BMC Performance Manager Express for NetApp Filers

Transcription

1 BMC Performance Manager Express for NetApp Filers User Guide Supporting BMC Performance Manager Express for NetApp Filers Version May 2009

2 Contacting BMC Software You ca n a cces s the BMC Softwa re Web s i te a t From thi s Web s i te, you ca n obta i n i nforma ti on a bout the compa ny, i ts products, corpora te offi ces, s peci a l events, a nd ca reer opportuni ti es. United States and Canada Outside United States and Canada Address Telephone (01) Fax (01) BMC Software, Inc CityWest Blvd. Houston TX Telephone or Fax Copyri ght 2006 BMC Softwa re, Inc. or l i cens ors, a s a n unpubl i s hed work. Al l ri ghts res erved. BMC Softwa re, the BMC Softwa re l ogos, a nd a l l other BMC Softwa re product or s ervi ce na mes a re regi s tered tra dema rks or tra dema rks of BMC Softwa re, Inc. IBM i s a regi s tered tra dema rk of Interna ti ona l Bus i nes s Ma chi nes Corpora ti on. DB2 i s a regi s tered tra dema rk of Interna ti ona l Bus i nes s Ma chi nes Corpora ti on. Ora cl e i s a regi s tered tra dema rk, a nd the Ora cl e product na mes a re regi s tered tra dema rks or tra dema rks of Ora cl e Corpora ti on. Al l other tra dema rks bel ong to thei r res pecti ve compa ni es. BMC Softwa re cons i ders i nforma ti on i ncl uded i n thi s documenta ti on to be propri eta ry a nd confi denti a l. Your us e of thi s i nforma ti on i s s ubject to the terms a nd condi ti ons of the a ppl i ca bl e End Us er Li cens e Agreement for the product a nd the propri eta ry a nd res tri cted ri ghts noti ces i ncl uded i n thi s documenta ti on. Restricted Rights Legend U.S. Government Res tri cted Ri ghts to Computer Softwa re. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Us e, dupl i ca ti on, or di s cl os ure of a ny da ta a nd computer s oftwa re by the U.S. Government i s s ubject to res tri cti ons, a s a ppl i ca bl e, s et forth i n FAR Secti on , DFARS , DFARS , DFARS , a nd DFARS , a s a mended from ti me to ti me. Contra ctor/ma nufa cturer i s BMC Softwa re, Inc., 2101 Ci tywes t Bl vd., Hous ton, TX , USA. Any contra ct noti ces s houl d be s ent to thi s a ddres s. 2

3 Customer support You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or . To expedite your inquiry, please see "Before Contacting BMC Software." Support Web Site You can obtain technical support from BMC Software 24 hours a day, 7 days a week at support_home. From this Web site, you can Read overviews about support services and programs that BMC Software offers: Find the most current information about BMC Software products Search a database for problems similar to yours and possible solutions Order or download product documentation Report a problem or ask a question Subscribe to receive notices when new product versions are released Find worldwide BMC Software support center locations and contact information, including addresses, fax numbers, and telephone numbers Support by Telephone or In the United States and Canada, if you need technical support and do not have access to the Web, call Outside the United States and Canada, please contact your local support center for assistance. To find telephone and contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at Before Contacting BMC Software Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately: Product information product name product version (release number) license number and password (trial or permanent) Operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as: PUT or PTF system hardware configuration serial numbers 3

4 Table of Contents...5 Overview...6 Supported Platforms Getting...7 Started...7 The Product How it...9 Works...11 Monitoring with BPM Express for NetApp Filers...12 Monitoring NFS Cache...13 Monitoring System Statistics...14 Monitoring Backups...15 Monitoring vfilers...16 Monitoring SnapVault...17 Monitoring SnapMirror...18 Monitoring Quota...19 Monitoring File System...20 Monitoring LUNs...21 Thresholds...23 Reporting...24 Enabling the Debug Mode Table of Contents 4

