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1 SAP How-to Guide SAP Mobility SAP Afaria provided by SAP Mobile - Rapid Innovation Group Applicable Releases: SAP Afaria 7 (SP1-SP4) Version 1.0 March 2013

2 Copyright 2014 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iseries, pseries, xseries, zseries, eserver, z/vm, z/os, i5/os, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages. SAP How-to Guides are intended to simplify the product implementtation. While specific product features and procedures typically are explained in a practical business context, it is not implied that those features and procedures are the only approach in solving a specific business problem using SAP NetWeaver. Should you wish to receive additional information, clarification or support, please refer to SAP Consulting. Any software coding and/or code lines / strings ( Code ) included in this documentation are only examples and are not intended to be used in a productive system environment. The Code is only intended better explain and visualize the syntax and phrasing rules of certain coding. SAP does not warrant the correctness and completeness of the Code given herein, and SAP shall not be liable for errors or damages caused by the usage of the Code, except if such damages were caused by SAP intentionally or grossly negligent. Disclaimer Some components of this product are based on Java. Any code change in these components may cause unpredictable and severe malfunctions and is therefore expressively prohibited, as is any decompilation of these components. Any Java Source Code delivered with this product is only to be used by SAP s Support Services and may not be modified or altered in any way.

3 Document History Document Version Description 1.10 << Enter your summary of changes in this version >> 1.00 First official release of this guide

4 Typographic Conventions Type Style Example Text Description Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options. Cross-references to other documentation Icons Icon Description Caution Note or Important Example Recommendation or Tip Example text Example text Example text <Example text> EXAMPLE TEXT Emphasized words or phrases in body text, graphic titles, and table titles File and directory names and their paths, messages, names of variables and parameters, source text, and names of installation, upgrade and database tools. User entry texts. These are words or characters that you enter in the system exactly as they appear in the documentation. Variable user entry. Angle brackets indicate that you replace these words and characters with appropriate entries to make entries in the system. Keys on the keyboard, for example, F2 or ENTER.

5 Table of Contents 1. Business Scenario Background Information Prerequisites Step-by-Step Procedure Create a Configuration Policy (Passcode) Create a Configuration Policy (Restriction) Create a Configuration Policy (NitroDesk) Link Configuration Policy to a Group Install Nitrodesk Client Apply Policies Summary... 17

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7 1. Business Scenario This document provides an overview of steps that one would need to follow to create configuration policies for Android devices on SAP Afaria. Configuration policies usually map to mobile security policies within an organization, allowing administrators to ensure that both corporate owned and personal devices accessing company resources such as , Wi-Fi, documents are protected by an approved set of security policies on the device. 2. Background Information This H2G describes the steps one would need to follow in order to create a configuration policy for Android devices. The configuration policies created in this guide are only intended as an instruction on how to implement a configuration policy and to demonstrate some of the capabilities across different device manufacturers. It is not intended to serve as a best practice document for what to implement in a configuration policy. 3. Prerequisites The following are pre-requisites that must be met in order for you to complete the business scenario in this H2G: Installed Afaria 7.0 SP3 or later Access to the SAP Afaria Administrator A test ios device with the SAP Afaria client installed and enrolled on Afaria. Note that for this guide we will be focusing on generic ios device configuration. Optional, Nitrodesk Touchdown client on your device. March

