IBM. Maintenance Information for Thinkpad Consoles S/390 GC

Transcription

1 S/390 IBM Maintenance Information for Thinkpad Consoles GC

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3 S/390 IBM Maintenance Information for Thinkpad Consoles GC

4 Note! Before using this information and the product it supports, be sure to read the general information under Appendix A, Notices on page A-1. Seventh Edition (March 2002) This major revision obsoletes and replaces GC There may be a newer version of this document in PDF format available on Resource Link. Go to and click on Library on the navigation bar. A newer version is indicated by a lower-case, alphabetic letter following the form number suffix (for example: 00a, 00b, 01a, 01b). Copyright International Business Machines Corporation 1998, All rights reserved. Note to U.S. Government Users Documentation related to restricted rights Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

5 Contents Safety v Safety Notices v World Trade Safety Information v Preface vii Using This Guide vii Who Should Use This Guide vii General Comments vii Where to Start vii Related Publications vii How to Send your Comments viii Chapter 1. Thinkpad Console Information General Information Identifying the Console Chapter 2. Start of Repair for ThinkPad Consoles Service Tips: ThinkPad Support Element Local Area Network Failures on ThinkPad Console Operator Detected Errors Trap Errors Undetermined Errors Hard Disk Errors Diskette Errors Testing ThinkPad Support Elements Diagnostic Procedures for ThinkPad Based Support Elements Information and Diskettes Used System Unit Tests System Unit Testing: ThinkPad T2x (2647) Token-Ring Testing Ethernet Testing Configuration Procedures for ThinkPad Based Support Elements (360) ThinkPad Configuration (365)/2635 (380) ThinkPad Configuration (600) ThinkPad Configuration (T20) ThinkPad Configuration (T22) ThinkPad Configuration (T23) ThinkPad Configuration Replacing a ThinkPad Chapter 3. Common Information and Procedures Support Element Removal and Replacement - T2x ThinkPads Support Element Removal and Replacement - All Other ThinkPads Feature Card and Cable Locations Ethernet Status LEDs Appendix A. Notices A-1 Electronic Emission Notices A-2 Trademarks A-3 Copyright IBM Corp. 1998, 2002 iii

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7 Safety Safety Notices Safety notices are printed throughout the maintenance information. DANGER notices warn you of conditions or procedures that can result in death or severe personal injury. CAUTION notices warn you of conditions or procedures that can cause personal injury that is neither lethal nor extremely hazardous. Attention notices warn you of conditions or procedures that can cause damage to machines, equipment, or programs. There are no CAUTION or DANGER notices in this manual. World Trade Safety Information Several countries require the safety information contained in product publications to be presented in their national languages. If this requirement applies to your country, a safety information booklet is included in the publications package shipped with the product. The booklet contains the safety information in your national language with references to the US English source publications. Before using a US English publication to install, operate, or service this IBM* product, you must first become familiar with the related safety information in the booklet. You should also refer to the booklet any time you do not clearly understand any safety information in the US English publications. Copyright IBM Corp. 1998, 2002 v

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9 Preface Using This Guide Who Should Use This Guide This guide is for service representatives who perform problem isolation and repair actions on thinkpad consoles for the following products: 9672 Parallel Transaction Server 9672 Parallel Enterprise Server 9674 Coupling Facility zseries Servers General Comments The Service Guide for the products must be at the correct level to use this manual. The following are the form numbers and suffix levels required: for R1 Based 9672/9674, use SY (or higher) for R2 and R3 Based 9672/9674, use SY (or higher) for Multiprise 2000 Model 2003, 9674 Model C04, and G3 and G4 Enterprise Server (9672), use SY for G5 and G6 Enterprise Servers (9672), use SY for Application StarterPak 3000, use SY (or higher) There are representations of thinkpad console windows displayed throughout this manual. These are displayed to help you recognize the information that you will see while performing the procedures in this manual. The information displayed on these representations may not agree with that displayed on your system. Always use the instructions and data displayed on your system. There may be product features represented in this manual that are not installed on the system and, although announced, may not be available at the time of publication. There may be product features on your system that are not represented in this manual. Where to Start Start all service activity at Chapter 1, Thinkpad Console Information on page 1-1. Related Publications Installation Manual - Physical Planning, GC (R1, R2, and R3 Based models) Installation Manual - Physical Planning, GC (G3 Server) Installation Manual - Physical Planning, GC (Multiprise 2000) Hardware Management Console Guide, GC Installation Manual, SY (R1 based) Installation Manual, SY (R2 and R3 based) Installation Manual, SY (G3 and G4 Server and Multiprise 2000) Installation Manual, SY (G5 and G6 Servers) Processor Safety Inspection, SY Copyright IBM Corp. 1998, 2002 vii

10 Service Guide, SY (R1 based) Service Guide, SY (R2 and R3 based) Service Guide, SY (G3 and G4 Server and Multiprise 2000) Service Guide, SY (G5 and G6 Servers) Parts Catalog, S IBM Personal System/2 Hardware Maintenance Manual, S52G-9971 Monitor Hardware Maintenance Manual, S71G-4197 IBM Personal Computer Hardware Maintenance Manual, S83G-7789 Hardware Maintenance Manual Vol. 2: ThinkPad Computers, S82G-1502 How to Send your Comments Your feedback is important in helping to provide the most accurate and high-quality information. If you have any comments about this book, send your comments by using Resource Link at Select Feedback on the Navigation bar on the left. Be sure to include the name of the book, the form number of the book, the version of the book, if applicable, and the specific location of the text your are commenting on (for example, a page number or table number). viii Maintenance Information for Thinkpad Consoles

11 Thinkpad Console Information Chapter 1. Thinkpad Console Information This manual contains information used to service thinkpad consoles attached to the following products: 9672 Parallel Servers 9674 Coupling Facilities zseries Servers Maintenance Information for Desktop Consoles (Hardware Management Consoles and Standalone Support Elements) can be found in publication number GC General Information When you are working on a support element, the associated CPC will continue to run, however the customer may not see messages coming from that support element. Also, the CPC may not recover if a machine check occurs. Depending on the system configuration, when you are directed to exchange FRUs, run tests, or change configuration data the customer's interface to the system hardware may not be available. Before starting any of these tasks, notify the customer. If you exchange a system board, battery, or adapter, follow the configuration procedures in this manual to ensure correct operation. Refer to Contents and use the procedures for the hardware you are working on. If you exchange a hard drive, ensure the licensed internal code is loaded on the new drive. Use the Restore the Hard Disk procedures in the Service Guide for your system. There are different maintenance manuals for each Thinkpad type. If you are directed to use these manuals, insure the correct manual is being used. Starting with the 2647 (T2x) Thinkpad Console, Hardware Maintenance Manuals (HMM's) are only available on the installation SE-CDROM's "SERVICE" subdirectory (PDF format). Use Adobe Acrobat Reader on the Customer Service Engineer's Thinkpad to view the manual. Attention: The system board, adapters, memory modules, and the alternate-microprocessor can be damaged by electrostatic discharge. If you are directed to exchange FRUs in a thinkpad console, refer to "Handling Electro-Static Discharge (ESD) Sensitive Devices" in the PC maintenance information. Removing power from a support element may cause loss of data on the hard disks. If power must be removed, shut down the support elements. For instructions, refer to System Shut Down in Common Service Procedures of the Service Guide for the system. Copyright IBM Corp. 1998,

12 Thinkpad Console Information Identifying the Console The following console types are possible: 2620 (360) 2625 (365) 2635 (380) 2645 (600) 2647 (T2x) Before starting a repair on a support element, 1. Determine which type you will be working on. 2. Read the information under General Information on page Review Service Tips: ThinkPad Support Element on page 2-2 for problem solving information. 4. Go to Failures on ThinkPad Console on page Maintenance Information for Thinkpad Consoles

13 Chapter 2. Start of Repair for ThinkPad Consoles Prior to starting a repair, review "Service Tips" for the latest service information. Thinkpad - configuration, testing, power Adapters - type, location Find the task you want to do in the Action column of the following table. Then, go to the information in the Go To column. Action ThinkPad service tips. Go To Service Tips: ThinkPad Support Element on page 2-2 Repair a ThinkPad console problem. Failures on ThinkPad Console on page 2-7 Removal and replacement of ThinkPad T2x consoles. Removal and replacement of all other ThinkPad consoles. Test a ThinkPad console. Save a support element configuration. Restore information to a support element hard disk. Support Element feature card and cable locations. Additional ThinkPad maintenance information. "Support Element Removal and Replacement - T2x ThinkPads on page 3-2. "Support Element Removal and Replacement - All Other ThinkPads on page 3-3. Testing ThinkPad Support Elements on page 2-20 Saving Support Element Configuration (at a Hardware Management Console) in chapter Support Element and Hardware Management Console Information of the Service Guide for the system. Restore Hard Disk Information (Using a Hardware Management Console) in chapter Support Element and Hardware Management Console Information of the Service Guide for the system. Feature Card and Cable Locations on page 3-5 Maintenance information for ThinkPad shipped with the system. Copyright IBM Corp. 1998,

14 Service Tips: ThinkPad Support Element System Unit configuration is done manually. The process is dependent upon the ThinkPad Model. 360x (2620) - Easy Setup utility 365x (2625) CFG diskette or 26X5CFG diskette 380x (2635) - 26X5CFG diskette 600x (2645) - 26X5CFG diskette and Easy Setup utility T2x (2647) - 26X7CFG diskette and IBM BIOS Setup utility The Thinkpad console uses PC Card (once known as PCMCIA) adapters. The adapters are either 16-Bit (PCMCIA) or 32-Bit (CardBus). Only the 2647 (T2x) Thinkpad uses CardBus and Mini-PCI network adapters. Adapter configuration is done via software during initialization and does not have to be checked. Starting with zseries 900, the parallel port connection between Thinkpad and CEC has been replaced by the MiniPCI Ethernet adapter. The adapter is accessed behind a removeable plate located on the bottom of the Thinkpad, directly above the Model/Type/S-N sticker. For T20 and T22, MiniPCI Ethernet may be combined with modem adapter. For T23, the MiniPCI is a daughter card secured with two screws and located next to the modem adapter. The cable socket is at the rear of the Thinkpad, between the modem and DC barrel input connectors. System Unit maintenance tests are performed from: 2647 (T20, T22) PC Doctor Diagnostic Diskettes (2 diskettes) (T23) PC Doctor Diagnostic Diskettes (3 diskettes). CardBus (32-Bit) maintenance procedures are performed using a diagnostic diskette (T2xLAN). MiniPCI Ethernet maintenance procedures are performed using the PC Doctor diagnostic diskettes. 26xx (all other TPs) are performed from the "Test" option under the "Easy Setup" utility program. The Easy Setup utility is stored in the Thinkpad's permanent memory. PC Card (16-Bit) maintenance procedures are performed using a diagnostic diskette (Token-Ring) or a DOS boot diskette to run diagnostic tests from the DASD. Thinkpads receive power from the CEC frame and do not have a battery pack installed. If you are directed to power off the Thinkpad, use the following procedure: If a SEPC is mounted behind the Thinkpad, unplug its power cable to the Thinkpad. The Thinkpad may have to be removed from the tray. If no SEPC is mounted behind the Thinkpad, do one of the following: Remove the Thinkpad from the tray and unplug the DC power cable connecting the Thinkpad. Unplug the Thinkpad power cable from the Bulk Power Interface (BPI). Verify BPI connector location by following the Thinkpad power cable. Thinkpad "A" "Z" Location Frame Frame A99S A37BPS 3J. 6 Z29BPS 3J. 6 A99B A37BPS13J. 6 Z29BPS13J. 6 Modifications have been made to ThinkPads used as Support Elements to keep the ThinkPad powered up with the S/390 hardware. These modifications must be in 2-2 Maintenance Information for Thinkpad Consoles

15 place to ensure the availability of the S/390. Use the table below to verify these modifications are present on the ThinkPad you are working on: 2620 (360) External clip installed forcing the on/off switch to the 'on' position 2625 (365) Internal stick installed forcing the on/off switch to the 'on' position 2635 (380) External clip installed forcing the on/off switch to the 'on' position 2645 (600) Circuitry module attached to the system expansion connector (240 pin mini D shell connector next to the /_ symbol). The module is located at the back of the ThinkPad towards the middle and provides a power on when SEPC barrel connector voltage is sensed through the ThinkPad. Using the Easy Setup utility, configure the ThinkPad to support the "Wake on LAN" function. See 2645 (600) ThinkPad Configuration on page (T2x) Circuitry module attached to the docking station socket underneath the Thinkpad providing all power. The power-on push button is covered with a cap. For support elements, 16Mbps Token Ring speed is the only value supported. If you have an R1, R2, or R3 based system using a 2625 or 2635 ThinkPad as a support element, you may have a black border of approximately 2.5 cm (1 inch) around the display. This is normal operation. For a 2620 or 2625 ThinkPad, the following frus may be replaced with the system unit in the tray. Hard Disk Drive Floppy Disk Drive Memory Card Standby or Backup Battery PC Card Network Adapter (Token-Ring/Ethernet) Network Cable (Token-Ring/Ethernet) For other 2620 or 2625 ThinkPad frus, it is recommended that you remove the support element because of the many small parts. For other ThinkPads, the following frus may be replaced: Memory DIMM Backup Battery PC Card Network Adapter (Token-Ring/Ethernet) MiniPCI Ethernet Adapter Network Cable (Token-Ring/Ethernet) Note: For any frus not listed, the ThinkPad is to be replaced. Chapter 2. Start of Repair for ThinkPad Consoles 2-3

16 Local Area Network Adapters CardBus (32-Bit) For the T2x (2647 and follow-on) ThinkPads, only CardBus (32-Bit) adapters are supported in the ThinkPad's PCMCIA (top/bottom) slots. CardBus adapters have a gold band next to the ThinkPad I/O pins. PCMCIA (16-Bit) For all ThinkPads except the T2x (2647 and follow-ons), only PCMCIA (16-Bit) adapters are supported in the ThinkPad's (top/bottom) PCMCIA slots. MiniPCI Only the T2x (2647) support the MiniPCI adapter. For T20, T22, in addition to Ethernet, the adapter may support modem functions. For T23, the adapter is a daughter card secured with two screws and is located next to the modem adapter. While the modem function is not used, insure all cables are securely connected. Adapter Locations For T2x (2647) ThinkPads used on Generation 5 and 6 machines, one of the PCCard Ethernet adapters is replaced by the MiniPCI Ethernet adapter. For these ThinkPads, the bottom PCMCIA slot is always empty for both Token-Ring/Ethernet and Ethernet/Ethernet configurations. The MiniPCI Ethernet adapter is accessed behind a removeable plate located on the bottom of the T2x ThinkPad, directly above the Model/Type/S-N label. The cable socket is at the rear of the ThinkPad, between the modem and DC barrel input connectors. Adapter location is dependent on the S/390 machine and ThinkPad model/type. ThinkPad adapters for network use are located in the following sockets (slots): 2-4 Maintenance Information for Thinkpad Consoles

17 GENERATION 5, GENERATION 6 MACHINES: (P)...Primary Communications Device (S)...Secondary Communications Device T2x (2647) ThinkPads Only: Token-Ring/Ethernet Ethernet/Ethernet Location Adapter Location Adapter (P)Top Slot Token-Ring (P)MiniPCI Slot PCI Bus Ethernet (S)MiniPCI Slot PCI Bus Ethernet (S)Top Slot Ethernet Bottom Slot Empty, Not Used Bottom Slot Empty, Not Used All Other ThinkPads: Token-Ring/Ethernet Ethernet/Ethernet Location Adapter Location Adapter (P)Top Slot Token-Ring (P)Top Slot Ethernet (S)Bottom Slot Ethernet (S)Bottom Slot Ethernet Chapter 2. Start of Repair for ThinkPad Consoles 2-5

18 ALL OTHER MACHINES: (P)...Primary Communications Device (S)...Secondary Communications Device Token-Ring/Ethernet Ethernet/Ethernet Location Adapter Location Adapter (P)Top Slot Token-Ring (P)Top Slot Ethernet (S)Bottom Slot Ethernet (S)Bottom Slot Ethernet 2-6 Maintenance Information for Thinkpad Consoles

19 Thinkpad Console Failures Failures on ThinkPad Console Use this chapter when you are directed here either by a Repair and Verify window (support element), or from Chapter 1 of this manual to repair a problem on the support element. Note: If you are directed to exchange FRUs, refer to the ThinkPad maintenance information for removal and replacement instructions. 1 Is the console one of the following? 2635 (380x) 2645 (600x) 2647 (T2x) NO YES Read the text on the right Only the FRUs in the following list should be replaced by you: Memory DIMM Backup Battery PC Card Network Adapter (Token-Ring or Ethernet) MiniPCI Ethernet Adapter Network Cable (Token-Ring or Ethernet) If you isolate the cause of the failure to any support element component that is not in the above list, go to Replacing a ThinkPad on page 2-71 to replace the ThinkPad. Continue isolation at step 2 of this procedure. 2 Were you directed here by a Repair and Verify or a Perform a Console Repair window? NO YES Go to step 4. 3 Go to Operator Detected Errors on page On the Repair and Verify or Perform a Console Repair window: Write down the FRU list for the problem. Select Continue in documentation or Delay the Repair. If another Repair and Verify window displays, select Enter Find any FRU location from your FRU list on Table 2-1 and go to the page indicated. Your FRU list may contain FRUs that are not in the table. The table shows most FRUs starting with xxxx. For Hardware Management Console FRUs the xxxx is replaced with A00M. For a support element, xxxx is replaced by A99S or Axxx. Before exchanging any FRUs, record the FRU part number, serial number, and engineering change (EC) level of the new FRU. Chapter 2. Start of Repair for ThinkPad Consoles 2-7

20 Thinkpad Console Failures Table 2-1. FRU Locations Go To xxxx_fixed_disk Hard Disk Errors on page 2-16 xxxx_diskette xxxx_diskette_drive xxxx_diskette_drive_cbl xxxx_token_ring_adapter xxxx_lan_cable LAN_CONNECTOR_DEVICE Diskette Errors on page 2-18 "Token-Ring LAN Errors" in Maintenance Information For Desktop Consoles, GC xxxxaa01 Undetermined Errors on page 2-12 xxxx_ethernet_cable xxxx_ethernet_adapter xxxx_ethernet_cb_card xxxx_ethernet_cb_cable xxxx_1_ethernet_cb_card xxxx_1_ethernet_cb_cable xxxx_2_ethernet_cb_card xxxx_2_ethernet_cb_cable xxxx-net_adapt (MiniPCI Ethernet) "Ethernet LAN Errors" in Maintenance Information For Desktop Consoles, GC No FRUs displayed Operator Detected Errors on page Maintenance Information for Thinkpad Consoles

21 Operator Detected Errors Operator Detected Errors Use this section when: Problem Analysis ran for a failure on a support element and no FRUs were reported Problem Analysis could not be run because of the failure on the support element. Messages displayed on the support element. Find the reason for the call under Problem Area Reported. Then, go to the page indicated. Note: If you have to remove a support element for service, refer to the removal procedures on pages 3-2 or 3-3. Table 2-2. Problem area reference Problem Area Reported Go To Hard disk Hard Disk Errors on page 2-16 Diskette drive Diskette Errors on page 2-18 Message of SYSxxxx indicating a TRAPxxxx occurred. (xxxx can be any digits.) Message of LTxxxxx or ACSxxxx indicating a Communications Manager or Local Area Network error occurred because of any of the following: Lobe cable problem Beaconing condition Other communications problem Operator reported Communication not active on a ThinkPad console with a Token-Ring adapter in socket 0. Operator reported Communication not active on a ThinkPad console with a Ethernet adapter in socket 0. Operator reported that either OS/2 or the Support Element application did not start but there were no other error indications. All other problems (For example: parity errors, power, POST codes, display, mouse, keyboard) Trap Errors on page 2-10 "Token-Ring LAN Errors" in Maintenance Information For Desktop Consoles, GC "Token-Ring LAN Errors" in Maintenance Information For Desktop Consoles, GC "Ethernet LAN Errors" in Maintenance Information For Desktop Consoles, GC Undetermined Errors on page 2-12 Undetermined Errors on page 2-12 Chapter 2. Start of Repair for ThinkPad Consoles 2-9

22 Trap Errors Trap Errors Use this section when: The operator reports a message indicating that a trap condition occurred and Problem Analysis either did not find the problem or could not be run because of the error. The support element displays a message of SYSxxxx indicating a TRAPxxxx occurred. For the locations of the feature cards, refer to Feature Card and Cable Locations on page 3-5. For the locations of other FRUs, refer to the PC maintenance information shipped with the system. 1 Did the customer report a message indicating TRAP0008? YES NO Go to step 3. The messages start with SYSxxxx (xxxx can be any digits), the trap indication is displayed following the message. 2 Use the information in Testing ThinkPad Support Elements on page 2-20 to test the support element. Select System Unit problem area and select the test for Run All Selected. If the tests run without error, restart the support element and close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. If an error is detected, use the procedures in the ThinkPad maintenance information to isolate the problem. When complete, restart the failing console and close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. 3 Was there a message indicating TRAP0002? YES NO Go to Undetermined Errors on page Maintenance Information for Thinkpad Consoles

23 Trap Errors 4 Use the information in Testing ThinkPad Support Elements on page 2-20 to test the support element. Select System Unit problem area and the test for Memory. If the tests fail, use the procedures in the ThinkPad maintenance information to isolate the problem. When complete, close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. If the tests do not fail or if you cannot isolate the problem, go to Undetermined Errors on page Chapter 2. Start of Repair for ThinkPad Consoles 2-11

24 Undetermined Errors Undetermined Errors Use this section when the operator detected a failure and Problem Analysis did not run automatically or, Problem Analysis could not be run because of a problem on the support element. The following procedure will direct you to use the documents shipped with the support element to repair failures. Refer to Information and Diskettes Used on page After making the repair, return to this procedure to complete the call. For the locations of the feature cards, refer to Feature Card and Cable Locations on page Do you have all the following symptoms during power on? No POST error codes. One or two short beeps. OS/2 Desktop or licensed internal code for the support element fails to start. No reference code or any other error information displayed. YES NO Go to step 5. After power on the OS/2 Desktop should display, then the Logon window for the support element. 2 Use the information in Testing ThinkPad Support Elements on page 2-20 to test the support element. Select System Unit problem area the test for Run All Selected. When the test is complete, go to step 3. Use the diagnostics to isolate the failure and exchange FRUs. 3 Did the tests detect any errors? NO YES Go to step Maintenance Information for Thinkpad Consoles

25 Undetermined Errors 4 Reload the licensed internal code on the hard drive using the procedures found Restore Hard Disk Information (Using a Hardware Management Console) in the chapter Support Element and Hardware Management Console Information of the Service Guide for the system. When the licensed internal code is restored, press and hold Ctrl and Alt together, then press Delete (Ctrl+Alt+Delete). If the licensed internal code in the Hardware Management Console or support element starts correctly the problem is resolved. Close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. If the failure still occurs, call for assistance. 5 Use the information in Testing ThinkPad Support Elements on page 2-20 to test the support element. Select the failing problem area. If the problem area is not known, select System Unit problem area and the test for Run All Selected. When the problem is repaired, or, if the problem cannot be isolated, continue on step 6. Use the diagnostics and procedure for the type of ThinkPad you are working on to isolate the failure and exchange FRUs. 6 If you have not already done so, verify the repair. For instructions, see Testing ThinkPad Support Elements on page Make the appropriate selection for the unit under repair. Note: If you were not able to isolate a failure, call for assistance. Did the tests run without errors? NO YES Go to step 8. Chapter 2. Start of Repair for ThinkPad Consoles 2-13

26 Undetermined Errors 7 Continue exchanging FRUs from the FRU list and testing with the diagnostic procedure until the problem is resolved. Reinstall any FRUs that do not fix the problem. When you resolve the problem, go to step 8. If you cannot resolve the problem, call for assistance. 8 Did you exchange the system board? YES NO Go to step If you have not already done so, configure the system board: Refer to Configuration Procedures for ThinkPad Based Support Elements. on page When configuration is complete, go to step Did you exchange the hard disk drive? YES NO Go to step If there are jumpers or tab settings on the new hard drive, ensure they are set the same as the old drive. Note: The support element (ThinkPad) hard drive may not have jumpers or tab settings. Refer to Hard Disk Drive Jumper Settings in the Hardware Maintenance Manual for the model you are working on. When complete, go to step Maintenance Information for Thinkpad Consoles

27 Undetermined Errors 12 Load system licensed internal code on the new hard disk. For instructions, refer to Restore Hard Disk Information (Using a Hardware Management Console) in chapter Support Element and Hardware Management Console Information of the Service Guide for the system you are working on. When hard disk recovery is complete, go to step 13. This step copies system licensed internal code and customization information to the new hard disk. 13 For the support element you were working on: Ensure there are no diskettes in the diskette drive. Power the system unit off. Power the system unit on. Return the support element to the operating position. Close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. End of procedure. Chapter 2. Start of Repair for ThinkPad Consoles 2-15

28 Hard Disk Errors Hard Disk Errors Use this procedure when a Repair and Verify window directs you to this chapter and the FRU list contains xxxx_fixed_disk or when the customer reports a hard disk problem. 1 Test the hard disk using the procedure in Testing ThinkPad Support Elements on page Select Hard Disk problem area. Return to step 2 of this procedure when the test is complete. 2 Did the hard disk tests fail? YES NO Go to step 6. 3 Exchange the FRUs called by the diagnostics one at a time. For FRU removal and replacement instructions, refer to the PC maintenance information. When each FRU is exchanged, test the repair using the procedure in Testing ThinkPad Support Elements on page Select Hard Disk problem area. Did the hard disk tests fail? NO YES Call for assistance 4 Did you exchange the hard disk drive? YES NO Go to step Maintenance Information for Thinkpad Consoles

29 Hard Disk Errors 5 Restore the licensed internal code to the new hard disk. Load system information on the new hard disk. For instructions, refer to Restore Hard Disk Information (Using a Hardware Management Console) in chapter Support Element and Hardware Management Console Information of the Service Guide for the system you are working on. When complete, go to step 6. 6 Test using the procedure in Testing ThinkPad Support Elements on page Select Run All Selected problem area. If the tests fail, use the procedures in the ThinkPad maintenance information to isolate the problem. When complete, remove the diagnostics diskette. Power the support element off. Power the support element on. Close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. End of procedure. Note: If the tests do not fail or if you cannot isolate the problem, call for assistance. Chapter 2. Start of Repair for ThinkPad Consoles 2-17

30 Diskette Errors Diskette Errors Use this procedure when a Repair and Verify window directs you to this chapter and the FRU list contains xxxx_diskette or xxxx_diskette_drive or the customer reports a diskette problem. 1 Test the diskette drive using the procedure in Testing ThinkPad Support Elements on page Select System Unit for the problem area and the test for Diskette Drive. Note: Do not test with the diskette that the errors occurred on. Use a new diskette. When the test is complete, return to step 2 of this procedure. Note: If you cannot start the test because of the diskette drive failure, go to step 2 and answer the question YES. 2 Did the diskette tests fail while testing with the new diskette? Note: Answer YES if you were not able to run the tests because of the diskette errors. YES NO Go to step 5. 3 Exchange the diskette drive. When complete, run the diskette tests again. Did the diskette tests fail again? YES NO Close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. For FRU removal and replacement procedures, refer to the PC maintenance information. 4 Continue exchanging FRUs from the FRU list and running tests. If the FRUs fix the problem, close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. If you cannot resolve the problem, call for assistance Maintenance Information for Thinkpad Consoles

31 Diskette Errors 5 Did the original failure occur while writing to a diskette? YES NO Go to step 7. 6 Retry the original task using a new diskette. If the failure occurs again, go to step 8. If no failures occur, the original diskette was defective. Close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. The new diskette must be formatted before attempting to write on it. 7 Recreate the information on the diskette or get a new diskette with the information. Retry the original task. If the failure occurs again, go to step 8. If no failures occur close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. 8 Test using the procedure in Testing ThinkPad Support Elements on page Select System Unit problem area and the test for Run All Selected. If the tests fail, follow the procedures in the PC maintenance information. When complete, close the call. For instructions, refer to Closing a Call in Common Service Procedures of the Service Guide for the system. If the tests do not fail or if you cannot isolate the problem, call for assistance. End of procedure. Chapter 2. Start of Repair for ThinkPad Consoles 2-19

32 Testing ThinkPad Support Elements Testing ThinkPad Support Elements Use the information in this section when you are directed to test the support element or Hardware Management Console to isolate a problem or verify a repair. PC maintenance procedures vary depending on PC type and model. Verify your PC type and model before attempting a repair. Diagnostic Procedures: Use Diagnostic Procedures for ThinkPad Based Support Elements. if you are directed to run either PCMCIA adapter or ThinkPad system unit diagnostics. Information and Diskettes Used on page 2-21 has a list of the procedures and test diskettes used. Configuration Procedures: Use Configuration Procedures for ThinkPad Based Support Elements. on page 2-46 if you are directed to configure or verify the configuration of an PCMCIA adapter and/or ThinkPad system unit. Diagnostic Procedures for ThinkPad Based Support Elements. Locate the area you are directed to test under Problem Area. Locate the diagnostic test procedures under Go To. Note: If you are directed to Run All Selected, start with the System Unit diagnostic procedures for the unit (ThinkPad) you are repairing. Table 2-3. Diagnostic procedures for ThinkPad based support elements. Problem Area ThinkPad: System Unit DASD Display Floppy Drive Keyboard Memory Mouse Power Run All Selected MiniPCI Ethernet (T2x only) ThinkPad: 16-Bit Adapters Token-Ring Ethernet ThinkPad: 32-Bit CardBus Adapters Token-Ring Ethernet Go To For all ThinkPad System Units EXCEPT ThinkPad T20 (2647) System Unit: System Unit Tests on page 2-22 For ThinkPad T2x (2647) System Units: "System Unit Tests" on page 2-21 page 2-26 page 2-36 page 2-33 page Maintenance Information for Thinkpad Consoles

33 Testing ThinkPad Support Elements Information and Diskettes Used Note: Depending on your configuration, you may not have or require all the documentation or diskettes listed below. Table Information 2-4. Information and diskettes - ThinkPad support element 2620 (360) ThinkPad: Hardware Maintenance Manual, Volume 2 ThinkPad Computers, S82G (365) ThinkPad: Hardware Maintenance Manual, Volume 3 ThinkPad Computers, S82G (380) ThinkPad Hardware Maintenance Manual, Volume 4 ThinkPad Computers, S05L-1270 IBM ThinkPad 600 Hardware Maintenance Manual S10L-9619 ThinkPad T2x (2647, 2648): Hardware Maintenance Manual, found in SE-CDROM "SERVICE Subdirectory", filename 2647HMM.PDF Diskette No Diskette Required ThinkPad 365 Configuration diskette ThinkPad Configuration Diskette ThinkPad Configuration Diskette 26X7_CONFIG ThinkPad Model 26X7 (2647) Configuration Diskette Thinkpad T2x 2647 Testing For T20, T22: (2) IBM 2647 System Level Diagnostic Diskettes (PC Doctor) For T23: (3) IBM 2647 System Level Diagnostic Diskettes (PC Doctor) Token-Ring Testing on page 2-26 Token-Ring Testing on page 2-26 Token-Ring Testing on page 2-26 Ethernet Testing on page 2-36 Token-Ring CardBus Testing on page 2-33 ThinkPads T2x (2647) Only PC Card (32-Bit CardBus) Ethernet Adapter on page 2-41 ThinkPads T2x (2647) Only IBM Token-Ring 16/4 Credit Card Adapter II, Installation Drivers and Diagnostics Diskette IBM Token-Ring 16/4 Auto Credit Card Adapter, Installation, Diskette 2 of 2 IBM Token-Ring 16/4 PC Card Adapter, Diskette 1 LANAID 2.22 ThinkPad EtherJet PC Card Boot PC_LAN_Diags IBM CardBus EtherJet and Token-Ring Diagnostics PC_LAN_Diags IBM CardBus EtherJet and Token-Ring Diagnostics Chapter 2. Start of Repair for ThinkPad Consoles 2-21

34 Testing ThinkPad Support Elements System Unit Tests ALL ThinkPad System Units EXCEPT ThinkPad T2x (2647) Use this procedure to test all ThinkPad System Units EXCEPT the ThinkPad T2x (2647) System Unit. 1 Locate the support element and move it to the service position. 2 Locate the service manual for the ThinkPad System Unit you are testing. Refer to Information and Diskettes Used on page Verify system unit memory size. Note: As you exit the configuration routine, do not power down the ThinkPad. Return to this step when the configuration routine is complete. Go to Configuration Procedures for ThinkPad Based Support Elements. on page 2-46 Was the memory size (installed/useable) correct? NO YES Go to step 5. As the ThinkPad initializes, it auto configures available hardware resources (memory size, etc.). The configuration must be verified before diagnostics are run. Errors that cause loss of resources may not develop an error code during initialization or diagnostic tests. 4 There is a problem with the memory or system board. If the tests complete without errors, exchange the memory or system board until the correct memory size (installed/useable) is verified. Continue on step 5 to run system unit tests Maintenance Information for Thinkpad Consoles

35 Testing ThinkPad Support Elements 5 Do the following: Select the Test icon. If you were directed to Run All Selected, select the Start icon. Otherwise, select the test you were directed to run. Note: There is a hardware problem if any of the following icons are not selectable (grayed out): System Board Memory Display HDD-1 FDD-1 PCMCIA-1 Parallel Serial For additional information on testing a 2620 (360) ThinkPad, refer to Hardware Maintenance Manual, Volume 2 ThinkPad Computers, S82G-1502 For additional information on testing a 2625 (365) ThinkPad, refer to Hardware Maintenance Manual, Volume 3 ThinkPad Computers, S82G-1503 For additional information on testing a 2635 (380) ThinkPad, refer to Hardware Maintenance Manual, Volume 4 ThinkPad Computers, S82G-1503 For additional information on testing a 2645 (600) ThinkPad, refer to IBM ThinkPad 600 Hardware Maintenance Manual, S10L If you replace the system board, the ThinkPad System Unit must be configured. Refer to Configuration Procedures for ThinkPad Based Support Elements. on page If you were instructed to Run All Selected then select PCMCIA Adapters from Diagnostic Procedures for ThinkPad Based Support Elements. on page Otherwise, click on the Restart icon to restart the computer then return to the procedure that directed you here. End of procedure Chapter 2. Start of Repair for ThinkPad Consoles 2-23

36 Testing ThinkPad Support Elements System Unit Testing: ThinkPad T2x (2647) Service tips: 2647 System Diagnostics consist of 2 diskettes (T20, T22) or 3 diskettes (T23). For T20, T22, in addition to Ethernet, the MiniPCI adapter may support modem functions. For T23, the MiniPCI adapter is a daughter card secured with two screws and is located next to the modem adapter. While the modem function is not used, insure all cables are securely connected. 1 If you know which device is failing or you were sent here by another procedure, do the following: Power off the PC Insert the Diagnostics Boot diskette into drive A Power on the PC When the "PC Dos X.0 Startup Menu" displays, select the correct ThinkPad being tested, then press "Enter". Follow the diskette loading instructions. Wait until a diagnostic selection menu is displayed and proceed to Step 2. Otherwise, perform the procedures described in "General Checkout" in "IBM PC Hardware Maintenance Manual", S83G Locate the corresponding documentation and diskette for the PC you are testing. Refer to "Information and Diskettes Used" on page If the Main Menu cannot be displayed because of a power or other PC failure, use the maintenance information shipped with the PC to correct the problem. 2 Select either "Diagnostics" or "Interactive Tests" for a list of devices to test. Devices that require manual intervention (keyboard, video, mouse, diskette, CDROM) may be selected from the "Interactive Tests" task bar. Devices that do not require manual intervention (CPU, system board, I/O ports, fixed disks, memory) and pre-defined test sequences (Run Normal/Quick Test) may be selected from the "Diagnostic" task bar. Select the task containing the device(s) or test(s) and follow the instructions. Go to Step 3. Note: The MiniPCI Ethernet tests are found under: Diagnostics Other Devices - Intel Ethernet 55x 3 If the diagnostics fail, refer to the personal computer Hardware Maintenance Manual for FRU replacement. If you replaced the system board or battery and you have not been previously directed to configure the Personal Computer System Unit, do so now. Refer to Configuration Procedures for ThinkPad Based Support Elements. on page Maintenance Information for Thinkpad Consoles

37 Testing ThinkPad Support Elements 4 If you were instructed to Run All Selected then test all installed adapters in the list one at a time. Otherwise, return to the procedure that directed you here. End of procedure. Chapter 2. Start of Repair for ThinkPad Consoles 2-25

38 Testing ThinkPad Support Elements Token-Ring Testing PCMCIA 16/4 Token-Ring Adapter Use the following procedure to test the PCMCIA 16/4 Token-Ring adapter. Service Tips: Adapter configuration is done by software during ThinkPad initialization. No verification of the configuration is necessary. To do problem isolation, use the diskette referenced in Information and Diskettes Used on page Two different connectors may be found at the end of the cable connecting the Token-Ring adapter to the LAN network: STP and RJ45. The STP connector, when disconnected, provides a wrap path to assist in verifying adapter card and cable operation. The RJ45 connector does not provide the wrap. Use the Help function (F1) for additional service information. 1 Power the support element off. Ensure the Token-Ring adapter is located in the top (A) PCMCIA slot. Ensure the LAN cable is securely connected to the Token-Ring adapter. Ensure the LAN cable is connected to the LAN network. Use the information at the right to determine which PCMCIA Token-Ring adapter is being tested. Find the Token-Ring adapter type that you want to test in the following list and go to the appropriate step. IBM Token-Ring 16/4 Credit Card Adapter II: Go to step 2 IBM Token-Ring Auto 16/4 Credit Card Adapter: Go to step 14 IBM Turbo 16/4 Token-Ring PC Card: Go to step 10 IBM Token-Ring 16/4 Credit Card Adapter II Shipped with all 2620 (360) ThinkPads. Has a green dot at the top of the card. IBM Token-Ring Auto 16/4 Credit Card Adapter Shipped with all 2625 (365) ThinkPads. Shipped with some 2635 (380) ThinkPads. Has Auto 16/4 Credit Card Adapter at the top of the card. IBM Turbo 16/4 Token-Ring PC Card Shipped with some 2635 (380) ThinkPads. Shipped with all 2645 (600) ThinkPads. Has Turbo 16/4 Token-Ring PC Card at the top of the card. 2 IBM 16/4 Credit Card Adapter II Ensure the IBM Token-Ring 16/4 Credit Card Adapter II, Installation Drivers and Diagnostic Diskette is installed. Power the support element on Maintenance Information for Thinkpad Consoles

39 Testing ThinkPad Support Elements 3 Do the following to configure the adapter: On IBM Credit Card Token-Ring Diagnostics, select Enter. On Computer System, select IBM ThinkPad 350 (C)... On Test Primary/Alternate, select Primary. On Primary IBM Token-Ring..., select Socket A (1). On...IBM Token-Ring...connectivity..., type c. On Adapter Diagnostics Main Menu, select Run Adapter Diagnostic. On Menu 2, press Y. On Menu 6 : Ensure memory range to be tested: D8000-DBFFF Press Enter 4 Use the following procedure to run the test. On Menu 3, select Run tests one time. On Menu 7 : Verify the displayed configuration values. Select IBM Token-Ring Network Cable. Disconnect the Token-Ring cable at the MAU. Press Enter to start the tests. Did the tests fail? YES NO Go to step 18. If the tests run without errors, a message indicating No errors displays for a short time, then Menu 3 displays. 5 Exchange the following FRUs one at a time: Token-Ring cable and RJ45-STP connector. PCMCIA Token-Ring adapter Use the procedures starting at step 1 to verify the repair. If you cannot resolve the problem, call for assistance. Chapter 2. Start of Repair for ThinkPad Consoles 2-27

40 Testing ThinkPad Support Elements 6 Use the following procedure to run Token-Ring tests: Connect the Token-Ring cable at the MAU. On Menu 3, select Exit Diagnostic Routines. On Ring Diagnostic, select Primary Adapter. This starts the ring test. Press Esc to exit the tests. Did the tests fail? YES NO Go to step 8. If the test does not detect errors, Normal displays at the lower left hand corner of the screen. 7 The tests found no problems on the adapter card and cable. The failure to connect is in the hub, network, or another station on the network. Answer the Did diagnostics fail question No. Return to the procedure that directed you here. End of procedure 8 Either the adapter card or cable were exchanged and tests run with no errors, or there is no problem with the original card and cable. If a FRU was exchanged, answer the question Did diagnostics fail as Yes. If no FRUs were exchanged, answer the question Did diagnostics fail as No. Return to the procedure that directed you here. 9 Is the adapter being tested an IBM Token-Ring Auto 16/4 Credit Card Adapter? NO YES Go to step 14. The tests are running without errors if the number of frames transmitted and received are the same (up to 10,000). A message Diagnostics completed successfully also displays Maintenance Information for Thinkpad Consoles

41 Testing ThinkPad Support Elements 10 IBM Turbo 16/4 Token-Ring PC Card Ensure the IBM Turbo 16/4 Token-Ring PC Card. Disk 1: LANAID 2.2x is installed. Ensure the Token-Ring adapter is plugged into the ThinkPad and is connected to the MSAU. Power the ThinkPad support element on. 11 Perform the following to run the Token-Ring test: From the "Startup Menu", select option 2: "...Extended Diagnostics". Press the "ENTER" key when "Hit any key..." message displays. Press the "ENTER" key when "Press the Enter key to continue..." message displays. Read the displayed information and press the "Enter" key to run the Internal Wrap Tests. The test is successful if "...rc = 00" is displayed. Did the test run with no errors? YES NO Go to step 16. Note:"...Configuration using LANAID" is not used. The adapter is configure automatically during LIC initialization. 12 Perform the following to run the On-Ring test: Ensure the Token-Ring adapter is connected to the MSAU and an additional station is active on the ring. From the "Diagnostic Test..." screen, select option 2, "On-Ring Test...". The test is successful if "...rc = 00" is displayed. Did the test run with no errors? NO YES Go to step 22. Chapter 2. Start of Repair for ThinkPad Consoles 2-29

42 Testing ThinkPad Support Elements 13 On-Ring test Failed. The failure may be caused by network or MSAU problems. Check with the customer to see if other stations are having network problems. The failure may be caused by the Token-Ring adapter not keeping the ThinkPad connected to the ring. Verify the "Transmitting and Receiving" values are the same during the test. Listen for an audible click at the MSAU before 5000 frames have been transmitted and received. Go to step Auto 16/4 Credit Card Adapter Ensure the IBM Token-Ring 16/4 Credit Card Adapter, Installation Diskette (Diskette 2 of 2) is installed. Power the support element on. 15 Do the following to run Token-Ring tests: On Token-Ring Auto 16/4 Credit Card Adapter, select Enter. This starts the tests. Did the tests run without errors? NO YES Go to step 22. The tests are running without errors if the number of frames transmitted and received are the same (up to 10,000). A message Diagnostics completed successfully also displays. 16 Locate the Multi Station Access Unit (MAU) connected to the support element. STP connectors are used on 8228 or equivalent MAUs. If you do not know the connector type, answer Yes. Is the failing station's MAU connector an RJ45 (not an STP)? YES NO Go to step Maintenance Information for Thinkpad Consoles