Technical Guide Network Video Recorder Standard Edition Maintenance Guide

Transcription

1 Technical Guide Network Video Recorder Standard Edition Maintenance Guide Network Video Management System November 14, 2017 NVMSTG009 Revision 1.2.0

2 CONTENTS 1. Overview About This Document Related Documents Data Backup Backup Procedure System Image Backup Backup of Alarm and Map Configuration Reinstalling Software Overview Preparation Creating USB Installer Clean Installation Recovery Installation Clean Format of USB Installer Updating Surveillance Software Device Pack RAID Configuration Tool Logging into RAID Configuration Tool Using the RAID Configuration Tool Interface Selecting the Display Language Viewing the Event Frame Logging out of RAID Configuration Tool Subsystem Management Background Activities Managing the Background Activity Settings Managing Activity Schedules Event Logs Administrative Tools User Management Creating Users Viewing Network Settings Software Management

3 Service Performance Monitoring Controllers Enclosures Physical Drives Disk Arrays and Logical Drives Spare Drives Logical Drive Summary System Expansion Adding a Network Video Recorder Event Notifications Hardware Events Other Settings SNMP UPS External Storage Teaming Troubleshooting Startup Is Disabled Warning Appears during Startup Message Appears during Startup Error during Operation HDD Is Defective or in the State of Connection Failure One HDD Is Defective or in the State of Connection Failure (System is functioning) One or More HDDs Are Defective or in the State of Connection Failure (System is not functioning) Operation of RAID Configuration Tool RAID Miscellaneous Information Third Party Software Terms and Conditions Revision History

4 1. Overview 1.1. About This Document This document is a maintenance guide summarizing the information required when operating Network Video Recorder Standard Edition. It describes how to back up and reinstall the software Related Documents In addition to this document, the following documents are provided on the Web. Download the necessary documents from the following URL. NVMS Standard Edition Administrator Manual NVMS Standard Edition Installation Manual 3

5 2. Data Backup This chapter describes how to back up the data on the C drive to a fault-tolerant RAID area. The following data is target for backup. Windows operating system data Configuration data of RAID Configuration Tool Configuration data of surveillance software Alarm and map data of surveillance software System, Event, and Audit log data of surveillance software To back up this data, the following needs to be backed up. System image file All of the above backup target data are backed up by capturing an image of all of the data on the C drive. Database file containing the alarms and maps of the surveillance software The data containing the alarms and maps of the surveillance software is stored in the database of SQL Server. The data can also be backed up by creating a system image but Sony recommends also that a backup be performed periodically so that the transaction log of SQL Server does not become large. System, Event, and Audit log data of surveillance software This data is stored on the C drive by default. The data can also be backed up by creating a system image but since backup by system image is only performed when settings have been changed, any data created after the backup will be lost in the event that the C drive fails. Therefore, Sony recommends changing the save path for the log data to the D drive. For how to change the save path, refer to the NVMS Standard Edition Administrator Manual. Perform the first backup after completing the initial setup described in the NVMS Standard Edition Installation Manual and then periodically perform a backup manually of the database files containing the alarms and maps of the surveillance software during operation. Furthermore, perform a system image backup when settings other than the settings of alarm and map data of the surveillance software are changed. 4

6 Note: The recording data is saved to the D drive so the recording data of the cameras registered when a system image is saved can also be viewed after restoring the system image. 5

7 2.1. Backup Procedure When Initial Setup Completed Start Change save destination of System, Event, and Audit log data of surveillance software *1 Perform system image backup (Refer to section 2.2) End *1: For how to change the save path, refer to the NVMS Standard Edition Administrator Manual. 6

8 When Operating When performing a periodic backup manually during operation, perform the procedure in the following flow diagram. Start Perform backup of alarm and map configuration (Refer to section 2.3) End When settings other than the settings of the alarm and map data of the surveillance software have been changed, perform the backup as described in the following flow diagram. Start Perform system image backup (Refer to section 2.2) End 7

9 2.2. System Image Backup Create and save an image containing the data of the C drive that has the surveillance software installed. This will allow you to restore the configuration of the surveillance software from the time the system image was saved in the event that the data on the C drive is damaged Preparation The system image will be saved to the D drive. Before performing a system image backup, check that there is at least 150 GB of free space on the D drive Creating a Virtual Hard Disk (VHD) 1. Right-click [Computer] in the Start menu and then click [Manage]. Computer Management opens. 2. Click [Disk Management]. 3. Right-click [Disk Management] and then click [Create VHD]. The [Create and Attach Virtual Hard Disk] dialog box appears. 4. Enter D:\backup.vhd in [Location]. Note: You can also use the [Browse ] button to select a drive and specify a file. 5. Set [Virtual hard disk size] to 100 GB. 6. Click [OK]. 8

10 Creation of the VHD starts. You can check the progress in the status bar. After the creation of the VHD is completed, you will be able to see the new disk [Disk 2] in an uninitialized state. 7. Right-click [Disk2] and then click [Initialize Disk]. 8. Click [OK]. After initialization of the disk is completed, you will be able to see that Disk2 is online. 9. Right-click the newly created disk area and then click [New Simple Volume ]. 9

11 10. Click [Next] and then [Finish] without changing any value. The new partition is created. If the partition is created correctly, it will be in the following state Creating a System Image 1. Click the Start button ( ). 2. Click [Control Panel] - [System and Security] - [Backup and Restore]. 3. Click [Create a system image]. The [Create a system image] dialog box appears. 4. Make sure to save the backup on the E drive as follows. 10

12 Caution: Don t select D drive to save the backup. Selecting the D drive may result in unstable operation. 5. Click [Next]. 6. Click [Next]. 7. Click [Start Backup]. The backup starts. 8. Click [No]. 9. Click [Close]. 11

13 2.3. Backup of Alarm and Map Configuration Perform steps 1 and 2 in Back up and restore alarm and map configuration of the NVMS Standard Edition Administrator Manual. In the database backup dialog box, save the configuration to the following location. If there is no SQLBackups folder, create a new one. D:\SQLBackups\VideoOSDB.bak Perform step 5 in Back up and restore alarm and map configuration after the backup. 12

14 3. Reinstalling Software 3.1. Overview Use a USB flash memory device to install the software. There are the following two types of software installation. Clean installation Initialize the unit and install the operating system and application. The unit will be in the factory default state after initialization. This enables installation that is not dependent on the versions of installed software. Caution: When a clean installation is performed, all of the data is cleared. Recovery installation When the unit cannot be started up, an application does not run normally, or other problem occurs, recovery is possible by reinstalling the operating system and applications. The data in the RAID is kept as is and the operating system and applications are reinstalled. However, if trouble occurs which results in the files and other data of the unit being damaged, the settings and data may not remain. 13

15 3.2. Preparation Personal computer (hereinafter PC) Operating system: Windows 7 or Windows Server 2012 or later Microsoft.NET Framework v4.0 or later Monitor USB keyboard USB mouse USB flash memory device (with capacity of at least 16 GB) Caution: When installation is performed, all of the data stored in the USB flash memory device is cleared. Be sure to make a backup of any necessary data before the installation. To delete the installer image in the USB memory device after installation, refer to section 3.6 and then perform a clean format. Installer creation tool File name: NVMS_ImageWriter_NVR_V[x_x_x].zip (where [x_x_x] is the version number) Download from the following site. Installer image Download from the following site. Installer image for clean installation NVMS_Standard_InstallationImage_NVR_[xxxx_xx(xx.xx)]_V[x_xx_x xxx_xx].img (where [xxxx_xx(xx.xx)] and [x_xx_xxxx_xx] is the version number) Installer image for recovery installation NVMS_Recovery_Restoration_Bootable_Image_NVR_V[x_xx_xxxx_ xx].img (where [x_xx_xxxx_xx] is the version number) For the installer image for a clean installation, download the software version you are used to using. 14

16 3.3. Creating USB Installer 1. Copy NVMS_ImageWriter_NVR_V[x_x_x].zip to the PC. 2. Extract NVMS_ImageWriter_NVR_V[x_x_x].zip. NVMS_ImageWriter_NVR_V[x_x_x].exe is created. 3. Copy the installer image for a clean installation or recovery installation to the PC. 4. Connect the USB flash memory device to the PC. 5. Double-click NVMS_ImageWriter_NVR_V[x_x_x].exe. The User Account Control warning dialog box appears. 6. Click [Yes]. The following dialog box appears. 7. Select the drive of the USB flash memory device in the [Select USB drive] pull-down menu. 8. Click [Select Image] and then select the installer image that was copied to a local location in step Select the [Verify data (Require more time)] check box. 10. Click the [Write!] button. 15

17 11. Click the [Yes] button. Writing to the USB flash memory device is executed. When the progress bar indicates 100% and writing ends normally, the Flash success! message appears. 12. Click the [OK] button. 13. Disconnect the USB flash memory device. Proceed to the clean installation or recovery installation procedure. 16

