BMC Performance Manager Express Monitoring Studio by Sentry Software

Transcription

1 BMC Performance Manager Express Monitoring Studio by Sentry Software TM Installation Guide Version 5.15 May 2010

2 Contacting BMC Software You ca n a cces s the BMC Softwa re Web s i te a t From thi s Web s i te, you ca n obta i n i nforma ti on a bout the compa ny, i ts products, corpora te offi ces, s peci a l events, a nd ca reer opportuni ti es. United States and Canada Outside United States and Canada Address Telephone (01) Fax (01) BMC Software, Inc CityWest Blvd. Houston TX Telephone or Fax Copyri ght 2006 BMC Softwa re, Inc. or l i cens ors, a s a n unpubl i s hed work. Al l ri ghts res erved. BMC Softwa re, the BMC Softwa re l ogos, a nd a l l other BMC Softwa re product or s ervi ce na mes a re regi s tered tra dema rks or tra dema rks of BMC Softwa re, Inc. IBM i s a regi s tered tra dema rk of Interna ti ona l Bus i nes s Ma chi nes Corpora ti on. DB2 i s a regi s tered tra dema rk of Interna ti ona l Bus i nes s Ma chi nes Corpora ti on. Ora cl e i s a regi s tered tra dema rk, a nd the Ora cl e product na mes a re regi s tered tra dema rks or tra dema rks of Ora cl e Corpora ti on. Al l other tra dema rks bel ong to thei r res pecti ve compa ni es. BMC Softwa re cons i ders i nforma ti on i ncl uded i n thi s documenta ti on to be propri eta ry a nd confi denti a l. Your us e of thi s i nforma ti on i s s ubject to the terms a nd condi ti ons of the a ppl i ca bl e End Us er Li cens e Agreement for the product a nd the propri eta ry a nd res tri cted ri ghts noti ces i ncl uded i n thi s documenta ti on. Restricted Rights Legend U.S. Government Res tri cted Ri ghts to Computer Softwa re. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Us e, dupl i ca ti on, or di s cl os ure of a ny da ta a nd computer s oftwa re by the U.S. Government i s s ubject to res tri cti ons, a s a ppl i ca bl e, s et forth i n FAR Secti on , DFARS , DFARS , DFARS , a nd DFARS , a s a mended from ti me to ti me. Contra ctor/ma nufa cturer i s BMC Softwa re, Inc., 2101 Ci tywes t Bl vd., Hous ton, TX , USA. Any contra ct noti ces s houl d be s ent to thi s a ddres s. 2

3 Customer support You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or . To expedite your inquiry, please see "Before Contacting BMC Software." Support Web Site You can obtain technical support from BMC Software 24 hours a day, 7 days a week at support_home. From this Web site, you can Read overviews about support services and programs that BMC Software offers: Find the most current information about BMC Software products Search a database for problems similar to yours and possible solutions Order or download product documentation Report a problem or ask a question Subscribe to receive notices when new product versions are released Find worldwide BMC Software support center locations and contact information, including addresses, fax numbers, and telephone numbers Support by Telephone or In the United States and Canada, if you need technical support and do not have access to the Web, call Outside the United States and Canada, please contact your local support center for assistance. To find telephone and contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at Before Contacting BMC Software Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately: Product information product name product version (release number) license number and password (trial or permanent) Operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as: PUT or PTF system hardware configuration serial numbers 3

4 Table of Contents Foreword...5 Release...6 Notes for v5.15 Getting...7 Started...7 The Product...8 Installation Guide...8 Installing BPM Express Monitoring Studio...10 License Keys...10 Un-installing BPM Express Monitoring Studio...10 Deleting Application Classes from an Element Deleting...10 Application Classes from an Element Profile...11 Removing Monitoring Studio Express from the Portal Index...12 Table of Contents 4

