The Easy Guide to The Cisco Smart Business Communications System. Cisco Emerging Markets Channels

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1 The Easy Guide to The Cisco Smart Business Communications System

2 The Cisco Smart Business Communications System is: An affordable, complete system of voice, data, video, and wireless networking products makes any time any where secure access to information possible. Enables more effective and efficient ways of communicating with customers and employees. Purpose built business communications solution that is easy to deploy and use while allowing for business growth. Easy integration with existing desktop applications like calendar, , and customer relationship management (CRM) systems. What does the Cisco Smart Business Communications System comprise of? Unified Communications and Network Foundation Cisco IP Phones Switching Wireless Teleworker UC500 C79XX CE500 WLC 500 and AP500 C871W Firewall and VPN Functionality, Integrated Wireless, Integrated Voice Mail, Basic Call Center Capability, Music on Hold and Automated Attendant System Management. All Cisco IP Phones are supported. Companion switch for UC500 supporting Power over Ethernet. Fully Managed Unified Wireless LAN Solution. Fully Functional Router that offers VPN, Wired and Wireless Access, IP Phone ext. Easy to install and manage with Cisco Smart Assist features and Cisco Configuration Assistant. Cisco Monitor Director - Allows partners to offer 24 hour proactive voice and data network monitoring and management services to their SMB customers. 2

3 The Cisco Unified Communications 500 Series is designed to provide a complete communications package for your small business customers. Complete All-in-One IP Communications solution which includes: Call Processing - Cisco Unified Communications Manager Express Voice Mail and Automated Attendant - Cisco Unity Express Voice Mail and Auto Attendant Full portfolio of Cisco Unified IP phones to meet the Small Medium Business needs Full featured Voice over IP capability using H323 and SIP protocols System level Configuration and Management solution for day 0, 1 and 2 management Solution with Switching, VPN, Encryption, Cisco Data Routing, and optional Wireless LAN A purpose-built solution for the small business Cisco Catalyst Express 520 Series Switches Cisco Catalyst Express 520 Series Switches provide small and mediumsized businesses (SMBs) with the ideal network foundation to help build a sustainable competitive advantage, increase productivity, and create a network that enables SMBs to deliver the availability and services that increase customer satisfaction. The Cisco Catalyst Express 520 provides: LAN Switching for Cisco Smart Business Communications System Two Configurations - 8 PoE FE Ports - 24 PoE FE Ports IEEE 802.3af Compliant Both models ship with default configuration for easy connection to Cisco Unified 500 Series Configured through Cisco Configuration Assistant Desktop and Rack Mount Form factors Cisco quality and purpose-built for small and medium business customers 3

4 Examples of Configurations using Cisco Unified Communications 500 Series and Cisco Catalyst Express 520 Series Switches The Cisco UC500 and CE520 can be combined to provide superior configurations for small and medium businesses. 8 User Configuration Integrated PSTN Trunk Options: FXO (4 port), BRI (2 port), or SIP Power over Ethernet Ports: 8 Integrated Analog Stations: FXS (4 port) Voice Module Expansion Slot: FXO (4 port), FXO (2 port), BRI (2 port), or FXS/DID (4 port), T1/E1 Models have optional WLAN 16 User Configuration Integrated PSTN Trunk Options: FXO (4 port), BRI (2 port), or SIP Power over Ethernet Ports: 16 Integrated Analog Stations: FXS (4 port) Voice Module Expansion Slot: FXO (4 port), FXO (2 port), BRI (2 port), or FXS/DID (4 port), T1/E1 Models have optional WLAN UC520-8U-4FXO-K9 UC520-8U-2BRI-K9 8U CME Base, CUE and Phone FL w/4fxo 1VIC 8U CME Base, CUE and Phone FL w/2bri 1VIC With Integrated AP Option UC520W-8U-4FXO-K9 8U CME Base, CUE and Phone FL w/4fxo 1VIC WIFI UC520W-8U-2BRI-K9 32 User Configuration 8U CME Base, CUE and Phone FL w/2bri 1VIC WIFI Integrated PSTN Trunk Options: FXO (8 port), BRI (4 port), or SIP Power over Ethernet Ports: 32 Integrated Analog Stations: FXS (4 port) Voice Module Expansion Options: FXO (4 port), FXO (2 port), BRI (2 port), or FXS/DID (4 port),t1/e1 UC520-16U-4FXO-K9 UC520-16U-2BRI-K9 16U CME Base, CUE and Phone FL w/4fxo, 1VIC 16U CME Base, CUE and Phone FL w/2bri, 1VIC WS-CE520-8PC-UC Catalyst Express /100 PoE + 1 GE Combo Port With Integrated AP Option UC520W-16U-4FXO-K9 16U CME Base, CUE and Phone FL w/4fxo, 1VIC WIFI UC520W-16U-2BRI-K9 16U CME Base, CUE and Phone FL w/2bri, 1VIC WIFI WS-CE520-8PC-UC Catalyst Express /100 PoE + 1 GE Combo Port 48 User Configuration Integrated PSTN Trunk Options: T1/E1, FXO (12 port), BRI (6 port), or SIP Power over Ethernet Ports: 56 Integrated Analog Stations: FXS (4 port) Voice Module Expansion Options: FXO (4 port), FXO (2 port), BRI (2 port), or FXS/DID (4 port) UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 WS-CE520-xxxx-K9 32U CME Base, CUE and Phone FL w/8fxo, 1VIC 32U CME Base, CUE and Phone FL w/4bri, 1VIC Catalyst Express 520 PoE External AP521 & WLC526 are supported for Wi-Fi UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 WS-CE520-xxxx-K9 (x2) 48U CME Base, CUE and Phone FL w/12fxo 48U CME Base, CUE and Phone FL w/6bri 48U CME Base, CUE and Phone FL w/4fxo, T1/E1, 1VIC 48U CME Base, CUE and Phone FL w/2bri, T1/E1, 1VIC Catalyst Express 520 PoE External AP521 & WLC526 are supported for Wi-Fi 4

