Page 1 of 142. Installation manual

Transcription

1 Page 1 of 142 Installation manual

2 Welcome to PADS4 Welcome to PADS4, one of the most advanced and complete digital signage software packages that are available today. This PADS4 manual describes the installation of the PADS4 software. Page 2 of 142

3 What's Digital Signage? Information and communication have become an integral part of our modern society. From all sides a large amount of information reaches us through various media. Therefore it s important to provide people at the right moment with the right, targeted information. This is exactly what digital signage is about. Digital signage is the generic term for displaying information to a targeted audience, at a selected location and moment using digital screens. This information can be different per display and per moment. Some examples of digital signage are welcoming screens at reception areas, screens for dynamic guidance in buildings or advertising screens in shops. Also screens showing timetable information at airports are a form of digital signage. Instead of digital signage one sometimes speaks about narrowcasting or digital out-of-home media (DOOHM). Digital signage software To control and manage the digital screens digital signage software is used. The quality and features of the chosen software mainly determine the capabilities of your digital signage system. Net Display Systems is one of the world's leading providers of digital signage software. Page 3 of 142

4 Requirements There is a number of requirements that must be met before the PADS4 software can be installed. These requirements include hardware, network and software. In this section Hardware requirements Describes the recommended hardware for a typical PADS4 system. Network requirements Describes the requirements for the network connection between the PADS4 components. Software requirements Describes what software is required to use the PADS4 software. Page 4 of 142

5 Hardware Requirements The hardware requirements for PADS4 are mainly determined by the configuration you have selected. When you have a standalone installation with all PADS4components on one single PC there will be different requirements compared to a network installation where each PADS4 component is installed on a separate PC. Below the different configurations are listed, followed by a total view of the recommended requirements. Server PC The Server PC is the pivot of the system. On this PC the PADS4 Server software runs. Of course the requirements for this PC mainly depend on the size of the system and how intensively the system is used. In general every modern PC will be satisfying to act as a PADS4 Server PC. Scheduler/Designer PC The Scheduler/Designer PC is a desktop PC that is intended to run the PADS4 Scheduler, PADS4Designer PC and optionally the PADS4 Agent, PADS4 System Management and PADS4 Domain Management software. There can be one or more Scheduler/Designer PCs, depending on the number of people that want to use the PADS4 system. Viewer Windows PC The Viewer PC is mostly a small-sized PC that is attached to or built-in the public display device. Other names that are often used for this type of PC are 'display controller', 'graphical engine board (GEB)' or 'set top box'. Depending on the kind of content you want to run on the Viewer PC, we've divided the Viewer PCs in a number of categories, each with their own recommendations. Simple Viewer This type of Viewer needs to be able to play elementary content, like text and images. Multi-media Viewer This type of Viewer needs to be able to smoothly play content that puts a lot of strain on your system, like HD movies. Requirements The requirements for the different kinds of Windows PCs are listed below: Page 5 of 142

6 Item Server Scheduler / Designer PC Simple Viewer Multi-media Viewer Processor Intel Core2Duo or compatible Intel Core2Duo or compatible Intel Core2Duo or compatible Intel I3 or higher CPU 2,0 GHz or higher 2,0 GHz or higher 2,0 GHz or higher 2,0 GHz or higher Memory 4,096 GigaByte 2,048 GigaByte 1 2,048 GigaByte 4,096 GigaByte Hard disk 80 GigaByte 80 GigaByte 80 GigaByte 80 GigaByte Video card Windows Display Driver Model (WDDM) compliant Windows Display Driver Model (WDDM) compliant Windows Display Driver Model (WDDM) compliant Windows Display Driver Model (WDDM) compliant Tier-2 Compliant Tier-2 Compliant 256 MB 256 MB 256 MB 512 MB or more Windows 7 Windows 7 Windows 7 Windows 7 Windows 8 Windows 8 Windows 8 Windows 8 Windows 10 Windows 10 Windows 10 Windows 10 Operating system Windows 2008 Server Windows 2008 Server Windows 2008 Server Windows 2008 Server Windows 2012 Windows 2012 Windows 2012 Windows 2012 Server Server Server Server Windows 2016 Windows 2016 Windows 2016 Windows 2016 Server Server Server Server 1 When working with large PADS4 presentations its recommended to have at least 3 GB memory available. Page 6 of 142

7 Network Requirements There must be a network connection (Internet, Intranet or (W)LAN) between the installed PADS4 components so that they can communicate with each other. Network infrastructure The PADS4 system requires some type of network connection between the PADS4 Manager/Designer PC and the PADS4 Server PC on one side and between the PADS4 Viewer PCs and the PADS4 Server PCs on the other side. The most commonly used network infrastructure is a LAN (Local Area Network) with UTP (at least CAT-5 quality) cabling. Other possibilities are a WAN (Wide Area Network), Intranet or Internet connection. Wireless connections are also supported. This includes GPRS as well UMTS. N O T E T he networ k c onnec tion mus t b e full d uplex. T his is nec es s ar y to s uppor t the two-way c ommunic ation of PADS4. Internet connection When an Internet connection is used as network infrastructure between the PADS4 Viewer PCs and the PADS4 Server PC (or between a replicated PADS4Server PC and a central PADS4 Server PC) then this requires some additional configuration settings, like port forwarding in routers etc. This will be described in more detailed further on in this help file. Port numbers The network communication between the components of the PADS4 system uses TCP/IP. PADS4 now uses one port number to communicate and by default it's If you are using a firewall on the PADS4 Server PC this means that one or more of the above port numbers will have to be opened in order for PADS4 to communicate. On the client side (for instance the PADS4 Viewer PC) it's not necessary to open any port numbers in the firewall. N O T E PADS4 has b uilt-in featur es to automatic ally d etec t a PADS4 Ser ver in your networ k. However a PADS4 Ser ver c an only b e automatic ally d etec ted when the UDP p or t numb er 3702 is not b loc ked b y a fir ewall on the s er ver PC or s omewher e els e in the networ k. Page 7 of 142

8 Software Requirements The PADS4 software requires certain software to be installed beforehand. Summary: Operating System Framework Microsoft Media Player* Microsoft Internet Explorer* Microsoft Powerpoint* Microsoft Office drivers Adobe Flash* Direct-X* Video codec drivers* TV-Card drivers* *Items marked with * are only related to PADS4 Viewer and PADS4 Designer software. Operating System PADS4 runs on the following operating systems: Viewer software: Windows 7 Service Pack 1 or higher Windows 8/8.1 Windows 10 Other software: Windows 2008 Server Release 2 Service Pack 2 or higher Windows 7 Service Pack 1 or higher Windows 8/8.1 Windows 10 Operating System: Windows 32-bit Windows 64 bit PADS4 will automatically switch to 64-bit mode when the operating system is 64-bit for all applications. 64-bit has no limitation for memory usage and can deal with very large PADS4 Presentations. Page 8 of 142

9 Frameworks The PADS4 software requires some frameworks to run properly. Below these frameworks are listed, as well as what version (32- or 64-bit) of the framework is required for a particular operating system (32- or 64-bit). As you can see, some need both versions. N O T E Star ting fr om r eleas e 2, PADS4 r eq uir es the Mic r os oft.net Fr amewor k ver s ion 4.5. Ear lier r eleas e ver s ions of PADS4 r eq uir e the Mic r os oft.net Fr amewor k ver s ion 4.0. Framework 64-bit operating system 32-bit operating system Microsoft.NET Framework version 4.5 (Full version) Microsoft SQL Server Compact version 4.0 Microsoft Sync Framework 2.1 Core Components Microsoft Sync Framework 2.1 Provider Services If you use the USB stick version of the PADS4 setup then the English version of these items are part of the installation and will automatically be installed when necessary. With the download version of the PADS4 setup these items are NO part of the installation. This means that in this case you have to make sure that the frameworks have been installed before you start the PADS4 installation program. The frameworks and engine can be downloaded from microsoft.com/downloads. When you install the frameworks you must make sure that you install exactly the same version of the frameworks on all computers that will run one or more of the PADS4 components. If the versions are not exactly the same then this may cause errors in the PADS4 software. The USB stick version of the PADS4 setup will install the English version of the Microsoft.NET Framework. This means that any error message that is reported by the.net Framework will be in the English language. Optionally you can separately install one of the.net Framework language packs to have the Page 9 of 142

10 error messages in your native language. For the Dutch, German and French language you can find these language packs in the \Tools\DotNet Framework 4.5 Language Packs\ folder on the USB stick. For other languages you will have to download it from the Microsoft website Microsoft Windows Media Player For playing videos and sounds the PADS4 software uses Microsoft Windows Media Player technology. For this at least version 12 of the Windows Media Player is required. Without the Windows Media Player PADS4 is not able to play any video or sound. I M P O R T A N T T o s uppor t a c er tain vid eo file for mat you have to ins tall the c or r ec t c od ec d r iver for this file for mat on the PADS4 Des ig ner PC as well as eac h PADS4 Viewer PC. W ithout the c or r ec t c od ec d r iver PADS4 (b ut als o Mic r os oft W indows Med ia Player ) will not b e ab le to p lay the vid eo or s ound. See als o Dr iver s & Cod ec s. Microsoft Internet Explorer PADS4 uses Microsoft Internet Explorer technology for displaying web contents in its web page element. For this it's required that you have at least version 9.0 of the Microsoft Internet Explorer installed on both the PADS4 Designer PC as well as each PADS4 Viewer PC. Microsoft Powerpoint There are three page elements in PADS4 that can be used to run Microsoft Powerpoint presentations: The Powerpoint element Install Microsoft Powerpoint 2007 or higher on the Viewer & Designer PC. This element is capable of showing Powerpoint Presentations inside PADS4 presentations in a non full size frame. The web page element Install Microsoft Powerpoint Viewer 97 or the Microsoft Powerpoint application. Because of build-in limitations in the Powerpoint software it will not work in combination with Microsoft Powerpoint Viewer 2003 or higher. The external application element With the external application element you can start the Powerpoint Viewer executable with the Powerpoint presentation as a command line argument. This works with any version of the Powerpoint Viewer. The Powerpoint Viewer will always run full-screen. For more information about how to include Microsoft Powerpoint presentations in your PADS4 presentation, please see the PADS4 Designer help file. Page 10 of 142

