BMC Performance Manager Express for Hitachi Disk Arrays

Transcription

1 BMC Performance Manager Express for Hitachi Disk Arrays User Documentation December 2012

2 Contacting BMC Software You can access the BMC Software Web site at From this Web site, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Outside United States and Canada Address BMC Software, Inc CityWest Blvd. Houston TX Telephone (01) Telephone or Fax (01) Fax Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. IBM is a registered trademark of International Business Machines Corporation. DB2 is a registered trademark of International Business Machines Corporation. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section , DFARS , DFARS , DFARS , and DFARS , as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX , USA. Any contract notices should be sent to this 2

3 You can obtain technical support by using the Support page on the BMC Software Web site or by contacting Customer Support by telephone or . To expedite your inquiry, please see "Before Contacting BMC Software." Support Web Site You can obtain technical support from BMC Software 24 hours a day, 7 days a week at From this Web site, you can Read overviews about support services and programs that BMC Software offers: Find the most current information about BMC Software products Search a database for problems similar to yours and possible solutions Order or download product documentation Report a problem or ask a question Subscribe to receive notices when new product versions are released Find worldwide BMC Software support center locations and contact information, including addresses, fax numbers, and telephone numbers Support by Telephone or In the United States and Canada, if you need technical support and do not have access to the Web, call Outside the United States and Canada, please contact your local support center for assistance. To find telephone and contact information for the BMC Software support center that services your location, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at Before Contacting BMC Software Before you contact BMC Software, have the following information available so that Customer Support can begin working on your problem immediately: Product information product name product version (release number) license number and password (trial or permanent) Operating system and environment information machine type operating system type, version, and service pack or other maintenance level such as: PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level Sequence of events leading to the problem Commands and options that you used Messages received (and the time and date that you received them) product error messages 3

4 Table of Contents The Product Synergy with BMC Performance Manager Express for Hardware Hitachi Device Manager...16 Supported Platforms...22 Migrating from v Installing BMC Performance Manager Express for Hitachi Disk Arrays...26 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile...30 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Existing Element Automatically Enabling the...33 Application Classes Creating and Importing an...34 Adapter for a BMC Portal Solution...41 Managing Baselines and Key Performance Indicators...45 Deleting Application Classes from an Element...46 Deleting Application Classes from an Element Profile...47 Removing BMC Performance Manager Express for Hitachi Disk Arrays from the Portal...50 Viewing the Overall Activity of a Disk Array Reporting the Total Traffic...52 on an Hourly or Daily Basis...54 Reporting a Disk Space Consumption...55 Reclaiming Space of Unmapped (Unused) LUNs...56 Identifying the Hosts that can Access a LUN Setting Thresholds...57 Enabling the Debug Mode...60 Application Classes...63 SEN_HDS_ARRAY...64 SEN_HDS_CONTROLLER SEN_HDS_CONTROLLER_CONT SEN_HDS_FCPORT...66 SEN_HDS_SMISPROVIDER SEN_HDS_SMISPROVIDER_MANAGEDARRAY SEN_HDS_STORAGEPOOL SEN_HDS_STORAGEPOOL_CONT SEN_HDS_VOLUME...68 SEN_HDS_VOLUME_CONT...70 Table of Contents 4

5 Table of Contents 5

6 Release Notes for v2.0.00

7 Owing to structural changes, an automatic migration from version of BMC Performance Manager Express for Hitachi Disk Arrays is not possible. Users of version should remove the PM from all elements and completely uninstall the PM before uploading and installing v What's New The new Time Since Last Activity parameter reports the number of days since the last read or write operation has been observed on the monitored volume. The new Transfer Bytes parameter reports the amount of data transferred in Gigabytes. The Current Controller parameter, which indicates which controller is owned by the volume, replaces the Owning Storage Processor parameter. Two new application classes were added to BMC Performance Manager Express for Hitachi Disk Arrays: SEN_HDS_SMISPROVIDER and SEN_HDS_SMISPROVIDER_MANAGEDARRAY. Changes and Improvements Better integration with BMC ProactiveNet Performance Management: Application Classes and Key Performance Indicators are now automatically enabled and set when importing a BMC Portal adapter into BMC ProactiveNet. Fixed Issues When the property NumberOfBlock is empty or equal to 0, the PM automatically uses the ConsumableBlock property to compute the Host Visible Capacity parameter for each volume. 7

