Citrix Analytics. Getting Started Guide

Transcription

1 Citrix Analytics Getting Started Guide Preview Release v0.7 March 2018

2 Contents DISCLAIMER (TECHNOLOGY PREVIEW)... 2 OVERVIEW... 3 SYSTEM REQUIREMENTS... 7 GETTING STARTED... 9 FAQS KNOWN ISSUES Citrix Analytics 1

3 Disclaimer (Technology Preview) TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THIS RELEASE ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This document is furnished "AS IS." CITRIX DISCLAIMS ALL WARRANTIES REGARDING THE CONTENTS OF THIS DOCUMENT, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE. This document may contain technical or other inaccuracies or typographical errors. Citrix reserves the right to revise the information in this document at any time without notice. This document and the software described in this document constitute confidential information of Citrix and its licensors, and are furnished under a license from Citrix. This document and the software may be used and copied only as agreed upon by the Technology Preview Agreement. Citrix Analytics 2

4 Overview Recent studies indicate that online threats have evolved to attack company resources from within. Protecting internal users from an imminent attack is as important as protecting a company s network resources. Corporations must be able to shield its network resources and apps from any unauthorized or suspicious access. Users within the company share network resources such as the internet. As a security officer, your objective must be to monitor and identify events that are potentially suspicious. The events can also be inconsistent with the requirements or procedures within the company. When a user connects their mobile devices and laptops, monitoring and flagging such events become important so that potential threats can be predicted and downtimes avoided. Citrix Analytics is an analytics service that allows you to monitor and identify inconsistent or suspicious activities on your networks. It provides actionable insights such as: User behavior Usage based on indicators identified across users, endpoints, network traffic, and files. How Citrix Analytics works Citrix Analytics integrates with the following Citrix products and aggregates metrics on users, applications, endpoints, networks, and data to provide comprehensive insights into user behavior and context. NetScaler ADC NetScaler Gateway ShareFile XenMobile XenApp and XenDesktop It uses built-in Artificial Intelligence (AI) and Machine Learning (ML) algorithms to detect anomalous user behavior and threats. Using the aggregated information, it creates User Risk Profiles of the users in your network. Based on the Risk Indicators derived from the user activity, it assigns Risk Score to the Citrix Analytics 3

5 users. Using this comprehensive visibility into user behavior and context, you can fine-tune your Citrix product policies in your deployment to mitigate the threats to your network. Data Sources Data sources are the Citrix products for which you want to monitor analytics data in Citrix Analytics. The following table lists various data sources supported by Citrix Analytics. Citrix Product / Data Source Deployment Type Citrix Cloud Subscription Agents Required Product Component ShareFile Service ShareFile N/A ShareFile NetScaler Gateway On Premises NetScaler Management and Analytics Service NetScaler MA Service Agent NetScaler Gateway XenMobile Service XenMobile Service N/A XenMobile Server XenApp and XenDesktop Service XenApp and XenDesktop Service N/A Citrix Receiver Risk Indicators Risk Indicators (RI) are the user activities that is suspicious or can pose a security threat to your network. The indicators span across the Citrix products used in your deployment. The indicators are based on user behavior, where the behavior deviates from normal. RIs form the basis for calculating the Risk Score for a user. RIs can be of the following categories: Access - When the user has accessed the network or a specific resource, which is unauthorized or failed to access to the network. Data - When the user has downloaded or uploaded an unusually large volume of data to either internal or external destinations over a pre-determined monitoring period. Application - When the user has attempted to access an unauthorized application over a predetermined monitoring period. The following table lists various Risk Indicators that provided by various Citrix products: Citrix Products Risk Indicators Citrix Analytics 4

6 Excessive File Uploads Excessive File Deletions ShareFile Excessive File Sharing Suspicious File Access Unusual Geo Login NetScaler EPA Scan Failure User Login Failure Use of Jailbroken Device XenMobile Use of Blacklisted Apps Use of unmanaged Device Access from Device with unsupported OS XenApp and XenDesktop Unusual Login Access (New Device) Unusual Application usage Unusual File Transfer to drive/printer Risk Score A Risk Score is a value that indicates the aggregate level of risk a user poses to the network over a predetermined monitoring period. This value is dynamic and is based on User Behavior Analytics (UBA) that study and determine patterns of user behavior and apply algorithms to analyze anomalies that indicate potential threats. For a defined monitoring period, risk score is an aggregate of the RIs that are triggered for the user. A user associated with a risk score can be either of the following types: High Risk Users - Users with risk score between 91 and 100. Immediate complex threats or use cases as defined by policies or detected by AI/ML model and aggregated over a pre-determined period. Citrix Analytics 5

