IBM. Installation and Configuration Guide

Transcription

1 IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Host Integration Serer Agent Fix Pack 10 Installation and Configuration Guide IBM SC

2

3 IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Host Integration Serer Agent Fix Pack 10 Installation and Configuration Guide IBM SC

4 Note Before using this information and the product it supports, read the information in Notices on page 17. This edition applies to ersion of IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Host Integration Serer Agent (product number 5724-U17) and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright IBM Corporation 2009, US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Tables Chapter 1. Oeriew of the agent New in this release Components of the IBM Tioli Monitoring enironment Agent Management Serices User interface options Data sources Chapter 2. Agent installation and configuration Requirements Installing language packs Installing language packs on Windows systems.. 9 Installing language packs on UNIX or Linux systems Installing language packs on Windows, UNIX, or Linux systems silently Prerequisites checking Running as a non-administrator user Appendix. ITCAM for Microsoft Application documentation library Prerequisite publications Related publications Tioli Monitoring Community on Serice Management Connect Other sources of documentation Notices Trademarks Terms and conditions for product documentation.. 19 IBM Online Priacy Statement Index Copyright IBM Corp. 2009, 2016 iii

6 i Microsoft Host Integration Serer agent Installation and Configuration Guide

7 Tables 1. Mechanisms used to gather attributes Copyright IBM Corp. 2009, 2016

8 i Microsoft Host Integration Serer agent Installation and Configuration Guide

9 Chapter 1. Oeriew of the agent The IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Host Integration Serer Agent (product code QH) proides you with the capability to monitor Microsoft Host Integration Serer. You can also use the agent to take basic actions with the Microsoft Host Integration Serer. IBM Tioli Monitoring is the base software for the Microsoft Host Integration Serer agent. IBM Tioli Monitoring IBM Tioli Monitoring proides a way to monitor the aailability and performance of all the systems in your enterprise from one or seeral designated workstations. It also proides useful historical data that you can use to track trends and to troubleshoot system problems. You can use IBM Tioli Monitoring to achiee the following tasks: Monitor for alerts on the systems that you are managing by using predefined situations or custom situations. Establish your own performance thresholds. Trace the causes leading to an alert. Gather comprehensie data about system conditions. Use policies to take actions, schedule work, and automate manual tasks. The Tioli Enterprise Portal is the interface for IBM Tioli Monitoring products. You can use the consolidated iew of your enironment as seen in the Tioli Enterprise Portal to monitor and resole performance issues throughout the enterprise. See the IBM Tioli Monitoring publications listed in Prerequisite publications on page 15 for complete information about IBM Tioli Monitoring and the Tioli Enterprise Portal. Functions of the monitoring agent Aailability and resource monitoring Monitor the following core processes, and indicate when they are down: SNA Base process SNA RPC process SNA DDM process SNA Serer process SNA Management Agent Monitors processor and memory consumption for the following optional processes, if present: SNA Host Account Synch process SNA Print process TN3270 process TN5250 process SNA LU6.2 Resynchronization process Shared Folders Gateway process Performance monitoring Collect performance attributes and proide appropriate situations for the following serices: SNA Serice actiity Copyright IBM Corp. 2009,

10 APPC Local LU actiity COMTI actiity SNA Connection actiity SNA LU Session actiity TN3270 Serer actiity SDLC, IPDLC and Distributed Link Serice actiity Error and eent log monitoring Monitor key errors and eents that affect aailability or performance, Monitor warning and error eents in the Windows Eent Log for Applications, for eents related to COMTI, SNA and other elements of Host Integration Serer. Actions Proides Take Action commands for the following actions: Starting and stopping serices Enabling and disabling serices Setting and resetting performance counters Historical data Proides a history enablement file that proides the ability to generate reports for all metrics collected. New in this release For ersion of the Microsoft Host Integration Serer agent, no new features were added since For ersion of the Microsoft Host Integration Serer agent, the following enhancements hae been made since ersion 6.3, including the fix packs: Changes related to system requirements. See the information about system requirements in the Software product compatibility reports ( clarity/index.html) New attribute groups: Link Serice Distributed SNA Configured Users SNA LU APPC Local SNA LU APPC Remote New or changed iews: Link Serice Distributed Stats SNA Configured Users SNA LU APPC Local SNA LU APPC Remote New or changed workspaces: Status and Configuration Link Serice Stats SNA LU APPC Local and Remote New or changed situations: KQH SNA Serer Unreachable KQH Link Serice Down Updated the kqh.baroc file to support eent mapping Added the Prerequisite Scanner report to erify the aailability of tables and iews in the Tioli Data Warehouse for the predefined reports 2 Microsoft Host Integration Serer agent Installation and Configuration Guide

