Bakpak. Cloud Management System. User Guide

Transcription

1 Bakpak Cloud Management System User Guide

2 Contents Quick Network Patroller overview... 5 Package contents... 6 Preparing to install the Patroller... 6 Installing the Patroller... 6 First-time Bakpak users Registering your Patroller Accessing Bakpak Using two-way authentication Logging in to Bakpak using Authy Soft Token Logging in to Bakpak using Onetouch Editing user information Profiles Removing a profile Scan for devices and device priority Setting device priorities Setting device categories Adding devices manually Viewing all discovered and added devices Creating a network map Scanning across VLANs Device Information Using Lava Tunnel Example Device Portal

3 Virtualization Group Management Firmware Management Configuration Management Power Control Troubleshooting and reporting Alert Settings On-demand reports ed Reports Troubleshooting Self-Healing Speed Tests Diagnostics Device management Device Priorities Device Categories Administration & security Patroller Removing a broken Patroller Authy Management Bakpak DDNS Accounts & Permissions Technician Management Account settings Contact Us Limited Warranty

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5 Quick Network Patroller overview Bakpak Cloud Management System The Network Patroller (or just Patroller) lets you view diagnostics, check uptime and downtime, manage network devices, and perform reboots remotely. These features save you both time and money that would otherwise be spent on service calls. The front panel of the Patroller displays a pair of blue LEDs. See Table 1 below for more information. Label Function Description HDD (not on NK-1) hard drive activity When lit, hard drive is in use PWR power indicator light When lit, indicates that the unit has power Table 1: LED definitions The rear panel is where the physical cabling (power, Ethernet, console) is located. Table 2 describes each port and its function. Name AC Connector Power Switch USB 1 / 2 LAN HDMI (not on NK-1) Console Description 110~260V AC powers the Patroller on or off optional MDI/MDIX RJ45 interface for connection to the LAN HDMI display for maintenance local management, speed bps, RJ45 interface Table 2: Patroller rear panel port description 5

6 Package contents Patroller Power cable Mounting brackets Quick start guide Console cable Preparing to install the Patroller If you have installed a managed switch before, the process of installing the Patroller will seem very familiar. Tools required: Phillips screwdriver (if using rack-mount brackets). PC or laptop with Ethernet interface and a web browser (an integrated DB-9 port or USB-to-serial adapter may be necessary if you would like to use the console interface). Ethernet cable. Installing the Patroller 1. Open the box and remove the Patroller. 2. If you are mounting the Patroller in a standard 19 AV rack, attach the rack-mount brackets to the sides (rack-mount brackets are included). If you are not rack mounting, please ensure that the Patroller is physically mounted near power and network connections (for example, near a backbone switch or firewall/router). 3. Connect power to the device and press the power switch on the rear panel. The PWR LED will light up and the fans will start. 4. If you are using a Pakedge router that has an internal IP address of , you can connect the Patroller to an available port on your router and proceed to the section titled First-time Bakpak users on page 10. If your router is using an IP scheme of X but has an IP address other than , then continue to Step 5. If your router is using an IP scheme that is different from X, then skip to Step 10. 6

7 5. Connect an Ethernet cable from the Patroller to your router. 6. Open a web browser (Mozilla Firefox is preferred). In the browser, enter the Patroller s default IP address of (or, for the NK-1-CP, ) into the address bar and press Enter. A web page will appear, prompting you for a username and password. 7. Enter pakedge as the username and pakedgep as the password (pakedgen for the NK-1-CP), then click Login to log in to the web administration portal. 8. Click on LAN Settings. 9. In the Default Gateway field, enter the IP address of your router, then click Apply to finalize the settings. You are now ready to create a Cloud Account and register your Patroller. Proceed to the section First-time Bakpak users on page 10. 7

8 10. Connect an Ethernet cable from your computer directly to the Patroller. 11. Configure the PC with a static IP address of and subnet mask of , and then open any browser (Mozilla Firefox is preferred). 12. In the browser, enter the Patroller s default IP address of (or, for the NK-1-CP, ) into the address bar and press Enter. A web page will appear prompting you for a username and password. 13. Enter pakedge for the username and pakedgep for the password (pakedgen for the NK-1-CP), then click Login to log in to the web administration portal. 8

9 14. Click on LAN Settings. 15. Change the IP address of the Patroller to match your network IP scheme, then click Update to finalize your settings. 16. Now you can connect the Patroller to your router. 9

