PC setup guide for TRIOS

Transcription

1 PC setup guide for TRIOS Details on how to configure a new PC for maximum performance for TRIOS Date: Ver: 1.5

2 Table of contents Table of contents... 2 Introduction... 3 Summary... 5 Perform Windows Update... 6 Configure Windows update... 7 Note on use of external monitor... 9 Firewalls and antivirus programs Select common firewall/antivirus solutions Uninstall Qualcomm Atheros Bandwidth Control (or Killer bandwidth control ) Update drivers of the graphics card Enable high performance for graphics card (PCs with mobile graphics cards only) Adjust Windows for best performance Set Windows power plan to high performance Set Windows resolution to 1920x Set Windows text size to small Disable Windows indexing Uninstall Alienware respawning (Dell Alienware only) Appendix: General guidelines Appendix: Trouble shooting guide Appendix: Known issues for specific PCs... 28

3 Introduction This document is intended for distributors of TRIOS. It describes all steps required to set up a new PC to enable fast and accurate scans with the TRIOS POD systems (cart systems are delivered fully configured). It is mandatory to fulfill all steps in this guide when setting up a new PC. Completing only a subset of the settings will not ensure a well working TRIOS system. Scope of this document This document covers: All scanner versions: TRIOS Standard, TRIOS Color and TRIOS 3 Released software versions: 1.3.x.x and the 1.4.x.x Non released software versions, i.e. temporary daily builds etc., are not covered by this document, as they generally require a different set up. This document is subject to change. Consequently, always check the TRIOS support page for the newest version of this document. The importance of assuring maximum speed for TRIOS The user experience when using TRIOS depends to a very large degree on the processing power of the PC attached. The higher performance PC, the better user experience. Use PCs from 3Shapes list of approved PCs only The effective speed of TRIOS scanning cannot be predicted from reading the specifications sheet of a PC alone, as the spec sheet is merely highlighting a subset of the full characteristics. The only way to get the full picture is to perform a number of actual intraoral scans with the equipment in question. 3Shape has been conducting such tests on a number of candidate PCs and the best of these candidates are placed in the List of approved PCs, to save the distributor and end user the effort. Use the PC for TRIOS ONLY The PC should be used for TRIOS activities ONLY. The PC is an integral part of the complete TRIOS system and should not be used for any other purposes than TRIOS Software and order exchange. Any activities not related to TRIOS, e.g. surfing the Internet, checking mails etc. may pose a threat to the system integrity.

4 Use correct version of Windows In general, the default choice of operating system for a new PC should be: Windows 10 Pro Windows 8.1 Pro Windows 7 Ultimate TRIOS will in general work fine on both Home and Pro editions. However, there are some benefits of using the Pro version, compared to the Home version, including: The Pro version will enable the PC to be part of a corporate domain, whereas the Home version will not. Having the TRIOS PC on a domain is only relevant if the network of the clinic is already a domain (mainly at large clinics). Domain features include e.g. the ability to allow a user to use the same Windows log on credentials (user) on all PCs in the clinic. For Windows 10 (only), the Home version does not allow full control of Windows updates. This means that a Windows 10 Home system may once in a while start downloading a Windows upgrade, while the user is scanning. This will cause a temporary drop in scanning speed while Windows is downloading. Once download is complete, scan speed will return to normal. Windows 8.1 and 7 are unaffected as they offer full control of Windows update for both Pro and Home versions.

5 Summary The following table outlines a quick reference for the required setup steps. See subsequent sections for details. Set up step Version 1.3.x.x software Version 1.4.x.x software (Insane Scan Engine) Future version (Insane Scan Engine) Supported scanners Use PC from list of approved PCs only Use PC for TRIOS ONLY Perform Windows update Configure Windows update External monitor Antivirus programs and Firewall Uninstall Qualcomm Atheros Bandwidth Control (or Killer bandwidth control ) Update drivers of graphics card Set graphics card to High performance Adjust Windows for best performance Set Windows power plan to high performance Set Windows resolution to 1920x1080 Set Windows text size to small Disable Windows indexing Uninstall AlienRespawn TRIOS Standard TRIOS Color TRIOS 3 (from version ) TRIOS Standard TRIOS Color TRIOS 3 TRIOS Standard TRIOS Color TRIOS 3 Required Required Required Required Required Required Required Required Required Required Required Required Will reduce performance Will reduce performance Will reduce performance Required for TRIOS 3 Required for TRIOS 3 Required for TRIOS 3 Required when using TRIOS 3 Required when using TRIOS 3 Required when using TRIOS 3 Required Required Required Required Required Required Required Required Required Required Required Required Required Required Required Required Required Required when using Alienware PC Required when using Alienware PC Required when using Alienware PC

