OLA Super Conference : Introducing New Media to Hansard: Building a FoundaCon for Knowledge Management

Transcription

1 OLA Super Conference : Introducing New Media to Hansard: Building a FoundaCon for Knowledge Management January 31 st 2014 Cheryl Caballero, Erica Smith & Rosalind Guldner 1

2 What is Hansard? Hansard is the official record of the debates of the Ontario Legislature and its standing commi7ees. 2

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4 Hansard on the Web: 4

5 The challenge: Too much informa;on Too many formats Hard to maintain Overlap & confusion what is authorita;ve? Poor search func;onality 5

6 The old green page: 6

7 The old wiki: 7

8 The new (and improved!) green page: 8

9 Why use a web content management system (CMS)? WordPress Joomla Drupal 9

10 User Consulta;on 10

11 Content: What resources should stay? What should go? Online survey NavigaCon: How should these resources be organized? Card sor;ng exercise 11

12 Survey Monkey 12

13 Survey Ques;ons 1. Resources ranked on the following Frequency of use (1 low, 5 high) Level of usefulness (1 low, 5 high) 2. Search preferences Do staff search all resources at once or within each resource separately? 3. General comments and feedback 13

14 1. Ranking resources Survey Results Some resources rarely used but very useful 2. Search preferences Most par;cipants preferred a site wide search 3. General comments and feedback Suggested links to external resources Comments on what should be on the Social page 14

15 Taxonomy Development 15

16 Taxonomy = vocabulary used to classify all content on our website Card sorcng exercise = a technique used in user experience (UX) design to iden;fy paderns in how users expect to find informa;on 16

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19 Card Sor;ng Exercise 1. Open vs. Closed sort 2. Analysis provided by WebSort Item x Item table Category x Item table 3. Low- tech method par;cipants sort flash cards in pairs or small groups 19

20 Card Sor;ng Results 1. Resources tended to be grouped by: content (e.g. geographical informa;on; Member informa;on) origin (e.g. in- house vs. external resources) 2. Grouping by funccon was seen as well but was not as prevalent 20

21 Hansard Taxonomy (Part 1) Notes and TOC Reporters notes and Table of Contents Current Session Current Topics (e.g. Gas plants, Transit funding, Ornge) Members info; Pages names; Pe;;ons Reference Lists Acronyms; Commidee Witnesses; Programs, etc. Religious Observances; Sessional Dates, etc. PDF Reference Reports published by government and stakeholder organiza;ons 21

22 Hansard Taxonomy (Part 2) Style & Language House Style Guides (English and French) Hansardic;onary and Mul;lingual Resources Admin Conference Booking system and Staff Schedules Social Blog posts and Events How To sec;on External Links Links to websites and online content not maintained by Hansard 22

23 Building our New Site 23

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27 Where to begin? Drupal Core and modules See session handout for our modules list 27

28 Taxonomy The basis of our site organiza;on strategy Views and Panels modules to display informa;on 28

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31 In Drupal 6 Core User Profiles Admin, Index & Reference, Editorial and Anonymous NodeAccess module 31

32 Special features Bookmarking using Flags module: 32

33 Special features Search using Drupal Core search func;on Notes & TOC 33

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35 Special features WYSIWYG and CKeditor for text edi;ng: 35

36 Site building process Requested server space from Technology Services ALA s Using Drupal to Build Library Websites online course Drupal 6 site developed 36

37 Inpusng reference content Culling old lists Input revised lists Drupal 6 Core content types used: Pages File Adachments Book Pages 37

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39 Steep learning curve Working with Drupal Simple to update once infrastructure is built Trouble- shoo;ng without proprietary assistance 39

40 Where to find help Drupal.org Documenta;on Forums Organiza;onal IT support Me! 40

41 Training 1. Hands- on and done in small groups 2. Two hand- outs provided: one with screen caps and one providing a path to each resource 41

42 Handouts 42

43 Training 1. Hands- on and done in small groups 2. Two hand- outs provided: one with screen caps and one providing a path to each resource 3. Exercise ques;ons for prac;cing site naviga;on and site search 43

44 Training: Things to consider Differing skillsets of your staff What skills are mandatory to learn and what are op;onal Managing expecta;ons for func;onality 44

45 Launch Day 1. Troubleshoo;ng User login issues Fixing broken links Ac;veX sesngs on Internet Explorer 2. Usability Text size Opening pages in new tabs / windows Bookmarks 45

46 User Buy- in and Site Maintenance 46

47 User Feedback System Exis;ng reference ques;on account Excel file to record feedback and requests No major infrastructure changes made for three weeks Content addi;on/edi;ng requests 47

48 Excel Feedback Tracking 48

49 Social Sec;on All users have permission to update this sec;on, defined by content type: 49

50 Expansion Interpreta;on department Administra;ve sec;on Site infrastructure training for Index & Reference More content creators? Future Drupal upgrades 50

51 Thank you! 51