OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
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1 NUMBER: GROUP: Electrical DATE: October 30, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN REV. C, DATED OCTOBER 30, 2014, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE ADDITIONAL SYMPTOM, SOFTWARE AND LOP. THIS SERVICE BULLETIN IS ALSO BEING RELEASED AS RAPID RESPONSE TRANSMITTAL (RRT) ALL APPLICABLE SOLD AND UN-SOLD RRT VIN's HAVE BEEN LOADED. TO VERIFY THAT THIS RRT SERVICE ACTION IS APPLICABLE TO THE VEHICLE, USE VIP OR PERFORM A VIN SEARCH IN TECHCONNECT. ALL REPAIRS ARE REIMBURSABLE WITHIN THE PROVISIONS OF WARRANTY. SUBJECT: RG3 RG4 RJ3 RJ4 Radio Enhancements OVERVIEW: This bulletin involves inspecting and updating the radio software, if required. MODELS: 2014 (WK) Jeep Grand Cherokee 2014 (WD) Dodge Durango (ZD) Dodge Viper 2014 (KL) Jeep Cherokee (DS) Ram 1500 pickup (DJ) Ram 2500 pickup (D2) Ram 3500 pickup (DX) Ram Truck - Mexico NOTE: This bulletin applies to vehicles equipped with one of the following radios. Uconnect 8.4 AM/FM/DAB/BT/VOICE (sales code RG3). Uconnect 8.4AN AM/FM/DAB/BT/NAV/VOICE (sales code RG4). Uconnect 8.4 AM/FM/BT (sales code RJ3). Uconnect 8.4N AM/FM/BT/NAV (sales code RJ4).
2 SYMPTOM/CONDITION: **Duplicate song titles may be displayed in USB mode. Last track is displayed but next track is being played. SD, USB or BTSA modes may become non-functional for a given ignition cycle. Track names may be displayed twice in USB or SD media modes. Voice Recognition command Set Temperature may not respond in Fahrenheit. United Kingdom (UK) Vehicle only.** DAB (Digital Audio Broadcast) is inoperative. Wrong routing for addresses with a longitude between 0 and -1 degrees. Speed Camera UK & Spain complaining that the speed camera feature was not available with the latest MY14 software. DAB preset list on the top of the screen doesn't change while scrolling with steering controls. Rear view camera jitter. Tuner reception software enhancements. HVAC temperature control enhancements. SRT soft button missing for radios when vehicle is equipped with SRT feature (EMEA /LATAM markets only). Battery drain due to the radio and cluster back-lighting staying on. Postal Code smart speller logic enhancements (EMEA markets only). AM/FM steering wheel mode switch button not working (LATAM markets only). Navigation Lockout Disable while vehicle is in motion (EMEA markets only). Removed network status indicators for SRT/APPS. Voice Recognition (VR) says 'cancel' when starting (App) applications. ipod would not resume playing after a VR session or phone call. Removed the cell signal indicators in the SRT and Apps button on non-us vehicles. rear camera may show a black screen for 3 seconds upon going to reverse. Navigation would not start or would lose position. Removal of parental control under Apps menu. Turn by Turn navigation in the cluster set to ON by default. Transfer button does not pick-up and transfer incoming call. Some Russian letters are caps when they should be lower-case. Touch screen locks up in navigation, when Russian is selected. Address search availably when the vehicle is moving (EMEA markets only). VR messages in Spanish talks to fast. Recognition enhancement for Russian VR. Hands free audio too low for non-amp vehicle (KL). Intermittently Registration expired pop-up appears on display screen. Arabic language for navigation only, not the keyboard (RJ3 RJ4 radio only). Incorrect time to destination, when ignition is cycled. Volume adjustment for navigation prompts, for phone call. Incorrect rear to center fade displayed at start up. Translation enhancements for French German and Spanish. Right arrow doesn't work for advancing through preset. Map zoom level reduced. Park sense audio tone stuck on. While in rear media the browser knob is disabled. Varies POI not available for navigation. Postal code search not working in some markets. Horn sounds when locked is missing in the settings menu. Mute button out of sync with mute in the hands free phone. Enhancements my for hands free phone locking up.
