TechTalk: Implementing Citrix Receiver from Windows to iphone. Stacy Scott Architect, Worldwide Technical Readiness

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1 TechTalk: Implementing Citrix Receiver from Windows to iphone Stacy Scott Architect, Worldwide Technical Readiness

2 Citrix Receiver Citrix Receiver Overview Citrix Receiver for iphone Citrix Receiver for Windows 2

3 Citrix Receiver Citrix Receiver Overview Citrix Receiver for iphone Citrix Receiver for Windows 3

4 What is Citrix Receiver? Citrix Receiver is a single, auto-updating client that enables easy, secure access to applications from Windows PCs, Macs, Windows Mobile, Symbian and the Apple iphone 4

5 Citrix Receiver Citrix Receiver Overview Citrix Receiver for iphone Citrix Receiver for Windows 5

Citrix Receiver for iphone Product overview Citrix

applications and documents, hosted in the the data

download in the iphone App Store or in itunes

6 Citrix Receiver for iphone Product overview Citrix Receiver provides a secure method to work with applications and documents, hosted in the the data center, using an iphone or ipod touch device Free download in the iphone App Store or in itunes Currently it ranks in the top 10 Free Business Apps category in the App Store 6

6 XenApp Services site created and configured XenApp XenApp 5 or

7 Citrix Receiver for iphone Requirements Apple iphone or ipod touch IIS web server with Web Interface 4.6 XenApp Services site created and configured XenApp XenApp 5 or Presentation Server 4.5 Configuration Profile on the iphone or ipod touch with web server root certificate 7

Citrix Receiver for iphone Features Supports multiple authentication methods

Access Gateway Standard edition Citrix Secure Gateway DocFinder Built for

to find and open files located in the data center Within Doc Finder users

8 Citrix Receiver for iphone Features Supports multiple authentication methods Domain authentication RSA SecureID SSL support via VPN connectivity Citrix Access Gateway Standard edition Citrix Secure Gateway DocFinder Built for mobile devices but installed and configured on XenApp servers Allows users to find and open files located in the data center Within Doc Finder users locate the file they need, select it and the required application opens automatically 8

9 9

10 Additional Information Getting Started with Citrix Receiver for the iphone article number CTX Built-in Doc Finder User Guide 10

11 Citrix Receiver Citrix Receiver Overview Citrix Receiver for iphone Citrix Receiver for Windows 11

12 Challenges Addressed with Citrix Receiver for Windows How do I deploy Citrix plug-ins with the least administrative effort possible? How do I reduce end-user interaction? Reduced interaction leads to reduced end-user confusion 12

13 What is Citrix Receiver for Windows? Manages installation and updates of Citrix plug-ins on Windows devices Windows XP and Windows Server 2003 Windows Vista and Windows Server 2008 Support 32-bit and 64-bit OS Supported Citrix plug-ins Online app plug-in (Formerly PNAgent) Offline app plug-in 5.2 (Formerly Streaming Client) Secure access plug-in enterprise (Formerly Access Gateway Enterprise Edition plug-in) Communications plug-in (Formerly EasyCall plug-in ) Note: These particular plug-in versions should only be used when the Receiver is being deployed 13

End User Experience Provides an intuitive, hands off, unified client experience by masking the individual plug-in interface from the user Reduces systray sprawl by housing plug-in configuration in a

14 End User Experience Provides an intuitive, hands off, unified client experience by masking the individual plug-in interface from the user Reduces systray sprawl by housing plug-in configuration in a single interface Outside the LAN, the Receiver can automatically connect to Access Gateway Enterprise Edition VPN before launching published applications Applications are housed along side installed applications in the user Start Menu instead of systray 14

Citrix Receiver for Windows Three Components Citrix Receiver software

with the Merchandising Server for updates Citrix Receiver

stores plug-in updates Citrix Receiver Administrator Console

15 Citrix Receiver for Windows Three Components Citrix Receiver software installed on end-user desktop that houses plug-ins and communicates with the Merchandising Server for updates Citrix Receiver Merchandising Server Linux-based XenServer Virtual Machine that stores plug-in updates Citrix Receiver Administrator Console Web-based console used to administer the Merchandising Server and configure plug-in deliveries 15

16 Citrix Receiver Merchandising Server User Citrix Receiver Merchandising Server plug-in notifications Receiver Admin Console Installers and MetaData 16

