Managing the Virtual Nightmare For Dynamic Cloud, Virtual and Physical Infrastructures

Transcription

1 Managing the Virtual Nightmare For Dynamic Cloud, Virtual and Physical Infrastructures Presentation by Johnnie Burke-Gaffney & Stuart Kennedy From eg Innovations

2 About eg Innovations

3 About eg Innovations eg Innovations is a leading provider of enterprise-class performance management solutions that provide complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Locations Customers USA, UK, Netherlands, Singapore, India Over 1000 customers worldwide Employees 350 Year Founded 2001 Certifications VMware Ready, Citrix Ready, SAP Certified, Red Hat Certified

4 Customer Successes

5 Are You Experiencing The Nightmare? User Frustration & Low Productivity Rising IT Support Cost & Complexity Rising Infrastructure Cost Delays, cost overruns, missed objectives High cost of downtime Slow applications Poor user experience Manual, complex and lengthy diagnosis Requires many domain experts Throwing hardware at problems Oversized & inefficient environment Delayed deployment & rollout Performance issues & fire fighting Failed projects & initiatives Common Symptoms...

6 Virtualization Performance Assurance

7 The User Experience Challenge Users care about services Bill payment from my internet banking account isn t working. IT operations teams focus on infrastructure silos The DNS servers are responding well to queries. The CRM service is slow! The User / IT Management Disconnect My online flight reservation did not go through. The CPU usage of the Linux servers is ok. This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings!

8 The It s Not Me! Syndrome Hey, this is not working End User LAN Admin Talk to the other guys Not our problem ERP Admin Looks fine Sys admin Not mine either Application Admin Client Admin Everything Is OK Domain admin The server is working OK Server admin Firewall admin VMs are lightly loaded All lights Are green Database Admin No other complaints Virtualization admin We don t see anything wrong IT Service Manager

9 End to End Service - Cause and Effect Suppose the database server is 50% slower than normal USER A FIREWALL problem in one WEB tier SERVER can affect all APP the SERVER other tiers involved in service delivery DB SERVER

10 Virtualization Breaks Management Ground Rules Slow Database Queries Streaming Media App Disk reads Excessive disk reads by the media server slow down Oracle database accesses Virtual infrastructures are hard to manage. Traditional monitoring tools are not designed to handle these dynamic environments.

11 Where Time & Money is Being Spent

12 eg Enterprise Service Manager Network? Database? Business Service Owner Identify & resolve problems preemptively, before users call! eg Enterprise Manager Application? Profile Server? Storage? VMware? The Service Manager is a General Practitioner for your IT infra.

13 Pinpointing the Root-Cause Diagnosis for Virtual Application Slowness: A Real-World Example of How eg Enterprise Helps

14 Real User Transaction Monitoring Response time metrics for the web-based service: ISG_WEB Checkout and TransferBalances transactions have unusually high response times Clicking on any of these transactions displays the service topology diagram for this web-based service

15 End to End Root-Cause Diagnosis Know which tier of a business service is impacted The dependency arrows and color coding make it clear that a problem with the MS SQL Server is impacting the web server.

16 Virtualization-Aware Root-Cause Diagnosis Know where the root-cause of a problem lies: The SQL Server VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the SQL Server VM. Clicking on this icon brings up the layer model for the ESX server.

17 Best Practice Virtualization Monitoring Know which layer is impacted Network? System? Application? Something is wrong with CPU usage of the ESX console. The problem is at the OS layer. Clicking on the diagnosis button lets us find out why. The ESX console is taking up close to 50% of the server s physical CPU, which is very unusual!

18 Virtualization-Aware Root-Cause Diagnosis List of the top 10 CPU processes running on the vsphere/esx service console A Samba backup job is using almost 95% of the ESX console s virtual CPU! This is the root-cause of the web response time issues!

19 eg Patented Root-Cause Diagnosis Without root-cause diagnosis, you have no idea where the problem lies All the problems appear to be equally important. With root-cause diagnosis, you have a clear idea of what to do to resolve the problem. The root-cause of the problem The effects of the problem Simply clicking on this diagnosis button shows the root-cause of the problem: the Samba issue shown in the previous slide

20 The ROI of Performance Assurance Boost User Satisfaction & Productivity Reduce IT Support Cost & Complexity Reduce Infrastructure Cost & Avoid Cost Overruns Deliver on Time, on Budget, on Target Reduce downtime Increase application availability Boost user experience Simplify, automate & accelerate diagnosis & troubleshooting Optimize staffing levels & reduce OPEX Increase hardware utilization Leverage investment in software Right-size & optimize environment Accelerate deployments & rollout Reduce risk, deliver successful projects & peace of mind Common Results...