11 Microsoft Office Drivers for PADS4 dataproviders When you want to use Microsoft Office dataproviders (Excel or Access), the office drivers need to be installed otherwise PADS4 is not able to create a connection with office products. These drivers are not available by default. The Microsoft Office drivers can be downloaded from Be aware that you must select the 32-bit version or 64-bit version based on your OS. Installing a 32-bit version office drivers onto a 64-bit OS will not work properly for PADS4. Adobe Flash or Shockwave The web page element of the special Flash add-on element of PADS4 can be used for displaying Adobe flash or shockwave files. For this it's required that you have installed the Adobe flash or shockwave plugin on the PADS4Designer PC as well as each PADS4Viewer PC. This plug-in can be downloaded from Direct-X Drivers The graphical engine PADS4 uses, relies on Microsoft's framework for handling tasks related to multimedia, which is called DirectX. It's required that you have at least version 9.0c. Video Codec drivers Please make sure that the driver for you graphical card is Windows Display Driver Model (WDDM) compatible. This is as much required as it is for the video card itself. Please make sure that you use a correct codec driver. Practice has turned out that certain codec drivers have a memory leak. This can lead to PADS4Viewer PCs to hang. Correct codec drivers can be found at TV-Card Drivers If the PADS4 Viewer PCs and the PADS4 Designer PCs have been equipped with an TV card, analog or digital, then you must make sure that you install the latest driver software for this card. Page 11 of 142

12 Choosing your PADS4 configuration Before you can start installing PADS4 you first have to determine your configuration. In this section Standalone Explains a standalone configuration where all PADS4 applications will be installed on one single PC. Network Explains a network configuration where PADS4 applications will be installed on multiple PCs to form one installation. Global (large) Network Explains a worldwide network configuration which is global or has a large configuration (read has a lot of viewers connected) where the content library bandwidth is limited. Page 12 of 142

13 Standalone configuration With a standalone configuration all PADS4 components are installed on one single PC. The computer acts as a Scheduler/Designer PC, Server PC and Viewer PC. System Management and Domain Management are installed as well. The following components are installed: PADS4 Server PADS4 Designer PADS4 Scheduler PADS4 Viewer PADS4 Agent PADS4 System Management PADS4 Domain Management If these applications are only used by one single user it's recommended to install these components on the Server PC instead of a separate desktop PC if possible. This makes it easier to handle content files (pictures, videos etc.) and real-time data. Remarks An alternative set up would be a PC containing the PADS4 Server and Viewer and another PC the Scheduler/Designer PC. Page 13 of 142

14 Network configuration The most commonly used PADS4 configuration is a network configuration whereby a Server PC, one or more desktop PCs and a number of Viewer PCs is used. Server PC Usually the following components are installed on the Server PC of the PADS4 system: PADS4 Database PADS4 Server PADS4 Sub Server (optional server that is able to synchronize with the main server) Desktop PC Usually the following components are installed on a desktop PC: Page 14 of 142

15 PADS4 Designer PADS4 Scheduler PADS4 Agent PADS4 System Management PADS4 Domain Management If these applications are only used by one single user it's recommended to install these components on the Server PC instead of a separate desktop PC if possible. This makes it easier to handle content files (pictures, videos etc.) and real-time data. Viewer PC Usually the following component is installed on each Viewer PC: PADS4 Viewer Page 15 of 142

16 Global (large) Network configuration If there are situations where you want to limit the bandwidth, lower your PADS4 Server CPU usage or create local sub systems, this can be achieved by using the PADS4 Sub Server. The PADS4 Sub Server is a special Server which will be connected to a PADS4 Main Server. The Sub Server will synchronize the database and control library with the PADS4 Main Server. Global Usage of PADS4 For instance when you have a head office in Europe, but have a lot of Viewers elsewhere, it is possible to setup a PADS4 Sub Server that will synchronize with the Main Server in Europe. Each Viewer will synchronize with the (local) Sub Server instead of going directly to the Main Server. This will save a lot of traffic. Hardware limit A second reason of using a PADS4Sub Server is for situations where the PADS4 Server hardware reaches it's limit. Backup system A third reason can be to have a backup facility in case of system failure. Page 16 of 142

17 Server PC (headoffice) Usually the following components are installed on the Server PC of the PADS4 system: PADS4 Database PADS4 Server Desktop PC Usually the following components are installed on a desktop PC: PADS4Designer PADS4Scheduler PADS4Agent PADS4System Management PADS4Domain Management * Page 17 of 142

18 If these applications are only used by one single user it's recommended to install these components on the Server PC instead of a separate desktop PC if possible. This makes it easier to handle content files (pictures, videos etc.) and real-time data. *Domain Management is not available in the normal PADS4 setup. Please ask our sales department if you would like to use Domain Management. Sub Server PC Usually the following components are installed on a Sub Server PC: PADS4 Database PADS4 Server The Sub Server is connected to the Main Server (or another Sub Server) and will synchronize the database and content library. This way all the content will be transferred over the network from the headoffice to the sub location once. This will prevent the Viewers from synchronizing all the data directly over the network from the head office directly. There are options to synchronize only a subset of the content for each Sub Server. Viewer PC Usually the following component is installed on each Viewer PC: PADS4Viewer N O T E S As a us er you may c onnec t to the PADS4 s ys tem thr ough a Main Ser ver or a Sub Ser ver. Fr om that Ser ver you ar e ab le to watc h the whole s ys tem as wher e you c onnec ted to the loc al Ser ver. Page 18 of 142

19 Installation of PADS To install the PADS4software you have to run the PADS4installation program on all PCs where one ore more of the PADS4components must be installed. In this section Quick installation If you don't need specific background information about the installation then this is the quickest guideline for installation of the PADS4 software. Installation program Gives a full explanation of the PADS4 installation program. Page 19 of 142

20 Quick installation The quickest way to install the PADS4 software is to follow one of the procedures as described below. If you like to have more background information on certain parts of the installation then you should consult the other information in this installation manual. To quickly perform a standalone installation (all components on one single PC) 1. Run the installation program setup.exe. The setup program can be found on the PADS4 USB stick or can be downloaded from. In the setup choose for a Complete Installation. 2. Run the PADS4 License Wizard. The License Wizard can be found in the Windows Start menu under (All) Programs, PADS4, Tools. 3. Start the PADS4 Viewer application. To start PADS4 Viewer double click the shortcut for this application on the desktop. To quickly perform a network installation 1. Run the installation program setup.exe on the PADS4 Server PC. The setup program can be found on the PADS4 USB stick or can be downloaded from. In the setup choose for a Custom installation and select to install: PADS4 License Wizard PADS4 Designer PADS4 Scheduler PADS4 System Management PADS4 Domain Management PADS4 Server Optionally, these components can be installed on a separate desktop PC. 2. Run the PADS4 License Wizard on the PADS4 Server PC. The License Wizard can be found in the Windows Start menu under (All) Programs, PADS4, Tools. 3. Run the installation program setup.exe on the PADS4 Viewer PC. 4. Start the PADS4 Viewer application. To start PADS4 Viewer double click the shortcut for this application on the desktop. Page 20 of 142

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22 Installation program To install the PADS4software you have to run the PADS4installation program on all PCs where one ore more of the PADS4components must be installed. In this section Starting the installation program Explains how you can start the setup which will install the PADS4 software. Selecting an installation configuration Describes which PADS4 components are selectable for installation. Ready to install Describes the final steps before the actual installation takes place. Finishing the installation Describes the actions possible after a successful installation. Installation commandline parameters Describes the commandline parameters that can be used when installing. Page 22 of 142

23 Starting the installation program To install one or more components of the PADS4 software on your computer you must use the PADS4 installation program. The installation program can be found on the PADS4 USB stick or can be downloaded from. To start the PADS4 installation program 1. (USB stick version) Browse to the root folder of the PADS4 USB stick and double click Setup.exe. T I P In or d er to p r event any s ec ur ity p r ob lems d ur ing the ins tallation p r oc es s it's r ec ommended always to b e log g ed on as Ad minis tr ator, when s tar ting the ins tallation p r og r am. If - like with s ome ver s ions of W indows - it's not p os s ib le to b e log g ed on as Ad minis tr ator it's r ec ommended to r ig ht c lic k the S etu p.exe file and us e the Ru n As... op tion fr om the c ontext menu to s tar t the ins tallation p r o- g r am as Ad minis tr ator. 2. (Download version) Browse to the folder where you have stored the downloaded PADS4 setup and double click on the downloaded executable. 3. From the list of displayed languages, select the language for the installation and click OK. N O T E T he languag e you s elec t her e will als o b e us ed as d efault languag e for the PADS4 s oftwar e to b e ins talled. 4. (USB stick version) If the Microsoft.NET framework version 4.0 has not yet been installed on your computer, then the installation program will install it. In this case follow the guidelines of the.net framework installation. Afterwards you might have to reboot your computer to complete the.net framework installation. 5. On the Welcome page of the PADS4 Installation Wizard click Next to continue. Page 23 of 142

