infisys RV-200 System VM-774B infisys Remote View Operation Manual

Transcription

1 Manual No E1.2 Published in Jan Revised in Nov infisys RV-200 System VM-774B infisys Remote View Operation Manual Be sure to read this instruction manual thoroughly and understand the contents before using this product. Keep this manual so that the operator can refer to it when needed. SHINKAWA Sensor Technology, Inc.

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3 Introduction Introduction Thank you very much for purchasing the infisys RV-200 system (hereafter referred to as this product ). <Manuals for the infisys RV-200 System> There are six different kinds of manuals for the infisys RV-200 system. Each manual covers different areas of work and/or operations.this manual is one of the six. Name VM-773B infisys Analysis View Operation Manual Setup Guide Targeted personnel Operators and service personnel who manage the system and perform detailed settings Content Overview of the infisys RV-200 system Installing the software Setting the network Connecting with devices (monitors, analyzers) Name VM-773B infisys Analysis View Operation Manual Basic Operation Guide Targeted personnel Operators and service personnel who manage the system, perform detailed settings and check the monitor display Content Basic operating procedures for setting, collecting, and displaying data Name VM-773B infisys Analysis View Operation Manual Setting Guide Targeted personnel Operators and service personnel who manage the system and perform detailed settings Content How to set the device(monitors, analyzers) information How to set the machine information How to set the database/system information Name VM-773B infisys Analysis View Operation Manual Analysis Guide Targeted personnel Operators and service personnel who manage the system and perform vibration analysis Content How to operate the display program Operating procedure and functional description for the analysis graph Name VM-772B Device Config Operation Manual Targeted personnel Service personnel who set up and maintain the devices (monitors, analyzers) The use of this manual is limited to those who have completed our company's maintenance training course. Content Basic operating procedure Name VM-774B infisys Remote View Operation Manual Targeted personnel Operators and service personnel who manage the system and perform vibration analysis Content How to operate the display program Operating procedure and functional description for the analysis graph 1

4 Introduction Important Notification Please read this document thoroughly to understand this product well before using it. When you finished reading this document, please keep it in a safe place so that you can refer to it at any time. For further questions and enquiry regarding the content of this document and the product, please contact the sales office from which you purchased the product. In order to operate this product, in addition to the information contained in this document, you need to have some additional knowledge about instrumentation equipment and transducer to be connected to this product. To ensure safety, you need to understand the content of this document as well as have a general knowledge of safety. In case you combine this product with other instrumental equipment to sell or transfer it as a part of an assembly, we advise you to make sure that you attach this document to the product and hand it over to the end user. When you dispose of this product, you must follow the laws and regulations of the relevant local government. The names of companies and products contained herein are trademarks or registered trademarks of their respective owners. The copyright of this document belongs to SHINKAWA Sensor Technology, Inc. Publishing the content of this document without permission or reproducing/copying the document in any way is strictly prohibited. CAUTION Loss of USB Protection Key This product works in conjunction with the USB protection key included in the package ; hence, the key has the value equivalent to the application software. Please note that the key is not sold by ifself. Be sure to store it in a secure place because if the USB protection key should be lost, the customer would have to purchase another set of the product. 2

5 Introduction Disclaimer We shall not be held liable for any damage or injury whatsoever arising out of any failure to follow the instructions contained in this document or lack of due care or attention in the use or installation of this product. We shall not offer any compensation for damages/injuries, direct or indirect, or lost income caused by any misuse, abuse, alternation or disassembly of this product. Unless specifically stated otherwise in this document or in the warranty policy, we do not give any warranty, expressed or implied, including warranty for merchantability, warranty for fitness for particular purpose or use, and warranty for patent infringement. Warranty policy of this product is attached at the end of this document. In the event of breakdown of this product, we will repair it based on this warranty policy. We shall not be held liable in any way for any outcome resulting from the use of other than recommended parts. 3