11 Added new Cognos data models and reports Components of the IBM Tioli Monitoring enironment After you install and set up the Microsoft Host Integration Serer agent, you hae an enironment that contains the client, serer, and monitoring agent implementation for Tioli Monitoring. This Tioli Monitoring enironment contains the following components: Tioli Enterprise Portal client The portal has a user interface based on Jaa for iewing and monitoring your enterprise. Tioli Enterprise Portal Serer The portal serer is placed between the client and the Tioli Enterprise Monitoring Serer and enables retrieal, manipulation, and analysis of data from the monitoring agents. The Tioli Enterprise Portal Serer is the central repository for all user data. Tioli Enterprise Monitoring Serer The monitoring serer acts as a collection and control point for alerts receied from the monitoring agents, and collects their performance and aailability data. The Tioli Enterprise Monitoring Serer is also a repository for historical data. Tioli Enterprise Monitoring Agent, Microsoft Host Integration Serer agent This monitoring agent collects data and distributes the data to the Tioli Enterprise Monitoring Serer, Tioli Enterprise Portal Serer, Tioli Enterprise Portal, Tioli Data Warehouse, and Tioli Integrated Portal. IBM Tioli Netcool/OMNIbus Tioli Netcool/OMNIbus is an optional component and the recommended eent management component. The Netcool/OMNIbus software is a serice leel management (SLM) system that deliers real-time, centralized monitoring of complex networks and IT domain eents. Eent information is tracked in a high-performance, in-memory database and presented to specific users through indiidually configurable filters and iews. The software includes automation functions that you can use to perform intelligent processing on managed eents. You can use this software to forward eents for Tioli Monitoring situations to Tioli Netcool/OMNIbus. IBM Tioli Enterprise Console The Tioli Enterprise Console is an optional component that acts as a central collection point for eents from arious sources, including eents from other Tioli software applications, Tioli partner applications, custom applications, network management platforms, and relational database systems. You can iew these eents through the Tioli Enterprise Portal (by using the eent iewer), and you can forward eents from Tioli Monitoring situations to the Tioli Enterprise Console component. If you do not already use Tioli Enterprise Console and need an eent management component, you can choose to use IBM Tioli Netcool/OMNIbus. IBM Tioli Common Reporting Tioli Common Reporting is a separately installable feature aailable to users of Tioli software that proides a consistent approach to generating and customizing reports. Some indiidual products proide reports that are designed for use with Tioli Common Reporting and hae a consistent look and feel. IBM Tioli Application Dependency Discoery Manager (TADDM) TADDM deliers automated discoery and configuration tracking capabilities to build application maps that proide real-time isibility into application complexity. IBM Tioli Business Serice Manager The Tioli Business Serice Manager component deliers real-time information to help you respond to alerts effectiely based on business requirements. Optionally, you can use this component to meet serice-leel agreements (SLAs). Use the Tioli Business Serice Manager tools to help build a serice model that you can integrate with Tioli Netcool/OMNIbus alerts or Chapter 1. Oeriew of the agent 3