18 3.4. Clean Installation 1. Check that the power of the unit is off. 2. Connect the USB installer to the unit and then turn on the power of the unit. The following screen appears. # Welcome to Storage Appliance target installation-usb[j1900] # Ver: # OS: Windows Embedded Standard 7 c. Clean All And Full Install. i. Install OS and keep RAID disk data. Please select [ex: c]? Caution: If the screen above does not appear, there may be a problem with the installer. Replace the USB installer with another one and then try again. 3. Press the [c] key on the keyboard. 4. Press the [y] key on the keyboard. 5. Press the [y] key on the keyboard again. 6. When the following screen appears, select the RAID mode. # Welcome to Storage Appliance target installation-usb[j1900] # Ver: # OS: Windows Embedded Standard 7 1. create RAID_5.[default] 2. create NO_RAID. 3. create RAID_ create RAID_5+HotSpare. 5. create RAID_6. Select the raid mode?[ex: 1] Press any key to stop count down

19 Caution: If the RAID mode is not selected within 30 seconds, installation will be performed using the standard RAID mode. If only one HDD is installed, this step is skipped. Updating of the BIOS and installing of the operating system on the HDD are performed. (This work takes several minutes.) 7. When The BIOS will be updated from USB drive after the reboot appears, press the [SPACE] key on the keyboard. The unit reboots automatically. After the reboot, updating of the BIOS starts automatically. After updating of the BIOS ends, the screen of step 1 appears so configure the settings again from step 1. Note: If updating of the BIOS is not required, this step is skipped automatically. Caution: Do not disconnect the USB installer. 8. When Press SPACE Key to shutdown appears, disconnect the USB installer and press the [SPACE] key on the keyboard. The unit shuts down. 9. Start up the unit again. 10. Log in to RAID Configuration Tool. For how to log in, refer to the NVMS Standard Edition Installation Manual. 11. Open [Home] - [Subsystems] - [localhost] - [Controllers] in the tree in the RAID Configuration Tool screen and click [Controller 1]. Check that the value of Install Pkg Version on the Installation tab matches the installed version. 18

20 19

21 3.5. Recovery Installation Start Restore system from system image (Refer to section 3.5.1) Restored? No Perform clean installation (Refer to section 3.4) Yes Is there a backup of the alarm and map configuration file? (Refer to section 3.5.2) Yes Restore alarm and map configuration (Refer to section 3.5.3) No End 20

22 Restoring System from System Image 1. Check that the power of the unit is off. 2. Connect the USB installer created in section 3.3 to the unit and then turn on the power of the unit. 3. Click the [Next>] button. 4. Select [Restore your computer using a system image that you created earlier.] and then click the [Next>] button. 5. Click the [Next>] button. 6. Click the [Next>] button. 7. Disconnect the USB installer from the unit and then click the [Finish] button. 8. Click the [Yes] button. 21

23 Restoring from the system image starts. After system restoration, the unit reboots automatically Checking Whether Backup Files Exist 1. Check whether or not the following backup data file exists. Backup Data Location Alarm and map configuration database D:\SQLBackups\VideoOSDB.bak of surveillance software 2. Check whether or not the following system image folder exists. D:\WindowsImageBackup 3. Compare the creation dates and times of the backup data files and the date and time of the system image folder, and if the creation dates and times of the backup data files are more recent, restore the backup data files Restoring Alarm and Map Configuration of Surveillance Software Perform steps 1, 4, and 5 in Back up and restore alarm and map configuration of the NVMS Standard Edition Administrator Manual. Use the following backup file. D:\SQLBackups\VideoOSDB.bak 22

24 3.6. Clean Format of USB Installer To use the USB flash memory device used as each tool for another application, perform a clean format of the USB flash memory device. 1. Connect the USB installer to the PC. 2. Double-click NVMS_ImageWriter_NVR_V[x_x_x].exe. The User Account Control warning dialog box appears. 3. Click [Yes]. The following dialog box appears. 4. Select the drive of the connected USB installer in the [Select USB drive] pull-down menu. 5. Select the [Perform quick format] check box. Caution: If [Perform quick format] is not selected, a standard format will be performed and it will take a while to complete. 6. Click the [Reset] button. A clean format is performed. When the clean format is finished, the Reset USB success! message appears. 7. Click the [OK] button. 23

25 4. Updating 4.1. Surveillance Software When updating the version of the surveillance software of a Network Video Recorder that is already in operation, download the installer from the following site. URL Installer name NetworkVMS_Standard_Edition_Products_[xxxx_xx_(xx.xx)]_NVR_S ystem_installer.exe (where [xxxx_xx(xx.xx)] is the version number) For the installation procedure, refer to the NVMS Standard Edition Administrator Manual Device Pack The version of Device Pack is periodically updated. Therefore, Sony recommends checking the latest version of Device Pack periodically, and updating the version whenever a new version of Device Pack is released. For how to check the version of Device Pack and how to install Device Pack, refer to the NVMS Standard Edition Installation Manual. 24

26 5. RAID Configuration Tool This chapter describes using RAID Configuration Tool to monitor and manage your RAID system Logging into RAID Configuration Tool You can log into RAID Configuration Tool in either of two ways: Logging in at the Enclosure Logging in over the Network Logging in at the Enclosure To log into RAID Configuration Tool at the Network Video Recorder enclosure, do one of the following: Double-click the RAID Configuration Tool icon on the desktop. Choose RAID Configuration Tool in the Windows Programs menu. Perform the steps in Logging in over the Network. Note: The default IP settings for the Gigabit Ethernet ports are: Port 1 = Port 2 = For how to change the IP addresses, refer to the NVMS Standard Edition Installation Manual Logging in over the Network You can log into RAID Configuration Tool from any PC that can connect to the Network Video Recorder enclosure via the network. 1. Launch your browser. 2. In the address field of the browser, type the information provided below. Then, press Enter. Note that this example uses the default IP address for port 1. Connection 1 RAID Configuration Tool using an HTTP connection: Enter the subsystem IP address:

27 Enter the port number: 8090 Together, input should look like this: Connection 2 RAID Configuration Tool using a secure HTTP connection: Enter the subsystem IP address: Enter the port number: 8443 Together, input should look like this: Note: Even if you connect with connection 1, you will be redirected to connection 2 after login. You can enter the host Network Video Recorder s network name instead of the IP address. If you are logging in at the host Network Video Recorder, you can enter local host instead of the IP address Login Screen When the login screen appears: 1. Type administrator in the User Name field. 2. Type password in the Password field. 3. Click the Login button. Caution: Be sure to change the default user name and password. To change the default user name and password, create a new user with Super privileges and then delete the default administrator. Refer to

28 Creating Users for how to create a user, and Deleting Users" for how to delete a user. After you log in, the Quick Links menu appears Quick Links Menu The Quick Links menu is the administrator s home page for RAID Configuration Tool. Here you will find links to menus to view settings and manage logical drives, physical drives, and disk arrays, as well as links to view network settings and event logs, and the background activities management menu. 27

29 5.2. Using the RAID Configuration Tool Interface RAID Configuration Tool is browser-based RAID management software with a graphic user interface. This section describes the basic user interface components and functions. There are three major parts to the RAID Configuration Tool interface: Menu bar Tree view Event frame Using the Menu Bar The menu bar contains the following items: Language: Displays the Language menu for selecting a display language. View: Displays the event frame. Storage Network: Displays the event log frame. Logout: Logs out. Help: Displays the Help menu. About: Displays the graphical user interface version Using the Tree View The tree view enables you to navigate around all components of the Network Video Recorder enclosure, software management, RAID controller, enclosure, physical drives, disk arrays, logical drives, and spare drives. The figure below shows the components of the tree view. 28

30 Logged-in User Network Video Recorder The Administrative Tools section for the administrator and super users is different from that for the other users. The rest of the tree is the same for all users Using the Management View The management view displays information and setting menus according to the item selected in the tree view. It presents the user interface for the Network Video Recorder enclosure, including for the creation, maintenance, deletion, and monitoring of disk arrays and logical drives. Function tabs allow you to access menus to control specific actions and processes. Click the Help link on the right of the tabs in the management view to access the online help for the function currently displayed. 29

31 5.3. Selecting the Display Language RAID Configuration Tool supports the following display languages. English Simplified Chinese Traditional Chinese French German Italian Japanese Korean Spanish Russian Arabic Turkish To change the display language: 1. Click Language in the menu bar. 2. Select the language you prefer. RAID Configuration Tool switches the display language to the selected language. 30

32 5.4. Viewing the Event Frame To view the event frame, click Show Event Frame in the menu bar. To hide the event frame, click Hide Event Frame in the menu bar. In the event frame, events are listed and sorted as follows. Device: Disk array, logical drive, physical drive, controller, etc. Event ID: The hexadecimal number that identifies the specific type of event Severity: See below: Information: Information only, no action is required Warning: User can decide whether or not action is required Minor: Action is required but the condition is not serious at this time Major: Action is required now Critical: Action is required now and the implications of the condition are serious Fatal: Non-Recoverable error or failure has occurred Time: Time and date of the occurrence Description: Brief description of the event You can also view events by clicking the Subsystem icon in the tree view, then clicking the Event tab in the management view Logging out of RAID Configuration Tool You can log out of RAID Configuration Tool in either of two ways: Close your browser window Click Logout in the menu bar in RAID Configuration Tool Clicking Logout brings you back to the Login Screen. After logging out, you must enter your user name and password in order to log in again. 31