5 Overview is an agent-less Performance Manager for the BMC Portal environment. It enables you to setup the monitoring, without any coding of a NetApp Filers, a storage system using the Data ONTAP operating system. It enables you to consolidate diverse monitoring needs within the Portal framework through a single solution. The monitoring classes available in this version are: 1. NetApp Filers - File System 2. NetApp Filers - LUN 3. NetApp Filers - Backup 4. NetApp Filers - NFS Cache 5. NetApp Filers - Quota 6. NetApp Filers - SnapMirror 7. NetApp Filers - System Statistics 8. NetApp Filers - SnapVault 9. NetApp Filers - vfiler Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express for NetApp Filers uses the Portal s web-based interface and features for installing, managing and monitoring your infrastructure. For convenience, the product may be called NetApp Filers Express within the product documentation and online help. Overview 5

6 Supported Platforms supports all NetApp storage devices. Or FAS6000 Series FAS3100 Series FAS3000 Series FAS2000 Series S Family Data ONTAP GX Systems NearStore on FAS NetApp VTL V6000 Series V3100 Series V3000 Series Information Server IS1200 The product provides a set of application classes that allows the user to interrogate and retrieve information from a managed element through SNMP based technology. All the three versions of SNMP (v1, v2c, v3) are supported by the PM NetApp Filers Express. Supported Platforms 6

7 Getting Started This describes the prerequisites and the procedures you must perform before you install BMC Performance Manager Express for NetApp Filers. Please follow the given instructions carefully in order to ensure a successful integration of the solution within the Portal environment. The computer on which you install should already have: 1. BMC Performance Manager Portal version Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. Once you install NetApp Filers Express, you can add as many elements as you require in your monitoring environment. The Product The file required for the installation of BMC Performance Manager Express NetApp Filers is: BPM-Express-NetApp-Filers par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express for NetApp Filers product page. A trial version is available for free from the Sentry Software website. Once is installed in your Portal environment: 1. To start up the monitoring, add its corresponding application class to an element or element profile. The NetApp Filers Express application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next 3. Set the threshold parameters 4. Click Finish to validate. is an agent-less solution designed specifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc. As described above, you need to enter certain information: Collection interval SNMP configuration details depending on the version. Getting Started 7

8 This section explains how to use each monitoring tool i.e. a separate application class within the BMC PM Express for NetApp Filers by Sentry Software solution. BMC PM Express for NetApp Filers by Sentry Software is a Performance Manager specifically designed for BMC Portal; consequently, it uses the same common features and procedures of BMC Portal. This document assumes that the user knows how to use the Portal and therefore explains procedures only related to BMC PM Express for NetApp Filers by Sentry Software, and not on how to add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on how to use the Portal. 8

9 How it Works Once is installed in your Portal environment: 1. To start up the monitoring, add the corresponding application class to an element or element profile. The NetApp Filers Express application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next. 3. Set the threshold parameters. 4. Click Finish to validate. The newly-created instances now appear in the left pane of the Portal window. To edit or delete an instance, go through the regular procedure followed for all Performance Managers on the Portal environment: Click on the application class instance in the Configure tab, and on the Thresholds, Properties and Credentials page click Edit. 1. Edit the properties and credentials, thresholds and alert conditions for the application class instance and its dependent classes. After modification, click Save. The deletion procedure depends on the number of instances you have under this application class: 1. Delete the entire application class: If there is just one instance of the application class If you wish to delete all instances under the application class 2. Delete a specific instance: If there are more than one instances of the class If you have just one instance of this class, or want to delete all instances of the class, you need to delete the whole class: 1. Click on the element in the Configure tab > Application Classes > Delete 2. Select application class > Next 3. To confirm deletion, click Delete A message indicates successful deletion of the NetApp Filers - "x" application class and its dependent class (es). To delete a specific instance of an application class when you have more than one instances under one instance: 1. In the Configure tab, click on the instance you wish to delete, and on the Thresholds, Properties and Credentials page, click Delete. 2. Confirm the deletion by clicking OK. A message indicates successful deletion of the specific instance. How it Works 9

10 Adding, editing or deleting application classes and instances are based on the Portal features. All performance managers fully integrated with BMC Portal are built to use the same features/procedures. How it Works 10

