Bogen Commander. Software Instruction Manual Model MCPCI. P.O. Box 575 Ramsey NJ Tel Fax: Web:

Transcription

1 Bogen Commander Software Instruction Manual Model MCPCI P.O. Box 575 Ramsey NJ Tel Fax: Web: Bogen Communications, Inc. All rights reserved. Printed in the USA R3 0012

2 B o g e n C o m m a n d e r Table of Contents 1.0 Introduction and Installation Page Product Description and Overview Page Understanding System Requirements Page 1 1 Hardware Requirements Page 1 1 Software Requirements Page 1 1 Multicom 2000 Requirements Page Installing the Personal Computer Interface Page Getting Help Page Programming the Bogen Commander Page Understanding the Bogen Commander Folder System..Page Creating a Customer Folder Page Creating a Facility Database Page Modifying Facility Data Page Deleting Facility Data Page Defining Station Characteristics Page Adding Station Details Page Modifying Station Details Page Deleting Station Details Page Defining Schedule Details Page Adding Schedule Details Page Setting Daily Schedules Page Modifying Schedule Details Page Deleting Schedule Details Page Using System Tools Page Connecting to Multicom Page 3 2 Multicom 2000 RS232 Signals Page Uploading to Multicom Page Downloading from Multicom Page Running Diagnostic Tests Page System Tests Page 3 4 Address Write Test Page 3 4 Clock Test Page 3 4 Memory Tests Page System Card Checks Page 3 5 Analog Card Test Page 3 5 Station Card Test Page 3 5 Telephone Card Test Page Diagnostics Screen Fields Page Creating a Facility Report Page 4 1

3 C h a p t e r O n e Introduction and Installation Product Description and Overview The Bogen Commander application interface provides a user-friendly alternative to programming and testing the Multicom 2000 Administrative Communication System. The Bogen Commander provides users with a flexible, easy-to-use software solution for facility database creation and maintenance. With the Bogen Commander, you can: Design and create Multicom 2000 facility databases, including system, station and schedule information, using an interface that looks like Windows Explorer. Upload or download database information to and from the Multicom 2000 using a local direct or remote dial connection. Databases are created and modified offline, then uploaded to the Multicom system. Test Multicom 2000 components, including analog, station and telephone cards, address validity and memory. Diagnostics are performed while on-line with the Multicom 2000 via the local or remote connection. The Bogen Commander enables you to create and configure the databases necessary to control the behavior of the Multicom Using a personal computer, you configure one or more customerspecific databases, defining facility, station and schedule details. The personal computer is not necessary for daily unit operation. In addition to initial facility creation, the Bogen Commander enables you to update, modify or delete existing database information, including data previously programmed into the Multicom Understanding System Requirements To operate the Bogen Commander software, the personal computer (PC) must meet the minimum system requirements outlined below. Hardware Requirements The minimum hardware requirements that your Personal Computer (PC) system needs to run the Personal Computer Interface (PCI) include: 486 DX4 100MHz processor or higher (Pentium highly recommended) 16 MB RAM Hard Drive with at least 100 MB of free space 1 available Serial communications port (RS232) 3 1/2 disk drive Software Requirements The minimum operating system and software requirements that your PC system needs to run the PCI include: Windows/95, Windows/98, or Windows/NT 4.0 Chapter 1 Introduction and Installation 1 1

