AUTOPIPE. V8i (SELECTSERIES 4) Quick Start Guide

Transcription

1 AUTOPIPE V8i (SELECTSERIES 4) Quick Start Guide

2 COPYRIGHT INFORMATION TRADEMARK NOTICE Bentley, the "B" Bentley logo, MicroStation, AutoPLANT and AutoPIPE are registered or nonregistered trademarks of Bentley Systems, Inc. or Bentley Software, Inc. All other marks are the property of their respective owners. COPYRIGHT NOTICE 2012, Bentley Systems, Incorporated. All Rights Reserved. Including software, file formats, and audiovisual displays; may only be used pursuant to applicable software license agreement; contains confidential and proprietary information of Bentley Systems, Incorporated and/or third parties which is protected by copyright and trade secret law and may not be provided or otherwise made available without proper authorization. Acknowledgments ISOGEN is a registered trademark of Alias Ltd., United Kingdom. Windows, SQL Server, MSDE, Access, Excel, and Office are registered trademarks of Microsoft Corporation. AutoCAD is a registered trademark of Autodesk, Inc. Adobe, the Adobe logo, Acrobat, the Acrobat logo are registered trademarks of Adobe Systems Incorporated. Oracle is a registered trademark of Oracle Corporation. Crystal Reports is a registered trademark of Seagate Software Inc. RESTRICTED RIGHTS LEGENDS If this software is acquired for or on behalf of the United States of America, its agencies and/or instrumentalities ("U.S. Government"), it is provided with restricted rights. This software and accompanying documentation are "commercial computer software" and "commercial computer software documentation," respectively, pursuant to 48 C.F.R and , and "restricted computer software" pursuant to 48 C.F.R (a), as applicable. Use, modification, reproduction, release, performance, display or disclosure of this software and accompanying documentation by the U.S. Government are subject to restrictions as set forth in this Agreement and pursuant to 48 C.F.R , , , and , as applicable. Contractor/Manufacturer is Bentley Systems, Incorporated, 685 Stockton Drive, Exton, PA Unpublished - rights reserved under the Copyright Laws of the United States and International treaties. END USER LICENSE AGREEMENT To view the End User License Agreement for this product, review eula.pdf.

3 TABLE OF CONTENTS CHAPTER 1: DOWNLOAD GUIDE LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD DOWNLOAD BENTLEY AUTOPIPE DOWNLOAD UPDATES DOWNLOADING UPDATES DOWNLOAD BENTLEY IEG DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET DOWNLOAD SELECTSERVER CHAPTER 2: INSTALLATION GUIDE INSTALL BENTLEY SELECTSERVER INSTALL FROM DOWNLOADED FILES INSTALL FROM CD INSTALL BENTLEY IEG INSTALL BENTLEY AUTOPIPE SELECT SERIES INSTALL AUTOPIPE UPDATES INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I CHAPTER 3: LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) OVERVIEW INSTRUCTIONS SELECT LICENSE - NETWORK WORKSTATIONS OVERVIEW INSTRUCTIONS AutoPIPE Quick Start Guide i

4 TABLE OF CONTENTS CHAPTER 4: STARTING AUTOPIPE V8I STARTING AUTOPIPE WELCOME TO AUTOPIPE LICENSING CHAPTER 5: TROUBLESHOOTING INSTALLING ON WIN AUTOPIPE CANNOT FIND A LICENSE IMPORTANT FIRST STEPS LICENSING QUESTIONS AND ANSWERS FEATURES OF THE IEG SECURITY FORCED SYNCHRONIZATION ii AutoPIPE Quick Start Guide

5 1 DOWNLOAD GUIDE The following provides general instructions with which to download application(s) required to install AutoPIPE on a single computer system. The images and version numbers depicted may not be up to date but the general procedure remains correct. You will need your Bentley login and password information to log into the Bentley website in order to download applications or create CDs to be mailed to you. LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD 1-2 DOWNLOAD BENTLEY AUTOPIPE 1-3 DOWNLOAD UPDATES 1-5 DOWNLOAD BENTLEY IEG 1-7 DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET 1-8 DOWNLOAD SELECTSERVER 1-10 AutoPIPE Quick Start Guide 1-1

6 DOWNLOAD GUIDE LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD If you are part of the QA&R program, any installation from a downloaded file for AutoPIPE or ATS is strictly forbidden and does not constitute a valid installation or verification. All QA&R users must install the applications from the CDs received from the Bentley QA&R manager. If you do not have logon information, please contact your local Bentley office at Bentley ( ), outside the United States , or please click here: If you have your address and need your password (or have forgotten your password), click here: To obtain Technical or Licensing Support for your products, please submit a service ticket here: For product activation and additional licensing information, please click here: LOG INTO DOWNLOADS SELECTSERVICES: DOWNLOADS/MYSELECT CD 1. Open internet explorer web site 2. Under the Support & Services tab select Software Downloads 1-2 AutoPIPE Quick Start Guide