12 optionally integrate with data from an SQL data source. Optional components proide access to data from other IBM Tioli applications such as Tioli Monitoring and TADDM. Tioli Integrated Portal Tioli Integrated Portal helps the interaction and secure passing of data between Tioli products through a common portal. Within the same dashboard iew, you can launch from one application to another and research different aspects of your managed enterprise. This component is installed automatically with the first Tioli product that uses the Tioli Integrated Portal framework. Subsequent products can install updated ersions of Tioli Integrated Portal. After ersion 2.2, this component is replaced by the Dashboard Application Serices Hub. Agent Management Serices You can use IBM Tioli Monitoring Agent Management Serices to manage the Microsoft Host Integration Serer agent. Agent Management Serices is aailable for the following IBM Tioli Monitoring OS agents: Windows, Linux, and UNIX. The serices are designed to keep the Microsoft Host Integration Serer agent aailable, and to proide information about the status of the product to the Tioli Enterprise Portal. For more information about Agent Management Serices, see Agent Management Serices in the IBM Tioli Monitoring Administrator's Guide. IBM Tioli Monitoring V6.2.2, Fix Pack 2 or later proides support for Agent Management Serices. User interface options Installation of the base IBM Tioli Monitoring software and other integrated applications proides arious interfaces that you can use to work with your resources and data. The following interfaces are aailable: Tioli Enterprise Portal user interface You can run the Tioli Enterprise Portal as a desktop application or a browser application. The client interface is a graphical user interface (GUI) based on Jaa on a Windows or Linux workstation. The browser application is automatically installed with the Tioli Enterprise Portal Serer. The desktop application is installed by using the Tioli Monitoring installation media or with a Jaa Web Start application. To start the Tioli Enterprise Portal browser client in your Internet browser, enter the URL for a specific Tioli Enterprise Portal browser client installed on your web serer. Command-line interface You can use Tioli Monitoring commands to manage the Tioli Monitoring components and their configuration. You can also run commands at the Tioli Enterprise Console eent serer or the Tioli Netcool/OMNIbus ObjectSerer to configure eent synchronization for enterprise situations. Manage Tioli Enterprise Monitoring Serices window You can use the window for the Manage Tioli Enterprise Monitoring Serices utility to configure the agent and start Tioli serices not designated to start automatically. IBM Tioli Netcool/OMNIbus eent list You can use the Netcool/OMNIbus eent list to monitor and manage eents. An eent is created when the Netcool/OMNIbus ObjectSerer receies an eent, alert, message, or data item. Each eent is made up of columns (or fields) of information that are displayed in a row in the ObjectSerer alerts.status table. The Tioli Netcool/OMNIbus web GUI is also a web-based application that processes network eents from one or more data sources and presents the eent data in arious graphical formats. IBM Tioli Enterprise Console You can use the Tioli Enterprise Console to help ensure the optimal aailability of an IT serice 4 Microsoft Host Integration Serer agent Installation and Configuration Guide

13 for an organization. The Tioli Enterprise Console is an eent management application that integrates system, network, database, and application management. If you do not already use Tioli Enterprise Console and need an eent management component, you can choose to use Tioli Netcool/OMNIbus. IBM Tioli Common Reporting Use the Tioli Common Reporting web user interface for specifying report parameters and other report properties, generating formatted reports, scheduling reports, and iewing reports. This user interface is based on the Dashboard Application Serices Hub for Tioli Common Reporting 3.1 and on Tioli Integrated Portal for earlier ersions. IBM Tioli Application Dependency Discoery Manager The Discoery Management Console is the TADDM client user interface for managing discoeries. IBM Tioli Business Serice Manager The Tioli Business Serice Manager console proides a graphical user interface that you can use to logically link serices and business requirements within the serice model. The serice model proides an operator with a second-by-second iew of how an enterprise is performing at any moment in time or how the enterprise performed oer a time period. Tioli Integrated Portal Web-based products that are built on the Tioli Integrated Portal framework share a common user interface where you can launch applications and share information. After ersion 2.2, this interface is replaced by the Dashboard Application Serices Hub. Data sources Monitoring agents collect data from specific data sources. The Microsoft Host Integration Serer agent collects data from the following sources: You can use (Windows Management Instrumentation) to monitor and control managed resources throughout the network. Resources include hard dries, file systems, operating system settings, processes, serices, shares, registry settings, networking components, eent logs, users, and groups. is built into clients with Windows 2000 or later, and can be installed on any 32-bit Windows client. Perfmon You can use the Windows Performance Monitor, or Perfmon, to iew arious system and application performance metrics for collection and use by management applications. You typically iew system metrics on a Windows system through the 'perfmon' application. Aailability You can use the agent to monitor the aailability of the application and related components in the following ways: Monitor the Windows serices used by the application Scripts You can use the agent's application-specific commands and interfaces to gather metrics. Windows Eent Log You can use the agent to collect Windows Eent Log entries that are related to the monitored resource and forwards them to IBM Tioli Monitoring. The following table shows each attribute group and the mechanism that is used to gather the attributes. Chapter 1. Oeriew of the agent 5

