HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15- bk199 and 15-bk000 through 15-bk099)

Transcription

1 HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15- bk199 and 15-bk000 through 15-bk099) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

2 Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See for details. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2016 First Edition: May 2016 Document Part Number:

3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii

4 iv Safety warning notice

5 Table of contents 1 Product description External component identification... 5 Locating hardware... 5 Locating software... 5 Display... 6 Keys... 7 Lights... 8 TouchPad... 9 Left side Right side Bottom Illustrated parts catalog Locating the model number, product number, serial number, and warranty information Computer major components Display components Miscellaneous parts Removal and replacement procedures preliminary requirements Tools required Service considerations Plastic parts Cables and connectors Drive handling Grounding guidelines Electrostatic discharge damage Packaging and transporting guidelines Workstation guidelines Equipment guidelines Removal and replacement procedures Component replacement procedures Keyboard/top cover Battery Speakers v

6 Hard drive RTC battery WLAN module Connector board System board Fan/heat sink assembly Memory module Display assembly Power button board Power connector cable Using Setup Utility (BIOS) Starting Setup Utility (BIOS) Updating Setup Utility (BIOS) Determining the BIOS version Downloading a BIOS update Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device Specifications Computer specifications Backing up, restoring, and recovering Creating recovery media and backups Creating HP Recovery media (select products only) Using Windows tools Restore and recovery Recovering using HP Recovery Manager What you need to know before you get started Using the HP Recovery partition (select products only) Using HP Recovery media to recover Changing the computer boot order Removing the HP Recovery partition (select products only) Power cord set requirements Requirements for all countries Requirements for specific countries and regions Recycling vi

7 Index vii

8 viii

9 1 Product description Category Description HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199) HP Pavilion x360 Convertible PC (model numbers 15-bk000 through 15-bk099) Product Name HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199) HP Pavilion x360 Convertible PC (model numbers 15-bk000 through 15-bk099) Processors Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz front-side bus (FSB), 3.0-MB L3 cache, dual core, 15-W) Intel Core i3-7100u GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W) Intel Core i7-6500u GHz (SC turbo up to GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W) Intel Core i5-6200u GHz (SC turbo up to GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W) Intel Core i3-6100u GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W) Intel Pentium 4405U 2.10-GHz processor (1600- MHz FSB, 2.0-MB L3 cache, dual core, 15-W) Chipset Intel integrated soldered-onchip (SOC) Graphics Internal graphics: Intel HD Graphics 620 on computer models equipped with an Intel Core i5-7200u or Intel Core i3-7100u processor Intel HD Graphics 520 on computer models equipped with an Intel Core i7-6500u, Intel Core 1

10 Category Description HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199) HP Pavilion x360 Convertible PC (model numbers 15-bk000 through 15-bk099) Graphics (continued) i5-6200u, Intel Core i3-6100u, or Intel Pentium processor Support for HD decode, DX12, and high-definition multimedia interface (HDMI) v1.4 Panel 15.6-in, full-high-definition (FHD), AntiGlare (AG; ), white lightemitting diode (WLED), UWVA, embedded DisplayPort (edp), slim-flat (3.2-mm), TouchScreen display with flush glass, multitouch enabled, 220 nits, 16:9 ultra wide aspect ratio; 15.6-in, high-definition (HD), BrightView (BV; ), WLED, SVA, edp, slim-flat (3.2- mm), TouchScreen display with flush glass, multitouch enabled, 220 nits, 16:9 ultra wide aspect ratio; Support for active stylus Memory module Two SODIMM slots, nonaccessible/non-upgradeable Support for DDR3L-1600 dual channel Support for up to 8-GB maximum system memory in the following configurations: 8192-MB: (8192-MB 1) 6144-MB: (4096-MB MB) 4096-MB: (4096-MB 1) Hard drive Hard drives: Support for all 7.2- and 7.0-mm, SATA, 2.5-in hard drives Support for Accelerometer hard drive protection Support for the following hard drives: 1-TB, 5400-rpm, SATA, 7.2- mm hard drive 500-GB, 5400-rpm, SATA, 7.0-mm hard drive Support for a 500-GB, rpm, SATA, 8-GB hybrid, 7.0-mm, solid-state hard drive 2 Chapter 1 Product description

