Case Studies of CaaP and Cognitive Services Implementation for Vietnam. [ Nguyen Francis Tuan Anh] [

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1 Case Studies of CaaP and Cognitive Services Implementation for Vietnam [ Nguyen Francis Tuan Anh] [ frang@microsoft]

2 Messaging is King

3 Bot or not? Bots: Don t just search with query results Act as agent for user Translate user intent Perform actions Combine data from multiple sources Maintain dialog context May exhibit personality

4 Potential Benefits Engage with the chat-generation Lowered business cost to serve internally and externally Improved resource focus on other tasks More quickly connect users with information and services Act as a friendly navigator for legacy or cumbersome data

5 Messaging Forecasts in Business

6 Industry Momentum

7 The Cognitive Services Vision Speech Language Knowledge Search Computer Vision Content Moderator Emotion Face Video Bing Speech Custom Speech Service Speaker Recognition Bing Spell Check Language Understanding Linguistic Analysis Text Analytics Translator WebLM Academic Entity Linking Knowledge Exploration QnA Maker Recommendations Bing Autosuggest Bing Image Search Bing News Search Bing Video Search Bing Web Search

8 LUIS Language Understanding Intelligence Service For an app, LUIS deals in a number of Intents & Entities. Trained with a number of Utterances for each intent with Entity placement. Determines with a degree of confidence which intent was meant from a given phrase. Provides the Intent and extracted Entities to application. Developer can see stats on Intents selected by LUIS over time and can guide the training based on actual user utterances.

9 Case Study #1: Bacsi24x7 Bot Bot + Cognitive Services

10 Problem In Vietnam, Community Health Centers (CHCs) often act as a first point of contact for people when they are sick. CHC staff will help to refer the sick person to a clinic. Patients come to CHC when they have health issues. CHC staff uses Bacsi24x7 Bot to ask for symptoms and recommend doctors if possible. Current referral method is a blind process of doctor referral. Bacsi24x7 Bot redirects CHC staff to a website to make appointments for the patient with the doctor

11 Bacsi24x7 Bot can be hosted on a website, Facebook Messenger, Skype, etc.

13 Talk with Bot

14 Case Study #2: QnA Chatbots Bot + Cognitive Services

15 Corporate Question & Answer (QnA) Chatbots Knowledge base (KB) hosted in Microsoft Azure and accessed via Microsoft Bot Framework. KB must be updated from content data sources automatically. HR helpdesk IT helpdesk Legal support Sales training

17 Summary Messaging has become a dominate form of communication. There a significant cost saving, efficiency and user connection benefits to using bots. The Bot Framework enables bots to be built in several languages, be hosted in many places and appear in many channels. Cognitive Services bring significant power to the framework. Resources Docs & getting started - Webchat control - amework-webchat Learn and try Cognitive Services at ve-services

텍스트기반챗봇주요핵심기술 관련기술 패턴인식 (Pattern Recognition) 자연어처리 (natural Language Processing) 시멘틱웹 (Symantic Web) 텍스트마이닝 (Text Mining) 상황인식컴퓨팅 (Context Aware Comp

텍스트기반챗봇주요핵심기술 관련기술 패턴인식 (Pattern Recognition) 자연어처리 (natural Language Processing) 시멘틱웹 (Symantic Web) 텍스트마이닝 (Text Mining) 상황인식컴퓨팅 (Context Aware Computing) 주요내용 기계에의하여도형, 문자, 음성등을식별하는것 인간이보통쓰는언어를컴퓨터에인식시켜처리하는일정보검색질의응답,