10 First-time Bakpak users If you are new to Bakpak, you need to create your Admin account to register your Patroller. and create accounts for your technicians. To do this, follow the steps below. If you have already created an Admin account, skip to Registering Your Patroller on page Contact our Sales department at: Phone: (650) You will need to have the address that you wish to use ready. Our Sales department will you a dealer registration code. 2. After you have received this code, go to mybakpak.com. 3. Click Dealer Admin Account. 10

11 4. Fill out the required information to register for your Bakpak account. Make sure to enter the dealer code you received from our Sales department, then click Register. 5. You have now created your Admin Bakpak account. You can begin to register Patrollers under your account. Registering your Patroller To register your Patroller: 1. Open a web browser, enter the Patroller s IP address into the address bar, and press Enter. The default IP address is A web page will appear, prompting you for a username and password. 2. Enter pakedge for the username and pakedgep for the password (pakedgen for the NK-1-CP), then click Login to log in to the web administration portal. 11

12 After you have logged into the Patroller, you will see the main page Dashboard. 3. Click Registration. You will be redirected to an agreement page. 4. Click I Accept to continue. 5. Enter the address and password to the admin account for your company, enter a name for the Patroller, select your time zone, then click Register. 6. You will be redirected to mybakpak.com under your account. Your Patroller has now been registered. 12

13 Accessing Bakpak 1. To access your Bakpak account, enter into your web browser and log in with your credentials. After you have logged in, you will be redirected to the Dashboard. 2. To view the drop-down menu for any Dashboard item, hover over the icon. 3. Any time you are in a settings screen, click the Dashboard icon to display a Dashboard overlay and jump to a new section. 4. To log out of Bakpak, click Logout at the upper-right corner of the screen. Using two-way authentication The Authy app allows for two-way authentication to access Bakpak. Authy is an added layer of security where dealers or technicians will know when someone is trying to use their account to log in to Bakpak, and they can then deny or approve the request. You will need at least one Premier Patroller to use this feature. You will also need a smartphone to install the app on. This app is available on Google Play and in the itunes Store. First, you need to install the Authy app on your smartphone. 13

14 To install the Authy app: 1. Go to Google Play or itunes Store and download the Authy app. The app s icon looks like this: 2. After it s installed, launch the app. You will then be prompted to enter your and your phone number, as shown below. 3. Select SMS to receive a text message when someone is signing into your account. 4. Click the blue Add button to add an account. 14

15 5. Enter a password, and then confirm the password. At this point, you need to log in to Bakpak on your computer. 6. Navigate to Dashboard >Adminstration & Security > Authy Management. The following screen opens: 7. Type the address and the phone number you set up in the Authy app in the previous steps. 8. From the AUTHENTICATION TYPE drop-down menu, select Send Token via Authy App or Onetouch. The Authy App Token will generate a code through the Authy Token that you will use as an additional login. Onetouch will send a push notification to your phone when someone is trying to log in and ask if you approve or deny. 9. Click Register when done. 15

16 10. If you see the following screen on your smartphone, tap your phone s Back button. Logging in to Bakpak using Authy Soft Token 1. Open the Bakpak login screen and log in as usual. The following screen appears: 16

17 2. On your smartphone, open the Authy app, then select the Bakpak Profile account. The screen displays a code with a timer. The code (your login token) expires in 20 seconds. 3. Type the code from your smartphone s Authy app in the Authy Code field on your computer, then click Submit. Logging in to Bakpak using Onetouch 1. Open the mybackpack login screen and log in as usual. The following screen appears: 17

18 Your smartphone receives a notification (visible in the notification area) that Authy is asking for access. To resend the Onetouch request, click Resend Onetouch on your computer. You can also decide to use the Authy SoftToken instead by clicking Use SoftToken on your computer. 2. Tap Accept to approve the login (or Deny to cancel it). If you tapped Accept, you ll be logged in. You will also be asked if you would like to save the device that you are logging into. 3. If you don t want to have to log in from the device again, click Save. Editing user information To edit your user information: 1. Click the button located at the top left of the Dashboard. 18

19 The user info pane expands from the left. 2. Choose a display name. Your display name is what will show up at the top left of the Bakpak screen. 3. Optional: Change or update your password. 4. Optional: Select the plug type, based on the country you live in. This will change the style of the PDU outlets shown in Device view (discussed in a later section). For example, if you live in the U.S., select America. The plugs on your PDU devices will show as below. If you live in the U.K. and select UK, the plugs will show as below. 19