24 6. Read the license agreement for the PADS4 software and if you agree then select I accept the terms in the License Agreement and click Next to continue with the installation. Page 24 of 142

25 7. In the next screen choose if the PADS4 software needs to be installed for Anyone who uses this Computer (All Users) or Only for me (the current user) and click Next to continue. Page 25 of 142

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27 Selecting an installation configuration In the next step of the PADS4 Installation Wizard you can specify the setup type that best suits your needs. To specify the setup type in the PADS4 Installation Wizard From the drop down list you can select one of the following configurations: 1. Complete Installation This will install all PADS4 components on the PC. Page 27 of 142

28 2. Viewer Installation This will install the PADS4 Viewer only. You will be asked to enter some extra information in an additional screen. 3. Server Installation Page 28 of 142

29 This will install the server components: PADS4 License Wizard PADS4 System Management PADS4 Server PADS4 Domain Management 4. Designer / Scheduler Installation Page 29 of 142

30 This will install the PADS4 Designer, PADS4 Scheduler and the PADS4 Content Organizer. Page 30 of 142

31 5. Custom Installation This option will enable you to select any or all PADS4 components you would like to install on the PC. When you've made your selection, click Next to continue the installation. Page 31 of 142

32 Specifying Viewer settings When you've chosen a the Viewer installation as the installation configuration, you need to specify some viewer settings like name, Server location, and port number. To specify the Viewer Name Computer Name When this option is selected the PADS4 Viewer software will automatically use the name of your computer as the name to uniquely identify the PADS4 Viewer in your PADS4 installation. When the name of your computer changes the system will automatically take over the new name., Manual This option allows you to choose your own viewer name. Page 32 of 142

33 N O T E T he Viewer name mus t uniq uely id entify the PADS4 Viewer in your PADS4 ins tallation, s o you mus t ens ur e your s elf that the c hos en viewer name is not alr ead y in us e. To specify the Server location The Server Location has the following options to specify the Server PC: Automatic This option lets the Viewer search for a PADS4 Server on the network and connect to the first Server it encounters. This will happen every time the Viewer is starting up. This Computer This option will select the PC the Viewer is installed on as its Server. Other This option will allow you to specify a PC manually by entering a name or IP address. Alternatively, you can click Search... to have the system executing an automatic search for PADS4 Servers: Select the available PADS4 Server of your choosing and click OK to confirm your choice. Page 33 of 142

34 Port number By clicking Advanced Settings the area for port number information unfolds. If you want to specify another port number than the default (7237), then you can enter it manually or by using the up/down arrows. When you've made your selection, click Next to continue the installation. Viewer security settings In the Viewer security settings screen that appears next, you have the possibility to specify special security settings for PADS4 Viewer. This is especially intended for situations - like Windows 8 - where the default security settings may be insufficient to run PADS4 Viewer. Page 34 of 142

35 Run Viewer as User By default both PADS4 Viewer and PADS4 Controller will be started with your current Microsoft Windows user account. Depending on your situation it may be required to start these applications as a different user with different permissions. For instance, you can start the applications as Administrator to ensure that you have (remote) access to all PADS4 features. User Name The user name of the Windows user account that will be used to start both PADS4 Viewer and PADS4 Controller. Password The password that belongs to the specified user name. Domain If the specified Windows user is part of a domain then here you must enter the name of the domain. Windows User Account Control (UAC) User Account Control helps prevent potentially harmful programs from making changes to your computer. This means for instance that you will be notified when programs want to make changes to your computer or your Windows settings. Since Windows 7 Microsoft automatically turns on UAC. Depending on the security settings of your Windows user account this may a proper working of some PADS4 features like e.g. the automatic installation of software updates. To overcome this problem UAC must be switched off. Disable UAC When you select this option then the PADS4 software will check your UAC settings at startup and automatically switches off UAC. Please note that the UAC settings will not be set back to the original settings when the PADS4 software is closed. N O T E If you c hange the Di sabl e U AC s etting then you need to r es tar t your c omp uter in or d er for this new s etting to take effec t. Afterwards, click Next to continue with the installation. Page 35 of 142

36 Ready to install After you have chosen an installation configuration you are about to start the physical installation. To specify the location of short cuts In the Shortcuts area select any or all options for creation of the PADS4 shortcuts. The options are: 1. Create shortcuts on the Desktop This will place PADS4 shortcuts on the Windows Desktop. Page 36 of 142

37 2. Create shortcuts in the Start Menu This will place PADS4 in the Windows Start Menu. 3. Create shortcuts in the Startup Folder This will place PADS4 shortcuts in the Startup Menu in the Windows Start Menu. Applications whose shortcuts have been placed in the Startup Menu are started automatically after logging on to Windows. I M P O R T A N T W hen r unning W indows 8 c hec king this op tion will automatic ally for c e W indows to s witc h to the c las s ic Des ktop at s tar tup of W indows. To specify the installation folder The final step in making the PADS4 License Wizard ready for install is specifying the folder where PADS4 needs to be installed. 1. Click Browse to navigate for the new destination folder or manually enter the name of the folder. To start the installation 1. Click Install to start the actual installation. During the installation you will be kept informed about the status of the installation process. Page 37 of 142

38 Finishing the installation After the PADS4 software has been successfully installed you can close the PADS4 Installation Wizard. To close the PADS4 installation wizard after a successful installation 1. If you want to activate your PADS4 installation as soon as the License Wizard is closed, select Start the License Wizard now to activate your product. 2. Click Finish. Page 38 of 142

39 PADS4 installation commandline parameters By using command line parameters it is possible to silently install PADS4. Parameter Description -q Silent mode -s Silent mode (same as -q) -m:uninstall Uninstall --Config:Complete --Config:Viewer --Config:Scheduler --Config:Server --Config:DesktopViewer --Config:Custom Install complete package Install Viewer only Install Scheduler only Install Server only Install Desktop Viewer only Custom mode. All features can be specified separately. Valid names are: Designer Scheduler Messenger ContentOrganizer LicenseWizard Viewer DesktopViewer SystemManagement Server Agent Copy after the installation is finished the specified settings files to the destination ProgramData folder. The specified file can be adjusted so that for example each Viewer has a server specified by default. --SettingsFiles: Examples: Setup.exe --SettingsFiles:C:\Settings\PADSViewerSettings.xml Setup.exe --SettingsFiles:\\<Server>\Settings\PADSViewerSettings.xml Setup.exe --SettingsFiles: Page 39 of 142

40 Setup.exe --SettingsFiles:file1.xml --SettingsFiles:file2.xml Setup.exe --SettingsFiles:file1.xml;file2.xml Setup.exe --SettingsFiles: C:\Path with spaces\file1.xml Examples Setup.exe -s --Config:Complete Setup.exe -s --Config:Server Setup.exe -s --Config:Custom=Designer,Scheduler,ContentOrganizer,Agent Page 40 of 142

41 Installation of PADS4 HTML5 Viewer PADS4 HTML5 Viewer is an application for playback of PADS4 presentations in a platform independent browser environment or as native app on a selection of devices. This gives you a playback solution on devices that don't necessarily use a Microsoft Windows operating system, like Android and Linux devices. The PADS4 HTML5 Viewer has been fully integrated into PADS4. You can just connect your PADS4 HTML5 Viewers to the same PADS4 Server as your other PADS4 Viewers and PADS4 Desktop Viewers. To design and schedule your presentations for HTML5 Viewers you can just use the standard PADS4 Designer and PADS4 Scheduler application. PADS4 Viewer documentation Additional PADS4 Viewer documentation contains information how to install PADS4 on the device and which features are supported. PADS4 Viewer for Samsung SSSP2 PADS4 Viewer for Samsung SSSP3 PADS4 Viewer for Samsung SSSP4 (Tizen) PADS4 Viewer for LG WebOS2 PADS4 Viewer for LG WebOS3 Page 41 of 142

42 Installation of PADS4 HTML5 Viewer on Samsung SSSP devices Net Display Systems has a Native App specific for the Samsung SSSP (Samsung Smart Signage Platform) devices. The PADS4 HTML5 Viewer has been fully integrated into PADS4. You can just connect your PADS4 HTML5 Viewers to the same PADS4 Server as your other PADS4 Viewers and PADS4 Desktop Viewers. To design and schedule your presentations for HTML5 Viewers you can just use the standard PADS4 Designer and PADS4 Scheduler application. Net Display Systems developed a Native App that runs on the device. Even when the network fails and the device performed a reboot action PADS4 will startup and show scheduled presentations that are stored in cache on the device itself. Even data from external data providers is stored in cache. In this section Installation of PADS4 HTML Viewer native app Explains how to setup and configure a PADS4 HTML5 Viewer on a Samsung SSSP Device. Functionality Item Implemented Description Native app mode Yes PADS4 Viewer is able to run as app. Local Storage (content) Yes (offline) Local Storage API. Known limitations Please refer to our online Known limitations document Page 42 of 142

43 Installation of PADS4 HTML Viewer To install PADS4 HTML Viewer on the Samsung SSSP device 1. Attach the power cable and network cable to the device and make sure that the power switch is switched on. The device is able to detect the network. If no network cable is attached, it will search for wi-fi connections and, if found, it will show the list with connections found. 2. Power on the device using the power switch on the back of the screen Language Select the language from the list and press the enter button Display Orientation Select landscape or portrait and press the enter button Auto Power Off Select the option Off (recommended) and press the enter button. Otherwise the device will turn itself off after no user interaction is detected Network Settings If you have a network cable connected, the device will try to connect to the internet. If there is no cable attached, a list of wi-fi connections found will be displayed and you may choose one from the list. Make your selection and press the enter button Clock Set Specify the date and time value. Use the right arrow button to select the next (page) button and press the enter button Play via Select URL Launcher and press the enter button. A window will popup which allows you to enter the url. Specify the url: where <server> is the IP-address of the device. This url is not case sensitive. Select the Done button in the url window. Press the right arrow button to select the next (page) button and press the enter button. N O T E Y ou ar e not ab le to s p ec ify a Viewer name in the ur l s tr ing us ing a native ap p. Page 43 of 142