7 DOWNLOAD GUIDE DOWNLOAD BENTLEY AUTOPIPE 3. Log into the web site. Note Each company has an onsite Bentley administrator that was designated when an account is first created. If you do not have a current log on, please contact your onsite Bentley Administrator who can assist you with the correct information and permissions. Otherwise, contact Bentley directly (see links atop of document). DOWNLOAD BENTLEY AUTOPIPE 1. In the "Search By:" area, select radio button next to "Product", and select "Bentley AutoPIPE" from drop down list. 2. In the Filter By area, Files Posted within last, change from 6 months to ALL. 3. Press the Search button at the bottom of the web site. AutoPIPE Quick Start Guide 1-3

8 DOWNLOAD GUIDE DOWNLOAD BENTLEY AUTOPIPE 4. Place a check in the box next to the most recent version of AutoPIPE (see date column) and confirm that any dependencies have also been selected (i.e. Bentley IEG, Structural dashboard, etc..). Note Far right column provides information about which OS the application has been tested on. Installing the application on any other OS will be at your own risk and will not be supported. 5. Scroll to the bottom of the web page, press Continue button located in the bottom right corner. 6. Select Delivery method, chose Download or Burn CD (an official CD will be mailed). Press Continue button. 7. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the Accept button. Then press the Advanced Download Manager button. Provide path name to with which to download the file(s) and finally press the Start Download button. 8. Burn CD Procedure. Select the Continue button, provide shipping information, and press the Complete button. 1-4 AutoPIPE Quick Start Guide

9 DOWNLOAD GUIDE DOWNLOAD UPDATES 9. Other applications besides AutoPIPE to complete an installation: SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver, or Node lock license). Contact the Bentley SELECTserver group for available options and instructions to install Bentley IEG (covered in this document). DOWNLOAD UPDATES AutoPIPE updates are created as needed. Notification of these updates are included in: a) AutoPIPE s Help> AutoPIPE Newsfeed, b) Bentley Press release or c) Newsletter, which is sent to those who have signed up to receive Select Newstream for Plant products. Otherwise, it is the end users responsibility to periodically check for product updates and new releases. To subscribe / unsubscribe to Newstream, 1. Visit 2. Log onto the web site. 3. Click on Tell us more about you, link near the bottom of the page. 4. Select the Newsletters Tab at the top of the page. AutoPIPE Quick Start Guide 1-5

10 DOWNLOAD GUIDE DOWNLOAD UPDATES 5. Place a check in the box next to NewsStream for Plant, NewsStream for Building and Press Releases. 6. Press Submit button. DOWNLOADING UPDATES 1. Use instructions in previous section above to log in to the Bentley web site and navigate to the Support Download web page. 2. In the Search By area, Select radio button next to Product, and select Bentley AutoPIPE from drop down list. 3. In the Filter By section, change "Download Category" to "Enhancements and Updates", and Files Posted within last to ALL. 4. Press the Search button at the bottom of the web site. 5. Place a check in the box next to the name of the file and confirm that any dependencies have also been selected. 1-6 AutoPIPE Quick Start Guide

11 DOWNLOAD GUIDE DOWNLOAD BENTLEY IEG DOWNLOAD BENTLEY IEG 6. Scroll to the bottom of the web page, press Continue button located in the bottom right corner. 7. Select Delivery method, chose Download or Burn CD (an official CD will be mailed). Press Continue button. 8. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the Accept button. Then press the Advanced Download Manager button. Provide path name to with which to download the file(s) and finally press the Start Download button. 9. Burn CD Procedure. Select the Continue button, provide shipping information, and press the Complete button. Using the procedure above, would have also downloaded this application. If not, please see the following procedure to down load Bentley IEG separately. 1. Use the instructions above, log into the Bentley web site and navigate to the Support Download web page. 2. In the Search By: area, Select radio button next to Product, and select IEG Product from drop down list. 3. In the "Filter By:" section, change "Files Posted within last" from 6 months to "ALL". 4. Press the Search button at the bottom of the web site. 5. Place a check in the box next to the most recent version of Bentley IEG (see release date). AutoPIPE Quick Start Guide 1-7

12 DOWNLOAD GUIDE DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET 6. Scroll to the bottom of the web page, press Continue button located in the bottom right corner. Note Far right column provides information about which OS the application has been tested on. Installing the application on any other OS will be at your own risk and will not be supported. 7. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the Accept button. Then press the Advanced Download Manager button. Provide path name to with which to download the file(s) and finally press the Start Download button. 8. Burn CD Procedure. Select the Continue button, provide shipping information, and press the Complete button. DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET 1. In the "Search By:" area, select radio button next to "Product", and select "Bentley AutoPIPE" from drop down list. 2. In the Filter By area, Files Posted within last, change from 6 months to ALL. 3. Press the Search button at the bottom of the web site. 1-8 AutoPIPE Quick Start Guide