8 Overview

9 is an agent-less Performance Manager for the BMC Portal environment. It allows you to automatically discover and monitor every aspect Hitachi disk arrays, from the general health of the array to the performance of the LUNs and from the file systems space usage to the mirroring and snapshots mechanisms latency; and to consolidate diverse monitoring needs within the Portal framework through a single solution. To setup a complete monitoring of the disk array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the disk array (status of the disks, ports, temperature, power supplies, power consumption, etc). Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express for Hitachi Disk Arrays uses the Portal s web-based interface and features for installing, managing and monitoring your infrastructure. 9

10 Getting Started

11 This section describes the prerequisites and the procedures you must perform before you install BMC Performance Manager Express for Hitachi Disk Arrays. Please follow the given instructions carefully in order to ensure a successful integration of the solution within the Portal environment. Minimum Requirements The computer on which you install should already have: 1. BMC Performance Manager Portal version Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. Once you install, you can add as many elements as you require in your monitoring environment. 11

12 The Product The BMC Performance Manager Express for Hitachi Disk Arrays package The file required for the installation of is: BPM-Express-Hitachi-DiskArrays-<version>.par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express for Hitachi Disk Arrays product page. A trial version is available for free from the Sentry Software website. How it works Once is installed in your Portal environment: 1. To start up the monitoring, add its corresponding application class to an element or element profile. The application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next 3. Set the threshold parameters 4. Click Finish to validate. Portal level is an agent-less solution designed specifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/Deleting classes etc. Hitachi Disk Arrays level As described above, you need to enter certain information: Collection interval Configuration details depending on the version. The Product 12

13 Synergy with BMC Performance Manager Express for Hardware To benefit from a complete monitoring of Hitachi disk arrays, BMC Performance Manager Express for Hitachi Disk Arrays needs to be used in conjunction with BMC Performance Manager Express for Hardware. BMC Performance Manager Express for Hardware discovers all the physical components a filer, that is: controllers, disks, power supplies, fans, network and fiber ports, and reports hardware failures on these components. Additionally, it monitors the traffic on each network and fiber port. monitors all of the performance metrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each filer and is also able to build reports on past utilization statistics. The complete storage monitoring solution architecture is composed of the elements represented in the illustration below: Storage monitoring solution architecture Synergy with BMC Performance Manager Express for Hardware 13

14 Installation Guide

15 Introduction This chapter explains how to install and run BMC Performance Manager Express for Hitachi Disk Arrays for BMC Portal. As BMC Performance Manager Express for Hitachi Disk Arrays is a performance manager specifically designed for the BMC Portal environment, it uses the Portal s web-based interface and features for installing, managing and monitoring your Information Technology (IT) infrastructure. The full integration with BMC Portal provides a single customizable entry point for data from multiple sources and a single view that enables you to monitor the health and performance of your infrastructure. 15

16 Hitachi Device Manager This section explains how to configure the monitoring of HDS, USP and AMS Hitachi disk arrays with. The monitoring of a Hitachi disk array relies on the SMI-S agent that is installed with Hitachi Device Manager. Hitachi Device Manager is a software suite that needs to be installed on a separate server. Installing the Hitachi Device Manager Hitachi Device Manger is part of the Hitachi Storage Command Suite. The installation files are contained on the Hitachi Device Manager Server CD. 1. Start the Installation wizard Hitachi Device Manager 16

17 2. Click Next. 3. In the Select Products page, select Hitachi Device Manager. Hitachi Device Manager 17