33 5.6. Subsystem Management The menus listed under Subsystems are all the menus used for device management. Click the Subsystems icon to view read-only information including Alias, Vender, Model, and so on. You can also save a system service report (useful for troubleshooting) in the form of an HTML file to the computer you are using by clicking the Save button. See Saving a Service Report. The Subsystem home menu includes the following function tabs: Information (described above) Settings (assign an Alias) Event (lists runtime and NVRAM events) Background Activities Scheduler (schedule background activities) Lock (lock/unlock subsystem) 32

34 5.7. Background Activities Background activities perform a variety of preventive and remedial functions on your physical drives, disk arrays, logical drives, and other components. You can run a background activity immediately or schedule it to run at a later time. Setting options for each activity are listed after the scheduling options. These settings determine how the background activity affects I/O performance Viewing the Current Background Activities To view the current background activities: 1. Click the subsystem icon of the subsystem for which you want to view background activities. 2. In the Subsystem menu, click the Background Activities tab. The background activities that are currently running are displayed in the top part of the menu. You can also view the current background activity parameter settings in the lower part of the menu. Click the Background Activity Parameters menu expander to view the current parameter settings Viewing Background Activity Parameter Settings To view the current background parameter settings: 1. Click the Subsystem icon of the subsystem for which you want to view background activities. 2. Click the Background Activity Parameters menu expander to view the current parameter settings. The parameters listed are as follows: Rebuild Rate Background Synchronization Rate Logical Drive Initialization Rate Redundancy Check Rate Migration Rate PDM Rate Transition Rate Reassigned Block Threshold Error Block Threshold Media Patrol 33

35 Auto Rebuild Last Media Patrol Start Time Last Media Patrol Stop Time Caution: Background Synchronization Rate, Redundancy Check Rate, and Migration Rate are not used. Therefore, changing the settings will have no effect on operation. 34

36 5.8. Managing the Background Activity Settings The parameters listed in the Background Activities menu are configured in the Background Activities Settings menu. To change the background activity settings, click the Subsystem icon of the subsystem for which you want to view background activities. Click the menu expander between the Background Activities tab and the Scheduler tab and select the Settings option. The following settings can be configured: Rebuild Rate: High, Medium, Low Background Synchronization Rate: High, Medium, Low Logical Drive Initialization Rate: High, Medium, Low Redundancy Check Rate: High, Medium, Low Migration Rate: High, Medium, Low PDM Rate: High, Medium, Low Transition Rate: High, Medium, Low Reassigned Block Threshold Error Block Threshold Enable Media Patrol Enable Auto Rebuild These settings can also be scheduled using Scheduler. See the instructions on using schedules after the parameters descriptions below. Caution: Background Synchronization Rate, Redundancy Check Rate, and Migration Rate are not used. Therefore, changing the settings will have no effect on operation Rebuild Setting To change the Rebuild setting in the Background Activities Settings menu: 1. Select a rate from the Rebuild Rate drop-down menu. Low: Allocates fewer system resources to rebuilding, and more to data read/write operations. Medium: Balances the system resources between rebuilding and data read/write operations. High: Allocates more system resources to rebuilding, and fewer to data read/write operations. 35

37 2. To enable Auto Rebuild (rebuilds when you swap out the failed drive with a new one), select the Enable Auto Rebuild check box. 3. Click the Submit button. Rebuild Rate When you rebuild a disk array, you are actually rebuilding the data on one physical drive. When a physical drive in a disk array fails and a spare drive of adequate capacity is available, the disk array begins to be rebuilt automatically using the spare drive. If there is no spare drive of adequate capacity even though the Auto Rebuild function is enabled, the disk array begins to be rebuilt automatically as soon as you remove the failed physical drive and install an unconfigured physical drive in the same slot. If there is no spare drive of adequate capacity and the Auto Rebuild function is disabled, you must replace the failed drive with an unconfigured physical drive, and then perform a manual rebuild Logical Drive Initialization Technically speaking, initialization is a foreground activity, as you cannot access a logical drive while it is initializing. Initialization is normally done to logical drives after they are created from a disk array. Initialization sets all data bits in the logical drive to zero. The action is useful because there may be residual data on the logical drives left behind from earlier configurations. For this reason, initialization is recommended whenever you create a logical drive. Logical Drive Initialization Rate To change the Logical Drive Initialization Rate setting in the Background Activities Settings menu: 1. Click the Logical Drive Initialization Rate drop-down menu and select a rate. Low: Allocates fewer system resources to initialization, and more to data read/write operations. Medium: Balances system resources between initialization and data read/write operations. High: Allocates more system resources to initialization, and fewer to 36

38 data read/write operations. 2. Click the Submit button PDM Predictive Data Migration (PDM) is the migration of data from the suspect physical drive to a spare drive, and is similar to rebuilding a logical drive. But unlike Rebuilding, PDM constantly monitors your physical drives and automatically copies your data to a spare drive before the physical drive fails and your logical drive goes into the critical state. PDM Settings To change the PDM setting in the Background Activities Settings menu: 1. Click the PDM Rate drop-down menu and select a rate. Low: Allocates fewer system resources to PDM, and more to data read/write operations. Medium: Balances system resources between PDM and data read/write operations. High: Allocates more system resources to PDM, and fewer to data read/write operations. 2. Highlight the current values in the block threshold fields and input new values. Reassigned Block Threshold range is 1 to 512 blocks. Error Block Threshold range is 1 to 2048 blocks. 3. Click the Submit button Transition Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an unconfigured physical drive or a non-revertible spare drive. Transition Rate To change the Transition Rate setting in the Background Activities Settings menu: 1. Click the Transition Rate drop-down menu and select a rate. Low: Allocates fewer system resources to the transition, and more to 37

39 data read/write operations. Medium: Balances system resources between the transition and data read/write operations. High: Allocates more system resources to the transition, and fewer to data read/write operations. 2. Click the Confirm button Media Patrol Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive. Media Patrol checks are enabled by default on all disk arrays and spare drives. Media Patrol is concerned with the media itself, not the data recorded on the media. If Media Patrol encounters a critical error, it triggers PDM if PDM is enabled on the disk array. Media Patrol Settings Media Patrol can be enabled or disabled in the Background Activities menu. You can also create a schedule to run Media Patrol. To enable Media Patrol, click Subsystem in the tree view then click the Background Activities menu tab. Click to check the Enable Media Patrol option. Notice also that the Auto Rebuild option is here as well. If you want to automatically begin rebuilding a logical drive as soon as a faulty drive is replaced, make sure this option is enabled. To begin Media Patrol manually, click the menu expander to the right of the Background Activities tab and scroll down and select Start Media Patrol to display the Start Media Patrol menu. Then, click the Start button. To schedule Media Patrol, click the menu expander to the right of the Scheduler tab and scroll down and select Add Media Patrol Schedule to open the schedule menu. Use this menu to add a Media Patrol schedule. 38

40 5.9. Managing Activity Schedules Schedules for Media Patrol, redundancy check, and spare drive check can be created to run during off peak times Adding and Deleting Activity Schedules To add, enable, or delete an activity schedule, click Subsystem in the tree view, and then click the Scheduler menu expander to the right of the Scheduler tab. Scroll down to the desired schedule option to view that menu. The schedule options are Add Media Patrol Schedule, Add Redundancy Check Schedule, Add Spare Check Schedule, and Delete Schedule Viewing and Modifying Existing Activity Schedules To view existing schedules, including the recurrence, start time, and status of existing schedules, click the Scheduler tab. Here you can then modify any listed schedule by clicking the name of the schedule in the list Event Logs Event logs are useful for troubleshooting, tracking functions, and monitoring subsystems. To view, save, or clear subsystem event logs, click the subsystem in the tree view, and then click the Event menu expander. Select whether to display runtime events or NVRAM events. Event logs can be saved as a simple text file by clicking the Save button in either menu. To clear the logs and start afresh, click the Clear Event Log button. 39

41 5.11. Administrative Tools Click the + of the Administrative Tools icon to display the subsystem administrative tools menu links for User Management, Network Management, Performance Monitoring, and Software Management. The Administrative Tools menu lists text hyperlinks to these same menus, plus links to the Export, Import, Restore Factory Default settings, Clear Statistics, Save System Service Report, and Configuration of Windows Logs menus Restoring Factory Default Settings To restore any of the firmware and software settings to the default values: 1. Click the Administrative Tools icon. 2. Click the Restore Factory Defaults link to display a new menu. 3. Select the option check boxes for the settings you want to return to the factory default values. Default Settings options include: Firmware Factory Default Settings Background Activity Settings Controller Settings Enclosure Settings Physical Drive Settings Subsystem Settings Software Default Settings Service Settings Web Server Settings Settings User Settings 4. Click the Submit button to return the selected settings to the default values. To deselect all options and start over, click the Reset button Clearing Statistics To clear all subsystem statistics for controllers, port physical drives, and logical drives: 1. Click the Administrative Tools icon. 2. Click the Clear Statistics link to display a new menu. 40