11 Category Description HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199) HP Pavilion x360 Convertible PC (model numbers 15-bk000 through 15-bk099) Optical drive Support for HP USB external DVD ±RW DL SuperMulti Drive Audio and video HP TrueVision HD webcam with indicator light, 720p by 30 frames per second, f2.0 Bang & Olufsen audio Dual speakers HD Audio (Conexant CX7700) Integrated dual-array microphones with appropriate beam-forming, echocancellation, and noise suppression software Support for HP Noise Cancellation Ethernet Integrated 10/100/1000 network interface controller (NIC) Sensors Accelerometer (2, including one for hard drive protection) E-compass Gyroscope Sensor hub Wireless Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas Support for the following WLAN modules: Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vpro) Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adapter Compatible with MiraCastcertified devices Support for Intel WiDi External media cards Micro-Secure Digital (SD) media reader slot Ports Audio-in (mono microphone)/audio-out 3

12 Category Description HP Pavilion x360 Convertible PC (model numbers 15-bk100 through 15-bk199) HP Pavilion x360 Convertible PC (model numbers 15-bk000 through 15-bk099) Ports (continued) (stereo headphone) combination AC Smart Pin adapter plug HDMI v1.4 supporting up to Hz RJ-45/Ethernet USB 3.0 (2) USB 2.0 Keyboard/pointing devices Full-size, backlit, island-style keyboard with numeric keypad TouchPad requirements: ClickPad with image sensor Multitouch gestures enabled Support for Windows modern trackpad gestures Taps enabled as default Power requirements Support for the following AC adapters: 65-W HP Smart AC adapter (non-pfc, S-3P, 4.5-mm) 45-W HP Smart AC adapter (non-pfc, RC, 4.5-mm) 65-W HP Smart AC adapter (non-pfc, EM, 4.5-mm) Support for a C5, 1.00-meter (3.28-feet) power cord varying by country/region Support for a 3-cell, 48-WHr, 4.2-AHr, Li-ion battery Security Support for Trusted Platform Module (TPM) 2.0 and security cable lock Operating system Preinstalled: Windows 10 For developed market (ML): Windows 10 Home ML and Windows 10 Home High End ML For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home High End EM/SL/China Serviceability End user replaceable part: AC adapter 4 Chapter 1 Product description

13 2 External component identification Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: Select the Start button, and then select All apps. or Right-click the Start button, and then select Programs and Features. Locating hardware 5

14 Display Item Component Description (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) Webcam Allows you to video chat, record video, and record still photographs. Some products also provide HD or 3D capability, apps for gaming, or facial recognition software for Windows Hello. To use the webcam: Type camera in the taskbar search box, and then select Camera. (4) WLAN antennas* Send and receive wireless signals to communicate with WLANs. *The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. 6 Chapter 2 External component identification

15 Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on. (5) num lock key (select products only) Alternates between the navigational and numeric functions on the integrated numeric keypad. (6) Integrated numeric keypad (select products only) When num lock is on, the keypad can be used like an external numeric keypad. Keys 7

16 Lights Item Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light Amber: Computer sound is off. Off: Computer sound is on. 8 Chapter 2 External component identification

17 TouchPad Item Component Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse. TouchPad 9

18 Left side Item Component Description (1) Power button When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select Power and sleep settings. or Right-click the Start button, and then select Power Options. (2) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (5) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold the card label-side up, with connectors facing the computer. 10 Chapter 2 External component identification

19 Item Component Description 2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card: Press in on the card, and then remove it from the memory card reader. (6) Volume button Control speaker volume on the computer. Notebook and interactive stand mode: To increase the volume, press the edge closest to the hinge. To decrease the volume, press the edge closest to the TouchPad. Tablet and entertainment stand mode: To increase the volume, press the edge closest to the TouchPad. To decrease the volume, press the edge closest to the hinge. (7) Drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left side 11