6 Table of Contents Table of Contents Manuals for the infisys RV-200 System... 1 Important Notification... 2 Disclaimer... 3 Table of Contents... 4 Chapter 1 Safety Precautions Intended Users of the Manual Warning Symbols... 6 Chapter 2 Overview of the infisys RV-200 System System Overview... 7 Chapter 3 Setup infisys Remote Station Configuration System Requirements Installing the Software Installing infisys Remote View Setting the Firewall of infisys View Station Protection Key Establishing the Network Chapter 4 Overview of the Program Launcher Overview of Programs Program Launcher Display Program Chapter 5 Operating infisys Remote View Activating infisys Remote View Activating the Program Launcher Adding a Database after Activating infisys Analysis View for the First Time Main Window and Functions Setting the Database Connecting the Database Adding the Database Collecting Analysis Data Initiating the Collection Stopping the Collection Displaying the Analysis Data Activating the Program Main Window and Functions Displaying the Graph Window

7 Table of Contents Terminating the Display Program Terminating the Program Launcher Chapter 6 Trouble Shooting Trouble Shooting List Warranty Policy 5

8 Chapter 1 Safety Precautions Chapter 1 Safety Precautions To ensure the safe use of the product, make sure to read this section. 1.1 Intended Users of the Manual This document is intended for use to perform detailed settings and maintenance of the product, or to solve problems in the product. Only operators and service personnel who are in charge of system management are allowed to perform operations using this document. 1.2 Warning Symbols The following symbols are used in this document to indicate such instructions that must be followed to prevent any harm to yourself and damage to your property as well as for you to use this product safely. Read this document thoroughly and make sure to follow its instructions. Warning symbols WARNING CAUTION CAUTION Description This symbol is used to warn you that there is a possibility of death or severe injury. You must follow the warning instructions marked with this symbol for your safety. This symbol is used to warn you that there is a possibility of an injury. You must follow the caution instructions marked with this symbol for your safety. This symbol is used to warn you that there is a possibility of material damage to your property. You must follow the caution instructions marked with this symbol to prevent any material damages. Point Point is used to draw your attention to important matters or to inform you of useful information. 6

9 Chapter 2 Overview of the infisys RV-200 System Chapter 2 Overview of the infisys RV-200 System 2.1 System Overview The infisys RV-200 system is a permanently-installed vibration analysis system that can be used in machines ranging from a large-sized rotating machine supported by a sleeve bearing to a small-sized rotating machine supported by a ball bearing. This system provides various analysis functions as well as the graph drawing function required for ISO certified engineers to perform vibration analysis. This system consists of devices such as monitors and analyzers, which perform digital signal processing on the vibration waveforms detected by the transducer, as well as infisys View Station that collects and saves vibration data output from monitors and analyzers and displays the analysis results. infisys Remote Station allows users to perform analysis that are equivalent to those performed on infisys View Station by connecting to databases of infisys View Station via the network. However there are some settings that cannot be changed from infisys Remote Station, such as the transient setting and alarm setting. Change such settings on infisys View Station. The main characteristics of infisys Remote Station are summarized below. User interface with high operability You can display a graph by dragging and dropping from the graph tree. A variety of optional functions Diagnostic option Advanced analysis option 7

10 Chapter 3 Setup Chapter 3 Setup 3.1 infisys Remote Station Configuration This system consists of infisys View Station and infisys Remote Station. Various functions can be added to the system by installing additional optional programs. infisys View Station infisys Remote Station VM-773B infisys Analysis View Advanced analysis option Diagnostic option VM-774B infisys Remote View Diagnostic option Microsoft SQL Server 2008 R2 *1 VM-772B Device Config *1 To connect infisys Remote Station, client access license (CAL) for SQL Server is required. 8

