UNDERSTANDING IP-BASED AUDIO/VIDEO/WEB COLLABORATION SOLUTIONS. Questions This Presentation Will Address

Transcription

1 UNDERSTANDING IP-BASED AUDIO/VIDEO/WEB COLLABORATION SOLUTIONS SESSION 1 Questions This Presentation Will Address What are advanced collaboration tools and why should they be deployed over the IP network? How to integrate telephony and videoconferencing solutions over the IP network? How is IP Video Telephony different and what is required to implement it? What is rich media conferencing and how is implemented over the IP network? How does it integrate with video telephony? 2 Printed in USA.

2 Session Objectives Give attendees the information needed to understand the products required to implement advanced collaboration solution on their IP network Key components being covered are: IP Telephony IP Videoconferencing IP Video Telephony Rich Media Conferencing 3 Agenda What Are Advanced Collaboration Tools? Preparing the IP Network: Deploying IP Telephony and IP Videoconferencing IP Video Telephony Rich Media Conferencing 4 Printed in USA.

3 WHAT ARE ADVANCED COLLABORATION TOOLS? 5 What Are Collaboration Tools? Voice Conferencing Video Conferencing Web Conferencing Instant Messaging 6 Printed in USA.

4 What are Collaboration Tools? Voice Conferencing Video Conferencing Web Conferencing Instant Messaging We re Focusing on Real-Time Collaboration Tools 7 Traditional Conferencing Systems Data Conferencing Audio Conferencing PSTN IP Network Video Conferencing ISDN/IP Discrete, focused solutions Different network infrastructures Separate cost models Separate contracts or purchase agreements Different support groups Require unique training Different standards/equipment Isolated solutions/users Service Provider-based, plus Customer Premise-based Inefficiencies of Integration Inhibit Ease of Use 8 Printed in USA.

5 Advanced Collaboration Solutions Data Conferencing IP Network IP Audio Conferencing IP network IP Network Video Telephony IP Network IP NETWORK IM Integrated solution with common services: Dial Plan, Directory, Scheduling, Quality of Service (QoS), Security, Management Common network infrastructure Reduced cost structure Integrated IP network Unified support groups Application level training Lower maintenance costs Common tools Simplified user access to multiple services Dial/click into meeting Multiple conferencing services 9 Is Conferencing Widely Adopted? Advanced Collaboration Tools Used In Past 12 Months 100% 90% Video Conferencing 80% 70% Web Conferencing 60% 50% 40% 30% 20% Instant Messaging Audio Conferencing 10% 0% VC WC IM AC E-M More virtual meetings than in-person meetings Over $4 Billion now spent on conferencing annually Over 100 million conferences conducted annually Sources: MCI, Wainhouse Research 10 Printed in USA.

6 Going From This Data Conferencing IP Network Video Conferencing Audio Conferencing PSTN ISDN/IP 11 to Advanced Collaboration Solutions IP-Based Rich Media Conferencing Web Conferencing Voice Conferencing Video Conferencing Instant Messaging Voice Web Video Benefits Solve Ease of Use Barriers Drive Efficiencies of Scale IM 12 Printed in USA.

7 Defining Conferencing ADHOC Two Types: Not Planned No resources reserved On-demand Available at the push of a button Caller brings others into conversation Traditionally component of call processing (PBX) Simple conference features: Hold, Mute, Roster, Drop party, Join, Transfer RESERVATION-LESS Two Types: Planned Meetings No bridge reservation required Meet Me By invitation participants are invited to a conference Participants dials a # or access a server to join conference Pre configured Permanent conference ID assigned with maximum participant size Chair control with enhanced features: Name Announcement, Roster, In-conference control, Lock conference SCHEDULED Two Types: By Invitation Participants are invited to a conference Participants Dial Participants dial a # or access a server to join Conference Pre configured Permanent conference ID with guaranteed MCU resources available Chair control with enhanced features: Name Announcement, Roster, In-conference control, Lock conference 13 Defining Conferencing ADHOC Two Types: Not Planned No resources reserved On-demand Available at the push of a button IP VIDEO Caller brings others into TELEPHONY conversation Traditionally component of call processing (PBX) Simple conference features: Hold, Mute, Roster, Drop party, Join, Transfer RESERVATION-LESS Two Types: Planned Meetings No bridge reservation required Meet Me By invitation participants are invited to a conference Participants dials a # or access a server to join conference Pre configured Permanent conference ID assigned with maximum participant size Chair control with enhanced features: Name Announcement, Roster, In-conference control, Lock conference SCHEDULED Two Types: By Invitation Participants are invited to a conference Participants Dial Participants dial a # or access a server to join Conference Pre configured RICH MEDIA CONFERENCING Permanent conference ID with guaranteed MCU resources available Chair control with enhanced features: Name Announcement, Roster, In-conference control, Lock conference 14 Printed in USA.