18 4. Click Next. 5. in the Installation Destination page, specify the Installation Folder or accept default, and then click Next 6. In the Database Folder page, specify the Database Folder or accept default. Click Next 7. In the Specify Server Information page, enter the DNS name or IP address of the server you are installing the Hitachi Device Manager Software on to. Click Next. 8. In the Pre-Installation Confirmation page, check installation information, then click Install. Configuring the Hitachi Device Manager 1. To access the Hitachi Device Manager go to the following URL: DeviceManager/ 2. Click License and enter the license key or browse to location of license key file. Hitachi Device Manager 18

19 3. Close license screen and login to Hitachi Device Manager.: Default username: system Default password: manager Hitachi Device Manager 19

20 4. In the explorer section of the Device Manager Homepage, click Subsystems; and then click Add Subsystem. 5. In the Add Subsystem page, enter the hostname, User ID and Password. 6. Other information might be required for some types of storage systems 7. Wait for the storage system to be added. 8. Check that the storage device is now listed correctly under Subsytems. Hitachi Device Manager 20

21 Adding additional users 1. Open the Device Manager Homepage > Administration, Users and Permissions page. 2. Under Users, click Add user. 3. In the Add User page, enter user credentials. 4. Once the user has been created, select the user and click Change Permissions. 5. In the Change Permissions page, add the View HDvM permission. Hitachi Device Manager 21

22 Supported Platforms supports the following Hitachi disk arrays: Hitachi Adaptable Modular Storage 2000 family Hitachi Universal Storage Platform (USP, USP-V/USP-VM) Supported Platforms 22

23 Migrating from v Owing to structural changes, an automatic migration from version of BMC Performance Manager Express for Hitachi Disk Arrays is not possible. Users of version should remove the PM from all elements and completely uninstall the PM before uploading and installing v If the previous version is not removed from the Portal and v is loaded, the two PMs will appear separately in the list of application classes, and the older version will continue to monitor elements. Migrating from v

24 Installing BMC Performance Manager for Hitachi Disk Arrays Uploading BMC Performance Manager Express for Hitachi Disk Arrays to BMC Portal 1. Place the BPM-Express-Hitachi-DiskArrays-<version>.par file in a known location on your file system. Login to the Portal with the WBEM credentials. Logon to the BMC Portal Installing BMC Performance Manager for Hitachi Disk Arrays 24

25 2. Click on Portal, then under Tasks click Performance Managers. Selecting a Performance Manager 3. Click Upload and then click Browse to open a file selection dialogue box. 4. Select BMC PM Express Hitachi Disk Arrays by Sentry Software and click Upload. 5. The Portal uploads the PAR file to the database, and BPM Express Hitachi Disk Arrays now appears as by Sentry Software in the list of Performance Managers. 6. The word Published next to in the Performance Manager list indicates that the product is successfully installed. You are now ready to begin using. 7. In the Portal Configure tab, verify each monitored array's properties and thresholds values to make sure all the necessary settings are properly configured. Installing BMC Performance Manager for Hitachi Disk Arrays 25

26 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 1. Login to the Portal with normal user credentials. 2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select the Profile to which you wish to add the Storage class > Edit. Selecting a Profile 3. The selected Element Profile s Properties page appears. Go to Application Classes > Add. Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 26

27 A dding A pplication Classes 4. The Element Profile Properties Add Application Classes page appears. Choose Storage from the Select Category drop-down list. Selecting the Storage A pplicable Class Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 27

28 5. Select the application class applicable to your system and click Next. 6. On the Properties and Credentials page, enter the information required for monitoring the disk array. Information required to monitor Windows systems Input Properties Description Collection interval Select the polling interval from the drop-down list. Default: 5. Unit: Minutes. Credentials Enter the login and password used to connect to the remote element through WMI. Hostname Enter the Hostname or IP address of the remote machine Debug Mode "Yes" enables the debug mode. The debug output produced is stored on the RSM server in a file located at "%RSM_HOME%/RSM(xx)/SEN_HPEVA/ sen_eva_debug_hostname.log". Please do not leave the debug mode enabled for too long as the debug file may grow indefinitely. 7. After entering the element properties and credentials, you arrive at the final step for adding the BMC Performance Manager Express for HP EVA application class: Thresholds, Properties and Credentials. 8. Thresholds are automatically set by BMC Performance Manager Express for HP EVA. It is recommended to keep the default thresholds (or see the Thresholds section). Click Finish. Element Profile Properties Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 28

