ALE INTERNATIONAL. OmniPCX Enterprise Communication. Version 1.0 Created by ALE International

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1 ALE INTERNATIONAL OmniPCX Enterprise Communication Server with Polycom RealPresencee Clariti Version 1.0 Created by ALE International 3/13/2017

2 Partner Solution Guide ALE International Trademark information Polycom, the Polycom logo design, Polycom RealPresence Trio 8800, Polycom RealPresence Desktop (RPD), Polycom RealPresence Clariti, Polycom RealPresence Group Series 300/500/700, Polycom RealPresence Mobile (RPM), Polycom VVX Business Media Phones and Polycom RealPresence Collaboration Serverr (RMX) are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent information The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications held by 2016 Polycom, Inc. All rights reserved. Polycom Inc America Center Drive San Jose, CA USA Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 2

3 No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g. a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 3

4 About this guide The Partner Solutions Guide describes how a partner solution and Polycom combine to solve specific customer needs. The Polycom Partner Solutions Guide for integration with ALE International is for administrators who need to integrate RealPresence Clariti with OmniPCX Enterprise Communication Server. Please read the Polycom and ALE International documentation before you install or operate the system. Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 4

5 Contents About this guide... 4 Overview... 6 Alcatel Lucent Enterprise OmniPCX Enterprise Solution Implementation... 9 Design Considerations... 9 Installation OmniPCX Enterprise Communication Server to Polycom DMA Polycom DMA 7000 to OmniPCX Enterprise Communication Server Smart DeskPhone with Polycom DMA For More Information Product Information ALE International Support Polycom Support Test / Validation Annex Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 5

6 Overview ALE International is a leading provider of enterprise communications solutions and services, from the office to the cloud, marketed under the Alcatel-Lucent Enterprise brand. With communications, networking and cloud solutions for businesses of all sizes, we serve more than 830,000 customers worldwide. With our partners, we collaborate with each customer to understand their requirements, gaining insight into which features really matter to them and how to achieve positive business impact in their own unique business context. ALE International promotes interoperability with Polycom product portfolio so that, we deliver together a suitable answer to a new way of video collaboration. The key drivers reshaping usage of video collaboration are: Rising globalization of business organizations o Individuals across the globe with different cultures need pervasive collaboration systems for enabling better understanding and decision making. New ways to collaborate o Small meeting rooms with video capability (huddle rooms) o B2B - Virtual field trip (remote customer meeting) o Vertical markets (direct video touch > banking, healthcare, insurance) o Telepresence is expected to cut down travel expenses o Use of mobile devices Tighter coupling with Unified Communications & Collaboration o Introduction of HD video collaboration The combination of both product portfolios - i.e. rich telephony services provided by ALE International OmniPCX Enterprise Communication Server, value-added video services provided by Polycom RealPresence Clariti infrastructure - allows our customers to meaningfully accelerate the achievement of their business goals. The OmniPCX Enterprise Communication Server is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both ALE International and third-party clients/phones including TDM, IP and SIP. This rich call-handling application delivers world-class business telephony features for medium, large, and very large sized companies and offers a choice of either centralized or decentralized IP telephony solutions. The 8088 Smart DeskPhone offers an intuitive HD video user experience. When at their desk, executives and managers will enjoy comfortable business communications that can be escalated to peer-to-peer or multi-party HD video sessions with a single tap. The 8088 Smart DeskPhone also offers an HDMI output for screen replication on an external monitor - which is an opportunity to transform a significant number of regular meeting rooms into video-enabled conference rooms (also known as huddle rooms). Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 6

7 RealPresence Clariti is a powerful collaboration infrastructure software which delivers superior video conferencing and collaboration experiences for businesses of all sizes. RealPresence Clariti includes desktop, mobile and soft web clients and lets you add standards-based endpoints as applicable, delivering a complete end-to-end collaboration solution. The Polycom video conferencing system has three endpoint categories: Mobile & Personal, Room and Immersive Telepresence. <Mobile & Personal> solutions boost productivity by giving the workforce the flexibility to collaborate in high-definition audio, video and content with anyone. From any personal device, from any location. RealPresence Desktop or RealPresence Group Convene: collaboration at your desk RealPresence Mobile for Android or ios: collaboration on your mobile device. <Room> solutions are optimized for modern workspaces including huddle rooms and open workspaces, as well as traditional conference rooms all with amazing full HD video, HD content sharing, embedded electronic whiteboard and full integration with personal and mobile devices. RealPresence Group Series - Drive high-quality, enterprise-grade video collaboration in rooms and meeting locations of all sizes. With cutting-edge technologies to maximize your collaboration experience. RealPresence Group Convene - Experience powerful video collaboration and content solutions designed for smaller groups, huddle rooms and personal workspaces. RealPresence Trio - The first smart hub for group collaboration that transforms the iconic three-point phone into a modular voice, video and content sharing system that can fit in any team environment, large or small. RealPresence Debut - Simple, elegant, and affordable video conferencing for huddle rooms. <Immersive Telepresence> combine the highest quality voice, video and content sharing to deliver a truly lifelike experience, so your teams collaborate, make decisions and drive impact. It is designed for mission-critical meeting rooms, and it's applicable to the education and telemedicine industries. Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 7