3 Enhancements to quick search. Backup camera active guide lines are missing. Sound horn when locking, missing. Erratic Interior ambient lamp menu being displayed. Remove auto entry/exit from menu. Remove hill start assist from menu, when not available. Russian keyboard enhancements. Polish text update. Black screen intermittently displayed. VR teleprompter translations. Splash screen not showing after remote unlock. Translation enhancement for Spanish, German, French and Russian. Russian letters are in caps when they should be in lower case. Nav locks up when Russian is selected. VR Spanish language talks to fast when giving instructions. Arabic language added to some features (RJ3 RJ4 radios only). VR enhancements for Russian. Route guiding enhancements. HVAC display enhancements. DIAGNOSIS: Using a Scan Tool (witech) with the appropriate Diagnostic Procedures available in TechCONNECT, verify all audio systems are functioning as designed. If DTCs or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin. If a customer s VIN is listed in VIP or your RRT VIN list, perform the repair. For all other customers that describe the symptom/condition, perform the Repair Procedure. REPAIR PROCEDURE: NOTE: Note: Software updates are now available for download to USB flash drive on the Uconnect web site and should be used instead of ordering a disc. 1. Has the USB flash drive been created? a. Yes >>> Proceed to Step #4. b. No >>> Proceed to Step #2. 2. Go to DealerCONNECT>Service>UCONNECT Information & Utilities> Uconnect Dealer software downloads to down load the files. 3. If a security message appears Do you want to view only the web page content that was delivered securely? press NO to continue, see (Fig. 1). NOTE: The Site is optimized for Microsoft Internet Explored 8 or 10. Use these software version if you encounter a problem downing load the Software. NOTE: A Blank USB flash drive must be used to down load the software. Only one software update can be used on one USB flash drive.
4 NOTE: Acquire a blank USB flash drive with at least 4 GB of space. Download the software update file to your local pc s desktop. Be sure to extract the file before copying it to the blank USB flash drive. A blank USB flash drive will be needed one for each radio update, both updates can not be on the same USB flash drive. Once the file is saved to the USB flash drive, it is recommended that the USB flash drive be physically labeled with the bulletin number and radio sales code. Fig. 1 Pop-up Security Message If this Pop-up appears, select NO to continue. 4. With the engine running and radio powered on, insert the correct USB flash drive with new software into USB hub. 5. The next screen display will have the old and new software levels. The radio will be updated to ** **. 6. **Is the radio software at or above ? a. Yes >>> Proceed to Step #7. b. No >>> Proceed to Step #8. 7. Does the vehicle have an active RRT ? a. Yes >>> Radio already has latest software. Use the Check Software Only LOP ( DR) to close the active RRT. b. No >>> This bulletins doesn t apply. Normal diagnostic should be performed.** 8. Press the soft key Yes to start the update. NOTE: If the software update process is interrupted, aborted or failed, the process should be restarted. NOTE: Do not cycle the ignition or touch the radio during the update process.
5 9. The update may take 20 minutes, no other actions will be needed. 10. After the update is done, the screen will display the software levels again. 11. Press No and turn off the vehicle. Unplug the USB flash drive. Open and close the drivers door and let the Bus go to sleep. NOTE: Make sure to leave ignition off, do not press the brake, and do not reopen any doors, so the modules will go to sleep. 12. Cycle the ignition one more time, turn the ignition on, then back off. Open and close the drivers door and let the Bus go to sleep. This will complete the radio update. The bulletin has been completed. NOTE: To get the SRT soft key to appear on the screen, it may take up to 3 or 4 key cycles. POLICY: Reimbursable within the provisions of the warranty. TIME ALLOWANCE: Labor Operation No: ** HR DR ** HS** Description Skill Category Amount Radio, Check Software Level and, Perform Software Update (0 - Introduction) Radio, Check Software Level Only (0 - Introduction) Radio, Software - Create USB flash drive, From Uconnnect Website (One Time Only) (0 - Introduction) 6 - Electrical and Body Systems 6 - Electrical and Body Systems 6 - Electrical and Body Systems 0.5 Hrs.** 0.2 Hrs 0.2 Hrs NOTE: The One Time Only LOP is used one time per dealer when down loading the software onto a USB flash drive. The dealer can only use the down load LOP, one time for each of the radios. NOTE: The expected completion time for the flash download portion of this procedure is approximately 20 minutes. Actual flash download times may be affected by vehicle connection and network capabilities.
