HP University Self Help

Transcription

1 HP University Self Help VERSION 1.1 Popular Topics How do I register in the HP Partner First Portal? How do I find my HP Learner ID? How do I find my user ID? How do I find a sales skills course and sign up? How do I unlock my Pearson VUE account? How do I check my partner status? All Topics Account Help Finding & signing up for a course Taking a web-based course Taking an exam Reviewing and printing certifications Accessing the website Purchasing a sales skills course Verifying course registration Cancelling a course Other useful information 1 Partner First Portal > Training & Certification > HP University

2 Home Account Help Questions you might have regarding your accounts How do I register in HP Partner First Portal? How do I find my HP Learner ID? How do I find my user ID? How do I reset my password? How do I register with Pearson VUE? How do I unlock my Pearson VUE account? 2

3 Account Help How do I register in the Partner First Portal? All new users in the HP University must first register in the HP Partner First Portal. 1. Enter Partner First Portal and click New user? Register here. 2. Fill in the required information and Submit. 3. Allow up to 3 days for your company s Partner Portal Administrator to approve your registration. 4. After approval, you will receive an (be sure to check junk/spam mailboxes just in case) confirming your account activation. 5. Follow the instructions to sign in to the portal. Tip: Use Get Support to our support team with additional questions. 3

4 Account Help How do I find my HP Learner ID? About your HP Learner ID The HP Learner ID is your key to HP University certifications and training. This ID is your unique identifier and is required to register for certification exams and to participate in other aspects of the program. Note: The HP Learner ID is unique to HP and is different from the Candidate ID that Pearson VUE uses for certification exams. Retrieving your learner ID 1. Sign in to the HP Partner First Portal. 2. Visit your SABA Learner Profile. 3. Scroll down to Other Information. Your Learner ID will be the first item. AB ABCD AB Tip: Use Get Support to our support team with additional questions. 4

5 Account Help How do I find my user ID? About your HP Passport User ID The HP Passport User ID is what you use to log in to the Partner First Portal and all related sites, such as the HP University and Partner First Learning Center. Retrieving your HP Passport User ID If you forgot your user ID for the HP Partner First Portal, we can look it up for you. 1. Visit the Partner First Portal. 2. Click Forgot User ID. 3. Enter the address you used to register with the Partner First Portal. 4. Click Look Up User ID. 5. Your User ID will appear. 6. Type your current password. 7. If you don t remember your password, click Forgot Password. 8. Click Sign In. 5

6 Account Help How do I reset my password? If you forgot your password for the HP Partner First Portal, we can reset it for you. 1. Visit the Partner First Portal. 2. Click Forgot Password. 3. Enter the address you used to sign up with the Partner First Portal. 4. If the you entered is found, you will receive an (be sure to check junk/spam mailboxes) with a link to reset your password. Tip: Use Get Support to our support team with additional questions. 6

7 Account Help How do I register with Pearson VUE? Registering with Pearson VUE is the first step in purchasing a training. Note: Be sure to have your HP Learner ID ready for when you register. If you do not know your HP Learner ID, see How do I find my HP Learner ID?. 1. Visit 2. On the right, click. 3. Review the Privacy Policy that pops up. 4. If you agree, check the box and click Yes, I agree to the policies. 5. Under Enter Personal Information > New users, please sign up for a web account, Select 6. Fill out the required Contact Information and Additional Information. 7. Once complete, to the bottom right, click. 7

8 Account Help How do I remove restrictions from my Pearson VUE account? Restricted from accessing your Pearson VUE account? We can help. 1. Check your . If you received the notification shown above, you should have received an (be sure to check spam/junk folders) from Pearson VUE that will help you reset your password and access your account. 2. If you did not receive an or are still having problems, navigate to Pearson VUE Customer Service. 3. Click to launch Pearson VUE Live Chat, where a support expert will help you remove your account restrictions. 4. If Chat is Offline, try calling Pearson VUE. To find right phone number, scroll down and click on your region, then locate the phone number for your country. 8

9 Accessing Account the Help website How do I access the HP University? About the HP University The HP University is a blended learning curriculum of sales skills, certifications, product training and marketing training all in one easy to access location. Access the HP University through the Partner First Portal. 1. Sign in to the Partner First Portal. If you have trouble doing so, try Account Help. 2. Hover over the Training & Certification tab. 3. Click HP University. Dave Packard 9 Tip: Use Get Support to our support team with additional questions.