44 After you finis hed the s etup. Star t the Viewer Ap p as mentioned in s tep 14. W hen the d evic e d oes not have a Viewer name s tor ed, it will automatic ally g ener ate an Viewer name T his c an b e c hanged b y us ing the PADS4 op tions menu (s tep 15) or b y us ing the PADS4 Ag ent ap p lic ation. W hen you want to c hange the Viewer name, attac h a mous e and p r es s the left b utton (5 s ec onds) until the menu is s hown. Selec t Op tions Device name Specify a device name and press next Setup Complete You finished settting up your device for PADS4. Press the enter button. 11. Start URL Launcher and wait 30 seconds for the PADS4 HTML5 Viewer to start. 12. If the Viewername was not set before, the Viewername is automatically generated. The name of the device is visible in the left bottom corner of the displayed background image. Use the mouse to open the PADS4 Options menu by holding the left mouse button for 5 seconds until a menu appears. Select options to show the menu. Optional: Fill in a desired recognizable Viewername. Press the OK button to save the changes. These settings are stored on the local device. A second possibility is to use the PADS4 Agent application to change Viewer settings. This is a convenient way to check/modify settings for all Viewers from a central location. N O T E S If you want to c hange the ur l after war d s p r es s the con ten t (h ome) bu tton on the r emove c ontr ol. Selec t c hange ur l and p r es s the enter b utton. If the PADS4 HT ML Viewer is r unning as native ap p, p r es s the en ter bu tton. All other r emote d evic e b uttons will not wor k. Page 44 of 142

45 Installation of PADS4 HTML5 Viewer on LG WebOS devices Net Display Systems has a Native App specific for the LG WebOS devices. The PADS4 HTML5 Viewer has been fully integrated into PADS4. You can just connect your PADS4 HTML5 Viewers to the same PADS4 Server as your other PADS4 Viewers and PADS4 Desktop Viewers. To design and schedule your presentations for HTML5 Viewers you can just use the standard PADS4 Designer and PADS4 Scheduler application. Net Display Systems developed a Native App that runs on the device. Even when the network fails and the device performed a reboot action PADS4 will startup and show scheduled presentations that are stored in cache on the device itself. Even data from external data providers is stored in cache. In this section Installation of PADS4 HTML Viewer native app Describes how to setup and configure a PADS4 HTML5 Viewer on a LG WebOS device. Functionality Item Implemented Description Native app mode Yes PADS4 Viewer is able to run as app. Local Storage (content) Yes (offline) Local Storage API. Known limitations Please refer to our online Known limitations document Page 45 of 142

46 Installation of PADS4 HTML Viewer To install PADS4 HTML Viewer on the LG device 1. Attach the power cable and network cable to the device The device is able to detect the network. If no network cable is attached, it will search for wi-fi connections and if found it will show the list with connections found. 2. Power on the device using the power switch on the back of the screen. 3. Press the Settings button using the remote control device for 10 seconds until a balloon pops up. Now enter 8080 as password and press the enter button You are now in the advanced menu which allows us to specify the native app settings. 4. Application Launch mode Select local This will start the application from the local device. 5. Fully Qualified Domain Name Select ON. 6. URL Specify the url: where <server> is the IP-address or name of the server device. This url is not case sensitive. 7. Local Application Upgrade Click REMOTE. click OK The first time the system will display a "Application Upgrade" question for downloading the application. Press CONFIRM to download the app the first time. N O T E Y ou ar e not ab le to s p ec ify a Viewer name in the ur l s tr ing us ing a native ap p. After you finis hed the s etup. Star t the Viewer Ap p. W hen the d evic e d oes not have a Viewer name s tor ed, it will automatic ally g ener ate a Viewer name T his c an b e c hanged b y us ing the PADS4 op tions menu (s tep 9) or b y us ing the PADS4 Ag ent ap p lic ation. W hen you want to c hange the Viewer name, attac h a mous e and p r es s the Page 46 of 142

47 mous eb utton until the menu is s hown. Selec t Op tions. If you d o not have a mous e, us e the PADS4 Ag ent Ap p lic ation to c hange Viewer s ettings. 8. To run the PADS4 HTML5 Viewer, you have to switch off the screen and switch it back on again. The PADS4 HTML5 Viewer will start automatically. 9. When the Viewername was not set before, the Viewername is automatically generated. The name of the device is visible in the bottom left corner of the displayed background image. Use the mouse to open the PADS4 Options menu by pressing the mousebutton until a menu appears. Select options to show the menu. Optional: Fill in a desired recognizable Viewername. Press the OK button to save the changes. These settings are stored on the local device. A second possibility is to use the PADS4 Agent application to change Viewer settings. This is a convenient way to check/modify settings for all Viewers from a central location. N O T E S If you want to c hange the ur l after war d s r ep eat s tep s 3 to 7. Page 47 of 142

48 Installation of PADS4 HTML5 Viewer PADS4 HTML5 Viewer is an application for playback of PADS4 presentations in a platform independent browser environment. This gives you a playback solution on devices that don't necessarily use a Microsoft Windows operating system, like Android and Linux devices. The PADS4 HTML5 Viewer has been fully integrated into PADS4. You can just connect your PADS4 HTML5 Viewers to the same PADS4 Server as your other PADS4 Viewers and PADS4 Desktop Viewers. To design and schedule your presentations for HTML5 Viewers you can just use the standard PADS4 Designer and PADS4 Scheduler application. In this section Requirements Explains the requirements that must be met in order to use PADS4 HTML5 Viewer. Setup & configuration Describes how to setup and configure a PADS4 HTML5 Viewer. Page 48 of 142

49 Requirements (HTML5 Viewer) Before you start using PADS4 HTML5 Viewer, please ensure that you meet the requirements described below. Operating system Since PADS4 HTML5 Viewer runs in an Internet browser, the application is platform independent and should work with any operating system. However, technology and hardware may prevent PADS4 HTML5 Viewer from working correctly on certain devices. have a look at the HTML5 Viewer Operating System page for more info. Internet browser PADS4 HTML5 Viewer has been designed to operate under Microsoft Internet Explorer or Google Chrome. It's strongly recommended to use one of the following browsers: Browser Recommended version Microsoft Internet Explorer 10 or higher Google Chrome 29.0 or higher HTML5 When you decide to choose another Internet Browser you have to make sure it supports HTML5. I M P O R T A N T W hen you us e another Inter net b r ower that s uppor ts HT ML5 a p r op er wor king of the HT ML5 Viewer c annot b e g uar anteed d ue to the fac t that the HT ML5 s tandar d is inter - p r eted d iffer ently p er b r ows er vendor. Caching and database Both Internet Explorer and Chrome support IndexedDB, a method for client-side data storage, which is used by PADS4 HTML5 Viewer to locally store downloaded content. When you choose your own Internet Browser, please verify if your Browser supports this technology (see for an overview). Page 49 of 142

50 If your Browser doesn't support IndexedDB, PADS4 HTML5 Viewer will use the standard features of your Browser for caching and reusing downloaded files. If there is no local cache, then PADS4 HTML5 Viewer will download its content each time it's required. This may use lead to significant bandwidth usage and a poor performance. Limitations When you choose to work with PADS4 HTML5 Viewers, you should be aware that the technology and hardware may cause the HTML5 Viewer to behave differently and with certain limitations, compared to standard Windows-based PADS4 Viewers. The current release of the PADS4 HTML5 Viewer only supports the page elements of the PADS4 BASIC Viewer: Text, Pictures, Lines, Shapes and Formatted Text. PADS4 HTML5 Viewers have full support of data providers to integrate real-time data in your PADS4 presentations. This includes the usage of rules and property bindings. However, requests for real-time data will always be forwarded to PADS4 Data Server. A PADS4 HTML5 Viewer cannot collect real-time data from a data source by itself. Page 50 of 142

51 Setup & configuration (HTML5 Viewer) Setup and configuration of the HTML5 Viewer is related to the device where the PADS4 HTML5 Viewer is installed. In this section HTML5 Viewer Operating System Describes the allowed Operating Systems to use PADS4 HTML5 Viewer. HTML5 Viewer Options window Describes the options that can be set for the device using a mouse or keyboard attached to the device. URL Server specification Describes how to prepare the device so it will start a PADS4 HTML5 Viewer. Local Storage Facilities Describes about content storage facilities on the devices. Page 51 of 142

52 HTML5 Viewer Operating System Windows Windows will function as operating system for the PADS4 HTML5 Viewer. Windows Tested version Description Windows Vista Windows 7 Windows 8 Windows 8.1 Windows 10 Linux Linux contains a lot of different versions worldwide and it is not possible for NDS to test all the devices available. Ubuntu is one of the most commonly used versions of linux. Linux Tested version Description Ubuntu Ubuntu SOC (System On Chip) device SOC devices have build in software which allows it to start a HTML page. benefit of these devices is that you do not need to add software to the device. You will have to fill in a URL which will be launched after the device is booted up. Section URL Server Specification shows more detailed information about this URL setting. SOC model Description Iadea XDS-1068 Samsung SSSP Please check the Samsung native app documentation Page 52 of 142