6 FAILURE CODE: The dealer must choose which failure code to use. If the customer came in with an issue and the dealer found updated software to correct that issue, use failure code CC, for all other use failure code RF. If the customer s concern matches the SYMPTOM/CONDITION identified in the Service Bulletin, than failure code CC is to be used. If an available flash is completed while addressing a different customer concern, failure code RF is to be used. CC RF Customer Concern Routine Flash
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 094 17 GROUP: 08 Electrical DATE: September 28, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 035 18 GROUP: 08 Electrical DATE: March 6, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
8.4AN AM/FM/DAB/BT/NAV/VOICE
NUMBER: GROUP: 08 Electrical DATE: May 9, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: GROUP: 08-007-15 REV. A Electrical DATE: July 29, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
NUMBER: 08-031-15 GROUP: Electrical DATE: March 27, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves inspecting and, if required, updating the radio software.
NUMBER: GROUP: 08-031-15 REV. A Electrical DATE: July 16, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: GROUP: 08-049-13 REV. E Electrical DATE: October 25, 2013 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: GROUP: 08-036-14 REV. A Electrical DATE: July 31, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08-036-14 GROUP: Electrical DATE: March 28, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves inspecting and updating the radio software, if required.
NUMBER: 08 071 17 GROUP: 08 Electrical DATE: August 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and if required, updating the radio with the latest available software.
NUMBER: GROUP: 08 003 18 REV. B 08 Electrical DATE: May 2, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: GROUP: 08 053 17 REV. C 08 Electrical DATE: October 27, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves inspecting and if required, updating the radio software.
NUMBER: 08 046 17 GROUP: 08 Electrical DATE: June 8, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.
NUMBER: GROUP: 08-057-16 REV. A Electrical DATE: September 14, 2016 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
NUMBER: DATE: June 10, 2017
NUMBER: 08 047 17 GROUP: 08 Electrical DATE: June 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves reprogramming RBZ or RHB radios with the latest available software.
NUMBER: 08-003-17 GROUP: Electrical DATE: January 10, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements
NUMBER: GROUP: 08-033-15 REV. B Electrical DATE: November 13, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This bulletin involves updating the Hands Free Module (HFM) software.
NUMBER: 08-115-15 GROUP: Electrical DATE: November 19, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: RE2 RE3 RE4 RE6 RE7 RB4 RB5 RB6 RB4 Radio Enhancements
NUMBER: GROUP: 08-033-15 REV. A Electrical DATE: August 11, 2015 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA, APAC, EMEA and LATAM.
NUMBER: GROUP: 08 012 18 REV. C 08 Electrical DATE: June 12, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
DATE: February 27, 2018
NUMBER: GROUP: 08 002 18 REV. A 08 Electrical DATE: February 27, 2018 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be
OVERVIEW: This bulletin involves reprogramming the HFM with the latest available software.
NUMBER: GROUP: 08-020-17 REV. A Electrical DATE: May 19, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech SOFTWARE IS REQUIRED TO BE AT THE LATEST RELEASE BEFORE PERFORMING THIS PROCEDURE.
NUMBER: 08-031-16 GROUP: Electrical DATE: March 31, 2016 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
OVERVIEW: This bulletin involves updating the Hands Free Module (HFM) software.
NUMBER: 08-112-14 GROUP: Electrical DATE: December 24, 2014 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA/(U.S. only).
NUMBER: 08-028-17 GROUP: Electrical DATE: March 17, 2017 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE witech SOFTWARE LEVEL MUST BE AT RELEASE OR HIGHER TO PERFORM THIS PROCEDURE.