8 BUILDING THE NETWORK: IP TELEPHONY AND IP VIDEOCONFERENCING 15 Integrating Voice/Video Call Processing Gateway Voice Zone Zone Prefix 2 GK Video Zone Zone Prefix 3 Conf Gateway Xcode VMail MCU JTAPI IP-IVR IP Phone PC-based IP Phone PC-based Video Terminal Video Terminal 16 Printed in USA.

9 Integrating Voice/Video Call Processing CallManager Apps (VM, IVR, ) Gatekeeper Apps (Schd, Dir, ) Router/GW Router/GW IP WAN Xcode Conf Media Resources PSTN ISDN Video GW MCU H.323 Video H.320 Video 1 CallManager Integrates to Gatekeeper for Call Routing to/from Video 2 Phones Can Call Into MCU Videoconferences, or to Video Terminals 3 Transcoding Can Be Used Between Voice/Video Networks 4 PSTN/ISDN Legacy Endpoints Can Participate Seamlessly 17 The Elements of IP Telephony Voice Mail/ Unified Messaging Telephony Endpoints Xcode Auto-Attendant/ Interactive Voice Response Media Resources Call Processing Agents GK XML Phone Services PSTN Gateway LDAP Directory Applications Telephony Infrastructure PSTN Gateway/ Survivable Remote Telephony Endpoints Conf Si IP WAN Campus Access Switch Si Distribution/Core Switch WAN Aggregation Router Branch Router Access Switch Branch Network Infrastructure 18 Printed in USA.

10 The Elements of IP Videoconferencing Scheduling Applications Interactive Voice Response Directories Applications Video Infrastructure Video Call Processing Agents H.320 Gateway Endpoints MCUs H.320 Video GK Gateway Endpoints Gateway ISDN Si Campus Access Switch Si Distribution/Core Switch WAN Aggregation Router IP WAN Branch Router Access Switch Branch Network Infrastructure 19 Differences in User Interfaces/Ease-of-Use Voice Videoconferencing Easy to use telephone interface (90% of the world knows how to use one ) Automated configuration, always on user never has to mess with it Lots of models, range of costs Telephony features (Hold, Transfer, Conference, Park, CFW ) Voic /Messaging vs. Hard-to-use (in fact, nearly impossible for the average employee!) No automated configuration, must be turned on user has to program it Few models, very expensive No telephony features No Voic (Videomail is out-of-band) 20 Printed in USA.

11 Differences in Call Processing Methods Voice Videoconferencing GK GK GK GK PBXs (i.e. CallManager) Multi-protocol SCCP, MGCP, H.323, SIP Sophisticated dial plan, call routing, CDRs Full digit manipulation Telephony features (Hold, Transfer, Conference, Park, CFW ) vs. Gatekeepers (i.e. Cisco IOS) H.323 only Limited dial plan, call routing, CDRs Limited digit manipulation No telephony features 21 Differences in Ad Hoc Conferencing Solutions Voice Videoconferencing Conf GK GK GK GK Integrated in routers / switches (multiple options available) Highly manageable Audio only IP-PBX controlled Single-button conferencing Integrated Transcoding Max participants = 4 to 64 vs. Only 2-3 models on the market today (expensive) Hardly manageable Audio and Video H.323 only No single-button conferencing Integrated Transcoding Max participants = Printed in USA.