4 Multicom 2000 Requirements Multicom 2000 software version 4.40 or NOTE: If upgrading to Multicom 2000 version 4.40 and the existing Multicom processor card is the MCPCA model, the processor card must be replaced with a model MCPCA2 processor card. In this case, purchase a MCPCA2 with version 4.40 already installed on it. NOTE: If upgrading the processor card to MCPCA2, any MCDS Telephones connected to the system must be upgraded to version 3.0 (MCDSSW) or they can be replaced with MCDS2 or MCDS3 phones. 1.3 Installing the Personal Computer Interface Before installing the Bogen Commander, check the minimum system requirements discussed in Section 1.2, Understanding System Requirements. If the PC does not meet the minimum requirements, you may have trouble installing or using the software. The Bogen Commander is designed for quick and easy installation. This section provides the information needed to install the Bogen Commander successfully. NOTE: If upgrading to Multicom 2000 version 4.40 or 4.41 from version 4.30, set the baud rate to 9600 or prior to connecting with the Bogen Commander. This is not necessary if upgrading from 4.40 to The baud rate can be set from an administrative telephone or by dialing 2** and selecting the proper baud rate. Chapter 1 Introduction and Installation To install the PCI software on a PC running Windows 95/98 or NT 4.0, follow the steps below. 1. Close any open applications. 2. Insert the installation diskette into the disk drive (usually drive A:). 3. Click the Start button and select Run to display the Run Dialog box. 4. Click on the Browse button to display the Browse dialog box. Find and click on the 3 1/2 Disk Drive (A) icon. Click on Open. 5. Select Setup.exe to place it in the File name text box. Click on the Open button to return to the Run dialog box. 6. Click on the OK button to begin the Setup Process. 7. Select OK to begin the installation process and follow the instructions on the screen. 8. The PCI setup program selects a default directory in which to install the Bogen Commander program. Selecting the default is recommended. 9. Remove the installation diskette from the drive. The setup program creates a shortcut on the desktop and start menu for launching the Bogen Commander software. NOTE: The shortcut for the desktop will not be created if running Windows NT

5 1.4 Getting Help If you need help while installing or operating the Bogen Commander PCI, call Technical Support at , Monday through Friday, 8:30 a.m. through 6:00 p.m., ET. Or, send an to Chapter 1 Introduction and Installation 1 3

6 C h a p t e r T w o Programming the Bogen Commander 2 The Bogen Commander enables you to: Create, modify and organize customer databases Store facility information, including contact closure, time zone duration, station and schedule characteristics Receive and send customer and facility information to the Multicom 2000 Provide access to the Multicom 2000 unit via modem or direct connection Test the system functions and individual cards installed in the Multicom 2000 system 2.1 Understanding the Bogen Commander Folder System The Bogen Commander folder system enables you to enter and store information for each individual customer and/or facility. Designed to resemble Windows Explorer, the folder system is easy to use and organize, facilitating both the entry and access of specific customer information. You determine the specific organization of the folders, including whether or not to maintain one or multiple Bogen Commander databases. There is no limit to the number of customer-specific folders that you create. If you elect to maintain one database, each customer is represented as a separate folder within that database. If you elect to maintain multiple databases, you create one or more customer folders per database. Facility databases appear as sub-folders and must be co-located with the associated customer folder. NOTE: You can create more than one facility for each customer. 2.2 Creating a Customer Folder The Bogen Commander enables you to create one or more customer folders to interface with the Multicom 2000 unit. The information entered is specific to each customer and the associated facilities for that customer. Information, including facility stations and schedules, can not be shared among customers or facilities, and must be entered for each customer folder created. Use the mouse or Tab key to move between data fields. NOTE: Additions and/or changes to the database must be saved using the Save option from the File menu. The Bogen Commander prompts you to save the database prior to changing facilities or exiting the database. However, it is recommended that when entering information, it is saved on a regular basis to avoid losing data in the case of PC lock ups or power failures. To create one or more customer folders, select the Bogen Commander icon. The Bogen Commander Screen appears on the screen (see Figure 2-1). Select the File option on the top left of the screen. A drop down menu appears on the screen (see Figure 2-2). 2 1

7 Figure 2-1: Bogen Commander Screen Figure 2-2: Customer Folder and Facility Database Screen 2 2

8 The fields on the Bogen Commander File Screen are: Open Database NOTE: New Rename Save Enables the user to create a new database or open a previously created Bogen Commander database. The database can contain multiple customers. Each customer can have one or more associated facilities. All Bogen Commander databases use the same file names and formats. If more than one PCI database is created, each database must reside in a different location on your hard drive. The files contained within the DATA folder make up the default PCI database. (The default path for the PCI database is C:\Bogen Commander\DATA.) Used to create a new customer folder and/or facility database. Allows the user to change the default or existing names of customer folders or facility databases. Saves the currently displayed database. Delete NOTE: Deletes the displayed customer folder or facility database. If the customer folder is deleted, ALL existing facilities associated with that folder are deleted. Report Exit Enables the user to create a detailed facility report sorted by station number, architectural number, level, day or night administrator. For more details on creating a facility report, refer to section 4.0, Creating a Facility Report. Exits the Bogen Commander program. To create a customer folder, follow the steps below. 1. Select the New option from the File menu, and then Customer from the drop down menu (see Figure 2-2). 2. A generic customer (Customer X) folder is added to the screen. 3. To rename the customer, highlight the customer name and select the Rename option from the File menu. 4. Type in the associated customer name and press Enter. 2.3 Creating a Facility Database The PCI enables you to create one or more facility databases for each customer folder. The databases contain the information required to program the Multicom 2000 unit and are specific to each unique customer facility, including software version, passwords, night ring characteristics, and settings. NOTE: You can create an unlimited number of facilities per customer; however, how quickly your computer responds will depend on its CPU speed because the more data that is in the PCI database, the slower the application responds when switching facilities. 2 3

