ApplyOnline/CommApply Supporting documents module Broker Hints & Tips. December 2016

Transcription

1 ApplyOnline/CommApply Supporting documents module Broker Hints & Tips December 2016

2 2 Introduction This Hints and Tips document has been designed to support you with the new document upload module available in ApplyOnline/CommApply, the content has been provided as a result of specific feedback that we ve received from Brokers: This document contains the following: Checklists & Attaching / Submitting Documents Adding additional documents Different ways to attach documents / scanning Optical Character Recognition (OCR) Requesting an exception and / or defer Multiple applications for the same borrowers Pricing request Adding additional documents Printing the Submission / Approval Checklist Applications that have been previously submitted that require amendment How to know if the supporting documents have been received.

3 Checklists & Attaching /Submitting Documents This screen contains three sections: - The Submission Checklist - The Approval Checklist and - Additional Submission Documents (Optional). To ensure a faster time to decision it s important that you follow the correct steps when submitting your supporting documents to CommBank. The Submission Checklist: For all applications you must action all 'mandatory items' (signified by!) on the Submission checklist prior to submitting the deal including self-verification. Ensure that you self-verify all documents in the Submission checklist when you submit the deal via the Submit button (located at the top right hand section of the screen) these documents will be automatically sent to CommBank. The Approval Checklist: This checklist contains all document requirements not already completed and must be completed POST deal submission to obtain full approval. Once all requirements are completed (attached / self-verified), a pop-up box will appear to submit the document package to CommBank - remember to select the Send Checklist To Lender at the pop-up box, alternatively if this pop up message is missed you can click on the Send Checklist To Lender button located next to the Approval Checklist section. Make sure you self-verify all items in the Approval checklist. The Additional Submission Documents (Optional): Additional documents can be attached in this section. Select Send Checklist To Lender to forward the documents to CommBank. For a faster time to decision and a great outcome for you and your clients, ensure that you: 1. Complete mandatory and non-mandatory items shown on 'Submission Checklist ensuring that self-verification has been performed with each document 2. Submit the loan application via the Submit button (located in the top right hand section of the screen). Any documents uploaded will be automatically sent to CommBank with the submission. 3. Complete the 'Approval Checklist', uploading all outstanding document requirements ensuring that self-verification has been performed with each document 4. Select the Send Checklist To Lender button 5. Upload any other documents to the Additional Documents' section. 6. Select the Send Checklist To Lender button. 3 Note: If an Exception or Defer is selected please ensure that a note to the Lender is provided wherever possible - having this additional information will assist CommBank when raising an exception.

4 Adding Additional Documents (Optional) You can attach miscellaneous documents using the Additional Approval Documents (Optional) feature which can be located at the bottom of the Submission / Approval Checklist (as illustrated below). This feature can be used to attach miscellaneous documents such as divorce papers, court documents etc. In this instance wherever a document is attached on the checklist will determine what XML is sent irrespective of document content. 4

5 Attaching Documents If a document is attached only, the whole document is sent to CommBank s systems. If the document is attached and verified you have the choice to send all or part of the document attachment. Documents can be dragged from your desktop and attached to the checklist by selecting the function Drag files here to upload. You can also drag a file direct to a condition - or select 2 or more files and drag to any one of the selected to attach them in bulk By clicking the Add from button, documents can be attached to the Submission Checklist from your Google drive If you have loaded files previously into your Library they will be available for selection here. Highlight the relevant files and click the attach button, if any documents have been incorrectly selected click on the Delete Files button. View files as tiles View files as thumbnails 5 By clicking the Upload Files button, documents can be uploaded from any drive on your PC and attached to the checklist

6 Attaching Documents continued When you are uploading documents a progress bar will display, as it progresses, it will change from blue to orange and in some instances red if there is an error. When uploading large documents you may experience a small network induced delay. If this is the case you can go to another task or minimise the browser window. The upload of documents will continue to load as intended in the background. 6

7 Attaching / Scanning Documents You can choose to scan all of the documents supporting an application into a single large attachment. If a multi-page document is sent it displays in the verification window as displayed in this screen shot. You can select just one page or multiple pages therefore allowing them to digitally break your attachment into the pages which meet that specific requirement. When selected, a page shows with a blue outline CommApply / ApplyOnline has the ability to upload a multi-page file, therefore you do not need to scan all documents individually. You can scan them all in one hit then upload the one file and self-verify. 7 When Self-Verifying the On-Boarding form please click on the Select All button. For other documents specific pages can be selected or alternatively Select All can be clicked. If a single attachment represents just one document you must select the Select All button.