42 3. Click the Submit button to clear all device statistics. 41

43 5.12. User Management User management deals with user accounts Viewing User Information To view a list of users and their statuses, access privileges, display names, and addresses: 1. Click the Administrative Tools icon. 2. Click the User Management icon. The Information tab appears in the management view. Configuring User Settings To change the settings of other users: 1. Log into RAID Configuration Tool as the administrator or super user. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Information tab. 5. In the list of users, click the link of the user whose settings you want to change. The Settings screen for the selected user appears. 6. Enter or change the settings for the user. Enable/disable this user Display name Privilege. 7. Click the Submit button. The administrator or super user can change another user s password. 42

44 Configuring Your Own User Settings To change your own user settings: 1. Log into RAID Configuration Tool under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Settings tab in the management view. 5. Enter or change the display name or address. 6. Click the Submit button Changing Your Own Password To set or change your own password: 1. Log into RAID Configuration Tool under your own user name. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Password tab in the management view. 5. Enter the current password in the Old Password field. 6. If you do not have a password, leave this field blank. 7. Enter the new password in the New Password field. 8. Enter the new password in the Retype Password field. 9. Click the Submit button. 43

45 5.13. Creating Users To create a user: 1. Log into RAID Configuration Tool as the administrator or super user. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Create tab in the management view. 5. Enter a user name in the User Name field. 6. Enter a password for this user in the New Password and Retype Password fields. A password is optional. If you do not assign a password, tell the user to leave the password field blank when logging into RAID Configuration Tool. 7. Enter a display name in the Display Name field. A display name is optional but recommended. 8. Enter an address in the field. 9. Choose a privilege level from the Privilege drop-down menu. For definitions of each privilege level, see List of User Privileges below. 10. Select the Enabled check box to enable this user on this subsystem. 11. Click the Submit button List of User Privileges View: Allows the user to see all statuses and settings but not to make any changes. Maintenance: Allows the user to perform maintenance tasks including rebuilding, PDM, Media Patrol, and redundancy check. Power: Allows the user to create (but not delete) disk arrays and logical drives, change the RAID level, change the stripe size, and change settings of components such as the disk arrays, logical drives, physical drives, and controller. Super: Allows the user full access to all functions including creating and deleting users and changing the settings of other users, as well as deleting disk arrays and logical drives. The default administrator account is a super user. 44

46 Deleting Users There is always at least one super user account. You cannot delete the user account you used to log in. To delete a user: 1. Log into RAID Configuration Tool as the administrator or super user. 2. Click the Administrative Tools icon. 3. Click the User Management icon. 4. Click the Delete tab in the management view. 5. Select the check box to the left of the user you want to delete. 6. Click the Submit button. 7. Click OK in the confirmation box Viewing Network Settings To view the network settings for the Ethernet ports, including the port used for access to RAID Configuration Tool, click the Network Management icon under Administrative Tools. The information listed for each port includes: If the port is enabled/disabled If the link is up/down IP type IPv4/IPv6 IP address Subnet mask MAC address Maximum port speed 45

47 5.15. Software Management The Software Management menu is used to manage settings for , Web services, and SNMP settings. The function is used for sending notifications of events. The Web service is used for the remote network connection to the RAID Configuration Tool management interface. This is also where you can export and import configuration script files and user database files Importing a Configuration Script You can write a configuration script to automatically configure your subsystem. The script must be a plain, non-encrypted text file. You can import the script from the host PC and perform the configuration automatically. Caution: Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support. Importing a configuration script overwrites the current settings on your subsystem. Alternatively, you can save and export the configuration from one Network Video Recorder subsystem and then import it to other Network Video Recorder systems to automatically configure them. To import a configuration script: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click the Import tab in the Service Management menu. 4. Select Configuration Script from the Type drop-down menu. 5. Click the Choose File button and select the configuration script on the host PC. The file will be listed in the Local File Name row of the menu. 6. Click the Submit button to continue. The system verifies that the file is a valid configuration script and displays any errors or warnings. 7. Click the Next button. 46

48 8. Click the OK button. The configuration script is imported and applied automatically Exporting a Configuration Script You can save and export the configuration from one subsystem, and then import it to other subsystems to automatically configure them. To export a configuration script: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click the Export tab in the Service Management menu. 4. Select Configuration Script from the Type drop-down menu. 5. Click the Export button. 6. Select a location on the host PC for the downloaded file and save the file. The file is saved to your PC. Caution: Do NOT attempt to write or modify a configuration script until you receive guidance from Technical Support Saving a Service Report A service report is a detailed report covering the configuration and status of all components in your RAID system. A support technician or field engineer might request a service report for the purpose of diagnosis and troubleshooting. To save a system configuration file: 1. Click the Subsystem icon (IP address and device name) in the tree view to open the Subsystem Information display. 2. Click the Save button in the Save System Service Report row of the information display. Information for the report is gathered and compiled. This action takes up to a few minutes, depending on the size of your RAID system. 3. Determine where you want to store the file on the host PC, then click the Save button in the pop-up menu. 47

49 The report is saved to your host PC as a compressed HTML file. 4. Double-click the report to open it in your default browser. The service report includes the following topics: About Report utility BBM Info Bad Block Manager BGA Info Status and settings Buzzer Info Controller Info Disk Array Info Disk Array Dump Info Disk Array Verbose Info Enclosure Info Error Table Info Event Info - NVRAM Event Info - Runtime Logdrv Info Basic logical drive information Logdrv Dump Info Diagnostic information Logdrv Verbose Info Full logical drive information Network Info Virtual port Phydrv Info Basic physical drive information Phydrv Verbose Info Full physical drive SWMGT Info Software management Service Setting Service Setting Webserver Spare Info Basic spare drive information Spare Dump Info Diagnostic information Spare Verbose Info Full spare Drive information Statistic Info Subsysys info User Info 48

50 Service The service enables the RAID subsystem to send you messages about events and status changes. By default, the service is set to Automatic Stopping the Service To stop the service: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click in Service List of the Service Management menu. 4. Click the Stop button under Service Status Click the OK button. To start the service after stopping it: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click in Service List of the Service Management menu. 4. Click the Start button under Service Status Restarting the Service To restart the service: 1. Click the Administrative Tools icon. 2. Click the Software Management icon. 3. Click in Service List of the Service Management menu. 4. Click the Restart button under Service Status Settings To change the service settings: 1. Click the Administrative Tools icon. 49

51 2. Click the Software Management icon. 3. Click in Service List of the Service Management menu. 4. Make changes to the settings as required: Under Service Setting -- select a startup type: Automatic: (Default) Starts and runs with the subsystem. Manual: You start the service when you need it. Under Server Settings SMTP Server IP address SMTP Authentication under Server Settings If you select Yes, the following values need to be entered. SMTP Authentication Username: Required if SMTP authentication is enabled. SMTP Authentication Password: Required if SMTP authentication is enabled. Under Content Customization Sender (From) Address: The sender s name shown in notification messages. Subject: The subject line of the notification message. 5. Click the Submit button Sending a Test Message After the settings are completed, you can send a test . To send a test message, complete the settings as described above and select the Send A Test option check box, then click the Submit button. A test message is sent to the address you specified. 50

52 5.17. Performance Monitoring Performance Monitoring displays real-time performance statistics for logical drives and physical drives. The vertical scale adjusts dynamically to accommodate the statistical data. Since performance is reported in real-time, to see data in the monitor, there must be I/O data activity taking place between the subsystem and the host. To monitor performance: 1. Click the Administrative Tools icon. 2. Click the Performance Monitoring icon. 3. Click the Information tab for aggregated statistics, or select the Read/Write tab to view specific read and write performance information separately. 4. Under Logical Drive, select the metric you want to see from the Measurement drop-down menu. Information Bandwidth in MB/s I/Os per second Average latency in ms Maximum latency in ms Minimum latency in ms Cache usage by % Dirty cache usage by % Read/Write Read bandwidth Write bandwidth Maximum Write latency in ms Maximum Read latency in ms Minimum Write latency in ms Minimum Read latency in ms Average Write latency in ms Average Read latency in ms Write Reqs Read Reqs 51