11 Chapter 3 Setup 3.2 System Requirements To install infisys Remote View, the hardware must meet the following specifications: PC/AT compatible personal computer, work station Processor Memory Display Graphics Card Hard Disk Drive Other devices Network Operating System Other required conditions Core 2 Duo (2.66 GHz or higher) or equivalent recommended 2 GB or more recommended 1280 x 800 or higher resolution is recommended DirectX 9.0C compatible 100 GB or greater free space recommended CD-ROM Drive Keyboard, mouse Ethernet 100BASE-TX Microsoft Windows XP Professional SP3 or later (32bit) Windows 7 Professional or higher (32/64bit) Windows Server 2008 R2 or later Microsoft Windows installer 3.1 or later Microsoft.NET Framework 3.5 or later Requirements for run time are as follows: infisys Remote Station connects to databases of infisys View Station via the network to get the trend data or the waveform data. Therefore, when you perform analysis using infisys Remote Station, infisys View Station must be running. And if the OS of infisys View Station is Windows 7 or Windows Server 2008 R2, databases cannot be connected from outside in the initial firewall settings. See "3.3.2 Setting the Firewall of infisys View Station P.16" to change the firewall setting. 9

12 Chapter 3 Setup 3.3 Installing the Software Install the software as follows: Installing infisys Remote View Reference : Installing infisys Remote View Installing DirectX Checking the Protection Key Installing HASP Device Driver (Cannot be installed to Windows7 and Windows Server 2008.) Installing Sentinel HASP Run-time Connecting the Protection Key Installing infisys Remote View Setting the Firewall on infisys View Station Reference : Setting the Firewall of infisys View Station <Preparation Before Installation> Make the following preparations before installing infisys Remote View. Terminate all applications that are currently running. Turn off any virus checking program that are currently in use. Disconnect from the Internet connection. If any screen saver program is set to be active, change its setting in such way that the screen saver program will not be activated during the installation process. If any power saving function for the display and/or HDD is set active, change the setting in such way that the power will not be switched off during the installation process. 10

13 3.3.1 Installing infisys Remote View 1 Insert the infisys Remote View installation disk into the drive to activate the installer. Chapter 3 Setup 2 In the DirectX setup start window, select [I accept the agreement] and click the [Next] button. Installation of DirectX is started. When DirectX is already installed, the screen in step 6 appears 3 Click the [Next] button. 4 The installation progress is displayed. 5 If the Setup Wizard Completed window appears, click the [Finish] button to finish DirectX installation. 11

14 Chapter 3 Setup 6 If the protection key is connected, remove it and click the [OK] button. infisys Remote Station USB port Protection key Removed 7 HASP Device Driver starts. Point If the OS is Windows7 or Windows Server2008, this driver cannot be installed. The screen in step 12 appears. 8 In the Select Language dialog box, select [U.S. English] and click the [OK] button to start HASP Device Driver installation. 9 Click the [Next] button. 10 Select the [I accept the license agreement] and click the [Install] button. 12

15 Chapter 3 Setup 11 If the Setup Wizard Completed window appears, click the [Finish] button to finish HASP Device Driver installation. 12 Sentinel HASP Run-time Setup starts. Click the [Next] button to start Sentinel HASP Run-time installation. 13 Select the [I accept the license agreement] and click the [Next] button. 14 Click the [Next] button. 15 The installation progress is displayed. 13

16 Chapter 3 Setup 16 If the Setup Wizard Completed window appears, click the [Finish] button to finish Sentinel HASP Run-time installation. 17 Connect the protection key and check that the protect key LED is illuminated. infisys Remote Station USB port Protection key LED 18 Click the [OK] button. 19 Select the language and click the [OK] button. Point This screen does not appear if you are using the English version infiSYS Remote View setup wizard will begin. Click the [Next] button to start infisys Remote View installation. 21 Click the [Install] button to initiate installation. 14

17 Chapter 3 Setup 22 If the Setup Wizard Completed window appears, click the [Finish] button to finish infisys Remote View installation. 23 After installing infisys Remote View, select [All Programs] in the start menu to check if [infisys RV-200] is registered. 15

18 Chapter 3 Setup Setting the Firewall of infisys View Station Since the ports are closed in default status of infisys View Station, Remote Station cannot connect to them. Open the following three ports in order to connect them: No Port Number Name Purpose 1 TCP:1433 SQLServer_TCP Communication with SQL Server 2 UDP:1434 SQLServer_UDP Communication with SQL Server 3 TCP:8889 infisys_tcp infisys Data Communication 1 On infisys View Station, click [Start]-[Control Panel] to open the All Control Panel Items window. 2 Click [Windows Firewall]. 3 Click [Advanced settings]. 4 Select [Inbound Rules] on the left of the screen, and click [New Rule...]. The New Inbound Rule Wizard window appears. 5 Select [Port] and click the [Next] button. 16