6 Perform Windows Update Affected software versions See summary on page 5. Consequence Failing to perform Windows Update may in some cases decrease performance significantly. Steps to perform, Windows 8 On start page search for Windows update Step 2: Check for updates Step 3: Install all upgrades labeled as important Steps to perform, Windows 10 On start page search for Windows update Step 2: Check for updates Step 3: Install all upgrades labeled as important

7 Configure Windows update Affected software versions See summary on page 5. Consequence Completing the following steps will ensure that your scan speed will not suddenly be affected by Windows downloading and installing updates in the background. Such updating may decrease performance significantly (up to 70%). Note: As automatic updates is now off, you ll then have to observe update Windows manually from time to time using Windows update ) Steps to perform, Windows 8 On start page search for Windows update Step 2: Change settings Step 3: Set Check for updates but let me choose whether to download and install them

8 Steps to perform, Windows 10 Note: The steps below are only available in the PRO version of Windows 10 (requirement for TRIOS ) On start page search for Group Policy Editor Step 2: Select the section Computer Configuration/Administrative Templates/Windows Components Then select Windows update to the right Step 3: Double click on the Configure Automatic Updates Step 4: Set Configure Automatic Updates to Enabled Then select 2 Notify for download and notify for install Save the change Step 5: You may verify the changes by visiting Check for updates, then select Advanced options. You should see the text Some settings are managed by your organization Press the check for updates button to update

9 Note on use of external monitor Affected software versions See summary on page 5. Consequence Attaching an external monitor may reduce scanning performance significantly (20 30%) Similarly, using 3 rd party tools to stream the display to another PC (e.g. TeamViewer) may also reduce performance significantly (up to 50%). Steps to perform The best setup when using an external projector is: 1. Use a projector with 1080P only 2. Use HDMI cable only 3. Use no kind of adapter between PC and projector (like e.g. DVI to HDMI or the like) This will result in the least performance drop possible (order of 10%)

10 Firewalls and antivirus programs Affected software versions See summary on page 5. Consequence Some PCs are delivered from the manufacturer with firewall and antivirus programs pre installed. It is recommended to avoid such programs in general as they may cause a number of issues: Connection problems for the TRIOS 3 scanner in some cases (TRIOS color and standard not affected) Performance drop during scanning Inability to sending orders and receiving communication and updates of software, manuals and other material required for the TRIOS system to work properly The PC should be used for TRIOS activities ONLY. The PC is an integral part of the complete TRIOS system and should not be used for any other purposes than TRIOS Software and order exchange. Any activities not related to TRIOS, e.g. installing 3 rd party programs, using PC for personal matters (games, surfing the Internet, checking mails etc.) may pose a threat to the system integrity. Steps to perform Uninstall the firewall package with issues. Use one of the known well working antivirus/firewalls solutions listed below: Windows firewall (required channels are opened automatically by the TRIOS software) Windows defender Conforming to these guidelines will provide similar safety as experienced with cart based TRIOS systems. Select common firewall/antivirus solutions For the sake of trouble shooting a select common firewall/antivirus solutions are listed below (It is not possible for 3shape to test each custom setup of antiviruses available on market) Antivirus/firewall package which is known to cause issues: McAfee LiveSafe Norton products Known well working antivirus/firewalls (in case you want to have a firewall installed): Windows firewall (handled automatically by the TRIOS software) Windows defender Symantec Endpoint Protection(will most likely need custom setup, which is outside 3Shapes responsibility)