10 Home Finding a course and signing up Questions you might have while looking for a course How do I find a sales skills course and sign up? (Classroom/Virtual Classroom) How do I find a sales skills course and sign up? (Web/self-paced) How do I find a certification course and sign up? 10

11 Finding a Account course and Helpsigning up How do I find a sales skills course and sign up? (Classroom/Virtual Classroom) About finding a sales skills course and signing up Scheduling your classroom or virtual classroom sales skills course involves coordinating with HP to find a convenient date, location, and other details. Most of these details will be solidified with your HP point of contact via or phone. 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Sales Skills tab. 3. Scroll down to find all available sales skills courses. 4. For more information on a course, click. Information continues on the next page. 11

12 Finding a Account course and Helpsigning up How do I find a sales skills course and sign up? (Classroom/Virtual Classroom) Previous page 5. To begin the process of signing up, find the course you would like to take and click. 6. A pop-up appears asking your permission to open an template > Allow. 7. Fill out the provided with information about the session you re interested in, your company, and contact information > Send. 8. The HP University Team will reach out to you in 3 business days to collect more information regarding the session you are interested in. 9. Coordinate with your HP contact regarding location preferences, timing, venue, and other details. 10. Once details are confirmed, you will receive a payment link from your HP contact to pay for your session. For information on how to pay for your session, see How do I pay for a sales skills course? Tip: Use Live Chat to chat with us about your problem in real time 12

13 Finding a Account course and Helpsigning up How do I find a sales skills course and sign up? (Web/Self-paced) 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Sales Skills tab. 3. Scroll down to find Web (self-paced) courses in purple. 4. Click the title of the Web (self-paced) course you would like to take. 5. Course opens in a new window > Click. 6. Scroll down > Click to begin your course. 13

14 Finding a Account course and Helpsigning up How do I find a certification course and sign up? 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Certifications tab. 3. Populate the dropdowns (Select your partner type, certification, etc.) 4. Scroll down to find the recommended certification courses. 5. Click the title of the course you would like to take. 6. Course opens in a new window > Click. 7. Scroll down > Click to begin your course. 14

15 Purchasing Account a Help course How do I pay for a sales skills course? (1/4) Note: This covers how to purchase classroom and virtual classroom sales skills courses. Certification courses and self-paced sales skills trainings are free. Note: Before purchasing a sales skills course, you need to sign up. For more information, see How do I sign up for a sales skills course?. There are multiple available payment methods. To pay by Credit Card or PayPal, follow the process below. To pay via Wire Transfer (Invoice), click here. 1. After signing up for a session and confirming details with your HP contact, your contact will share with you a payment link. Use the link to navigate to Pearson VUE. A site similar to the one shown below will appear. 2. Select your country and quantity > Click > A window appears > Click to go to your cart. 3. If you have a coupon code, enter it on the left and click. Information continues on next page. 15

16 Purchasing Account a Help course How do I pay for a sales skills course? (2/4) Previous page 4. To the right, under Type of Address, select Business. 5. To checkout anonymously or create an account, scroll down and click. 6. To login to your Pearson VUE account and checkout, scroll down and click. 7. Enter Billing information. 8. Under Shipping Information > Type of Address, select Business. 9. Under Choose Your Shipping Method, click > Online Delivery / No Shipping. 10. Enter Payment Information > Review Order > Click. 11. A copy of your receipt is ed to you (check junk/spam folders), and HP will reach out within 5 business days to notify you of final session confirmation. Information continues on next page. 16

17 Purchasing Account a Help course How do I pay for a sales skills course? (3/4) Previous page Alternate Payment Method Wire Transfer Option 1. If you don t have an account created on the Pearson VUE evoucher Store, then set it up by clicking and Register. 2. Once your account is created, send an to evoucherstorehelp@pearson.com with request to activate your account with the wire transfer option. 3. You will then receive a confirmation via that the wire transfer option is activated for your account. 4. Once this option is activated, you can make a purchase by following steps 1 to 9 from the previous pages. 5. To use the wire transfer option under the Payment Information, select Credit Line and enter the details. Information continues on next page. 17

18 Purchasing Account a Help course How do I pay for a sales skills course? (4/4) Previous page 6. You will then receive order confirmation and invoice via an Send an to evoucherstorehelp@pearson.com confirming that the wire transfer has been completed. 8. Pearson VUE will process your order and send the information to HP. Note: Click here for information on rescheduling or cancelling a course. 18

19 Home Verifying course registration Questions you might have while purchasing for a course Am I registered for my certification course? Am I registered for my sales skills course? (Classroom/Virtual Classroom) Am I registered for my sales skills course? (Web/self-paced) 19