12 Differences in Reservation-Less Conferencing Solutions Voice Videoconferencing Conf GK GK GK GK Lots of options available (i.e. Cisco CCC, MeetingPlace ) Highly manageable Audio only Almost always dial-in Rich telephony DTMF features Integrated Transcoding Max participants = 100+ vs. Only 2-3 models on the market today (expensive) Good management has improved Audio and Video Dial-out mode used frequently DTMF features are rare Integrated Transcoding Max participants = Differences in Reserved Conferencing Solutions Voice Videoconferencing Conf GK GK GK GK Lots of options available (i.e. Cisco CCC, MeetingPlace ) Highly manageable Audio only Almost always dial-in Rich telephony DTMF features Integrated Transcoding Max participants = 100+ vs. Only 2-3 models on the market today (expensive) Good management has improved Audio and Video Dial-out mode used frequently DTMF features are rare Integrated Transcoding Max participants = Printed in USA.

13 Differences in Gateway Solutions Voice Videoconferencing GK GK GK GK Integrated in routers/switches (multiple options available) Highly manageable Audio only Multi-protocol H.323, MGCP, SIP Sophisticated dial-peers, CDRs Full digit manipulation Telephony features (Hookflash Transfer, Q.SIG, ) vs. Only 2-3 models on the market today (high cost/port) Hardly manageable Audio and Video capabilities H.323 only No dial-peers. No CDRs Limited digit manipulation No telephony features 25 Differences in Networking/QoS Voice Videoconferencing Ethernet port negotiation works very well All products support DSCP and 802.1p Network can automatically trust the endpoint s QoS settings DHCP, TFTP for automated configuration, excellent redundancy/ high-availability vs. Ethernet port negotiation problems are common Most support DSCP Network cannot automatically trust endpoint s QoS settings DHCP only, manual configuration, limited redundancy 26 Printed in USA.

14 Enabling QoS for Voice, Video and Data Cisco s Approach to QoS Classification: Mark the packets with a specific priority denoting a requirement for class of service from the network Trust Boundary: Define and enforce a trust boundary at the network edge Scheduling: Assign packets to one of multiple queues (based on classification) for expedited treatment through the network Congestion Avoidance: Eliminate buffer congestion before it happens Provisioning: Accurately calculate the required bandwidth for all applications plus element overhead ead PSTN IP WAN Campus GK Branch Office 27 WAN Provisioning Recommended WAN Utilization Levels Voice/Video Are Not Free (Especially on Low-Speed Links) Engineer the Network for Data, Voice, and Video Voice Video Voice/Video Control Data Routing etc 0.75 x Link Capacity RESERVED Link Capacity Link Capacity Provisioning = (BW for Voice + BW for Video + BW for Data) / Printed in USA.

15 Security IP-PBX PBX Minimize Win2K services NTFS Secure IIS Lock down SQL HIDS/virus A Endpoints Separate voice and data VLANS Disable GARP and voice VLAN on PC port Firewall and ACLs Allow only call control, LDAP, management Control source addresses Outside World No voice across Internet IOS DoS tools Use sensors Internet IP WAN PSTN Campus Network High availability design Use VLANs Use IP filters between voice and data network Avoid NAT Secure access (TACACS+, SSH, Radius) 29 IP VIDEO TELEPHONY Presentation_ID 2003, 2004 Cisco Systems, Inc. All rights reserved. 30 Printed in USA.

16 Separate IP Voice and Video Networks Conference Server Voice Mail IP-PBX Voice Network Converged Network IP Phones IP WAN PSTN H.323 Room System H.323 MCU GK H.323-H.320 Gatekeeper Video Network Legacy H.320 Converged Voice and Video Networks H.323 Room System Video Dial Plan Administration: Gatekeeper PSTN Access: H.320 Gateway Conferencing: Video MCU Voice Dial Plan Administration: IP-PBX PSTN Access: Voice gateways Conferencing: Audio MCU 31 IP Video Telephony Voice/Video Mail Resources Scheduling IP-PBX Converged Application IP Phones IP WAN Endpoints PSTN Voice/Video Gateway H.323 Room System Voice/Video Conference Resources GK Voice/Video Gatekeeper Gateway Legacy H.320 Room Systems Voice/Video Telephony Dial Plan Administration: IP-PBX PSTN Access: Common Gateway Platform Conferencing: Common Platform 32 Printed in USA.