11 Monitoring with BPM Express for NetApp Filers Once BPM Express for NetApp Filers is installed on the elements, after having ensured that all pre-requisites are met, the storage information is displayed automatically in Portal interface. BPM Express for NetApp Filers monitors the following NetApp device features: Backup vfiler SnapVault System Statistics SnapMirror Quota File System LUN NFS Cache For details on which performance metrics and usage statistics are detected on each system, please see the Application Classes section in the Reference Guide and click on the Connector Name applicable to your system/ typical platform. Monitoring with BPM Express for NetApp Filers 11

12 Monitoring NFS Cache Network File System (NFS) is the protocol used by UNIX systems to access a filesystem from a remote machine over the network. BPM Express NetApp Filers provides administrators with valuable information to help them supervise NFS Cache parameters. Any parameter can be viewed as graph by simply clicking the icon in the History column. Monitoring NFS Cache 12

13 Monitoring System Statistics System statistics provide useful information related to performance and usage of NetApp Filers; BPM Express NetApp Filers automatically detects the information sources available on the monitored component and displays the storage information provided by those sources in the Portal interface. Most of the monitored parameters data, including auto support, cluster status, CPU usage, etc can be viewed as a graph. Click the icon in the history column to display the corresponding graph. Monitoring System Statistics 13

14 Monitoring Backups BPM Express NetApp Filers enables administrator to monitor backups of NetApp Filers. Successful completion of your backups is critical to prevent recovery problems. BPM Express NetApp Filers provides the number of active, attempted, failed and successful dumps and restores. All dumps and restores history can be viewed as a graph by simply clicking the corresponding icon in the History column. Monitoring Backups 14

15 Monitoring vfilers A vfiler unit results of the partitioning of a "storage system". A vfiler unit, using the resources assigned, delivers file services to its clients as a storage system does. The storage resource assigned to a vfiler unit can be one or more qtrees or volumes. The network resource assigned can be one or more base IP addresses or IP aliases associated with network interfaces. BPM Express NetApp Filers monitors vfilers and displays their status directly in the component label. vfilers status history can be displayed as a graph by clicking on the corresponding icon in the History column. Monitoring vfilers 15

16 Monitoring SnapVault SnapVault is a disk-based storage backup feature of Data ONTAP that enables data stored on multiple storage system and Open Systems (non-filer) storage systems to be backed up to a central, secondary storage system quickly and efficiently as read-only snapshots. In event of data loss or corruption on a storage system or open storage system, backed up data can be restored from the SnapVault secondary storage system to the primary or open storage system with little of the downtime and uncertainty associated with conventional tape backup and restore operations. BPM Express NetApp Filers simplifies tracking the status of backup operations and provides valuable information to help administrator manage data transfers. SnapVault parameters can be displayed as a graph by clicking on the corresponding icon in the History column. Monitoring SnapVault 16

17 Monitoring SnapMirror SnapMirror is an utility in NetApp to do data transfer across filers. SnapMirror works at Volume level or qtree level. It replicates data from one volume or qtree (the source) to another volume or qtree (the mirror) and periodically updates the mirror to reflect incremental changes on the source. The result of this process is an online, read-only volume (the mirror) that contains the same data as the source volume at the time of the most recent update. BPM Express NetApp Filers monitors SnapMirror jobs to confirm that data is being mirrored properly, provide alerts when data replication policies are not being met, and produce key reports for tracking SnapMirror relationships and utilization to ensure data protection. Monitoring SnapMirror 17

18 Monitoring Quota A disk quota is a set of rules that restrict disk space and the number of files used by a user or a group. A quota can also restrict the total space and files used in a qtree or the usage of users and groups within a qtree. For example, you could create a user quota that specifies that a particular user can use up to 225MB of disk space in a given qtree in a given volume before a warning is issued (soft limit) and up to 250MB maximum (hard limit). BPM Express NetApp Filers monitors NetApp Quota and provides a Status (running/suspended/missing) for each volume monitored. The status history can be displayed as a graph by simply double-clicking the Status parameter of the appropriate volume. Monitoring Quota 18

