Kaseya Fundamentals Workshop DAY FOUR. Developed by Kaseya University. Powered by IT Scholars

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1 Kaseya Fundamentals Workshop DAY FOUR Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.5 Last updated March, 2014

2 Day Three Review State Based Monitoring Event Based Monitoring Monitoring Labs Introduc<on to Agent Procedures

3 Kaseya Fundamentals Workshop LAB REVIEW

4 What is Covered? Agent Procedures Policy Management Standard Solu<on Package Systems Management Configura<on Wizard

5 Kaseya Fundamentals Workshop AGENT PROCEDURES

6 Agent Procedure Variables Procedure Variables* Variables defined within an Agent Procedures Use the # symbol to call the variable #AgentTemp# Managed Variables (Machine Group specific Variables) Variables defined using Managed Variables func<on Use the <> symbol to call the variable <FileLocation> Global Variables Variables defined within an Agent Procedures, but available to other procedures Define the variable #global:variablename# *NOTE: Agent Procedures and Procedure Variables have a lifespan of 2 hours.

Agent Procedure Variables Managed Variables (Machine

Managed Variables func<on Use the <> symbol to call

7 Agent Procedure Variables Managed Variables (Machine Group specific Variables) Variables defined using Managed Variables func<on Use the <> symbol to call the variable <FileLocation> Public Variables - all users have access to the variable. Private Variables - only accessible to the VSA user who created the variable.

8 Agent Procedures Agent Procedures Examples Applica<on Deployment Modifying Windows Registry Review Standard Solu<on Package Maintenance Procedures Viewing Agent Procedure Logs Use the Write Procedure Log Entry to enter feedback or return informa<on about the Agent Procedure. VISIT the help files for IF- ELSE- STEP Commands

9 Kaseya Packager The Packager is a wizard tool used to create an installa<on package when the exis<ng install packages may need user interac<on and may not include some pre- and/or post- installa<on steps. Packager evaluates the state of the target machine before and a]er the installa<on process.

10 How the Packager Works? In Windows, the state of the target machine is simply the state of the Windows registry and its file system. The Packager compiles the differences in the before and a]er states into a single executable file the package that can be distributed via agent procedures to any managed machine.

11 Agent Procedure Resources Visit Kaseya Community hap://community.kaseya.com Under Resources and KnowledgeBase Review the Help Files for Command step defini<ons. Complete the Hands- On lab to become fluent with the editor and procedure command structure.

12 Kaseya Fundamentals Workshop POLICY MANAGEMENT

13 Policy Management Manage Agent Secngs Create Filters for Policy Applica<on U<lizing Views Policy Applica<on Policy Overrides and Excep<ons Scheduling Policy applica<ons

14 Policy Management

15 Policy Assignment Policy Management Organiza<on or Machine Groups Mul<ple Policy Assignments Precedence Level Folder Level First Come First Served Policy Level First Come First Served VSA Specific Module Func<onality Overrides Policy Automa<c Policy Deployment Compliance Check

16 Policy Crea<on and Organiza<on Crea<ng Policies for the different modules Policy for Basic Agent Configura<on. Agent Menu Creden<als Policy for Patch Management Policy for Monitoring Policy for Agent Procedures

17 Kaseya Fundamentals Workshop STANDARD SOLUTION PACKAGE

18 Standard Solu<on Package Quickly configure and apply machine management policies Audit Scheduling Monitoring Alerts Patch Management Agent Procedures for Rou<ne Machine Maintenance Policy is assigned to an Organiza<on Will not override current Agent Configura<on

19 Standard Solu<on Package What does it include? Policies Agent Procedures Monitor Sets Event Sets Views Patch Management Policies Standard Solu<on Package creates a Cabinet / Folder System / Core

20 Standard Solu<on Package Supported OS plaforms Microso] Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 2012 Apple Macintosh Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion) Linux OS SuSE Linux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8.04 and higher, and OpenSuSE 11, CentOS 5 & 6

21 Standard Solu<on Package 3 rd Party Systems Supported» /Messaging Exchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise Server» An<Virus / An<Malware Symantec An<Virus v10, Corporate Edi<on v10, Endpoint Protec<on v11 McAfee VirusScan / Enterprise, Total Protec<on, Endpoint Protec<on Sophos An<Virus Trend Micro OfficeScan v10, Worry- Free Business Security v11 AVG Technologies An<Virus v8 Kaspersky Endpoint Security v8 Microso] Security Essen<als, Forefront Endpoint Protec<on Microso] Security Center Integrated 3 rd Party AV/AM Products» Backup/Recovery Symantec Backup Exec v10 / 11 / 12 / 12.5 / 2010 / 2012 Computer Associates BrightStor ARCServe Backup r11.1 / 11.5 / 12 / 12.5 / 15» Database Servers Microso] SQL Server 2005/2008/2008 R2» Remote Access Terminal Server, Citrix MetaFrame / Presenta<on Server / XenApp» Network Infrastructure Microso] Ac<ve Directory, File & Print, DHCP Server, DNS Server, FTP Server» Web Servers Microso] IIS 6/7, SharePoint Server 2007 / 2010

22 Standard Solu<on Policies How to make changes to the Standard Solu<on Package From the System - > Import Center create a copy of the Policy System/Core Folder by Expor<ng and Impor<ng the folder NOTE: Rename the original Core Folder before performing the import. Create Labels for the policies to keep track of versions. Must abide by Policy applica<on precedence Rules

23 Day Four Wrap Up Q&A Day Four Hands On Labs Day Five Topics Ticke<ng Live Connect Computer Quick View Site Customiza<on Info Center / Repor<ng

User Guide. Version R94. English

User Guide. Version R94. English Standard Solution Package User Guide Version R94 English December 12, 2016 Copyright Agreement The purchase and use of all Software and Services is subject to the Agreement as defined in Kaseya s Click-Accept