5 Foreword BMC Performance Manager Express Monitoring Studio is an agent-less Performance Manager for the BMC Portal environment. It enables you to setup the monitoring, without any coding, of diverse applications, devices, IT components and non-standard technologies. The solution enables you to centralize diverse monitoring needs within the Portal framework with a single solution instead of juggling with separate tools and consoles. BMC Performance Manager Express Monitoring Studio offers the following monitoring tools: Command line execution and analysis on Windows and Unix/Linux Java MBean polling on JBoss, JOnAS, WebSphere, WebLogic application servers and standard or standalone JMX applications 3. LOG file monitoring and analysis 4. SNMP polling 5. SQL database query analysis (Oracle Database Server, Microsoft SQL Server, MySQL Server) 6. WBEM requests (CIM over RPC & CIM over HTTP) 7. Web requests (Simple-HTTP GET & Forms-HTTP POST) In addition you can run String searches and Numeric Value Extractions on the result outputs of the monitored instances of all the above application classes/monitoring tools. Foreword 5 This document explains how to install and run BMC Performance Manager Express Monitoring Studio within the BMC Portal environment. Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express Monitoring Studio uses the Portal s web-based interface and features for installing, managing and monitoring your infrastructure. For convenience, BMC Performance Manager Express Monitoring Studio will be referred to as Monitoring Studio Express within the product documentation. For details on how to use this product, please refer to the User Guide. The Sentry Software Website also offers an Online Technical Library that gives complete product information.

6 6.00 Release Notes for v5.15 What's New Wild characters ( * and? ) can now be provided in the file path when monitoring a file To avoid the 140 characters limitation for text boxes in BMC Portal, the SQL query can be stored in a file on the RSM and executed using the %{FromRSM:filename} macro in SQL query Objects Fixed Issues When the file path contained either * or?, the Performance Manager failed to retrieve the most recently modified file corresponding to the specified mask String Searches and Numeric Value Extraction failed to handle empty content When executing remote commands on Windows systems with non-english regional settings (or similar) the Performance Manager failed to evaluate the execution time HTTP Post requests failed when performed through a Web proxy The Performance Manager did not take into account the specified column number for numeric value extraction objects The rescale factor in Numeric Value Extraction objects was not properly taken into account The scientific notation was not properly handled by Numeric Value Extraction objects One-row SNMP tables were not properly handled Changes and Improvements The parameters Count(HB) and Count(LB) of String Search objects are set to No Data when the parsed content is empty A retry mechanism has been implemented to better handle flaky SSH connectivity and avoid false alerts Added an option to specify the WMI impersonation level for command line execution on Windows systems. This allows the execution of commands that access another system remotely (the RSM launches a command on remote System A which accesses remote System B) Release Notes for v5.15 6

7 6.00 Getting Started This describes the prerequisites and the procedures you must perform before you install BMC Performance Manager Express Monitoring Studio. Please follow the given instructions carefully in order to ensure a successful integration of the solution within the Portal environment. The computer on which you install BMC Performance Manager Express Monitoring Studio should already have: BMC Performance Manager Portal version 5.00 Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. Once you install Monitoring Studio Express on one computer, you can add as many elements as you require to your monitoring environment, irrespective of whether they are Windows-based, UNIX or Linux. The Product The file required for the installation of BMC Performance Manager Express Monitoring Studio is: BPM-Express-MonitoringStudio-5.15.par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express Monitoring Studio product page. A trial version is available for free from the Sentry Software website. Getting Started 7

8 6.00 Installation Guide In order to install BMC Performance Manager Express Monitoring Studio (called Monitoring Studio Express for convenience), you must already be equipped with: BMC Performance Manager Portal version 5.00 Remote Service Manager (RSM) program up and running on a Windows computer 3. BPM-Express-MonitoringStudio-5.15.par 4. Super administrator credentials Installing BPM Express Monitoring Studio Uploading BMC Performance Manager Express Monitoring Studio to BMC Portal v5 Place the BPM-Express-MonitoringStudio-5.15.par file in a known location on your file system. Login to the Portal with super-administrator credentials. Click on Portal, then under Tasks click Performance Managers. Installation Guide 8