8 Optical Character Recognition Optical Character Recognition (OCR) technology will now be used with the following forms: On-Boarding; Pricing where applicable; and Guarantor where applicable. When Self-Verifying the On-Boarding form please click on the Select All button. For other documents specific pages can be selected or alternatively Select All can be clicked. OCR technology will be used to associate documents with the loan application and perform basic verification e.g. The On-Boarding form will be checked for signatures and the correct version of the form. Changing the populated data will disqualify the loan application may delay the application process. Hover over the eye icon to see an image of the OCR captured Make sure your Supporting Documents are clear of marks or damage and are scanned to the highest quality possible to ensure that OCR capability can be utilised. You are required to answer the questions Signed by all Applicants and Signed by Broker 8 The Credit Card limit will be cross referenced with the credit card limit on the application form Click on the Self- Verify pages button once the pages have been selected Notes to the Lender can be entered here

9 Requesting an Exception and / or Defer Brokers are able to select the option of Exception for documents where there is an incorrect requirement, document is unavailable or other. A further option of 'Defer' (see screen shots below) is now available for Brokers to select when they know that they will be receiving the document(s) in the future. Brokers are encouraged to enter a note in the Add a note to the lender field (see screen shot below) when an exception or defer is selected. 9

10 Multiple applications for the same borrower(s) When completing a multiple application for the same borrower / borrowers be sure to complete the Multi-Part Application section (below) in the Summary tab as this will help us to easily identify, process and decision these applications together. The following steps will assist with submitting a Multi application: 1. Complete the first application and select the Multi-Part Application checkbox and save don t submit 2. Complete the second application and select the Multi-Part Application once again and select the relevant application number from the drop down list 3. Submit both applications. 10

11 Pricing Request When submitting a Home Loan Pricing Request with your application, make sure that you check the Pricing Discount dropdown located under Features & Discounts as well as attaching the Pricing Discount Approval. 11

12 Printing the Submission / Approval Checklist The Print Summary option (located at the top and bottom of the Submission / Approval Checklist) allows you to print a summary of all of the documents that have been submitted to the Lender and those that are outstanding. 12

13 Applications that have been submitted prior to the recent CommApply / ApplyOnline changes that require amendments Should an application previously submitted (prior to recently introduced Supporting Documents module) require an amendments, the system will ask you to upload all required documentation, irrespective of what you previously provided to the CommBank. When this occurs, the steps to follow are: 1. Attach and complete self-verification of all mandatory documents: Home Loan On-Boarding Application Pricing Request where applicable Home Loan Supplementary Details Guarantor where applicable Note: The previous Home Loan On-boarding and Home Loan Supplementary Details Guarantor forms can be attached. Additionally, if the a previous Pricing Request is still valid (e.g. it has not expired) this can also be attached. 2. For all other required supporting documentation, if previously submitted documents are still valid (i.e. verification acceptance dates have not expired) then Request an Exception of Other is to be selected. Note: There is no need for an additional note to the lender in this scenario. 3. For all other supporting documentation that do need to be sent to the Bank (e.g. the Contract of Sale if a Home Seeker application is being converted to a firm application, or updated verification documents), upload the document to the Approval Checklist or Additional Submission Documents (optional), as applicable. 13

14 How do Brokers know if all of the supporting documents have been received? In CommApply / ApplyOnline you can click on the Status Tracking tab to see if a BRN is displayed, if the BRN is displayed then the supporting documents have been received by NextGen. To see the specific documents that have been received, go to CommBroker refer to the screen shot below. 14