17 Why Is Video Telephony Different Than Videoconferencing? Application Layer Integration Common Call Control Common Bridging Resources Common Gateway Resources Common Network Services Voice/Video Mail Common Features/Experience Conference, transfer, park, CFW Allows Ease of Use Through Unified Experience Leverages Infrastructure and Tools Allowing Efficiencies in Scale 33 Elements of IP Video Telephony Voice/Video Mail Resources IP-PBX MCU Professional IP Communications Network Standards Based H.323/H.320 System Small Group System Color Business Wireless Executive Desktop IP Phone with PC Video 34 Printed in USA.

18 IP-PBX Provide common control agent for voice or video endpoints Unified Dial Plan common calling patterns Call Detail Records enhances video capabilities Quality of Service/Call Admission Control tools Call rerouting capabilities ISDN Hop-Offs, Automatic Alternate Routing (AAR) Voice Supplementary Features extended to video Park, Hold, Resume, Transfer, Forward, Conference, Meet-Me, Join Far-End Camera Control, Music on Hold, XML Applications Managed scalability IP-PBX tools extended to video endpoints 35 IP-PBX Call Policy Endpoints are assigned to pools that establish device capabilities: Max bandwidth for calls placed Allowed calling destinations, time specific policies Allowed incoming call sources Endpoints are assigned to locations that are used for inter-location calls Inter-Location calls are subject to bandwidth maximums Inter-Location aggregate bandwidth is used for CAC to allow a call, reroute through Gateway, or given a busy signal 36 Printed in USA.

19 Locations Configuration 37 Regions Configuration 38 Printed in USA.

20 Regions List 39 Phone Configuration (Showing Retry Video Call as Audio) 40 Printed in USA.

21 Bandwidth Management Set maximum bandwidth for any call from an endpoint Set maximum bandwidth for any call to a destination Set maximum bandwidth for a call through a H.320 gateway Set maximum bandwidth for any single video call between Locations Set maximum bandwidth for all video calls between locations 41 Call Admission Control CallManager Locations Prevent WAN link oversubscription by limiting voice bandwidth Assign bandwidth limit for voice per location When resources are insufficient, phone gets fast-busy tone and a message is displayed If AAR is enabled, the call is automatically rerouted across the PSTN 3 2 PSTN/ ISDN STOP 1 <Null> Location IP WAN Central Site Remote Sites Location 1 Location 2 Max BW = 400 kbps Max BW = 800 kbps 42 Printed in USA.

22 Call Management Record (CMR) Fields Existing Fields Useful to Video globalcallid: Generates unique call identity datetimestamp: When call went on hook numberpacketssent: Provides number of RTP sent numberpacketsreceived: Provides number of RTP received numberpacketslost: Provides number of RTP lost jitter: Variation of packet interval time latency: Estimate of network latency 43 Call Detail Records DestVideoCap_Codec and OrigVideoCap_Codec: {H.261, H.263} DestVideoCap_Bandwidth and OrigVideoCap_Bandwidth: Positive integer, units in kbps DestVideoCap_Resolution and OrigVideoCap_Resolution: {SQCIF, QCIF, CIF, 4CIF, Other} DestVideoIP and OrigVideoIP Identifies the destination address for the video logical channel DestVideoPort and OrigVideoPort Identifies the destination address for the video channel 44 Printed in USA.

23 Typical CDR Fields Existing Fields Useful to Video globalcallid: Generates unique call identity datetimeorigination: Identifies when caller went off hook origipaddr: IP address of the device placing the call destipaddr: IP address of the device receiving the call origipport: IP port number associated with origipaddr destipport: IP port number associated with destipaddr CallingPartyNumber: Up to 25 characters origcause_value: Cause Codes per Q.850 origmediacap_payloadcapability: destmediacap_payloadcapability: {G.711, G.722 } {G.711, G.722 } datetimeconnected: datetimediconnected: duration: Date and time call connected Date and time call disconnected Length of call 45 IP-PBX Call Features Call supplementary features (in call features) Hold Park Transfer Conference Resume Pick Up Pre-call features Call Forwarding Routing 46 Printed in USA.

24 User Experience: Transfer Corporate HQ 3rd Party Video CALL ON HOLD Call Signaling Voice IP-PBX Answer Transfer Answer Desk Phone 47 Elements of IP Video Telephony Voice/Video Mail Resources IP-PBX MCU Professional IP Communications Network Standards Based H.323/H.320 System Small Group System Color Business Wireless Executive Desktop IP Phone with PC Video 48 Printed in USA.

