Citrix EdgeSight TM BRIDGING THE GAP BETWEEN SYSTEM PERFORMANCE

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1 P R O D U C T O V E R V I E W Citrix EdgeSight TM BRIDGING THE GAP BETWEEN SYSTEM PERFORMANCE AND USER EXPERIENCE The Citrix EdgeSight product line extends and improves IT management capabilities, enabling enterprises to monitor, measure and optimise all aspects of application performance for any application and any user in any location. Citrix EdgeSight manages application performance and availability where it counts most at the end-user level. By measuring performance and availability from the user s perspective, EdgeSight cuts across organisational and geographic boundaries and monitors the actual end-user experience. The product line is composed of two product offerings: Citrix EdgeSight for Endpoints Citrix EdgeSight for Endpoints provides continuous and comprehensive visibility into application performance, allowing IT managers to proactively identify issues before business is disrupted and rapidly determine the root cause of application problems to restore service in the shortest time possible. The solution helps to ensure an optimal user experience and reduce the cost of support. Citrix EdgeSight for Presentation Server Citrix EdgeSight for Presentation Server delivers comprehensive, end-to-end performance management for Citrix Presentation Server environments. In addition to the features of the base EdgeSight product, this product is specifically tailored for Presentation Server deployments, providing session-level visibility for problem resolution and server-centric analysis for performance and capacity management.

2 Citrix EdgeSight The Ultimate Vantage Point Every IT organisation has the same mission: to maximise company profit by enabling business users to do their work as quickly and efficiently as possible. To achieve this mission, an effective IT service management strategy must ensure that applications are delivered to users reliably and with optimal performance levels. By providing real-time data and visibility that is both broad and deep, EdgeSight transcends traditional device and network management tools, capturing the entire spectrum of IT resource performance from the end-user perspective. This comprehensive understanding empowers IT professionals to quickly identify, source, resolve, and intercept problems, and helps maximise performance and availability throughout the enterprise. BENEFITS Proactively Manage Performance Our extensive view into the end-user experience lets you proactively address performance issues identifying, addressing, and resolving issues before they disrupt business. As a result, IT organisations are able to continually improve application and service availability and reduce operation costs through early resolution of problems. Expedite and Enhance Support EdgeSight gives you the data and analysis you need to more efficiently and effectively solve problems. Knowledge into the cause, location, and nature of application performance problems gets users back up and running faster and minimises the IT resources required to do so. Improve End-users Experience EdgeSight provides an unbiased view of service delivery through actual end-user performance metrics that make the end-user s experience the top priority. This ensures IT is tracking and addressing the issues that matter most reducing support costs, improving business operations, and increasing customer satisfaction. Improve Application Delivery EdgeSight consistently measures application performance regardless of delivery method (client/server, web-based, desktop) or origin (third-party or home grown). Objective, continuous, and reliable monitoring provides complete and comprehensive application management and helps you to ensure optimal service delivery. Plan Wisely EdgeSight provides the data you need to make informed software license, hardware upgrade, and replacement decisions for your end-user computing assets. By looking at actual run-time performance data, organisations can strategically manage their software license agreements and reduce costs by replacing or redeploying systems based on real needs and priorities. 2

3 Citrix EdgeSight Low Profile. High Impact. Citrix EdgeSight has been built from the ground up to uniquely address the challenges of managing performance across large, complex, heterogeneous, and distributed environments. Our patent-pending, distributed data processing technology provides unprecedented enterprise scalability enabling large-scale, yet detailed data collection and analysis without impacting performance on the user device. ARCHITECTURE Citrix EdgeSight Agents EdgeSight agents are specifically designed with the desktop environment in mind and automatically monitor every application in use, without any configuration or instrumentation requirements. These unobtrusive agents operate continuously on the end-user s systems collecting performance data across all applications and processes. Performance data is stored locally and compiled and uploaded at set intervals, eliminating unnecessary network chatter and enabling data transmissions only during non-peak periods. Local data storage also enables performance management for intermittently connected devices, such as laptops. Citrix EdgeSight Server The EdgeSight Server collects data from the distributed agents and aggregates and analyses the data to highlight performance trends and potential issues. This intelligent aggregation and analysis provides enterprise or group-level views while also delivering detailed performance data for specific problem identification and resolution. The server delivers a rich native reporting environment with data sorting, grouping, filtering and display that include identification of top issues and trend analyses to identify potential problems. Granular data from events can be easily routed to internal resources or integrated with a 3rd party management console or service desk application. Citrix EdgeSight Console The EdgeSight Console presents application and system performance data in an easy-to-use, role-based user interface. The console also provides a set of pre-defined reports and allows the user to easily configure new reports based on specific needs. Through the console, IT Operations staff can monitor performance trends and get granular data on specific events by drilling into the performance data on an individual system or across a set of devices. 3