53 5. Select the check boxes for the logical drives you want to see. Total of all logical drives Up to four devices 6. Under Physical Drive, select the metric you want to see from the Measurement drop-down menu. Information Bandwidth in MB/s I/Os per second Average latency in ms Maximum latency in ms Minimum latency in ms Read/Write Read bandwidth Write bandwidth Maximum Write latency in ms Maximum Read latency in ms Minimum Write latency in ms Minimum Read latency in ms Average Write latency in ms Average Read latency in ms Write Reqs Read Reqs 7. Select the check boxes for the physical drives you want to see. Total of all physical drives Up to four devices I/Os per second Minimum Write latency in ms Since the performance monitor is a real-time display, it does not accumulate information and there is no clear or save function. To save performance statistics for analysis or troubleshooting, save a service report. See Saving a Service Report. 52

54 5.18. Controllers Click a specific controller in the tree view to display information or statistics for that controller or change its settings. See the following sections. Viewing Controller Information Viewing Controller Statistics Controller Settings Viewing Controller Information To view controller information: 1. Click the Controllers icon. 2. Click the icon of the specific controller for which you want to view information. 3. The Information tab displays the basic controller information. The controller information includes: Controller ID Alias Operational Status Cache Usage Dirty Cache Usage Part Number Serial Number Hardware Revision WWN Install Package Version Install Package Build Date 4. Click the Advanced Information menu expander to view advanced information. The advanced controller information includes: Memory Type Memory Size Flash Type Flash Size Preferred Cache Line Size Cache Line Size 53

55 Coercion Enabled/Disabled* Coercion Method* SMART Log Enabled/Disabled* Write Back Cache Flush Interval* Enclosure Polling interval Host Cache Flushing Enabled/Disabled* Forced Read Ahead Enabled/Disabled* Spin Down Type HDD Power Levels* HDD Idle Time* HDD Standby Time* HDD Stopped Time* Physical Drive Temperature Threshold* Physical Drive Critical Temperature Threshold* Items with an asterisk (*) are adjustable under Controller Settings Viewing Controller Statistics To view controller statistics: 1. Click the Controllers icon. 2. Click the icon of the specific controller for which you want to view statistics. 3. Click the menu expander located at the top of the Information display menu between the Information and Settings tabs to display the Statistics link. 54

56 The controller statistics include: Data Transferred Read Data Transferred Write Data Transferred Errors Non-Read/Write Errors Read Errors Write Errors I/O Requests Non-Read/Write IO Requests Read IO Requests Write I/O Requests Statistics Start Time Statistics Collection Time Controller Settings To configure the controller settings: 1. Click the Controllers icon. 2. Click the icon of the specific controller you want to manage. 3. Click the Settings tab. 4. Make changes to the settings as required: Enter, change, or delete the alias in the Alias field. SMART Log: Select or clear the check box to enable or disable this function. SMART Polling Interval: Enter a value (1 to 1440 minutes) in the field. Coercion: Select or clear the check box to enable or disable this function. Coercion Method: Select a method from the drop-down menu. GBTruncate 10GBTruncate GrpRounding TableRounding Write Back Cache Flush Interval: Enter a value (1 to 12 seconds) in the field. HDD Power Levels: Select time periods from the drop-down menus. Set the following for the period of time after an HDD has been idle. 55

57 Power Saving Idle Time: Parks the read/write heads. Power Saving Standby Time: Lowers the disk rotation speed. Power Saving Stopped Time: Spins down the disk (stops rotation). Host Cache Flushing: Select or clear the check box to enable or disable this function. Forced Read Ahead (cache): Select or disable the check box to enable or disable this function. Physical Drive Temperature Threshold: Enter a temperature (50-55 C ( F)) to trigger an event notice and alert. Physical Drive Critical Temperature Threshold: Enter a temperature (58-65ºC ( F)) to trigger system shutdown. 5. Click the Submit button. 56

58 5.19. Enclosures The Enclosure menus are used to provide information for and monitor the status about the various components of the enclosure unit. Click a specific enclosure in the tree view or in the Enclosures list to display information or settings menus for that enclosure. See the following sections. Enclosure Information Enclosure Temperature Sensor Settings Buzzer Settings Physical Drives Locating an Enclosure To locate an enclosure in the list, click the Locate button. The LED indicators on the front panel of the enclosure will blink for one minute Enclosure Information The Enclosure Information read-only display menu provides key real-time information about the current hardware status of the enclosure. Click the expander buttons to display the current conditions and status of the enclosure, power supplies, fans, temperature sensors, and voltage sensors. Move the cursor over the icons in the virtual enclosure displayed at the top of the menu to see the current status and relevant conditional statistics for the fans, power supplies, and temperature sensors. 57

59 Enclosure Temperature Sensor Settings The temperature threshold settings are used to send event notices when the internal temperature reaches a high level. To set the enclosure temperature thresholds, click the enclosure in the tree view, and then click the Settings tab to display the Enclosure Settings menu. There are two thresholds to configure. Controller Warning Temperature Threshold [90-95 C ( ºF)]: If the enclosure temperature reaches this threshold, a warning message is sent and an event is recorded in the event log. Controller Critical Temperature Threshold [ C ( ºF)]: If the enclosure temperature reaches this threshold, a warning message is sent and an event recorded is recorded in the event log Buzzer Settings The audible enclosure alarm buzzer can be enabled or disabled. To enable or disable the buzzer, click the enclosure in the tree view, then click the Buzzer menu expander, scroll to Settings and click the Enable Buzzer option check box. Then, click the Submit button. 58

60 5.20. Physical Drives The Physical Drives menus are used to view information and statistics about physical hard drives installed in the enclosure and to set the global settings for hard drives. To see the Physical Drives List, expand the individual Enclosure icon in the tree view to display the Physical Drives icon for the enclosure. To display the information for any populated slot, you can expand the Physical Drives icon in the tree view to display links to each slot, click the slot in Physical Drives List, or click the populated slot in the virtual enclosure displayed in the menu. The information listed for individual physical drives includes: Physical Drive Information Physical Drive ID Location [Enclosure # Slot #] Alias Physical Capacity 59

61 Configurable Capacity Used Capacity Block Size [Bytes] Operational Status Configuration Status Model Drive Interface Serial Number Firmware Version Protocol Version Visible To [Controller #] Advanced Physical Drive Information Write Cache [Enabled/Disabled] Read Look Ahead Cache [Enabled/ Disabled] SMART Feature Set SMART Self Test SMART Error Logging Command Queuing Support Command Queuing [Enabled/Disabled] Queue Depth Maximum Multiple DMA Mode Supported Maximum Ultra DMA Mode Supported DMA Mode Drive Temperature [ C/ F] Reference Drive Temperature Power Saving Mode 60

62 5.21. Disk Arrays and Logical Drives Disk arrays and logical drives are created and managed using the Disk Arrays menu. Use the Array Configuration menu to view Disk Array List and to create and delete disk arrays in the enclosure. Expand Disk Arrays in the tree view to view menu links for existing arrays. Each array icon can be expanded again to see the Logical Drives icon, and Logical Drives can be expanded to see each logical drive icon. Use the top-level Disk Arrays menu to view the Disk Array List, to delete existing arrays, and to create new disk arrays using the Automatic, Express, or Advanced disk array creation menus. Note that there must be physical drives available in order to use any of the disk array creation menus. View information for existing disk arrays by clicking the icon in the tree view or the array name in Disk Array List. Each individual array menu is used to create and delete logical drives, to change settings (Alias and enable/disable PDM, Media Patrol, and Power Management) for the array, or to start background activities including PDM, rebuilding, and transition. 61

63 The information in the Disk Array menu includes: Disk Array ID [#] Alias Operational Status (see below) Total Physical Capacity Configurable Capacity Free Capacity [Bytes] Max Contiguous Free Capacity [Bytes] Media Patrol [Enabled/Disabled] PDM [Enabled/Disabled] Power Management [Enabled/Disabled] Number of Physical Drives Number of Logical Drives Available RAID Levels Other lists in this menu: Physical Drives in the Disk Array Logical Drives in the Disk Array Available Spare Drives to the Disk Array Disk Array Operational Status OK: This is the normal state of a logical drive. When a logical drive is functional, it is ready for immediate use. For RAID levels other than RAID 0, the logical drive has full redundancy. Critical / Degraded: This condition arises as a result of a physical drive failure. A degraded logical drive will still function and your data will still be available. However, the logical drive has lost redundancy (fault tolerance). You must determine the cause of the problem and correct it. Rebuilding: This condition is temporary. When a physical drive has been replaced, the logical drive automatically begins rebuilding in order to restore redundancy (fault tolerance). When a logical drive is rebuilding, it will function and your data will be available. However, access will be slower due to the rebuilding operation. 62

64 Logical Drive Management Logical drives are made from disk arrays. In the tree view, you can see a graphical representation of the logical drives that belong to each array. Logical Drive List can be accessed in the tree view by expanding Disk Arrays and clicking the Logical Drives icon for any existing disk array, or simply clicking the Logical Drive Summary icon for the Subsystem. Click any logical drive (LD) in the list to view information and statistics, to change settings (Alias, Read Policy, and Write Policy), to start background activities (initialization, redundancy check), or to view Check Table for the LD. The information displayed in the menu includes: Logical Drive ID Alias Raid Level Operational Status Capacity Physical Capacity Number of Axles [#] Number of Used Physical Drives [#] Stripe Size Sector Size [Bytes] Disk Array ID Read Policy Write Policy Current Write Policy Serial Number WWN Synchronized [Yes/No] Tolerable Number of Dead Drives Per Axle Parity Pace Codec Scheme 63