19 Chapter 3 Setup 6 Select [TCP] and enter [1433] in the [Specific local ports:] field. 7 Click the [Next] button. 8 Select [Allow the connection] and click the [Next] button. 9 Select the [Domain], [Private] and [Public] checkboxes, and then click the [Next] button. 10 Enter [SQLServer_TCP] in the [Name] field and click the [Finish] button. The first port is now opened. 11 Click [New Rule...] again to open the New Inbound Rule Wizard window. 17

20 Chapter 3 Setup 12 Select [Port] and click the [Next] button. 13 Select [UDP] and enter [1434] in the [Specific Local ports:] field. 14 Click the [Next] button. 15 Select [Allow the connection] and click the [Next] button. 16 Select the [Domain], [Private] and [Public] checkboxes, and then click the [Next] button. 18

21 Chapter 3 Setup 17 Enter [SQLServer_UDP] in the [Name] field and click the [Finish] button. The second port is now opened. 18 Click [New Rule...] again to open the New Inbound Rule Wizard window. 19 Select [Port] and click the [Next] button Select [TCP] and enter [8889] in the [Specific local ports:] field. 21 Click the [Next] button. 22 Select [Allow the connection] and click the [Next] button. 19

22 Chapter 3 Setup 23 Select the [Domain], [Private] and [Public] checkboxes, and then click the [Next] button. 24 Enter [infisys_tcp] in the [Name] field and click the [Finish] button. The third port is now opened Protection Key To use infisys Remote View, make sure to connect the protection key supplied with the product to the USB port on the PC. The protection key cannot be used with other software. CAUTION You cannot activate infisys Remote View unless the protection key is connected. Never remove the protection key while infisys Remote View is activated. If you do, all functions will shut down. infisys Remote Station USB port Protection key 20

23 Chapter 3 Setup 3.4 Establishing the Network To connect infisys Remote Station to infisys View Station, establish a dedicated LAN separately from the LAN for communicating with the analyzer. In case only one LAN port is provided on View Station, mount a LAN card additionally. For details about how to mount a LAN card, see the instruction manual supplied with the LAN card. For details about the LAN cable specifications, see the schematics of the individual monitors and analyzers. Lay the LAN cable well away from other power lines and control lines. <Example of System Configuration> infisys View Station infisys Remote Station Switching hub Ethernet 100BASE-TX Mount a dedicated LAN card additionally. Ethernet 100BASE-TX Ethernet 10BASE-T DAQpod DP-2000 AP-10*1 VM-7B monitor Monitor output signal VM-5 Other monitors *1 The connectivity functionality with AP-10 is under development. 21

24 Chapter 3 Setup <Specifying the Address> Specify the IP address of infisys View Station and infisys Remote Station. Normally, the IP address in the PC is automatically assigned by DHCP. However, to use with the infisys RV-200 system, you need to specify the IP address manually. (Example) <infisys View Station> IP Address Subnet mask <infisys Remote Station> IP Address Subnet mask CAUTION Check if the LAN cable between View Station and Remote Station is connected firmly again. Do not connect other devices to the LAN between View Station and Remote Station, or share the LAN with other devices. Use a LAN cable connector of the fixing clip type. In some cases, there might be a danger of interference with other networks. You must follow the network administrator s instruction when you set up the IP address. Point When repeaters and/or optical converters are also used, please refer to their respective instruction manuals. When the network is disconnected, Remote View stops remote display. 22

25 Chapter 4 Overview of the Program Launcher Chapter 4 Overview of the Program Launcher 4.1 Overview of Programs Program Launcher A program launcher activates or stops the display program of the infisys Remote View. It also manages system information. By operating the program activation buttons in the launcher, you can activate or stop each program. Program launcher Display program Display Program The display program is activated from the program launcher. This program displays real-time data as well as trend data and waveform data stored in the database of View Station in a list format, or in a machine train or various analysis graphs. Examples of graphs and tables that can be displayed are shown below. Examples of Graphs Trend plot Bar graph Waveform plot, Spectrum plot, Orbit & waveform plot Polar plot, Bode plot, Shaft centerline plot Examples of Lists List of current values Event history For details about each type of lists and graphs as well as how to operate them, see "Operation Manual Analysis Guide". 23