11 Uninstall Qualcomm Atheros Bandwidth Control (or Killer bandwidth control ) Affected software versions See summary on page 5. Consequence If Qualcomm Atheros Bandwidth Control (or Killer bandwidth control ) is installed the user may from time to time experience that scanning will not stitch for 1 2 seconds (red rectangle instead of green). Furthermore, the software may not be able to connect to the scanner. Steps to perform The illustrations show a Windows 8 system. On a Windows 7 or 10 PC, the dialogs may appear slightly different, but the settings are the similar. Open control panel/network and Internet/network connection Step 2: Select Ethernet and then properties (It is not important which connection is selected. Qualcomm adapter will be removed from all connections) Step 3 Select Qualcomm Atheros Bandwidth Control and press Uninstall. Note: This may also appear as Killer bandwidth control. In general everything named bandwidth control must be uninstalled Step 4 Restart computer Step 5 Verify that TCP IP4 is enabled by a checkmark

12 Update drivers of the graphics card Affected software versions See summary on page 5. Consequence Incorrect version of graphics card drivers may reduce scanning performance significantly. Note It is very important to perform a clean installation as the express installation may leave the system with significantly degraded performance. Follow the step in the guide below. Steps to perform on NVIDIA GeForce cards On the toolbar (AKA system tray on the task bar), press the hidden icons Step 2: Right click the NVIDIA Icon Step 3: Check for updates Step4: Click custom installation (NOT express ) Step5: Check the checkbox Perform a clean installation (very important) and press Install driver Verify Set Windows resolution Set Windows text size Set graphics card to high performance Step 6: After installation of the driver: Verify settings described to the left. This is very Important as graphics driver installation may modify these settings

13 Steps to perform on NVIDIA Quadro cards In a web browser go to Step 2: Select All NVIDIA drivers under the Drivers tab Step 3: Verify that the fields have correct values: a) Product Type should be Quadro b) Product Series should be Quadro Series (Notebooks) c) Product: (Check device manager for actual GFX Card) d) Operating System should be whatever is being used on the laptop. e) Download Type: Quadro Performance Driver (not ODE) Then press search, press download, then finally Agree & download Step 4: Select Run, then accept the suggested location to save the driver Step4: Click Custom installation (NOT express ) Step5: Check the checkbox Perform a clean installation (very important) and press Next Verify Set Windows resolution Set Windows text size Set graphics card to high performance Step 6: After installation of the driver: Verify settings described to the left. Important as graphics driver installation may modify these settings

14 If system feels significantly slower than normally (or you re in doubt if the latest driver installation was clean ) Make a clean installation of the newest driver following the instructions in the section above ( Steps to perform on NVIDIA Quadro cards ), where step 3 will need adjustment to the graphics card installed.

15 Enable high performance for graphics card (PCs with mobile graphics cards only) This section mainly concerns laptops, but also other PCs as e.g. imac that employs a mobile graphics card. Non mobile graphics card (most stationary PCs) are configured to optimum performance by default. Affected software versions See summary on page 5. Consequence Failing to enable high performance for the graphics card may result in no 3D model being built on screen (Lower right 2D image will be displayed, but no 3D model). Steps to perform; NVIDIA GeForce and Quadro cards The illustrations show a Windows 8 system. On a Windows 7 or 10 PC, the dialogs may appear slightly different, but the settings are the similar. On the toolbar, press the hidden icons, Step 2: Click the NVIDIA Icon, Step 3: Open NVIDIA Control Panel Step 4: Select Manage 3D settings Step 5: Select Global settings Step 6: Set to High performance NVIDIA processor and press Apply Step6b: For Quadro cards only, select Base profile in the field Global presets

16 Adjust Windows for best performance Affected software versions See summary on page 5. Consequence Failing to adjust Windows for best performance may reduce scanning performance significantly (20 30%). Steps to perform The illustrations show a Windows 8 system. On a Windows 7 or 10 PC, the dialogs may appear slightly different, but the settings are the similar. Open control panel Step 2: Select System Step 3: Select Advanced system settings Step 4: Select Settings in the frame Performance Step 5: Select Adjust for best performance and press Apply

17 Set Windows power plan to high performance Affected software versions See summary on page 5. Consequence Failing to set Windows power plan to best performance may reduce scanning performance significantly (20 30%). Steps to perform The illustrations show a Windows 8 system. On a Windows 7 or 10 PC, the dialogs may appear slightly different, but the settings are the similar. Open Windows control panel Step2: Open Power options Step3: Set High performance (It may be required to select Show additional plans to show this plan)