14 Table 1. Mechanisms used to gather attributes Attribute group Aailability Eent Log Performance Object Status Application Integration HIP Application Integration WIP Managed Application Integration WIP MSFT DB2 Access Library SNA Connections SNA Logical Unit Sessions SNA 3270 Response Times TN3270 Serer Session Integrator Serer Session Integrator Serer PLUs MQ Bridge MQBridge MQS to MSMQ MQBridge MQS to MSMQ Tx MQBridge MSMQ to MQS MQBridge MSMQ to MQS Tx MQBridge Channel MQBridge Connected Network MQBridge Serice MQBridge Message Pipe Trace SNA Application Trace SNA NetView Trace SNA Print Trace SNA Serer Trace TN3270 Trace TN5250 Trace SNA Manage Client Trace SNA Base Trace SNA Mng Agent Trace SNA Serer Manager HIS Tracing HIS Databases HIS Information SNA Serer SNA Serice Print SNA Connection Configuration SNA Domain SNA APPC Mode Collection source Operating system Windows Eent Log Operating system Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Perfmon Script Script Script 6 Microsoft Host Integration Serer agent Installation and Configuration Guide

15 Table 1. Mechanisms used to gather attributes (continued) Attribute group Collection source Link Serice Link Serice IPDLC SNA LU3270 SNA LU LUA SNA LU Display SNA LU Print SNA Serice SNA Serice TN3270 SNA Serice TN5250 SNA Pool SNA Pool Display SNA Print Session Status SNA Connection Status Print Session Status Serice Print Status Serice SNA Status Serice TN3270 Status Serice TN5250 Status TN3270 Session Status TN5250 Session Status LU3270 Status Client Connection Status APPC Local LU Status APPC Session SNA Domain Topology Script Link Serice SDLC Script Link Serice Distributed Script SNA Configured Users SNA LU APPC Local SNA LU APPC Remote Chapter 1. Oeriew of the agent 7

16 8 Microsoft Host Integration Serer agent Installation and Configuration Guide

17 Chapter 2. Agent installation and configuration Agent installation and configuration requires the use of the IBM Tioli Monitoring Installation and Setup Guide and agent-specific installation and configuration information. To install and configure the Microsoft Host Integration Serer agent, use the Installing monitoring agents procedures in the IBM Tioli Monitoring Installation and Setup Guide. If you are installing silently by using a response file, see Performing a silent installation of IBM Tioli Monitoring in the IBM Tioli Monitoring Installation and Setup Guide. With the self-describing agent capability, new or updated IBM Tioli Monitoring agents using IBM Tioli Monitoring V6.2.3 or later can become operational after installation without haing to perform additional product support installation steps. To take adantage of this capability, see Enabling self-describing agent capability at the hub monitoring serer in the IBM Tioli Monitoring Installation and Setup Guide. Also, see Self-describing monitoring agents in the IBM Tioli Monitoring Administrator's Guide. Requirements Before installing and configuring the agent, make sure your enironment meets the requirements for the IBM Tioli Composite Application Manager for Microsoft Applications: Microsoft Host Integration Serer Agent. For the most up-to-date information about system requirements, see the Software product compatibility reports ( Search for the ITCAM for Microsoft Application product. Installing language packs The steps for installing language packs depend on which operating system and mode of installation you are using. To install a language pack for the agent support files on the Tioli Enterprise Monitoring Serer, the Tioli Enterprise Monitoring Agent, and the Tioli Enterprise Portal Serer, make sure that you installed the product in the English language. Then use the steps for the operating system or mode of installation you are using: Installing language packs on Windows systems Installing language packs on UNIX or Linux systems on page 10 Installing language packs on Windows, UNIX, or Linux systems silently on page 10 Installing language packs on Windows systems You can install the language packs on a Windows system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. On the language pack CD, double-click the lpinstaller.bat file to start the installation program. 2. Select the language of the installer and click OK. 3. In the Introduction panel, click Next Copyright IBM Corp. 2009,