7 Medium Risk Users - Users with risk score between 71 and 90. Possible complex threats on the rise or multiple serious violations as defined by policies or detected by AI/ML model found over a pre-determined period. Low Risk Users - User with risk score between 0 and 70. Some violations as defined by policies or detected by AI/ML model. Can also include users that were previously high/medium risk being reevaluated or reduced over a pre-determined period. Citrix Analytics 6

8 System Requirements Before you begin using Citrix Analytics, you must review the software requirements, browser requirements, port information, license information, and limitations. Supported Browsers To access Citrix Analytics, your workstation must have the following supported web browser: Latest version of Google Chrome Latest version of Mozilla Firefox Latest version of Microsoft Edge Microsoft Internet Explorer 11 Latest version of Apple Safari XenApp and XenDesktop Requirements Install Citrix Receiver version 4.11 for Windows to enable communication between Citrix Analytics and the XenApp and XenDesktop instances. NetScaler Agent Installation Requirements Install and configure an agent in your network environment to enable communication between Citrix Analytics and the managed NetScaler instances in your data center. In your data center on premises, you can install an agent on Citrix XenServer, VMware ESXi, Microsoft Hyper-V, and Linux KVM Server. The following table lists the virtual computing resources that the hypervisor must provide for the agent. Component RAM Requirement 8 GB Virtual CPU 4 Note: Citrix recommends that you use 32 GB for better performance. Note: Citrix recommends that you use 8 CPUs for better performance. Citrix Analytics 7

9 Storage Space Virtual Network Interfaces Throughput 120 GB 1 1 Gbps NetScaler Agent Port Requirements Ensure the following ports are open for the Citrix Analytics NetScaler agent to communicate with NetScaler instances. Type Port Description TCP 80/443 For NITRO communication from NetScaler agent to NetScaler instances. TCP 22 For SSH communication from NetScaler agent to NetScaler instance. UDP 4739 For AppFlow communication from NetScaler to NetScaler agent. ICMP No reserved port To detect network reachability from NetScaler agent to NetScaler instances. SNMP 161, 162 To receive SNMP events from NetScaler instance to NetScaler agent. Syslog 514 To receive syslog messages in NetScaler agent from NetScaler instance. TCP 5557 For logstream communication from NetScaler instances to NetScaler agent. For communication between the NetScaler agent and Citrix Analytics, make sure the following port is open: Type Port Details TCP 443 For NITRO communication from the agent to NetScaler Management and Analytics Service. Citrix Analytics 8

10 Getting Started This document walks you through the process of getting started with the onboarding and setting up Citrix Analytics for the first time. This document is intended for network and application administrators who manage the following Citrix products: NetScaler instances ShareFile Service XenMobile Service XenApp and XenDesktop Service Follow the steps in this document irrespective of the type of instance you plan to monitor using Citrix Analytics. Step 1: Sign Up for Citrix Cloud To start using Citrix Analytics, you must first create a Citrix Cloud company account or join an existing one in your organization. For detailed processes and instructions on how to proceed, see Signing Up for Citrix Cloud. Step 2: Request a Citrix Analytics Trial After you sign in to Citrix Cloud, a screen similar to the following appears. In the Available Services section, on the Citrix Analytics tile, select Request Trial. Citrix Analytics 9

11 The Citrix Analytics tile moves to the My Services section, and the button then changes to Trial Requested. You receive an to notify you when your trial becomes available. Citrix Analytics 10

12 After you are authorized to access the trial, the button on the tile changes to Manage. Select Manage to sign in to Citrix Analytics. The following image shows the Welcome screen of the Citrix Analytics service. Select Get Started to begin setting up Citrix Analytics. Alternately, you can also set up Citrix Analytics from Settings > Data Sources. Citrix Analytics 11