53 LG WebOS Please check the LG native app documentation Raspberry Pi* This singleboard computer is able to run PADS4 but has no display attached. * this device is more an embedded device than a real SOC with display. Page 53 of 142

54 HTML5 Viewer Options window The Options window will allow the user to adjust settings for this HTML Viewer. This is also possible by using the Agent application when the HTML Viewer is running at that time. Opening the Options window on the device using a Mouse Attach a mouse and press the left mousebutton for 5 seconds until a popup menu appears. From this menu select the Show Options. Opening the Options window on the device using a Keyboard Attach a keyboard and use the combination of keys <Alt> and <Enter>. It is possible to walk through the items by using the Tab key. The arrow up/down can be used to adjust radio button values. The Options window contains categories at the left of the window, and the options for this category are displayed at the right side. Page 54 of 142

55 Identification Viewer Name Specify the name of the Viewer. It will be visible in the Scheduler, Messenger and Agent under this name. This name is automatically created the first time you start a new HTML Viewer and can be edited through this Options window or by using the PADS4 Agent Application. The name is displayed at the left, bottom side of the background PADS4 product which is displayed when nothing is scheduled. This can be of use when you want to identify the Viewers in your environment after physical installation of the devices. Hide Logon status If there is no running presentation, the connection state of the Viewer is displayed in the left, bottom position. A green dot means the Viewer is connected to a server. A red dot means the Viewer does not (yet) have a valid connection. Optional Password Optionally specify a password if this is required by the PADS4 Server. The passwords for a Viewer can be set by the System Management Application. Server Connection Server Identifies the PADS4 server name and port currently used. The name is specified with the URL or by using the device dependent URL launcher. Have a look at the URL Server specification page for specifying settings through parameters. PADS4 Domain Optionally specify a PADS4 domain where this PADS4 HTML Viewer belongs to. If the Viewer is part of a domain which is not the default, it is a requirement and must be filled in. Backup Server Optionally specify a PADS4 backup server. In cases where the main PADS4 server cannot be reached, the HTML Viewer will connect to the specified PADS4 backup server. The PADS4 HTML Viewer will in case of connection failures try to reconnect to the PADS4 server at a certain interval. By default port 80 is used for communication between Viewer and server. Synchronization Content Library Synchronization Activation Automatic By default the synchronization is active during the whole day. This means that when a new file is detected at the server, the PADS4 HTML Viewer will download this file to the local storage and save it here. The Page 55 of 142

56 benefit is that when the network connection is lost, the PADS4 HTML Viewer is still able to show the content such as videos and images. Second this prevents the network from using a lot of bandwidth to send the content to the PADS4 HTML Viewer each time it is needed. In cases when the hardware where the PADS4 HTML Viewer is running does not have a local storage, it will retrieve the content from the server each time it is needed. Period using Period this will limit the time and day the synchronization may take place. For example when you only want to have a nightly synchronization. Never When Never is selected, nothing will be synchronized. When content is needed, the file will be downloaded and stored in the local cache until the device is restarted. Screen Settings Scaling By default the presentation is scaled to fit inside the window. Optionally the maintain aspect ratio may be turned on to keep the aspect ratio of the elements. If you do not want presentations to scale, select the do not scale option. There are device dependent limitations for scaling videos. Have a look at the specific page for this device. Rotation By default the presentation is shown in landscape format. Optionally the screen content can be rotated when the display is positioned in portrait mode. Follow the device guidelines if the device is at 90 or 270 degrees when in portrait mode. Background Image Specify a background image that will be displayed in case tjhere are no presentations scheduled. By default a PADS4 logo is displayed. Viewer Restart Specify at which time the Viewer must restart. This option will restart the display and will free up used resources which may be taken by the system. You are allowed to specify the time the reboot must take place and at which days of the week. Log Information Shows PADS4 HTML Viewer log information. The log can be of use when for instance the Viewer does not find a certain image that must be displayed. When PADS4 cannot find this image, it will create a log message indicating that a file is not found. Also network issues are stored in the log to inform that a network connection has failed. Page 56 of 142

57 Download Progress Shows information about the download progress of the content files. It shows if the download is currently active. Scheduled Presentations Shows information about the scheduled operational presentations. System Information Browser shows the underlying browser used to play the PADS4 HTML Viewer. Resolution shows the actual size of the device. About Shows the version info of this Viewer. The build number contains the number of days since <main version>.<sub version>.<build>.<revision> N O T E S W hen the d evic es has a c ontext menu, it is als o p os s ib le to us e the r ig ht mous e b utton to s how the Viewer p op up menu whic h allows you to s how the op tions s c r een. Wh en th ere i s n o l ocal cach e on th e devi ce, speci f y th e parameters i n th e U RL. Check th e U RL server speci f i cati on page f or more detai l s. Page 57 of 142

58 URL Server specification To make a connection with the PADS4 Server the URL (Uniform Resource Locator) must be specified on the device. This means you do not have to install PADS4 software on the device. Each device has it's own way of entering this URL. Please have a look in the documentation from the device how this can be done. Basicly what happens is that the device will boot, and start the URL in a browser environment. The browser will try to open the URL and download the PADS4 Viewer application onto the device. After that the HTML Viewer is started and will setup a network connection with the PADS4 Server. Please enter the following URL link: example (use different port) example Where <Server> is the name/ip address of the server where the PADS4 Server is installed. By default port 80 is used for connection to the server. If needed specify a different port number separated with a colon (:) from the servername. Local Cache When there is no local cache available on the device the settings entered in the options screen could be disposed when the device is rebooted. To prevent the settings from being deleted, it is possible to specify the settings in the url as a parameter. Parameters It is possible to add parameters to the URL. In situations where the devices has no local storage facilities it is possible to specify the settings in the URL. Parameter Type Default Description servername String Name or IP Address of the PADS4 Server viewername String Name of this viewer Page 58 of 142

59 password String Optional password port Number 80 Port number to use for connecting to the PADS4 server application domain String PADS optional domain stretch the screen to a predefined mode screenmode Numeric 0 0 = Full Screen (stretch) 1 = Full Screen but keep Aspect ratio 2 = Normal (no stretch) showlog Boolean (true/- false) false Shows the log file Name or IP Address of the backup server backupserver String Connection to the backup server is made in cases where the main server is not available. When the backup server is active and the main server is back online, it will reconnect back to the main server. backup Number 80 Port number to use for server connection orientation Number 0 0 = landscape 90= portrait (right turn) 180 = landscape (upside down) 270=portrait (left turn) Parameter Examples: Page 59 of 142

60 :3400/pads4/apps/viewer/?viewername=myviewer&screenmode=1&domain=mydomain&port=3400 N O T E S No ins tallation need ed of PADS4 Softwar e on the Devic e. Sp ec ifying the URL is s uffic ient. W hen the d evic es has a c ontext menu, it is als o p os s ib le to us e the r ig ht mous e b utton to s how the Viewer p op up menu whic h allows you to s how the op tions s c r een. Wh en th ere i s n o l ocal cach e on th e devi ce, speci f y th e parameters i n th e U RL. Page 60 of 142

61 Local Storage facilities Depending on the device, operating system and browser type used, there are some limitations. Synchronization Just like the normal Viewer, The PADS4 HTML5 Viewer is able to synchronize the content from the Server. In situations where the network is down PADS4 is still able to run the presentation from the local content cache. But therefor the device must have a storage facility. Data Storage PADS4 HTML5 Viewer has a build in mechanism for storage of data on the local device. Both Internet Explorer and Chrome support IndexedDB, a method for client-side data storage, which is used by PADS4 HTML5 Viewer to locally store downloaded content. When you choose your own Internet Browser, please verify if your Browser supports this technology (see for an overview). For Internet Explorer the size of the temporarily internet files can be adjusted. Google Chrome automatically sizes the cache. No Browser IndexedDB support, Temporarily Internet Files Cache If your Browser doesn't support IndexedDB, PADS4 HTML5 Viewer will use the standard features of your Browser for caching and reusing downloaded files. You will have to set the Internet Explorer temporarily internet files cache size. No Local Cache If there is no local cache, then PADS4 HTML5 Viewer will download its content each time it's required. This may use lead to significant bandwidth usage and a poor performance. Page 61 of 142

62 First time start of the HTML5 Viewer If no settings are found, a PADS4 viewer name will automatically be generated. In the left bottom part of the display, the name and connectionstate will be displayed. Using a connected mouse to the display, the options menu of PADS4 can be opened. Samsung requires a left mousebutton press down and hold this until the menu appears (about 10 seconds) Other venders require a right mouse button click. Have a look at the URL Server specification page for specifying settings through parameters specified in the URL. It is also possible to use the PADS4 Agent application to remotely change Viewer settings. If you open the menu, the following will be shown: Identification Identification Specify the Viewer name by which this viewer will be identified. It will be visible in the PADS4 applications Page 62 of 142

63 under this name. Optional Password Optionally specify a password if required by the PADS4 Server. The passwords for a Viewer can be (re)- set by the System Management Application. Viewer Information Shows the type of viewer and which elements are allowed for this type. The basic viewer has less elements that are allowed to use than for instance the xpress viewer. Server Connection The Server connection is already specified as URL that started this PADS4 Viewer including the portnumber. Synchronization By default the synchronization is active during the whole day. Optionally specify the period in which the synchronization of content may be running and on which days. This will allow the user to minimize the used bandwidth during periods at which it is not allowed or inconvenient. When Never is selected, nothing will be synchronized until the page requires a certain file. When that happens the file is downloaded and stored local for the next time. Page 63 of 142