18 4. Click Add/Update and click Next. 5. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 6. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 7. Select the languages that you want to install and click Next. 8. Examine the installation summary page and click Next to begin installation. 9. After installation completes, click Finish to exit the installer. 10. Restart the Tioli Enterprise Portal, Tioli Enterprise Portal Serer, and Eclipse Help Serer if any of these components are installed. Installing language packs on UNIX or Linux systems You can install the language packs on a UNIX or Linux system. Before you begin First, make sure that you installed the product in the English language. Procedure 1. Enter the mkdir command to create a temporary directory on the computer, for example, mkdir dir_name. Make sure that the full path of the directory does not contain any spaces. 2. Mount the language pack CD to the temporary directory that you created. 3. Enter the following command to start the installation program: cd dir_name lpinstaller.sh -c install_dir Where: install_dir is where you installed IBM Tioli Monitoring. Typically, the directory name is /opt/ibm/itm for UNIX and Linux systems. 4. Select the language of the installer and click OK. 5. In the Introduction panel, click Next. 6. Click Add/Update and click Next. 7. Select the folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder where the installer executable file is located. 8. Select the language support for the agent of your choice and click Next. To make multiple selections, press Ctrl and select the language that you want. 9. Select the languages that you want to install and click Next. 10. Examine the installation summary page and click Next to begin installation. 11. After installation completes, click Finish to exit the installer. 12. Restart the Tioli Enterprise Portal, Tioli Enterprise Portal Serer, and Eclipse Help Serer if any of these components are installed. Installing language packs on Windows, UNIX, or Linux systems silently You can use the silent-mode installation method to install the language packs. In silent mode, the installation process obtains the installation settings from a predefined response file. It does not prompt you for any information. Before you begin First, make sure that you installed the product in the English language. 10 Microsoft Host Integration Serer agent Installation and Configuration Guide

19 Procedure 1. Copy and paste the ITM_Agent_LP_silent.rsp response file template as shown in Response file example. 2. Change the following parameter settings: NLS_PACKAGE_FOLDER Folder where the National Language Support package (NLSPackage) files are located. Typically, the NLSPackage files are located in the nlspackage folder, for example: NLS_PACKAGE_FOLDER = //tmp//lp//nlspackage. PROD_SELECTION_PKG Name of the language pack to install. Seeral product components can be included in one language package. You might want to install only some of the aailable components in a language pack. BASE_AGENT_FOUND_PKG_LIST Agent for which you are installing language support. This alue is usually the same as PROD_SELECTION_PKG. LANG_SELECTION_LIST Language you want to install. 3. Enter the command to install the language pack with a response file (silent installation): For Windows systems: lpinstaller.bat -f path_to_response_file For UNIX or Linux systems: lpinstaller.sh -c candle_home -f path_to_response_file where candle_home is the IBM Tioli Monitoring base directory. Response file example # IBM Tioli Monitoring Agent Language Pack Silent Installation Operation # #This is a sample response file for silent installation mode for the IBM Tioli #Monitoring Common Language Pack Installer. #. #This file uses the IBM Tioli Monitoring Common Agent Language Pack with the #install package as an example. #Note: #This response file is for the INSTALLATION of language packs only. #This file does not support UNINSTALLATION of language packs in silent mode. # # #To successfully complete a silent installation of the the example of Common Agent #localization pack, complete the following steps: # #1.Copy ITM_Agent_LP_silent.rsp to the directory where lpinstaller.bat or #lpinstaller.sh is located (IBM Tioli Monitoring Agent Language Pack build #location). # #2.Modify the response file so that it is customized correctly and completely for #your site. # Complete all of the following steps in the response file. # #3.After customizing the response file, inoke the silent installation using the #following command: #For Windows: # lpinstaller.bat -f <path_to_response_file> #For UNIX and Linux: # lpinstaller.sh -c <candle_home> -f <path_to_response_file> #Note:<candle_home> is the IBM Tioli Monitoring base directory. # Chapter 2. Agent installation and configuration 11

20 # #Force silent install mode. # INSTALLER_UI=silent # #Run add and update actions. # CHOSEN_INSTALL_SET=ADDUPD_SET # #NLS Package Folder, where the NLS Packages exist. #For Windows: # Use the backslash-backslash(\\) as a file separator (for example, #C:\\zosgm\\LCD \\nlspackage). #For UNIX and Linux: # Use the slash-slash (//) as a file separator (for example, #//installtioli//lpsilenttest//nlspackage). # #NLS_PACKAGE_FOLDER=C:\\zosgm\\LCD \\nlspackage NLS_PACKAGE_FOLDER=//tmp//LP//nlspackage # #List the packages to process; both ariables are required. #Each ariable requires that full paths are specified. #Separate multiple entries with a semicolon (;). #For Windows: # Use the backslash-backslash(\\) as a file separator. #For Unix and Linux: # Use the slash-slash (//) as a file separator. # #PROD_SELECTION_PKG=C:\\zosgm\\LCD \\nlspackage\\KIP_NLS.nlspkg #BASE_AGENT_FOUND_PKG_LIST=C:\\zosgm\\LCD \\nlspackage\\KIP_NLS.nlspkg PROD_SELECTION_PKG=//tmp//LP//nlspackage//kex_nls.nlspkg;//tmp//LP//nlspackage// koq_nls.nlspkg BASE_AGENT_FOUND_PKG_LIST=//tmp//LP//nlspackage//kex_nls.nlspkg;// tmp//lp//nlspackage//koq_nls.nlspkg # #List the languages to process. #Separate multiple entries with semicolons. # LANG_SELECTION_LIST=pt_BR;fr;de;it;ja;ko;zh_CN;es;zh_TW Prerequisites checking The Prerequisite Scanner utility erifies whether all prerequisites that are required for the agent installation are met. The Prerequisite Scanner creates a log file that contains a report of all prerequisites checks when the Prerequisite Scanner was run. For the Microsoft Host Integration Serer agent, the Prerequisite Scanner erifies the following requirements: Memory Disk Operating systems Microsoft Host Integration Serer ersions Additionally, the Prerequisite Scanner erifies whether the user, who installs the agent, is a member of the Administrators group. For detailed information about installation prerequisites, see the Software product compatibility reports ( You can run the Prerequisite Scanner in stand-alone mode or remotely. For more information about the Prerequisite Scanner, see Prerequisite Checking for IBM Tioli Monitoring agents in the IBM Tioli Monitoring Installation and Setup Guide. 12 Microsoft Host Integration Serer agent Installation and Configuration Guide

