Talent Plus TalentBank Interviewer Manual. Interviewer Role

Transcription

1 Interviewer Role The interviewer is responsible for conducting interviews in the TalentBank system. Access to conduct interviews is based on the user s interview certifications and interview language(s). The interviewer s home page includes the following: + My Upcoming Interviews table + My Incomplete (or Needs Further Analysis) Interviews table + Key Graphs + Key Reports Interviewer Security A scheduler/interviewer has access to schedule and conduct interviews. The To-Be-Scheduled Interviews table will contain all interview files that have not yet been assigned or scheduled. The Interviews Assigned to Talent Plus Groups table will contain those interviews that have been outsourced to Talent Plus. The scheduler/interviewer can also create interviews through the Shortcuts Menu and schedule interviews to themselves or other interviewers. The scheduler/interviewer will have access to edit an interview based on the number of days determined by the organization. Once a scheduler/interviewer is past the edit duration, they will only have access to interviewee contact information. Copyright 2014 Talent Plus Lincoln, Nebraska 1

2 The Interview C F The Interview The Basics A. Question Navigator - The Question Navigator allows you to jump quickly from question to question using an easy preview phrase. You may expand or collapse sections of the navigator using the (+) or (-) symbols. All A J G B I questions that have a question D E H mark icon beside them have not been answered. Once the question has been coded, the icon will change to a plus or a zero. B. Question Preview Window - Allows you to see the entire text of the next question. You may select this text to advance to the next question. C. Question and Conceptual Match Box - Contains the question text and the correct conceptual match for the question. D. Code+ Icons - Quickly capture common notes and flags to the content notes of the interview. E. My Code Notes - Allows the user to add their own personalized conceptual match notes to the interview. These notes are not specific to the interviewee but act as reminders for the individual conducting a specific interview. F. Content Notes - Allows the user to add notes specific to the current interviewee. G. Qualifier, Cutoff and Theme Calculator - Running total of qualifier, cutoff and theme scores for the current interview. H. Scoring Buttons - Use to make a + or 0 for the interviewee s response to an item. I. Navigation Buttons - Allows you to easily navigate backward or forward through the interview. The Clear button will reset the scoring buttons for an item. J. Percent Completed - This allows you to see what percent of the interview has been completed. Copyright 2014 Talent Plus Lincoln, Nebraska 2

3 Code+ Icons ) Good Answer 2) Flag 3) Weak 4) Qualified 5) Re-engineered 6) Nonspecific 7) Did Not Understand 8) Pass 9) Re-listen / Recode 10) Interviewer Error 11) Come Back Copyright 2014 Talent Plus Lincoln, Nebraska 3

4 Conducting an Interview Required Questions Within Setup Four questions are required to be answered in an interview before the interview can be submitted as complete: 1) Structured Interview 2) Trained on Selection 3) Begin Structured Interview Coding If a question has multiple items, both plus (+) scoring buttons need to be selected to code a (+). If you do not select both (+) buttons, you will receive an error message. This helps to ensure that no questions are missed. Save and Exit Button Select the Save and Exit button to exit an interview before it is complete. Restart an Incomplete Interview These interviews will be listed on the home page, within the My Incomplete (or Needing Further Analysis) Interviews section. Select the paper and pencil icon in the last column to edit or continue the interview. Quick Conduct 1) Select the Quick Conduct button below the Question Navigator. 2) You will be asked to enter the Offline Details, which include the actual date of the interview and the original interviewer/analyst. 3) Be sure to answer the Ever Trained on Interview and Ever Gone Through a Structured Interview questions. If the analyst s name is not located in the drop-down menu, please call the Talent Plus Solution Center SM at for assistance. Copyright 2014 Talent Plus Lincoln, Nebraska 4

5 4) When you come to the first interview question, you may begin coding. Then, by using the Tab and Enter keys on your keyboard, you are able to move easily through each question, making the interview faster to code. Qualifier and Cutoff Score Interview Alerts The Qualifier and Cutoff scores are minimum scores required in order for a candidate to be considered for a recommended status on the interview. When interviewing multiple external candidates for a position, one may save time by using the Qualifier and Cutoff scores in an interview to help prioritize candidates for further selection. The most likely use of the Qualifier and Cutoff score is to quickly identify candidates who are obviously poorly qualified for the position. The Qualifier and Cutoff scores will be determined at the creation of an interview and benchmark during the validation process. If an interview and benchmark contains a Qualifier and Cutoff, they will automatically populate in TalentBank and will be displayed at the top of the Theme Calculator while conducting an interview. Please remember that the Qualifier and Cutoff scores are only available for external applicants and will not be available when conducting internal or profile interviews. If the external applicant does not meet the Qualifier score, an alert message will be displayed. Important: If there are questions that have not yet been coded (Re-listen/Re-code or Come Back), these will be displayed on the alert page. This information is a reminder because if any of these questions are coded a (+), the Qualifier and Cutoff score will be impacted. Please keep this information in mind when determining to End Interview or Continue Interview. If the End Interview button is selected, the interviewer will be taken directly to the End Call screen at the end of the interview. The interview will display the final scores (Total, Qualifier and Cutoff) at the bottom of the summary table. The scores in parenthesis display the Qualifier and Cutoff scores for the selected benchmark. Copyright 2014 Talent Plus Lincoln, Nebraska 5