13 DOWNLOAD GUIDE DOWNLOAD BENTLEY AUTOPIPE ACCEPTANCE TEST SET 4. Place a check in the box next to the most recent version of AutoPIPE ATS (see date column) and confirm that any dependencies have also been selected (i.e. Bentley IEG, Bentley AutoPIPE, etc..). Note Far right column provides information about which OS the application has been tested on. Installing the application on any other OS will be at your own risk and will not be supported. 5. Scroll to the bottom of the web page, press Continue button located in the bottom right corner. 6. Select Delivery method, chose Download or Burn CD (an official CD will be mailed). Press Continue button. 7. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the Accept button. Then press the Advanced Download Manager button. Provide path name to with which to download the file(s) and finally press the Start Download button. AutoPIPE Quick Start Guide 1-9

14 DOWNLOAD GUIDE DOWNLOAD SELECTSERVER 8. Burn CD Procedure. Select the Continue button, provide shipping information, and press the Complete button. 9. Other applications required to complete an installation. SELECTserver (i.e. Bentley hosted SELECTserver, Local Managed SELECTserver, or Node lock license). Contact the Bentley SELECTserver group for available options and instructions to install. Bentley IEG. Bentley AutoPIPE V8i (must be same version as ATS downloaded above). DOWNLOAD SELECTSERVER 1. In the "Search By:" area, Select radio button next to "Product", and select "SELECT Server" from drop down list 2. In the Filter By area, Files Posted within last, change from 6 months to ALL. 3. Press the Search button at the bottom of the web site. 4. Place a check in the box next to the most recent version SELECTserver to download (see release date). Note Suggest contacting the Bentley SELECTserver group to discuss which version of the application is required for your installation AutoPIPE Quick Start Guide

15 DOWNLOAD GUIDE DOWNLOAD SELECTSERVER Note Far right column notifies you of the OS for which the application is certified on. Installing the application on any other OS will be at your own risk and will not be supported 5. Scroll to the bottom of the web page, press Continue button located in the bottom right corner. 6. Select Delivery method; you can chose Download or Burn CD (an official CD will be mailed). Press Continue button. 7. Download Procedure. Read the Legal Terms of Use statement. If you agree, press the Accept button. Then press the Advanced Download Manager button. Provide pathname to download the file to and finally press the Start Download button. 8. Burn CD Procedure. Select the Continue button, provide shipping information, and press the Complete button. 9. Other applications required to complete an installation. Bentley IEG. Bentley AutoPIPE V8i. AutoPIPE Quick Start Guide 1-11

16 2 INSTALLATION GUIDE The following provides general instructions to install AutoPIPE on a single computer system. The images depicted may not be up to date but the general procedure remains correct. All downloaded installation files should be placed on the computer s desktop or CD placed into the appropriate drive before starting (do not try to install the application from a network location). The procedure requires that person with Admin rights be logged on before initiating the installation. The installation of AutoPIPE or AutoPIPE ATS assumes that a Bentley hosted SELECTserver, Local Managed SELECTserver, or Node lock license has already been installed prior to the following procedure. Contact the Bentley SELECTserver group for available options and instructions to install SELECTserver. INSTALL BENTLEY SELECTSERVER 2-2 INSTALL FROM DOWNLOADED FILES 2-2 INSTALL FROM CD 2-2 INSTALL BENTLEY IEG 2-2 INSTALL BENTLEY AUTOPIPE SELECT SERIES 2-3 INSTALL AUTOPIPE UPDATES 2-6 INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I 2-6 AutoPIPE Quick Start Guide 2-1

17 INSTALLATION GUIDE INSTALL BENTLEY SELECTSERVER INSTALL BENTLEY SELECTSERVER The installation of AutoPIPE or AutoPIPE ATS assumes that a Bentley hosted SELECTserver or Local Managed SELECTserver has already been installed and configured. If not, contact Bentley s SELECTserver group or License department for available options and instructions to install SELECTserver. For standalone AutoPIPE installations; SELECTserver is not required, but a Nodelock license is. Contact your Bentley onsite manager or Bentley License Team for details on how to receive a Node lock license file (*.XML). INSTALL FROM DOWNLOADED FILES 1. To install Bentley applications, ensure you have logged in to the computer with an account that has administrative privileges. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. 2. All download files from above should be placed onto the computer where the application(s) are to be installed; suggest the desktop or create a folder to copy the files to (do not try to install the application from a network location). Use My Computer to browse to downloaded files and double click on the file *.exe file to start the installation. Continue to the next section. INSTALL FROM CD 1. To install Bentley applications, ensure you have logged in to the computer with an account that has administrative privileges. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. 2. Insert the CD, should automatically run an introduction application from which you can start the installation. If the introduction application does not begin, then use My Computer to browse to the CD and double click on the file Setup.exe which is in the product> install folder of the CD. INSTALL BENTLEY IEG Note This is a separate install and is required to run AutoPIPE. 1. Must log onto user s computer with full Administration rights. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. 2. Un-install any previously installed version of Bentley IEG License Service from Control Panels 'Add or Remove Programs'. 3. Open the folder where you downloaded the application using the above procedure or insert the CD to start the installation process. 2-2 AutoPIPE Quick Start Guide