20 5. Optional: Select between Celsius (C) and Fahrenheit (F). Profiles Take the following steps to add a registered Patroller. 1. Log in to Bakpak. 2. Hover over Profiles, then click View Profiles. 3. Click the icon to add a Patroller. 4. Select your Patroller from the Pakedge Patroller drop-down menu. Please note that you will not see it in the menu until you have registered your Patroller (see the section Registering your Patroller on page 11 for help). 20

21 5. Enter a Profile Name. You can also enter a street address for the location site. The street address is required for displaying your site s weather information. 6. Under VLAN IP Address, enter the first IP address of your network. The following example uses the network, so in this example, the first IP address would be Enter the VLAN ID, as well. 7. If you are using multiple VLANs, you can click the icon to add another VLAN. This will be necessary in order for the Patroller to scan devices on VLANs other than the default. It is recommended that the Patroller remain on VLAN Enter the information for your VLAN. You will need to enter the first IP address for your VLAN and the VLAN ID. Note: In order for Bakpak to successfully scan across VLANs, you must have it connected to a hybrid switch port or the router directly (recommended). 9. Click OK when finished. You should now see your new profile listed under the Profiles page. Removing a profile To remove a profile from your Bakpak account: 1. Log in to Bakpak. 21

22 2. Hover your mouse over the left side of the profile you want to remove and select the checkbox, then click the icon. You are asked to confirm that you want to remove the profile. 3. Click OK to remove the profile. Note: This will not delete the Patroller out of your profile, but it will remove all devices from your Patroller. Scan for devices and device priority The Patroller can scan your network to find devices. After the devices are discovered, you can prioritize them according to their level of importance. To scan your network and build a network map: 1. Navigate to Profiles > View Profiles. 2. Click on your profile to edit it. 3. Click the icon, located near the top of the page, to begin device discovery. 22

23 The Patroller scans the network for your devices. This will take a few moments to complete. After the scanning process is complete, a list of discovered devices opens. 4. Click Select All at the upper-right corner to select all of the devices. You can also select devices manually by clicking on them. Click the icon to add them to your profile. Note: You can add only the number of third-party devices that you have licenses for. Refer to the section Subscription Management on page Error! Bookmark not defined. for more information. 23

24 5. Bakpak will ask you if you would like to set up priorities for your devices. Priorities allow you to organize the importance of devices on your network. 6. Click Setup Now if you would like to configure priorities, then refer to Setting device priorities below. Note: You may click Setup Later if you would like to set up the priorities at a different time. Setting device priorities To set device monitoring priorities: 1. Click Setup now (at the end of the procedure above). OR From the Dashboard, navigate to Device Management > Device Priorities. The list of device priorities opens. 24

25 By default, any Pakedge devices will be classified as High Priority and all other devices are classified as Unmonitored Devices. Devices classified as Internet of Things & Wireless Devices will be monitored but will be reported offline only after an extended amount of time. This will keep wireless devices from spamming alerts. Devices classified as Unmonitored Devices will not have alerts sent out when they go offline. Any non-pakedge devices will be classified as Unmonitored Devices by default. Note: Devices will still show as offline or online in the profile. 2. Hover over a priority icon until it changes to a gear icon, then click the gear icon to display a list of the network devices with that priority. 3. Click a device to toggle its priority. (Blue with checkmark means it s set to that priority, and black with no checkmark means it s another priority or unmonitored.) 4. After you have finished setting up your priorities, click Save and Exit and navigate back to the Profile page. You will see all of your devices. Bakpak will also display which VLAN the device is on. In the following example, a Trendnet IP camera is on VLAN2 while the rest of the equipment is on VLAN1. 25

26 Setting device categories To set device categories: 1. From the Dashboard, navigate to Device Management > Device Categories. The list of device categories opens. 2. Hover over a category icon until it changes to a gear icon, then click the gear icon to display a list of the network devices in that category. 3. Click a device to toggle its category. (Blue with checkmark means it s set to that category, and black with no checkmark means it s set to another category.) 4. Click Save and Exit. 26