13 Step 3: Set Up Citrix Analytics To set up Citrix Analytics, you must first add data sources and then enable transmission of data among these data sources and Citrix Analytics. Data sources are the Citrix products for which you want to monitor analytics data. In the Data Sources page, you can add the Citrix products as data sources to Citrix Analytics in the following ways: If your Citrix Cloud account is already enrolled to services such as, ShareFile, NetScaler MA Service, XenMobile, XenApp and XenDesktop, the services appear as individual tiles in the Data Sources page. You only have to enable transmission to allow Citrix Analytics to communicate and retrieve data from the services. If you are not subscribed to NetScaler MA Service or if you want to monitor NetScaler instances not being monitored by your NetScaler MA Service. Then, you have to install and register agents with Citrix Analytics and add those instances. Adding the ShareFile Data Source To monitor analytics data for ShareFile, you must be subscribed to the ShareFile service. If your Citrix Cloud account is enrolled to ShareFile service, Citrix Analytics automatically detects it and the ShareFile service appears as a tile on the Data Sources page. To enable communication between ShareFile service and Citrix Analytics, on the ShareFile tile, click Turn On. Adding the XenMobile Data Source To monitor analytics data for XenMobile, you must first subscribe to the XenMobile Service from Citrix Cloud. To begin, perform the following steps: 1. On Citrix Cloud, under Available Services, click Request Trial for XenMobile Service. Once requested, the XenMobile Service tile appears under My Services with the button Trial Requested. Note: Your XenMobile administrator gets a request to approve your trial. Once approved, you get an notifying you of the successful approval. Citrix Analytics 12

14 2. Click Manage for XenMobile Services. You will be redirected to the XenMobile Service installation wizard. 3. Click Get Started. 4. In Cloud Site and Enterprise Directory Setup section, click Configure MDM. Citrix Analytics 13

15 5. On Device Management, do the following: a. In the Site Name field, type a site name. b. In the Cloud Region list box, select the cloud region. Note: If you want to limit access to XenMobile admin console to specific customer IP Address range, type the IP Address range in the Limit Access to XenMobile console to this IP Address field. 6. Click Ok. Citrix Analytics 14

16 7. Select the Active Directory location. By default, My Resource Location is selected. Click Next. 8. Click Download Cloud Connector. Click Save & Exit. For more information, see: Note: You need to download and install the Cloud Connector on a Virtual Machine that is part of an Active Directory Citrix Analytics 15

17 9. Click Finish. Click burger icon > Home to return to the Citrix Analytics home screen. Once approved, click Manage for XenMobile Services to manage and configure the XenMobile service and the console appears as below. Citrix Analytics 16

18 After your Citrix Cloud account has a XenMobile service subscription, Citrix Analytics automatically detects it and the XenMobile Service appears as a tile on the Data Sources page. To enable communication between XenMobile Service and Citrix Analytics, perform the following steps: 1. On Data Sources, click the XenMobile site tile. The following site options appear: View Environment Log Click to view the event log. Turn on Event Transmission Click to turn on the event transmission. Citrix Analytics 17

19 Remove from Citrix Analytics Service Click to delete the service from the Cloud. 2. Click Turn On Event Transmission. Once transmission is turned on, you can view data about the devices on the Citrix Analytics service dashboard. To view the dashboard, click the Security tab. Citrix Analytics 18

20 Adding the XenApp and XenDesktop Data Source To monitor analytics data for XenApp and XenDesktop, you must first subscribe to the XenApp and XenDesktop Service from Citrix Cloud. After your Citrix Cloud account has the XenApp and XenDesktop Service subscription, Citrix Analytics automatically detects it and displays the XenApp and XenDesktop Service appears as a tile on the Data Sources page. To enable communication between XenApp and XenDesktop Service and Citrix Analytics, perform the following steps: 1. On Data Sources, click the XenApp and XenDesktop site tile. The following site options appear: Turn on Transmission Click to end the data transmission. Remove from Citrix Analytics Service Click to delete the service from the Cloud. View Site Details The details of the XenApp and XenDesktop Service. Citrix Analytics 19

21 2. Click Turn on Event Transmission to monitor the XenApp and XenDesktop service. Once transmission is turned on, you can view data about the devices on the Citrix Analytics service dashboard. To view the dashboard, click the Security tab. Citrix Analytics 20