9 To create a facility database, follow these steps: 1. Select the customer folder associated with the new facility. 2. Select the New option from the File Menu, and then Facility from the drop down menu. 3. A generic facility (Facility X) is added below the associated customer folder and the Facility Database Form appears on the screen (see Figure 2-3). 4. To rename the facility, highlight the facility name and select the Rename option from the File menu. 5. Type in the associated facility name and press Enter. 6. Enter the information in each of the Facility Database fields as specified below. Use the Tab or Enter key to move between fields. Figure 2-3: Facility Database Form Screen 2 4

10 The database information fields are: Software Version/EPROM Identifies the current version of Multicom software. Software Version/ From EEPROM Displays the software version identified by the Multicom unit following a download. (Note: This field can not be edited and is for display purposes only.) System Password User-defined four-digit (0-9) field used to enter the setup menu from an administrative telephone. Also used for the PCI to connect to the Multicom unit. NOTE: If the System Password does not match the current Multicom System Password, the connect fails and an Invalid System Password message appears on the screen. DISA Password User-defined four-digit (0-9) field used for direct inward station access. Security DISA Password User-defined four-digit (0-9) field used to access Multicom through a security DISA line. This feature requires an analog card (MCACB rev 9 or higher). Night Ring Admin Station All Station Zones Twice A Day Relay Closure 1 and 2 Info Identifies the specific administrative station that will handle outside line calls received during non-business hours. Outside line calls not answered within 15 seconds during night hours trigger a ringing tone to all or selected stations as defined below. The night ring station must be an administrative station level 7, 8 or 9. A value of 0* is used to remote answer the incoming outside line call. Selecting n/a from the drop down menu disables the night ring feature. If checked, indicates that all station speakers receive the night ring tone during non-business hours. If unchecked, only the zones specified in the Zones field (see below) receive the tone. Identifies which zones receive the night ring tone when outside line calls are received during non-business hours. A checkmark identifies which zone or zones receive the night ring tone. If the All Station option is selected, this field does not apply. Two times a day two different switches may be triggered for a set period of time. These switches may be closed primarily for secondary clock control and correction. Twice-a-Day Relay Feature. The Twice-a-Day Relay (P5 pin 4) is activated at the times specified for the associated duration. On-Time Indicates the activation time for the associated contact closure. Valid times range from 00:00 to 23:59. The PCI prevents invalid time entries. 2 5

11 Duration Indicates the number of seconds associated with the contact closure. Valid durations range from 0 to 59 seconds. The PCI prevents invalid duration values. Schedule Designates the specific days associated with the Twice-A-Day Relay. A checkmark indicates that the relay is active on the associated day. TV On Time / Off Time Specifies the time at which the TV On or Off code is sent to all remote control units (TMRC) connected to enhanced staff and administrative level stations. Schedule Identifies the days associated with the TV On and Off times defined above. A checkmark indicates that the on and off time apply to the associated day. Day Start This is when the system switches to its Day mode of operation. It identifies the time period for which the day administrative station is active. Telephones with night-only outside line access are prevented from placing outside line calls during this time. Valid times range from 00:00 to 23:58; but must be less than the Night Start time. Night Start Queue Timeout External Time Tone Emergency Link Station This is when the system switches to its Night mode of operation. It identifies the time period for which the night administrative station is active. During this time, telephones with the night-only outside line access can place outside line calls. Valid times range from 00:01 to 23:59; but must be larger than the Day Start time. Specifies the maximum amount of time that a staff station can remain on an administrative queue. Valid timeout values range from 1 to 999 minutes. If a staff station remains on an administrative station queue for longer than the timeout, the station is removed from that queue. Indicates which tone, 1-9, is heard when a zone is activated externally through the six available pins on P4 (pin 9 is time zone 1.pin 4 is time zone 6). All six zones receive the same tone. NOTE: Tone 9 only applies to version 4.0 and higher. Specifies the station that functions as the emergency link station. The emergency link station can be any administrative station that does not already function as a day or night administrative station or can be any staff or enhanced staff station. If an emergency link, the emergency caller is connected to the speaker, and the telephone rings and displays the emergency caller. If an enhanced staff or staff telephone is specified, the emergency caller is only connected to the speaker. 2 6

