A learning initiative for all What is it? - What does it cost? Usability Mapping. By CAT - i

Size: px

Start display at page:

Download "A learning initiative for all What is it? - What does it cost? Usability Mapping. By CAT - i"

Preston Harmon
6 years ago
Views:

1 A learning initiative for all What is it? - What does it cost? Usability Mapping By CAT - i

2 Safety and documentation cannot be separated. We will never know how much harm we prevented. We must always know that we minimized the risk. Safe documentation is our product liability. Readability quotients for this brochure are: 2014 CAT-i 1 of 10

.. 5 COURSE OUTLINE... 6 BOOK, HANDOUTS AND LEARNING AIDS.

3 Contents WHAT IS USABILITY MAPPING? WHAT DOES IT COST?... 3 SAFETY, ADDED VALUE AND GUARANTEE... 4 TRAINING ROOM REQUIREMENTS... 5 COURSE OUTLINE... 6 BOOK, HANDOUTS AND LEARNING AIDS... 7 SKILLS SUSTAINMENT PLAN AND READABILITY... 8 Learning you never forget! 2014 CAT-i 2 of 10

4 What is Usability Mapping? What does it cost? What is Usability Mapping? Usability Mapping is a behavior centered industrial documentation strategy. This strategy is patterned around human perception, selection and response patterns and incorporates the latest usability research. Usability Mapped documents measurably reduce: the risk of misunderstanding a message foreign language interference Usability Mapping strategy applies to user documents designed to enable behaviors such as: complying with standards, policies and guidelines performing a procedure deciding on a course of action based on written information convincing on a proposal or sales initiative. What does it cost? Shown in US dollars: Product Duration Min to Max Min. Price Per-person Usability Mapping Interactive workshop including all handouts and the book. Two days 8 persons to 15 persons $8000 $1100 Half Day Kick-Off Workshop for your project stakeholders Six hours 4 persons to 10 persons $5,000 no perperson rate Safety and Documentation Lunch and Learn presentation One hour 10 persons to 100 persons $1, no perperson rate Handouts and materials Only sold with the workshops One book (140 pages), samples and learning aids $70 per set per person Try it out! The one hour Safety and Documentation presentation offers ideal insight into what is learned in the two day Usability Mapping workshop CAT-i 3 of 10

5 Safety, Added Value and Guarantee How does Usability Mapping make documents safer? Enhanced safety is achieved by measurably reducing the risk of misunderstanding and foreign language interference. Reading behaviors Reading patterns of users differ from those of readers. Usability Mapping compensates for these patterns to measurably minimize the risk of misunderstanding and reinforce correct responses. Human factors Robust protocol Misunderstanding performance-driving documents (procedures, standards, etc.) is potentially dangerous. Usability Mapping measurably minimizes this, thus making user documents safer. Usability Mapping s communication protocol catches misunderstandings through nested feedback loops. This robust protocol is a key safety initiative. How does Usability Mapping add value? Usability Mapping makes documents safer, faster and cheaper. Safer Measurable minimized risk of misunderstanding and foreign language interference reduces performance risks. Faster Cheaper Embedded navigation permits selective reading. Users quickly navigate to the answers they need instead of searching. Less reading, less writing, and less maintenance reduces costs. What is our mission and guarantee? Our mission is science based and our guarantee is measurable. Our mission It is our mission to make user documentation safer by strictly following nature s laws of perception, selection and response. Our guarantee Usability Mapping guarantees measurably reduced performance and perceptions errors Usability Mapping, also reduces foreign language interference CAT-i 4 of 10

Training Room Requirements The workshop format is

We facilitate learning experiences with moderated group

The diagram below shows the room layout we require to

Note: Larger classes can be arranged depending on

6 Training Room Requirements The workshop format is interactive. We facilitate learning experiences with moderated group dynamics and hands-on team projects. The diagram below shows the room layout we require to optimize the learning experience for your participants. Note: Larger classes can be arranged depending on facilities. Group size must not exceed three persons and each group has to have their own flipchart CAT-i 5 of 10

7 Course Outline 2014 CAT-i 6 of 10

moderation of a certified U-Map trainer.