29 9. Click Done to save the changes made. The BMC Performance Manager Express for Hitachi Disk Arrays application class is now added to all the elements in the selected Element Profile. Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 29

30 Adding the Hitachi Disk Arrays Application Class to an Existing Element 1. In the Configure tab: Click the Element to which you wish to add the Hitachi Disk Arrays solution and the Element Properties page appears. Scroll down to Application Classes > Add. Make sure that the element's platform is defined as Storage. A dding an A pplication Class 2. On the Properties <Element> Add Application Classes page > Select Category > Storage. 3. In the available Application Class list, select the application class applicable to the element and click Next. A pplication Class Properties 4. The Properties and Credentials page appears asking for the information required for monitoring the disk array. Enter the WBEM username and password valid on the Hitachi Device Manager. These credentials must have been previously configured in the Hitachi Device Manager as described in the Hitachi Device Manager section. 5. Thresholds are automatically set by. It is recommended that you leave the default thresholds as they are. Click Finish. Details on how to modify thresholds are given in the User Guide. You can now return to the Status tab to view the monitoring of the element by BMC Performance Manager Express for Hitachi Disk Arrays. Adding the Hitachi Disk Arrays Application Class to an Existing Element 30

31 Integrating with BMC ProactiveNet Performance Management

32 Overview To integrate a Performance Manager into BMC ProactiveNet, you need to first install and configure the solution in BMC Portal, automatically enable the application classes and create a specific adapter. An adapter for BMC Portal facilitates pulling of performance data from existing BMC Portal solutions into BMC ProactiveNet. Using an Adapter, you can import BMC Portal application classes (provided in a Performance Manager PM) into BMC ProactiveNet. The Adapter periodically synchronizes the performance data collected by these application classes into BMC ProactiveNet. Integration w ith BMC ProactiveNet Performance Management 32

33 Automatically Enabling the Application Classes To automatically enable application classes: 1. Uncompress the BPM-Express-for-Hitachi-DiskArrays-<version>-PM2BPPM.zip file 2. Copy all the BPM_BPM_EXPRESS_FOR_HITACHI_DISKARRAYSEN_HDS_ARRAY xml files into: <BPPM install dir>\proactivenet\pw\pronto\systdata\adapter-defaults 3. Restart the BMC ProactiveNet server You will then have to create and import an adapter for a BMC Portal PM Automatically Enabling the Application Classes 33

34 Creating and Importing an Adapter for a BMC Portal Solution Creating an Adapter for a BMC Portal Solution 1. Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration Console is displayed as shown in the following figure: A ccessing the A dministration tab in the A dministration Console Creating and Importing an Adapter for a BMC Portal Solution 34

35 2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMC Portal. Importing Monitor Types and A dding A dapter Creating and Importing an Adapter for a BMC Portal Solution 35

36 3. In the Configuration tab, enter the required information: Setting the connection parameters In the Instance Name field, enter a name for this instance of the Adapter that will perform the integration of the targeted PM into BMC ProactiveNet. Select the Agent where this instance of the Adapter will be executed Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP address, Port, BMC Portal User Name and Password To successfully integrate the PM with BMC Proactivenet, the BMC Portal User Account specified must have at least been used once to log in to BMC Portal and have the EMC Disk Arrays Application Class added to an existing element. Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore Host Name or IP address, Port, and credentials Creating and Importing an Adapter for a BMC Portal Solution 36

37 4. Click Next to continue Selecting the A pplication Classes to import Creating and Importing an Adapter for a BMC Portal Solution 37

38 5. Select the application class to import and click Next 6. Set the Filter details if needed. Setting filter details Creating and Importing an Adapter for a BMC Portal Solution 38

39 7. Click Next to Continue. 8. Set the Auto-sync poll scheduling, if needed. Scheduling A uto-sync polls Creating and Importing an Adapter for a BMC Portal Solution 39

