Support Matrix for ArrayOS AG

Transcription

1 About This Document Support Matrix for Array AG Release Date: ovember 30, 2014 This document mainly introduces the support for the browsers and operation systems by each feature module of the Array AG release. Revision History Version Date 1.0 ovember 30, 2014 Initial version. Description Contact Array etworks Please use the following information to contact us at Array etworks: Website: Telephone: M-ARRA (Support) (Fax) Telephone access to Array etworks, Inc. is available Monday through Friday, 9 A.M. to 5 P.M. PST. info@arraynetworks.com Address:1371 McCarthy Boulevard, Milpitas, California 95035, USA

2 AccessDirect Support Matrix Platform Support Table (A 1 ) Browser 8-11 Firefox Firefox Firefox Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication Platform Support Table (B 1 ) Windows 7 32 bit Windows bit Windows bit Mac 10.8/10.9 Windows 7 64 bit Windows bit Windows bit Linux (Ubuntu) 3 iphone/ipad ( ) Browser Firefox Default 8-11 Firefox Firefox Firefox Browser Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication Safari x Android ( ) Default Browser Platform Support Table (C 1 ) Browser 8-11 Windows Vista 32/64 bit Firefox Windows Server /64 bit Windows Server /64 bit Firefox Safari Mac Web Access 2 File Share Client Security-HI 5 Client Security-CC 6 Client Security-SVD HardwareID Mobile VP Client Array VP Client 4 SMX Authentication 1. A: On these platforms, detailed aspects of features are assured; B: On these platforms, major aspects of features are assured; C: On these platforms, basic aspects of features are assured. 2. Web Access includes "Portal","WRM" and "QuickLink". 3. A: For Linux, only Ubuntu is tested. B: Ubuntu 11.0 browser case supports L3VP + FireFox+ Java + outside proxy + client cert auth. C: Ubuntu 11.0 standalone case does not support outside proxy + client cert auth. 4. On Mac and Linux, Array Client does not support L4 VP resources. 5. For HI of Client Security, if Antivirus is Kaspersky, must be run with the administrator privilege. Page 1 of Part I

3 6. Cache Cleaner only supports FireFox up to Java 7 is not supported with on Mac. 8. For Mac 10.9, "unsafe mode" must be set to run L3VP. 9. Mac browser case supports L3VP + Safari + Java + outside proxy + client cert auth. 10. Mac standalone case doe not support outside proxy + client cert auth. 11. Windows browser case (activex and Java) and standalone case support outside proxy + client cert auth. Java Support Support Version Main Support Java 8 update 25 Basic Support 1.6, 1.7 and Java 8 other update version Multi-Language Support Table Module Sub-module English Simplified Chinese Japanese Web Access Active X Java Array VP Client Standalone Mac Linux (32 bit) Linux (64 bit) Client Security HardwareID 1. The UI display messy code in Ubuntu E. Code Sign Time Table Windows Mac Browser / Firefox/ Safari Array VP Client (ActiveX) TimeA Array VP Client (Java) TimeB TimeB TimeB TimeB Client Security (ActiveX) TimeA Client Security (Java) TimeB TimeB TimeB TimeB HardwareID (ActiveX) TimeA HardwareID (Java) TimeB TimeB TimeB TimeB Comment: TimeA: 2012/10/ /01/18 TimeB: 2013/10/ /12/29 Linux Firefox/ TimeB TimeB 10/11 Support Windows 7 32 bit Windows 7 64bit Windows 8.0/ bit Windows 8.0/8.1 64bit Enhanced Protected Mode On Off On Off On Off On Off Web Access File Share Client Security-HI/CC Client Security-SVD HardwareID Mobile VP Client Array VP Client DesktopDirect Page 2 of Part I