65 5.22. Spare Drives When a physical drive in a disk array fails and a spare drive of the same type with adequate capacity is available, the disk array will begin to be rebuilt automatically using the spare drive. In the tree view, click the Spare Drive icon to see Spare Drives List or to create or delete an existing spare drive. Click any spare drive in the list to view information about the drive. The spare drive information includes: Spare Drive ID Physical Drive ID Spare Type Revertible Spare [Yes/No] Operational Status Spare Check Status Physical Capacity Block Size Drive Interface Model Location Configuration Status Serial Number Firmware Version Running a Spare Check A spare check verifies the operational status of your spare drives. You can also schedule a spare check. To check a spare drive: 1. Click the Spare Drives icon. 2. Click the Spare Check tab. 3. From the Physical Drive drop-down menu, choose the spare drive you want to check. Or select All to check all the spare drives at the same time. 4. Click the Submit button. The results of the spare check appear under Spare Check Status in the Information tab. Healthy means normal condition. 64

66 5.23. Logical Drive Summary The logical drive summary displays a list of all logical drives in the subsystem. This list does not arrange the logical drives under the disk array to which they belong nor under the enclosure in which they are located. The menu functions in the same way as the Logical Drives menu discussed in Logical Drive Management. 65

67 6. System Expansion 6.1. Adding a Network Video Recorder When adding a new Network Video Recorder to a system that is already in operation, configure the initial settings while referring to the NVMS Standard Edition Installation Manual. However, if the Network Video Recorder to be newly added is to be set to the master, change the Network Video Recorder set as the master to a slave. For how to change a Network Video Recorder to a slave, refer to the NVMS Standard Edition Administrator Manual. 66

68 7. Event Notifications 7.1. Hardware Events When there is a change to the fan, RAID, or other hardware status, you can check that event. Hardware events can be checked in the Windows event logs or RAID Configuration Tool. The Windows event logs are displayed by starting Event Viewer and then selecting [Windows Logs] [Application] in the Event Viewer (Local) tree. For the procedure to display events in RAID Configuration Tool, refer to 5.10 Event Logs." Hardware Event List This section describes the events displayed as hardware events. Caution: The displayed event ID and severity differ between the Windows event logs and RAID Configuration Tool. REDUNDANCY CHECK Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 1536 Information 0x Information Redundancy check is started 1537 Information 0x Information Redundancy check is completed 1538 Information 0x Information Redundancy check is paused 1539 Information 0x Information Redundancy check is resumed 1540 Information 0x Information Redundancy check is stopped 1542 Error 0x Critical Redundancy check is aborted due to an internal error 1543 Error 0x Major Redundancy check encountered inconsistent block(s) 1546 Information 0x a Information Redundancy check task is stopped internally 67

69 CONTROLLER Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 2050 Information 0x Information Event log buffer is cleared in RAM 2051 Information 0x Information Event log buffer is cleared in NVRAM 2053 Information 0x Information The system is started 2054 Information 0x Information The system is stopped 2055 Information 0x Information The controller parameter(s) are changed by user 2114 Information 0x Information USB flash drive inserted 2115 Information 0x Information USB flash drive removed 2116 Information 0x Information OPAS started 2117 Information 0x Information OPAS finished 2118 Information 0x Information OPAS error 2119 Information 0x Information OPAS ended without confirmation of OPAS plan 2120 Information 0x Information OPAS ended because USB flash drive had less than 50MB free space COOLING DEVICE Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 2562 Information 0x Information Fan speed is increased 2563 Information 0x Information Fan speed is decreased 2564 Error 0x Minor Fan is malfunction or speed abnormal 2567 Information 0x Information Fan is functioning normally 2568 Warning 0x Warning Fan is NOT installed FRONT END CONTROLLER (iscsi/fc/scsi) Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 3589 Warning 0x Warning Host interface controller has received "abort task" command 68

70 LOGICAL DRIVE INITIALIZATION Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 4096 Information 0x Information Logical drive initialization has started 4097 Information 0x Information Logical drive initialization has completed 4098 Information 0x Information Logical drive initialization has paused 4099 Information 0x Information Logical drive initialization has resumed 4100 Information 0x Information Logical drive initialization has stopped 4101 Warning 0x Warning Logical drive initialization marks the logical drive offline 4102 Warning 0x Warning Logical drive initialization is aborted due to an internal error 4103 Information 0x Information Quick Logical drive initialization has started 4104 Information 0x Information Quick Logical drive initialization has completed 4105 Information 0x Information Quick Logical drive initialization has paused 4106 Information 0x a Information Quick Logical drive initialization has resumed 4107 Information 0x b Information Quick Logical drive initialization has stopped 4108 Warning 0x c Warning Quick Logical drive initialization marks the logical drive offline 4109 Warning 0x d Warning Quick Logical drive initialization is aborted due to an internal error 4110 Information 0x e Information Logical drive initialization is queued 4111 Information 0x f Information Quick Logical drive initialization is queued LOGICAL DRIVE Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 4608 Information 0x Information A new logical drive has been created 4609 Information 0x Information Logical drive has been deleted 4610 Information 0x Information Logical drive has been placed online 69

71 4611 Error 0x Minor Logical drive has been placed offline. Possible data loss 4612 Error 0x Minor Logical drive has been set to critical 4613 Information 0x Information Logical drive axle has been placed online 4614 Information 0x Information Rebuild marks the logical drive synchronized upon rebuild completion 4615 Information 0x Information Logical drive settings has been changed through a user command 4620 Error 0x c Minor Logical drive has been set to degrade MDD Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 5120 Warning 0x000a0000 Warning DDF write failed on disk array MEDIA PATROL Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 5632 Information 0x000b0000 Information Media Patrol is started 5633 Information 0x000b0001 Information Media Patrol is completed 5634 Information 0x000b0002 Information Media Patrol is paused 5635 Information 0x000b0003 Information Media Patrol is resumed 5636 Information 0x000b0004 Information Media Patrol is stopped 5638 Error 0x000b0006 Critical Media Patrol is aborted due to an internal error 5640 Information 0x000b0008 Information Media Patrol is stopped internally PHYSICAL DISK Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 6656 Information 0x000d0000 Information Physical disk is marked online 6658 Error 0x000d0002 Major Physical disk is marked as DEAD 6659 Information 0x000d0003 Information Physical disk has been reset 6660 Information 0x000d0004 Information Physical disk is assigned as a global spare 6661 Information 0x000d0005 Information Global spare has been deleted 70

72 6663 Information 0x000d0007 Information Physical disk is assigned as a dedicated spare 6664 Information 0x000d0008 Information Dedicated spare has been deleted 6666 Information 0x000d000a Information Physical disk has been inserted 6667 Warning 0x000d000b Warning Physical disk has been removed 6671 Error 0x000d000f Minor Bad sector is found on physical disk 6673 Error 0x000d0011 Minor Command times out on physical disk 6675 Warning 0x000d0013 Warning Previously configured disk is no longer found 6677 Warning 0x000d0015 Warning A physical disk has encountered PFA condition 6678 Warning 0x000d0016 Warning A configured dead physical disk has been inserted 6679 Information 0x000d0017 Information A physical disk page 0 settings has changed 6680 Information 0x000d0018 Information Physical disk page 1 (SATA related) settings have changed 6682 Error 0x000d001a Major Physical disk is marked as DEAD due to removal 6685 Error 0x000d001d Major Physical disk is marked as DEAD due to forced offline state 6695 Error 0x000d0027 Major Physical disk has been marked offline/dead due to repeated command timeouts 6697 Error 0x000d0029 Major Physical disk has exceeded the medium error threshold and has been marked offline/dead 6702 Information 0x000d002E Information Physical drive slow response 6713 Warning 0x000d0039 Warning Firmware detects physical drive temperature is over temperature threshold 6714 Information 0x000d003A Information Firmware detects physical drive temperature returned to normal 6715 Warning 0x000d003B Warning Firmware detects physical drive temperature is over higher critical temperature threshold 71

73 6716 Warning 0x000d003C Warning Firmware detects physical drive temperature is over lower critical temperature threshold POWER SUPPLY UNIT Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 7184 Error 0x000e0010 Critical PSU 12V power is out of the threshold range 7185 Error 0x000e0011 Critical PSU 5V power is out of the threshold range 7186 Error 0x000e0012 Critical PSU 3.3V power is out of the threshold range 7187 Information 0x000e0013 Information PSU 3.3V power is within the normal range 7188 Information 0x000e0014 Information PSU 5V power is within the normal range 7189 Information 0x000e0015 Information PSU 12V power is within the normal range 7197 Error 0x000e001D Critical PSU 1V power is out of the normal range 7198 Information 0x000e001E Information PSU 1V power is within the normal range REBUILD Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 7680 Information 0x000f0000 Information Rebuild is started 7681 Information 0x000f0001 Information Rebuild is completed 7682 Information 0x000f0002 Information Rebuild is paused 7683 Information 0x000f0003 Information Rebuild is resumed 7684 Information 0x000f0004 Information Rebuild is stopped 7687 Warning 0x000f0007 Warning Rebuild is aborted 7690 Information 0x000f000a Information Transition is started 7691 Information 0x000f000b Information Transition is completed 7692 Information 0x000f000c Information Transition is paused 72