20 Right side Item Component Description (1) Audio-out (headphone)/audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. (2) Windows Button Opens the Start menu. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Pressing the Windows button again will close the Start menu. (3) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. (4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. (5) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed HDMI device. (6) RJ-45 (network) jack/status lights Connects a network cable. White: The network is connected. Amber: Activity is occurring on the network. (7) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. 12 Chapter 2 External component identification

21 Item Component Description (7) AC adapter and battery light (continued) Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging. (8) Power connector Connects an AC adapter. Bottom Item Component Description (1) Vent Enable airflow to cool internal components. (2) Speakers (2) Produce sound. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 13

22 3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to select your country or region, and then follow the on-screen instructions. Locating the model number, product number, serial number, and warranty information The model number (1), product number (2), serial number (3), and warranty information (4) and are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support. Item Description Function (1) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. (3) Product number/part number (p/n) This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. 14 Chapter 3 Illustrated parts catalog

23 Item Description Function (3) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (4) Warranty period This number describes the duration of the warranty period for the computer. Locating the model number, product number, serial number, and warranty information 15

24 Computer major components 16 Chapter 3 Illustrated parts catalog

25 Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 21. (2) Keyboard/top cover with backlight (includes backlight cable, keyboard cable, TouchPad, and TouchPad cable): In cardinal red finish for use in the United States In natural silver finish for use in the United States In sport purple finish for use in the United States Keyboard/top cover in cardinal red finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in Belgium A41 For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL DH1 For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia F81 For use in Spain For use in Switzerland BG1 For use in Turkey For use in the United Kingdom For use in the United States Keyboard/top cover in natural silver finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in Belgium A41 For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL DH1 For use in France Computer major components 17

26 Item Component Spare part number For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia F81 For use in Spain For use in Switzerland BG1 For use in Turkey For use in the United Kingdom For use in the United States Keyboard/top cover in sport purple finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in Belgium A41 For use in Bulgaria For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL DH1 For use in France For use in Germany For use in Greece For use in Hungary For use in Israel BB1 For use in Italy For use in the Netherlands B31 For use in Portugal For use in Romania For use in Russia For use in Saudi Arabia For use in Slovenia F81 For use in Spain Chapter 3 Illustrated parts catalog

27 Item Component Spare part number For use in Switzerland BG1 For use in Turkey For use in the United Kingdom For use in the United States (3) Power button board (includes cable and double-sided adhesive) (4) Power connector cable (5) Connector board (includes cable, memory card reader, USB port, and doublesided adhesive) (6) Hard drive: NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are included in the Hard Drive Kit, spare part number TB, 5400-rpm, SATA, 7.2-mm hard drive GB, 5400-rpm, SATA, 7.0-mm hard drive GB, 5400-rpm, SATA, 8-GB hybrid, 7.0-mm, solid-state hard drive (7) WLAN module: Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adaptor (nonvpro) (for use only on computer models with model numbers 15-bk100 through 15-bk199) Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adapter (for use on all computer models) (8) System board (includes processor and replacement thermal material): For use only on computer models with model numbers 15-bk100 through 15-bk199: Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non- Windows operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non-windows operating system For use only on computer models with model numbers 15-bk000 through 15-bk099: Equipped with an Intel Core i7-6500u 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600- MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with 2048-MB of dedicated video memory, and the Windows 10 Professional operating system Equipped with an Intel Core i7-6500u 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600- MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with 2048-MB of dedicated video memory, and a non-windows operating system Computer major components 19

28 Item Component Spare part number Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with 2048-MB of dedicated video memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with 2048-MB of dedicated video memory, and a non-windows operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600- MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and a non-windows operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and a non-windows operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and a non-windows operating system (9) Memory modules (2; PC3L, 12800, 1600): 8-GB GB GB (10) Memory module shield (The memory module shield is not available as a replacement spare part component) Fan/heat sink assembly (includes replacement thermal material): (11) For use only on computer models equipped with a graphics subsystem with UMA video memory (12) For use only on computer models equipped with a graphics subsystem with discrete video memory (13) 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable) (14) RTC battery (includes cable and double-sided adhesive) (15) Speakers (includes cables and four isolators) (16) Base enclosure (includes front rubber feet, retention magnets, shielding, and vents) In cardinal red finish In natural silver finish In sport purple finish Chapter 3 Illustrated parts catalog