8 4. Step-by-Step Procedure This H2G provides a basic procedure to follow for creating Configuration Policies for ios. Configuration Policies are the policies created for applying uniform configuration to devices based on the groups to which they belong. Configuration policies collect inventory and set device settings without engaging users. Inventory is collected for hardware, software, or both. Configuration policy settings vary by device type, but may include settings such as for passwords, Wi-Fi, roaming, and VPN. For many settings, the policy determines the items that are visible on the device user interface. For some devices, such as some Samsung and Motorola Android models, the policy can set items that are available only through manufacturer APIs, and are not visible in the user interface. For many of the Android and Windows Mobile configuration policy attributes, setting the attribute requires selecting a check box to enable the setting, then setting or selecting a value. To change settings for most attributes listed on configuration policy pages, such as the Schedule page for an Android configuration policy or the Connection > Ports page for a Windows Mobile Professional policy, select a check box, then set a value: Check box select the check box to include the setting in the policy. Value set the value for the setting by using the appropriate controls, such as typing in a text field, selecting a list value, or other as available on the user interface. For example, on the Android configuration policy Schedule page, select a check box to include the schedule setting, and then select a time from the list to set the schedule time. To stop setting a value, clear the check box. Afaria configuration policy MDM payload data allows you to manage device settings for items such as Wi-Fi, passwords, and applications. Policy definitions are compliant with the Apple iphone Configuration Utility (ipcu) version 3.6 definitions. Refer to Apple resources for detailed guidance; for example ipcu help and Apple support resources for enterprise device management. MDM policies can include these payload types: Advanced changes the device Access Point Name (APN) and cell network proxy settings. These settings define how the device connects to the carrier s network. Change these settings only as directed by the carrier. Calendar configures a connection to a calendar server. The account is added to the device and the user is prompted for any information that is required but not defined by the policy. Contacts configures a connection to a contact list. Credential adds certificates and identities to the device. Certificate files must be accessible from the machine running Afaria Administrator. When installing credentials on a device, install all the intermediate certificates that link to a trusted certificate. March

9 Mail configures POP or IMAP accounts. To add a Microsoft Exchange account, use an Exchange ActiveSync policy. Exchange ActiveSync configures an Exchange ActiveSync account with a Microsoft Exchange server. You can create a policy for users by specifying the user name, host name, and address, or only the host name; Users provide other values when they install the policy. Consider these items about user accounts: a. If you specify the name, host name, and SSL settings in the policy, the user cannot change these settings on the device b. The password data element cannot contain a percent (%) character. c. Accounts that you add to a device by installing a policy can be deleted only by removing the policy from the device. Generic lets you select from any imported payloads created in any version of the iphone Configuration Utility. LDAP configures a connection to an LDAP server. You can specify multiple search bases for each directory and configure multiple connections. Passcode defines passcode requirements, frequency of change, and other characteristics. When the configuration policy loads, the user must enter a passcode that satisfies the policy. Provisioning File adds a provisioning file (.mobileprovision) to the device, which has a role in managing enterprise-signed applications. Restriction defines restrictions for user access to certain features, such as device functionality, applications, SIRI, operations on icloud, security, and content ratings. For ios 3.x devices, restricting Safari prevents the device from processing further Afaria configuration policies. If your requirements dictate restricting Safari, consider applying the policy as the last of all Afaria policies. To recover the device from the restriction, the user can click Settings > General > Reset > Reset All Settings. SCEP configures settings that allow the device to obtain certificates over the air from a certificate authority (CA) server that is using SCEP (Simple Certificate Enrollment Protocol). Embedded SCEP requests or SCEP requests that are added in Wi-Fi or VPN policies do not appear in the SCEP policy list; they are accessible only through their containing policy. This does not apply in Afaria except in the cases of mobile configuration files imported into Generic policies. Setting configures voice and data roaming. Subscribed Calendar adds read-only calendar subscriptions to the device Calendar application. VPN configures VPN networks. There are several supported VPN protocols and methods of authentication. Depending on the configuration settings you select, the options in the editor vary. Web Clip adds Web clips to the device home screen. Web clips provide fast access to favorite Web pages. The URL must begin with or WiFi configures Wi-Fi networks. Consider these items: a. Password for WEP or WPA security authentication if you do not specify a password in the policy, the user is prompted to enter one when connecting to the network. b. Enterprise security types expose additional settings for protocols, authentication, and trust. March

10 c. Wi-Fi policies can configure and save a network definition on a device only when the device is detecting the network when it attempts configuration. ios NitroDesk TouchDown Configuration - NitroDesk TouchDown for ios provides access to Exchange messages, contacts, and calendars using ActiveSync technology. You can install TouchDown either directly on the device, or use an Afaria application policy to push the TouchDown application to the device. 4.1 Create a Configuration Policy (Passcode) We are going to put a basic security policy in place with an enforced numeric passcode, setting the limit to In Policy,select New, Configuration, ios. 2. In the Summary section, enter the following values: a. Policy: ios Passcode Lock b. Note: Simple Lock Policy for ios c. State: Published d. Type: Configuration e. OS: ios f. Priority: 50 Note In the case where many configuration policies are assigned to a device, the priority value indicates which Configuration Policy takes precedence, the lower the priority number, the higher the priority. March