74 7693 Information 0x000f000d Information Transition is resumed 7694 Information 0x000f000e Information Transition is stopped 7695 Information 0x000f000f Information Transition is switched to rebuild 7697 Warning 0x000f0011 Warning Rebuild stopped internally 7700 Warning 0x000f0014 Warning Auto transition cannot be started due to a mismatch media type of drive or a configured PD or other illegitimate condition S.M.A.R.T Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 8192 Error 0x Minor SMART error is received SUBSYSTEM Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 8714 Information 0x a Information Subsystem parameter(s) are changed by user 8736 Error 0x Fatal Enclosure only N-1 PSU left now SYNCHRONIZATION Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 9216 Information 0x Information Synchronization is started 9217 Information 0x Information Synchronization is completed 9218 Information 0x Information Synchronization is paused 9219 Information 0x Information Synchronization is resumed 9220 Information 0x Information Synchronization is stopped 9221 Warning 0x Warning Synchronization is aborted due to an internal error 9224 Information 0x Information Synchronization is stopped internally 73

75 DISK ARRAY Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description 9728 Information 0x Information New disk array has been created 9729 Information 0x Information Disk array has been deleted 9732 Information 0x Information Disk array settings have been changed 9734 Warning 0x Warning The array is incomplete. One or more physical drives are missing 9735 Information 0x Information The incomplete array was accepted PREDICTIVE DATA MIGRATION Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description Information 0x001b0000 Information PDM is started Information 0x001b0001 Information PDM is completed Information 0x001b0002 Information PDM is paused Information 0x001b0003 Information PDM is resumed Warning 0x001b0004 Warning PDM is stopped Information 0x001b0009 Information PDM is switched to rebuild Warning 0x001b000c Warning Auto PDM cannot be started due to mismatch media type of drive or illegitimate condition SPARE CHECK Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description Information 0x001d0000 Information Spare check started on the given spare drive Information 0x001d0001 Information Spare check completed successfully on the given spare drive Information 0x001d0002 Information Spare check failed on the given spare drive 74

76 TEMPERATURE Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description Error 0x001e0001 Critical Enclosure temperature is above the critical threshold Warning 0x001e0002 Warning Enclosure temperature is above the warning threshold Information 0x001e0003 Information Enclosure temperature is within the normal range Error 0x001e0007 Critical Shut down PSUs due to enclosure or controller temperature over threshold LUN_COPY Windows Event Log RAID Configuration Tool Event ID Severity Event ID Severity Description Information 0x Information Source and target association created for logical drive copy operation Information 0x Information Logical drive copy operation started Information 0x Information Logical drive copy operation queued Warning 0x Warning Logical drive copy operation failed Information 0x Information Logical drive copy operation stopped by user Information 0x Information Logical drive copy operation paused by user Information 0x Information Logical drive copy operation resumed by user Information 0x Information Source and target logical drive association has been removed Error 0x Major Logical drive copy operation in Disjoint state Error 0x Major Logical drive copy operation in Incoherent state Information 0x a Information Logical drive copy operation completed 75

77 8. Other Settings 8.1. SNMP If SNMP is enabled, you can monitor the status of this unit from SNMP Manager on the PC for surveillance Settings on This Unit This section describes how to configure the settings of the SNMP agent. 1. Click the Start button ( ). 2. Click [Control Panel] [System and Security] [Administrative Tools]. 3. Double-click [Services]. 4. Double-click [SNMP Service]. 5. Click the [Security] tab. 6. Click the [Add...] button in Accepted community names. 7. Set Community rights and Community name, and then click the [Add] button. 76

78 The new community is added. Caution: By default, public" is set. If you will not use this value, click [Remove] to remove it from the list. 8. Select [Accept SNMP packets from these hosts] and then click the [Add ] button. 9. Enter the IP address of the PC with SNMP Manager installed and then click the [Add] button. 10. When the trap settings will be configured, configure the settings in steps 11 to 14 below. If they will not be configured, go to step Click the [Traps] tab. 12. Enter the community to be monitored in [Community name] and then click the [Add to list] button. The community is added to the list. Caution: By default, public" is set. If you will not use this value, click [Remove from list] to remove it from the list. 77

79 13. Click the [Add ] button. 14. Enter the IP address of the trap destination and then click the [Add] button. 15. Click the [OK] button SNMP Manager Settings To monitor this unit with SNMP Manager, you need to register the MIB information to SNMP Manager. Use the MIB information by copying it from inside this unit. 1. Connect the USB flash memory device to the unit. 2. Double-click the computer icon on the desktop. Explorer appears. 3. Double-click [OS(C:)] - [PromiseApp] - [docs] [SNMP and Events] [MIBs]. 4. Copy the following two MIB files to the USB flash memory device. IF-MIB.mib Raidv4.mib 5. Register these two MIB files to the SNMP Manager being used. 6. Configure the surveillance settings in SNMP Manager. Note: For the setting procedure, refer to the manual of SNMP Manager. 78

80 8.2. UPS With the default settings of this unit, when you connect the power plug to an outlet, the state when the power was disconnected is restored. For example, if the power of the Network Video Recorder was on when the power was disconnected, the state becomes the powered-on state when the power plug is connected to the outlet. When a UPS will be used, the state when the power plug is connected to an outlet may need to be changed to the always-on state. In that case, change the setting as described in the following procedure. 1. Turn on the power. 2. When the following appears at the bottom of the screen, press the F2 key. Press <Space> to continue 3. Enter VessApp with the keyboard. 4. Go to the [Advanced] tab. 5. Select [Chipset Configuration] and then press the Enter key. 6. Select [Restore on AC/Power Loss] and then press the Enter key. 7. Select [Power On] and then press the Enter key. 8. Press the Esc key. 9. Go to the [Exit] tab. 10. Select [Save Changes and Exit] and then press the Enter key. 11. Select [Yes] and then press the Enter key. The unit reboots. 79

81 8.3. External Storage This section describes how to set external storage using iscsi. When you connect external storage with iscsi, the disk in the external storage is recognized as a disk of the unit. If you create a simple volume in the recognized disk, it will be recognized as a drive. Caution: An IP address needs to be set for the external storage in advance. Do not set the same IP address for multiple devices. Correct setting will become impossible. The IP address of the external storage needs to be set to one that is in the same segment as LAN port 1 or LAN port 2 of this unit External Storage Connection 1. Click the Start button ( ) on the left side of the taskbar. The Start menu appears. 2. Click [Control Panel] in the Start menu. The control panel appears. 3. Click [System and Security] [Administrative Tools] [iscsi Initiator]. Note: When [iscsi Initiator] is clicked for the first time, the following dialog box appears. Click [Yes]. 4. Enter the IP address of the external storage device for the target on the Targets tab and then click the [Quick Connect ] button. When setting is complete, the following dialog box appears. 80

82 5. Click the [Done] button Creating Simple Volumes For how to create simple volumes, refer to the NVMS Standard Edition Installation Manual. 81

83 8.4. Teaming Teaming is technology to combine two network adapters in the Network Video Recorder into one virtual network adapter Teaming Settings Caution: Before you begin configuring the settings, check that network cables are inserted into port 1 and port Click the Start button ( ). 2. Click [All Programs] - [Realtek] - [Realtek Ethernet Diagnostic Utility]. Realtek - Ethernet Diagnostic Utility appears. 3. Click [Realtek PCI GBE Family Controller #2] - [Teaming]. 4. Click the [Create Team] button. The Create Team screen appears. 82

84 5. Enter Team1 in [Team Name]. 6. Select the teaming mode in [Settings]. The following explains each mode. (1) Fast/Giga EtherChannel (FEC/GEC) This mode requires a switch that supports FEC/GEC. It is a trunking technology developed mainly to aggregate bandwidth between switches working in Fast Ethernet. Multiple switch ports can be grouped together to provide extra bandwidth. These aggregated ports together are called Fast EtherChannel. (2) Link Aggregation \ LACP (802.3ad) This mode requires a switch that supports LACP. LACP is similar to FEC/GEC but it does not set which ports are used for teaming. LACP negotiates with the switch to determine the ports that will make up the team. 7. Select the [Realtek PCle GBE Family Controller] and [Realtek PCle GBE Family Controller#2] check boxes. 8. Click the [OK] button. 9. Check that there is [Realtek Virtual Miniport Driver for Teaming (NDIS 6.20)]. 83