12 Max Restricted Digits Valid digits range from The default number of digits that can be dialed if a station has been assigned for restricted outside line access is 10. Hourly Contact Closure Minutes to Trigger Duration in Seconds Time Zone Durations Indicates the number of minutes after the hour at which the Hourly Contact Closure or Hourly Relay (Pin 5 on P5) is activated. For example, a value of 55 triggers Pin 5 to activate every hour at 55 minutes past the hour. Valid values range from 0 to 59. Specifies the amount of time the Hourly Contact Closure or Hourly Relay is active. Pin 5 can be activated for 1 to 59 seconds. Identifies the number of seconds the time tone is active for each time zone (1-8). Valid time ranges are from 1 to 59 seconds. External Relays On Time Indicates the activation time for each of the four external relays. Time is entered in 24-hour format. Relays 1 through 4 correspond to pins 9-6 on P5. NOTE: On Time must be less than or equal to Off Time. Off Time Secs Disable Architectural Dialing Disable Pre-announce Tone Indicates the deactivation time for each of the four external relays. Time is entered in 24-hour format. Relays 1 through 4 correspond to pins 9-6 on P5. NOTE: Off Time must be greater than or equal to On Time. Specifies the total number of seconds after Off Time at which each of the four external relays deactivates, enabling Off Time to be programmed to the second. Valid time ranges are from 0 to 59 seconds. NOTE: If On Time equals Off Time, seconds can not be zero (0). Specifies if stations are dialed by station or architectural number. If checked, stations must be dialed by station number. If unchecked, architectural number must be used. If checked, indicates that the pre-announce tone is disabled and will not be heard when connecting to a speaker or prior to a page. Disable Privacy Beep If checked, disables the privacy beep. When unchecked, the privacy beep is heard in 16-second intervals during an intercom call. 2 7

13 Switch Asterisk Four-Digit Dialing CPC Pulse NOTE: If the MCACB analog cards are used, the privacy beep is not heard if talk back has been activated during the previous 16 seconds, preventing the tone from interupting conversations. If unchecked, indicates that an asterisk (*) preceding an architectural number will ring the telephone of the station dialed. The absence of an asterisk causes the architectural number to connect to the station speaker. If checked, the reverse occurs. If checked, all station and architectural numbers must be four digits. When architectural dialing is disabled, a leading 0 (zero) must be used when dialing station numbers. The CPC (Calling Party Control) Pulse identifies a disconnect signal. Users select one of three valid values from the drop down menu. Data From Unit Total Outside Lines Total Media Stations A display-only field. Identifies the total number of outside lines programmed in the database. A display-only field. Identifies the total media stations programmed in the database. 2 8! When you complete the database information, select the Save option from the File Menu. You can now complete the Station and Schedules information Modifying Facility Data To modify an existing facility database, simply select the facility folder, enter the new or updated information, and select the Save option from the File menu. Changes are effective upon upload to the Multicom system. For more information on uploading database information to the Multicom 2000 unit, refer to Section 3.2, Uploading to Multicom Deleting Facility Data The Bogen Commander enables you to delete data on a customer or facility level. To delete a customer folder or facility database, follow the steps below. 1. Select/Highlight the customer or facility you wish to delete. 2. Select Delete from the File Menu. The system prompts you to verify the deletion. 3. Select OK to delete the information. WARNING: If you select to delete a customer folder, ALL facilities associated with that folder are deleted.

