FORGOT PASSWORD INSTRUCTIONS

Transcription

1 FORGOT PASSWORD INSTRUCTIONS Before continuing, please read the following: If you are a NEW user to the Employee Self Service (ESS) application or if you have accessed ESS previously but NEVER established a Password Hint, PLEASE READ THE FOLLOWING PARAGRAPH. If you HAVE previously accessed ESS AND established a Password hint, skip to page 2. In order to facilitate quicker and easier access to the ESS application, a default Password Hint and reply has been created for all NEW USERS, and users who have NEVER CREATED a Password Hint. If you have never accessed Employee Self Service or failed to create a password hint, you can use the default hint established for you. The default Password Hint is the question What is your favorite color? The correct reply is Blue (uppercase B ). Once you have successfully reset your password and accessed the ESS application, for security purposes, please be sure to change your password hint and/or reply. Directions for creating a password hint can be found on the Employee Self Service (ESS) webpage under the link directions on how to create a password hint. 1 P age

2 1. From the ESS Login page, Click on Forgot Your Password? 2. Enter your correct user id. STEP 1. Enter the Last 6 digits of your SSN and first legal name in ALL CAPS STEP 2. Click on Continue 2 P age

3 3. REMINDER: If you have accessed ESS previously, but never established a Password Hint, or if this is the FIRST TIME you have accessed the ESS application, a default Password hint has already been created for you. The reply is Blue (uppercase B ). Otherwise, please enter the correct reply to the Password Hint you previously created. NOTE: Replies are case sensitive if you used UPPERCASE or lowercase letters. STEP 1. Enter the correct reply to your Password Hint STEP 2. Click on Reset Password 4. You should receive an in your PWCS account containing your temporary ESS password. NOTE: The password begins AFTER the : at the end of the sentence. New temporary password, does not include the :. 3 P age

4 5. Navigate back to the ESS login page and enter your user id and temporary password. You may find it easier to copy and paste the password, rather than type it in. If you choose to copy and paste, be sure NOT to copy spaces at the end of the password, or the : at the beginning. Instructions on how to copy and paste text are located on page 7 of this document. STEP 1. Enter your username STEP 2. Enter the password sent to your account. STEP 3. Click Login 4 P age

5 6. You will receive a message that your temporary password has expired. You will need to re-create a new password. New passwords must have the following criteria: 1. Must be at least 6 characters long. 2. Must contain 1 numeric Character. 3. Must contain 1 UPPER CASE character. 4. Must contain one of the following - $ # % Step 1. Enter your Old password. This will be the temporary password you were ed. Step 2. Enter your new password using the correct password rules above Step 4. Click Login Step 3. Confirm your new password. 5 P age

6 7. You will be directed into the ESS Application. Users who used the default password hint are encouraged to create their own customized hint using the Change Password Hint tab highlighted below. 6 P age

7 HOW TO COPY AND PASTE TEXT. 1. From within your account, highlight the text you wish to copy and paste using your mouse. 2. With the text highlighted, press the ctrl key. Then, while depressing the ctrl key, press the v key. 3. Or you can right click on the mouse and select copy. If you right click, another window will appear where you choose copy. The window below will appear if you choose copy with the mouse. PLEASE BE SURE TO NOT COPY THE PRECEDING : AS IT IS NOT PART OF THE PASSWORD. ALSO, BE SURE TO NOT HAVE TRAILING SPACES. Incorrect cut and paste inadvertently copied the : Incorrect cut and paste inadvertently left a space at the end of the password. Correct cut and paste did not copy the : and did not copy any spaces at the end of the password. 7 P age

8 1. Navigate back to the ESS application login page, place your cursor in the PASSWORD field. 2. Press the ctrl key. Then, while depressing the ctrl key, press the v key. 3. Or you can right click on the mouse and select paste. If you right click, another window will appear where you choose paste. This will copy the password from your account into the password field. 4. Click Login. The window below will appear if you choose paste with the mouse. 8 P age

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