29 Item Component Spare part number Rubber Kit (not illustrated, includes base enclosure rubber feet, screw cover strips, and screw cover plugs) In cardinal red finish In natural silver finish In sport purple finish Display components Item Component Spare part number (1) Display panel assembly (includes bezel, panel, and TouchScreen board): 15.6-in, FHD, WLED, AntiGlare ( ), slim-flat (3.2-mm), UWVA, edp in, HD, WLED, BrightView ( ), slim-flat (3.2-mm), SVA, edp (2) Webcam/microphone module (includes double-sided adhesive) (3) Webcam/microphone module cable (includes G-sensor board cable and double-sided adhesive): For use only on computer models with model numbers 15-bk100 through 15-bk For use only on computer models with model numbers 15-bk000 through 15-bk Display components 21

30 Item Component Spare part number (4) Display hinges (2) Display hinge covers (2; not illustrated) (5) Display panel cable (includes TouchScreen board cable, adhesive support strip, and double-sided adhesive): For use only on computer models with model numbers 15-bk100 through 15-bk For use only on computer models with model numbers 15-bk000 through 15-bk (6) Antenna Kit (includes auxiliary antenna cables and transceivers and main antenna cables and transceivers) (7) G-sensor board (includes double-sided adhesive) (8) Back cover: In cardinal red finish In natural silver finish In sport purple finish Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-pfc, S-3P, 4.5-mm) for use on all computer models W HP Smart AC adapter (non-pfc, EM, 4.5-mm) for use only on computer models with model numbers 15-bk100 through 15-bk W HP Smart AC adapter (non-pfc, RC, 4.5-mm, slim) for use on all computer models HP 15.6-in black and red chroma sleeve HP HDMI-to-VGA adapter HP USB external DVD±RW DL SuperMulti Drive Power cord (C5, 1.00-m): For use in Denmark on all computer models For use in Europe on all computer models For use in India only on computer models with model numbers 15-bk100 through 15-bk For use in Israel on all computer models For use in North America on all computer models For use in Switzerland on all computer models For use in the United Kingdom and Singapore on all computer models Power cord (Option-917, 3-cord, 1.00-m, ROHS) Screw Kit Chapter 3 Illustrated parts catalog

31 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Case utility tool or similar plastic, flat-edged tool Flat-bladed screwdriver Magnetic screwdriver Phillips P00, P0, and P1 screwdrivers Torx T4 screwdriver Service considerations Plastic parts The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Tools required 23

32 Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE. 24 Chapter 4 Removal and replacement procedures preliminary requirements

33 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V Grounding guidelines 25

34 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screwdrivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. 26 Chapter 4 Removal and replacement procedures preliminary requirements

35 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Use Voltage protection level Antistatic plastics Bags 1,500 V Carbon-loaded plastic Floor mats 7,500 V Metallized laminate Floor mats 5,000 V Grounding guidelines 27

36 5 Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. See Locating the model number, product number, serial number, and warranty information on page 14 for details. This chapter provides removal and replacement procedures. There are as many as 54 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Keyboard/top cover For use in country Spare part number For use in country Spare part number Keyboard/top cover with backlight (includes backlight cable, keyboard cable, TouchPad, and TouchPad cable): In natural silver finish for use in the United States In cardinal red finish for use in the United States In sport purple finish for use in the United States Keyboard/top cover in cardinal red finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in the Netherlands B31 For use in Belgium A41 For use in Portugal For use in Bulgaria For use in Romania For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia F81 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Turkey For use in Israel BB1 For use in the United Kingdom For use in Italy For use in the United States Keyboard/top cover in natural silver finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in the Netherlands B31 For use in Belgium A41 For use in Portugal For use in Bulgaria For use in Romania Chapter 5 Removal and replacement procedures