14 2.4 Defining Station Characteristics The Station Screen enables you to create, review or modify up to 255 stations for each facility database. The numbered stations represent the associated station ports on the Multicom 2000 system. To begin defining station characteristics, identify the customer folder and facility database to define. Below the facility selected, highlight the Stations option. The Station Screen appears on the right hand column of the Bogen Commander Screen. Figure 2-4: Station Screen 2 9

15 For each station required, you specify the station level, architectural number, station description, administrative characteristics, outside access digits, page and time zone (see Figure 2-4, Station Screen). Station Level Indicates the station number to configure. Identifies the station level 1-12, as outlined: 0 Out-of-Service 1-3 Staff 4-6 Enhanced Staff 7-9 Administrative 10 Outside Line 11 DISA 12 Media Arch # Specifies the unique three- or four-digit architectural number for all in-service stations. Valid values range from 000 to 899, or when fourdigit dialing is active, 0000 to User Field A user-defined field for station descriptions. This field is not used by or stored in the Multicom system. NOTE: When downloading from the Multicom system to a facility database, any information within the User Field is lost. Day Ad / Night Ad Outside Access Page / Time Zones Clear Apply Identifies the day / night administrative station. Day/Night Administrative stations must be defined for station levels 1-6 and 10. For outside line stations, the day / night administrative station can be any staff (1-3), enhanced staff (4-6) or administrative station (7-9) assigned to ring when the outside line calls in. The day / night administrative station will be inactive if the station level is out-of-service (0), administrative (7-9), DISA (11) or media (12). Identifies the type of outside line access permitted for each station type. For more information on outside access values, refer to section 2.4.1, Adding Station Details. Identifies the page and time zones associated with each station. Returns the selected station s values to the system default. Accepts the values entered for the selected station. If any fields contain values not allowed or inconsistent with other fields, the system prompts you to modify those values. 2 10

16 2.4.1 Adding Station Details The Bogen Commander enables you to define or modify stations one at a time or in groups. To define station details, select a station number from the Station column on the Station Screen (see Figure 2-4). To define station details for multiple stations simultaneously, select the appropriate station numbers using the Ctrl key and left mouse button. The system will prompt for a unique Architectural Number for each station number selected when the Apply button is clicked. When defining a sequential range of stations, use the Shift key and left mouse button to select the first and last station number in the range. The system will prompt you for a unique Architectural Number for each station number selected when the Apply button is clicked. Figure 2-5: Current Station Settings To define station details on the Stations screen, follow the steps below. You can move between fields using the mouse, or Tab key. 1. Select the station number or numbers to define from the Station column (see Figure 2-4). The current station settings appear on the lower portion of the screen (see Figure 2-5). 2. Move to the Level field and select the appropriate level (0-12) for the associated station or stations. 3. If the station level is 1-6 or 10 (see Section 2.4, Defining Station Characteristics for Level definitions), move to the Day Ad and Night Ad fields to select an Architectural Number from the drop down menu. The Architectural Numbers are associated with previously defined administrative stations. 4 Move to the Arch # field and type the Architectural Number for that station. 5. Move to the Outside Access field and select the appropriate value from the drop down menu (see next page). 2 11

17 Station Levels: Values Mean: 0, 1-3, or 12: Outside Access must equal 0 (zero) 4-6: 0 - No outside line access 1 or 3 - Restricted access (only 10 digits can be dialed) 2 - Unrestricted access 4 - Unrestricted access before Day Start and after Night Start 5 - Restricted access before Day Start and after Night Start 8 - Phone-only access, no loudspeaker or outside line access 9 - Phone-only access, restricted outside line access, no loudspeaker access 7-9: 0 - No outside line access 1 or 3 - Restricted access (only 10 digits can be dialed) 2 - Unrestricted access 4 - Unrestricted access before Day Start and after Night Start 5 - Restricted access before Day Start and after Night Start 10 (Outside Line Stations): 0 - No restrictions 1 - Incoming calls only, no outside line access 2 - One phone access only, only day/night administrative station can use this line (i.e., this is a private line) 11 (DISA): 0 - No password required, bi-directional 1 - Password required, bi-directional 2 - No password required, incoming only 3 - Password required, incoming only 4, 6, 7 and 8 - Security DISA available 4 - Bi-directional, listen only 6 - Incoming only, listen only 7 - Bi-directional, two-way conversation 8 - Incoming only, two-way conversation 6. (optional) Move to the User field. You can enter up to 20 alphanumeric characters. 7. Move to the Page and Time Zone fields. Select the appropriate zones for the associated station. 8. When all information is specified, selected or checked, click on the Apply button. The station information will be reflected on the top of the Station Screen (see Figure 2-4) Modifying Station Details To modify existing station details, simply select the station number or numbers and follow the steps outlined in Section 2.4.1, Adding Station Details. Changes are effective upon upload to the Multicom system. For more information on uploading database information to the Multicom 2000 unit, refer to Section 3.2, Uploading to Multicom

