Alcatel-Lucent OpenTouch Conversation applications

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1 Data Sheet Alcatel-Lucent OpenTouch Conversation applications The Alcatel-Lucent OpenTouch Communications Suite transforms enterprise communications into collaborative conversations and business services. OpenTouch Conversation applications bring the essential elements of the OpenTouch Communications Suite to life, by supporting seamless interaction across multiple media, devices, and participants. OpenTouch Conversation applications OpenTouch Conversation applications enable users to move from a phone call to a conference call, and to add instant messaging, share presentations or screens, annotate documents, exchange files, or use video in meetings. With OpenTouch Conversation, employees can optimize their time usage by transferring, for example, conversations to their smartphone or computer without interruption. OpenTouch Conversation adapts to the way that users work, fostering conversations that enrich their business. OpenTouch Conversation applications support native operating systems for Microsoft Windows, Apple Mac OS X, Apple iphone, and Android devices; and the web client is available on the main web browsers. Regardless of the device or platform, OpenTouch Conversation supports your business communications needs. Benefits Easy to learn and use on multiple devices Benefit from a familiar and consistent user experience across a variety of devices, enabling users to transition between PC, smartphone and desk phone applications with ease. Improve collaboration Improve collaboration and increase efficiency with advanced, streamlined business conversations that can include multiple parties, multiple devices, content sharing, annotation and high-quality video conferencing. Work from anywhere Boost productivity and reduce expenses with quick access to business communication features from any location. Regardless of where they are, users can receive business notification events and access enterprise-grade services, including corporate directory, telephony, instant messaging, conferencing and collaboration, and communication history. Maintain a single identity Use a single business identity across multiple devices (such as a desk phone, computer, mobile phone, or home phone) for incoming and outgoing communications, speeding access to, and collaboration between, employees and partners. Stay connected Enable employees to view their colleagues' availability and select the best way to communicate by initiating a phone call, instant message or . Communicate securely Enable secure communications with colleagues and customers from any location (at the company premises or ).

2 Features OPENTOUCH CONVERSATION APPLICATIONS PC ONE PC MAC MOBILE WEB Usage Phone companion Profiles Entire staff Power users Platforms Windows, Mac Power users Mobile workforce Windows Mac Android, iphone Required license Base Universal Universal Universal None Multimedia conversations Use voice, chat and content sharing in a conversation Voice, chat Multi-party conversations Single identity Maintain a single business identity, with one phone number, across multiple devices Contacts Search for corporate contacts Search for local contact (local sources) (*) (*) Microsoft Outlook, IBM Notes Add (remove) a contact to (from) a favorite list Control your privacy and decide who can see your presence information and who can chat or collaborate with you Instant messaging and presence Chat securely with colleagues and corporate contacts, and federated contacts (Microsoft Lync/Skype for Business) Multi-party chat sessions See the real-time availability of colleagues within (OpenTouch users) and outside (Microsoft Lync/Skype for Business) the enterprise network, and identify what type of communication is most appropriate Set the presence status See calendar presence information (free/busy) of colleagues, based on Microsoft Exchange calendar information Add a custom status message Collaboration View, conduct and annotate presentations (Microsoft Office documents, PDF files and pictures) Share/view monitors View View Transfer files Meetings Schedule meetings Use audio, video, chat and share content Audio, IM See who is talking Add, drop or promote a participant, mute (one or all) participants See communication capabilities (audio, data) of participants Meetings Teams, Guests Multi OS No video 2