4 Citrix EdgeSight for Endpoints Performance Management for all Applications Running on the End-user System While most companies have sophisticated system management tools that provide an enterprise view of their servers and networks, they lack a similar view of application performance and availability as experienced by the end-user. As a result, they lack the real-time visibility needed to manage the delivery, performance, and availability of the mission-critical business applications end-users require every day. Citrix EdgeSight for Endpoints Endpoint Agent Non-intrusive, self configuring agent Continuous data collection Client-side data store EdgeSight Server Business rules configuration Aggregate & analyze agent data Centralized agent administration EdgeSight Console Web-based UI Real-time alerts Remote root-cause analysis Historical trending IIS & SQL Server TECHNOLOGY A non-intrusive, lightweight agent minimises the use of critical end-user device resources. Automatic monitoring of every application and network host without any configuration requirements or application instrumentation. The client-side data storage enables support for intermittently connected devices such as laptops. Intelligent data upload eliminates constant network traffic. Configurable alert thresholds provide immediate notifications including integration with third-party consoles. Provides more than 150 standard reports including historical trend analysis and side-by-side comparisons. The web-based, easy-to-navigate console with role-based access privileges provides a set of pre-defined reports and allows the administrator to easily configure new reports based on specific needs. Integration with Active Directory enables organisational unit reporting. 4

5 Citrix EdgeSight for Endpoints Key Features PROACTIVE PERFORMANCE MANAGEMENT Using EdgeSight for Endpoints, application support teams can proactively monitor critical business applications and systems from the end-user perspective, identifying and resolving issues before they impact business functions. Application crashes, errors and hangs Network and host connection failures New applications and modules anywhere within the environment New network host connections (internal or external) Network response and delay by device, application, host and protocol Reboot alert triggered by user-initiated shutdown and/or unexpected shutdown APPLICATION MANAGEMENT AND SUPPORT EdgeSight for Endpoints monitors actual application performance across all applications, including custom-built applications and applications delivered with Web, client/server or client-based architectures. Remote access to client-side data store of granular system, application, and network performance history leading up to fault provides critical data needed for root cause determination What changed reports show recent changes to hardware and software assets Trace route measurements for all response time and delay issues to any server in the network, including identification of hop with the longest delay Integration with system monitoring solutions such as HP OpenView, IBM Tivoli Event Console and Microsoft MOM 2005 Integration with service desk applications such as BMC Magic Service Desk and Remedy Help Desk, and Peregrine ServiceCenter IINTELLIGENT PLANNING EdgeSight for Endpoints automatically collects the data necessary to make informed decisions regarding system refresh, license utilisation and application delivery methods. Application usage (runtime and active time) and compliance reports by applications, category and vendor Group-wide CPU, memory and disk space summaries for PC capacity planning Per-device hardware and software configuration reports Pre- and post-os migration comparison reports of application performance Impact analysis determining applications, users, and business units affected by an impending patch or software change Real-time and historical reporting by group and/or location, including remote site performance comparison 5

6 Citrix EdgeSight for Presentation Server Performance Management for Applications Virtualised with Citrix Presentation Server This product is specifically tailored for Presentation Server deployments, providing session-level visibility for problem resolution and server-centric analysis for performance and capacity management. EdgeSight for Presentation Server monitors individual Citrix ICA sessions as well as total and per-session system resources, and application and network performance. Real-time alerting provides immediate notification when performance thresholds are crossed. The alert includes the historical context leading up to the problem, enabling rapid root-cause identification and resolution. Historical analysis of this data identifies performance trends, eliminating guesswork and greatly improving capacity planning capabilities. Additionally, reports highlight top performance problems by user, such as memory by session, latency by session, and log-in time. Citrix EdgeSight for Citrix Presentation Server EdgeSight Server Presentation Server Agent Granular, per-user session data capture System-level metrics Server capacity and utilization reporting Business rules configuration Aggregate & analyze agent data Centralized agent administration Presentation Server Farms Endpoint Agent (optional) Non-intrusive, self-configuring agent Continuous data collection Client-side data store IIS & SQL Server EdgeSight Console Web-based UI Real-time alerts Remote root-cause analysis Historical trending TECHNOLOGY A self-configuring, non-intrusive, server-side agent collects Citrix-specific performance metrics including session-level data as well as application, system and network performance. The patented distributed processing technology and local data storage eliminate unnecessary network traffic and ensure highly granular data is available to isolate the source of reported problems. A central server collects agent data for analysis and provides centralised configuration and administration. Reporting is based on Microsoft Reporting Services; it includes a standard set of high-level and detailed reports as well as the ability to easily create custom reports to meet specific business requirements. 6