40 9. Click Next to continue. The system displays a summary of your settings, click Finish to confirm. The Adapter has been added to the Adapters folder of the Administration Console. A dapter added to the A dapters folder 10. To see the class instances that have been imported by the Adapter, expand the Adapters folder, right-click the Adapter and select Details. We strongly recommend that you create a specific adapter for each PM you need to integrate into BMC ProactiveNet to enable the update of a single PM independently. Once created and imported, the Adapter will be displayed in the Devices folder of the BMC ProactiveNet Operations Console. Creating and Importing an Adapter for a BMC Portal Solution 40

41 Managing Baselines and Key Performance Indicators In order to facilitate the detection of abnormalities on your monitored environment, BMC ProactiveNet calculates baselines per parameter (metrics or attributes) based on values collected over a specified period of time to determine a normal operating range. When the collected values for these parameters are out of range, an alert is triggered. Some parameters are identified by default as Key Performance Indicators and therefore automatically included in the base lining calculation. Managing baselines The baseline is the expected normal operating range for a metric or attribute of a monitor. The baseline is calculated by collecting the values for a monitor s attributes and metrics over a specified time period and establishing a low baseline value (consisting of the 10th percentile of all the values for a given time period) and a high baseline value (consisting of the 90th percentile of all the values for a given time period), taking a weighted average of these values over time. A higher weight is given to the latest data being factored into the baseline average. The accuracy of the baseline improves over time. Requirements for baseline generation For baselines to be generated for an attribute, that abnormality threshold means that the threshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes that have an active abnormality threshold and are also KPI attributes will have baselines generated for them. Absolute thresholds (w ith "outside baseline") or signature thresholds do not satisfy these requirements. Managing Key Performance Indicators The KPI attribute of a parameter can be activated or deactivated manually through the BMC ProactiveNet Administration Console. In this PM, some parameters or attributes have been designated as important indicators of performance (KPIs). We do not recommend that these default settings are modified. However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet Administration Console. Managing Baselines and Key Performance Indicators 41

42 To add or remove Key Performance Indicator (KPI) attributes for a monitor type 1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. The KPI Administration dialog box is displayed. 2. From the Monitor Type list, choose the monitor type for which you want to add or remove KPI attributes. A list of attributes for the selected monitor type is displayed. 3. In the KPI column for the attributes that you want to add or remove as Key Performance Indicators: select the KPI check box to add the corresponding attribute as a KPI deselect the KPI check box to remove the corresponding attribute from the KPIs for that monitor type For complete and detailed information on this procedure, please refer to the BMC ProactiveNet documentation available from BMC W eb site. Parameters for which the system by default calculates baselines as well as parameters considered as KPIs are respectively identified by the following icons: Baselining KPI Managing Baselines and Key Performance Indicators 42

43 Un-installing BMC Performance Manager Express for Hitachi Disk Arrays

44 The procedure is the same as for any other Performance Manager on the Portal: 1. Delete all application classes from all elements and element profiles 2. Remove from the Performance Manager list of the Portal. The cannot be un-installed unless all its application classes are removed from each element. 44

45 Deleting Application Classes from an Element An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the element was created directly through Elements: Click in the Configure tab > Properties > click on the element. In the Application classes section > click Delete. The Available Application Classes for Removal page appears. Select the application classes and click Next. It is possible to select more than one at a time. 5. A Changes Saved message appears, confirming that the deletion has been done. Repeat this procedure on all elements to w hich application classes are added. Deleting Application Classes from an Element 45

46 Deleting Application Classes from an Element Profile An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the Element Profile route was used click on Configure tab > Element Profile > select Profile > Edit. 1. Once in the Element Profile Properties page, scroll down to the Application Classes section and click on Delete. 2. On the Available Application Classes for Removal page, select all the BMC Performance Manager Express for Hitachi Disk Arrays classes and click Next. 3. Confirm the deletion of the selected classes by clicking on Delete. 4. A Changes Saved message pops up confirming the deletion of the application classes from this element profile. The selected application classes w ill be deleted from all elements that w ere created using this element profile Deleting Application Classes from an Element Profile 46