21 Running as a non-administrator user You can run the monitoring agent for Host Integration Serer as a non-administrator user; howeer, some functionality is unaailable. To create a non-administrator user, create a new user (non-administrator) and set up registry permissions for the new user as follows: Full access to the CANDLE_HOME directory Read access to the HKEY_LOCAL_MACHINE directory Full access to the HKLM\Software\Candle directory for 32-bit agents Full access to the HKLM\Software\Wow6432Node\Candle directory for 64-bit agents If you define these permissions for a non-administrator user, data is displayed for all the and registry-based attribute groups. See Data sources on page 5 for a list of all the Perfmon-based attributes. The non-administrator user must be a member of the Performance Monitor Users and Performance Log Users. In Windows Serer 2003 systems, the following attribute groups show data for users who are members of the Administrators group: SNA 3270 Response Times SNA Connections SNA Logical Unit Sessions TN3270 Serer For users who are members of the Administrators group, the Aailability attribute group shows the current data for all the serices that are related to the Host Integration Serer. Chapter 2. Agent installation and configuration 13

22 14 Microsoft Host Integration Serer agent Installation and Configuration Guide

23 Appendix. ITCAM for Microsoft Application documentation library Various publications are releant to the use of ITCAM for Microsoft Application. For information about how to access and use the publications, see Using the publications ( using_publications.htm). To find publications from the preious ersion of a product, click Preious ersions under the name of the product in the Contents pane. Documentation for this product is in the ITCAM for Microsoft Applications Information Center ( welcome_msapps631.html) Quick Start Guides Offering Guide Download instructions Links to Prerequisites Installation and Configuration Guide for each agent Link to Reference information for each agent Link to Troubleshooting Guide for each agent Prerequisite publications To use the information about the agents effectiely, you must hae some prerequisite knowledge. See the following information at the IBM Tioli Monitoring Information Center ( support/knowledgecenter/ssaubv/com.ibm.omegamon_share.doc_ /shared_welcome/ welcome.htm) to gain prerequisite knowledge: IBM Tioli Monitoring Administrator's Guide IBM Tioli Monitoring Installation and Setup Guide IBM Tioli Monitoring High Aailability Guide for Distributed Systems IBM Tioli Monitoring: Installation and Configuration Guides for the following agents: Operating System agents and Warehouse agents IBM Tioli Monitoring: User's Guides for the following agents: Agentless OS monitors, Log file agent, System p agents, Systems Director base agent IBM Tioli Monitoring Agent Builder User's Guide IBM Tioli Monitoring Command Reference IBM Tioli Monitoring: Messages IBM Tioli Monitoring Troubleshooting Guide IBM Tioli Monitoring: References for the following agents: Operating System agents and Warehouse agents IBM Tioli Monitoring: Troubleshooting Guides for the following agents: Operating System agents and Warehouse agents Tioli Enterprise Portal User's Guide Copyright IBM Corp. 2009,