18 INSTALLATION GUIDE INSTALL BENTLEY AUTOPIPE SELECT SERIES 4. Install the application using all the default settings. 5. Verify that the application installed, Control Panel> Add/Remove Programs> Bentley IEG should be listed. 6. If software was not installed, means that the application was only unzipped to the computer system; to complete the installation go to C:\BentleyDownloads\iegls en (filename/version may be different but procedure is correct) and run the Setup.exe file. 7. Reboot the computer, and continue with Chapter 3, License Set-up Guide before starting AutoPIPE. INSTALL BENTLEY AUTOPIPE SELECT SERIES Note The application should not be installed from a network location; suggest that the EXE files are on the users system before starting the installation. If a previous version of AutoPIPE V8i is present, using Control panel > Add/remove programs utility uninstall the following applications: all previous versions of AutoPIPE PCF to NTL translator ADLPipe to NTL translator Bentley STRAIT Remove remaining folders in c:\bentley\ AutoPIPE and Translator folders This procedure assumes that SELECTserver has been install and configured, If not please contact Bentley License group or Bentley SELECTserver group to assist you. If you are part of the QA&R program, any installation from a downloaded file for AutoPIPE or ATS is strictly forbidden and does not constitute a valid installation or verification. All QA&R user must install the applications from the CDs received from Bentley systems QA&R manager Must log onto user s computer with full Administration rights. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. 1. Close all other applications currently running and then navigate to the EXE file downloaded using the procedure above or CD and double click on it to start the installation process. Note For those installing the application on Win 7 please see the Install on Windows 7 OS section found in Chapter 5 before continuing. 2. Nothing will appear while the installer is starting up. In a short time the following will appear, recommend accepting all the default settings. AutoPIPE Quick Start Guide 2-3

19 INSTALLATION GUIDE INSTALL BENTLEY AUTOPIPE SELECT SERIES 2-4 AutoPIPE Quick Start Guide

20 INSTALLATION GUIDE INSTALL BENTLEY AUTOPIPE SELECT SERIES 3. Finished, with AutoPIPE install, continue with next section before starting the application. AutoPIPE Quick Start Guide 2-5

21 INSTALLATION GUIDE INSTALL AUTOPIPE UPDATES INSTALL AUTOPIPE UPDATES 1. Must log onto user s computer with full Administration rights. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. 2. If updates were available, install AutoPIPE V8i Select Series per instructions above, and then follow the README file include with the downloaded update file. 3. Continue with next section before starting the application. INSTALL BENTLEY AUTOPIPE ACCEPTANCE TEST SET V8I Note The application should not be installed from a network location; suggest that the EXE file is on the users system before starting the installation. Must log onto user s computer with full Administration rights. If you are unable to log in with a suitable account, then contact your network administrator to login and perform the installation. Before installing Acceptance Test Set, install AutoPIPE using the procedure above. Note The ATS version number MUST match AutoPIPE's version number or ATS results are unacceptable. If you have already installed AutoPIPE ATS, using add/remove programs uninstall previous installations, and reboot the computer. Navigate to the EXE file downloaded using the procedure above and double click on it to start the installation process. Note For those installing the application on Win 7 please see the Install on Windows 7 OS section found in Chapter 5 before continuing. Accept all the default settings After the installation is completed, HIGHLY suggest before running the ATS, read the following documents (C:\Bentley\AutoPIPE V8i SELECTseries\ATS) for VERY important information: Read1st.htm readme.ats ap_ats.pdf 2-6 AutoPIPE Quick Start Guide

22 3 LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) 3-2 SELECT LICENSE - NETWORK WORKSTATIONS 3-6 AutoPIPE Quick Start Guide 3-1

23 LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) There are 2 options for licensing Bentley applications: Standalone or Networked workstations. Standalone workstation - computer system that requires an XML license file to be imported into License Management Tool in order to license installed applications. The XML file is checked out against a Bentley Hosted or User Deployed SELECTserver account. Networked workstation - computer system that is connected temporarily / permanently to a Bentley Hosted or User Deployed Server on a network. While connected, license can be checked in /out as required from a pool of available licenses on the contract. All license management questions/modifications are handled by the Bentley License team and Account Managers not AutoPIPE TSG. Your account manager can also assist with application pricing. SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) OVERVIEW An internet / network connection is not required to authenticate the license used by AutoPIPE V8i. In order to use the application beyond Demo mode, requires a valid SELECT license file (*.XML) with AutoPIPE license options checked out for extended period of time. A stand alone license is locked to a specific computer and cannot be moved. If the license needs to be moved, contact person who provide the XML file for a updated file. INSTRUCTIONS 1. Install AutoPIPE per above procedure. 2. Acquire a valid Bentley SELECT license file (*.xml) from your Bentley On-site Admin, hosted server, deployed server, Bentley License Team, or Account Manager. Prior to getting an XML file, user may need to provide a computer name where the application is to be installed. 3. Copy the license file in your hard disk. Go to Start > Programs > Bentley Engineering> AutoPIPE > License Management Tool as shown below, OR Start AutoPIPE, select Tools> Settings> License Management Tools. 3-2 AutoPIPE Quick Start Guide