4 1. On 64-bit Windows 7/Windows 8 s, the browser frame process (both modern UI and Desktop) runs 64-bit. However, for compatibility with plug-ins, 10 on the desktop runs 32-bit tabs by default. If the user enables Enhanced Protected Mode in Internet Options, they will have 64-bit tabs by default for 10 on the desktop. 2. On Windows 8.0, the version is 10.0; On Windows 8.1, the version is WebUI support Browser 2 3 WebUI DD Pilot MotionPro Pilot 4 Firefox (limited support) one WebUI Limitations 1. The File Import function does not work with 6 to 9 and to 14.x. To support this function on 11.0, Compatibility View must be enabled. 2. editions/versions do not impact the browsers supported by WebUI. Windows, Linux and Mac are all supported, but only Windows is recommended. 3. Unlisted browsers are not supported (for example, Safari, Android/i built-in browser) and Firefox 32 are recommended for the AG WebUI, DD Pilot and MotionPro Pilot. 5. DD Pilot supports the 16.0 and later browsers. The AG WebUI supports the 16.0 and later browsers only by clicking the Go to DD Pilot action link in the home page of the AG WebUI to switch to DD Pilot. IPSec Client Support List by IPSec over SSLVP DIS Driver ame Deterministic ****** SecuRemote ****** Eacfilt ****** VP Client Protocol ****** DE Citrix ****** DE LightWeight ****** The DIS driver display name must be like above. e.g. "Deterministic ******" means old Cisco client, "DE LightWeight ******" means new Cisco client. Mydesktop/MP Desktop Detail Feature Comparation Function/Items DesktopDirect MotionPro desktop MS RD client Windows ew MacX i Android Mac PC i/android Use multiple instance / configure by ART Use shared site Support MP/L3VP/DD in one virtual site (need 2 sites: PC site+mobile site) MS RDP Client Redirection control (AG to MS RDP Client) Drive Redirection Enable i Disable/Android Enable Printer Redirection Enable Disable only ClipBoard Redirection Enable only Enable only Smartcard Disable only i Disable/Android Enable Ports Disable only Disable only P Devices Disable only Disable only Wake-on-LA Relay Agent IP Bird SSO to Remote PC in MS RDP Client user name only user name only Host SSO to Remote PC in MS RDP Client user name only user name only Resolution control Enable only Enable only Color Depth control Enable only Enable only Perfomance Tuning: Bitmap Caching Disable only Disable only Desktop Wallpaper Disable only Disable only Full Windows Drag Disable only Disable only Memo Cannot support IPsec VP + Alias. We could not improve this combination by design. i MS RD client does not have redirection setting. i/android does not have printer setting. Limitation from device / always enable / could not disable / RD client design. Depends on MS RD client: username only / AD domain is ok / could not input password / MP client can input account name. Page 3 of Part I

5 Menu Animation Disable only Disable only Themes Disable only Disable only Client Verification Type (win/i/android/mac) etwork Types (Cellular/Wifi/Wired) Device Passcode (Android) Windows Security Center Status Jailbreak Checking Personal Firewall Checking AntiVirus Policies Device ID Device ID Authenticaiton Auto Registration for Device ID Register the device ID to username Auto Approve for Device ID Relationship for username and remote PC Registration Portal Dynamic ACL Authentication with external authenticaiton method Active Directory Client Certification Authentication Secure Matrix SecurID We could not replace DD device ID from MP device ID automatically. Please register MP device ID manually. Implemented by Client Certification QA test : Http/Https/ftp is ok (android only / import file from SD card is ok). Client Certification Authentication / support combinations i case MP Desktop + ipsecvp + Client certification : i case MP Desktop + no ipsec VP + Client certification : Android case MP Desktop + TCP proxy (no SSL VP) + Client certification : [Current Implementation] eed LocalDB account/pasword in MP Device ID registration. LocalDB username: same as SMX account name / LocalDB password: any [After 2014 Aug release ] Do not need LocalDB configuration (enhancement 50893). [Current Implementation] 01: eed LocalDB account/pasword in MP Device ID registration. LocalDB user name: same as SMX account name / LocalDB password: any 02: Do not support SecurID ative Authenticaiton. We support SecurID (Radius Auth) only. [After 2014 Aug release ] Do not need LocalDB configuration (enhancement 50244). Page 4 of Part I