27 To assign a device to the Control4 category: 1. From the Dashboard, navigate to Device Management > Device Categories. The list of Control4 device categories opens. 2. Scroll to the home automation device category (such as Lighting), then click the category to open it. The Edit [category] screen opens. 3. Scroll to the device you want to add to Control4, then click it to toggle it on. 4. Click Save and Exit. 5. To view the device s association with Control4, navigate back to Dashboard > Profiles, select your profile, scroll to the Home Automation Controllers category, and click the ZigBee icon. The device you selected earlier now appears in this list. 27

28 To assign a device to an Other category: 1. From the Dashboard, navigate to Device Management > Device Categories, then click Other Devices. The list of Other device categories opens. 2. Scroll to the device category (such as Audio/Video), then click the category to open it. The Edit [category] screen opens. 3. Scroll to the device you want to add to the Other category, then click it to toggle it on. (In this example, we clicked Media Room Projector.) 4. Click Save and Exit. 5. To view the device s new association, navigate back to Dashboard > Profiles, select your profile, and scroll to the applicable Other category. The device you selected earlier now appears in this list. 28

29 Adding devices manually If Auto Device Discovery does not add all networked devices to the network, you can add the missing devices manually. To manually add network devices: 1. In the Device View page, click the Add Device button. A screen opens where you can specify details about the new device. 2. Select whether the device is Pakedge, Control4, or Other, then select the model (if applicable). 3. If a Control4 device, select the device s Model Type and Model. 4. Configure any other applicable settings, such as Device AP Address and Web Port. 5. Click OK to add it to the network. 29

30 Viewing all discovered and added devices To view a categorized list of all discovered and added devices: 1. Select a profile in the Profiles page. The list of known network devices opens. 2. Scroll to view the entire list, and click the category title bar or the symbol to collapse the category. 30

31 Creating a network map After discovering all of your devices, you can create a network map to illustrate the physical topology of your network. Take the following steps to create your network map. To create a network map: 1. Navigate to your profile, then click the arrow on the right of the screen. You will see a list of the devices you have added to your profile. 2. Click the icon towards the top to have Bakpak attempt to automap your network. 31

32 After the automap is complete, your network map will look like the following: 3. If Bakpak was unable to fully complete your network map, you can manually complete it. In the following example, an SX-24P is connected to an RE-1. To illustrate that on the network map, drag the SX-24P over into the RE-1. 32

33 When the two icons are close to each other, a red line will appear connecting them to each other. 4. When prompted, enter the port number used on the SX-24P to connect to the RE-1 and vice versa, then click Save Port Information to continue. 33

34 The switch is now connected to the RE-1. Do the same task on the S24P8 switch in this example, which is also connected to the RE Drag the switch over to the RE Enter the required port information, then click Save Port Information. 34

35 The network map is now complete. A green ring around a device indicates that the device is online. A red ring indicates the device is offline, and a yellow ring indicates that one or more devices connected it are offline. 35

36 Scanning across VLANs The Patroller can scan across VLANs to discover devices on the network. To allow scanning across VLANs: 1. Navigate to Profiles > View Profiles. 2. Hover over your profile and click the icon. 3. Enter the VLAN information for your network. In the example below, is the first IP address of VLAN 1, so we enter 1 as the VLAN ID. Note: If your network has a different IP scheme than the Pakedge default, you will need to enter the appropriate network information. For example, if your VLAN 1 IP scheme is X, you would enter as the IP address. 36

37 4. Click the icon to add a space for another VLAN. We have added VLAN2 and VLAN3 in this example. 5. Repeat Step 4 to continue adding VLANs onto the Patroller. When finished, your VLAN information may resemble the following: 6. Click OK to finalize the settings. The Patroller will now find devices across VLANs. 37

38 7. To scan for devices, follow the steps outlined in the section Creating a network map on page 31. Device Information The Profiles page displays key information about devices you have added. 1. Navigate to Profiles > View Profiles. 2. Click your profile to view it. 3. Click on a device to expand it. The following image shows an RE-1. The uptime is displayed towards the top. 4. You may add a note onto this device for information purposes. 5. The note will be displayed in the device view. 38

39 6. If supported, a device s firmware can be updated through Bakpak. For example, with the Pakedge RE-1 router, you may click Firmware in the device view to see available updates for the router. Click Update to update the firmware on the RE-1. On a managed switch, Bakpak displays information about the VLAN port configuration, as shown in the following image: Using Lava Tunnel You can use the Lava Tunnel feature to access a device monitored by Bakpak without VPN or port forwarding. The services include HTTP, HTTPS, Telnet, SSH, RDP, and much more. In the following example, we will open a tunnel session to an S24P8 switch. 1. First, we navigate to your profile. 2. Second, we click on the switch. 39