24 LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) OR 4. First time this command issued a warning message may appear, press OK button. 5. For a standalone license, click on the Cancel button to cancel the Options dialog box. 6. License Management Tool dialog will then appear. Click on the menu item File > Import to open the Import License File dialog box. AutoPIPE Quick Start Guide 3-3

25 LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) 7. Browse to the location of the license file (.xml), select it and click on the Open button to import the license file. 8. If the file is successfully imported, the available licenses are displayed with the expiration date. 3-4 AutoPIPE Quick Start Guide

26 LICENSE SETUP GUIDE SELECT LICENSE - STANDALONE WORKSTATIONS (NODE LOCKED) 9. The security is now in place. The installation is complete and AutoPIPE is ready for use. Note When AutoPIPE is launched a SELECTservice warning message may appear, click Yes and a local host server name will be set for the standalone license to be active which will allow the program to be authorized. If updating the node lock to a Network license server, complete the following: 1. Update the Server Name and Site Activation Key information with the appropriate values. 2. Press the Test Connection button to confirm the information entered. 3. To view the Server name and Site activation Key, select: Start > Programs > Bentley Engineering > AutoPIPE> License Management Tool 4. After the application opens: Tools> Options> Server name : Bentley Hosted server name = selectserver.bentley.com Or Company Deployed server name = company license server name, Contact your IT department. Site Activation Key: These are unique keys provided by the Bentley License team. Contact your Bentley on-site administrator or Bentley License department for this information. AutoPIPE Quick Start Guide 3-5

27 LICENSE SETUP GUIDE SELECT LICENSE - NETWORK WORKSTATIONS SELECT LICENSE - NETWORK WORKSTATIONS OVERVIEW Installations which use Bentley s Hosted Server or a Customer s Deployed Server to authenticate licenses to run AutoPIPE V8i. An internet / network connection is not required to authenticate the licenses. Acquire the following information from your Bentley Onsite Admin, AutoPIPE software supplier, or Bentley License Department Hosted SELECTserver Name or customer s Deployed Server Name Site Activation key INSTRUCTIONS 1. Install AutoPIPE per the above instructions, but do not start the application as the licensing portion has not been configured at this point and will revert to Demo mode. 2. Download the SELECTserver as previously described above. 3. Install Bentley SELECTserver. Note Full details of the SELECTserver installation are included in the download. Contact the Bentley License department or Bentley SELECTserver group for technical support. 4. After the Bentley SELECTserver has been correctly installed, go to Start > Programs > Bentley Engineering> AutoPIPE > License Management Tool as shown below, OR Start AutoPIPE, select Tools> Settings> License Management Tools. 5. First time this command issued a warning may appear, press OK button. OR 3-6 AutoPIPE Quick Start Guide

28 LICENSE SETUP GUIDE SELECT LICENSE - NETWORK WORKSTATIONS 6. After the License Management Tool dialog screen appears, select Tool> Options>. 7. Enter the Server Name and Site Activation Key information provided to you: Note Bentley hosted server name = selectserver.bentley.com, while deployed server names are handled by your company. Enter Proxy Configuration information as required by your IT department. 8. Click on the Test Connection button to confirm that the entries are correct. The following should be displayed. Note If not, verify data entered and server connection (contact Bentley license department). 9. Click on the OK button to accept the settings which then display the License Management Tool with all the licenses that are available in the top window. AutoPIPE will only run in Demo mode until 1 or more license is available for checkout. AutoPIPE Quick Start Guide 3-7

29 LICENSE SETUP GUIDE SELECT LICENSE - NETWORK WORKSTATIONS 10. The security is now in place. The installation is complete and AutoPIPE is ready for use. 3-8 AutoPIPE Quick Start Guide

30 4 STARTING AUTOPIPE V8i STARTING AUTOPIPE 4-2 WELCOME TO AUTOPIPE LICENSING 4-3 AutoPIPE Quick Start Guide 4-1

31 STARTING AUTOPIPE V8I STARTING AUTOPIPE STARTING AUTOPIPE AutoPIPE should only be started after all the previous sections have been completed. Missing any of the above steps could result in AutoPIPE reverting to Demo mode. Start AutoPIPE: 1. Double clicking the desktop Icon, and select the program AutoPIPE V8i Select Series Or 2. Select, Start> Programs> Bentley> Bentley Engineering> AutoPIPE V8i select Series> and select the program AutoPIPE V8i Select Series The application will start up the first time with the follow: 4-2 AutoPIPE Quick Start Guide

32 STARTING AUTOPIPE V8I WELCOME TO AUTOPIPE LICENSING WELCOME TO AUTOPIPE LICENSING 1. Each time AutoPIPE is started the application will display the licensing splash screen as shown: (unless Show Welcome Screen on Startup is unchecked). 2. Depending on your licenses available in License Management Tool, select the proper radio button. AutoPIPE Quick Start Guide 4-3

