ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2

Transcription

1 ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 Support and Maintenance Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 0

2 Content Maintenance Utilities Maintenance Operations Log and Dump Management System Utilities for User "root" System Utilities for User "f.ce" Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 1

3 Maintenance Utilities Overview Screens / Device Status Screens Preventive Maintenance Force Disable / Force Enable Locator LED Hot Spare Definition RAID Group Administration / RAID Group Recovering Volume Administration Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 2

4 Overview Screen This screen appears directly after login to the ETERNUS DX S2 systems Status of the hardware components General system information Global information about RAID Group, Thin Provisioning and Snap Data Pool Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 3

5 System Information Top menu Component Shows details and status information of the ETERNUS DX Selected objects listed under the column "Category" show information for the following components Controller Enclosure and its CMs and CAs Drive Enclosure and its IOMs Disks Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 4

6 Enclosures and Disks Overview Following tasks are available in the Action column Preventive Maintenance Force Disable, Force Enable Remove Disk Drive Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 5

7 Preventive Maintenance Detach and replace active components showing early signs of a failure Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 6

8 Force Disable Disable components forcibly A degraded sense information is notified and sent to the server Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 7

9 Force Enable Forcibly enable a component that was earlier removed from the system Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 8

10 Locator LED Controls the Identify LEDs on the Operator Panel and on the CM of the Controller Enclosure "turn on" (blinking) or "turn off" Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 9

11 Hot Spare Definition Assign or Release Global Hot Spare Disks Defined for all RAID Groups of the entire ETERNUS DX S2 system Assign or Release Dedicated Hot Spare Disks Defined for one selected RAID Group only Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 10

12 RAID Group Administration Create a new RAID Group Expand a RAID Group Check the RAID consistency and perform data verification Create Volumes Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 11

13 RAID Group Recovering RAID Group can be recovered by executing one of the following functionalities Force recovery (Data is recovered) Data reliability can be verified after the ETERNUS DX recovers from an error status, for example from a Machine Down status Recovering by Disk maintenance (Data is not recovered) Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 12

14 Volume Administration "Category" provides the performance administration of volumes "Action" provides all administration tasks for a selected Volume or Group of Volumes Including the administration of the Thin Provisioning Volumes and Snap Data Volumes Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 13

15 Maintenance Operations Start / End Maintenance Add Drive Enclosure Exchange CM Memory DX80 S2 / DX90 S2 Add CM Memory DX400 S2 Add Channel Adapter Remove Disk Drive Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 14

16 Start / End Maintenance This function must be enabled for operations like "Preventive Maintenance", "Force Disable" and "Force Enable" Selecting "Start/End Maintenance" suppresses/releases all system error messages The maintenance status appears at the upper right corner of the window Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 15

17 Add Drive Enclosure Add Drive Enclosure without shutting down the ETERNUS DX system An instruction wizard will guide through the installation Click icon "Component" select the appropriate DX system in the column "Category" and in the column "Action" click the icon "Add Drive Enclosure" Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 16

18 Exchange CM Memory DX80 S2 / DX90 S2 Change cache memory without stopping operation Dual CM configuration with CM overlapping Multipath is a pre-requisite Maximum one DIMM per CM 2 GB for DX80 S2 and 4 GB for DX90 S2 Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 17

19 Add CM Memory DX400 S2 Add additional memory capacity without stopping operation A wizard guides you through the procedure CM overlapping Multipath is a pre-requisite ETERNUS DX400 S2 systems allow a cache configuration with mixed DIMM sizes Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 18

20 Add Channel Adapter Add Channel Adapters without stopping operation Dual CM configuration with CM overlapping Multipath is a pre-requisite CAs with the same adapter topology type are fitted in pairs Different CA topologies are supported within the same ETERNUS DX S2 Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 19

21 Remove Disk Drive Always use the ETERNUS Web GUI or CLI to remove an inventoried disk drive First the target disk must be removed from any RAID or Hot Spare configuration This feature permanently removes the disk from the configuration Disk drives must be removed one at a time Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 20

22 Log and Dump Management Error Statistics - IOM6 Error Statistics - Disks System Event Dump Event Log / Export Log Export Panic Dump Export G-List Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 21