40 3. Click Lava Tunnel. A popup will appear. 4. Select HTTP as the service, TCP as the protocol, and 80 as the port. The number in the Choose Timer field indicates how long the tunnel will be open for (in minutes). Click Submit. 5. After the tunnel is open, you will have a link to click on. 40

41 After you click on the link, you will be redirected to the login page of the switch. 6. Here is another example of the Lava Tunnel feature: let s say we needed to access a Windows computer remotely through remote destop (RDP). Using Lava Tunnel, we can remotely access that computer without needing to perform any additional configurations on the router. First we navigate to the profile page again. 7. Then, we will scroll down until we find the Windows computer, then click on the computer. 8. We will click Lava Tunnel. 41

42 9. For the service, we will select RDP. The Protocol and Port fields will autopopulate, because this is a service that Bakpak is familiar with. Click Submit. 10. After the tunnel is open, you will have a link. We need to copy this link into the application that we use (the Remote Desktop Application). 11. After we paste this link into the Remote Desktop Application, we will click Connect. 42

43 We are then presented with the login window for the Windows computer. Some applications will require that you add the port information in a different field from the IP address. PuTTY is an example of this, as it is an application that allows you to use Telnet or SSH to access your devices. The following image is an example of the PuTTY application. Notice how the fields for Host Name (or IP address) and Port are separate. In this application, we would have to enter the IP address in one field and the port number in a different field. If you want to use the Lava Tunnel feature on Bakpak with an application like this, you can follow the steps below. 43

44 Example 1. As an example, we will use PuTTY to Telnet into a Pakedge S24P8 switch on the network. First, we navigate to the profile page. 2. Next, scroll down until you see the switch, and click on it. 3. Click Lava Tunnel. 4. Select Telnet as the service, then click Submit. After the tunnel is open, you will have a link. The number after the colon is the port number that was opened for your tunnel. In this example, the port number is Copy the first part of the link, which is everything up until the colon. 44

45 6. Open Putty, and in the Host Name (or IP address) field, paste that part of the link. 7. Step 5 contains the port number opened for this tunnel. In this example, it is port 23488, so we enter that number in PuTTY and click Open. 45

46 8. You will now have Telnet access to the S24P8 switch. Device Portal The Device Portal allows you to log in to the web GUI of your devices without the need for port forwarding or VPN access. To log in to a device s GUI: 1. Navigate to Profiles > View Profiles. 2. Click on your profile. 3. Click on a device that has a web GUI, then click Device Portal. In this example, we will use an S24P8 switch. 46

47 The GUI of the switch will open in a separate window of your web browser. Virtualization Group Management Group Management allows you to group devices together in order to apply settings to them all at once in other sections of Bakpak. Take the following steps to create a group. 1. Navigate to Virtualization > Group Management. 2. Click the icon to create a new group. 3. Select the devices you would like to add to this group. In this example, we will add all Pakedge devices. Enter a Group Name. Towards the bottom, select the sections that you would like to add this group to. We will select all of them in this case. Click Create. You will see your group displayed. 47

48 Firmware Management The Firmware Management page allows you to apply firmware to any of the devices in a management group. To apply a firmware update to a device: 1. Navigate to Virtualization > Firmware Management. 2. Click the management group with the device you would like to update. In this example, we will click the group we previously created. The devices in the group will be listed. If there is a firmware update available, you will see it displayed. In the following image, a firmware update is available for the RE-1 router. 3. To apply the firmware update, we will click on the RE-1 and then click Apply to All. 4. Click OK. The firmware on the RE-1 will now be updated. 48

49 Configuration Management The Configuration Management page allows you to back up configuration files from supported devices so that they may be restored from Bakpak. In the following example, we will back up files from an RE-1 router and a WK-1 access point. To back up configuration files from a supported device: 1. Navigate to Virtualization > Configuration Management. 2. We will click the Pakedge management group previously created. 3. We will select both the RE-1 and WK Enter a name for the Configuration File Name, then click Save All. 5. Click OK in the pop-up menu. 49