5 The Cisco Smart Business Communications Systems Mobility Portfolio The Cisco Mobility Express Solution is specifically designed for small and medium-sized businesses (SMBs) to cost-effectively deliver business-class mobility features, standards-based security, built-in reliability, and streamlined management. Comprising of the Cisco 500 Series Wireless Express Access Point, Cisco 500 Series Wireless Express Mobility Controller and the Cisco 521 Wireless Express Access Point. Cisco 500 Series Wireless Express Access Point The 8- and 16-user models of the Cisco Unified Communications 500 Series support an optional integrated WLAN access point for secure WLAN connectivity. The Cisco Unified 500 Series also supports external access points-the Cisco 521 Wireless Express Access Point-and for best-in-class wireless mobility the Cisco 526 Wireless Express Mobility Controller can be added to create a unified system of access points. Small businesses can easily extend access to data applications as well as WLAN telephony. Wireless services allow greater mobility for employees, partners, and customers, resulting in increased productivity. The Cisco 526 Wireless Express Mobility Controller provides: A cost-effective solution for small and medium-sized business environments Standards based enterprise-class security Simplified network deployment and management with automated radio resource features Centralized management with the Cisco Configuration Assistant Advanced mobility services readiness to support secure Internet guest access and optimized voice over Wi-Fi AIR-WLC526-K9 Cisco WLC526 Mobility Express Controller Cisco 521 Wireless Express Access Point The Cisco 521 Wireless Express Access Points are single-band g access points equipped with integrated antennas. These access points are ideal for delivering standards-based security and highperformance wireless connectivity for small to mediumsized businesses (SMBs) with carpeted offices and similar environments. The Cisco 521 Wireless Express Access Point provides: Standards-based, enterprise-class security Exceptional range and productivity Simultaneous air monitoring and traffic delivery Cisco 500 Series Wireless Express Mobility Controller The Cisco 500 Series Wireless Express Mobility Controller is designed to optimize the wireless networks of small and medium-sized businesses (SMBs). Simplified management with the Cisco Configuration Assistant AIR-AP521G-A-K9 (standalone) AIR-LAP521G-A-K9 (with WLC) g Auto AP, Int Radios, Ants g LWAPP AP, Integrated Antennas The solution provides automatic radio optimization, mobility performance, and multi-access point management at the capacity, simplicity, and price point appropriate for the SMB. 5

6 Cisco Unified IP Phones Take full advantage of converged voice and data networks, while retaining the convenience and user-friendliness you expect from a business phone. Cisco Unified IP Phones can help improve productivity by meeting the needs of different users throughout small and medium business. The new suite of Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an even better end-user experience. To find out more visit Here is a selection from the Cisco IP Phone portfolio: Executive and Manager Cisco Unified IP Phone 7961G / 7961G-GE / 7970 / 7971G-GE Business Cisco Unified IP Phone 7970G / 7941G / 7971G-GE Multibutton and Reception Cisco Unified IP Phone 7931G Standard Cisco Unified IP Phone 7960G / 7971G Mobile and Flexible Cisco IP Communicator - a software-based application that delivers enhanced telephony support through the PC Mobility Cisco Unified Wireless IP Phone 7921G The Cisco Smart Business Communications System integrates smoothly with the business applications you use every day, such as and CRM. And you can easily add third-party applications that work with your IP phones to support dial-out alerts to customers and suppliers, one-touch call recording, time and staff management, and more. 6