64 Screen Settings Scaling By default the presentation is scaled to fit inside the window. Optionally the maintain Presentation Aspect Ratio may be turned on to keep the aspect ratio of the content. If you do not want presentations to scale, select the Do not scale presentations option. Orientation By default the presentation is shown in landscape format. Optionally the screen content can be rotated when the display is in portrait mode. Be aware that based on the way the screen is positioned, it could be 90 or 270 degrees angle. Please check the display manual for rotation requirements. PADS4 is in some situations able to synchronize the menu option of the vendor with the orientation menu of PADS4. Check the PADS4 vender manual for more info. Page 64 of 142

65 Style Window Hide mouse cursor: Do not show the mouse cursor Hide Popup Menu: Prevent the PADS4 popup menu to appear. After hiding this, you will need the Agent application to reset this using the viewer edit settings options. Hide Logon Status: Displays Viewer name and Server information on the background screen when nothing is scheduled. This information can be useful when there is no mouse attached to identify the device. Screen Standby Mode Turn off screen will try to turn off the screen to preserve power usage using the vendor API. If the vendor does not have functionality build into the screen, PADS4 will show a black screen instead. Page 65 of 142

66 Viewer restart Reboot Specify if this device must reboot at a certain time. In situations where memory leaks are detected, this may prevent the device from 'hanging'. due to memory build up. Log Information Shows the log created by the Viewer. The log can be of use to identify problems. It is also possible to check the log of HTML Viewers by using the PADS4 Agent application from a remote central location. Page 66 of 142

67 Download Progress Synchronization status Shows the current state of the content library synchronization. Download Progress Shows the update progress on file level. Page 67 of 142

68 Scheduled Presentations Shows the operational scheduled presentations for this Viewer. Type identifies if the original schedule is a normal schedule, or a recurrent schedule which can occur more than one time. Recurrent scheduled are schedules that can be planned like show this presentation every day from 10 until 12 until the end of the year. Page 68 of 142

69 System Information System information shows system related information. Support Information Shows the version and release date of the viewer Page 69 of 142

70 N O T E S W hen the d evic es has a c ontext menu, it is als o p os s ib le to us e the mous e b utton to s how the Viewer p op up menu whic h allows you to s how the op tions s c r een. Wh en th ere i s n o l ocal cach e on th e devi ce, speci f y th e parameters i n th e U RL. Check th e U RL server speci f i cati on page f or more detai l s. Us ing the Ag ent ap p lic ation it is p os s ib le to r emotely c ontr ol the viewer and c hange s ettings. Page 70 of 142

71 Activation of PADS4 Once PADS4 has been installed, the system needs to be activated to work properly. For this you will need an activation key. In this section Activating your PADS4 installation Describes the steps to activate your PADS4 installation. Page 71 of 142

72 Activating your PADS4 installation Before you can start using the PADS4 software you must first activate the software by entering a product key. The product key reflects the number of licenses and optionally the licensing period for the software. The product key can be entered with the PADS4 License Wizard. To start the PADS4 License Wizard Click the Start button on the Windows taskbar. Select (All) Programs, PADS4 and then Configuration. Select License Wizard. To select the correct PADS4 Server When the License Wizard starts, it automatically searches for running PADS4 Servers in the network. Page 72 of 142

73 Make sure your PADS4 Server is listed. I M P O R T A N T If you ac tivate your lic ens e at the wr ong PADS4 Ser ver, you will need to c ontac t Net Dis - p lay Sys tems to undo this ac tivation. If your PADS4 Server is listed, select it, and click Next. If it's not listed here, make sure the PADS4 Server has been installed and is running properly. Or click the button The PADS4 Server I want isn't listed. Then the next screen will appear: Page 73 of 142

74 Fill in the Network Address(name or IP address), and optionally the Port Number, of your PADS4 Server manually and click Next to retry. To activate your installation TheLicense Wizard will now connect to your PADS4 Server. When successful, it will show the next screen: Page 74 of 142

75 This screen offers you the following options: Activate a new installation This the default option and will be further used to describe the activation process. Continue offline activation Select this option if you've already initiated an offline activation. Offline activation is further described in this topic. Click Activate a new installation to continue. In the next screen, enter your product key. Page 75 of 142

76 If your product key has been validated, click Next to continue. TheLicense Wizard will send information online to Net Display Systems for verification and processing of product key and license information, and when successful it will ask you to verify the information found. Page 76 of 142

77 Click Next to continue. It will ask you to do the same for your contact information. Page 77 of 142

78 If all information is correct, you can click Activate online now to actually activate your license. When your license has been successfully activated at the License Activation Server, the next screen will confirm your activated license information. Page 78 of 142

79 Click Finish to complete the activation process and leave the PADS4 License Wizard. Your installation has now been activated. Page 79 of 142

80 Offline Activation For certain PADS4 installations it's not possible or desirable to have an Internet connection. Although reasons for this can be very valid, the PADS4 installation still needs to be activated. This can be done through an offline activation. To start the offline activation There are two things required to activate a PADS4 installation that doesn't have an Internet connection: The PADS4 installation that's without Internet connection A device that has access to the Internet and the ability to transfer files to a PC, directly or indirectly (by means of a data storage device or such). To get the offline activation file In order to activate offline, you will need to get the offline activation file. This file contains all necessary data from the PADS4 Server you want to activate. To get this file, you need to start the License Wizard on the PADS4 installation without Internet connection, most commonly the PADS4 Server PC: Click the Start button on the Windows taskbar. Select (All) Programs, PADS4 and then Configuration. Select License Wizard. After the program has started, select the PADS4 Server you want to activate. Page 80 of 142

81 The next step is for the License Wizard to figure out there's no Internet connection. Page 81 of 142

82 Click Activate a new installation to let the License Wizard connect to the online License Activation Server at Net Display Systems. It will detect a connection is not possible, resulting in the following screen: Page 82 of 142

83 Click Activate installation offline to continue. Page 83 of 142

84 Read the button labeled Create offline activation file carefully and then click it to indicate the folder location on this PC where the activation file needs to be created. Page 84 of 142

85 N O T E By d efault the p r od uc t key is s ugges ted as file name, b ut you c an c hoos e any name you like. If you have specified the location and name of the activation file, the Wizard will be closed. Now the activation file has been created, you can store it to a data storage device, like a USB stick and go to a PC that has an Internet connection. To get the license file from the activation portal Plug in the data storage device in the PC and go to the Net Display Systems activation portal at nds.cloudapp.net/activationportal. Page 85 of 142

86 Click Next to continue. Click Browse to specify the location of the activation file. The file has the extension.act Page 86 of 142

87 Select the activation file and click Open to confirm the location. When the upload has been successful, the license retrieved page is shown. click Next to continue. The License Activation Server will retrieve the license information online. It will ask you to verify the information found. If all information is correct, click Next to continue. It will ask you to do the same for your contact information. If all information is correct, click Next to continue. Page 87 of 142

88 Click Finish to download the license file. Specify the location and click Save to continue. To finish the offline activation Now the license file has been stored to a data storage device, it can be returned to the PADS4 installation, so that the license can be entered with help of the PADS4 License Wizard. Return to the PC you started the offline activation with and repeat the first steps, as described at the top of this document, until you reach the Current license information screen: Page 88 of 142

89 Click Continue offline activation to continue. Page 89 of 142

90 Click Activate offline now to continue. A dialog window appear. Page 90 of 142

91 Browse to the license file, select it and click Open to retrieve the license file. The actual activation will start immediately after that. Page 91 of 142

92 The license will now be activated. Page 92 of 142

93 Click Finish to complete the activation process and leave the PADS4 License Wizard. Your installation has now been activated. Page 93 of 142

94 Reactivate your PADS4 installation (hardware change) PADS4 licenses automatically expire and require a reactivation when PADS4 detects a significant hardware change on the server of your PADS4 installation after a grace period of 7 days. With the use of a virtual server this may lead to problems, because the virtual hardware characteristics of your server may automatically change after a reboot. In most situations this can be prevented by configuring your virtual server to use a fixed MAC address. If this solution is not appropriate NDS offers an alternative: a PADS4 cloud license. With a PADS4 cloud license your PADS4 Server will no longer look at hardware characteristics. Instead the system will use the Internet to connect every hour with the License Server of NDS to validate your PADS4 licenses. Although this will make the PADS4 activation independent of hardware changes, please note that it requires a stable Internet connection. Also, because of dependencies on third parties NDS cannot guarantee a 100% uptime of its License Server yet. For these reasons the recommended method for activation is still the one that s based on your hardware characteristics. Actions when a reactivation is needed * Contact our sales department in case your system needs to be reactivated. Provide them with the PADS4 Product license Key (The best is to send an to : sales@netdisplaysystems.com), they will allow you to activate the installation again. Please contact us by phone in case of emergency. The grace period is 7 days. So the system will work for a week after this incident which gives the system admin enough time to reactivate the system. N O T E G race peri od. If PADS4 d etec ts a c hange in har d war e the s oftwar e will s tar t a s o c alled g r ac e p er iod of 7 d ays. After the 7 d ays PADS4 will s top wor king. Dur ing the g r ac e p er iod all us er s when log g ing on r ec eive a mes s ag e that the PADS4 s ys tem need s a r eac tivation. I M P O R T A N T If you have i n stal l ed PADS 4 on a vi rtu al en vi ron men t then make s ur e that the MAC address of th e n etwork adapter i s l ocked b ec aus e els e ac tivation b ec omes invalid ag ain after a r eb oot. Di sabl e sh ari n g bl u etooth devi ces on the Vir tual Ser ver to p r event PADS4 fr om d etec ting a d iffer ent networ k ad ap ter. Page 94 of 142