25 IP-PBX vs. H.323 Gatekeeper Control IP Videoconferencing solution using targets IP-PBX for management and control of bridging resource IP Videoconferencing solution uses H.323 Gatekeeper for management and control of bridging resource 49 Multipoint Conference Unit IP-PBX has direct control of video MCU resource Configured in the IP-PBX as a Conferencing Resource Identify Media Resource Group (MRG) will help define endpoint video capabilities Automatically invoked when a video-capable device hits the conference soft key Allows additional participants to be added to the conference Enables ad-hoc videoconferencing 50 Printed in USA.

26 How Is Ad-Hoc Videoconferencing Enabled? Allows one to create point-point calls then seamlessly expand into videoconference format Same video telephony experience through soft key: Confr In Call Feature Point to Point call To add participant Push Confr button Get dial tone Dial participant s number (repeat as needed) MeetMe Pre Call Feature Pick up phone Push Meet Me button Enter assigned number Notify participants via IM, , phone, etc. Everyone dials in (Max 64 participants) Join In Call Feature Point to Point call Receive incoming call Place first call on hold Pickup second call Press Join button Incoming caller joins existing call 51 User Experience: Ad-Hoc Conferencing Video MCU Video Video CALL ON HOLD Video Signaling Answer Video Conference IP PBX Answer 52 Printed in USA.

27 Ad-Hoc Conference Features When only two participants remain in conference, conference will terminate and the two remaining participants are reconnected directly as a point to point call Example: Mary, George, and Sam are in a Conference Mary Hangs up George and Sam are in a point to point call The Conference Bridge Resource is released 53 Elements of IP Video Telephony Voice/Video Mail Resources IP-PBX MCU Professional IP Communications Network Room Systems Small Group System Color Business Wireless Executive Desktop IP Phone with Video Association 54 Printed in USA.

28 Video Association Association IP Phone Dialing Voice Video Association on Personal Computer Video Answer Personal Computer associates with IP phone Phone registers as a video capable phone Initiate Voice/Video Call from IP phone Audio on the Phone Video on the Personal Computer 55 Video Association Phone VLAN = 110 PC VLAN = 10 Si 802.1Q/p IP IP Phone: 10.xx.xx.xxx CDP Video Association 172.XX.XX.XXX 1 Phone traffic is placed on Voice VLAN 2 PC traffic is placed on Data VLAN 3 Phone and PC exchange CDP messages to discover each others IP addresses. Phone begins listening for messages from PC 4 PC sends messages to Phone over Layer-3 (IP) 56 Printed in USA.

29 Executive Desktop/Small Group Systems Videoconferencing systems communicate through same control protocol as IP-PBX Administration and management identical to existing IP telephony end points IP-PBX feature benefits extended to meeting room 57 Room Systems H.323 Interoperability SCCP Signaling IP-PBX H.323 Signaling Audio/Video H.323 Gatekeeper H.323 Signaling For Inbound Calls Gatekeeper Is Optional If H.323 End Point Registers Directly with IP-PBX IP-PBX End Point H.323 Endpoint 58 Printed in USA.

30 H.323 End Points Call Routing features are supported Common Dialing, Call Forwarding, Shared Lines, Hunt Groups H.323 endpoint initiation of Supplementary Features is not supported H.323 end points can be subject to Supplementary Features depending on their support of Empty Capability Set 59 H.323 Empty Capability Sets H.323 end points can be subject to Supplementary Features depending on their support of Empty Capability Set (ECS) Without ECS Implementation With Improper ECS Implementation Proper ECS Implementation Unsupported Features Supplemental Features Park, Hold, Transfer, Conf, Join Supported Features Common Dialing Call Forward Shared Lines Hunt Groups Limited Features Transfer/Conference do not work properly No Up-speeding from audio to video Supported Features Down-speeding is okay In call features do work Hold, Resume, Park Supported Features All Call Supplementary features are supported Can be subject to above features, allowing end point react when IP-PBX end point initiates feature request 60 Printed in USA.