8 Therefore, the combination of both Polycom and ALE International product portfolios deliver the following benefits: ALE International-ready solutions - From peer-to-peer to scheduled conference, Polycom offers the right video services for OmniPCX Enterprise Communication Server infrastructure. Tested and proven compatibility Polycom and ALE International ensure rich telephony in combination with value added video services. Longtime partnership Polycom is a registered member of ALE International Application Partner Program. ALE International is a registered member of the Polycom Technology Partner Program. A global network of partners Leading channel partners around the world are certified for delivery of both Polycom and ALE International solutions. Investment protection Polycom solutions perform in on-premise deployments and accompanying our customers in their migration to the cloud when required. Figure 1 CPE solution implementation (CPE stands for customer-premises equipment) Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 8

9 Alcatel Lucent Enterprise OmniPCX Enterprise Solution Implementation Design Considerations Design resources can be found on ALE International Web portal for Business Partners. OmniPCX Enterprise Communication Server 8088 Smart DeskPhone OmniVista 8770 Network Management System network-management-system Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 9

10 Installation OmniPCX Enterprise Communication Server to Polycom DMA 7000 OmniVista 8770 Network Management System is used to configure Alcatel Lucent Enterprise OmniPCX Enterprise solution, including Alcatel Lucent Enterprise Smart DeskPhone. On OmniPCX Enterprise (OXE) side, connection between OXE and Polycom DMA 7000 is performed thanks to a SIP Trunk between OXE and Polycom DMA. In this configuration, Polycom System is seen as a node of the OXE Network. From dial plan perspective, this node is then known to host numbers starting by a unique prefix (Routing Number Prefix). This configuration is suitable for interconnecting OXE to Polycom DMA 7000 System. The SIP Trunk can be configured with either a fixed or dynamic (Registered) contact address. Sip Authentication is mandatory for communication from Polycom System to the OXE (OXE perform authentication of all incoming call request). Example of Homogenous Private Dialing Plan ABC-F IP Link SIP Trunk OXE Node 2 Numbering plan 22xxxx OXE Node 1 Numbering Plan : 21xxxx Polycom DMA 7000 Numbering Plan : 84xxxx Below are the main configuration items to take care on OmniPCX Enterprise : On OXE Node 1, 1/ Check Private SIP Transit Mode System/Other System Parameters/SIP Parameters o Private SIP transit mode: Choose Proxy or redirect mode for better interworking (but no CAC/Codec Control), or Full Call Handling mode for CAC/Codec control (but some interworking issue). 2/ Create a Routing Number Prefix Translator/Prefix Plan/Create o Number : <Prefix used to join the Polycom System (84 for example)> o Prefix meaning: select Routing No. o Network number : <An arbitrary network number associated to the Polycom System> Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 10

11 o o Node Number / ABC-F Trunk Group : <Trunk Group number of SIP Trunk resources to be used> Number of digits : <Total Number of digits to collect before trying to connect to the Polycom System (numbering plan size used on Polycom System side), for example : 6, for for up to 9999 different users/endpoints/rooms/automated attendant with a prefix of 2 digits)> 3/ Create a SIP External Gateway SIP/SIP Ext Gateway/Create o SIP External Gateway ID : A free index o Gateway Name : <a friendly name for this gateway (for example <Polycom System Name><location>/<model>)> o SIP remote domain : <IP address or FQDN of SIP interface of Polycom System (Polycom DMA 7000)> o SIP Port number : <Port number of SIP interface of Polycom System (Polycom DMA 7000 select 5060 by default)> o Transport Type : <Transport Protocol to use for SIP interface to Polycom System (select TCP by default)> o Supervision Timer : <Choose a value> (60 for example) o Trunk Group Number : <ABCF SIP Trunk identify of SIP Trunk resources to be used.> o DNS Type : DNA A o SIP DNS1 IP address : <IP address of a DNS able to resolve Polycom System FQND> (if FQDN is used) o SIP DNS2 IP address : <IP address of another DNS able to resolve Polycom System FQND> (if FQDN is used) o Outgoing realm : < Polycom System authentication realm (check Call Server device authentication settings)> o Outgoing username : < Valid username configured to authenticate toward Polycom System side (check Call Server device authentication settings)> o Outgoing password : < Valid password configured to authenticate toward Polycom System side (check Call Server device authentication settings)> o Incoming username : <Select a username used to identify Polycom System> o Incoming Password : <Select a password used to identify Polycom System> o authentication method : SIP Digest o Payload type for DTMF : 101 o Gateway Type : Standard Type o Proxy Identification on IP address : True o Video Support Profile : Un Restricted o Ignore inactive/black hole : False 4/ Network Routing Table Translator/Network Routing Table/Review/Modify (select a free table) Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 11