26 Chapter 5 Operating infisys Remote View Chapter 5 Operating infisys Remote View 5.1 Activating infisys Remote View Activating the Program Launcher 1 Turn on infisys Remote Station. 2 Once the Windows OS is activated, log on with administrator privileges. By default, no password is set. Set a password as necessary. 3 Activate the program launcher in the step below. Click [Start Menu] [Program] [infisys RV-200] [Remote View]. 4 By operating the program activation buttons in the launcher, you can activate or stop the display program. The status of each program is shown by the indicator located under the corresponding button. Red: Not running Green: Running 24

27 Chapter 5 Operating infisys Remote View Adding a Database after Activating infisys Analysis View for the First Time When you install infisys Remote View and activate it for the first time, the function for creating a new database will be executed. Using the function for creating a new database, specify the database of View Station connected to the network. 1 See "5.3.2 Adding the Database P.29" to add a database. Point To select a SQL server on the network, use [SQL Server Authentication]. In this case, you need to enter the user name and password. Please contact the system administrator for details. 2 To use a newly added database in its default settings, connect the database. 25

28 Chapter 5 Operating infisys Remote View 5.2 Main Window and Functions You can activate the individual infisys programs and set databases using the program launcher. <Program Launcher> No Name Description 1 Collect Displays the startup status of the collection program in infisys View Station. Red: Collection (saving) stopped Orange: Collection (saving) stopping Green: Collection (saving) in progress 2 View Opens the window for displaying an analysis graph. (For details about analysis graphs, see "Analysis Guide") Red: Window not open Green: Window open 3 Tree View Display the device tree in the lower part of the program launcher. 26

29 Chapter 5 Operating infisys Remote View <Main Menu> This section describes the functions provided by the main menu of the program launcher. For the details about each function, please refer to the relevant section below. File Menu Exit Application Close the program launcher. Description Data Base Connection Menu Description Displays the Setting DataBase Connection window. Tool Menu Database Capacity Channel Node Language Description Displays the window for indicating the available HDD space or the total size of databases. Switches the name displayed in the channel node between the channel name and tag name. Switch to the Japanese or English language. (See "Operation Manual Setting Guide".) Help Menu About Manual Setup Guide Basic Guide Setting Guide Analysis Guide Diagnostic Software Remote View Description Displays the version information of the infisys Remote View. Displays each manual. Displays the Setup Guide manual. Displays the Basic Operation Guide manual. Displays the Setting Guide manual. Displays the Analysis Guide manual. Displays the infisys Diagnostic Software manual. Displays the infisys Remote View manual. 27

30 Chapter 5 Operating infisys Remote View 5.3 Setting the Database To set the database, select [Data Base], then [Connect] in the main menu to bring up the Database Connection Setting window Connecting the Database From the main menu, select [Data Base], then [Connect]. The dialog box shown below appears. Use this dialog box to select the database to be connected. When you attempt to activate the program launcher for the first time, this dialog box appears before the program launcher is activated. If you have not added the database to be connected, add it Select the checkbox for the default database. 2 Close this dialog box. 28

31 Chapter 5 Operating infisys Remote View Adding the Database From the main menu in the Database Connection Setting window, select [Data Base Setting], then [Add]. The dialog box shown below appears. Use this dialog box to add an existing database to the list on the database connection setting dialog box Set where to connect the database. 2 Conduct [SQL Server Authentication]. Enter the user name and password. 3 Set the database name. 4 Click the [OK] button to close the add window. 29