85 Removing Teaming Settings Perform the following procedure to remove the configured settings. 1. Click the Start button ( ). 2. Click [All Programs] - [Realtek] - [Realtek Ethernet Diagnostic Utility]. Realtek - Ethernet Diagnostic Utility appears. 3. Click [Team 1] - [Virtual Adapters]. 4. Click the [Remove] button. 84

86 9. Troubleshooting 9.1. Startup Is Disabled Start Turn the power of this unit off and on again. Is the symptom improved? Yes End No Is the Windows startup screen displayed? No Contact your dealer Yes Execute the recovery installation. (Refer to 3.5 Recovery Installation.) Is the symptom improved? Yes End No Contact your dealer 85

87 9.2. Warning Appears during Startup If the following screen is displayed, the USB flash memory is connected to this unit. Remove the USB flash memory and restart this unit. BOOTMGR is missing press Ctrl+Alt+Del to restart 9.3. Message Appears during Startup If the following message enclosed with rectangle box is displayed, contact your dealer. Copyright (C) 2013 American Megatrends, Inc. BIOS Date: 08/16/ :00:26 GP UEFI P1.00 Press F2 or DEL to run Setup. Press F11 for Boot Menu. UEFI Defaults have been loaded Press F2 or DEL to Run Setup Press F1 to Continue Copyright (C) 2013 American Megatrends, Inc. BIOS Date: 05/23/ :14:58 Press <CTRL + P> to Enter MEBX setup menu C236 WSI UEFI L1.09C CMOS Date / Time Not Set Press F2 or DEL to Run Setup Press F1 to Continue 86

88 9.4. Error during Operation If an error occurred during the operation of this unit, the error location is indicated by the LED indication. You can check LED on the front panel of this unit. LED indication (RAID) RAID HDD 1-8 SYS- TEM State Reference section *1 Not it *1 HDD is in the state of connection failure. 9.5 HDD Is Defective or in the State of Connection Failure Lit in orange Lit in red *1 One HDD is defective or in the state of connection failure. System is functioning normally. 9.6 One HDD Is Defective or in the State of Connection Failure (System is functioning) Lit in Lit in Lit in HDD whose LED is lit in orange is 9.6 One HDD Is orange orange *3 red being rebuilt. HDD whose LED is lit in Defective or in the and lit in red is defective or in the state of State of Connection red *4 connection failure. Failure (System is functioning) Lit in green *1 Lit in red *2 Rebuilding for the hot spare replacement has been completed. It 9.6 One HDD Is Defective or in the is required to replace the defective State of Connection HDD (refer to the NVMS Standard Failure (System is Edition Installation Manual) and to set functioning) the hot spare again. Lit in Lit in Lit in One or more HDDs are defective or in 9.5 HDD Is Defective red red *4 red the state of connection failure. or in the State of System is not functioning normally. Connection Failure *1: is arbitrary. *2: One HDD LED is lit in red. *3: One LED is lit in orange. *4: One or multiple HDD LEDs are lit in red. 87

89 FAN and System SYSTEM FAN State Reference section Lit in red Lit in red The system fan is defective. Contact your dealer Lit in red Lit in orange The CPU fan is defective. Contact your dealer Blinks in Lit in red HDD has overheated due Contact your dealer red to the defective system fan. Blinks in red Lit in green HDD has overheated. Improve the ambient temperature and air flow. Lit in red Lit in green Internal portion has overheated. Power failure has occurred. Improve the ambient temperature and air flow. Replace the power supply. Contact your dealer Note: You can check the details on the error indicated by the LED indication using RAID Configuration Tool. For details, refer to Checking the Details of Error. 88

90 9.5. HDD Is Defective or in the State of Connection Failure Start Remove and install HDD. (Refer to the NVMS Standard Edition Installation Manual.) Check HDD LED. Lit in green End Not lit Replace HDD. (Refer to the NVMS Standard Edition Installation Manual.) Check HDD LED. Not lit Contact your dealer Lit in green End 89

91 9.6. One HDD Is Defective or in the State of Connection Failure (System is functioning) Start Replace HDD. (Refer to the NVMS Standard Edition Installation Manual.) Not lit Create the hot spare. Check HDD LED. Lit in orange (Refer to Creating the Hot Spare.) End End If a failure of one HDD occurs, the rebuilding is started automatically using HDD for hot spare. Steps Contents RAID LED HDD LED 1 If a failure of HDD occurs, the rebuilding is started Lit in orange Lilt in orange automatically. 2 When the rebuilding of HDD for hot spare has been completed, RAID LED and HDD for hot spare change to green. Lit in green Lit in green Note: As for the approximate time required for rebuilding, refer to 9.9 RAID. 90

92 After replacing with the new HDD, set the defective HDD to the new hot spare again. Steps Contents HDD LED 1 Replace the defective HDD (HDD LED is lit in red) with the new HDD. Lit in red 2 Set the new hot spare. Not lit 3 Check that HDD LED is lit in green. Lit in green In the case that the hot spare is not set Steps Contents RAID LED HDD LED 1 Replace the defective HDD (HDD LED is lit in red) with the new HDD. (Refer to the NVMS Standard Edition Installation Manual) When the replacement of HDD has been completed, the rebuilding is started automatically. 2 When RAID LED and HDD LED changed to green, the rebuilding is completed. Lit in orange Lit in orange Lit in green Lit in red Lit in orange Lit in green Note: As for the approximate time required for rebuilding, refer to 9.9 RAID. 91

93 9.7. One or More HDDs Are Defective or in the State of Connection Failure (System is not functioning) Start Replace HDD. (Refer to the NVMS Standard Edition Installation Manual.) Delete RAID. (Refer to Deleting RAID.) Reconfigure RAID. (Refer to Reconfiguring RAID.) Steps Contents RAID LED HDD LED HDD LED 1 Replace the defective HDD (HDD LED is lit in red) with the new HDD. (Refer to the NVMS Lit in red Lit in red Lit in green Standard Edition Installation Manual) 2 After replacing HDD, delete the current RAID configuration and reconfigure RAID. Lit in red Not lit Lit in green For how to delete the RAID configuration, refer to Deleting RAID, and for the procedure of reconfiguring RAID, refer to Reconfiguring RAID. 3 After reconfiguring RAID, RAID LED and HDD LED are lit in green. Lit in green Lit in green Lit in green 92

94 9.8. Operation of RAID Configuration Tool Creating the Hot Spare 1. Log in to RAID Configuration Tool. Note: For the login procedure, refer to the NVMS Standard Edition Installation Manual. 2. Open the tree of [Home] - [Subsystems] [localhost] on the RAID Configuration Tool screen, and then click [Spare Drives] 3. Click the [Create] tab. 4. Click ID in Available of Physical Drives, and then click the [>>] button. 5. Click the [Update] button. 6. Check that #1 is added to the table of New Hot Spare Drives. The [Submit] button is displayed at the bottom of the screen. 7. Click the [Submit] button. When the creation of hot spare was successful, Spare 0 of ID is added to the Spare Drive List. 93

95 Deleting RAID 1. Log in to RAID Configuration. Note: For the login procedure, refer to the NVMS Standard Edition Installation Manual. 2. Open the tree of [Home] - [Subsystems] [localhost] on the RAID Configuration Tool screen, and then click [Disk Arrays]. 3. Click the [Delete] tab. 4. Place a check mark in all lines of the table. 5. Click the [Submit] button. 6. Type CONFIRM, and then click the [OK] button. When the deletion of RAID volume was successful, Selected disk array(s) was deleted successfully is displayed. 7. Open the tree of [Home] - [Subsystems] [localhost] on the RAID Configuration Tool screen, and then click [Spare Drives]. 8. Click the [Delete] tab. 9. Place a check mark in all lines of the table. 94

96 10. Type CONFIRM, and then click the [OK] button. When the deletion of Hot Spare volume was successful, Spare Drives were deleted successfully is displayed Reconfiguring RAID 1. Log in to RAID Configuration Tool. Note: For the login procedure, refer to the NVMS Standard Edition Installation Manual. 2. Open the tree of [Home] - [Subsystems] [localhost] on the RAID Configuration Tool screen, and then click [Disk Arrays]. 3. Click the [Create] tab. 4. Click [Automatic Configuration], and then click [Next ->]. 95

97 5. Check that the number in Number of Physical Drivers in Disk Array 1 Information is one less than the number of HDD installed in this unit, and that #1 exists in Disk Array 1 Logical drives and Spare Drives respectively. Then click the [Submit] button. The RAID volume was created. When the RAID volume was created correctly, it is displayed in the D drive as a new disk. Note: If it was not created correctly, HDD might not have been installed properly. After turning off the power of this unit, check the installation of HDD Checking the Details of Error 1. Log in to RAID Configuration Tool. Note: For the login procedure, refer to the NVMS Standard Edition Installation Manual. 2. Open the tree of [Home] - [Subsystems] [localhost]- [Enclosures] on the RAID Configuration Tool screen, and then click [Enclosure 1]. 3. Check the status of temperature, fan and power supply in the [Information] tab. 96