NUMBER: 08-050-12 GROUP: Electrical DATE: August 09, 2012 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
OVERVIEW: This Bulletin involves performing a USB service flash of the Hands Free Module (HFM).
NUMBER: 08-015-11 GROUP: Electrical DATE: April 06, 2011 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
SUBJECT: Flash: UConnect Hands Free Module Fails To Respond Due To Module Lock Up
NUMBER: 08-014-06 GROUP: Electrical DATE: March 16, 2006 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: GROUP: 18-013-05 REV. A Vehicle Performance DATE: April 19, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
OVERVIEW: This bulletin involves flash reprogramming the audio amplifier with revised software ( AN).
NUMBER: 08-033-04 GROUP: Electrical DATE: October 15, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
SUBJECT: Flash: MIL Illumination Diagnostic Trouble Codes (DTC s) P0403, P0404, P0405, P0406
NUMBER: 18-010-04 GROUP: Vehicle Performance DATE: March 2, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE witech DIAGNOSTIC APPLICATION IS THE PREFERRED METHOD FOR FLASHING ECUs.
NUMBER: GROUP: 18-014-09 REV. A Vehicle Performance DATE: November 6, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
FREQUENTLY ASKED QUESTIONS
TITLE: Over-the-Air Software Update DOCUMENT DATE: 10-March-2017 BACKGROUND: Just like your smartphone, the Uconnect systems in FCA vehicles work best when they have the latest software available from
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 08-008-07 GROUP: Electrical DATE: March 8, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
RAPID RESPONSE TRANSMITTAL # DVD Software Update MYGIG Radio - Splash Screen Frozen or Locked Up With Battery Drain
March 30, 2009 TO: FROM: SUBJECT: ALL CHRYSLER, DODGE AND JEEP DEALERS GLOBAL SERVICE RAPID RESPONSE TRANSMITTAL #09-018 DVD Software Update MYGIG Radio - Splash Screen Frozen or Locked Up With Battery
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 08-057-05 GROUP: Vehicle Performance DATE: October 27, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE SOFTWARE FOR StarSCAN VIA THE INTERNET AND DRBIII WILL BE AVAILABLE ON DealerCONNECT MAY 25, 2004.
NUMBER: GROUP: 18-014-04 REV. A Vehicle Performance DATE: May 25, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 24-004-05 GROUP: Heating & Air Conditioning DATE: February 11, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 18-034-05 GROUP: Vehicle Performance DATE: August 18, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 24-002-06 GROUP: Heating & Air Conditioning DATE: March 04, 2006 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: GROUP: 18-031-04 REV. A Vehicle Performance DATE: November 12, 2004 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-033-07 GROUP: Vehicle Performance DATE: May 16, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE ON DealerCONNECT.
NUMBER: 08-029-05 GROUP: Electrical DATE: June 10, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-014-09 GROUP: Vehicle Performance DATE: May 9, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE StarSCAN FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET. StarSCAN SOFTWARE LEVEL MUST BE AT RELEASE 9.04 OR HIGHER.
NUMBER: 18-001-09 GROUP: Vehicle Performance DATE: January 21, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
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Either witech OR StarMOBILE DESKTOP CLIENT can be used to perform this bulletin. FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET.
NUMBER: 18-020-10 GROUP: Vehicle Performance DATE: June 10, 2010 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
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Page 1 of 6 Document ID: 4163979 #PI1375C: Blank Display, NAV Screen Audio Content is Unavailable via Speech Recognition, Display Screen is Stuck on Incoming Call View After Phone Call Finished, Rear View
THE StarSCAN FLASH FILES FOR THIS BULLETIN MUST BE RETRIEVED FROM THE INTERNET.
NUMBER: 18-031-07 GROUP: Vehicle Performance DATE: April 28, 2007 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE VIA THE INTERNET. THE DRBIII FLASH FILES FOR THIS BULLETIN ARE AVAILABLE ON DealerCONNECT.
NUMBER: 18-018-05 GROUP: Vehicle Performance DATE: May 06, 2005 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
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NUMBER: 18-015-09 GROUP: Vehicle Performance DATE: May 9, 2009 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced,
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