31 Transfer for H.323 Endpoints with Proper ECS Implementation IP-PBX H.323 Unit Gatekeeper Ext IP Phone Ext Switch H.323 Unit Ext Scenario: 1. Call from IP Phone (ext 1000) talking to H.323 End Point (ext 1001) voice only 2. IP Phones Transfers ext 1001 to ext 1002 now a video call 61 IP Video Telephony with H.320 Interoperability H.323 Gatekeeper IP-PBX H.323 Signaling H.323-H.320 Gateway SCCP Signaling Media ISDN ISDN IP-PBX Endpoint H.320 Endpoint ISDN 62 Printed in USA.

32 Bringing It All Together IP-PBX Cluster H.323 Room System MCU H.323-H.320 Gateway PSTN/ ISDN POTS H.320 Room System SWITCH ROUTER Gatekeeper IP WAN ROUTER SWITCH IP Phone with Video Association IP Phone IP Video IP Phone IP Video 63 Rich Media Conferencing Presentation_ID 2003, 2004 Cisco Systems, Inc. All rights reserved. 64 Printed in USA.

33 Rich Media Communications What is it? Integrated voice, web, video and instant messaging Anytime, anywhere access from familiar applications and networked devices Voice Why? 40-60% of telephony minutes is conferencing Workflow efficiencies Web IM Video Improved communications 65 Conferencing Models Reservationless meetings Easy to use, no scheduling required Use your own ID and password to start an integrated voice and web meeting Permanent conference ID assigned with maximum participant size Scheduled meetings Scheduled events Permanent conference ID with guaranteed MCU resources available Options to configure specific meeting requirements 66 Printed in USA.

34 Rich Media Conferencing Elements Web Conferencing Browser based application Voice Conferencing Integrating IP Telephony with IP voice bridging Voice Video Conferencing Integrating IP Video Telephony or IP videoconferencing IM Conferencing Web IM Video Escalation to rich media conferencing via integration of IM Proxy 67 Web Conferencing Supports presentations, applications sharing, full meeting control and sidebar chat capabilities Can be used for internal, external, or mixed conferences Firewall security Voice Can be integrates with groupware and corporate directories Web Video Support for multiple desktops environments IM No plug-ins, executables 68 Printed in USA.

35 Elements of Web Collaboration Audio and video conferencing plus Presentation Chat Ability to present a document or presentation to the participant of a conference Application Share Control Hosts to share control of the presentation with participants Exchange text messages to the audience entire audience or a specific member of the conference Whiteboard Use a common easel to draw flow charts, sketches, record meeting notes, etc File Transfer Polling Upload and download files for sharing with participants On-line surveys: with ability to tabulate results immediately and shared with all participants Desktop Sharing Share any application that resides on their PC. Desktop Share Control Support personnel can access participants PCs for troubleshooting and problem resolution 69 Web Integration Integrated with other media types in conference Should have universal access from standardsbased platforms Performs management functions Web Voice Video Complete IM Voice, Video and Web Conference Functionality, and Control from a Single Interface 70 Printed in USA.

36 Voice Conferencing Integrate meeting scheduling and attendance through IP Phone XML interface Support for multiple protocols H.323, SIP, G.711, G.729A Interoperate with: IP-PBX i.e. CallManager Session Initiation Protocol (SIP) Proxy Servers H.323 Gatekeepers Web Voice IM Video 71 IP Telephony Integration Conferencing To The Desktop Schedule meeting Launch meeting Attend meeting 72 Printed in USA.

37 IP: PBX Integration Touchtone Phone Windows 2000 Server IP Gateway (H.323) Audio (G711) Skinny Station Protocol H.323 GWSIM API PBX/Telephone Network Local or Wide Area Network IP Phone Voice Gateway (PSTN / IP) Conference Server Touchtone Phone Touchtone Phone H.323 Client (e.g. NetMeeting) IP-PBX Data Conferencing Endpoint Java-enabled web browser, or T.120 Client Tight Protocol Integration with IP-PBX Is Required 73 Video Conferencing Integrated video into voice and web meeting Utilize existing IP video telephony and videoconferencing applications Voice Extend into Outlook/Notes/Web-based scheduling interfaces Web IM Video 74 Printed in USA.

38 Scheduling Experience (Web) xxxx Budget 75 Scheduling Experience (Web) Additional Field for Video Ports to Be Reserved in Meeting xxxx Budget 76 Printed in USA.