32 Chapter 5 Operating infisys Remote View 5.4 Collecting Analysis Data Collect analysis data from Ethernet-connected devices (monitors, analyzers) Initiating the Collection To initiate the collection, click the [Collection] button in the program launcher of View Station. Analysis data is collected from the connected devices. Once the collection is initiated in View Station, the indicator under the [Collection] button in the program launcher of Remote Station turns from red to green. Indicator status Program running (green) Program not running (red) Stopping the Collection To stop the collection, click the [Collection] button in the program launcher of View Station while collecting analysis data. Once the collection is terminated, the indicator under the [Collection] button in the program launcher of Remote Station turns from green to red. Indicator status Program running (green) Program not running (red) 30

33 Chapter 5 Operating infisys Remote View 5.5 Displaying the Analysis Data By using the display program, you can display real-time data that is currently being collected, or the data stored in the database Activating the Program To activate the display program, click the [View] button in the program launcher. The display program starts up and the main window appears. If you activate the display program, the indicator under the [View] button turns from red to green. Activating the display program 31

34 Chapter 5 Operating infisys Remote View Main Window and Functions The main window of the display program consists of display areas showing a graph tree, a device tree, a train tree and the analysis graph and table. To display a graph or a table, select a measurement point in the device tree or train tree, and then drag a desired graph icon from the graph tree and drop it into the display area. In this way, you can create a graph necessary for analysis with ease. Drag&drop Select the measurement point You can select up to eight measurement points for tile display. Using tile display, you can draw one measurement point over another. Tile Display 32

35 Chapter 5 Operating infisys Remote View Superimposed Lines Using the transient history and alarm history, you can search for and display past analysis data. Drag&drop Select a history for which to display a graph 33

36 Chapter 5 Operating infisys Remote View You can display a 3D image of a turbine or a generator, which provides excellent viewability, and display a current value for each measurement point on the 3D image Displaying the Graph Window infisys Remote Station allows you to display various types of graphs necessary for vibration analysis. Typical graphs are described below. For details about each graph, see "Operation Manual Analysis Guide". <Trend Plot> A line graph is displayed, which depicts short-term/long-term time change. The rotation speed, GAP, vibration amplitude value (OA, 0.5X, 1X, 2X, Not-1X, etc.) and vibration phase value (0.5X, 1X, 2X) can be displayed. 34

37 Chapter 5 Operating infisys Remote View <Spectrum Plot> This graph shows frequency on the X-axis and frequency component (amplitude) on the Y-axis. <Orbit & Waveform Plot> The vibration waveforms detected by the vibration sensors in X and Y channels are combined to display the whirling motion of the axis of the rotating machine. The shape of an orbit figure gives you an idea of whether any abnormal status, such as unbalance and misalignment, is present. 35

38 Chapter 5 Operating infisys Remote View <Polar Plot> The vibration vector at the time of starting or stopping the rotating machine is displayed. This allows you to adjust the balance of the machine as well as keep track of the vibration status and critical speed at the time of starting or stopping the machine. <Bode Plot> The amplitude and the phase are shown in separate graphs, with the rotation speed displayed on the X-axis. This allows you to keep track of the vibration status and critical speed at the time of starting or stopping the machine Terminating the Display Program From the main menu, select [File], then [Exit] to exit the display program. The indicator under the [View] button in the program launcher turns from green to red. 36

39 Chapter 5 Operating infisys Remote View 5.6 Terminating the Program Launcher Once you are done collecting analysis data and performing analysis, terminate the program launcher. To terminate the program launcher, right-click the corresponding icon resident in the taskbar and click [Exit]. Or from the main menu, select [File], then [Exit] to exit the display program. 37