95 Using Virtual Servers PADS4 Server can be installed on Virtual Servers. We recommend to configuring your virtual server to use a fixed MAC address. Check the Reactivation Your PADS4 installation for more info in VMware this can be done in the following way: I M P O R T A N T If you have i n stal l ed PADS 4 on a vi rtu al en vi ron men t then make s ur e that the MAC ad d r es s of the networ k ad ap ter is loc ked b ec aus e els e ac tivation b ec omes invalid ag ain after a r eb oot. Page 95 of 142

96 Configuration of PADS After you have successfully installed and activated the PADS4 software you can best configure PADS4 to meet your exact requirements. In this section Using Microsoft Active Directory Explains how you can link your PADS4 system to active directory for central user management. Using command line arguments Explains how you can use command line arguments to start the key PADS4 applications with specific program settings. Using Microsoft Windows Group Policies for the Desktop Viewer Explains how you can control the working environment for PADS4 Desktop Viewers from a central location. Page 96 of 142

97 Using Microsoft Active Directory Many organizations use Microsoft Active Directory to centrally manage the user accounts of their employees. With the Active Directory connection of PADS4 you can make optimal use of this information. N O T E PADS4 c an wor k with your exis ting Ac tive Dir ec tor y s tr uc tur e 'as it is ' and d oes n't r eq uir e any ad jus tments to or g aniz ational units or us er g r oups in Ac tive Dir ec tor y. After setting up a connection with Active Directory, you can beside 'normal' PADS4 users create socalled LDAP users in PADS4. These users are automatically linked to user accounts in active directory. When a user logs on with an LDAP user name, then the PADS4 system will automatically use the credentials stored inactive Directory. When the user name or password of the user is changed in Active Directory this is automatically taken over by the PADS4 system. If a user account is disabled in Active Directory then the user can no longer logon to the PADS4 applications. When the user is removed from Active Directory it will also automatically be removed from the PADS4 system. If the credentials that you have specified for PADS4 server to access Active Directory have limited permissions, then the updates in Active Directory might not be taken over by PADS4 instantly, but will only become effective after a restart of the PADS4 Server. Memberships of user groups, permissions and, license assignment are all done in PADS4 for all users, including LDAP users. If an LDAP user is removed from PADS4, it will NOT be removed from Active Directory. When the connection with Active Directory is disabled in PADS4, then the existing LDAP users that have been defined in PADS4 remain exist. This way, you can reuse them when you decide to enable Active Directory again at a later time. To configure the usage of Active Directory in PADS 1. Specify the Active Directory connection settings in the server settings window of PADS4 System Management. 2. Reboot the PADS4 Server to make the Active Directory connection settings effective. 3. Go to the Users window in PADS4 System Management and create one or more LDAP users. Make sure that the users are assigned to a user group and that you assign the right licenses. After this the Active Directory connection is ready-to-use and users can logon with one of the specified LDAP user accounts. Page 97 of 142

98 Using Microsoft Windows Group Policies (for Desktop Viewer) Many organizations use Microsoft Group Policies to centrally manage settings for the users. With the Group Policies of Microsoft you can centrally manage the Desktop Viewer settings. PADS4 has implemented group policies for the Desktop Viewer application to allow the administrator to specify the settings from a central location and push these settings towards 1 or more users or user groups. The policies set by the administrator are automatically detected by the Desktop Viewer options window and those options are disabled in the user interface. This way it is possible to push a set of predefined settings towards users, and still give them the opportunity to change some settings locally. The pushed settings are stored in the registry under: HKEY_CURRENT_USER\SOFTWARE\Policies\Net Display Systems\PADS4 The 'normal settings' are stored in the registry under: HKEY_CURRENT_USER\SOFTWARE\Net Display Systems\PADS4 To configure the usage of Group Policies for PADS4 Desktop Viewers Installation PADS4 Server First Install PADS4 Server (or more components, but the policy files are installed along with the Server installation). Install Group Policy Template file Copy PADS4.admx from C:\Program Files\Net Display Systems\PADS4\PolicyDefinitions to the Domain Policy Definitions directory on the domain server (usually: \\<FQDN>\SYSVOL\<FQDN>\Policies\PolicyDefinitions) Policy Translation File Copy PADS4.adml from C:\Program Files\Net Display Systems\PADS4\PolicyDefinitions to the Domain Policy Definitions Language directory on the domain server (usually: \\<FQDN>\SYSVOL\<FQDN>\Policies\PolicyDefinitions\en-US) Microsoft Group Policy Management Console (GPMC) Open the Group Policy Management Console application and next open the Group Policy Editor. Select User configuration / Policies / Administrative Templates: Policy definition / Net Display Systems / PADS4 / Desktop Viewer PADS4 Property Table for the Desktop Viewer: Setting Options Type Description PADS4 Backup Server Backup Server Address String Name/IP address of the Backup PADS4 Page 98 of 142

99 Server. Port Number Number PADS4 Domain Domain String Enable PADS4 Screensaver on startup Screensaver timeout Number Show logon screen on resume Boolean PADS4 Hostpath Hostpath String Http portnumber HTTP port number Number Identification mode Identification mode Selection User permissions User can view messages Boolean User can open options window Boolean Portnumber on which the PADS4 Server listens for incoming calls (default is 7237). Custom Domain (default is PADS). Interval in milliseconds after which the screensaver is started when the user did not hit the keyboard or mouse. After the screensaver is active and the user moves the mouse or hits the keyboard, the logon screen can be shown. The hostpath as specified in the PADS4 Server settings (default PADS4) which is used for the http synchronisation. Portnumber used for synchronisation and specified in the PADS4 Server settings (default is 8080). Identification mode when connecting to the PADS4 Server. User can open the messages window. User can open the options window to Page 99 of 142

100 User can exit application Boolean User can check for software updates Boolean User can start screensaver Boolean Scale presentations to fit Scale presentations to fit into the destination window into the destination window Boolean Maintain aspect ratio Boolean PADS4 Server Server Connection Selection Server Address String Port Number Number Content Library Synchronization Synchronization Mode Selection Content Library storage folder Mode Selection change settings (not recommended with group policies). User can exit the application. User can check for software updates (not recommended with group policies). User can change the screen saver settings. Resize the content to the window size. Preserve the aspect ratio. Configures how the clients connect to the Server. When set to automatic the Server Address must be left empty. Name/IP address of the PADS4 Server. Portnumber on which the PADS4 Server listens for incoming calls (default is 7237). When automatic is selected, the content is synchronized. When set to Manual specify the destination. Use variables like %APPDATA% to change the location to user specific folders. Page 100 of 142

101 Content library folder String Tray icon appearance Appearance Selection Use local timezone for scheduled Use local timezone for presentations scheduled presentations Boolean folder location where the PADS4 content library is located. The way the Desktop Viewer is visible in the windows tray. Use the timezone of the local system for determining when to show a message. N O T E T his allows the ad minis tr ator to s p ec ify the s ettings fr om a c entr al loc ation and p us h thes e s ettings towar d s us er s. T he us er s ar e not ab le to over r id e thes e s ettings us ing the Op tions W indow. T he op tions that ar e s et/p us hed b y the ad minis tr ator ar e d is ab led in the Des ktop Viewer Op tions W ind ow. Page 101 of 142

102 Using command line arguments All key applications of PADS4 support the use of command line arguments to start the application. These arguments enable you to start the application with specific connection and/or program settings. If no command line arguments are specified the application uses the.xml settings files in the C:\ProgramData\ PADS4 folder. T I P Command line ar g uments ar e typ ic ally us ed to s tar t a PADS4 ap p lic ation for s p ec ific us er s and/or s er ver c onnec tions. For ins tanc e, if you have multip le PADS4 Ser ver s in a hos ted envir onment, you c an us e c ommand line ar g uments to automatic ally c onnec t and log on to the r ig ht PADS4 Ser ver with the r ig ht us er s ettings. To start a PADS4 application with command line arguments 1. Create a shortcut in Microsoft Windows for the PADS4 application you want to provide with command line arguments. For more information about creating shortcuts see the documentation of Microsoft about this topic. 2. Rightclick the shortcut and select Properties to open the properties dialog box of the shortcut. Page 102 of 142

103 3. In the Target text box, add all command line arguments you want to pass through to the application after the name of the executable. The following arguments are supported: Command line argument Description /f <Folder> Specifies the folder that contains the.xml files with settings to be used by the PADS4 application. This includes the general settings XML file with connection and logon settings (PADSGeneralSettings.xml) as well as the XML file with application specific program settings (like PADSDesignerSettings.xml). <Presentation file> ( PADS4 Designer only) Specifies the file name (option- Page 103 of 142

104 ally including the full path) of the PADS4 presentation that must automatically be opened for editing by the PADS4 Designer application. T I P T o g et an.xml file with the r ig ht g ener al s ettings you c an b es t fir s t s tar t the PADS4 Ap p lic ation without c ommand line ar g uments. Next, c onfig ur e your PADS4 Ser ver c onnec tions and c los e the ap p lic ation ag ain. After this you c an make a c op y of the Gener alsettings.xml file in the C:\Pr og r amdata\ PADS4 fold er and p lac e it in the fold er you want to us e. For the ap p lic ation s p ec ific p r og r am s ettings you c an follow a s imilar ap p r oac h. 4. Click OK to close the shortcut properties dialog box. After this you can double click the shortcut to start the PADS4 application with the specified settings files. Page 104 of 142