8 Book, Handouts and Learning Aids The Usability Mapping course book contains multiple exercises and examples The book is not suited for selflearning and only works in conjunction with the professional moderation of a certified U-Map trainer The book has 128 colored pages and is spiral bound. This double-sided single sheet handout serves as a convenient cue card for participants who want to discuss the topics with friends and colleagues after the course. The handout is free of charge and is distributed to all participants, including the one hour SAFETY and DOCUMENTATION presentation CAT-i 7 of 10

Skills Sustainment Plan and Readability Strengthen fresh skills with feedback Reward fresh skills with

U-map skills reside in-house Usability Mapping - Skills Sustainment Plan Early Feedback Catch early skills

Sample reviews: All participants are asked to submit mapped samples (3-4 pages) for review and feedback.

Recommendation: One mentor candidate should attend this session.

Sustainment: All participants are asked to quickly map a short sample document.

Immediate personal success: This proves to every participant that this is easy enough to do and adds lots of

Rewarding experience: The first short map provides the rewarding experience needed to manifest the skills.

Mentor training: Candidates are approved volunteers for mentor training in U-Map.

Initially, up to but no more than 15% of their time is required.

Each-one-Teach-one system: Mentors foster and maintain the the Each-one Teach-one system.

measuring techniques Listening techniques (known as power listening!

9 Skills Sustainment Plan and Readability Strengthen fresh skills with feedback Reward fresh skills with success Protect the investment with in-house SMEs and mentors Focus projects with the best tools available U-map skills reside in-house Usability Mapping - Skills Sustainment Plan Early Feedback Catch early skills fragmentation. In-house SME leads with Cat-i off-site support. Sample reviews: All participants are asked to submit mapped samples (3-4 pages) for review and feedback. Telecon: Klaus marks the samples and discusses these with the authors in a 30 minute teleconference. Recommendation: One mentor candidate should attend this session. Quick Success Provide immediate personal success. In-house SME leads with Cat-i off-site support. Sustainment: All participants are asked to quickly map a short sample document. Length should be somewhere near the Polaroid example (between 1 and 3 pages). Immediate personal success: This proves to every participant that this is easy enough to do and adds lots of value to the end-user. Rewarding experience: The first short map provides the rewarding experience needed to manifest the skills. Mentor Training Protect the investment. We lead - one-day session four candidates. Mentor training: Candidates are approved volunteers for mentor training in U-Map. Mentors are: On-site support staff for U-Map solutions. Initially, up to but no more than 15% of their time is required. This reduces to less than 5% within two months. Each-one-Teach-one system: Mentors foster and maintain the the Each-one Teach-one system. Mentor s Toolbox: Knowledge transfer techniques Support the Each-one Teach-one system Skills transfer and measuring techniques Listening techniques (known as power listening!) Usability Mapping Skills Sustainment Start specific projects on the right track. Project Launch We lead Project focus group (4 to 6) SMEs. User profile: Set measurable goal posts for the document. MindMap: Scope out the project (documents expected and limits). Structured Brainstorm: Generate a user question inventory for each of the elements the MindMap identified. Storyboard: Build standard prototypes of the planned procedures, processes, workflows, batch sheets, etc. Usability Map: Build a U-map template for each element. In-house checklist: A project specific U-Map checklist for all contributors CAT-i 8 of 10

10 And the writing is on the wall! Creative people Collective intelligence Valuable solutions 2014 CAT-i 9 of 10

11 A learning initiative for all Communications And Training Inc. CAT-i 145 Tuscany Court NW Calgary, AB T3L 2Y Tel Fax CAT-i 10 of 10

Train-the-Trainer. PTI Course Propane Training Institute. Location: A 2-DAY CERTIFICATION COURSE INSTRUCTION & CERTIFICATION TO:

Train-the-Trainer. PTI Course Propane Training Institute. Location: A 2-DAY CERTIFICATION COURSE INSTRUCTION & CERTIFICATION TO: A 2-DAY CERTIFICATION COURSE Location: Holiday Inn Express & Suites 2373 Banff Trail NW Calgary, Alberta Train-the-Trainer PTI Course 700-01 Propane Training Institute INSTRUCTION & CERTIFICATION TO: Improve