50 Bakpak will then create backup configuration files of the devices selected. 6. To apply a configuration to a device, simply click Selected. For example, we will click Selected for the RE Click OK on the pop-up window. The configuration file will then be pushed to the router. Power Control Power Control allows you to power cycle individual ports on a Pakedge managed PoE switch or Power Distribution Unit (PDU), or group ports together to power cycle multiple ports at once. 1. Navigate to Virtualization > Power Control. 2. Click the management group that has the device you can use Power Control on. In this example, we will edit the previously created group. 50

51 3. We will select the SX-24P switch. A virtual switch will appear. A blue lightning bolt indicates an active PoE port. 4. Hover your mouse over a PoE active port and you will be able to turn off the port, power cycle it, or rename it. 5. Click on the port and you will get two different options: Create New Port Group or Add to Port Group. Click Create New Port Group. 51

52 6. Enter a name for the port group, then click OK to create the port group. The port group will be used to identify a certain group of ports on the switch. 7. Click Port Groups. You will see your port group listed. 8. Hover your mouse over it and click the plus icon. Here you will be able to configure a schedule for ports to either be power cycled or powered on and off at certain times. 52

53 9. Click Turn Off / On. 10. You can choose between Daily or Consecutive. A daily schedule will occur every day. The following example illustrates a schedule that is set to turn off at 6:05 a.m. and then back on at 6:10 a.m. every weekday. 53

54 11. You can also create a schedule for power cycling a group. The following image is an example of a schedule that is set to power cycle every day at 6:00 am on every weekday. 12. After the schedule is created, you will be redirected to the Schedule management page. Click on your group to view the schedules it is a part of. 54

55 Troubleshooting and reporting Alert Settings The Alert Settings page allows you to customize how you would like to receive notifications. To use Alert Settings: 1. Navigate to Troubleshooting and Reporting > Alert Settings. 2. Click on the Default alert. 3. If you would like to receive notifications via SMS, enter your phone number and provider. Enter a name for the Label. Enter an address to receive notifications by . The Bakpak toggle indicates that you will receive a push notification from Bakpak on your mobile device. The Repeat offline message field is set to 1 time by default. 55

56 4. You can select which devices are included in the default alert. By default, all Pakedge devices are included. Click Create to finalize your settings. 5. You can also create a second custom alert in case you wish to have different alert settings for different devices. Click the icon to create a new alert. 6. Fill out the necessary information and click Create when finished. Make sure to select the devices you want to include in this alert. Note: A default Patroller alert is sent when the Patroller loses communication with the cloud. For example, if a site loses power, you will only receive a single notification from Bakpak saying your Patroller is offline. On-demand reports 1. Click the management group previously created. 56

57 2. In this example, we will select a Pakedge S24P8 switch. We can see the CPU and memory usage under the Quick View tab. Tip: To select all devices in a group, click the group name ( Home in the above example). 3. The Device Events tab displays important events that have occurred. The following image shows the timestamps of a Pakedge WK-1 access point that went offline and came back on. 4. The Visualizations tab will, after you select data type and date range, graph various aspects of devices such as CPU, Memory, and Online/Offline history. You can download the graph as a PDF. 57

58 ed Reports Under ed Reports, you can create reports to be sent to any address including your technicians and end users. You can create daily, weekly, or monthly reports. The two types of reports are Profile and Overview. The Profile report includes information about a specific profile. The Overview report includes information about all the profiles under your account. To create a new ed report: 1. Click the + icon. A Create dialog opens. 2. Type a unique name for the report, select the time range the report is for, the report type, and the profile it s for. 3. Click Save. Troubleshooting To view connection issues and IP conflicts: 1. Navigate to Troubleshooting & Reporting > Troubleshooting. 2. Click Connection Issues. If there were any outages in connectivity, they will be listed here. In the following example, Internet access was lost at 12:58 pm. Seeing many entries could indicate a problem with the ISP or router. 58

59 3. If there are any IP conflicts detected on the network, they will be listed under IP Conflicts. Self-Healing The Self-Healing page allows you set up ports to power cycle when connectivity issues appear. Self- Healing also allows you to set up an auto-ping to a device. If the pings fail, the port on the switch will be rebooted. To set up self-healing: 1. In the group containing the device, click the device (such as a switch) and hover your mouse over the port you would like to configure. In this example, we set up auto-ping on an IP camera connected to port number Under Ping IP Address, we will enter the IP address of the camera under Ping IP Address. 3. The Wait Time field shows how long Bakpak will wait (in minutes) before power cycling that device after it has stopped responding. 4. Reboot Limit and Time Period go together: here is where you enter the maximum number of reboots (in hours) in a given time period. Your settings will automatically be saved when entered in the fields. 5. Click Set when done. 59

