FAQs Data Workbench SAP Hybris Cloud for Customer PUBLIC
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1 FAQs Data Workbench SAP Hybris Cloud for Customer PUBLIC
2 TABLE OF CONTENTS FAQS DATA WORKBENCH How to migrate new set of data into the system using Data Workbench work center? How to update/modify the exisiting records in the system using Data Workbench work center? How to check the status of import/export in Data Workbench work center? How to upload attachments using Data Workbench work center? What is the file size limit when we upload a zip file for attachments in Data Workbench work center4 6. How to re-use the file which has failed during the import? How the date format should be filled in CSV file while importing? How to delete Task from Monitor View? How to download the file which has value as 001 or 002 in any of the fields while exporting? How to export Attachments using Data Workbench work center? Is it possible to Delete the mapping between Source and Target fields while Importing the file? Is it possible to Delete the mapping between Source and Target fields while Importing the file? Is it possible to Uncheck or Nullify the CheckBox field for a given Business Object using Data Workbench workcenter? What is the timespan of files on the Monitor Tab? What is the functionality of Ignore Blank Values and Update Blank Values in Update view in Data Workbench work center? Is there any TimeOut parameter for files which run longer than expected? How to download Codelist Mapping Template? Why "Use Existing Account" Field is Missing While Creating Leads Through Data Workbench? Why there is no objects are available in Import tab? What is the usage of External Key in Data Workbench? Can External key field be left as blank for Import scenario in Data Workbench? How to retrieve External Keys for an Object if you forgotten the External Key which you have used in Import?... 7 FAQS DATA WORKBENCH 2
3 1. How to migrate new set of data into the system using Data Workbench work center? To import new data into the system please follow the below steps 2. Select Import 3. Select any Object 4. Select Download CSV file Add the data in the template then follow the below steps 2. Select Import 3. Select any Object 4. Select Next 5. Upload the template 6. The fields would be auto-mapped by the tool as you have selected an object template file. You need to review the mapping before proceeding to next import step. 7. Select Import 2. How to update/modify the existing records in the system using Data Workbench work center? To update the existing data in system, please follow the below steps 2. Select Export View 3. Select any Object 4. Select Next 5. Select Export Data Add the values which needs to be modified/updated in the template and then follow the below steps 2. Select Update 3. Select the Object 4. Select Next 5. Upload the template 6. Select Import 3
4 3. How to check the status of import/export in Data Workbench work center? You can check the status of your import and export by following the below steps 2. Go to Monitor View In this view, you can check the progress/status of the file and also you can download the respective exported file. 4. How to upload attachments using Data Workbench work center? To upload attachment please follow the below steps 2. Select Import view 3. Select Import Attachment 4. Select the respective Object 5. Select Download manifest file You can then fill the template with the path where the attachments are kept and then copy the template to the same folder and then zip the folder Note: Please make sure you name of the template as manifest.csv 2. Select Import view 3. Select Import Attachment 4. Select the respective Object 5. Select Next 6. Upload the zip file 7. Select Import 5. What is the file size limit when we upload a zip file for attachments in Data Workbench work center? The size of the zip file should not exceed more than 100 MB and size of each attachment in it should not exceed 10MB. 4
5 6. How to re-use the file which has failed during the import? You can download the file from Monitor view and remove the first column Row ID and last column which contains Error and then you can Import the file again using Import view. 7. How the date format should be filled in CSV file while importing? The date format should be filled in YYYY-MM-DDTHH:MM format. 8. How to delete Task from Monitor View? You can select the respective Task and then you can select Remove. 9. How to download the file which has value as 001 or 002 in any of the fields while exporting? When you open the file with MS Excel, the leading zeros will be truncated. So, you can open it in any standard text file to keep the leading zeros. 10. How to export Attachments using Data Workbench work center? It is not possible to Export Attachment for any object using Data Workbench work center. You can only Import new attachments for an object using the Import View. 11. Is it possible to Delete the mapping between Source and Target fields while Importing the file? You can Delete the mapping between Source and Target fields by following the below steps OR 1. Select the link between the Source and Target fields 2. Right Click 3. Select Delete 1. Select the link between the Source and Target fields 2. Select Delete button in your keyboard 12. Why can't all users view All Tasks under Monitor view in Data Workbench work center? Only Key Users have access to All Tasks in Monitor view under Data Workbench work center. 13. Is it possible to Uncheck or Nullify the Checkbox field for a given Business Object using Data Workbench work center? Data Workbench only supports Checking of the Checkbox Fields. Nullify/Unchecking of the Checkbox is not possible using Data Workbench work center. 14. What is the timespan of files on the Monitor Tab? The file will automatically disappear from Monitor view after Three months 5
6 15. What is the functionality of Ignore Blank Values and Update Blank Values in Update view in Data Workbench work center? Ignore Blank Values: Once you choose this option it will ignore all the blank values provided for a specific field in the csv file and these fields will not be impacted after import. Update Blank Values: Once you choose this option it will accept all the blank values provided for a specific field in the csv file and these will be updated after import. 16. Is there any Timeout parameter for files which run longer than expected? Yes, its 6 hours. If any file which crosses 6 hours, then the status of the file changes to Interrupted 17. How to download Code List Mapping Template? Code List mapping template can be downloaded only during file processing in mapping screen. 18. Why "Use Existing Account" Field is Missing While Creating Leads Through Data Workbench? There is no such separate flag in Data Workbench, you can just use the Account ID / Contact ID and then it will use the one which is available in the system. 19. Why there is no objects are available in Import tab? The Data Workbench uses the assignment of the view ITS_KEYUSERCHANGELOG to differentiate between business users and key users. If a user is not assigned to that view, then the user is identified as a Business User. Business Users can only perform Imports via templates, when Key Users have all the options available. If you don't want to assign the work center view ITS_KEYUSERCHANGELOG to certain users, you can create Templates using a Key User from the "Template" work center view in Data Workbench, this template can then be used by other users to perform data imports. 20. What is the usage of External Key in Data Workbench? External Keys should be provided in the Import template for each Import Object in Data Workbench. External Keys should be kept as unique for each record during Import scenario for a specific object. 21. Can External key field be left as blank for Import scenario in Data Workbench? You can keep the External Key field can be kept as blank for the Import scenario. We always recommend you to fill External Key field during Import scenario is because then it will easier for you to Import sub objects using the External Key of Parent Object Example: You have imported Account with External Key using the Object Accounts and now if your requirement is to Import Account Team for that specific Account then you can use the External Key in the field AccountExternalKey to import the records easily. 6
7 22. How to retrieve External Keys for an Object if you forgotten the External Key which you have used in Import? The Import task will be available in the Monitor view for 3 months and after that it will be deleted. We would always recommend you keep the original files locally which you have used in Import so that you can have a track of all the External Keys used. 7
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