40 Chapter 6 Trouble Shooting Chapter 6 Trouble Shooting 6.1 Trouble Shooting List If any problems should occur while using the infisys RV-200 system, use the table below to solve them. If the table does not help, please contact the nearest Shinkawa Electric Company s sales office. Problem Possible Cause Checking Method Solution The program cannot be executed. Data from all channels, or from a specific monitor or analyzer cannot be collected. Data from a particular channel cannot be collected. The protection key is disconnected. The collection program is not running. A wrong IP address is set in infisys View Station. Check that the protection key is connected to the USB port. The collection setting is disabled in the program launcher. Select [TCP/IP] on the [Protocols] tab of network properties, and click the [Properties] button. Check that [Specify an IP address] is selected, and that the values set for the IP address and the subnet mask are correct. The monitors and Check the power supply to analyzers are not running. the monitors and analyzers. The phase reference signal is not applied. The monitors and analyzers are not connected to infisys View Station. The cable is disconnected. Check the phase reference signal. Open the command prompt to execute the following command and see if it works: C: >PING This method is applicable if the default IP address is set in VM-731(VM-732). Sensor error has occurred. Open the System History window to check if there has been a sensor error. The channel setting in infisys View Station is inconsistent with the monitor/analyzer configuration. The monitor module is not working. A monitor module is not installed on the rack. Check the channel setting in the monitors and analyzers. Check the operation of the monitor module. Check if the monitor module is installed. Connect the protection key. Click the [Collection] button to initiate collection. Select [Specify an IP address] and set the IP address to the correct value. Turn on the monitors and analyzers. Input a correct phase reference signal. Connect the monitor/ analyzer to infisys View Station correctly. Or, repair the cable. Investigate if there is any error with sensors or wiring. Correct the channel setting in infisys View Station. Replace the monitor module. Install the monitor module. 38

41 Chapter 6 Trouble Shooting Problem Possible Cause Checking Method Solution Remote Station is unable to connect to the database of infisys View Station. Remote Station is not connected to View Station. The LAN cable is disconnected. A wrong IP address is set in Remote Station. A wrong connection designation is set in the database. The ping command failed. If using Windows7/ Windows Server 2008 R2, the ping command is blocked by default. Open the command prompt to execute the following command and see if it works: C: >PING ***.***.***.*** Input the IP address of View Station for ***. Select [TCP/IP] on the [Protocols] tab of network properties, and click the [Properties] button. Check that [Specify an IP address] is selected, and that the values set for the IP address and the subnet mask are correct. Check the IP address setting of View Station. Open the Windows Firewall with Advanced Security window, and then check the [Find and Printer Sharing (Echo Request - ICMPv4-IN)] setting in [Indound Rules]. Connect the Remote Station to View Station correctly. Or, repair the cable. Select [Specify an IP address] and set the IP address to the correct value. Input the connection designation correctly. Change the setting of [File and Printer Sharing(Echo Request- ICMPv4-In)] from [Disable Rule] to [Enable Rule]. 39

42 Warranty Policy Warranty Policy Warranty for this product is provided as follows: 1. Warranty Conditions for Newly Delivered Goods The warranty period for the goods shall be of three years as from the date of dispatch from our factory (one year for special products and software). If any breakdown/failure occurs to the goods we delivered to you within the said warranty period and if we are responsible for it, we will replace/repair the delivered goods at our factory on our expense. If we have to send an engineer to repair the goods during the warranty period, we ask you to pay the prescribed transportation and the other travel costs. We will bear the costs for the repair in this case. However, we have to remind you that we will not provide any warranty in case of any of the following: (1)In case of improper handling or use of the goods by the customer (2)In case some other party is responsible for the breakdown/failure (3)In case of alternation or repair performed by any party other than us or any party not authorized by us (4)In case the product is used, handled or stored under such severe environment that is outside of design specifications/conditions (5)In case of a natural disaster or calamity such as fire, flood, earthquake, and lightning strike (6)Consumables (7)Any other breakdown/failure for which we are not considered to be responsible. Please note that the warranty mentioned above means a warranty just for the delivered goods itself. We will assume no responsibility for the damage, direct or indirect, arising out of the breakdown/failure of the delivered goods. Please also note that, regardless of these clauses above, the warranty period and warranty conditions for any machine/equipment manufactured by manufacturers other than us should be of the responsibility of such other manufacturers. 2. Warranty Conditions for the Repaired Goods The warranty period for the repaired goods shall be of 6 months after the repair is made, applicable to the parts repaired. Other conditions shall be the same as described in Section 1 above. 40

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44 Hiroshima Factory 4-22 Yoshikawa-Kogyodanchi, Higashihiroshima , Japan Phone : Fax : [Service Division] service@sst.shinkawa.co.jp