33 STARTING AUTOPIPE V8I WELCOME TO AUTOPIPE LICENSING 3. If your license contract has the add features, KHK2 or Stress ISO, and wish to add that feature, you can also select those radio buttons in addition to the AutoPIPE version radio button. 4. After pressing OK button, the application will a. Verify License Management Tool is installed b. Check available license for the product selected c. If available, check out the license d. Reducing the available pool licenses by 1 e. AutoPIPE will then be ready for use. 5. To verify the application has a valid license, the top application bar will have one of the following: 6. HOWEVER, if a valid license was not found available (ie. License pool = 0, or application is not listed in LMT), the application will revert to DEMO mode, as indicated by: 4-4 AutoPIPE Quick Start Guide

34 STARTING AUTOPIPE V8I WELCOME TO AUTOPIPE LICENSING 7. If revert to demo, a. Verify AutoPIPE version selected in Step 2 above matches the license available in Tools> Settings> License Management Tools> Product list. b. Verify license is available (i.e. Available >0), Tools> Settings> License Management Tools> available column next to product selected. c. Verify the internet connection and server connection. d. Verify SELECTserver Dashboard Settings (i.e. Application restrictions, user restrictions, etc...) (can only be accessed by Bentley Onsite Admin). e. See Chapter 5, Troubleshooting. AutoPIPE Quick Start Guide 4-5

35 5 TROUBLESHOOTING INSTALLING ON WIN AUTOPIPE CANNOT FIND A LICENSE 5-4 LICENSING QUESTIONS AND ANSWERS 5-8 FEATURES OF THE IEG SECURITY 5-14 AutoPIPE Quick Start Guide 5-1

36 TROUBLESHOOTING INSTALLING ON WIN 7 INSTALLING ON WIN 7 On some Windows Vista and Windows 7 machines, it is observed that trying to select a different installation path can crash or hang the installer. It is caused by some compatibility issues between InstallSheild script and Windows Vista/7 in certain configurations. Please follow steps mentioned below to resolve this issue. 1. Platforms supported: Windows 7 Professional or higher (application will not function correctly on other version of windows). 2. Install to the default locations (do not select a different installation drive location, known issue to crash the installer). 3. Modify Setup Properties: Compatibility mode. Download AutoPIPE V8i to your local computer hard drive. Log on with admin privileges. Go to this folder, it contains extracted setup files: C:\BentleyDownloads\ap en\ en\product\install (file path name may change with AutoPIPE version but the procedure remains correct). Right click on Setup.exe and select Properties. In the compatibility tab. Select the option Run this program in compatibility mode for and select Windows XP SP2 as shown below. Click OK to close this dialog. 5-2 AutoPIPE Quick Start Guide

37 TROUBLESHOOTING INSTALLING ON WIN 7 Try to install the application using all the default settings as detailed above. 4. Modify Setup Properties: Run program as Admin. First try Step #3 above, if does not work, open the same dialog above, and also check on Run this program as an administrator. Try the installation process again. 5. Error occurs when installing: Unhandled Exception Error number 0x : If you're getting this error message as part of an installation or upgrade routine, here's one of the easiest ways to circumvent the problem: Go to the directory that holds the file for launching the installation (for example, Setup.exe). Right-click on the installation file and select Run As. Uncheck the box that says Protect My Computer And Data From Unauthorized Activity, and click OK button. Alternatively, if you're running this installation from a CD, you may need to simply clean the CD and try the installation again. Another possibility for resolving this error is to run Windows Update on the system before running the installation routine. There are many references on the internet for this error, recommend searching for additional information / solutions. 6. Turn off DATA execution Turn off data execution protection before installation of AutoPIPE. Right click on My Computer and choose Properties. Then click on the Advanced tab, Performance, and then Settings. 7. Inspect background processes. AutoPIPE Quick Start Guide 5-3

38 TROUBLESHOOTING AUTOPIPE CANNOT FIND A LICENSE Some applications that are running in the background may cause problems when trying to install the application. Verify the following types are turned off during the installation process: File Management software. Virus protection software. AUTOPIPE CANNOT FIND A LICENSE IMPORTANT FIRST STEPS 1. Ensure running SELECTserver version or later. 5-4 AutoPIPE Quick Start Guide

39 TROUBLESHOOTING AUTOPIPE CANNOT FIND A LICENSE 2. Check the IEG Security Service is running in the Task Manager. 3. No IEG products can be viewed in the license Management Tool. a. Confirm Tools> Options> i. Server name. ii. Site activation key. iii. Internet / server connection. iv. Deployed or hosted server is functioning. Note Provided the SELECTserver build or later is installed. 4. Bentley On-site admin checks the SELECTserver Dashboard to ensure IEG products like Autopipe are not restricted for checkout in the window below. Note IEG licenses can be used (i.e. checkout) provided SELECTserver build 48 or later is installed. AutoPIPE Quick Start Guide 5-5