18 Set Windows resolution to 1920x1080 Affected software versions See summary on page 5. Consequence Failing to adjust this setting may cause some parts of the TRIOS user interface to be incorrectly scaled and potentially partially off screen. Steps to perform, Windows 8 Right click on desktop. Step 2: Select Screen resolution Step 3: Select 1920x1080 Step4: Reboot (to make settings take full effect)

19 Steps to perform, Windows 10 Right click on desktop. Step 2: Select Display settings Step 3: Select Advanced display settings Step 4: Select 1920x1080 Step 5: Click Apply

20 Set Windows text size to small Affected software versions See summary on page 5. Consequence Failing to adjust this setting may cause some parts of the TRIOS user interface to be incorrectly scaled and potentially partially off screen. Steps to perform, Windows 8 Right click on desktop Step 2: Select Screen resolution Step 3: Select Make text... larger or smaller Step 4: Select Smaller Step5: Reboot (to make settings take full effect)

21 Steps to perform, Windows 10 Right click on desktop Step 2: Select Display settings Step 3: Select Change the size... items to 100% Step4: Reboot (to make settings take full effect)

22 Disable Windows indexing Affected software versions See summary on page 5. Consequence Failing to adjust this setting may cause some parts of the TRIOS user interface to reduce scanning performance significantly (20 30%). Steps to perform, Windows 10 The illustrations show a Windows 10system. On a Windows 7 or 8 PC, the dialogs may appear slightly different, but the settings are the similar. Open Windows control panel Step2: Open Administrative Tools Step3: Open Services Step 4: Select Windows Search Step 5: On tab General set Startup Type to Disabled. This will take effect on next startup Press Stop In Service status (will stop indexing immediately)

23 Uninstall Alienware respawning (Dell Alienware only) Affected software versions See summary on page 5. Consequence If Alienware respawn is installed (Dell backup and recovery) the user may from time to time experience that scanning performance will be reduced significantly (30 60%). Uninstalling Alienware Respawn will not affect system restore points generated by Windows. Steps to perform The illustration shows a Windows 8 system. On a Windows 7 or 10 PC, the dialogs may appear slightly different, but the settings are the similar. Open Control panel/programs and Features Step 2: Select AlienRespawn and press Uninstall. Step 3: Restart computer

24 Appendix: General guidelines Do not use PC for anything non TRIOS related The PC should be used for TRIOS activities ONLY. The PC is an integral part of the complete TRIOS system and should not be used for any other purposes than TRIOS Software and order exchange. Any activities not related to TRIOS, e.g. personal matters (games, surfing the Internet, checking mails etc.) will pose a threat to the system integrity. Use only the supplied USB adapter J5 Create Using other adapters may lead to instability in the connection (Described in PC setup guide for TRIOS in appendix Trouble shooting guide ). Use the USB Ethernet adapter for connection to scanner ONLY The supplied USB Ethernet adapter should be used for the TRIOS scanner ONLY. Using it for other purposes, e.g. surfing the Internet, may cause instability for TRIOS at a later point (settings may be modified to TRIOS incompatible values and remembered by Windows) Follow all the instructions in the PC setup guide document It is imperative for proper functionality and proper performance that all instructions in the PC setup document are followed accurately. Failing to do so may leave the system in a low performing state, unstable or even inoperable. As new issues are discovered this document will be updated, and the PC should be checked according to the document.

25 Appendix: Trouble shooting guide General step 1: Verify that all steps of this set up guide have been completed Please refer to the section Summary for a complete overview. If any of the steps are incomplete, please refer to the relevant section for instructions on how set up correctly. General step 2: Verify Windows Firewall Verify that TRIOS installation made the required modification to the Windows firewall. Open Windows control panel Step2: Select Windows Firewall Step3: Select Allow an app Windows Firewall Step 4: Verify that 3Shape ScanEngineServer has checkmark in the Public box (It is OK that the scan Engine Server appears multiple times, with various settings, as long as Public is checked)