60 Speed Tests This section allows you to see speed test results on all of your Patrollers. You can view historical data for up to one month. You can also run an on-demand speed test. To change the frequency of the speed test: 1. Click the cog wheel next to the profile name. 2. Select Enabled, then select the speed test host and frequency. 3. Click Save and Exit. 60

61 Diagnostics This section is used to check the status of Bakpak services and to test the alert system. The list of checkboxes along the top show the status of devices. To send a test SMX alert, enter your mobile phone number in the TEXT field, then click Test SMS Alert. To send a test alert, enter your address in the field, then click Test Alert. Device management Device Priorities The Device Priorities page allows you to modify the priority levels for your devices. For additional information, see the section Scan for devices and device priority on page

62 Device Categories See section on above for Device Categories. Administration & security The Administration & Security page allows you: Create accounts for your technicians and assign permissions to them. Set up login security using two-way authentication. View your Bakpak DDNS entries. View your Patrollers, firmware release notes, and recover broken Patrollers. Patroller 1. The Patroller page allows you to view all of the Patrollers registered under your account at once. 2. Click Patroller from the Dashboard. You will see your Patrollers listed. 3. Click Firmware to see if there is a firmware update available for your Patroller. If the firmware is up to date, a green ring appears under firmware as shown below. 4. If there is a firmware update, you will be asked if you would like to update the firmware. The update should take about 5-10 minutes. 5. You can also manually upgrade the firmware on your Patroller by downloading the latest firmware from the Dealer Portal on the Pakedge website. Note: This may be required if the Patroller does not upgrade automatically. 62

63 6. After you have downloaded the firmware onto your computer, log in to the Patroller by typing its IP address into your web browser. 7. After you re logged in, click Firmware Update and go to the firmware file. Removing a broken Patroller You can also remove a broken Patroller and move the profile to the new Patroller. 1. Register the new Patroller like normal. To register the Patroller, see Registering Your Patroller on page Click the button. The following screen opens: 3. Select the broken Patroller from the Broken Patroller list, then select the Patroller you are replacing it with in the New Patroller list. 4. Click Recovery Proxy. Your profile settings will not be transferred to the new Patroller. There will be no need to set up the profile again. 63

64 Authy Management View section above for Authy management. Bakpak DDNS If you have created any DDNS entries using Pakedge routers, you will see those entries listed under this page. Accounts & Permissions After you have created your users and groups, you will be able to assign them permissions. This will define what they can and cannot do. In the following section, you will learn about the five different permissions you can assign. To assign permissions: 1. Navigate to Administration > Accounts & Permissions. 2. Click Permissions on the group you would like to edit. There are four different types of permissions. Global permissions are the general permissions applied to all profiles. 64

65 3. Select your desired settings and click Apply when you are finished. 4. Patroller Permissions: These permissions apply to the Patrollers. Patroller permissions take precedence over global permissions. First select the Patroller(s), then choose the settings. Use Global Permission will set the permissions to the default global setting. Click Apply to apply the settings. 65

66 5. Device Permissions: These permissions apply only to the devices from the Patrollers you choose. Select the Patroller and device that you want to apply permissions to. Then, you will be able to choose which permission settings you would like. Click Apply. If you want the devices to use the default Patroller settings, select Use Patroller Permission. Note: You need to apply the permission settings one at a time for each device. 66

67 6. Port Permissions: These permissions override all other permissions. Port permissions allow you to choose which ports users have access to. Select the Patroller and device that you wish to apply the port permissions to, then select the port and permission settings. Click Apply. If you want the devices to use the default device settings, select Use Device Permission. Technician Management The Technician Management page allows you to create technician accounts. 1. Navigate to Administration > Technician Management. 2. Click the icon. 67

68 3. Fill out the necessary information. Be sure to specify an expiration date and set the account to active. If you do not want the account to expire, you can set the expiration date hundreds of years into the future. 4. After the technician is created, navigate to Administration > Accounts & Permissions. We will need to add the technician to a group in order to apply permissions to them. 5. Click the icon, then enter a Group Name. 6. Select the user you want to add to the group, then click Create. The group will be displayed. 68