40 TROUBLESHOOTING AUTOPIPE CANNOT FIND A LICENSE 5. IEG security service is not working through a Proxy server. ISSUE: If I run IEG Service on a command mode everything works fine but when it runs as a service it does not dispense a license. Another observation is if the License management tool shows the license is available but can only be used if manually checked out but not if connected to the server. SOLUTION: The program can work by manually checking out a license by pressing the Checkout button. Provide address, and version number being checked out (In AutoPIPE press Help> about> 8 digit number in upper right corner). 5-6 AutoPIPE Quick Start Guide

41 TROUBLESHOOTING AUTOPIPE CANNOT FIND A LICENSE AutoPIPE Quick Start Guide 5-7

42 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS LICENSING QUESTIONS AND ANSWERS What is Product Activation? Product activation is the act of authenticating a product for entitled use. V8i Edition applications are equipped, by default, with three behavioral states Trial, Activated, and Deactivated. The Trial period begins with installation and ends after the trial period license has expired or with Activation, whichever comes first. During the Trial period, most applications run in full-functioning mode, with no limitations applied to their activated state. Some applications like AutoPIPE do not have a trial period available. Note A standalone evaluation or node lock license can be requested from the sales team. An application is activated when it is licensed, which is most commonly achieved by connecting to a valid SELECTserver. An application can return to Trial mode if its licensing server cannot be found. An application will reach its Deactivated state only when the Trial period has lapsed and the product has not been activated. In its Deactivated state, an application generally runs for a short period of time and then stops e.g. Microstation however applications like AutoPIPE run in a DEMO mode (20 node limit). Do node locked licenses have to check into the Bentley hosted licensing server every 30 days? No. Non-SELECT, permanent licenses are essentially checked-out licenses tied to a particular machine name and carry an indefinite term. What is a Pooled License? A pooled license is a floating license, centrally managed by SELECTserver. A desktop application can draw its license from a SELECTserver pool of licenses located at the SELECT site. A pooled license is not permanently tied to an individual computer. This license type is available for MicroStation-based and stand-alone (non-microstation) applications. A pooled license is the most common type of license among SELECT accounts and is a major benefit of Bentley SELECT. Pooled licenses have a term that coincides with the renewal date of the SELECT Agreement. 5-8 AutoPIPE Quick Start Guide

43 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS How does it work if we have 21 licenses and 30 users? The pooled behavior works essentially the same as it does now. You can have apps installed on as many machines as you wish and you have a "usage count" in the license file (called a "Site" on SELECT server). There's a slight difference in the "handshake" between the client and the license server, though, in the new SELECT Server (SS) using IEG security. In your existing SS, the handshake is based on a license request from the client application and a corresponding license grant by the server. If successful, the client will emit a "heartbeat" as long as the session is open. This is how SS determines that the license is still in use and how it calculates and records the session time ("usage"). The problem with this model is that it requires this real-time connection to the license server and puts it in a precarious, mission-critical position. If this connection is broken or not available, users cannot get their applications to run. In SS with IEG Security, the model is similar except the license will remain with the open application for up to 48hrs even if disconnected from the server. If the application closes the license returns to the server pool. The client runs the application and records usage locally. When a daily connection is made with SS, the client posts its own usage log, essentially saying "this is what I used", including the app, version, and duration (Usages are tracked by machineid on an hourly basis). Note The license can be checked out to the client for up to 90 days or longer using the License Management Tool. Why do I need SELECTserver? SELECTserver is the exclusive enabler of several incremental SELECT licensing benefits, including the pooling of desktop licenses. Does my SELECTserver need to be connected to the Internet? Yes, we recommend that SELECTserver Edition has access to the Internet. This will make routine transactions, like transmitting usage reports and downloading updated license files, much more convenient. All transactions are performed under HTTPS protocol, so no proprietary information will be compromised. If a SELECTserver cannot maintain an Internet connection, it should be connected at least once per month to retain its activation. If a SELECTserver can never be connected, all license and usage report transactions will need to be performed manually. What happens to my checked-out license if I lose my laptop? SELECTserver admin pages provide a way to backup checked-out licenses, so they can be retrieved and copied back to the client machine if necessary. In extreme cases, the System Administrator can revoke a checked-out license and return it to the pool. AutoPIPE Quick Start Guide 5-9

44 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS What is the SELECTserver Gateway? SELECTserver can manage V8i Edition products and pre-xm applications, such as MicroStation V Edition or MicroStation/J. For the latter, SELECTserver provides a gateway as a proxy for the current SELECTserver. It allows pre-v8i applications to communicate with the new SELECTserver. In fact, SELECTserver Edition can extend several benefits of the new system to existing applications, including the thirty-day evaluation mode, extended periods for checked out licenses, and the reliability of a system built on standard Web-based server technology. Will my SELECTserver operate in a proxy server environment? Yes, SELECTserver will work in a proxy server environment in several ways. First, V8i applications will be able to communicate to SELECTserver via a proxy server. SELECTservers will also be able to communicate with Bentley.com Web services via a proxy server. Finally, SELECTserver Gateway will be able to communicate with SELECTservers via proxy servers. Can I obtain a fail-over license to prevent against catastrophe? There will be no need to replace redundant licenses that have been issued for the purposes of fail-over or redundancy. SELECTserver Edition is built on standard Microsoft technologies that are well-suited for clustering or other techniques used to safeguard application servers. In addition, SELECTserver is no longer a real-time license server, so if a connection is lost, licensed applications are still able to run in full-functioning model. How is pooled usage defined? SELECT subscriber entitlement of pooled usage of Bentley desktop applications is defined in the Bentley SELECT Agreement (2004). SELECTserver reports usage based on 1-hour intervals. What if I don t want to manage my own licenses? Bentley will offer a hosted license service, based primarily on SELECTserver Edition and offering essentially the same services that a deployed SELECTserver offers AutoPIPE Quick Start Guide