12 o o o Protocol Type : ABC_F Numbering Plan Descriptor : <a free NPD> Associated Ext SIP gateway : <the SIP external gateway to is used to join Polycom System (created above)>. 5/ External. Callback Translation Rule To fix calling number displayed on OXE side (incoming call from Polycom System to OXE extension like IP Touch), you need also to create a External Callback Translation Rule as follow: Translator/External Numbering Plan/Ext. Callback Translation Table/Descend Hierarchy/Create o External Callback Table : 0 (accordingly to your trunk configuration) o Basic Number : B< Prefix used to join the Polycom System > (B3 in the example above) o No. Digits To Be Removed : 1 o Digits To Add : let empty For a better user experience, if DTMF is required to interact with Polycom System, you can enable option DTMF end-to-end signal at SIP trunk level. Such a way, one the call is established between OXE device and the Polycom System, OXE device switch in DTMF transparency mode automatically. For more details, please refer to the following document: %3Avalue%3Aund&f[2]=field_xproducts%3A8031&f[3]=field_xproducts%3A941 Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 12

13 Polycom DMA 7000 to OmniPCX Enterprise Communication Server On Polycom DMA side, OXE is configured as an External SIP Peer. 1/ Add an External SIP Peer (Network->External SIP Peers->Add) entry to link Polycom DMA to your OXE : External SIP Peers : o Name : <a friendly name for this gateway (for example <OXE Node name>)> o Description : <a description for this gateway> o Type : Other o Next hop address : <OXE Node name FQDN> o Destination Network : Keep it empty o Port : 5060 o Transport Type : TCP o Downgrade: check the option accordingly to you need (OXE does not support sips:) o Prefix range : <Fill here your OXE numbering plan prefix, to allow Polycom System to join OXE resources, including any ARS prefix if needed (for example, 21,0>. o Supports SIP OPTION ping : Check this option Authentication o Add an entry for the OXE, including OXE real username and password configured in OXE SIP (OXE realm configured in OXE SIP Proxy, and username password configured in OXE SIP External Gateway as incoming username and incoming password>) 2/ Configure prefix to join conference (Admin -> Conference Manager -> Conference Settings): Conference Settings: o Dialing Prefix : <Select a prefix within the Polycom System Numbering Plan : for example : 84 in our example> There are several options for choosing a prefix, check Admin -> Call Server -> Dial Rules and Admin -> Conference Manager -> Conference Settings. It is possible, as illustrated in the example, to have a single prefix for both endpoints and conference room. By Default, Polycom System Dial Rules will first try to resolve registered endpoint, before trying to search for conference matching the dialed destination. Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 13

14 8088 Smart DeskPhone with Polycom DMA / For content sharing, conference templates on Polycom DMA side used to configure conference must be changed the following way (Admin->Conference Manager -> Conference Templates) : Polycom MCU General Settings o Line rate : select 1472 kbps Polycom MCU Video Quality o Content Protocol : Select H.264 HD o Send content to legacy endpoints : check this option. 2/ A specific configuration of 8088 need to be done for interworking with Polycom : From 8770, go to device management. For each 8088, - go to Network tab, and set SIP Parameters/Transport mode to TCP. - go to Device tab, and set H264 RTP packetization mode to NALU as illustrated below: Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 14

15 For More Information Product Information For more information about ALE International, visit enterprise.alcatel-lucent.com For more information about OmniPCX Enterprise Communication Server, visit businessportal2.alcatellucent.com/search?global_search_fulltext=omnipcx+enterprise For more information about 8088 Smart DeskPhone, visit businessportal2.alcatellucent.com/search?global_search_fulltext=8088 Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 15

16 ALE International Support The ALE Support Center is open 24 hours a day; 7 days a week: e-support from the Application Partner Web site (if registered Alcatel-Lucent Application Partner): e-support from the ALE Business Partners Web site (if registered Alcatel-Lucent Enterprise Business Partners): click under Contact us the eservice Request link Ebg_Global_Supportcenter@al-enterprise.com Fax number: +33(0) Telephone numbers: ALE Business Partners Support Center for countries: Country Supported language Toll free number France Belgium French Luxembourg Germany Austria German Switzerland United Kingdom Italy Australia Denmark Ireland English Netherlands South Africa Norway Poland Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 16

17 Sweden Czech Republic Estonia Finland Greece Slovakia Portugal Spain Spanish For other countries: English answer: French answer: German answer: Spanish answer: Polycom Support For support or service of Polycom products, please contact your Polycom distributor or go to Polycom Support at For more information about Polycom Technology Partner Program and the Technology and Developer Partner solutions, visit Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 17

18 Test / Validation Annex Please refer to the Interworking Report hosted at End of document Alcatel-Lucent Enterprise OmniPCX Enterprise Communication Server with Polycom RealPresence Clariti 18