23 Error Statistics - IOM6 Error statistics of the IOM6 For example error counts that occurred at the backend SAS path For the CM and CA modules there are no error statistics available Performance Information is available Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 22

24 Error Statistics - Disks Tracking of disk error conditions To clear disk error information, tick the check box of the disk and select "Clear Error" in the right "Action" column Selecting "Clear All Error" clears all disk error information Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 23

25 System Event Dump Administration of the Event Notification Display and delete Event log information Export and delete Log Export CM Panic Dumps and Disk G-Lists Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 24

26 Event Log Event history information such as volume creation or module failure Entries are stored in a ring buffer with maximum of 400 log entries Up to 400 last events "Delete" button clears the log Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 25

27 Export Log Export or delete internal logs Segment size of the exported file and the time range of logs can be specified By clicking the "Delete" button all internal logs can be deleted Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 26

28 Export Panic Dump Export (save) CM Panic Dumps Each CM can reserve up to two Panic Dumps If two or more CM failures occur, the newest and the oldest Panic Dumps are kept Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 27

29 Export G-List Export (save) information of G-List (Growth-List) and Nonmedium Error Counts that are recorded in the disk management area of each disk Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 28

30 System Utilities for the User "root" Shutdown/Restart System Export ETERNUS Configuration Backup ETERNUS Configuration Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 29

31 System Utilities for the User "root" Shutdown and Restart of the ETERNUS DX system Backup Configuration Export Configuration Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 30

32 Shutdown/Restart System Shutdown or reboot Normally these tasks are rarely necessary because all hardware activities can be done online Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 31

33 Export Configuration Save the ETERNUS DX configuration information in an external user-specified folder The configuration information is saved in binary format It is recommended to export the ETERNUS DX configuration before and after the configuration is changed This saved data file can be used to recover a critical problem later Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 32

34 Backup Configuration Save the configuration settings Up to four configurations can be saved and later applied to the ETERNUS DX S2 system It is recommended to save the configuration every time the configuration is changed Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 33

35 System Utilities for the User "f.ce" Apply Configuration Initialize BUD Clear Sense Data Recovery Utilities Diagnosis Disk Drives Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 34

36 Apply Configuration The default user account "f.ce" can apply a selected configuration setting One of the last three configurations One of the four backup generations An exported configuration file Two methods to apply: "Restore" and "Initialize" Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 35

37 Initialize BUD All firmware archives, internal logs and Panic Dumps of the ETERNUS DX S2 are deleted Currently active firmware needs to be re-registered after the initialization Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 36

38 Clear Sense Data Delete all statistical information and sense data It is a recommendation to delete this information after maintenance tasks This prevents the ETERNUS DX from sending out unnecessary error reports Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 37

39 Recovery Utilities (1) Reset Backup and Restore Fail Recovery starts depending on the ETERNUS DX system status Status "Backup Fail" occurs on an ETERNUS DX system that cannot start up because an error occurred during a power failure or while turning off Status "Restore Fail" occurs on an ETERNUS DX system that cannot start up because an error occurred while turning power on Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 38

40 Recovery Utilities (2) Force write back Forcibly write back all user data that are left in the cache of the CM Use this function when data in the cache could not be automatically written back to the disks Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 39

41 Recovery Utilities (3) Force Restore Forcibly restore cached user data that was backed up from the cache to the BUD during a mains power failure If for example the ETERNUS DX has status "Not Ready", the user data on BUD will not be restored automatically to the cache when mains power is restored Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 40

42 Recovery Utilities (4) Reset Machine Down Recovery Fail Saving cached data when both CMs are simultaneously offline Clears the internal ETERNUS DX status "Machine Down" To finish off recycle the power Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 41

43 Recovery Utilities (5) Reboot All CMs Do not use this function unless a specific instruction is given by the back level support This is a function to reboot all CMs in order to recover from Machine Down Reboot will be performed in 30 seconds after executing this command Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 42

44 Diagnosis Disk Drive Diagnosis of selected disks This feature can be used after capacity expansion with new disks Running the diagnostics has an impact on the internal performance and it can take a long time to complete Support and Maintenance ETERNUS DX80 S2, DX90 S2, DX410 S2 and DX440 S2 43

45