26 Issue: Scanner not connecting Probable causes and corresponding fixes Cause Incorrect USB to Ethernet adapter used USB plug not fully inserted Some ports on the PC may not be able to connect properly to the scanner (Symptom is that scanner will not connect at all or is unstable.) Scanner connected to the regular Ethernet Loss of connection due to other reasons Loss of connection due to other reasons Small USB plug damaged by inserting wrong way in USB adapter box (TRIOS Color/standard POD only) The scanner may need up seconds to connect to the scanner after a major event. Such events may be TRIOS starting, PC recovering from sleep, scanner being connected Fix Use only the USB Ethernet adapter provided with the system (J5 create). It will work on USB3 as well USB2. Other USB Ethernet adapters may not work properly. Insert the USB plug fully in one firm movement. (It is possible to insert the USB plug half way (to the 1.st 'stop'), Windows will give an audible feedback indicating that connection is established' but it is really not. Consequently the TRIOS will be unable to connect to the scanner) Try inserting the Ethernet USB adapter into another USB slot The scanner must be connected directly to the PC, either via an USB Ethernet adapter or directly to an Ethernet socket in the PC. Never connect to a regular router/switch in a regular office network) Unplug scanner, wait 3 seconds and then reconnect Unplug USB Ethernet adapter, wait 3 seconds and then reconnect Replace the USB cable Allow for some time to connect to the scanner Issue: Unresponsive mouse Some wireless mice may in some cases be disturbed by the USB Ethernet adapter. Fix: Place the Mouse dongle and USB Ethernet adapter as far apart as possible. On laptops: Use USB sockets on each side of the laptop On stationary PCs: Use USB sockets on front and back of the PC

27 Issue: In case of Scanning seems significantly slower than usual 1. Make sure step 1 of this trouble shooting guide ( Verify that all steps of this set up guide ) have been performed 2. Make a clean installation of the NVIDIA graphics driver, see section Update drivers of the graphics card a. If performing a clean installation does not have the desired effect: UNinstall drivers from Windows Control Panel, and then re install. Remember to enable high performance for graphics card, as this will be reset when uninstalling the driver 3. Verify that the charger plug is fully inserted in to the socket on the PC. On some PCs the power plug may seem inserted, while it s actually only half way inserted. Insert the plug fully in one firm movement.

28 Appendix: Known issues for specific PCs All PCs on the TRIOS approved list in the product catalogue have been tested for performance with regards to TRIOS. This testing does not imply that 3Shape has tested and couch for every aspect of the general quality of the PC, such as build quality, long term stability, etc. This is outside the scope of 3Shape. Below are listed a number of general observations for select laptops, highlighting some common issues to observe. As the manufacturers of the laptops change the product over time, issue may come and go, why this list is only to be meant as inspiration. Note: The operations below require a skilled IT professional. Do not let a dentist, clinic assistant or similar perform any of the procedures below. Omen laptop AS the USB connectors are located at the back of the PC, the connectors or attached equipment (e.g. dongle) may be damaged when PC is lifted at front. Windows may report that the laptop is not charging which causes low performance. Fix is to reboot laptop. Dell XPS 15 laptop (January 2016 edition) Screen may go black after closing and re opening lid. Fix is to update the driver for the internal graphics card Alienware laptop Connection to scanner may be unstable when connecting the POD directly to the Ethernet socket of the Alienware laptop (not using the USB Ethernet adapter). This is caused by too large tolerances on the Laptop s socket. Fix is to use an Ethernet cable with slightly larger connector. Contact support. In some very rare cases the connection to scanner may be unstable due to incorrect setup of drivers. If the connection to scanner is still not stable after going through this setup guide, perform the procedure described below. Note: The procedure cannot be done remotely as the internet connection will be lost, so the reseller needs to be in front of the PC while performing this operation. 1. Uninstall all the network drivers (In Device Manager right click each item under Network Adapters and select Uninstall. Bluetooth drivers can be skipped.)

29 2. Reboot PC 3. Reinstall the Killer Suite from: (Note: Download the Killer Suite before uninstalling drivers.) 4. Reboot PC 5. Uninstall Qualcomm/Killer Bandwidth Control from network drivers 6. Reboot Also try to refresh the NVIDIA drivers: 1. Uninstall drivers 2. Reboot PC 3. Re install drivers (See section Update drivers of the graphic card ) Some BIOS versions prioritizes low noise over efficient cooling. This may case the CPU to run warm in some cases and subsequently throttle down, thus reducing scanning performance. Fix: Update to BIOS version A06 from Dell s support site. (CPU temperature may be checked by the program HWMonitor, which is a 3 rd party software available for free download on the Internet). Temperature should not reach 90 degrees C. Note: Updating the BIOS cannot be done remotely, so the reseller needs to be in front of the PC while performing this operation.