18 2.4.3 Deleting Station Details The Bogen Commander enables you to restore stations to the default values. To delete station details, restoring the default values for that station, follow the steps below. 1. Select the station number or numbers from the Station column (see Figure 2-4). The current station settings appear on the lower portion of the screen (see Figure 2-5). 2. Select the Clear Button (see Figure 2-5). The station values are cleared. NOTE: Even if all station values are cleared, there must be at least one level 9 station. 2.5 Defining Schedule Details The Schedule Screen enables you to add, modify or review up to eight (8) bell schedules for the Multicom system. Specify the activation time, tone and zones for each schedule (see Figure 2-6). The Schedule Details identify all currently programmed time events for the schedule number indicated. Figure 2-6: Schedule Details Screen 2 13

19 Schedule No. Activate Tone Zones Add Modify Remove OK Identifies the schedule number (1-8) to program. Specifies the time the event will occur. Indicates which of the nine available tones will sound when the time event occurs. Tones 1 through 8 are unique tones. Tone 9 is audio program source #2. Specifies which of the eight (8) available zones receive the tone when the time event occurs. Any combination or all of the eight (8) zones can be selected. The minimum number is one. Used to create a time event for the current schedule. When the Add option is selected, the Add Detail Screen is displayed. Used to change a previously programmed time event. The option is only active when a previously programmed time event is highlighted on the Schedule Details Screen. Deletes a previously programmed time event from the schedule list. The option is only active when a previously programmed time event is highlighted on the Schedule Details Screen. Only one time event can be deleted at a time. Accepts the programmed or modified time event and closes the Add Details Screen Cancel Daily Schedules Adding Schedule Details To program one or more bell schedules using the PCI, follow the steps below. You can move between fields using the mouse or Tab key. 1. Identify the customer folder and facility database to program. Below the facility selected, highlight the Schedules option. The Schedule Details Screen appears on the right hand column of the Bogen Commander Screen. 2. Select a schedule number (1-8) using the Schedule No. drop down menu. 3. Select the Add option. The Add Details box appears on the screen (see Figure 2-7). Exits the Add Detail Screen without accepting time event additions or modifications. Identifies which schedule (1-8) is active for each day of the week. A value of zero indicates that a schedule is not active for that day. Figure 2-7: Add Details Screen

20 4. Type a valid 24-hour format activation time. Valid times range from 00:00 to 23: Select a Tone from the drop down menu. 6. Select one or more zones associated with the now programmed schedule. A minimum of one zone must be checked. 7. Select OK to accept the schedule details. The new time event appears on the Schedule Details Screen (see Figure 2-6) Setting Daily Schedules The Bogen Commander enables you to identify which of the eight (8) schedules is active on each day of the week. For each day, only one schedule can be active. To specify which schedule is associated with each day of the week, follow the steps below. Use the mouse or Tab key to move between Daily Schedule fields. 1. Select a day, Sunday through Saturday. 2. Click on the drop down arrow and select a schedule 1 through 8. NOTE: If you select an undefined schedule, a bell schedule will not occur on that day. A value of zero also indicates that a schedule is not active for that day. 3. Continue with steps 1 and 2 until all daily schedules are assigned Modifying Schedule Details To modify one or more bell schedules using the PCI, follow the steps below. Move between fields using the mouse or Tab key. 1. Follow steps 1and 2 from section 2.5.1, Adding Schedule Details. 2. Select a Schedule No. from the drop down menu to display the associated schedule details. 3. Select a time event from the Schedule Details screen. 4. Select the Modify option. The Modify Details box appears on the screen (see Figure 2-8). Figure 2-8: Modify Details Screen 5. Move to the appropriate field and type, select or check the updated information as described in section 2.5.1, Adding Schedule Details. 6. When all modifications have been made, select OK to accept the revised schedule details. The new time event appears on the Schedule Details Screen (see Figure 2-6). 2 15