22 Adding NetScaler Data Source You can add NetScaler data sources in two ways: Discover data source from NetScaler MA Service Add additional on-premises NetScaler data source To add NetScaler data sources, you must have a subscription for NetScaler MA Service. Discover data source from NetScaler MA Service If your Citrix Cloud account is subscribed to NetScaler MA Service, the agents and NetScaler instances associated with this service are automatically discovered and associated with Citrix Analytics. You have to enable transmission on the agent to allow Citrix Analytics to communicate and retrieve data from the NetScaler instances. 1. Log on to Citrix Analytics. 2. Navigate to Settings > Data Sources. The agent associated with NetScaler MA Service appears as a tile on the Data Sources page. 3. Click the three dots ( ) on the top right corner of the tile, and then click Turn on Event Transmission. Citrix Analytics 21

23 Add additional on-premises NetScaler data source If you want to add more NetScaler instances as data sources, you can add these instances to Citrix Analytics. This involves the following steps: 1. Install and set up an agent 2. Add NetScaler instances 3. Enable Citrix Analytics 4. Configure AppFlow on the NetScaler instances To begin, navigate to Settings > Data Sources, and then select NetScaler from the list of data sources. Then, click Get Started. Citrix Analytics 22

24 Step 1: Install and set up an agent Install and configure the NetScaler MA Service agent in your network environment to enable communication between Citrix Analytics and the instances in your data center. You can install an agent on the following hypervisors in your enterprise data center: Citrix XenServer VMware ESXi Citrix Analytics 23

25 Microsoft Hyper-V Linux KVM Server To install and set up an agent, do the following: 1. Download agent image. On the Set up Agent on A Hypervisor page, select the hypervisor and click Download Image to download the agent image to your local system. 2. Copy service URL and activation code. A service URL and an activation code are generated and displayed on the UI as shown in the image below. (This might take a few seconds.) The agent uses the service URL to locate the service and the activation code to register with the service. You have to enter the service URL and the activation code while installing the agent on your hypervisor. Citrix Analytics 24

26 3. Install the agent on a hypervisor. Note: Before you begin agent installation, ensure that: You have the required virtual computing resources that the hypervisor must provide for each agent: RAM: 8 GB, vcpu:4, storage space: 120 GB, virtual network interface: 1, and throughput: 1 Gbps You configure your DNS to allow internet access to your agent. a. Import the agent image file to your hypervisor, and from the Console tab configure the initial network configuration options as shown in the following example. If you have entered incorrect values or want to change any value, log on to the shell prompt by using the default credentials nsrecover/nsroot, and then run the command networkconfig. Citrix Analytics 25

27 Note: Citrix recommends that you change the default password after the first logon. To change the password, at the shell prompt, type: passwd nsroot. b. Enter the Service URL and the Activation Code that you saved when you had downloaded the agent image. If you entered the service URL or the activation code incorrectly, log on to the shell prompt of the agent and then run the script: deployment_type.py. This script lets you reenter the Service URL and activation code. Note: You can use the same image file to install multiple agents. However, you cannot use the same activation code on more than one agent. To generate a new activation code, access Citrix Analytics, and on the Set up agent on a hypervisor page, click Download Image Again. A new activation code is generated. 4. Register Agent. After agent registration is successful, the agent restarts to complete the installation process. After the agent has restarted, access Citrix Analytics and click Register Agent, and then verify the status of the agent. Citrix Analytics 26

28 When the agent status is in the UP state denoted by a green dot next to it, click Next to start adding instances to the service. Step 2: Add NetScaler instances. Instances are NetScaler appliances or virtual appliances that are the data sources for Citrix Analytics. 1. On the Add NetScaler Instances page, select the instance type and specify hostnames or IP Addresses or range of IP addresses of NetScaler instances to discover. 2. Create an authentication profile that the agent can use to access the NetScaler instances. This profile is the administrator credentials of a NetScaler instance. 3. Click Add Instances. Citrix Analytics 27

29 After the instances are added, you can view the number of instances that have been successfully discovered. To add more instances, click Add More Instances. Citrix Analytics 28