20 Verifying Account course Help registration Am I registered for my certification course? 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Certifications tab. 3. Populate dropdowns listed for the course you want to check > Scroll down 4. Click the title of the course that you would like to verify your registration for. 5. The course opens in a new tab (Disable your pop-up blocker if the window does not appear. A public resource on how to do so can be found here. 6. If you see, you are not yet registered for the course. Click Enroll to register. 7. Once you are enrolled, scroll down and click to launch the course. Note: You can also click the Me tab, located at the top of the page, to view your In Progress and Completed certification courses. 20

21 Verifying Account course Help registration Am I registered for my sales skills course? (Classroom/Virtual Classroom) You are registered for your classroom/virtual classroom sales skills course when HP receives your full payment and you receive a confirmation . For reference, see How do I find a sales skills course and sign up? (Classroom/Virtual Classroom) and How do I pay for a sales skills course?. If you have any questions, please reach out to your HP point of contact. 21

22 Verifying Account course Help registration Am I registered for my sales skills course? (Web/Self-paced) 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Sales Skills tab. 3. Scroll down > Find the sales skills course that you would like to verify your registration for. 4. Click the title of the Web (self-paced) course that you would like to verify your registration for. 5. The course opens in a new tab (Disable your pop-up blocker if the window does not appear. For a public resource on how to do so, click here). 6. If you see, you are not yet registered for the course. Click Enroll to register. 7. Once you are enrolled, scroll down and click to launch the course. 22

23 Home Taking a web-based course Questions you might have while schedule or taking a course How do I take my certification course? How do I take my web (self-paced) sales skills course? 23

24 Taking Account a web-based Help course How do I take my certification course? 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Certifications tab. 3. Populate dropdowns (Select your partner type, certification, etc.) 4. Scroll down to find the recommended certification courses. 5. Click the title of the course you would like to take. 6. The course opens in a new tab > Click. Note: Disable your pop-up blocker if the window does not appear. For a public resource on how to disable your pop-up blocker, click here. 7. Scroll down > Click. 24

25 Taking a web-based course How do I take my web (self-paced) sales skills course? 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Sales Skills tab. 3. Scroll down to find all sales skills courses. 4. Click the title of the Web (self-paced) course you would like to take. 5. The course opens in a new tab > Click. Note: Disable your pop-up blocker if the window does not appear. For a public resource on how to disable your pop-up blocker, click here. 6. Scroll down > Click. 25

26 Home Cancelling a course Questions you might have while signing up for a course How do I reschedule or cancel my classroom/virtual classroom sales skills course? How do I cancel my web (self-paced) sales skills course? 26

27 Cancelling a course How do I reschedule or cancel my classroom/virtual classroom sales skills course? Note: Please review the HP University Cancellation Policy for detailed information on HP s policy for rescheduling or cancelling a course. 1. Reach out to your HP contact via or phone with your request to reschedule or cancel as soon as possible. 2. HP will respond within 3 business days and work with you to accommodate your request. 3. If your request to reschedule or cancel is received less than a month in advance of your scheduled session, you may be at risk of only receiving a partial refund. For more information, see the HP University Cancellation Policy. 27

28 Cancelling a course How do I cancel my Web (self-paced) course? 1. Navigate to your SABA Learning Center Profile > Sign In using your HP Passport User ID. If you have trouble doing so, see How do I find my user ID? 2. Under Learning & Certifications, Click. 3. Scroll down to view the web (self-paced) courses you are currently enrolled in. 4. Find the course that you would like to drop. 5. Click > Select Drop from the dropdown menu > Click. Note: It may take up to 4 business days for recently completed courses, certifications, and exams to appear on the HP Partner First Portal and SABA Learning Center. 28

29 Home Taking an exam Questions you might have while signing up for a course How do I find an exam and learn more? How do I purchase an exam? How do I purchase an exam in a credit card restricted country? How do I take an exam? How do I print my exam certificate? 29

30 Taking an exam How do I find an exam and learn more? Finding the right exam for you 1. Navigate to: Partner First Portal > Training & Certifications > HP University. If you have trouble doing so, see How do I access the HP University?. 2. Click the Certifications tab. 3. Populate the dropdowns (Select your partner type, certification, etc.) 4. Scroll down to find the recommended courses and exams. 5. Click the title of the exam you would like to take. 6. Information appears > Review to help prepare yourself for the exam. Purchasing your exam For information on how to purchase an exam, see How do I purchase an exam? Or How do I purchase an exam in a credit card restricted country? 30