21 2.5.3 Deleting Schedule Details The Bogen Commander enables you to delete specific activation times and tones within a schedule. You can only delete one time event at a time. To delete a complete schedule, follow the steps below until all entries are deleted for the associated schedule. 1. Follow steps 1 through 3 from section 2.5.2, Modifying Schedule Details. 2. Select the Remove option. The details associated with the time event selected are deleted. NOTE: The Bogen Commander does not prompt you to verify the removal of a time event. 2 16

22 C h a p t e r T h r e e 3 Using System Tools The Bogen Commander provides a variety of system tools to test the Multicom 2000 system. All Tools options require a connection to the Multicom system. Figure 3-1: Tools Menu The Tools option fields are: Connect to Multicom Disconnect from Multicom Diagnostics Upload to Multicom Establishes a connection with the Multicom 2000 system. Terminates a connection with the Multicom 2000 system. Initiates Multicom systems functions and cards tests. Sends facility database information from the PCI to the Multicom system. Chapter 3 Using System Tools Download from Multicom Retrieves information currently programmed in the Multicom system and loads it into the PCI. 3 1

23 3.1 Connecting to Multicom 2000 To establish a connection with the Multicom system, select the Connect to Multicom option from the Tools menu. The system prompts you to select either a serial port or modem connection (see Figure 3-2). The serial port connection or direct connect requires a free external Com port on the PC, usually Com 1 or Com 2. An RS232 null modem cable is used to physically connect the PC s Com port to the 9-pin male sub D connector on the back plane of the Multicom unit. When using a serial connection, the PCI searches the PC s Com ports for the Multicom physical connection. When using a modem connection, the Multicom system requires an external modem connected to the 9 pin male sub D connector on the back plane. The Multicom unit has one serial port. The port can be used for either the direct connect or modem connection. The modem is connected to the Multicom RS232 port via a modem cable. Multicom 2000 RS232 Signals Figure 3-2: Connect to Multicom Screen DB CD RD TD DTR GND DSR RTS CTS RI DB25 MULTICOM DB9 TO DB25 MODEM CABLE MODEM SIGNAL NAME MULTICOM REQUIREMENT Chapter 3 Using System Tools CD Carrier Detect Multicom 2000 requires this signal from the modem to maintain a connection with Bogen Commander. RD Receive Data Data from Modem to Multicom TD Transmit Data Data from Multicom 2000 to Modem. DTR Data Terminal Ready This signal is always on from Multicom It tells the modem that Multicom 2000 is powered on and ready to communicate. GND Signal Ground DSR Data Set Ready Multicom 2000 requires this signal from the modem in order to detect that a modem is connected to the system. RTS Request To Send This signal is always on from Multicom CTS Clear To Send Not required by Multicom RI Ring Indicator Not required by Multicom 2000.

24 3.2 Uploading to Multicom 2000 NOTE: After the external modem has been connected to the Multicom unit, restart the Multicom system. The Multicom system will detect the modem and then initialize the modem to auto answer in one ring. When you select the modem connection, specify the telephone number and modem device used to connect to the Multicom unit. The telephone number is saved for each facility programmed. Select OK. The Bogen Commander displays a status window and proceeds to dial the unit. Password In order to connect to the Multicom unit, the system password on the facility screen must match the current system password programmed in the Multicom system. The PCI enables you to upload programmed facility information to the Multicom unit. To upload database information, follow the steps below. 1. Select the facility associated with the data to upload. The facility name will be highlighted on the screen. 2. Select the Tools option from the Bogen Commander screen. A drop down menu appears on the screen (see Figure 3-1). NOTE: The PCI must be connected to the Multicom unit prior to uploading facility database information. For details on connecting to Multicom, refer to section 3.1, Connecting to Multicom Select the Upload to Multicom option. 3.3 Downloading from Multicom 2000 The Bogen Commander enables you to download previously programmed information from the Multicom unit into the PCI. The data is downloaded to a specific facility database within the Bogen Commander. To download the facility database information, select the Download from Multicom option from the Tools menu. NOTE: The PCI must be connected to the Multicom unit prior to downloading facility database information. For details on connecting to Multicom, refer to Section 3.1, Connecting to Multicom Running Diagnostic Tests Bogen Commander diagnostic tests are used to validate system functions and cards installed in the Multicom System functions tested include the Address Write, Clock and Memory tests. Three types of system cards are also checked. Chapter 3 Using System Tools 3 3