105 Upgrading from a previous PADS4 version If you want to install the PADS4 software on a computer where you already have a previous release version of the PADS4 software installed then there are certain aspects to take into consideration. N O T E Y ou c an r un any old er ver s ion of PADS4 alongsid e PADS4, if you s o d es ir e. In this section Upgrading from PADS4 3.1 SR1 Describes the steps to upgrade to PADS4 from PADS4 3.1 SR1. Upgrading from PADS4 3.1 Describes the steps to upgrade to PADS4 from PADS Upgrading from any earlier version of PADS Describes the what you need to do to use PADS4 when you are using an earlier version of PADS4. Page 105 of 142

106 Upgrading from PADS4 3.1 SR1 Essential to upgrading the PADS4 version to PADS4 is leaving your current PADS4 version untouched. This way information about viewers, schedules, content and other data can be upgraded in a adequate manner. To upgrade from PADS4 3.1 Professional SR1 to PADS4 1. Start the PADS4 installation program. 2. Install the PADS4 software as described at Installation of PADS. 3. Start the PADS4 Conversion Wizard to migrate your PADS4 3.1 SR1 data and content to PADS4. Follow the instructions given. Page 106 of 142

107 Upgrading from PADS4 3.1 Essential to upgrading the PADS4 version to PADS4 is leaving your current PADS4 version untouched. This way information about viewers, schedules, content and other data can be upgraded in a adequate manner. To upgrade from PADS4 3.1 Professional to PADS4 1. Start the PADS4 installation program. 2. Install the PADS4 software as described at Installation of PADS. 3. Start the PADS4 Conversion Wizard to migrate your PADS4 3.1 data and content to PADS4. Follow the instructions given. Page 107 of 142

108 Upgrading from any earlier version of PADS For PADS4 versions that precede PADS4 3.1, steps to migrate to PADS4 could be too convoluted. Of course, you can go through the steps of upgrading the software from one older version to a newer one until you get to the point of PADS4, but we advise otherwise. To upgrade from an earlier version of PADS4 1. Install the PADS4 software as described at Installation of PADS. 2. Uninstall the old PADS4 software. Page 108 of 142

109 Maintaining the installation Once PADS4 has been installed, there are several tools to maintain the installation. In this section Restoring to a previous build version Describes the steps to restore the installation to a previous build. Modifying the installation Describes the steps to modify the installation. Repairing the installation Describes the steps to repair the installation. Removing the installation Describes the steps to remove the installation. Page 109 of 142

110 Updating the installation Once PADS4 has been installed, updates for the system will come available from time to time. These updates need to be downloaded and installed. You can choose how PADS4 will handle these updates. In this section Automatic update Describes the steps to have your PADS4 installation perform updates automatically. Manual update Describes the steps to perform the updates to your PADS4 installation manually. Page 110 of 142

111 Automatic update The automatic update of the PADS4 software is a feature that will be enabled through the PADS4 Agent. Page 111 of 142

112 Manual update Every application within the PADS4 installation offers the functionality to manually check for updates. To update a PADS4 application manually You can start any of the PADS4 applications to perform a manual update. For this example, the Scheduler is used. Click the Start button on the Windows task bar. Select (All) Programs, PADS4 and then Scheduler. After having logged on successfully, the Designer's main window is shown. Page 112 of 142

113 In the ribbon bar select the Tools tab and then click the Check for Updates button. The welcome screen of the PADS4 Software Update Wizard is shown. It will show the date at which the last check for updates was performed. None means there have not been any checks before. Click Next to continue. The PADS4 Software Update Wizard will check online if there is a newer version of PADS4. Page 113 of 142

114 If a new version has been found, the Wizard will show that an update is available alongside the newer version number and its build date. N O T E If no updates wer e found the s c r een will d is p lay the text No U pdates Avai l abl e. Click Download Software Update to continue. Page 114 of 142

115 The update will be downloaded. Page 115 of 142

116 When the download is complete, you can install the update. Click Install to continue. Page 116 of 142

117 The Installation Wizard is started and from this point the same procedure is followed as in the regular PADS4 installation. Page 117 of 142

118 Restoring to a previous build version Depending on your product key and the contract information contained therein, you may not have the rights to install a certain update of PADS4 after a specified date. If you do so anyway, thepads4 system will notify you of this, and you will have to revert to a previous build version of PADS4. PADS4 offers this functionality. To retrieve the current build version number PADS4 build versions have their own build version numbers. This is in the format of 4.X.YYYY, for example: To retrieve the current build version number, perform the following steps. 1. Click the Start button on the Windows task bar. 2. Select Control Panel. 3. Double click Add or Remove Programs (Windows XP) or Programs and Features (Vista/Windows 7). 4. Click PADS4In the list of installed programs to select it. 5. Click the Uninstall/Change button. Page 118 of 142

119 6. The introduction page of thepads4installation Wizard is shown and next to the text Version currently installed you will find the current build version number. To restore to a previous build version of PADS4 Now that you have the current build version number you can restore to a previous build version. 1. Click the Start button on the Windows task bar. 2. Select Accessories. 3. Select Windows Explorer. 4. Navigate to the folder C:\ProgramData\PADS\Setup. Page 119 of 142

120 5. Open the folder that contains a lower build version number than the current one. 6. Double-click Setup.exe. 7. The PADS4 Installation Wizard is started, but now for the previous build version that you selected. 8. Follow the instructions from there. It's analogue to Starting the installation program. Page 120 of 142

121 Modifying the installation After you have installed PADS4you can make modifications to the installation at any time. The modifications you can make in the installation include installation of certain components that have not been installed yet or the other way around, the removal of any of the installed components. To modify the PADS4installation on your computer 1. Click the Start button on the Windows task bar. 2. Select Control Panel. 3. Double click Add or Remove Programs (Windows XP) or Programs and Features (Vista/Windows 7). 4. Click PADS4In the list of installed programs to select it. 5. Click the Uninstall/Change button. Page 121 of 142

122 6. Click Next in the introduction page of thepads4installation Wizard. Page 122 of 142

123 7. Select the Modify button and click Next. Page 123 of 142

124 8. Select the components you like to be installed/uninstalled and click Next. Page 124 of 142

125 9. Specify which shortcuts need to be created. 10. Click Modify. Page 125 of 142

126 11. Click Finish to close the wizard. Page 126 of 142

127 Repairing the installation PADS4offers the possibility to have your installation automatically repaired when one or more of the installed components got lost or corrupted. To repair the PADS4installation on your computer 1. Click the Start button on the Windows task bar. 2. Select Control Panel. 3. Double click Add or Remove Programs (Windows XP) or Programs and Features (Vista/Windows 7). 4. Click PADS4 In the list of installed programs to select it. 5. Click the Uninstall/Change button. Page 127 of 142

128 6. Click Next in the introduction page of thepads4installation Wizard. Page 128 of 142

129 7. Select the Repair button and click Next. Page 129 of 142

130 8. Click Repair. Page 130 of 142

131 9. Click Finish to close the wizard. Page 131 of 142

132 Removing the installation If you no longer want to make use of the PADS4software you can choose to remove it entirely from your computer. I M P O R T A N T W ith this p r oc ed ur e all ins talled c omp onents of PADS4 will b e r emoved fr om your c omp uter. So if you have ins talled PADS4 Sc hed uler as well as PADS4 Viewer then b oth ap p lic ations will b e r emoved. If you only want to r emove s ome of the ins talled c omp onents b ut not all then you s hould follow the p r oc ed ur e as d es c r ib ed under Mod ifying the ins tallation. To remove the PADS4installation from your computer 1. Click the Start button on the Windows task bar. 2. Select Control Panel. 3. Double click Add or Remove Programs (Windows XP) or Programs and Features (Vista/Windows 7). 4. Click PADS4 In the list of installed programs to select it. 5. Click the Uninstall/Change button. Page 132 of 142

133 6. Click Next in the introduction page of thepads4installation Wizard. Page 133 of 142

134 7. Select the Uninstall button and click Next. Page 134 of 142

135 8. Click Uninstall. Page 135 of 142

136 9. Click Finish to close the wizard. Things to consider after removing the installation from your computer When you've removed PADS4 from your computer, there are some issues to be considered. There are some files of the PADS4 installation that are not automatically removed from your computer. This includes the PADS4database (pads4.sdf) and a number of.xml files with program settings. To make sure that the PADS4 software is completely removed you can best manually remove the folder C:\ProgramData\ PADS4 and all of its subfolders after uninstalling the PADS4 software. With removing the installation only files that have been installed by the PADS4 installation program itself can be removed. Files that have been created afterwards with using the PADS4 software (like.padsx files with the designed presentations) are not removed and will have to be removed manually afterwards. The uninstall routine will also NOT uninstall the Microsoft.NET framework. If you want to have this removed from your computer as well you should uninstall this separately. However, please be Page 136 of 142

137 careful with this, because there might be other applications on your computer that use this Microsoft component. Page 137 of 142

138 Troubleshooting A lot of effort has been put into PADS4 to make it easier to trace and backtrack the cause of problems in the PADS4 installation, if any occur. In this section Detailed error messages Describes the new PADS4 error messages in detail. PADS4 Logging Describes the way PADS4 keeps track of its own log messages. PADS4 Black Box Describes the mechanism to bundle all PADS4 error information into one compact package to be sent to Net Display Systems for inspection. Microsoft Event Viewer Describes the standard Windows method to inspect the status of the PADS4 Server. Page 138 of 142

139 Detailed error messages With PADS4 we have made the descriptions of the messages as specific as possible. This should simplify working with PADS4 and pinpoint any causes if an error occurs. An example of a detailed error message Below an example is given of a message box that contains a detailed error message. It contains the error, a description and details. All can be attached to the Windows Clipboard and put in an message that you can send to your support contact person, if the error proves to be to complex to handle yourself. Page 139 of 142