31 Taking an exam How do I purchase an exam? (1/2) Note: For partners in credit card restricted countries looking to purchase exams, view How do I purchase an exam in a credit card restricted country? Finding the right exam for you To find the exam that s right for you to take, see How do I find an exam and learn more? Purchasing your exam 1. Navigate to: 2. Sign in to Pearson VUE. To learn about creating a Pearson VUE account, see How to register with PearsonVUE. 3. On the left under Exam Catalog, click. Note: You must take your exam within 24 hours of purchase. 4. View the list of exams > Select the exam you d like to take. 5. After selecting your exam language, Confirm the exam information (topic, price, etc.) that appears. 6. Click > Answer additional questions. 7. Confirm your purchase information > Click. Instructions continue on the Next Page. 31

32 Taking an exam How do I purchase an exam? (2/2) Previous page 8. Confirm personal information > Agree to Policies. 9. Enter Payment Information if you are paying with card/bank wire/paypal. If you are using a Voucher Code or Promo Code instead of credit card or bank transfer, enter it under > Enter Voucher > Apply. 10. Review Payment and Order Details > Click. After submitting your order, you will receive two s from Pearson VUE ( Pearson VUE Confirmation of Payment and Confirmation of Pearson VUE Exam Appointment ). Taking your exam 1. To take your exam, scroll down and click. Note: You must take your exam within 24 hours of purchase. For more information on taking your exam, see How do I take an exam?. 32

33 Taking an exam How do I purchase an exam in a credit card restricted country? (1/3) Note: The Pearson VUE evoucher store allows HP channel partners located in credit-card restricted countries to purchase HP exam vouchers using credit card or PayPal. If you are a partner located in non-credit card restricted country, see How do I purchase an exam? Note: Credit card restricted countries include: Afghanistan, Bangladesh, Benin, Cameroon, Gambia, Ghana, Lebanon, Pakistan, Nigeria, Senegal, Tanzania, Uganda, Togo. Finding the right exam for you To find the exam that s right for you to take, see How do I find an exam and learn more? Purchasing your exam voucher 1. Navigate to the Pearson VUE evoucher store. 2. On the left, click HP, Inc. Exams. 3. For either Exam Voucher HP2 (web-based exams) or HP5 (web-based upgrade exams), click. 4. Select your country and quantity > > Check out. Information continues on the next page. 33

34 Taking an exam How do I purchase an exam in a credit card restricted country? (2/3) Previous page 5. If you have a Coupon Code, enter it on the left and click. 6. To the right, under Type of Address, select Business. 7. To checkout anonymously or create an account, scroll down and click. 8. To login to your Pearson VUE account and checkout, scroll down and click. 9. Enter Billing information. 10. Under Shipping Information > Type of Address, Select Business. 11. Under Choose Your Shipping Method, Click > Online Delivery / No Shipping. Information continues on the next page. 34

35 Taking an exam How do I purchase an exam in a credit card restricted country? (3/3) Previous page 12. Enter Payment Information > Review Order > Click. 13. After submitting your order, you will receive a confirmation of payment from Pearson VUE as well as an containing your Voucher Code (be sure to check junk/spam folders). Take down your Voucher Code so you can reference it later on. Using your purchased voucher to register for your exam Note: Purchase the course as described here: How do I purchase an exam?, but be sure to enter your Voucher Code under > Apply instead of entering credit card/paypal/bank wire information. Once you apply your Voucher Code, the exam fee listed will reduce to $0 (the exam cost is covered by the voucher you purchased). Taking your exam 1. After registering, take the exam by scrolling down and clicking. Note: You must take your exam within 24 hours of purchase. For more information on taking your exam, see How do I take an exam?. 35

36 Taking an exam How do I take an exam? Note: Before taking an exam, you must purchase the exam through Pearson VUE. For more information, see How do I purchase an exam?, or How do I purchase an exam in a credit card restricted country?. Note: You must take an exam within 24 hours after purchasing it. 1. Navigate to: 2. Sign in to Pearson VUE. To learn about creating a Pearson VUE account, see How to register with PearsonVUE. 3. On the left under Open Online Exams, select the exam you would like to take. 4. Click. 5. Exam Opens > Agree to policies > Agree to security warning > Review exam details and guidelines > Click. 6. If you need help during the exam, click in the bottom left. 7. Before you end your exam, be sure to review your answers using the buttons in the bottom left of the final exam page. 8. When ready, click on the final page of the exam. 9. Click to see if you passed and to view your score report. Note: To learn how to print your exam certificate, see How do I print my exam certificate? 36

37 Taking an exam How do I print my exam certificate? Note: If you have not yet taken your exam, please see How do I take an exam?. Printing your exam certificates 1. Navigate to > Sign In. 2. On the home page under My Account, click.. 3. Find the exam score report you would like to print > > Score report is downloaded as a PDF > Print. 37