17 Citrix Receiver Merchandising Server Ships as a pre-installed XenServer 5.x virtual machine downloaded from citrix.com Subscription Advantage eligibility required Citrix Receiver Merchandising Server Must be imported into a XenServer Other virtualization platforms are not supported at this time Server configuration is done using a web-based admin console Requires integration with Active Directory using LDAP Active Directory integration is configured as part of the initial setup Only an Active Directory database is supported at this time Receiver 17

18 Citrix Receiver Merchandising Server Internals Delivered as a.bz2 zip file downloaded from Citrix.com Can be extracted on a Windows machine with WinRAR Can be downloaded and extracted directly on the XenServer Linux-based operating system Only configuration done on the console is assigning network information Once uploaded, plug-in installer and metadata files are stored on the Merchandising Server PostgreSQL database Merchandising Server configuration info User account information after server synchs with Active Directory Tomcat web server Administrator Console web site < User download web site < 18

Merchandising Server Design Considerations 2 virtual CPUs and 4GB memory allocation recommended Basic Linux experience is only required to assign networking information: IP, Netmask, DNS, etc.

19 Merchandising Server Design Considerations 2 virtual CPUs and 4GB memory allocation recommended Basic Linux experience is only required to assign networking information: IP, Netmask, DNS, etc. Requires Internet access to communicate with citrix.com for plug-in notification and download Scalability Serve up to 10,000 client devices 30,000 plug-in installations per hour 200 client devices simultaneously requesting plug-in updates 19

20 Merchandising Server Design Considerations Can be located behind a firewall or in a DMZ but appropriate ports need to be open Port 389 or 636 for LDAP communication to Active Directory for user account information Port 80 or 443 for HTTP/S communication Not supported to have a proxy that requires authentication between the Receiver and Merchandising server Requires a static IP address; it cannot use DHCP Server does not have a default name Requires a DNS host record 20

21 Deployment Scenarios Integrated mode Merchandising Server is used to deploy Citrix Receiver and plug-ins Download the Merchandising Server and schedule delivery Preferred method Standalone mode Citrix Receiver is deployed without the Merchandising Server Citrix Receiver software and each individual plug-in is manually downloaded from citrix.com and either deployed using company electronic software delivery mechanism or end-user can download each to their device 21

22 Deployment Scenarios Integrated Mode Plug-ins are housed in the Receiver interface Plug-ins are updated automatically User plug-in intervention is reduced Plug-ins are deployed preconfigured Merchandising server requires direct access to the Internet XenServer required to host the Virtual Appliance Standalone Mode Plug-in are housed in the Receiver interface Plug-ins are not automatically updated User requires a level of knowledge to install plug-ins 22

23 Citrix Receiver Administrator Console

Citrix Receiver Administrator Console Web-based console: http://merchandisingserver/appliance Requires Firefox 2.

24 Citrix Receiver Administrator Console Web-based console: Requires Firefox 2.x or Internet Explorer 7 Admin console is used to Download and upload plug-in installers Schedule plug-in delivery View delivery status logs Use "root" account for initial login and configuration Active Directory configuration Console permission setup 24

25 Merchandising Server Setup Task Active Directory integration Bind DN: Account that has rights to communicate with AD Format: cn= Format: Base DN: OU with user accounts Assign domain user(s) rights to Admin Console Auditor or Administrator rights Note: Cannot assign groups only users 25

com Plug-ins are only advertised and not automatically downloaded From a Windows machine, manually

26 Citrix Receiver Administrator Console Plug-in installers "Get New" page shows available plug-in updates Page is populated because of the Merchandising Server s communication with citrix.com Plug-ins are only advertised and not automatically downloaded From a Windows machine, manually download both installer and metadata file Upload both installer and metadata file to Merchandising Server 26

27 Citrix Receiver Administrator Console Schedule a delivery 27

28 Citrix Receiver Delivery Gotchas Plug-in recipients can only be domain users or groups; cannot specify machine name with this release Only one production and one pilot delivery can be scheduled at a time; there is no option to configure multiple deliveries currently If the same user is configured to receive a pilot and a production delivery, pilot deliveries take precedence Plug-in updates can only be delivered when the user is on the LAN or connects to LAN using a VPN 28

29 Citrix Receiver Client Software

Deployment Consideration Software requirements for the Receiver Operating system including some international versions Windows XP 32-bit and x64 Windows