39 Notifications xxxx ID: xxxx xxxx : Provide user options to connect with video end point or dial into meeting with voice only device 77 Dialog Box Populate Endpoint Address to Add End Point to Meeting 78 Printed in USA.

40 Additional Control for Video Layout Additional functions extend features particular to video Active Speaker Continuous Presence (View Multiple Videos) Controls from within Web Conference Interface Stop My Video Play My Video View Multiple Videos View Active Speaker 79 Integrated Participant List Mute will mute all audio sources Eject will eject all media types connected in meeting Becky Mary Conference room Conference room 2 PAUSE VIDEO MUTE AUDIO EJECT 80 Printed in USA.

41 Instant Messaging Allow user to move ad hoc chat meeting to a rich media conference From within your chat window, click to Start a rich media conference Join the meeting Invite others by chat Must provide broad client support i.e. AOL, Yahoo!, MSN Messenger, Sametime Utilize IM management solution providers tools i.e. FaceTime Security and control are key Web Voice IM Video 81 Instant Messaging Market Instant Messaging is everywhere AOL 1.6 billion messages per day From 590 million to 1.4 billion accounts by 2007 (Radicati) Business IM is exploding in growth 70% of enterprises will use IM in 2003 (Gartner) From 12 million to 200 million business users by 2006 (FaceTime) 26% have standardized (Radicati) 73% on Lotus (IBM) Meta Group 82 Printed in USA.

42 Starting a Meeting from Instant Messaging User Chat Buddy 1.User starts an IM session with a buddy. Internal users will receive links to START a meeting 83 Starting a Meeting from Instant Messaging User Chat Buddy 2. User clicks on the START Meeting Link and launches a Meeting Web Conference 1.User starts an IM session with a buddy. Internal users will receive links to START a meeting 84 Printed in USA.

43 Starting a Meeting from Instant Messaging User Chat Buddy 2. User clicks on the START Meeting Link and launches a Meeting Web Conference 1.User starts an IM session with a buddy. Internal users will receive links to START a meeting 3. When the web conference is initiated, the chat buddy (external or internal) receives a JOIN meeting link to that meeting 85 Starting a Meeting from Instant Messaging User Chat Buddy 2. User clicks on the START Meeting Link and launches a MeetingPlace Web Conference 1.User starts an IM session with a buddy. Internal users will receive links to START a meeting 4. The chat buddy clicks on the JOIN link and is automatically brought into the web conference (after login) 3. When the web conference is initiated, the chat buddy (external or internal) receives a JOIN meeting link to that meeting 86 Printed in USA.

44 Scheduling Interfaces Schedule an RMC meeting using Outlook or Notes Calendar Check availability of people Notify invitees Join the meeting directly from Outlook or Notes Single Web page to attend for all media types Enter voice or video endpoint number Click the join through the voice or video button 87 Rich Media Conferencing Experience 88 Printed in USA.

45 Summary Advanced collaboration tools are focused on increasing the benefits of voice, video and web conferencing applications by integrating them on the IP network The underlying architecture must be enabled for voice, video and data communications IP video telephony is the extension of IP PBX features to video devices including adhoc conferencing services Rich media conferencing provides a collaborative environment integrating multiple conferencing tools including Instant Messaging and into a seamless solution 89 Where to Go from Here VVT-2031 Designing and Deploying IP Video Telephony Networks VVT-2032 Design and Deploying IP-based Audio and Web Conferencing Solutions VVT-3030 Troubleshooting IP Video Telephony Networks 90 Printed in USA.

46 Q AND A 91 Complete Your Online Session Evaluation! WHAT: WHY: Complete an online session evaluation and your name will be entered into a daily drawing Win fabulous prizes! Give us your feedback! WHERE: Go to the Internet stations located throughout the Convention Center HOW: Winners will be posted on the onsite Networkers Website; four winners per day 92 Printed in USA.

47 93 Reference Material Product Information Design Guides 280/networking_solutions_design_guidances_list.html Best Practices in Web conferencing Security 9/c1244/ccmigration_09186a00801e9a39.pdf 94 Printed in USA.

48 Content Management LMS The Meeting Cycle Content Creation Content Re-purpose Rich Media Conferencing Schedule Meeting Content Archival Notification Attend Printed in USA.