7 Citrix EdgeSight for Presentation Server Key Features USER SESSION DATA Captures session-level performance metrics, providing a detailed understanding of application performance as experienced by the end user and enabling faster problem identification and resolution. REAL-TIME PERFORMANCE ALERTS Performance threshold alerts are easily configurable and notify Presentation Server administrators and support personnel ahead of an impending performance problem. Eventdriven alerts include application crashes or hangs and network, host or client unavailability. REAL-TIME VIEW OF CLIENT AND SERVER-SIDE PERFORMANCE Provides a simultaneous and real-time view of server and client performance for any given user session, eliminating finger-pointing on the source of the problem. APPLICATION USAGE Automatically collects application usage information for every application and user, providing detailed reports on usage over any given time period. NETWORK CONNECTION DATA Monitors back-end connections between Presentation Servers and application and/or database servers. Measurements include network latency, delay and volume per user session. Understanding network and back-end server performance is critical to pinpointing the true source of performance problems. KEY CITRIX-SPECIFIC METRICS Memory total, per user session and per process CPU total, per user session, and per process Log-in time time required to log in to the Citrix server Active and inactive session counts the number of logged-in user sessions on a given Citrix server ICA user session latency the latency between the ICA client and Citrix server KEY SERVER METRICS System memory, CPU, and disk Page faults measure of page faults per second Network round-trip time, latency and volume back-end performance measurements by user session Application crashes, errors and hangs application performance on the Citrix server 7

8 Citrix Product Lines Citrix products are purpose-built to solve particular access challenges as standalone solutions. When multiple products are leveraged together, they lay the foundation of a secure, flexible, and extensible access platform. Learn How EdgeSight for Presentation Server Can Help Better Manage Performance Across Your Presentation Server Environment. With EdgeSight in place, you can ensure your users have access to the applications they need with the experience they require. Visit us at and find out more. Citrix Worldwide WORLDWIDE HEADQUARTERS Citrix Systems, Inc. 851 West Cypress Creek Road Fort Lauderdale, FL 33309, USA Tel: +1 (800) Tel: +1 (954) EUROPEAN HEADQUARTERS Citrix Presentation Server The industry-standard way to virtualise the delivery of business resources through a centralised and secure architecture. Citrix NetScaler System The most advanced way to optimise the delivery of business resources through an integrated networking solution that manages, secures and speeds application traffic. Citrix EdgeSight A leading end-user application performance management solution, monitors the performance of clientserver, Web and desktop applications from an end-user perspective. Citrix Application Firewall Comprehensive, proven defense against attacks and misuse of Web Infrastructure and missioncritical information. Citrix Application Gateway The most secure, simple, and adaptable way to deliver converged voice and data applications to the screens and speakers of IP telephones. Citrix Access Gateway An advanced, easy to use, and cost effective SSL VPN with advanced access control that manages who accesses company information and what they can do with it. Citrix Password Manager The most secure, efficient and easiest-to-deploy enterprise single sign-on solution for easy access to all applications with a single logon. Citrix GoToMeeting A Web-based managed service that makes it easy for anyone to access real-time collaboration tools and online meetings instantly, securely and cost-effectively. Citrix GoToAssist An industry-leading remote-support solution that enables organisations to provide access to world-class support over the Internet for customers and end users in a highly available and secure environment. Citrix GoToMyPC A managed service that provides secure, encrypted remote access to Windows PC desktops from any Internet-connected computer. Citrix Systems International GmbH Rheinweg 9, 8200 Schaffhausen Switzerland Tel: +41 (0) EUROPEAN SUBSIDIARIES Citrix Systems GmbH Am Söldnermoos Hallbergmoos / München Germany Tel: +49 (0) Citrix Systèmes SARL 7, place de la Défense Paris la Défense 4 Cedex France Tel: +33 (0) Citrix Systems UK Limited Chalfont Park House, Chalfont Park Chalfont St. Peter Gerrards Cross Buckinghamshire, SL9 0DZ United Kingdom Tel: +44 (0) Citrix Systems Benelux Clarissenhof 3c, 4133 AB Vianen Netherlands Tel: +31 (347) Citrix Systems Nordic Kalkbrænderiløbskaj Copenhagen Ø Denmark Tel: About Citrix: Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and most trusted name in on-demand access. More than 180,000 organisations around the world rely on Citrix to provide the best possible access experience to any application for any user. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and individuals. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Citrix annual revenues in 2005 were $909 million. Learn more at Citrix Systems, Inc. All rights reserved. Citrix, ICA, Citrix Presentation Server, Citrix EdgeSight, EdgeSight for Endpoints and EdgeSight for Presentation Server are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and other countries. Microsoft, Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other trademarks and registered trademarks are property of their respective owners. EM-UK /06 ASIA/PACIFIC HEADQUARTERS Citrix Systems Hong Kong Ltd. Suite 3201, 32nd Floor One International Finance Centre 1 Harbour View Street Central, Hong Kong Tel: Citrix Online Division 5385 Hollister Avenue Santa Barbara, CA Tel: +1 (805)