Accelerating Citizen Access with Portals

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Maximillian Stevenson
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1 Accelerating Citizen Access with Portals Allen Hy Cheung, Senior IT Specialist, Lotus Software, IBM Software Group

2 Agenda Business Unit or Product Name Internet Portal as a Driver What Portal can help you Q & A 2

3 The Internet as a Driver in Public Sector Transformation Citizens Real time access services/information Support from conveniently accessible experts Secure, private transactions Collaborative interaction with government Businesses Cost effective/timely transactions Easy to use compliance/reporting Government Strategic Directions Private/public service delivery to citizens Public Sector Management Optimize revenue collection/management Local business development/enablement Maximize service delivery efficiencies/costs Develop people talent/skills Results based metrics Public Sector Employees Aggregated roles based work tools and processes Processes/tools promoting team work and collaboration Customer-centric skills education 3

4 Portals are a different way of thinking about user applications Traditional Web Sites New Portal Model Silo monolithic Web Sites Programming Small reusable components (portlets) Many common ones already built/available (dashboard, content management, people finder, etc, etc) Single Access point for information Assemble components on a page cost saving for administration and maintainence Web Sites Write security and UI, navigation, personalization, content mangement and integration at every application Composite Applications (wire components together) Security, UI, navigation, personalization, content management and integration are provided as a services Static Web Sites Dynamic, Role Based User Experience 4

5 Why Public Sector Chooses WebSphere Portal Flexibility and Choice Run whatever DB, Platform, Browsers, Operating System You Want Leading integration capabilities Leverage what your current IT Investment Adherence to industry standards Does not force downstream rip and replace scenarios WebSphere Portal is Proven #1 in Marketshare (IDC 6 yrs) #1 In Gartner MQ (7 Years) 500+ Government customers worldwide customers worldwide Multiple multi-million user Portal implementations WebSphere Portal wins the TCO Battle We can prove to customers that we can be cost effective next to the competition (even Open Source) Accelerators drive time to value for customer projects 5

Building solutions with WebSphere Portal has significant cost advantages over build your own WebSphere Portal based solutions had on average a 29% lower 5-Year TCO compared to in-house developed

6 Building solutions with WebSphere Portal has significant cost advantages over build your own WebSphere Portal based solutions had on average a 29% lower 5-Year TCO compared to in-house developed portals 38% lower IT labor cost 45% faster time to market for initial portal deployment and 78% faster for applications 28% increase in server and application availability User productivity increase of 25% 01.ibm.com/webcasts/WCPGateway.wss?jadeAction=WEBCAST_L AUNCHPAGE_HANDLER&WCP_WEBCAST_ID_KEY=

7 WebSphere Portal in Public Sector IBM has about 500 Government Portal customers Every G8 Country is using WebSphere Portal 22 of 50 U.S. States use WebSphere Portal The largest government portal ever is based on WebSphere Portal 10 of 16 Middle East Governments use WebSphere Portal Over 40 U.S. Federal Agencies use WebSphere Portal Largest education portal is on Websphere Portal Open Standards simplifies integration for Constituent Self Service transactional capabilities 7

8 Agenda Business Unit or Product Name Internet Portal as a Driver What Portal can help you Q & A 8

9 Personalizing Portal using Web 2.0 Personalizing the page using simple drag-and-drop. Client-side aggregation without refreshing the whole page 9

10 Up-Sell / Cross-Sell activities by using business rules Library: When Citizen is Tennis Player do Show Latest Books about Tennis LCSD: When Citizen is Going to Victoria Park do Show LCSD information related to Victoria Park Squash Player do Select Squash Context related Message 10

11 Web 2.0 helps individual portlet re-rendering Benefit: 1. Without refreshing the whole page Reducing server loading 2. Better user experience 3. Without disturbing other running portlets (e.g. Flash playing, realtime charting using applet, video streaming) 11

12 Banner Banner Logo Logo & Header Header Thumbnail Thumbnail Image Image Images Images & Links Links Navigation Navigation Structure Structure Title Title Content Content Layout Layout Link Link to to a a document document Menu Menu 12

13 Browse and Update Content in same Context!!! 1. Content Author sees an item that needs changed 2. Select Edit Changed Make changes, save and close.

14 Potential WebSphere Portal Search Experience 14

15 Potential WebSphere Portal Search Experience Did you mean synonym expansion provides one-click access to other potentially relevant queries or can be used for spell correction 15

16 Potential WebSphere Portal Search Experience Dynamic summaries with keyword highlight 16

17 Potential WebSphere Portal Search Experience Secure search of a wide array of enterprise content 17

18 Q & A? 18

19 Thank You! 19

The 60-Minute Guide to Development Tools for IBM Lotus Domino, IBM WebSphere Portal, and IBM Workplace Applications

The 60-Minute Guide to Development Tools for IBM Lotus Domino, IBM WebSphere Portal, and IBM Workplace Stuart Duguid Portal & Workplace Specialist TechWorks, IBM Asia-Pacific Overview / Scope The aim of