PSTech Cisco Jabber Integration with IBM Notes: Opening up new dimensions for productivity

Transcription

1 Data Sheet PSTech Cisco Jabber Integration with IBM Notes: Opening up new dimensions for productivity Product Overview PSTech Cisco Jabber Integration with IBM Notes is a plugin that allows Cisco Jabber features to be accessed from inside IBM Notes. By extending Jabber Presence, Instant Messaging and Call Escalation directly into IBM Notes, end users can leverage the power of Cisco Unified Communications technologies without having to leave their Notes client. Both voice and video calling are supported, as well as point to point and multi-party Instant Messaging. The integration fully supports IBM LiveNames and LiveText, which extend Jabber s Presence, Instant Messaging and Click to Call features throughout the Notes environment, including the Calendar and Personal Contacts. Cisco Jabber Integration with Notes combined with Jabber s existing Calendar integration provides a secure, reliable and scalable way to boost end user productivity throughout the Enterprise.

2 With PSTech Cisco Jabber Integration with IBM Notes v1.5 we have introduced two possibilities of deployment: - Deployment type A Just as in previous versions, Instant Messaging & Presence and Call related features are both escalated to Cisco Jabber client. - Deployment Type B Instant Messaging & Presence are handled by Sametime embedded plugin and Call related features are escalated to Cisco Jabber. If you wish to keep Sametime embedded - IM&P for any specific reasons, we grant you that wish with our 1.5 plugin. It is done in a way that all Click to Call actions will be escalated to Cisco Jabber, and you can use Sametime embedded for IM&P almost as you did before. We say "almost" because you can now be even more productive and start all of your Cisco calls from Sametime Chat window and Sametime embedded Contacts view. Features and Benefits Deployment type A Presence The Cisco Jabber integration plugin shows user availability in IBM Notes Figure 1. Cisco Jabber presence light up within IBM Notes mailbox Figure 2. Cisco Jabber presence light up within IBM Notes details panel

3 Figure 3. Cisco Jabber presence light up within IBM Notes Contacts section

4 Figure 4. Cisco Jabber presence light up within IBM Notes Business Card Figure 5. Cisco Jabber presence light up within IBM Notes Compose Address bar To, CC, Bcc:

5 Figure 6. Cisco Jabber presence light up within IBM Notes Calendar

6 Click to Chat To chat with contacts, select Chat from one of the following locations: Figure 7. Cisco Jabber escalation to Chat from right click context menus on Live Names Figure 8. Cisco Jabber escalation to Chat from Cisco Jabber Icon in Notes Action Bar Click to Call Important information about phone numbers: To call contacts, the phone number must exist in either IBM Domino or the contact information in IBM Notes. The plugin does not populate phone numbers for contacts from Cisco Jabber. If you add phone numbers for contacts in IBM Notes, you must restart IBM Notes before the plugin can detect the phone number. To call contacts from IBM Notes, select Call from one of the following locations: Figure 9. Cisco Jabber escalation to Audio/Video Call from right click context menus on Live Names

7 Figure 10. Cisco Jabber escalation to Audio/Video Call from Cisco Jabber Icon in Notes Action Bar Group Chats and Conferences To start a group chat or conference, select either Conference or Group Chat from one the following locations: Figure 11. Cisco Jabber escalation to group chat/conference from context menu

8 Figure 12. Cisco Jabber escalation to group chat/conference from Cisco Jabber Icon located in Notes Action bar Figure 13. Cisco Jabber escalation to group chat/conference from Details panel

9 Click to Call via LiveText IBM Notes offers a feature called LiveText. This recognizes patterns in read-only documents, such as an , a calendar invite or a contact s information. The Cisco Jabber Integration Plugin adds phone numbers to the recognizer and allows you to click to call the phone numbers highlighted as LiveText.:

10 Deployment Type B As in deployment type A, call related features, click to call and click to conference, are escalated to Cisco Jabber client. In this type of deployment, Jabber call and Conference are also available from Sametime Contacts view and Sametime Chat window. Click to Call and Click to Conference Figure 14. Cisco Jabber escalation to Audio/Video Call from right click context menus on Live Names Figure 15. Cisco Jabber escalation to Conference from right click context menus on Live Names Figure 16. Cisco Jabber escalation to Audio/Video Call from Cisco Jabber Icon in Notes Action Bar Figure 17. Cisco Jabber escalation to Conference from Cisco Jabber Icon in Notes Action Bar

11 Click to Call and Click to Conference Sametime Contacts View Figure 18. Cisco Jabber escalation to Audio/Video Call from right click context menus on Live Names Figure 19. Cisco Jabber escalation to Conference from right click context menus on Live Names

12 Click to Call and Click to Conference Sametime Chat Window Figure 19. Cisco Jabber escalation to Audio/Video Call from right click context menus on Live Names - Sametime Chat Window Figure 20. Cisco Jabber escalation to Conference from right click context menus on Live Names - Sametime Chat Window Figure 21. Cisco Jabber escalation to Audio/Video Call from Cisco Jabber Icon in Notes Action Bar - Sametime Chat Window

13 Figure 22. Cisco Jabber escalation to Conference from Cisco Jabber Icon in Notes Action Bar Sametime Instant Messaging and Presence Figure 23. Sametime escalation to Chat from right click context menus on Live Names Figure 24. Sametime Presence awareness in Notes mailbox

14 System Requirements and Specification Notes and Notes 9 (we are working on supporting older version of Notes) CUP 8 and above IBM Domino server or above Cisco Jabber 9.2 or above Windows Vista, Windows 7 or Windows 8 (32 bit and 64 bit architectures are supported) Easy configuration Easy single and group deployment through Domino update sites Fully configurable JID for mapping contacts on Domino/Notes and Jabber side No additional backend components needed Both of Jabber deployment types supported (cloud and on premise)

15 Support Information For any technical issues, support or roadmap information please contact Ordering and Sales Information For any presales and sales activity please contact