텍스트기반챗봇주요핵심기술 관련기술 패턴인식 (Pattern Recognition) 자연어처리 (natural Language Processing) 시멘틱웹 (Symantic Web) 텍스트마이닝 (Text Mining) 상황인식컴퓨팅 (Context Aware Comp

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Winfred Ferguson
5 years ago
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6 텍스트기반챗봇주요핵심기술 관련기술 패턴인식 (Pattern Recognition) 자연어처리 (natural Language Processing) 시멘틱웹 (Symantic Web) 텍스트마이닝 (Text Mining) 상황인식컴퓨팅 (Context Aware Computing) 주요내용 기계에의하여도형, 문자, 음성등을식별하는것 인간이보통쓰는언어를컴퓨터에인식시켜처리하는일정보검색질의응답, 시스템자동번역, 통역등이포함됨 컴퓨터가정보자원의뜻을이해하고논리적추론까지할수있는차세대지능형웹 비정형텍스트데이터에서새롭고유용한정보를찾아내는과정또는기술 가상공간에서현실의상황을정보화하고이를활용하여사용자중심의지능화된서비스를제공하는기술. 출처 : 한국정보화진흥원, 모바일시대를넘어 AI 시대로

7 기업현황 - 해외 업체플랫폼주요내용 페이스북 Facebook Messenger F8 2016에서 Facebook Messenger에인공지능을적용한챗 봇공개. 40개내외업체들이참여예정 텐센트 WeChat 인공지능기반의챗봇전환을통해메시지를통해대화하며 호텔, 병원, 영화등의예약기능제공 텔레그램 Telegram Bot API 공개로개발자들에게챗봇개발지원. 대화창에서바로이용이가능한 Inline Bots를추가 킥 Bot Shop 화장품 / 의류업체등이참여한 봇샵 (Bot Shop) 오픈을 통해챗봇서비스제공 구글 Allo 인공지능챗봇기술적용된메신저플랫폼준비중 출처 : Digieco, KB 경영연구소, 언론기사참조

8 기업현황 - 해외 출처 : Statista 2016 수정요약

12 MS Bot Framework C#, Node.js

13 MS Bot Framework Skype, Web, , Facebook, GroupMe, Kik, Slack, Telegram, Twilio, direct line app integration.

14 Connector Service Flow. Web Cloud (Microsoft Azure) Channels Chat Bot (Bot Framework) CONNECTOR Web Service HTTPS only ASP.NET or Node.js Routes messages manages state bot registration Tracking services (such as translation) and per-user and per-bot storage

15 Installing Tools

16 자세한내용은 Github

19 Connector, Activities & Messages Connector Activity Message The Connector (or Connector Service) handles all communication, conversations, state, and authorization for all activities between a Bot and Users. An Activity is a specific event that occurs between a Bot and Users, such as an actual message, or conversation notification. A Message is an overt (typically visible) communication between a Bot and Users, such as a User asking a question, or a Bot responding with a reply.

20 Connector Service Flow. Channels HTTPS Chat Bot (Bot Framework) Web Service HTTPS only ASP.NET or Node.js JSON CONNECTOR Routes messages manages state bot registration Tracking services (such as translation) and per-user and per-bot storage

21 Your bot { } Bot Connector "type": "Message", "id": "68YrxgtB53Y", "conversationid": "DphPaFQrDuZDKyCez4AFGcT4vy5aQDje1lLGIjB8v18MFtb", "language": "en", "text": "You can say \"/order\" to order!", "attachments": [ ], "from": { "name": " ", "channelid": "sms", "address": " ", "id": "Ro52hKN287", "isbot": false }, "channeldata": { SMS data here }, "botuserdata": { your data here },...

22 Connector Namespace: Microsoft.Bot.Connector ConnectorClient connector = new ConnectorClient( new Uri(activity.ServiceUrl)); string message = string.format("{0} 을주문받았습니다. 감사합니다.", activity.text); // return our reply to the user Activity reply = activity.createreply(message); await connector.conversations.replytoactivityasync(reply);

24 Types of Activities Activity Type Message Conversation Update Contact Relation Update Delete User Data Typing Ping Description Sent when general content is passed to or from a user and a bot Sent when the conversation's properties change, for example the topic name, or when user joins or leaves the group Sent when bot added or removed to contact list Send when user is removed from a conversation Sent when a user is typing Send when a keep-alive is needed

25 reply = activity.createreply(message); Activities Types switch (activity.getactivitytype()) { case ActivityTypes.Message: message = string.format("{0} 을주문받았습니다. 감사합니 reply = activity.createreply(message); await connector.conversations.replytoactivityasync(r break; case ActivityTypes.ConversationUpdate: message = string.format(" 안녕하세요만리장성봇입니다.

26 case ActivityTypes.ConversationUpdate: message = string.format(" 안녕하세요만리장성봇입니다. 주문하실 reply = activity.createreply(message); await connector.conversations.replytoactivityasync(reply); break; } case ActivityTypes.ContactRelationUpdate: case ActivityTypes.Typing: case ActivityTypes.DeleteUserData: default: break;

28 Using Forms with FormFlow Although Dialogs are the basic building block of a conversation, it s difficult to create a guided conversation. FormFlow creates Dialogs and guides a User through filling in a form while providing help and guidance along the way.

29 Connector Service Flow. Chat Bot (Bot Framework) FormFlow Web Service HTTPS only ASP.NET or Node.js CONNECTOR State 자장면짬뽕탕수육...

30 FormFlow Namespace: Microsoft.Bot.Builder.FormFlow [Serializable] public class FoodOrder { public FoodOptions? Food; public LengthOptions? Length; public static IForm<FoodOrder> BuildForm() { return new FormBuilder<FoodOrder>().Message(" 만리장성에오신여러분을환영합니다.").Build(); }

31 FormFlow Namespace: Microsoft.Bot.Builder.FormFlow public enum FoodOptions { 자장면, 짬뽕, 탕수육, 기스면, 란자완스 }; public enum LengthOptions { 보통, 곱배기 };

33 Integrating Language Understanding Intelligence Services LUIS is part of Microsoft Cognitive Services offering and can be used for any device, on any platform, and any application scenario.

34 Logic Your conversation logic Web service LUIS

35 Integrating Language Understanding Intelligence Services

37 Entity linking Bing news search Customer feedback analysis Speech Bing image search Speech API Forecasting Language Recommendation API Custom recognition (CRIS) Machine Learning Text to speech Text analytics Thumbnail generation Cognitive Services APIs Academic knowledge Spell check Web language model Knowledge Bing autosuggest Computer vision Vision Emotion Anomaly detection Sentiment scoring Search OCR, tagging, captioning Bing web search

38 microsoft.com/cognitive Computer Vision Custom Recognition Bing Spell Check Academic Knowledge Bing Web Search Emotion Speaker Recognition Linguistic Analysis Entity Linking Bing Image Search Face Speech Language Understanding Knowledge Exploration Bing Video Search Video Translator Text Analytics Recommendations Bing News Search WebLM Bing Autosuggest

39 Azure Function

40 Azure Search

42 GitHub!

45 Putting it All Togethner

47 Bot Directory

48 Demo

49 Game Chat Bot

51 Variety of Creative Apps

Case Studies of CaaP and Cognitive Services Implementation for Vietnam. [ Nguyen Francis Tuan Anh] [

Case Studies of CaaP and Cognitive Services Implementation for Vietnam [ Nguyen Francis Tuan Anh] [ frang@microsoft] Messaging is King Bot or not? Bots: Don t just search with query results Act as agent