11 3. Click MDM Paylod in the left menu. 4. Click Passcode. March

12 5. Click Add (see above screen) 6. Configure the following properties: a. Click Enabled b. Enable Allow simple value c. Set Minimum passcode length to 5 7. Click Save (see screenshot below) March

13 4.2 Create a Configuration Policy (Restriction) We are going to create a restriction policy to disable certain functionality on the device. 1. In Policy,select New, Configuration, ios. March

14 2. In the Summary section, enter the following values: a. Policy: ios Restrictions Policy for Employees b. Note: Restrict use of Safaria and Camera c. State: Published d. Type: Configuration e. OS: ios f. Priority: 10 Note In the case where many configuration policies are assigned to a device, the priority value indicates which Configuration Policy takes precedence, the lower the priority number, the higher the priority. 3. Click Restrictions from left menu bar and click Add (see screenshot on next page) March

15 4. Review the list of Restrictions available under the different categories. 5. Under Device functionality, disable (uncheck) Allow use of camera (see screenshot on the next page) 6. Under Applications, disable (uncheck) Safari (see screenshot on next page) 7. Click Save (see screenshot on next page) March

16 March

17 4.3 Create a Configuration Policy (NitroDesk) We are going to create an policy for NitroDesk app for ios. 1. In Policy,select New, Configuration, ios. 2. In the Summary section, enter the following values: a. Policy: ios NitroDesk Configuration b. Note: Corporate policy c. State: Published d. Type: Configuration e. OS: ios f. Priority: 1 Note In the case where many configuration policies are assigned to a device, the priority value indicates which Configuration Policy takes precedence, the lower the priority number, the higher the priority. March

18 3. Select Nitrodesk 4. Under Nitrodesk, select Account Configuration and click Add March

19 5. In this example, we are connecting to Microsoft 365 Hosted (Outlook 2010). Use substitution variables to fill the fields: Account License Key: 1234 User ID: student## Password: Welcome1 address: Domain: yourdomain.onmicrosoft.com Exchange server: m.outlook.com Use SSL: No For exercise purpose, we will input sample user account information, however, in production environment, you would utilize substitution variables as shown below in the example and screenshot. User ID: Password: address: Domain: %S.ExchangeUser% %S.ExchangePassword% %S.ExchangeDomain% March

20 6. Review the details under EAS overrides, User settings, options, Calendar options. 7. Click Save to commit your new Configuration Policy. 4.4 Link Configuration Policy to a Group We need to link our Configuration Policy to a group. 1. On Policy list, select your ios Default Policy (the configuration policy you created in the previous step); you can filter by clicking Type drop-down and selecting Configuration 2. Click the Link icon on the left menu bar. 3. In the right hand Groups window, select the iosstatic group 4. Click the Link toolbar button. March

21 You are now ready to apply the ios Configuration policies to ios devices. Go to Groups. 1. Select iosstatic group 2. Click Apply Policy 4.5 Install Nitrodesk Client 1. On your device, install the standard Nitrodesk client from the Play Store. Look for Touchdown for Smartphones March

22 4.6 Apply Policies If you have already enrolled your device, you can simply connect to the server by opening the Afaria client and connecting, the latest policies will be applied. 1. Open the Afaria Client, select menu, Connect Alternatively, if you are already enrolled, you could apply the policies for your device from the Afaria Administrator. 2. In Afaria administrator, click Devices, locate your device. 3. Select your device and click the Apply Policies button on the toolbar. 4. A notification will be sent to the device to tell the Afaria client to connect. March

23 Regardless of the method you selected to apply the policies on the device, within a minute or two, you should see the results; you will be prompted to set a device passcode/pin. Afaria will configure your Nitrodesk client, if you selected Auto Start for Nitrodesk, the Nitrodesk client will open automatically, follow the prompts to complete the configuration. Note If you cancel the prompt to set-up a device PIN, Afaria will leave a message in notification bar, clicking this link will take you back to the PIN configuration screen for your device. 5. After a minute or two, open the device s camera app, you should see a message as shown. 5. Summary By the end of this guide you should now be equipped to create and explore configuration policies an Android device on Afaria. March

24 March

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