30 Deployment Consideration Software requirements for the Receiver Operating system including some international versions Windows XP 32-bit and x64 Windows Vista 32-bit and x64 Windows Server bit and x64 Windows Server bit and x64 Windows 7 support planned Language English only User Download page 30

31 Deployment Consideration.NET Framework 2.0 or higher is required on the client device If not installed, setup will not proceed 31

32 Receiver Client Software Admin permission required for the Receiver installation Users do not require admin permissions to update plug-ins Minimized reboots Plug-in specific installation and updates are hidden 32

33 Receiver Delivery via Self-service Delivery 33

34 Receiver Delivered via Electronic Software Delivery ESD method necessary if user does not have local admin rights to the client machine Delivery with GPO, SMS, etc After delivery, Receiver needs to authenticate to the Merchandising server for plug-in updates Right click Receiver and Select Check for Updates 34

in Receiver Admin console and Receiver Control panel on

35 Delivery Logs Records plug-in installation success or failure Generated after each user delivery Accessible in Receiver Admin console and Receiver Control panel on end user device Stored in XML format on end-user machine 35

36 Download Page Gotchas The URL to the download page is case sensitive: If a delivery has not been assigned to a user, they can visit the download page to get the Receiver but plug-ins will not be delivered When using Internet Explorer an ActiveX plug-in needs to be installed for the Receiver download to proceed without user interaction With Firefox there will be no ActiveX plug-in; user will be prompted to "Save" the CitrixReceiver.msi file 36

Receiver Deployment Consideration In standalone deployments without Merchandising Server, Receiver will automatically integrate plug-ins into its interface Published apps will only appear in Start

37 Receiver Deployment Consideration In standalone deployments without Merchandising Server, Receiver will automatically integrate plug-ins into its interface Published apps will only appear in Start Menu and not systray Applications should be configured to appear in the Start menu folders; done in published application properties in the AMC Older plug-in versions will be upgraded Plug-in specific limitations still exist; such as Secure access plug-in enterprise not supported on 64-bit OS 37

Receiver Deployment Consideration Secure Communication with Digital Certificates By default the Receiver communication is not secure HTTP over port 80 A digital certificate can be uploaded to the

38 Receiver Deployment Consideration Secure Communication with Digital Certificates By default the Receiver communication is not secure HTTP over port 80 A digital certificate can be uploaded to the Citrix Receiver Merchandising Server to secure communication HTTPS over port 443 Between Receiver and Merchandising Server Between web browser running Admin Console and web server on the Merchandising Server Digital certificate request and upload is configured in the Receiver Admin Console Self-signed certificate is available on Merchandising Server Must distribute root certificate to client devices 38

39 Troubleshooting

40 Citrix Receiver Architecture Receiver LDAP 389 Active Directory HTTP(s) 80/443 Merchandising Server Installers & MetaData HTTP 80 Receiver HTTP(s) 80/443 HTTP(s) 80/443 Admin Console 40

41 Common Issues Cannot Log in to the Receiver Administrator Console The Get New page in the Receiver Console is blank User accounts are not enumerated in the Admin Console 41

42 Cannot Log in to the Receiver Administrator Console Try logging in with "root" account Verify Active Directory settings Verify that the appropriate user account has Auditor or Administrator rights to the console 42

43 Get New Page in the Receiver Console is Blank "Get New" page is an advertisement of available plug-ins on citrix.com Verify that the Merchandising Server has Internet access and can get to Citrix.com Merchandising Server HTTP 43

User Accounts are Not Enumerated in the Admin Console Merchandising Server downloads user/group list from Active Directory Server using LDAP and stores it in local PostgreSQL database Select Save and

44 User Accounts are Not Enumerated in the Admin Console Merchandising Server downloads user/group list from Active Directory Server using LDAP and stores it in local PostgreSQL database Select Save and Sync for immediate updates When new AD users are created, the Merchandising Server needs to sync with AD to update its local database "Base DN" list the OU where user accounts are located Multiple OUs are not supported Merchandising Server can only point to one AD Server LDAP 389 Active Directory Citrix Receiver Merchandising Server 44

45 Additional Information Citrix Receiver Release notes Citrix Receiver Readme Citrix Receiver Administrator's Guide Citrix Receiver User Guide 45

46 46

Merchandising Server 2.2

Merchandising Server 2.2 2014-12-07 04:31:45 UTC 2014 Citrix Systems, Inc. All rights reserved. Terms of Use Trademarks Privacy Statement Contents Merchandising Server 2.2... 5 About... 6 System Requirements