69 Account settings You may change the display name when you log into mybakpak.com to give it a more personalized feel. To change account settings: 1. Click the Settings icon at the upper-left of the Dashboard. 2. You can enter a display name. Bakpak will use this display name on the dashboard. Click Update. 3. You may also change the password to your account. Click Update. 4. Bakpak will use the display name you specified on the dashboard. 69

70 Contact Us The Contact Us page contains contact information for the various departments at Pakedge. 70

71 Limited Warranty Congratulations on your purchase of a Pakedge Device & Software product! Pakedge designs and manufactures the finest home-networking products. With proper installation, setup, and care, you should enjoy many years of unparalleled performance. Please read this consumer protection plan carefully and safeguard it with your other important documents. This is a LIMITED WARRANTY, as defined by the U.S. Consumer Product Warranty and Federal Trade Commission Improvement Act. What Is Covered Under the Terms of This Warranty? SERVICE LABOR: Pakedge will pay for service labor by an approved Pakedge service center when needed, as a result of a manufacturing defect. This is covered for a period of one (3) year, starting on the effective date of delivery to the end user. PARTS: Pakedge will provide new or rebuilt replacement parts for parts that fail due to defects in materials or workmanship. This is covered for a period of one (3) year, starting on the effective date of delivery to the end user. Such replacement parts are then subsequently warranted for the remaining portion (if any) of the original warranty period. What Is Not Covered Under the Terms of This Warranty? This warranty only covers failure due to defects in materials and workmanship that occur during normal use and does not cover normal maintenance. This warranty does not cover any appearance item; any damage to living structures; failure resulting from accident (example: flood, electrical shorts, insulation); misuse, abuse, neglect, mishandling, misapplication, faulty or improper installation or setup adjustments; improper maintenance, alteration, improper use of any input signal and/or power, damage due to lightning or power line surges, spikes and brownouts; damage that occurs during shipping or transit; or damage that is attributed to Acts of God. The foregoing limited warranty is the sole warranty of Pakedge and is applicable only to products sold as new by Authorized Dealers. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to: any implied warranty of merchantability, fitness for a particular purpose or non-infringement, and b) any and all obligations and liabilities of Pakedge for damages including but not limited to incidental, consequential or special damages, or any financial loss, lost profits or expense, or loss of network connection arising out of or in connection with the purchase, use or performance of the Product, even if Pakedge has been advised of the possibility of such damages. CAUTION: DAMAGE RESULTING DIRECTLY OR INDIRECTLY FROM IMPROPER INSTALLATION OR SETUP IS SPECIFICALLY EXCLUDED FROM COVERAGE UNDER THIS WARRRANTY. IT IS IMPERATIVE THAT INSTALLATION AND SETUP WORK BE PERFORMED ONLY BY AN AUTHORIZED PAKEDGE DEALER TO 71

72 PROTECT YOUR RIGHTS UNDER THIS WARRANTY. THIS WILL ALSO ENSURE THAT YOU ENJOY THE FINE PERFORMANCE YOUR PAKEDGE PRODUCT IS CAPABLE OF PROVIDING. Rights, Limits, and Exclusions Pakedge limits its obligation under any implied warranties under state laws to a period not to exceed the warranty period. There are no express warranties. Pakedge also excludes any obligation on its part for incidental or consequential damages related to the failure of this product to function properly. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages. In this case, the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Effective Warranty Date This warranty begins on the effective date of delivery to the end user. For your convenience, keep the original bill of sale as evidence of the purchase date from your authorized dealer. Important: Warranty Registration Please register your product at It is imperative that Pakedge knows how to reach you promptly if we should discover a safety problem or product update for which you must be notified. In addition, you may be eligible for discounts on future upgrades as new networking standards come about. To Obtain Service, Contact Your Pakedge Dealer Repairs made under the terms of the Limited Warranty covering your Pakedge product will be performed by an Authorized Pakedge Service Center. These arrangements must be made through the selling Pakedge Dealer. If this is not possible, contact Pakedge directly for further instructions. Prior to returning a defective Product directly to Pakedge, you must obtain a Return Material Authorization number and shipping instructions. Return shipping costs will be the responsibility of the owner. 72

73 11734 Election Road Draper, UT U.S.A Visit Us At: Pakedge Device & Software Inc All Rights Reserved DOC A MS