30 Click Next to enable analytics. Step 3: Enable Analytics Citrix Analytics automatically discovers the licensed virtual servers on the added NetScaler Instances. You must manually enable analytics on all the discovered virtual servers. On the Enable Analytics page, by default, all the licensed virtual servers on the NetScaler instances appear. Review the list of licensed virtual servers and click Enable Analytics to enable analytics on the virtual servers. Citrix Analytics 29

31 A tile appears on the Data Sources page. However, this does not yet enable Citrix Analytics to receive data from the NetScaler instances. You have to configure appflow on each NetScaler instance. Citrix Analytics 30

32 Step 4: Configure AppFlow on the NetScaler instances You have to manually add the agent IP address as an AppFlow collector on the NetScaler instances that are added to Citrix Analytics. This involves the following steps: 1. Enable AppFlow 2. Create an AppFlow collector with the agent IP as the collector 3. Create an AppFlow action 4. Create a AppFlow policy 5. Bind the policy globally 6. Create a VPN virtual server 7. Bind the VPN virtual server to the AppFlow policy To configure AppFlow, log on to the NetScaler command prompt, and run the following commands: enable ns feature appflow add appflow collector <name> -IPAddress <ipaddress> -port <port_number> - netprofile <netprofile_name> -Transport ( ipfix logstream ) set appflow param [-templaterefresh <secs>] [-appnamerefresh <secs>] [- flowrecordinterval <secs>] [-udppmtu <positive_integer>] [- httpurl ( ENABLED DISABLED )] [-httpcookie ( ENABLED DISABLED )] [- httpreferer ( ENABLED DISABLED )] [-httpmethod ( ENABLED DISABLED )] [- httphost ( ENABLED DISABLED )] [-httpuseragent ( ENABLED DISABLED )] [- httpxforwardedfor ( ENABLED DISABLED )][-clienttrafficonly ( YES NO)] add appflow action <name> --collectors <string> add appflow policy <name> <rule> <action> bind appflow global <policyname> <priority> [<gotopriorityexpression [- type <type>] [-invoke(<labeltype> <labelname>)] add vpn vserver <vserver_name> <type> <ipaddress> <port > Citrix Analytics 31

33 bind vpn vserver <vserver_name> -policy <policyname> -priority <priority> - type <type> Example: add appflow collector col_telemetry -IPAddress Transport logstream set appflow param -templaterefresh httpurl ENABLED -httpcookie ENABLED -httpreferer ENABLED -httpmethod ENABLED -httphost ENABLED - httpuseragent ENABLED -httpcontenttype ENABLED -httpauthorization ENABLED - httpvia ENABLED -httpxforwardedfor ENABLED -httplocation ENABLED - httpsetcookie ENABLED -httpsetcookie2 ENABLED -httpdomain Enabled add appflow action action_telemetry -collectors col_telemetry -Metricslog - TransactionLog ALL add appflow policy policy_telemetry true action_telemetry bind appflow global policy_telemetry 10 -type REQ_DEFAULT add vpn vserver vpn_vserver SSL Listenpolicy NONE bind vpn vserver vpn_vserver -policy policy_telemetry -priority 255 -type REQUEST bind vpn vserver vpn_vserver -policy policy_telemetry -priority 255 -type ICA_REQUEST bind vpn vserver vpn_vserver -policy policy_telemetry -priority 255 -type OTHERTCP_REQUEST Citrix Analytics 32

34 FAQs This document provides frequently asked questions on Citrix Analytics. Data Source What is a data source? A data source is the Citrix product for which you want to monitor analytics data in Citrix Analytics. The following table lists the data sources supported by Citrix Analytics. Citrix Product / Data Source Deployment Type Citrix Cloud Subscription Agent Requirement Product Component ShareFile Service ShareFile None ShareFile NetScaler Gateway On Premises NetScaler Management and Analytics Service NetScaler Agent NetScaler Gateway XenMobile Service XenMobile Service None XenMobile Server XenApp and XenDesktop Service XenApp and XenDesktop Service Analytics Agent Citrix Receiver How do I add a data source? After you log on to Citrix Analytics, on the Welcome screen of the service, select Get Started to add a data source to Citrix Analytics. Alternatively, you can also add a data source by navigating to Settings > Data Sources. Citrix Analytics 33