45 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS I have lost my Network Server connection, can I still run the program if I have not checked out a license? SELECTserver is no longer a real-time license server, so if a connection is lost, trust licensed applications are still able to run in full-functioning mode. However, applications that require Bentley IEG do not support trust licensing (i.e. AutoPIPE, Ram, STAAD, etc..). If the connection was lost while you were using the application, you have a 48 hour grace period. If you were not using the application when the connection was lost, you will not be able to use the application beyond Demo mode. The reason is that AutoPIPE needs to check out a license from an available pool. If there is no license currently available, then the application will revert to Demo mode. Go to Start Programs Bentley Engineering AutoPIPE V8i Select Series License Management Tool as shown below: OR On the License checkout tab, check the Expiration date in the bottom window pane shows 48hrs from the current date then continuing running or restart the program. AutoPIPE Quick Start Guide 5-11

46 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS Why do I receive a system error regarding IEGLicLib.dll when attempting to open AutoPIPE? The error indicates that a dependency called the Bentley IEG License Service is not installed. AutoPIPE cannot obtain licenses without it. Install the component to resolve the error. It is listed as a dependency for AutoPIPE on Bentley s Software Downloads page and can be downloaded from there AutoPIPE Quick Start Guide

47 TROUBLESHOOTING LICENSING QUESTIONS AND ANSWERS Why do I receive a trial period message when opening AutoPIPE? The message indicates that a license could not be retrieved. This can happen for a number of reasons: 1. SELECTserver license settings have not yet been configured on this computer. Refer to Chapter 3: License Setup Guide for further instructions. 2. The wrong edition was chosen on the Welcome screen. For example, an AutoPIPE Plus license cannot open AutoPIPE Standard or AutoPIPE Nuclear. 3. The right edition was chosen, but no license is currently available. To check the availability of licenses, launch the License Management Tool by selecting from the Windows Start menu: All Programs > Bentley Engineering > AutoPIPE > License Management Tool. In the License Management Tool, click the License Checkout tab. A screen with two panes will appear. The top pane shows licenses that are currently available. The AutoPIPE license of interest must have at least one license available. Why do I receive a Missing Shortcut error when attempting to open the License Management Tool in the Windows Start menu or the AutoPIPE folder on the desktop? AutoPIPE Quick Start Guide 5-13

48 TROUBLESHOOTING FEATURES OF THE IEG SECURITY When AutoPIPE is installed, it creates a shortcut to the License Management Tool, a component installed by the Bentley IEG License Service. If a version of the Bentley IEG License Service is not already installed, the shortcut will not be created properly. To prevent this from happening, install the Bentley IEG License Service before installing AutoPIPE. To correct the broken shortcut, right-click on it, and select Properties from the context menu. Set the Target field to the following value if running a 32-bit version of Windows: C:\Program Files\Common Files\Bentley Shared\IEG\ IEGLCS\LicenseTool.exe If running a 64-bit version of Windows, use the following value: C:\Program Files (x86)\common Files\Bentley Shared\IEG\IEGLCS\LicenseTool.exe Click OK to save the changes. I encounter an error when attempting to install a localized version of AutoPIPE in my language. What do I do? As a trouble-shooting step, attempt to install the English version of AutoPIPE. This will help our technical support team determine whether the problem affects all localizations of AutoPIPE or a specific localized version only. Be sure to share the results of this test when requesting support. FEATURES OF THE IEG SECURITY After the application is opened, the IEG service will try to renew the license every 48 hours. A heartbeat will be established in the application (i.e., AutoPIPE will query the availability of the license every three minutes to make sure it was not checked back in or lost). If the connection to the license server has been lost while the application was in use, after 48 hours the program will convert to DEMO mode. FORCED SYNCHRONIZATION Normal open and close of an application A license will be checked out from the server as soon as the application starts and will be checked back in as soon as it closes. Abnormal shutdown of the application: - IEG Service always keeps track of the status of the application so even if there is an abnormal shutdown, the license will be returned AutoPIPE Quick Start Guide

49 TROUBLESHOOTING FEATURES OF THE IEG SECURITY Normal / Abnormal shutdown but server is not available for check in - Service will keep track of the unchecked license and will return when the connection is available. Minimum checkout period for commuter licenses is 24hrs. Expiration date is based on the time zone of the hosted server. As the IEG service is always checking out a license from the server the usage log information is always saved to the hosted server. AutoPIPE Quick Start Guide 5-15