Release Date November 19 th 2012

Transcription

1 Release Notes Chrysler Group LLC Release Date November 19 th 2012 wiadvisor Dashboard Version wiadvisor Connect Version POD Firmware Version POD Operating System Version 0.3.3

2 Table of Contents OVERVIEW 3 New This Release 3 System Requirements 3 Known Limitations 4 Contact Information 4 WIADVISOR SUPPORTED VEHICLES 4 WIADVISOR APPLICATION SUPPORT INFORMATION 5 Known wiadvisor Application Issues 5 Chrysler Group LLC Page 2 of 5

3 Overview New This Release In an effort to improve our dealership customer experience, Mopar designed a state-of-the-art tool called wiadvisor. It is the most comprehensive, cost-effective, and simplified service write-up solution on the market. It integrates and automates the work processes, data collection, and data handling that dealerships have desperately needed for a seamless, improved experience for the Customer, as well as for the Service Advisor. wiadvisor transforms the scheduling, write-up, and service sales experiences. wiadvisor is designed to give your Service Advisors more time to focus on the customer enabling them to build relationships, not simply generate repair orders. It provides the necessary tools for your dealership to offer the most accurate, consistent, and transparent service experience. wiadvisor is a tablet-enabled service write-up system that uses a micropod that connects on-board vehicle diagnostic data with Chrysler systems and integrates with your DMS leading to an enhanced customer experience on the service drive. For full details of these features and other wiadvisor specifics, check out the articles and videos on the Mopar Technical Service Portal ( Support KnowledgeBase Mopar Technical Service Knowledgebase. System Requirements The wiadvisor Dashboard will provide a portable method to support the interaction between Service Advisors and customers in the service write-up area. The program integrates many Chrysler systems, Dealer Management Systems (DMS), and other service write-up resources into a single web-based user-interface displayed on a tablet. The tables below outline the recommended hardware and software for wiadvisor. The wiadvisor Support Team will only support the wiadvisor Dashboard application operating on the listed tablets with the operating system and browsers listed below. Dealers are responsible for any consequences on tablets purchased outside of the recommendations. The recommendations will evolve over time. Recommended Tablets: Model HD OS / Browser Data Plan Apple ipad with Retina Display (4 th Generation) WiFi Model Apple ipad (3 rd Generation) WiFi Model 32 GB ios 6 or later / Safari Not required 32 GB ios 6 or later / Safari Not required The ipad should not be viewed as a tool that replaces desktop computers, but rather as an enhancement to them. Dealers who want a tablet that offers direct access to their DMS should consider a table model which would then replace their desktops or laptops in their service write up area. The recommendation for that is as follows: Model Samsung Slate 7 (Part# XE700T1A- Processor Speed HD Memory OS I5-2467M 128 GB 4 GB Windows 7 Professional Screen Size Resolution X 768 Chrysler Group LLC Page 3 of 5

4 A04US) Recommended Browsers: Name Google Chrome Apple Safari Windows Apple Safari Mac Internet Explorer Version 23 or later 5.1 or later 6 or later Not compatible 64 bit Known Limitations Look for the following enhancements in future releases: Editable Pricing Customer Ownership Transfer Business Vehicle Contact Information Manual Entry for Customer Name Search only returns the first 20 customers Contact Information If you have any questions concerning wiadvisor or the specifics of this release, please contact the wiadvisor Support Team or reference the KnowledgeBase articles at: WITECH-1 Support KnowledgeBase Mopar Technical Service Knowledgebase wiadvisor Supported Vehicles All Chrysler Group and US FIAT vehicles from 2000MY to present are supported with the following exceptions: Model Year Vehicles 2006 Chrysler Crossfire, Crossfire Roadster,SRT Dodge Sprinter 2005 Chrysler Crossfire, Crossfire Roadster,SRT Dodge Sprinter 2005 Sebring / Stratus 2-door Coupe 2004 Chrysler Crossfire, Crossfire Roadster,SRT Dodge Sprinter 2004 Sebring / Stratus 2-door Coupe 2003 Dodge Sprinter 2003 Sebring / Stratus 2-door Coupe 2002 Dodge Ram Truck (Cummins Diesel) 2002 Sebring / Stratus 2-door Coupe 2001 Dodge Ram Truck (Cummins Diesel) 2001 Sebring / Stratus 2-door Coupe 2000 Dodge Ram Truck (Cummins Diesel) Chrysler Group LLC Page 4 of 5

5 wiadvisor Application Support Information The wiadvisor Dashboard application can be accessed from DealerCONNECT via single sign-on (SSO). To access wiadvisor Dashboard from the DealerCONNECT portal, please follow steps below: Login to DealerCONNECT ( using your SID, Password and Dealer Code Click on Service Tab Click on wiadvisor Dashboard link under Vehicle Information Plus (VIP) The following Knowledgebase articles are recommended for further information: Recommended Tablets for Use with wiadvisor Printing from an ipad with wiadvisor Samsung Slate Printer Setup for use with wiadvisor wiadvisor Supported Vehicles and Systems wiadvisor Features vs. Vehicle Support Summary The information above is located at Support KnowledgeBase Mopar Technical Service Knowledgebase. Known wiadvisor Application Issues Issues Previous repair order Dealership Service History always displays service records as Customer Pay regardless of actual pay type Internet Explorer (IE 9) User Interface Compatibility Concerns Chrysler Group LLC Page 5 of 5