ITIL Qualification Scheme

Transcription

1 ITIL Qualification Scheme Piotr Bogobowicz OMEC Board Member 1

2 OMEC - area of operation We deliver training courses in Europe (through partners): - Bulgaria - Latvia - Lithuania - Hungary - Romania - Georgia Offices in Poland: - Warszawa - Wrocław - Kraków Currently we are looking for partners in: - Estonia, Russia, Serbia, Slovenia, Croatia, Serbia, Turkey 2

3 OMEC - accreditation Our organisation is accredited by the APM Group Ltd. (APMG) Which means that our courses, trainers and training materials conform to certain technical and management standards, which have been carefully developed and agreed by the independent Examination Board. As the Accredited Training Organisation (ATO), we are approved to deliver the accredited courses and administer examinations. 3

4 OMEC - accreditation We deliver accredited training and exams Project Management Programme Management We enable achievement of internationally recognised certifications Portfolio Management Risk Management Service Management Portfolio, programme and project offices 4

5 OMEC - trainers Certified Professionals Experienced in several areas of real business Devoted to training delivery 5

6 ITIL Qualification Scheme 22 credits collected 5 credits 3 credits each 4 credits each 2 credits 6

7 Foundation level A general awareness of the Service Lifecycle and the key elements within. Learning objectives and competencies are focused on an understanding of the overall linkages between the stages in the Lifecycle, the processes used and their contribution to Service Management practices. The purpose of the ITIL Foundation Certificate in IT Service Management is to certify that a candidate has gained knowledge of the ITIL terminology, structure and basic concepts. 7

8 Foundation level - Target Group The target group of the ITIL Foundation Certificate: Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization IT professionals who are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme 8

9 ITIL Foundation - the Exam Exam Type - Multiple choice, 40 questions Exam Duration - 60 minutes Open Book - No Pass Score - 65% (26/40) Module Credit Value - 2 9

10 Intermediate Level The Service Lifecycle series will be of interest to candidates wishing to obtain knowledge of ITIL practices within the Service Lifecycle context. The key focus areas are: the ITIL service lifecycle itself, the use of process and practice elements within it, the management capabilities needed to deliver quality Service Management practices in an organization. 10

11 Intermediate Level The Service Capability series will be of interest to candidates who wish to be certified in a deep level understanding of processes and roles. The key focus areas are: the process activities, the execution and use of processes throughout the Service Lifecycle. 11

12 Intermediate Level Target Group Individuals who require a deeper understanding of the ITIL and how it may be implemented to enhance the quality of IT service management within an organization IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle Individuals who wish to specialize in any of the Service Lifecycle and Capability Areas Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules. 12

13 Service Lifecycle Modules The Service Lifecycle series is focused on each stage of the Lifecycle, and syllabuses are matched to each of the five core practice areas. A qualification can be achieved for each module. The Lifecycle modules are: Service Strategy Service Design Service Transition Service Operation Continual Service Improvement 13

14 Format of the Service Lifecycle Module Examinations Prerequisites: ITIL Foundation Certificate an accredited course from an ATO (3 days) Exam Type - 8 complex multiple-choice, scenariobased questions Exam Duration - 90 minutes Open Book - No Pass Score - 70% (28/40) Module Credit Value

15 Service Capability modules The Service Capability series is focused on rolebased clusters in a modular set, each with a qualification. Each cluster contains groupings of processes and roles from within IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. 15

16 Format of the Service Capability Module Examinations Prerequisites ITIL Foundation Certificate successful completion of an accredited course from an ATO (5 days) Exam Type - 8 complex multiple-choice, scenario-based questions Exam Duration - 90 minutes Open Book - No Pass Score - 70% (28/40) Module Credit Value

17 Managing Across the Lifecycle This is the Capstone qualification in the ITIL scheme Completes the Lifecycle and Capability Intermediate streams by focusing on the ancillary knowledge required to implement and manage the necessary skills: Key concepts of the service lifecycle Communication and stakeholder management Integrating service management processes across the service lifecycle Managing services across the service lifecycle Governance and organization Measurement Implementing and improving service management capability. To reach ITIL Expert level, this qualification and the associated accredited training course are mandatory for all candidates. 17

18 Format MAL Course and Examination Prerequisites: Candidate must have attained a minimum of 17 credits from balanced ITIL study. Completion of an accredited course from an ATO (5 days) Exam Type - 10 complex multiple-choice, gradient-scored questions based upon a single case study, issued in advance, with additional short scenarios to provide additional context for each question. Exam Duration minutes Open Book - No Pass Score - 70% (35/50) Module Credit Value

19 ITIL Expert Certificate in IT Service Management The Expert Certificate is awarded to candidates who have achieved a range of ITIL qualifications. To achieve the qualification: 22 credits from ITIL qualification 2 of these credits must be from the Foundation Certificate 5 must be from the Managing Across the Lifecycle module After Foundation, candidates can choose any selection of modules from the Intermediate level (Capability or Lifecycle) as well as the complementary qualifications. 19

20 ITIL Master Certificate in IT Service Management To achieve the ITIL Master Qualification the candidate must be able to explain and justify how they selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments. Candidates outline an initial idea or Proposal for business improvement and demonstrate the effectiveness of the solution and its benefits to the business. Then it is verified and elaborated through a personal Interview with an assessment panel. 20

21 Thank you! Piotr Bogobowicz