3 OPENTOUCH CONVERSATION APPLICATIONS PC ONE PC MAC MOBILE WEB Voice capabilities Desk phone/phone control Use voice over IP Wideband (G.722) and narrowband (G.711 A-law/u-law, G.729 Annex A) codecs Voice quality indicator No G.729 Place and release calls Manage (answer, divert) incoming calls and use other traditional telephony features such as call transfer, call merge, DTMF, call forwarding, call voic system, hold call, retrieve call, or mute (unmute) audio Move conversations between devices with a single click (*) And via QR code or NFC tag (Android) Call forwarding to voic Mute (unmute) audio (*) 3-party conference calls Group supervision and call pick-up Login/ logout Hot desking (shared desk phone) Audio recording Use integrated call control features of Plantronics, Jabra and Sennheiser audio devices, including call answer, call end, volume control and synchronized mute Video capabilities Use video in meetings Voice-activated video switching mode H.264/AVC codec profile 3.1 HD video 1280x720 at 30 fps Conversation history See past conversations, active conversations and meetings in a single view Delete and filter events Notifications Check new voice messages, missed calls, callback requests and instant messages Visual voic Display and manage voice messages as easily as using a visual voic interface that allows messages to be selected, played or deleted in any order Microsoft integration Use Microsoft Office applications to initiate voice calls and instant messages, and display presence information of favorite contacts Use Outlook for scheduling conferences (invitees receive an invitation or Outlook appointment that includes a link to the conference), playing and recording voice messages Complement Lync/Skype for Business with enterprise telephony, content sharing, messaging services and phone presence Communicate with users from organizations using Microsoft Lync/Skype for Business with OpenTouch federation 3

4 OPENTOUCH CONVERSATION APPLICATIONS PC ONE PC MAC MOBILE WEB IBM integration Use Notes for initiating voice calls, as well as for playing and recording voice messages Complement the Sametime collaborative workspace with enterprise telephony, content sharing, messaging services and phone presence Google integration Click-to-initiate voice calls from Google Gmail, Google contacts and Google Chrome web pages Use Google Gmail as an enterprise class platform for , as well as an integrated platform for voice messaging Windows OpenTouch Conversation for PC OpenTouch Conversation for smartphones OpenTouch Conversation for Mac OpenTouch Conversation Web 4

5 Technical specifications OPENTOUCH PLATFORM VERSION 2.3 OR LATER PC ONE PC MAC MOBILE WEB Microsoft Windows OS Windows 7 (32- and 64-bit), Windows 8/8.1 (32- and 64-bit), Windows 10 (32- and 64-bit) Surface Pro 4 support Apple OS Mac OS X (Yosemite), Mac OS X (El Capitan), Mac OS X (Sierra) ios 8, 9 and 10 Google Android OS Version 4.1 Browsers Google Chrome, Mozilla Firefox, Apple Safari (VoIP not supported), Microsoft Internet Explorer (VoIP not supported) Microsoft integration Office 2010, 2013 and 2016 applications (32- and 64-bit) Lync 2013 and Skype for Business 2015/2016 (32- and 64-bit) Office 365 IBM integration Notes 8.5.x and 9 Sametime 9 Social Edition Virtual environments Citrix XenDesktop 7.9, Citrix XenApp 7.9, VMware Horizon 6.1 (with client version 4.1), Microsoft Windows Server 2008 R2/2012/2012 R2 Remote Desktop Services Security HTTPS SIP over TLS, Secure RTP Certificate-based authentication LDAP/LDAPS and RADIUS authentications Single sign-on (SSO) through Kerberos Reverse proxy support Session border controller (SBC) support Virtual private network (VPN) support Languages Brazilian Portuguese, Chinese (simplified), Chinese (traditional), Czech, Danish, Dutch, English, French, Finnish, German, Hungarian, Italian, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish Ordering information The following license is required: OpenTouch Conversation universal client user option license, part number 3BA09662JA Options are as follows: Conferencing (for managing scheduled conferences with more than 3 participants): Conferencing user option license, part number 3BA09423JA Voic (to benefit from voic and unified messaging services): OpenTouch Business Edition messaging user option license, part number 3BA09698JA, or OpenTouch Multimedia Services messaging user option license, part number 3BA09697JA enterprise.alcatel-lucent.com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise.alcatel-lucent.com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (March 2017)

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