37 For use in country Spare part number For use in country Spare part number For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia F81 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Turkey For use in Israel BB1 For use in the United Kingdom For use in Italy For use in the United States Keyboard/top cover in natural silver finish (includes keyboard cable, TouchPad, and TouchPad cable): For use in the Netherlands B31 For use in Belgium A41 For use in Portugal For use in Bulgaria For use in Romania For use in the Czech Republic and Slovakia For use in Denmark, Finland, and Norway FL1 For use in Russia DH1 For use in Saudi Arabia For use in France For use in Slovenia F81 For use in Germany For use in Spain For use in Greece For use in Switzerland BG1 For use in Hungary For use in Turkey For use in Israel BB1 For use in the United Kingdom For use in Italy For use in the United States Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the keyboard/top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Remove the four computer feet (1). 4. Remove the two screw cover strips (2). Component replacement procedures 29

38 5. Remove the two screw cover plugs (3). The computer feet, screw cover strips, and screw cover plugs are included in the Rubber Kits, using the following spare part numbers: In cardinal red finish In natural silver finish in sport purple finish 6. Remove the twelve Phillips M screws that secure the keyboard/top cover to the computer. 7. Turn the computer right side up with the front toward you. 8. Open the computer. 30 Chapter 5 Removal and replacement procedures

39 9. Insert a case utility tool (1) or similar plastic, flat-edged tool between the keyboard/top cover and the computer near the display hinge area. 10. Release the keyboard/top cover (2) by lifting the rear edge up and forward. CAUTION: Before lifting the front edge of the keyboard/top cover and detaching it from the base enclosure, be aware that the backlight cable, keyboard cable, and TouchPad cable are still connected to the system board. The keyboard/top cover should only be moved as far as these cables allow. Failure to follow this caution can result in damage to these cables and their main components. 11. Remove the keyboard/top cover (3) by lifting the front edge as far as the backlight cable, keyboard cable, and TouchPad cable allow. 12. Lift the front edge of the keyboard/top cover (1) until the backlight cable, keyboard cable, and TouchPad cable are accessible. 13. Release the zero insertion force (ZIF) connector (2) to which the TouchPad cable is connected, and then disconnect the TouchPad cable from the system board. 14. Release the ZIF connector (3) to which the keyboard cable is connected, and then disconnect the keyboard cable from the system board. Component replacement procedures 31

40 15. Release the ZIF connector (4) to which the backlight cable is connected, and then disconnect the backlight cable from the system board. 16. Remove the keyboard/top cover. Reverse this procedure to install the keyboard/top cover. 32 Chapter 5 Removal and replacement procedures

41 Battery Description Spare part number 3-cell, 48-WHr, 4.2-AHr, Li-ion battery (includes cable) Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 28). Remove the battery: 1. Disconnect the battery cable (1) from the system board. 2. Remove the four Phillips M screws (2) that secure the battery to the base enclosure. 3. Detach the card reader board cable (3) from the battery. (The card reader board cable is attached to the battery with double-sided adhesive.) 4. Use a case utility tool (4) or similar plastic, flat-edged tool to lift the right side of the battery until it rests at an angle. 5. Remove the battery (5) by sliding it up and to the right at an angle. Reverse this procedure to install the battery. Component replacement procedures 33

42 Speakers Description Spare part number Speakers (includes cables and four isolators) Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). Remove the speakers: 1. Disconnect the speaker cable (1) from the system board. 2. Release the speaker cables from the routing clips (2) and channel built into the base enclosure. 3. Remove the four Phillips PM shoulder screws (3) that secure the speakers to the base enclosure. 4. Remove the speakers (4). NOTE: When removing the speakers, make note of the location of the four rubber isolators (5). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers. 34 Chapter 5 Removal and replacement procedures