24 Related publications The publications in related information centers proide useful information. See the following information centers, which you can find by accessing Tioli Documentation Central ( %20Documentation%20Central): Tioli Monitoring Tioli Application Dependency Discoery Manager Tioli Business Serice Manager Tioli Common Reporting Tioli Enterprise Console Tioli Netcool/OMNIbus Tioli Monitoring Community on Serice Management Connect Serice Management Connect (SMC) is a repository of technical information that is organized by communities. Access Serice Management Connect at For information about Tioli products, see the Application Performance Management community ( Connect, learn, and share with Serice Management professionals. Get access to deelopers and product support technical experts who proide their perspecties and expertise. You can use SMC for these purposes: Become inoled with transparent deelopment, an ongoing, open engagement between other users and IBM deelopers of Tioli products. You can access early designs, sprint demonstrations, product roadmaps, and prerelease code. Connect one-on-one with the experts to collaborate and network about Tioli and the Application Performance Management community. Read blogs to benefit from the expertise and experience of others. Use wikis and forums to collaborate with the broader user community. Other sources of documentation You can obtain additional technical documentation about monitoring products from other sources. See the following sources of technical documentation about monitoring products: IBM Integrated Serice Management Library ( ismlibrary/) is an online catalog that contains integration documentation as well as other downloadable product extensions. IBM Redbook publications ( include Redbooks publications, Redpapers, and Redbooks technotes that proide information about products from platform and solution perspecties. Technotes ( which are found through the IBM Software Support website, proide the latest information about known product limitations and workarounds. 16 Microsoft Host Integration Serer agent Installation and Configuration Guide

25 Notices This information was deeloped for products and serices offered in the US. This material might be aailable from IBM in other languages. Howeer, you may be required to own a copy of the product or product ersion in that language in order to access it. IBM may not offer the products, serices, or features discussed in this document in other countries. Consult your local IBM representatie for information on the products and serices currently aailable in your area. Any reference to an IBM product, program, or serice is not intended to state or imply that only that IBM product, program, or serice may be used. Any functionally equialent product, program, or serice that does not infringe any IBM intellectual property right may be used instead. Howeer, it is the user's responsibility to ealuate and erify the operation of any non-ibm product, program, or serice. IBM may hae patents or pending patent applications coering subject matter described in this document. The furnishing of this document does not grant you any license to these patents. You can send license inquiries, in writing, to: IBM Director of Licensing IBM Corporation North Castle Drie, MD-NC119 Armonk, NY US For license inquiries regarding double-byte character set (DBCS) information, contact the IBM Intellectual Property Department in your country or send inquiries, in writing, to: Intellectual Property Licensing Legal and Intellectual Property Law IBM Japan Ltd , Nihonbashi-Hakozakicho, Chuo-ku Tokyo , Japan INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Any references in this information to non-ibm websites are proided for conenience only and do not in any manner sere as an endorsement of those websites. The materials at those websites are not part of the materials for this IBM product and use of those websites is at your own risk. IBM may use or distribute any of the information you proide in any way it beliees appropriate without incurring any obligation to you. Copyright IBM Corp. 2009,

26 Licensees of this program who wish to hae information about it for the purpose of enabling: (i) the exchange of information between independently created programs and other programs (including this one) and (ii) the mutual use of the information which has been exchanged, should contact: IBM Director of Licensing IBM Corporation North Castle Drie, MD-NC119 Armonk, NY US Such information may be aailable, subject to appropriate terms and conditions, including in some cases, payment of a fee. The licensed program described in this document and all licensed material aailable for it are proided by IBM under terms of the IBM Customer Agreement, IBM International Program License Agreement or any equialent agreement between us. The performance data discussed herein is presented as deried under specific operating conditions. Actual results may ary. Information concerning non-ibm products was obtained from the suppliers of those products, their published announcements or other publicly aailable sources. IBM has not tested those products and cannot confirm the accuracy of performance, compatibility or any other claims related to non-ibmproducts. Questions on the capabilities of non-ibm products should be addressed to the suppliers of those products. Statements regarding IBM's future direction or intent are subject to change or withdrawal without notice, and represent goals and objecties only. This information is for planning purposes only. The information herein is subject to change before the products described become aailable. This information contains examples of data and reports used in daily business operations. To illustrate them as completely as possible, the examples include the names of indiiduals, companies, brands, and products. All of these names are fictitious and any similarity to actual people or business enterprises is entirely coincidental. COPYRIGHT LICENSE: This information contains sample application programs in source language, which illustrate programming techniques on arious operating platforms. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of deeloping, using, marketing or distributing application programs conforming to the application programming interface for the operating platform for which the sample programs are written. These examples hae not been thoroughly tested under all conditions. IBM, therefore, cannot guarantee or imply reliability, sericeability, or function of these programs. The sample programs are proided "AS IS", without warranty of any kind. IBM shall not be liable for any damages arising out of your use of the sample programs. Each copy or any portion of these sample programs or any deriatie work must include a copyright notice as follows: (your company name) (year). Portions of this code are deried from IBM Corp. Sample Programs. Copyright IBM Corp. 2009, Microsoft Host Integration Serer agent Installation and Configuration Guide