25 3.4.1 System Tests Address Write Test The address write test writes data to ascending addresses throughout the random access memory (RAM) then reads and compares the data. If the data does not match, an error results. When all addresses have been verified, the system resets and returns to the diagnostics. Clock Test The clock test verifies that the system clock is running by saving the current seconds, delaying more than one second, and comparing current time to saved time. The test also sets the clock to various times throughout the week and day and compares the set time to the original value. Memory Tests Memory tests include an EEPROM, EPROM and RAM check. EEPROM Check EPROM Check RAM Check The EEPROM is tested by writing a value to a specific location in EEPROM memory. This location is then read and the value is compared. If the values do not match, the test fails. The EPROM is tested by performing a CRC (Cycle Redundancy Check) on the code within the EPROM. If the CRC matches the hard coded value, the test passes. The RAM is tested by writing values to RAM and then reading them back. If any values do not match, an error is returned. When the complete set of memory tests are completed, the system resets. Chapter 3 Using System Tools 3 4

26 3.4.2 System Card Checks Diagnostics checks the Analog, Station and Telephone (TELCO) cards within the system. NOTE: To test any or all of the cards, an analog card must reside in the first slot of the Multicom unit and a speaker must be connected to the first station. NOTE: The Station Card test can also be used to see if the annunciator and ground leads are shorted together. Analog Card Test The analog card test sends tones over the speaker of the first defined station. If the tone is not heard, the analog card is defective and must be replaced. Station Card Test The station card test verifies that none of the telephones connected to the stations is off-hook. If a station is off-hook, the off-hook location is displayed on the screen. Diagnostics also checks the optocouplers. The audio busses are tested by sending a tone over each bus. A speaker must be connected to station 001. If any of the tests fail, the card is defective and must be replaced. Telephone Card Test The telephone card test verifies the ring for each of the first eight (8) lines on the telephone card. If the ring is not detected, an error message is displayed. The DTMF receivers and audio busses are also checked. Use a phone to ring into Multicom on the proper line, then click Proceed. If the ring is not detected, an error message is displayed. Click Proceed again to test the next line. The audio busses are tested by sending a tone over each bus. A speaker must be connected to station 001. The lines are tested in a similar manner. If any of the card tests fail, that card is defective and must be replaced. Chapter 3 Using System Tools Figure 3-3: Diagnostics Screen 3 5

27 3.4.3 Diagnostics Screen Fields The following fields are on the Diagnostics Screen (see Figure 3-3). Version Clock Set Clock Identifies the Multicom software version. Displays the current Multicom time. This field is updated as the Multicom time clock changes. This field is used to set the time and day in the Multicom system. The current PC time and day is displayed. Set Baud Rate Changes the Multicom s serial port baud rate. NOTE: This feature is not available when using a modem connection. Reset System Card Information This button can be used to restart the Multicom if desired. This shows what cards are installed in which slots (1-24) in the system. The first slot is defaulted to MICRO and cannot be tested. To test a card, select a slot and click on Test Card. You can only test one card at a time. System Tests To run a system test, select a test and click on Run Test(s). Unlike Card Tests, System Tests can be selected individually or in multiple combinations. Chapter 3 Using System Tools 3 6

28 C h a p t e r F o u r 4 Select the desired sort criteria. Select the Save Report option to create a report file, or Print Report option to create a hard copy printout. NOTE: The database printout is not a secure document. All information entered into the database, including passwords, appears on the printed copy. Creating a Facility Report The Bogen Commander enables you to print a file or hard copy report of each customer facility database, including passwords. The detailed reports can be sorted by station number, architectural number, level, day or day/night administrator stations. To create a facility report, select the desired facility on the Bogen Commander screen. The facility name will be highlighted. From the File menu, select the report option. The Create Facility Report box appears on the screen (see Figure 4-1). Figure 4-1: Create Facility Report Screen You can select a different sort criteria for the same facility and create another report, or select Done to exit the Create Facility Report screen. Chapter 4 Creating a Facility Report 4 1