Exterity Support and Services David Peat Head of Post-Sales Support

Transcription

1 Exterity Support and Services David Peat Head of Post-Sales Support

2 Introduction to Exterity Support and Services AvediaCare Meet the Team Training Commissioning Resources

3 AvediaCare Aftercare warranty from Exterity for total peace of mind

4 AvediaCare - Benefits Technical Support Firmware & Software Updates Hardware Warranty

5 AvediaCare levels and benefits AvediaCare AvediaCare Plus AvediaCare Software Technical Support Firmware Updates Software Updates Hardware Warranty

6 Technical Support

7 Technical Support Provided to Exterity Channel Partners Assist with set-up and configuration Ensure the end user gets maximum benefit from the solution Help integrate with third-party products Troubleshoot issues Escalate complex issues to the development team

8 Firmware/Software Updates Application Team Embedded Team

9 Firmware/Software Updates Major Releases New Features AvediaServer 3 86 TVgateway 4 12 Encoder 3 12 Receiver 4 32

10 Hardware Warranty Available under AvediaCare Plus Advance replacement of faulty equipment Replacement ships same day if registered with Support before 1pm Next-day delivery to most major UK locations

11 System Health Check Now piloting in the UK Remote session on renewal of AvediaCare Discuss end-user workflow and use of the system Verify that system is functioning as it should Advise on new features available Advise on software/firmware updates

12 AvediaCare Extensions and Renewals One year AvediaCare Plus/Software on all products shipped Extensions available at time of purchase Renewals via your Exterity Account Manager

13 Meet The Team

14 James McLay First Line

15 James McLay Mo Farah

16 Tom Raikes First Line

17 Tom Raikes Michael Phelps

18 Kevin To - Second Line

19 Kevin To Cato Fong

20 Peter McCourt - Second Line

21 Peter McCourt Evel Knievel

22 Gianluca Brambilla Team Lead

23 Gianluca Brambilla Gianluca Brambilla

24 Training

25 Training Overview Learn about the Exterity product range Learn how to specify an Exterity system Learn how to install and configure Exterity products and solutions Get hands-on experience with Exterity products

26 Training - Courses IP Video Essentials (formerly Basic Course) [2 days] ArtioPortal Middleware [1 day] Beyond the LAN [1 day] ArtioSign Digital Signage [1 day]

27 IP Video Essentials Course Overview Two day course Introduction to the Exterity core product range Overview of the technologies behind IPTV Digital TV, DVB, IP multicast streaming How to specify an Exterity system Sample project specification Hands on tutorials Managing the IPTV System Setup + configuration of Encoder, TVgateway, Receiver and AvediaServer

28 IP Video Essentials Certification Multiple choice exam Certificate awarded on successful completion Accepted by InfoComm towards CTS certification The course is worth 11.5 renewal units (RUs) 30 RUs are required over three years to maintain CTS certification

29

30 Which Exterity device streams live TV channels onto the network? A: Encoder B: TVgateway C: AvediaServer D: Receiver

31 Which Exterity product would you use if you want to stream Sky Sports 1 HD? A: TVgateway B: AvediaServer C: Encoder D: Receiver

32 ArtioPortal Middleware Course Overview One day course mainly hands-on tutorials Creating user interfaces for Receivers and PC/Mac Desktop Clients Create a Portal with Live TV, EPG, VoD, Recordings Add widgets to display the time and weather forecast Set up user permissions and access controls Add hospitality features Customise and brand the Portal

33 Beyond the LAN Course Overview One day course mainly hands-on tutorials Overview of Beyond The LAN products and functionality Setup and configuration of Beyond The LAN solutions: Streaming to mobile devices Streaming to remote offices Streaming to remote locations via CDN Streaming to thin clients Setup and configuration of Transcoder t5600, Origin Server o7500 Setup and configuration of ArtioPortal for mobile devices

34 ArtioSign Digital Signage Course Overview One day course mainly hands-on tutorials Create digital signage content using ArtioSign Create Publish digital signage content to AvediaPlayer Receivers Start signage design with a background image Embed live TV and video content Incorporate simple images and text Add image carousels, scrolling text, RSS feeds and more Design your own signage

35 Schedule and Location Exterity s Luton office Courses held in the last week of every month Free of charge to Exterity Partners End Users book via your reseller Sign up at Or training@exterity.com

36 Free Lunch!

37 On-site Commissioning

38 On-site Commissioning Engage the services of an Exterity Support Engineer to assist with the on-site commissioning of your Exterity system Gain peace of mind from knowing that your system installation has been verified by an Exterity technical specialist

39 On-site Commissioning Assist with system configuration Verify that the solution is configured optimally Make recommendations for fine-tuning Ensure that end-user workflows are understood

40 On-site Commissioning General System Configuration Network Verification Channels TVgateway/Encoder Video Content VoD/Play AvediaPlayer Receiver ArtioPortal Middleware ArtioDesktop/SmartTV/Mobile ArtioSign Digital Signage Content Protection

41 Resources

42 Product Information Product Family Brochures Product Datasheets

43 Partner Hub Brochures/Datasheets Presentations Videos Webinar Recordings Diagrams, Images, Logos ArtioPortal Templates

44 Consultants Hub Brochures/Datasheets Presentations Diagrams, Images, Visio Stencils, Logos Technical Specifications Specification Checker

45 Support > Documentation Administrator s Guides Installation Guides

46 Support > Software/Firmware Downloads Latest software releases Latest firmware releases Release notes New features Resolved issues Known issues

47 Support > Help Centre & Knowledge Base Configuration Tips Troubleshooting Tips Network Tips API Documentation Serial/CEC/IR Config Files Third party compatibility

48 Summary

49 Summary Keep AvediaCare up to date Our Support team is there to help you Attend our training courses Engage our services for commissioning Use our online resources

50 Thank you!