38 Home Reviewing & printing certifications Questions you might have while signing up for a course How do I review my transcript? How do I review my exam scores? How do I print my certificate of completion for courses and certifications? How do I check my partner status? (EMEA only) 38

39 Reviewing and printing certifications How do I review my transcript? 1. Navigate to your SABA Learning Center Profile > Sign In using your HP Passport User ID. If you have trouble doing so, see How do I find my user ID? 2. Under Learning & Certifications, Click. 3. Scroll down to view your completed exam/related certifications. 4. To print a certification, click. Note: It may take up to 4 business days for recently completed courses, certifications, and exams to appear on the HP Partner First Portal and SABA Learning Center. 39

40 Reviewing and printing certifications How do I review my exam scores? 1. Navigate to Pearson VUE > Sign In. If you have trouble doing so, see How do I register with Pearson VUE? or How do I remove restrictions from my Pearson VUE account? 2. My Account >. 3. Select an exam to view your score report. Note: A valid score report which could be used as a proof of your successfully passed exam should contain your first and last name, Exam ID, Exam Date, and Exam Score. Note: It may take up to 4 business days for recently completed courses, certifications, and exams to appear on the HP Partner First Portal and SABA Learning Center. 40

41 Reviewing and printing certifications How do I print my certificate of completion for courses and certifications? 1. Navigate to your Partner First Learning Center Profile and log in using your HP Passport/User ID. If you have trouble, see How do I find my User ID? or How do I reset my password? 2. On the left, click. 3. Find the certificate you d like to print, and on the right, click. David Packard 4. Save or Print the certificate. 5. Put it on display at your desk and be proud of your new skills! 41

42 Reviewing and printing certifications How do I check my partner status? (EMEA) Note: This guide is only relevant to partners located in EMEA. 1. Navigate to the Partner First Portal and sign in. If you have trouble doing so, try Account Help. 2. Hover your mouse over My Workspace > Under My Account, click Partner Status 3. Select View Full Report. Note: It may take up to 4 business days for recently completed courses, certifications, and exams to appear on the HP Partner First Portal and SABA Learning Center. 42

43 Other Useful Information Other Useful Information Sites HP University for sales skills training, certifications, and product training (HP Partner First Portal > Training and Certification > HP University) HP Partner First Portal for other partner program-related information HP Sales Central Exams & exam vouchers Pearson VUE for exams Pearson VUE evoucher store for exam vouchers (credit-card restricted countries) Support s Partner Training Program: Partner Learning Support EMEA: Partner First Support LAR: Partner First Support Asia Pacific: Partner First Support NA: Partner First Support Japan, Korea and China: Policies HP University Cancellation Policy Use Get Support to us and we will respond within 48 hours 43 Tip: Use Live Chat to chat with us about your problem in real time

44 Other Useful Information HP University Cancellation Policy Note: For information on how to reschedule or cancel your session, see How do I reschedule or cancel my scheduled sales skills course? TERMS AND CONDITIONS RESCHEDULE OR CANCEL You may request to reschedule or cancel your attendance at a Classroom or Virtual Classroom session in the time leading up to your scheduled session. Requests to reschedule or cancel must be sent via to partner.training@hp.com or your HP contact. In order to receive a full refund for your session, not including transaction fees, HP must receive your request to reschedule or cancel at least 28 calendar days in advance of your session. In order to receive a 50% refund for your session, not including transaction fees, HP must receive your request to reschedule or cancel between 28 and 17 calendar days in advance of your session. If HP receives your request to reschedule or cancel less than 17 days in advance of the session, no refund will be issued. HP reserves the right to reschedule a Classroom or Virtual Classroom session under any circumstances if necessary. If HP cancels your scheduled course, you can choose to work with us to reschedule your session or receive a full refund. HP is not responsible for travel, lodging or other expenses/change fees incurred. In the event that a session must be cancelled due to circumstances beyond your control or HP s control (e.g. weather, natural disaster, etc.), the cancellation fee will be waived and we will work to reschedule the session. REGISTRATION & PAYMENT 44 You will be officially registered for a session when you receive a confirmation receipt via from HP. To confirm your session registration, HP must receive full payment at least 28 calendar days in advance of your session. If you schedule your session within the 28-day window, your session is only confirmed once full payment is received by HP. If HP does not receive full payment for a session within these time restrictions, the session will only be held after previous consultation and agreement with HP.

45 Other Useful Information 45 Copyright 2017 HP Development Company, L.P.