27 Trademarks IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and serice names might be trademarks of IBM or other companies. A current list of IBM trademarks is aailable on the web at "Copyright and trademark information" at Linux is a trademark of Linus Toralds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Jaa and all Jaa-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. Terms and conditions for product documentation Permissions for the use of these publications are granted subject to the following terms and conditions. Applicability These terms and conditions are in addition to any terms of use for the IBM website. Personal use You may reproduce these publications for your personal, noncommercial use proided that all proprietary notices are presered. You may not distribute, display or make deriatie work of these publications, or any portion thereof, without the express consent of IBM. Commercial use You may reproduce, distribute and display these publications solely within your enterprise proided that all proprietary notices are presered. You may not make deriatie works of these publications, or reproduce, distribute or display these publications or any portion thereof outside your enterprise, without the express consent of IBM. Rights Except as expressly granted in this permission, no other permissions, licenses or rights are granted, either express or implied, to the publications or any information, data, software or other intellectual property contained therein. IBM reseres the right to withdraw the permissions granted herein wheneer, in its discretion, the use of the publications is detrimental to its interest or, as determined by IBM, the aboe instructions are not being properly followed. Notices 19

28 You may not download, export or re-export this information except in full compliance with all applicable laws and regulations, including all United States export laws and regulations. IBM MAKES NO GUARANTEE ABOUT THE CONTENT OF THESE PUBLICATIONS. THE PUBLICATIONS ARE PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. IBM Online Priacy Statement IBM Software products, including software as a serice solutions, ( Software Offerings ) may use cookies or other technologies to collect product usage information, to help improe the end user experience, to tailor interactions with the end user or for other purposes. In many cases no personally identifiable information is collected by the Software Offerings. Some of our Software Offerings can help enable you to collect personally identifiable information. If this Software Offering uses cookies to collect personally identifiable information, specific information about this offering's use of cookies is set forth in the following paragraphs. Depending upon the configurations deployed, this Software Offering may use session cookies that collect each user's user name for purposes of session management, authentication, and single sign-on configuration. These cookies can be disabled, but disabling them will also likely eliminate the functionality they enable. If the configurations deployed for this Software Offering proide you as customer the ability to collect personally identifiable information from end users ia cookies and other technologies, you should seek your own legal adice about any laws applicable to such data collection, including any requirements for notice and consent. For more information about the use of arious technologies, including cookies, for these purposes, See IBM's Priacy Policy at and IBM's Online Priacy Statement at the section entitled Cookies, Web Beacons and Other Technologies and the IBM Software Products and Software-as-a-Serice Priacy Statement at 20 Microsoft Host Integration Serer agent Installation and Configuration Guide

29 Index A agent functions 1 Agent Management Serices 4 Application Performance Management community on SMC 16 C components 3 IBM Tioli Monitoring 3 configuration agent 9 configuring the monitoring agent 9 D data collection 5 data sources 5 documentation See publications E enhancements 2 I IBM Tioli Monitoring 3 oeriew 1 installation agent 9 installing language packs 9 installing the monitoring agent 9 Integrated Serice Management Library documentation 16 interface user 4 P prerequisite publications 15 Prerequisite Scanner 12 prerequisites 12 publications 15, 16 IBM Tioli Monitoring 15 Integrated Serice Management Library 16 prerequisite 15 Redbooks 16 related 16 Serice Management Connect 16 SMC See Serice Management Connect Technotes 16 R Redbooks 16 requirements 9 response file template 9 S Serice Management Connect 16 silent installation 9 silent installation of language packs 9 SMC See Serice Management Connect T Technotes 16 U user interface options 4 L language packs 9 installing 9 silent installation 9 N new in this release 2 O operating systems 9 oeriew IBM Tioli Monitoring 1 Copyright IBM Corp. 2009,

30 22 Microsoft Host Integration Serer agent Installation and Configuration Guide

31

32 IBM Printed in USA SC