35 Agent for NetScaler What are the minimum resource requirements to install an agent on a hypervisor on premises? 8 GB RAM, 4 Virtual CPU, 120 GB Storage, 1 Virtual Network Interfaces, 1 Gbps Throughput Should I assign an additional disk to NetScaler agent while provisioning? No, you do not have to add an additional disk. The agent is used only as an intermediary between Citrix Analytics and the instances in your enterprise data center. It does not store inventory or analytics data that would require an additional disk. What are the default credentials to log on to an agent? The default credentials to log on to the agent is nsrecover/nsroot. This logs you on to the shell prompt of the agent. How do I change the network settings of an agent if I have entered an incorrect value? Log on to the agent console on your hypervisor and access the shell prompt by using the credentials nsrecover/nsroot, and then run the command "networkconfig". Why do I need a service URL and an activation code? The agent uses the service URL to locate the service and the activation code to register the agent with the service. How can I reenter service URL if I have typed it incorrectly in the agent console? Log on to the shell prompt of the agent by using the credentials nsrecover/nsroot, and then type: deployment_type.py. This script lets you reenter the Service URL and activation code. How do I get a new activation code? You can get a new activation code from NetScaler MA Service. Log on to NetScaler MA Service and navigate to Networks > Agents. On the Agents page, from the Select Action list, select Generate Activation Code. Citrix Analytics 34

36 Can I reuse my activation code with multiple agents? No, you cannot. How many NetScaler agents do I need to install? The number of agents depends on the number of managed instances in a data center and the total throughput. Citrix recommends that you install at least one agent for every data center. How do I install multiple NetScaler agents? On the Data Sources page, click the plus (+) sign next to NetScaler and follow the instructions to install another agent. Alternatively, you can access the NetScaler MA Service GUI and navigate to Networks > Agents and click Set Up Agents to install multiple agents. Can I install two agents in a high availability setup? No, you cannot. What do I do if my agent registration fails? Make sure your agent has access to the Internet (configure DNS). Make sure you have copied the activation code correctly. Make sure you have entered the service URL correctly. Make sure you have the required ports open. Registration is successful, but how do I know if the agent is running fine? You can do the following to check if the agent is running fine: After the agent is successfully registered, access NetScaler MA Service and navigate to Networks > Agents. You can view the discovered agents on this page. If the agent is running fine, the status is indicated by a green icon. If it is not running, the state is indicated by a red icon. Log on to the agent's shell prompt and run the following commands: "ps -ax grep mas" and "ps -ax grep ulfd". Ensure that the following processes are running. Citrix Analytics 35

37 If any of the processes is not running, run the command "masd restart". This might take some time to start all the daemons (1 minute or so). Make sure agent.conf is created in /mpsconfig after successful registration of agent. Onboarding NetScaler Instances NetScaler Instances are added to Citrix Analytics, but how do I know if Analytics is enabled on the Agent? You can verify if analytics is enabled on the agent using the agent s shell prompt. If analytics is successfully enabled on the agent, the turnonevent parameter would be set to Y in the /mpsconfig/telemetry_cloud.conf file. Log on to the agent s shell prompt and run the following command: cat /mpsconfig/telemetry_cloud.conf and verify the value of the turnonevent parameter. Citrix Analytics 36

38 I accidentally closed the NetScaler onboarding wizard. Do I have to start my configuration from the beginning? No. Citrix Analytics saves the progress and displays the incomplete configuration as a tile in the Data Sources > Settings page. Click Continue NetScaler Setup to complete the configuration. Citrix Analytics 37

39 Known Issues The following are the issues that exist in the preview release: Onboarding Issues XenApp and XenDesktop on premises is not supported In the Citrix Analytics GUI, an option to add XenApp and XenDesktop as data source is provided. But, XenApp and XenDesktop is not supported as a data source in the preview release. Browser Issues Unable to edit and save a rule in Internet Explorer versions 11.0 You cannot edit and save a rule if you are accessing Citrix Analytics using Internet Explorer Locations Corporate Headquarters 851 Cypress Creek Road Fort Lauderdale, FL 33309, United States Silicon Valley 4988 Great America Parkway Santa Clara, CA 95054, United States 2018 Citrix Systems, Inc. All rights reserved. Citrix, the Citrix logo, and other marks appearing herein are property of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owner(s). Citrix Analytics 38