43 Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. The hard drive bracket and cable are included in the Hard Drive Kit, spare part number Description Spare part number 1-TB, 5400-rpm, SATA, 7.2-mm hard drive GB, 5400-rpm, SATA, 7.0-mm hard drive GB, 5400-rpm, SATA, 8-GB hybrid, 7.0-mm, solid-state hard drive Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). Remove the hard drive: 1. Release the ZIF connector (1) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board. 2. Use the tab (2) to lift the front edge of the hard drive (3) until it rests at an angle. 3. Remove the hard drive (4) by sliding it up and forward at an angle. 4. If it is necessary to replace the hard drive bracket, separate the left and right sides of the bracket (1) from the hard drive, and then remove the hard drive bracket (2). Component replacement procedures 35

44 5. If it is necessary to replace the hard drive cable, detach the cable (3) from the front end of the hard drive. RTC battery Reverse this procedure to reassemble and install the hard drive. Description Spare part number RTC battery (includes cable and double-sided adhesive) Before removing the TouchPad cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the keyboard/top cover (see Keyboard/top cover on page 28). 5. Remove the battery (see Battery on page 33). Remove the RTC battery: 1. Disconnect the RTC battery cable (1) from the system board. 36 Chapter 5 Removal and replacement procedures

45 2. Detach the RTC battery (2) from the base enclosure. (The RTC battery cable is secured to the base enclosure with double-sided adhesive.) WLAN module 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. Description Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vpro) (for use only on computer models with model numbers 15-bk100 through 15-bk199) Intel Dual Band Wireless-AC AC 1 1 WiFi + Bluetooth 4.2 Combo Adapter (for use on all computer models) Spare part number CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). Remove the WLAN module: Component replacement procedures 37

46 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal. The WLAN antenna cable labeled 2/AUX connects to the WLAN module Aux terminal. 2. Remove the grounding pad (2) that covers the WLAN retention screw. 3. Remove the Phillips PM screw (3) that secures the WLAN module to the computer. 4. Release the WLAN module (4) by lifting the rear edge of the module until it rests at an angle. 5. Remove the WLAN module (5) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the WLAN module terminal, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 38 Chapter 5 Removal and replacement procedures

47 Connector board Description Spare part number Connector board (includes cable, memory card reader, USB port, and double-sided adhesive) Before removing the connector board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Remove the base enclosure (see Keyboard/top cover on page 28). 6. Disconnect the battery cable from the system board (see Battery on page 33). Remove the connector board: 1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect the connector board cable from the system board. 2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.) 3. Remove the two Phillips PM screws (3) that secure the connector board to the base enclosure. 4. Remove the connector board (4). Reverse this procedure to install the connector board. Component replacement procedures 39

48 System board Description Spare part number For use only on computer models with model numbers 15-bk100 through 15-bk199: Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-7200u 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non-windows operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-7100u 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA, and a non-windows operating system For use only on computer models with model numbers 15-bk000 through 15-bk099: Equipped with an Intel Core i7-6500u 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with MB of dedicated video memory, and the Windows 10 Professional operating system Equipped with an Intel Core i7-6500u 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with MB of dedicated video memory, and a non-windows operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with MB of dedicated video memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an nvidia N16S-GM (GeForce 930M) graphics subsystem with MB of dedicated video memory, and a non-windows operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i5-6200u 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and a non-windows operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Core i3-6100u 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 520 graphics subsystem with UMA memory, and a non-windows operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, dual core, 15-W), an Intel HD Graphics 510 graphics subsystem with UMA memory, and a non-windows operating system Before removing the system board, follow these steps: 40 Chapter 5 Removal and replacement procedures

49 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board. Memory module (see Memory module on page 47) WLAN module (see WLAN module on page 37) Fan/heat sink assembly (see Fan/heat sink assembly on page 44) Remove the system board: 1. Release the ZIF connector (1) to which the display panel cable is connected, and then disconnect the display panel cable from the system board. 2. Detach the display panel cable (2) from the system board. (The display panel cable is attached to the system board with double-sided adhesive.) 3. Release the ZIF connector (3) to which the webcam/microphone module cable is connected, and then disconnect the webcam/microphone module cable from the system board. 4. Detach the grounding tape (4) that secures the webcam/microphone module cable to the system board. 5. Release the ZIF connector (5) to which the power button board cable is connected, and then disconnect the power button board cable from the system board. 6. Detach the power button board cable (6) from the fan. (The power button board cable is attached to the fan with double-sided adhesive.) 7. Release the ZIF connector (7) to which the connector board cable is connected, and then disconnect the connector board cable from the system board. 8. Release the ZIF connector (8) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board. 9. Disconnect the speaker cable (9) from the system board. 10. Disconnect the RTC battery cable (10) from the system board. Component replacement procedures 41