19 Monitoring File System BPM Express NetApp Filers enables system administrators to easily monitor File System space usage, in order to efficiently manage storage resources. The File System parameter can be viewed as a graph by simply clicking the corresponding icon in the History column.. Monitoring File System 19

20 Monitoring LUNs BPM Express NetApp Filers monitors Logical Unit (LUN) and provides written and read bytes count for each monitored component. The Error Count parameter indicates the total number of errors seen on this LUN since the stats were last reset. In a normal situation, this parameter s value is always zero. Its value changes to one when an error occurs and goes back to zero (no alert) at the next polling. All LUN usage history can be displayed as a graph by simply clicking the corresponding icon in the History column. Monitoring LUNs 20

21 Thresholds Whenever possible, BPM Express for NetApp Filers automatically sets thresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through the Configure tab > Edit Thresholds. 1. To modify the parameter thresholds of several storage objects of an element, click on the Storage (<platform>) icon in the Configure tab > Thresholds, Properties and Credentials > Edit. or To modify the thresholds of a particular instance, click on the instance icon > Thresholds, Properties and Credentials > Edit. Click Edit to modify the thresholds Any modification to the thresholds or any other properties of elements created using the "Element Profile" mode is to be done using the Element Profile route or by clicking "Override Profile" 2. Thresholds Disable the alert conditions in the Status parameter, i.e. un-check the boxes for Warning and Alarm. 21

22 Disable the alerts on the Status parameter by un-checking the boxes 3. Enable the alert conditions on the parameter (Total Capacity in the image below) by checking the boxes, and manually enter the threshold values and then click on Save. Manually modify the thresholds on the parameter and activate the alerts 4. The "Success, changes have been saved" message indicates that the modifications have been registered. Alerts are displayed by the parameter whose thresholds are modified. Thresholds 22

23 Reporting To facilitate the monitoring of LUN, Backups and NFS Cache, NetApp Filers Express provides customizable usage reports. For example, the parameter Client - Received Bytes of the class NetApp Filers - NFS Cache does not mean anything in the Status tab since it represents the number of NFS bytes received from clients since last polling. The value consequently changes a lot depending on the exact polling period. Whereas the parameter Client Received Bytes Rate on the Status tab provides the instantaneous per second rate value. In order to have a more meaningful report for the parameter Client - Received Bytes use the Report tab to visualize the parameter value on a hourly or daily basis in total (how many gigabytes have been received each day, for example). So from the above screen shot you can see that 0.5 GB were received on the 22nd and 1.65 GB on the 23rd. Vice versa for the parameter Server Received Bytes (GB), 0 GB received on 22nd and 41 GB on 23rd. Reporting 23

24 Enabling the Debug Mode By default, BPM Express for NetApp Filers sends only the most critical information, warning and error messages to the Application Collection Status parameter. Most often, this information is accurate enough to ensure that BPM Express for NetApp Filers is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team. 1. In the Configure tab > click the Element whose debug output you require. 2. Scroll down to Application Classes > click the Application class that you want to enable the debug mode > click Edit. 3. Select Yes from the drop-down Debug Mode list > Save. By default, BPM Express for NetApp Filers sends its debug output to: %RSM_HOME%/RSMxx/SEN_NetApp/ sen_netapp_debug_hostname.log 4. Wait for 15 minutes and then disable the debug mode by selecting No. 5. Send the debug file to the support team. Pay attention to the file size -the debug output of BPM Express for NetApp Filers could be very large if enabled for several days Enabling the Debug Mode 24

25 About BMC Software BMC Software, Inc. NYSE:BMC, is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases, and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit About Sentry Software Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides key monitoring solutions specifically designed to expand the capabilities of BMC Performance Manager, thus enabling up to 100% coverage of any infrastructure. Sentry Software specializes in single solutions for multiplatform monitoring of hardware, custom applications or any IT component, and blackout windows. Sentry Software products are deployed in 45 countries across the globe and lead the list of BMC Software s third-party product sales. For more information about Sentry Software, please visit