21 eg Enterprise

22 eg s Key Technologies

23 The eg Universal Agent A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs A single agent for monitoring any application A single price to manage multiple applications on the same server Auto-upgradeable Agentless monitoring option 100% web-based HTTP/HTTPS

24 Monitoring Every Layer/Every Tier Component Type Web Servers Web Application Servers Enterprise Applications Database Servers Terminal Servers Network Devices Microsoft Applications Firewalls Servers Messaging Servers Others Operating Systems Virtualization Platforms VDI Connection Brokers Applications Monitored by the eg Suite Apache, iplanet/sunone, Microsoft IIS, IBM HTTP Server, Oracle Http WebLogic, ColdFusion, ATG, iplanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Microsoft Terminal Server, Citrix XenApp Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server, MS Proxy server, MS File server, ISA Proxy server Check Point Firewall 1, Cisco PIX, Juniper Netscreen Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail MSMQ, IBM MQ, FioranoMQ server FTP, MTS, Event Logs, Tuxedo domain servers, Printers, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP.NET server, Windows NT, 2000, 2003, 2008, 2012, 7, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 VMware vsphere, Citrix Xen Server, Solaris Zones/LDOMs, Microsoft Virtual Server Citrix XenDesktop, VMware View, Leostream CB

25 Resources of the Physical Machine Resources of the Physical Machine The eg Virtualization Monitor 100% 0 VM4 32% VM3 20% VM2 25% VM1 15% The Outside view shows the portion of physical resources used by each VM (CPU, disk, memory) Provided by the virtualization hypervisor Useful for capacity planning and identifying certain VM issues Does NOT show why a VM is consuming resources 100% 40% VM4 20% 32% 12% VM3 25% 60% 20% VM2 % % % 30% 25% VM1 60% 10% 15% 0 Apps inside a VM The Inside view shows the portion of resources allocated to a VM that are used by each application and each user of the VM Provided by the guest OS (for Windows: WMI) Useful for user load balancing, identifying guest OS issues, misbehaving applications, and unauthorized user activities Does show why a VM is consuming resources, accelerates fix

26 Extending eg For Monitoring Custom Applications

27 Auto-Baselining of Metrics Most operators have too much data. They need information. Automatic time-varying baselines make configuration simple, and monitoring PROACTIVE

28 Integrating Performance & Config Management Track configuration changes Correlate performance with configuration changes PERFORMANCE ALERTS CONFIGURATION CHANGE Benefit: Saves endless hours of troubleshooting

29 With eg TODAY eg Value Proposition 80% of time spent in isolating the problem Mean time to Repair (MTTR) is very high eg Enterprise Large amount of time saved Proactively Proactively detect detect and correct and correct problems problems before before users notice users notice Increase Increase revenues revenues by reducing by reducing mean time mean to time repair to repair Efficient Efficient use of operations use of operations staff staff

30 ROI Example Reduce Downtime per Occurrence by 90% Reduce Outage Frequency & Cost by 91% (annual) Reduce IT Support Cost by 15% (annual) Improve User Density on HW by 20% Accelerate Time to Deployment by 20% Without eg Innovations 180 minutes x 5,000 = 900, outages x 900,000 = 18,000, FTE x 80,000 = 1,600, users / server e.g. 500 servers 100 Hours (1,000 desktops) 20 minutes x 5,000 = 100, outages x 100,000 = 1,600, FTE x 80,000 = 1,360, users / server e.g. 300 servers 80 Hours (1,000 desktops) Overall Impact ~ 90% savings per outage ( 800,000) 91% + savings per year ( 16,400,000) 15% savings per year ( 240,000) 20% HW server savings 20% faster Boost User Experience More productive

31 eg Performance Assurance Benefits Deliver great user experience Achieve great ROI Enhance service uptime Accelerate adoption rates

32 ROI How? Product Features Reduce Downtime per Occurrence by 90% Reduce Outage Frequency & Cost by 91% (annual) Reduce IT Support Cost by 15% (annual) Improve User Density on HW by 20% Accelerate Time to Deployment by 20% Earlier alerting Faster diagnosis due to better visibility and auto-correlation Pre-emptive alerts before users are impacted Rapid diagnosis and fix Fewer calls to helpdesk Fewer incidents to troubleshoot Easier to troubleshoot / fewer domain experts Deeper visibility into resource utilization and user impact (both over-capacity and bottlenecks) Add more users to existing infrastructure Identify bottlenecks early Avoid performance issues Deliver on time, on budget Proactively monitor user experience Boost eg User Innovations, Experience Inc Proactive alerting & diagnosis Get more productive users Broad and deep cross-domain visibility Auto-correlation & rapid, precise diagnosis from user to root cause Intelligent baselining Pre-emptive alerts Actionable diagnostic intelligence dashboards Actionable alerts & auto-diagnosis dashboards & reports Capacity and trending reports Actionable alerts & auto-diagnosis dashboards & reports Capacity and trending reports Pre-emptive alerts Auto-correlation & diagnosis from user to root cause

33 What is Causing the Pain? User Frustration & Low Productivity Rising IT Support Cost Virtualization Performance Challenges Rising Infrastructure Cost Delays, Cost Overruns & Missed Objectives

34 For More Information: