From the drop-down list, select Administrator or Supervisor.
|
|
- Alvin McCoy
- 5 years ago
- Views:
Transcription
1 Sign In, page 1 Menus, page 3 Common s and Tasks, page 6 Configuration in Packaged CCE, page 9 Sign In To sign in to Unified CCE Web Administration, point to Address>/cceadmin, where <IP Address> is the address of either CCE data server (the one on Side A or the one on Side B) or the address of the optional, additional AW-HDS-DDS, if you have deployed one. The Sign-In window has fields for: Role From the drop-down list, select Administrator or Supervisor. Domain The domain drop-down list shows all domains that are configured, as well as any Alternate User Principal Name (UPN) Suffixes that have been defined. Username Administrators sign in with their Active Directory UserName. Supervisors sign in with the agent username configured in the General tab on the Agent tool. Password Administrators sign in with their Active Directory password. Supervisors sign in with the password configured in the General tab on the Agent tool. The administrator's initial sign-in opens to the Home menu. The supervisor's initial sign-in opens to the Manage menu. If the Language Pack has been installed, the Sign-In window has a drop-down menu for language selection. 1
2 User Access User Access Administrators Supervisors who are newly created in the Packaged CCE Unified CCE Administration have both agent credentials and supervisor Active Directory credentials but are not in an AD security group. They must use their supervisor AD credentials to run reports on the teams they supervise. They must use their agent credentials to sign in to, and they have limited access to, tools on the Manage menu. Agents have no AD credentials and therefore no access to the Packaged CCE administration tools or to Unified CCE Configuration Manager. User Interface and Navigation What you see after a successful sign-in depends on your user role (Administrator or Supervisor), on the deployment type, and also on whether any features have been made unavailable or display-only for your credentials. Administrators see: A title bar above the menu that shows your username and offers a Sign Out option. The system automatically signs you out out after 30 minutes of inactivity. A menu bar with three menus: Home, Manage, and Settings. Supervisors see only one menu Manage and have restricted access to the tools on that menu. Supervisor Interface and Navigation Supervisors sign in to an interface with one menu, Manage. Supervisors are restricted as follows for the Manage tools: Agents Attributes Precision Queues Permissions On the Agent List window, supervisors can see and edit agents who are on teams they supervise. General tab: Supervisors can edit the Password and Re-enter password fields. Other fields are protected. Attributes tab: Supervisors can add, modify, and remove attributes for agents on teams they supervise. Skill Groups tab: Supervisors can add and remove the agent's membership in skill groups and can change the agent's default skill group. Supervisor tab: Not available for supervisors. Read-only Read-only 2
3 Languages Skill Groups. Teams Permissions On the Skill Group List window, supervisors can see and edit all skill groups. Supervisors cannot add or delete skill groups. General tab: fields are protected. Members tab: supervisors can add and remove skill groups for agents who are on teams they supervise. Read-only Related Topics Common s and Tasks, on page 6 Languages After the Language Pack is installed, the Sign-In window includes a Language drop-down menu. The drop-down includes more than a dozen languages. English is the initial and the default language. Pick any other language to see the user interface and the online help in that language. The system retains your choice for subsequent sign-ins until you change it again. Menus Your access to menus and to the options within menus is based on whether you are a Supervisor or an Administrator. Menus are: Home The Home window shows the deployment type that was selected at the initial sign-in and the software version of Unified CCE that is currently in use. Manage The tools you use most frequently are organized under the Manage menu, which opens to three submenus: Home, Manage, and Other. System The System menu has these submenus: Congestion Control and Agent Trace. Home The Home menu has three tabs: General, Capacity Info, and System Validation. Signing in puts the administrator on the General tab, which shows the current deployment type and software version for your system. 3
4 Manage The Capacity Info and System Validation tabs track metrics and validation rules and show how your system meets, exceeds, or violates them. These tabs provide important diagnostic and monitoring information. Manage The tools you use most frequently are organized under the Manage menu, which opens to three submenus Agent, Call, and Other. Each submenu has links that open tools where you create and maintain essential configuration for call center operation. Click a tool to open its interface. Depending on your deployment type and the feature control set assigned to your credentials, you may not see all tools, or some tools may be display-only for you. There is an API for each tool. Agent Use these tools to configure your workforce and its areas of expertise. 4
5 Manage Agents Attributes Desk Settings Precision Queues Reason Codes Skill Groups Teams Use Open this tool to create and maintain agents, assign attributes to them, add them to skill groups, and establish them as supervisors. Open this tool to create and maintain attributes that can be assigned to agents Open this tool to create and maintain desk settings that can be assigned to agents. Open this tool to create and maintain precision queues for which agents can become eligible. Calls are routed to an agent in a precision queue, provided that agent's attributes qualifies her for that queue. Open this tool to create and maintain reason codes that agents enter on their desktops when they go idle (or "Not Ready"). Open this tool to create and maintain skill groups and to add agents as members of a skill group. Open this tool to create teams, to add agents to a team, and to assign supervisors for a team. See Agents Attributes Desk Settings Precision Queues Reason Codes Skill Groups Teams Call Use these tools to configure the way calls are organized, delivered, and reported on. Bucket Intervals Use Open this tool to define "buckets" or time intervals that segment call-handling activity. Bucket intervals can be associated with call types, skill groups, and precision queues and are used in a number of Cisco Unified Intelligence Center reports. See Bucket Intervals Call Types Open this tool to create and maintain categories ("types") for calls. For example, you might want a call type for calls that require supervisor assistance. Add and Maintain Call Types Dialed Numbers Open this tool to create and maintain dialed number scripts that will be used to select routing scripts to deliver calls to agents. Dialed Numbers Expanded Call Variables Open this tool to create and maintain call variable data that is delivered with a call and available to the agents who receive the call. Expanded Call Variables 5
6 Settings Network VRU Scripts Use Open this tool to create and maintain scripts that direct Unified Customer Voice Portal on the call delivery. See Network VRU Scripts Other Bulk Jobs Use This is the only tool under Other. Open this tool to create bulk jobs that will create and edit multiple agent and dialed number records in a single operation. See Bulk Jobs Settings This menu has two selections: Configure Deployment and Agent Trace. Configure Deployment Agent Trace Use Use this tool to change deployment type and to set call capacity. Use this tool to track and report on every state an agent passes through. See Configure Deployment Agent Trace Common s and Tasks Unified CCE Web Administration windows share a consistent interface for common actions: 6
7 Lists Lists List Windows All tools open to a List window that has rows for all currently-configured objects. The Teams tool has a list with a row for each team. The Call Types tool has a list has a row for each call type. And so forth. List windows have a standardized interface. You can search, sort, edit, and delete from the List. Permissions on list windows vary for administrators and supervisors and are noted in the topic for each tool. Add Objects Click New on a list window to open an Add window where you can complete fields to create and save a new object. Search a List Use the Search field at the top right of the window to locate objects in a list. Enter all or part of the Name (or name-equivalent, such as DialedNumberString or Text) or Description field to find matches. Clear the search by deleting text from the Search field. The Search field in the Agents tool offers an advanced and flexible search. Click + to open at the far right of the Search field to open a pop-up window where you can: Select to search for agents only, supervisors only, or both. Enter a Username, Agent ID, First or Last name, or a Description to search for that string. Enter one or more team names separated by spaces. (Team is an OR search - the agent or supervisor must be a member of one of the teams.) Enter one or more attribute names separated by spaces. (Attributes is an AND search - the agent or supervisor must have all attributes.) Enter one or more skill group names separated by spaces. (Skill Groups is an AND search.) This illustration shows a search for agents who are on either Team xyz or Team robots and who are members of Skill Group sg1. Three agents meet those criteria. 7
8 Sort a List Sort a List If a column on a list window has an arrow icon in the column header, click the arrow to sort in ascending or descending order. Popups Popup Selection Many Add and Edit windows have popups for searching and choosing items relevant to that tool. Some popups are "search-and-select," allowing you to chose one item. Other popups are "search-and-add," allowing you to select multiple items. For example, because an agent can be on only one team, the search-and-add popup for adding an agent to a team allows only one selection. The search-and-select Skill Group Members popup allows you to select one or more agents to add to the skill group. Click the magnifying glass icon to open the popup, where you can locate and select items that have been configured. Keyboard Shortcuts Press the question mark (?) key to open a window that shows keyboard shortcuts that are appropriate for that tool and for your status (Supervisor or Administrator). Tip The keyboard shortcuts window does not open when you press the (?) key in a text field. 8
9 Native Character Sets Native Character Sets If you have installed the Language Pack, the Sign-In window includes a Language drop-down menu. The drop-down includes more than a dozen languages. Pick any one of them to see the Unified CCE Web Administration interface and online help in that language. Regardless of the language you select, for the optional Description field in all tools and the required First Name and Last Name fields in the Agent tool, you must enter characters that are recognized by the database. If you do not, you see an error stating The system does not support these characters. Configuration in Packaged CCE Although the tools in the Unified CCE Administration Manage menu are sufficient for basic configuration for your contact center, you need to access the tools in Unified CCE Configuration Manager on the CCE Data Server for some configuration. See Configuration Manager 9
10 Configuration in Packaged CCE 10
Manage Administrators
The Packaged CCE deployment of Unified CCE Administration offers extensive flexibility in the configuration of administrator users and in ways to limit their system access. Administrator access is controlled
More informationManage Agents. Agents
Agents, page 1 Add and Maintain Agents, page 2 Search for Agents, page 5 Manage Agent Environment, page 6 Manage Agent Expertise, page 11 Agent Reskilling, page 11 Edit Skill Group Membership for Multiple
More informationManage Agents. Agents
Agents, page 1 Add and Maintain Agents, page 2 Add an Agent by Copying an Existing Agent Record, page 5 Search for Agents, page 6 Manage Agent Environment, page 6 Manage Agent Expertise, page 12 Agent
More informationAgent Administration
This chapter explains the tasks you must be familiar with when setting up agents for your Unified CCE contact center. Administering Agents, page 1 Configure Not Ready Reason Codes, page 4 Agent Feature
More informationBulk Jobs. Manage Bulk Jobs
Use bulk jobs to create and edit multiple individual agent and dialed number records in a single operation, based on the data specified in a content file. Bulk jobs are a fast and efficient way to enter
More informationCisco Interaction Manager (Unified WIM and Unified EIM)
Cisco Interaction Manager (Unified WIM and Unified EIM) Capabilities, page 1 Installation, page 3 Configuration, page 6 Capabilities About Cisco Interaction Manager Cisco Interaction Manager (CIM) is a
More informationPrecision Routing. Capabilities. Precision Queues. Capabilities, page 1 Initial setup, page 5
Capabilities, page 1 Initial setup, page 5 Capabilities Precision Queues Precision routing offers a multidimensional alternative to skill group routing: using Unified CCE scripting, you can dynamically
More informationPrecision Routing. Capabilities. Precision Queues. Capabilities, page 1 Initial Setup, page 6
Capabilities, page 1 Initial Setup, page 6 Capabilities Precision Queues Precision routing offers a multidimensional alternative to skill group routing: using Unified CCE scripting, you can dynamically
More informationCisco Finesse Desktop Interface
When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Supervisors have additional features that appear on their desktops. This
More informationCisco Finesse Desktop Interface
When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Supervisors have additional features that appear on their desktops. This
More informationPrivate/Public Saved Searches
Private/Public Saved Searches Learning Objectives In this Job Aid, you will learn how to: 1 Save a private/public search page 3 2 Save a search template page 5 3 Access private and public saved searches
More informationUnified CCX Administration Web Interface
The Unified CCX provides a multimedia (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources
More informationCisco Unified CM User Options
Cisco Unified CM User Options This document describes how to use Cisco Unified CM User Options web pages. Cisco Unified CM User Options provides a web-based interface that allows users and administrators
More informationPeripherals and Trunk Groups
This chapter describes how to configure peripherals and the trunk groups associated with them. It includes: An introduction to the peripheral subsystem Instructions on how to view, define, delete, or modify:
More informationGetting Started with the Assistant Console
Getting Started with the Assistant Console As assistants, you can access the Manager Assistant features on your computer using the Assistant Console application to handle calls for managers. The Manager
More informationYou can configure different reason codes with the same reason code label across various teams.
The Reasons tab on the Cisco Finesse administration console allows you to view, add, edit, and delete Not Ready reason codes, Sign Out reason codes, and Wrap-Up reasons. The reason codes you configure
More informationCTI OS and Cisco Agent Desktop Feature Configuration
CTI OS and Cisco Agent Desktop Feature Configuration Agent Feature Configuration with Agent Desk Settings List Tool, page 1 Supervisor Feature Configuration, page 6 Agent Re-skilling Tool, page 7 Skill
More informationSkill Targets. Configuration Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 10.0(1) 1
This chapter describes how to set up the entities that the system software selects to handle calls at a peripheral. This chapter also includes instructions for using the agentcfg.exe utility that allows
More informationProvision Unified CM for Unified CCX
When you access Unified CCX Administration for the first time in a cluster, the system automatically initiates the cluster setup procedure once for each cluster to perform the following tasks: Identify
More informationIntegration of Customer Instance with Shared Management
Integration of Customer Instance with Shared Management Unified CCDM Integration, page 1 Cisco UCDM Integration, page 21 ASA Integration, page 24 Perimeta SBC Integration, page 34 Cisco Prime Collaboration
More informationInstructions for SAP CCtr. How to use SAP Contact Center phone system
Instructions for SAP CCtr How to use SAP Contact Center phone system How to start the program 1. Open Internet Explorer browser. Type http://[sap Contact Center Website].ipcallcenters.eu into the address
More informationUser Group Configuration
CHAPTER 90 The role and user group menu options in the Cisco Unified Communications Manager Administration User Management menu allow users with full access to configure different levels of access for
More informationInternet Script Editor
ISE Application, page 1 ISE Functionality, page 1 ISE Requirements, page 2 TLS Requirements for ISE, page 2 ISE Installation and Upgrades, page 5 Troubleshooting Tools for, page 7 ISE Application You can
More informationManage Reasons. Not Ready Reason Codes
The Reasons tab on the Cisco Finesse administration console allows you to view, add, edit, and delete Not Ready reason codes, Sign Out reason codes, and Wrap-Up reasons. The reason codes you configure
More informationIntroduction to Cognos
Introduction to Cognos User Handbook 7800 E Orchard Road, Suite 280 Greenwood Village, CO 80111 Table of Contents... 3 Logging In To the Portal... 3 Understanding IBM Cognos Connection... 4 The IBM Cognos
More informationTable of Contents. CPS Supplier Portal 05 - Self-Service "Admin"
Table of Contents Introduction... 2 Prerequisites... 2 General... 3 Company Profile - Organization... 4 Contact Directory... 5 Create a New Contact... 6 Update a Contact... 8 Inactivate a Contact... 10
More informationGet Started with the Assistant Console
Get Started with Assistant Console, page 1 Log In and Out of the Assistant Console, page 2 Explore the Console Without Assisting Managers, page 2 Use the Console with Your Mouse and Keyboard, page 10 Use
More informationManage Team Resources
You can assign phone books, reason codes, wrap-up reasons, custom desktop layouts, and workflows to teams on the Team Resources tab of the administration console. Team Resources, page 1 Assign Phone Books
More informationCPBX Receptionist. User Guide. Release 17.sp2 Document Version 1
CPBX Receptionist User Guide Release 17.sp2 Document Version 1 9737 Washingtonian Boulevard, Suite 350 Gaithersburg, MD 20878 Tel +1 301.977.9440 WWW.BROADSOFT.COM BroadWorks Guide Copyright Notice Trademarks
More informationUnified CCX Administration Web Interface
The Unified CCX provides a multimedia (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources
More informationActivePBX Administrator s Guide
ActivePBX Administrator s Guide CONTENTS Preface... v Document Conventions... v Glossary Conventions... v 1. Accessing the Admin Web Portal... 6 Logging in to the Web Portal... 7 Understanding the Admin
More informationAgent Console. The Agent Console. The topics in this section provide information about the Agent Console.
Agent Console The topics in this section provide information about the Agent Console. The Agent Console The agent logs into the workstation The agent is automatically logged in to Intradiem; the Agent
More informationWork Smart Lead management in CRM for SMB
Work Smart Lead management in CRM for SMB In Microsoft Dynamics CRM for SMB Sales (CRM for SMB), Lead records capture potential new customer information without requiring that you create an account. Leads
More informationTask Routing. Task Routing
, page 1 API Request Flows, page 10 Failover and Failure Recovery, page 18 Setup, page 21 Sample Code for, page 30 Reporting, page 31 describes the system's ability to route requests from different media
More informationClearspan Hosted Thick Call Center Quick Reference Guide
Clearspan Hosted Thick Call Center Quick Reference Guide Agent Tasks Call Center Interface The following elements are available from the Call Center interface: Menu bar Located at the top, it allows you
More informationCisco Unified Customer Voice Portal
This chapter explains the procedures you must perform to configure the Cisco Unified CVP Call and OAMP servers on Side A and Side B. Validate Network Card, page 2 Configure Unified CVP Call Server, page
More informationWorking with Unified CCE APIs
Cisco Unified Contact Center Enterprise (Unified CCE) uses REST-based API functions accessed over HTTP. Five API operations are supported, and each is mapped to an HTTP operation. For more information,
More informationSystem Architecture and Reporting
Unified ICM software distributes incoming telephone calls and web-initiated requests to skill-appropriate, available agents across multiple contact centers. It does this by tracking activity on all monitored
More informationUpgrade Side A. Upgrade Side A Tasks
Tasks, page 1 Unified CVP Reporting Server Preupgrade s, page 7 Common Software Upgrade s, page 9 Finesse Upgrade s, page 13 Unified Intelligence Center Upgrade s, page 13 Unified Contact Center Enterprise
More informationDigest Authentication Setup for SIP Trunks
This chapter provides information about digest authentication setup for SIP trunks. When you configure digest authentication for SIP trunks, Cisco Unified Communications Manager challenges the identity
More informationHosted PBX Administrator s Guide. IVR DID Management CALL QUEUES. 1 Ally Communications Hosted PBX Administrator's Guide
Hosted PBX Administrator s Guide CALL QUEUES IVR DID Management 1 CONTENTS Preface Document Conventions Glossary Conventions 1. Accessing the Admin Web Portal Logging in to the Web Portal Understanding
More informationRelease 8.6, page 2 Configure Cisco Unity Connection for Use with Cisco Jabber, page 3
for an On-Premises Deployment with Cisco Unified Communications Manager Release 9.x and Later, page 1 for an On-Premises Deployment with Cisco Unified Communications Manager Release 8.6, page 2 Configure
More informationTelephony Toolbar Enterprise. User Guide
Telephony Toolbar Enterprise User Guide Release 4.4 October 2009 Table of Contents 1 Summary of Changes... 7 1.1 Changes for this Release... 7 2 About This Guide... 8 2.1 Open Telephony Toolbar-Corporate...
More informationThe Evolved Office Assistant
The Evolved Office Assistant USER GUIDE TM 995 Old Eagle School Road Suite 315 Wayne, PA 19087 USA 610.964.8000 www.evolveip.net Release 1.0 Document Version 1 Copyright Notice Copyright 2008 Evolve IP,
More informationQUICK GUIDE. Introducing Oasys
QUICK GUIDE Introducing Oasys Introduction to Oasys This quick guide is designed to give an overview of Oasys platform administration. It has been structured around the tabs used to navigate around the
More informationBANNER 9 QUICK NAVIGATION GUIDE
Application Navigator Application Navigator provides a single interface to navigate the Banner 9 JAVA pages. It is a tool that allows you to go back and forth between the current Banner forms and the new
More informationIntroducing the Cisco IPMA Assistant Console
CHAPTER 1 Introducing the Cisco IPMA Assistant Console Cisco IP Manager Assistant (Cisco IPMA) provides call-routing capabilities and other features that can help managers and assistants handle phone calls
More informationAccessing Skyward Mobile Access App
Accessing Skyward Mobile Access App Previous: Keyboard Shortcuts Parent: General Navigation Additional... The Skyward Mobile Access app is available for free download on Android and ios devices. Once you
More informationCisco Unified Personal Communicator Release 8.5
Frequently Asked Questions Cisco Unified Personal Communicator Release 8.5 FAQs 2 Basics 2 Setup 3 Availability 5 Contacts 8 Chat 10 Calls 18 Conference Calls 25 Voicemail 26 Web Meetings 27 Troubleshooting
More informationCreating a distribution group
Creating a distribution group You can group a number of selected contacts together, for example all of your team. This is known as a distribution group or list. Using a distribution group, you can email
More informationCisco Voice Services Self-Care Portal User Guide
Cisco Voice Services Self-Care Portal User Guide OVERVIEW What Is It? The Self Care Portal can be used to manage your telephone settings, including changing and updating settings without contacting the
More informationFrequently Asked Questions
Frequently Asked Questions Frequently Asked Questions for Cisco Unified Personal Communicator 8.6 and Voice and Video Firmware 8.6 for Cisco Virtualization Experience Client 6215 FAQs 2 Basics 3 Setup
More informationCCAgent User Guide. To open CCAgent Go to Start / Programs/Alcatel/CCAgent/CCAgent. This will then open up the CCAgent tool bar and configuration box
To open CCAgent Go to Start / Programs/Alcatel/CCAgent/CCAgent CCAgent User Guide This will then open up the CCAgent tool bar and configuration box Or Double click on the CCA desktop icon Toolbars available
More informationSoftware Installations for Components
Install Microsoft Windows Server, page 1 Install VMware Tools, page 3 Configure Network Adapters for Unified CCE Call Server and Unified CCE Data Server, page 4 Set Persistent Static Routes, page 5 Run
More informationAdministering Avaya Control Manager for Avaya Agent for Desktop
Administering Avaya Control Manager for Avaya Agent for Desktop Release 1.6.2 Issue 1 October 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that
More informationDrop Trailer Unit. Commercial Customer Website Link. User Guide
Drop Trailer Unit Commercial Customer Website Link User Guide 1 TABLE OF CONTENTS 1 TABLE OF CONTENTS... 1 2 INTRODUCTION... 2 3 KEY TERMS... 2 4 USER LOGIN... 3 4.1 User Login... 3 5 DROPS LISTING PAGE...
More informationEnterprise Voice SUBSCRIBER GUIDE
Enterprise Voice SUBSCRIBER GUIDE Conterra Networks Enterprise Voice SUBSCRIBER GUIDE 3 TABLE OF CONTENTS Table of Contents Introduction... 6 Logging in... 6 Navigation Bar, Sub-Menu and Page Layout...
More informationConfiguration Limits and Feature Availability for Reference Designs
Configuration Limits and Feature Availability for s Configuration Limits, page 1 Feature Availability for s, page 13 Configuration Limits The following tables list key configuration limits for Contact
More informationLive Data CLI Commands
Supported Character Set for Live Data Installation CLI Commands, page 1 Live Data AW DB Access, page 2 Live Data Cluster Configuration, page 3 Live Data Reporting Configuration, page 4 Live Data Services
More informationVerizon MDM UEM Unified Endpoint Management
Verizon MDM UEM Unified Endpoint Management Version: 1.0 Last Updated: 3/29/18 Table of Contents Unified Endpoint Management (UEM) Overview... 4 Account Dashboard... 4 Unified Endpoint Management (UEM)
More informationCox Business IP Centrex Call Center Standard Agent/Supervisor User Guide
Cox Business IP Centrex Call Center Standard Agent/Supervisor User Guide 2017 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any
More informationSelf-Provisioning. Self-Provisioning
, on page 1 Settings, on page 3 User Profile Settings, on page 8 Set Up for New User, on page 9 Set Up for Existing User, on page 10 Set Up Cisco Unified Communications Manager to Support, on page 10 for
More informationGroup Administrators
Hosted VoIP Phone System Blue Platform Admin Portal Guide for Group Administrators Table of Contents 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Admin Portal... 7 3 Hosted VoIP Admin
More informationUSPS LiteBlue ecareer Application Compatibility View Settings
USPS LiteBlue ecareer Application Compatibility View Settings Some users have reported experiencing difficulty while accessing the ecareer application on the USPS LiteBlue website using Microsoft Internet
More informationSKYPE FOR BUSINESS INTEGRATION FOR COMCAST BUSINESS VOICEEDGE
SKYPE FOR BUSINESS INTEGRATION FOR COMCAST BUSINESS VOICEEDGE USING THE SKYPE FOR BUSINESS INTEGRATION FOR BUSINESS VOICEEDGE The Skype Integration connects your Comcast Business VoiceEdge service to your
More informationAdding and Editing Chapter and Adviser Information Logging in for the first time (Existing chapters)... 2
Chapter Advisers CONTENTS Adding and Editing Chapter and Adviser Information... 2 Logging in for the first time (Existing chapters)... 2 How to edit a chapter s information:... 2 How to view all chapter
More informationConfiguration of trace and Log Central in RTMT
About Trace Collection, page 1 Preparation for trace collection, page 2 Types of trace support, page 4 Configuration of trace collection, page 5 Collect audit logs, page 19 View Collected Trace Files with
More informationBMS Managing Users in Modelpedia V1.1
BMS 3.2.0 Managing Users in Modelpedia V1.1 Version Control Version Number Purpose/Change Author Date 1.0 Initial published version Gillian Dass 26/10/2017 1.1 Changes to User roles Gillian Dass 14/11/2017
More informationCore Component Installation
Core Components Installation Approach, page 1 Golden Template Requirements, page 2 Common s for Golden Templates, page 14 Core Components Installation Approach You can use golden templates to clone and
More informationManage End Users. End User Overview. End User Management Tasks. End User Overview, on page 1 End User Management Tasks, on page 1
End User Overview, on page 1 End User Management Tasks, on page 1 End User Overview When administering an up and running system, you may need to make updates to the list of configured end users in your
More informationHosted VoIP Phone System. Hosted Call Center. Supervisor User Guide
Hosted VoIP Phone System Hosted Call Center Supervisor User Guide Contents 1 About This Document... 6 1.1 Audience... 6 1.2 How This Guide is Organized... 6 1.3 Software Requirements... 7 2 Introduction
More informationDescription. Table of Contents. Effective Date. System Requirements
Description The VoiceEdge for Skype for Business Companion App connects your Comcast Business VoiceEdge service to your Skype for Business account. Using click-to-dial, you can initiate phone calls directly
More informationINTEGRATED WORKFLOW COPYEDITOR
COPYEDITOR Content Asset or Learning Object Tagging INTEGRATED WORKFLOW CONTENT DEVELOPMENT PHASE In this Content Development workflow phase process, you add or modify Pearson, discipline-specific, and/or
More informationOne Identity Active Roles 7.2. Web Interface Administrator Guide
One Identity Active Roles 7.2 Web Interface Administrator Guide Copyright 2017 One Identity LLC. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described
More informationInstall and Configure the TS Agent
Install the TS Agent, page 1 Start the TS Agent Configuration Interface, page 2 Configure the TS Agent, page 2 Creating the REST VDI Role, page 7 Install the TS Agent Before You Begin Confirm that the
More informationTelax Administrator Portal
Telax Administrator Portal Table of Contents A. Getting Started... 2 B. Home... 2 C. Executive Dashboard... 3 E. Configuration... 5 1. General Page... 5 2. Working Hours... 5 3. Contact List:... 6 4. Queues:...
More informationChapter 4.23: Using the Client Access Portal
Chapter 4.23: Using the Client Access Portal Overview This chapter will guide you through logging into and using the Client Access Portal. The Client Access portal will give you the ability to view open
More informationBANNER 9 QUICK NAVIGATION GUIDE
MARCH 2017 Application Navigator Application Navigator provides a single interface to seamlessly navigate between Banner 9 JAVA pages and Banner 8 Oracle forms. It is a tool that allows you to go back
More informationDOLLAR GENERAL CAREER SITE CANDIDATE ONLINE APPLICATION REFERENCE GUIDE
DOLLAR GENERAL CAREER SITE CANDIDATE ONLINE APPLICATION REFERENCE GUIDE In June 2016, Dollar General launched a new online application system. This Reference Guide is for the new system and includes the
More informationRelativity's mobile app Guide
Relativity's mobile app Guide March 2, 2016 - Version 1.1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
More informationThe Group Call Pickup feature and Directed Call Pickup feature do not work with hunt lists.
Hunt list setup The following chapter provides information to add or remove hunt lists or to add, remove, or change the order of line groups in a hunt list, or synchronize configuration changes with affected
More informationManage Workflows. Workflows and Workflow Actions
On the Workflows tab of the Cisco Finesse administration console, you can create and manage workflows and workflow actions. Workflows and Workflow Actions, page 1 Add Browser Pop Workflow Action, page
More informationTABLE OF CONTENTS DOCUMENT HISTORY
TABLE OF CONTENTS DOCUMENT HISTORY 4 UPDATE 18B 4 Revision History 4 Overview 5 Feature Summary 6 Application Security 9 Link Standalone User Accounts to Person Records on the Create User Page 9 Securing
More informationInstallation Guide. 3CX CRM Plugin for ConnectWise. Single Tenant Version
Installation Guide 3CX CRM Plugin for ConnectWise Single Tenant Version "Copyright VoIPTools, LLC 2011-2016" Information in this document is subject to change without notice. No part of this document may
More informationPreupgrade. Preupgrade overview
overview, page 1 Virtual contact center upgrades, page 2 Common Ground preupgrade task flow, page 3 Technology Refresh preupgrade task flow, page 5 Common Ground preupgrade tasks, page 6 Technology Refresh
More informationCisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1)
Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1) First Published: 2017-08-24 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706
More informationCloudHealth. AWS and Azure On-Boarding
CloudHealth AWS and Azure On-Boarding Contents 1. Enabling AWS Accounts... 3 1.1 Setup Usage & Billing Reports... 3 1.2 Setting Up a Read-Only IAM Role... 3 1.3 CloudTrail Setup... 5 1.4 Cost and Usage
More informationToolbar User Guide. Release 17.0
Toolbar User Guide Release 17.0 2012 by Cox Communications. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying,
More informationUser Reference Guide
LEARNING CENTRE http://lms.toyota.com.au User Reference Guide Page 1 Learning Centre User Overview Reference Guide Last Modified 23/07/10 2010 Toyota Institute Australia. All rights reserved. All brand
More informationBusiness Communications Solutions 9910 Irvine Center Drive Irvine, CA [ m ] [ f ]
TOSHIBA NET PHONE USER GUIDE Business Communications Solutions 9910 Irvine Center Drive Irvine, CA 92618 www.bcsconsultants.com [ m ] 949.333.1000 [ f ] 949.333.1001 THE GRAND TOUR The Main Screen Call
More informationGetting Started with Prime Network
CHAPTER 1 These topics provide some basic steps for getting started with Prime Network, such as how to set up the system and the basic parts of the Prime Network Administration GUI client. Basic Steps
More informationClearspan Hosted Thin Call Center Quick Reference Guide
Clearspan Hosted Thin Call Center Quick Reference Guide Agent Tasks 4. If you set Post call State to Unavailable, you may have to select a code that explains the reason for your unavailability. 5. If you
More informationCisco Unified Web and Interaction Manager System Administration Guide
Cisco Unified Web and E-Mail Interaction Manager System Administration Guide For Unified Contact Center Enterprise and Hosted and Unified ICM Release 4.2(1) August 2007 Americas Headquarters Cisco Systems,
More informationThe following sections describe the various menu options.
The Tools menu of the Unified CCX Administration web interface provides access to system tools you can use to perform a variety of administrative tasks and contains the following menu options: Plug-ins
More informationCisco Unified CCE Data Server
This chapter contains the configuration procedures you must perform for the Unified CCE Data Servers on Side A and Side B. Configure SQL Server, page 1 Configure Domain Manager, page 2 Set Up the Instance,
More informationApplication Notes for Amtelco ecreator PDS Agent with Avaya Proactive Contact with PG230 Issue 1.0
Avaya Solution & Interoperability Test Lab Application Notes for Amtelco ecreator PDS Agent with Avaya Proactive Contact with PG230 Issue 1.0 Abstract These Application Notes describe the configuration
More informationUser Guide for Cisco Unified Contact Center Domain Manager
User Guide for Cisco Unified Contact Center Domain Manager Release 11.0.1 August 2015 Corporate Headquarters Cisco Systems, Inc. 170, West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com
More informationCisco Unified Customer Voice Portal
Unified CVP, page 1 Operations Console, page 3 Error Handling, page 14 Control Center Operation, page 15 Device Pools, page 42 Import Operations Console Configuration, page 46 Export Operations Console
More informationCisco Finesse desktop interface
When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Supervisors have additional features that appear on their desktops. This
More informationFive9 Adapter for Oracle
Cloud Contact Center Software Five9 Adapter for Oracle Administrator s Guide July 2017 This guide describes how to configure the integration between Five9 and the Oracle Service Cloud, previously know
More information