7 The Smart Business Communications System Management Cisco Configuration Assistant simplifies the task of configuring, deploying, and administering the Cisco Smart Business Communications System - a complete system of advanced voice, data, security, and wireless networking products designed specifically for small and medium-sized businesses. Cisco Configuration Assistant improves network security and performance and substantially reduces deployment and configuration time. Cisco Smart Assist allows quick set up of devices and optimization of settings. And, Cisco Monitor Director allows partners to offer 24 hour, proactive voice and data network monitoring and management services to their SMB customers. Cisco Configuration Assistant provides: Configuration, deployment, and ongoing network management support for the Cisco Smart Business Communications System Multiple network views Simplified network reporting Drag and drop software updates Troubleshooting Cisco SMARTnet Service for Smart Business Communications System Cisco SMARTnet Service for SBCS gives you direct access anytime to Cisco network experts and award-winning resources to help you rapidly resolve problems and protect your investment in your Cisco Smart Business Communications System. SMARTnet is an award-winning technical support service that gives you direct, anytime access to Cisco engineers and an extensive range of technical resources, Cisco SMARTnet Service for SBCS delivers rapid issue resolution and complete, solutions-level technical support for the Smart Business Communications System. Cisco SMARTnet Service for SBCS provides the following: Around-the-clock, global access to the Cisco Technical Assistance Center (TAC) for help with configuration, diagnostics, and recommendations SMARTnet delivers Next-business-day advance hardware replacement for all components (four hours is an option for some locations) Ongoing application and operating system software updates and upgrades Access to the extensive Cisco.com knowledgebase and tools Do you need help with Quoting Cisco Unified Communications solutions? Use the Quote Builder tool to save you time To find out more visit - 7

8 Cisco Unified Communications 500 Series Part Numbers 8, 16, 32 and 48 User Models Expansion UC520-8U-4FXO-K9 8U CME BASE, CUE and phone FL w/4fxo, 1VIC One VIC Slot UC520-8U-2BRI-K9 8U CME BASE, CUE and phone FL w/2bri, 1VIC One VIC Slot UC520-16U-4FXO-K9 16U CME BASE, CUE and phone FL w/4fxo, 1VIC One VIC Slot UC520-16U- 2BRI-K9 16U CME BASE, CUE and phone FL w/2bri, 1VIC One VIC Slot UC520W-8U-4FXO-K9 8U CME BASE, CUE and phone FL w/4fxo, 1VIC WIFI One VIC Slot UC520W-8U-2BRI-K9 8U CME BASE, CUE and phone FL w/2bri, 1VIC WIFI One VIC Slot UC520W-16U-4FXO-K9 16U CME BASE, CUE and phone FL w/4fxo, 1VIC WIFI One VIC Slot UC520W-16U-2BRI-K9 16U CME BASE, CUE and phone FL w/2bri, 1VIC WIFI One VIC Slot UC520-32U-8FXO-K9 32U CME BASE, CUE and phone FL w/8fxo, 1VIC One VIC Slot UC520-32U-4BRI-K9 32U CME BASE, CUE and phone FL w/4bri, 1VIC One VIC Slot UC520-48U-12FXO-K9 48U CME BASE, CUE and phone FL w/12fxo - UC520-48U-5BRI-K9 48U CME BASE, CUE and phone FL w/6bri - UC520-48U-T/E/F-K9 48U CME BASE, CUE and phone FL w/4fxo, T1/E1, 1VIC One VIC Slot UC520-48U-T/E/B-K9 48U CME BASE, CUE and phone FL w/2bri, T1/E1, 1VIC One VIC Slot Cisco Catalyst Express 520 Series Switches Part Numbers WS-CE520-8PC-K9 WS-CE520-24TT-K9 WS-CE520-24LC-K9 WS-CE520-24PC-K9 WS-CE520G-24TC-K9 10/100 POE, 1 10/100/1000BASE-T LAN Switch 24 port 10/ uplink 4 ports of POE and 20 port of 10/100 Partial Power over Ethernet Switch 24 10/100 PoE ports /100/1000BASE-T or SFP ports 24 ports of Gigabit Ethernet High-speed connectivity Aggregation Switch Cisco 500 Series Wireless Express Mobility Controller AIR-WLC526-K9 Cisco WLC526 Mobility Express Controller Cisco 521 Wireless Express Access Point AIR-AP521G-A-K9 (standalone) AIR-LAP521G-A-K9 (with WLC) g Auto AP, Int Radios, Ants g LWAPP AP, Integrated Antennas Small and Medium Business Network Management DIR-1.1-MSP-SW-K9 MON-1.1-LTD-K9 MON-1.1-STD-K9 MON-1.1-MSP-25-K9 MON-1.1-MSP-70-K9 Cisco Monitor Director Software, Perpetual License Cisco Monitor Manager SW, Perpetual 25 Device SM License Cisco Monitor Manager SW, Perpetual 70 Device SM License Cisco Monitor Manager SW 1 Year 25 Device MSP License Cisco Monitor Manager SW 1 Year 70 Device MSP License Cisco Systems, Inc. All rights reserved. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R) ROTL/5610/01.08