50 11. Disconnect the the power connector cable (11) from the system board. 12. Remove the five Phillips PM screws that secure the system board to the base enclosure. 13. Lift the left side of the system board (1) until it rests at an angle. 42 Chapter 5 Removal and replacement procedures

51 14. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Component replacement procedures 43

52 Fan/heat sink assembly Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete video memory For use only on computer models equipped with a graphics subsystem with UMA video memory Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). 7. Remove the system board (see System board on page 40). Remove the fan/heat sink assembly: 1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model. Computer models equipped with a graphics subsystem with discrete memory require eight screws. Computer models equipped with a graphics subsystem with UMA memory require four screws. 3. Loosen the seven or four Phillips PM captive screws (2) that secure the fan/heat sink assembly to the system board. 44 Chapter 5 Removal and replacement procedures

53 4. Remove the fan/heat sink assembly (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem chip (3) and the heat sink section (4) that services it. The following illustration shows the thermal material locations on a computer model equipped with a graphics subsystem with discrete memory. Component replacement procedures 45

54 NOTE: Thermal material is used on the processor (1) and the heat sink section (2) that services it. The following illustration shows the thermal material locations on a computer model equipped with a graphics subsystem with UMA memory. Reverse this procedure to install the fan/heat sink assembly. 46 Chapter 5 Removal and replacement procedures

55 Memory module Description Spare part number 8-GB (PC3L, 12800, 1600) GB (PC3L, 12800, 1600) GB (PC3L, 12800, 1600) Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). 7. Remove the system board (see System board on page 40). Remove the memory module: 1. Turn the system board upside down with the front toward you. 2. Remove the memory module shield. The memory module shield is not available as a replacement spare part component. 3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures 47

56 4. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Display assembly NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). 7. Remove the system board (see System board on page 40). Remove the display assembly: 1. Remove the five Phillips PM screws (1) and the Phillips PM screw (2) that secure the display assembly to the base enclosure. 48 Chapter 5 Removal and replacement procedures

57 2. Release the display panel cable (1) and the wireless antenna cables (2) from the retention clips built into the base enclosure. 3. Swing the top edge of the display assembly (3) back until the display hinges disengage from the retention pins built into the base enclosure. 4. Slide the display assembly (4) forward and separate it from the base enclosure. 5. If it is necessary to replace the display panel assembly: Component replacement procedures 49

58 a. Use a case utility tool or similar plastic, flat-edged tool to separate the top corners (1) of the display panel assembly from the display back cover. b. Lift the top edge (2) of the display panel assembly up and forward until the display panel assembly completely detaches from the display back cover. CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly. c. Swing the top edge (1) of the display panel assembly up and forward until the display panel assembly rests upside down in front of the display back cover. d. Release the adhesive support strip (2) that secures the display panel cable connector to the TouchScreen board. e. Disconnect the display panel cable (3) from the TouchScreen board. f. Detach the display panel cable (4) from the display panel. (The display panel cable is attached to the display panel with double-sided adhesive.) g. Release the adhesive support strip (5) that secures the display panel cable connector to the display panel. 50 Chapter 5 Removal and replacement procedures

59 h. Disconnect the display panel cable (6) from the display panel. i. Remove the display panel assembly. The display panel assembly is available using spare part numbers (15.6-in, FHD, WLED, AntiGlare ( ), slim-flat (3.2-mm), UWVA, edp) and (15.6-in, HD, WLED, BrightView ( ), slim-flat (3.2-mm), SVA, edp). 6. If it is necessary to replace the webcam/microphone module: a. Remove the display panel assembly. b. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone module is attached to the display back cover with double-sided adhesive.) Component replacement procedures 51