6 DesktopDirect Support Matrix DesktopDirect Client The Operating Systems and Browsers from which a user can connect to a desktop /Browser Firefox Safari/Others DesktopDirect Client Windows 7 32 bit , /A /A Windows 7 64 bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows bit , /A /A Windows Vista 32 bit , /A /A Windows Vista 64 bit , /A /A Mac 10.7, 10.8, /A 3.6, /A Safari x /A 1. Browsers must run in a 32 bit version. 2. Java version 6+ is required for Java-based browsers. 3. All service packs available for a specific Windows version are supported unless otherwise specified. 4. Mac limitations: Xen Apps are not supported. Registration Policies are not supported. Works only with AG or SPX web portal. For Mac 10.9, "unsafe mode" must be set to run DD. DesktopDirect Desktop The Operating Systems that a user can connect to Windows Vista (32 & 64 bit) Windows 7 (32 & 64 bit) Windows Server 2003 (32 & 64 bit) Windows Server 2008 (32 & 64 bit) Windows Server 2008 R2 Windows Server 2012 (32 & 64 bit) Windows Server 2012 R2 Windows 8.0 (32 & 64 bit) Windows 8.1 (32 & 64 bit) Array Product Release Version Download From Page 1 of Part II

7 AG 9.3 DesktopDirect Theme Package DD Pilot DesktopDirect Windows Client DD Pilot DesktopDirect Windows MSI Client DD Pilot DesktopDirect Mac X Client DD Pilot DesktopDirect VDI and PubApp Support Status Solution Product Version VMware View VMware View 4.0 or later PubApp Microsoft Windows Terminal Windows Server 2003 & 2008 & 2012(32/64 bit ) & 2012 R2 Protocol RDP PC-over-IP RDP ICA RDP (TS) Windows Client Mac X Client 1. Citrix XenApp was formerly known as Presentation Server/MetaFrame. VDI Citrix XenDesktop Citrix XenDesktop 5.0 or later Code Sign Time Table Windows Mac Browser Firefox Safari/ DesktopDirect (Java) TimeB TimeB TimeB DesktopDirect (ActiveX) TimeA TimeA: 2012/10/ /01/18 TimeB: 2013/10/ /12/29 Page 2 of Part II

8 MotionPro Support Matrix Application Portal Module Function i Android Authorization DeviceID Authentication DeviceID + LocalDB DeviceID + LDAP DeviceID + LDAP + LocalDB DeviceID + SecureID DeviceID + SecureID + LocalDB DeviceID + AD DeviceID + AD + LocalDB DeviceID + AD + RADIUS DeviceID + RADIUS DeviceID + RADIUS + LocalDB DeviceID + SMX DeviceID + SMX + LocalDB DeviceID + SMX + AD DeviceID + Certificate User Internal Group External Group Auditing Traffic/Session log In House Enterprise Application Store Google Play Store/Apple App Store Device enroll Device status/installed application poll Enterprise Data Container Authentication Restore factory settings Device data encryption Remote Device ActionInstall/uninstall application Policy Application Lock screen Terminal VP session Application black/white list Client verification Secure Browser MotionPro Desktop Page 1 of Part III

9 Secure Access Device VP IPSec SSL Application VP Application Tunnel SDK MotionPro Desktop : Support : ot support MotionPro Desktop The Operating Systems that a user can connect to Windows Vista (32 & 64 bit) Windows 7 (32 & 64 bit) Windows Server 2003 (32 & 64 bit) Windows Server 2008 (32 & 64 bit) Windows Server 2008 R2 Windows Server 2012 (32 & 64 bit) Windows Server 2012 R2 Windows 8.0 (32 & 64 bit) Windows 8.1 (32 & 64 bit) Supported RDP Client Apps Product Platform Version Microsoft Remote Desktop i or later Microsoft Remote Desktop Android or later MotionPro Desktop VDI and PubApp Support Status Solution Product VMware View Version VMware View 4.0 or later PubApp Microsoft Windows Terminal Windows Server 2003 & 2008 & 2012(32/64 bit ) & 2012 R2 Protocol RDP PC-over-IP RDP ICA RDP (TS) i Client Android Client 1. Citrix XenApp was formerly known as Presentation Server/MetaFrame. VDI Citrix XenDesktop Citrix XenDesktop 5.0 or later Array Product Release Version Download From MotionPro i Client Apple App Store MotionPro Android Client Google Play Page 2 of Part III