6 Come Back Button The Come Back button allows the interviewer the ability to return to a question once all the interview questions have been asked to give the interviewee another opportunity to answer a question they originally chose to come back to. The navigation buttons will then allow you to move either to the Next Question or to the next Come Back question. Re-listen / Re-code Button The Re-listen/Re-code button allows the interviewer the ability to highlight questions they wish to review or code once the interview is complete. Similar to the Come Bank button, TalentBank will display all questions marked as Re- Listen/Recode to the analyst once they end the interview with their interviewee. The navigation buttons will then allow you to move either to the Next Question or to the next Re-listen/Re-code question. Copyright 2014 Talent Plus Lincoln, Nebraska 6

7 Updating Interview Files Change Contact Information To change an interviewee s contact information inside of their interview file, locate the interviewee s name in the All Interviewers table on the home page. If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. Then select the notebook with the arrow icon, and you will be able to update the location and position. You will also have to reschedule the interview, but you can select the same interviewer and time to reschedule so that just the position or location is updated. Update Interview Details To change an interviewee s interview, benchmark, position or location inside of their interview file, locate the interviewee s name in the All Interviewers table on the home page. If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. Using the Action Menu, select Update Interview Details. Interview Schedule To change an interviewee s interview, benchmark, position or location inside of their interview file, locate the interviewee s name in the All Interviewers table on the home page. If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. Using the Action Menu, select Update Interview Details. Copyright 2014 Talent Plus Lincoln, Nebraska 7

8 View/Edit/Print Conducted Interviews View a Conducted Interview 1) If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. 2) Select the interviewee s name to view their individual details. 3) Use the drop-down menu to select View Interview Results and select Go. 4) The interviewee s Talent Intensity Index will appear. 5) Use the links labeled 1-2 at the top of the screen to view the different pages of interview results. a) Select 1 to return to the Talent Intensity Index and view management information items. b) Select 2 to view the interview s summary page. Copyright 2014 Talent Plus Lincoln, Nebraska 8

9 Print or Interview Results If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. 1) Select the interviewee s name to view their individual details. 2) Use the drop-down menu to select View Interview Results and select Go. 3) If you select Print All or Print Page on the upper-left corner of the screen, Adobe Acrobat Reader will open a PDF of the interview results. At this point, you have the option of saving the interview results to your computer or printing them. If you would like to results, attach the saved PDF to an e- mail. Edit Interview Results 1) If the interviewee s file is not on the home page, search for the interviewee using the simple or individual search. 2) Select the interviewee s name to view their individual details. 3) Use the drop-down menu in the interviews table to select Edit Interview and select Go. 4) The interview interface will appear. Make any necessary changes to the interview and resubmit it. The Web browser will return to the interview s details section. Copyright 2014 Talent Plus Lincoln, Nebraska 9

10 Key Graphs Scheduler Key Graphs On the home page, you will have access to the total number of requested interviews grouped by week. You can select one of the bar lines to review the specific interviews that have been scheduled/unscheduled during that week. This report is similar to Interview Request Report outlined in the Key Reports section of the manual. Scheduler Dashboard On the home page, you will have access to the total number of requested interviews grouped by week. You can select one of the bar lines to review the specific interviews that have been scheduled/ unscheduled during that week. This report is similar to Interview Request Report outlined in the Key Reports section of the manual. Interviewer Key Graphs On the home page, you will have access to the total number of interviews you have conducted, grouped by week. You can select one of the bar lines to review the specific interviews that you conducted during that week. This report is similar to Interviews Conducted Report outlined in the Key Reports section of the manual. Interviewer Dashboard By selecting on the Dashboard link on the upper-right- hand side of the Key Graphs window, you will be able to view the number of interviews you have conducted, grouped by month for the last three, six or 12 months. You can select one of the bar lines to review the specific interviews you conducted during that month. This report is similar to Interview Recommendation Report outlined in the Key Reports section of the manual. Copyright 2014 Talent Plus Lincoln, Nebraska 10

11 Key Reports Availability Utilized Report This report details the percentage of availability utilized when scheduling an analyst for interviewing. 1) On the Shortcuts Menu, select Report Center. 2) Select Availability Utilized Report from the Scheduler Key Reports table. 3) Search by date range for interviews that have been scheduled (by Interview Availability) across your organization. 4) Select Show. The output fields include: Interviewer, Total Hours Available, Hours Utilized and % Utilized. Interview Requests Report This report details the Interview Requests by request date or scheduled-for date. 1) On the Shortcuts Menu, select Report Center. 2) Select Interview Requests Report from the Scheduler Key Reports table. 3) Search by date range for interviews requests. 4) Select the Type of Filter: Date the Interview was Requested or Date the Interview was Scheduled. 5) Select Show. The output fields include: Requested On, Scheduled On, Applicant, Interview, Status, Days Unscheduled #, Scheduled for Date and Analyst. Copyright 2014 Talent Plus Lincoln, Nebraska 11

12 My Interviews Conducted Report This report details all of the interviews you have conducted during a specified time. 1) On the Shortcuts Menu, select Report Center. 2) Select My Interviews Conducted Report from the Interviewer Key Reports table. 3) Search by date range for which you have been conducting interviews. 4) Select Show. The output fields include: Date Conducted, Name, Interview, Location, Position and Result. My Interview Recommendations Report This report provides individual detail of the total number of interviews you have conducted by interview type. It also includes the Recommend totals and percentages. 1) On the Shortcuts Menu, select Report Center. 2) Select My Interview Recommendations Report from the Interviewer Key Reports table. 3) Search by date range for interviews you have specifically conducted. 4) Select Show. The output fields include: Interview, Profile, NFA (Needs Further Analysis), Rec, Not Rec, Rec %, Not Rec %, Total and Total %. Copyright 2014 Talent Plus Lincoln, Nebraska 12