60 c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module. d. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number If it is necessary to replace the display hinges: a. Remove the display panel assembly. b. Release the display panel cable (1) and the wireless antenna cables (2) from the display hinge covers. c. Remove the ten Phillips PM screws (3) that secure the display hinges to the display back cover. 52 Chapter 5 Removal and replacement procedures

61 d. Rotate the display hinges (4) toward the inside of the display back cover, and then remove the display hinges. The display hinges are available using spare part number If it is necessary to replace the display panel cable: NOTE: The display panel cable includes the TouchScreen board cable, adhesive support strip, and double-sided adhesive. a. Remove the display panel assembly. b. Remove the display left hinge. Component replacement procedures 53

62 c. Remove the display panel cable from the display back cover. The display panel cable is available using spare part numbers (for use only on computer models with model numbers 15-bk100 through 15-bk199) and (for use only on computer models with model numbers 15-bk000 through 15-bk099). 9. If it is necessary to replace the G-sensor board: a. Remove the display panel assembly. b. Release the adhesive support strip (1) that secures the G-sensor board cable to the display back cover. c. Disconnect the G-sensor board cable (2) from the G-sensor board. d. Detach the G-sensor board (3) from the display back cover. The G-sensor board is secured to the display back cover with double-sided adhesive.) e. Remove the G-sensor board. The G-sensor board is available using spare part number Chapter 5 Removal and replacement procedures

63 10. If it is necessary to replace the webcam/microphone module cable: NOTE: The webcam/microphone module cable includes the G-sensor board cable and doublesided adhesive. a. Remove the display panel assembly. b. Remove the webcam/microphone module. c. Remove the display left hinge. d. Release the adhesive support strip (1) that secures the G-sensor board cable to the display back cover. e. Disconnect the G-sensor board cable (2) from the G-sensor board. f. Release the shielding (3) that secures the webcam/microphone module cable to the display back cover. g. Release the webcam/microphone module cable from the retention clips (4) and channel built into the left and top edges of the display back cover. h. Remove the webcam/microphone module cable (5). The webcam/microphone module cable is available using spare part numbers (for use only on computer models with model numbers 15-bk100 through 15-bk199) and (for use only on computer models with model numbers 15-bk000 through 15-bk099). 11. If it is necessary to replace the wireless antenna: a. Remove the display panel assembly. b. Remove the display right hinge. c. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are secured to the display back cover with double-sided adhesive.) d. Detach the retention tape (2) that secures the wireless antenna cables to the display back cover. e. Release the wireless antenna cables from the routing clips (3) and channel built into the display back cover. Component replacement procedures 55

64 f. Remove the wireless antenna cables and transceivers (4). The wireless antenna cables and transceivers are available using spare part number Reverse this procedure to reassemble and install the display assembly. 56 Chapter 5 Removal and replacement procedures

65 Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). 7. Remove the system board (see System board on page 40). 8. Remove the display assembly (see Display assembly on page 48). Remove the power button board: 1. Remove the Phillips PM screw (1) that secures the power button board to the base enclosure. 2. Release the power button board by toeing the front edge (2) up and forward. 3. Remove the power button board (3) by sliding it up and forward at an angle. Reverse this procedure to install the power connector cable. Component replacement procedures 57

66 Power connector cable Description Spare part number Power connector cable Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the base enclosure (see Keyboard/top cover on page 28). 5. Disconnect the battery cable from the system board (see Battery on page 33). 6. Disconnect the WLAN module antenna cables from the WLAN module (see WLAN module on page 37). 7. Remove the system board (see System board on page 40). 8. Remove the display assembly (see Display assembly on page 48). Remove the power connector cable: 1. Remove the Phillips PM screw (1) that secures the power connector cable and bracket to the base enclosure. 2. Remove the power connector cable bracket (2) by lifting it up, and then sliding it to the left. 3. Remove the power connector cable (3) by sliding it to the left. Reverse this procedure to install the power connector cable. 58 Chapter 5 Removal and replacement procedures