9 Click Upload and then click Browse to open a file selection dialogue box. 4. Select BPM-Express-MonitoringStudio-5.15.par and click Upload. 5. The Portal uploads the PAR file to the database, and BPM Express Monitoring Studio now appears as BMC PM Express Monitoring Studio by Sentry Software in the list of Performance Managers. 6. The word Published next to BMC PM Express Monitoring Studio by Sentry Software in the Performance Manager list indicates that the product is successfully installed. On expanding the tree sign next to BMC PM Express Monitoring Studio by Sentry Software, you should see the following seventeen application classes: Studio JMX Polling (JBoss) Studio JMX Polling (JOnAS) 3. Studio JMX Polling (WebLogic) 4. Studio JMX Polling (WebSphere) 5. Studio JMX Polling (Standalone JMX applications) 6. Studio LOG File Monitoring and Analysis (Windows) 7. Studio LOG File Monitoring and Analysis (UNIX/Linux) 8. Studio Remote Command Execution and Analysis (Windows) 9. Studio Remote Command Execution and Analysis (UNIX/Linux) 10. Studio SNMP Polling 1 Studio SQL Query (Microsoft SQL Server) 1 Studio SQL Query (MySQL Server) 13. Studio SQL Query (Oracle Database Server) 14. Studio WBEM Request (CIM over HTTP) 15. Studio WBEM Request (Windows WMI, CIM over RPC) Installation Guide 9

10 Studio Web Request (Post a form, HTTP POST) 17. Studio Web Request (Simple, HTTP GET) You are now ready to begin using BMC Performance Manager Express Monitoring Studio version License Keys BMC Performance Manager Express Monitoring Studio does not require any license key validation for use. Un-installing BPM Express Monitoring Studio The procedure is the same as for any other Performance Manager on the Portal: Delete all BMC Performance Manager Express Monitoring Studio application classes from all elements Remove BMC Performance Manager Express Monitoring Studio from the Performance Manager list of the Portal. The BMC Performance Manager Express Monitoring Studio cannot be un-installed unless all its application classes are removed from each element. Deleting Application Classes from an Element An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the element was created directly through Elements: Click in the Configure tab > Properties > click on the element. In the Application classes section > click Delete. 3. The Available Application Classes for Removal page appears. 4. Select the Monitoring Studio Express application classes (prefix Studio) and click Next. It is possible to select more than one at a time. 5. A Changes Saved message appears, confirming that the deletion has been done. Repeat this procedure on all elements to which Monitoring Studio Express application classes are added. Deleting Application Classes from an Element Profile An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the Element Profile route was used click on Configure tab > Element Profile > select Profile > Edit. Once in the Element Profile Properties page, scroll down to the Application Classes section and click on Delete. On the Available Application Classes for Removal page, select all the BMC Performance Manager Installation Guide 10

11 6.00 Express Monitoring Studio classes (prefix Studio) and click Next. 3. Confirm the deletion of the selected classes by clicking on Delete. 4. A Changes Saved message pops up confirming the deletion of the application classes from this element profile. The selected application classes will be deleted from all elements that were created using this element profile. Removing Monitoring Studio Express from the Portal To un-install or remove Monitoring Studio Express from the Portal, you follow the same steps as for any PM on the Portal. Login with super-administrator credentials and click on Portal > Performance Managers. Ensure the Performance Managers list shows 0 Elements next to the name: BMC PM Express Monitoring Studio by Sentry Software. 3. Select BMC PM Express Monitoring Studio by Sentry Software and click Delete. 4. Confirm deletion of the selected Performance Manager by clicking on Delete. 5. A message displaying successful deletion appears. The BMC Performance Manager Express Monitoring Studio is now completely removed from your BMC Portal environment. Installation Guide 11

12 Index -AApplication Classes 10 -IInstallation 8 -LLicense Keys 10 -RRequirements 7 -UUn-installation Index 10, 11 12

13 About BMC Software BMC Software, Inc. NYSE:BMC, is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases, and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $4 billion. For more information about BMC Software, visit About Sentry Software Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides key monitoring solutions specifically designed to expand the capabilities of BMC Performance Manager, thus enabling up to 100% coverage of any infrastructure. Sentry Software specializes in single solutions for multiplatform monitoring of hardware, custom applications or any IT component, and blackout windows. Sentry Software products are deployed in 45 countries across the globe and lead the list of BMC Software s third-party product sales. For more information about Sentry Software, please visit