47 Removing BMC Performance Manager for Hitachi Disk Arrays from the Portal To un-install or remove from the Portal, you follow the same steps as for any PM on the Portal. 1. Login with super-administrator credentials and click on Portal > Performance Managers. 2. Ensure the Performance Managers list shows 0 Elements next to the name: BMC Performance Manager Express for Hitachi Disk Arrays. 3. Select and click Delete. 4. Confirm deletion of the selected Performance Manager by clicking on Delete. 5. A message displaying successful deletion appears. The is then completely removed from your BMC Portal environment. Removing BMC Performance Manager for Hitachi Disk Arrays from the Portal 47

48 User Guide

49 Introduction monitors all of the performance metrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each array and is also able to build reports on past utilization statistics. To setup a complete monitoring of the array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the Hitachi disk arrays (status of the disks, ports, temperature, power supplies, power consumption, etc). This chapter explains how to use each monitoring tool i.e. a separate application class within the by Sentry Software solution. is a Performance Manager specifically designed for BMC Portal; consequently, it uses the same common features and procedures of BMC Portal. This document assumes that the user knows how to use the Portal and therefore explains procedures only related to, and not on how to add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on how to use the Portal. 49

50 Viewing the Overall Activity of a Disk Array In order to visualize the activity of a disk array, use the Read Byte Rate and Write Byte Rate of the SEN_HDS_ARRAY class. These parameters represent the overall traffic in megabytes per second for each monitored array, or more precisely, each Hitachi disk array that is exposed through the Hitachi Device Manager (see the Hitachi Device Manager section of the Installation Guide for more information about the Hitachi Device Manager). 1. Click the Status tab in Portal 2. Click the array icon in the tree view to visualize its current activity V isualizing the current activity Viewing the Overall Activity of a Disk Array 50

51 3. Click the Transfer Byte Rate graph icons to visualize the activity of the disk array in the past hours or days. V isualizing the activity of the disk array The overall activity can also be reported in GB per hour or per day (instead of MB/sec) so SAN administrators can visualize how much data has been written to or read off the disk array each hour of the day or each day of the week (see the Reporting the total traffic on an hourly or daily basis section for more information on this subject). Viewing the Overall Activity of a Disk Array 51

52 Reporting the Total Traffic on an Hourly or Daily Basis not only monitors the traffic and activity of the disk array, controllers, LUNs and physical disks in MB/sec, but also in GB per hour or per day. The exact amount of data that was read or written to the disk array, LUN or physical disk is calculated for each hour of the day and each day of the week. The Transfer Byte Rate parameter in MB/sec is accompanied by a non-rate one in GB (Transfer Bytes). These parameters are cumulative : their instantaneous value has no meaning and they need to be visualized in a long period of time. 1. Click the Status tab in Portal 2. When viewing the status of the disk array, controller, LUN or physical disk, click on the graph icon of the Transfer Bytes parameter. Reporting the Total Traffic Reporting the Total Traffic on an Hourly or Daily Basis 52

53 3. Choose the 12, 24 or 48 hours timeframe to visualize an hourly report. Choose the 5 or more days timeframe to visualize a daily report V isualizing an hourly report Reporting the Total Traffic on an Hourly or Daily Basis 53

54 Reporting a Disk Space Consumption Making sure that a disk array has enough remaining disk space available is critical for several reasons: SAN administrators want to make sure to be able to provision disk space for new servers when requested, as quickly as possible. The disk array itself may need additional disk space for specific features to work properly, like automatic snapshots, mirroring, etc. If thin provisioning is used, the remaining disk space becomes dramatically critical since the inability to allocate additional space to a LUN when requested by the subscriber host will lead to catastrophic data loss and corruption. The disk space used is permanently monitored for each storage pool. The Subscribed Capacity parameter of the Pool class represent the amount of disk space that has been made available to the subscriber hosts, or in other words, the amount of disk space that is seen by the servers connected to disk array. The Consumed Capacity parameter of the SEN_HDS_STORAGEPOOLS class represents the actual space usage in the storage pool. For thin pools (when thin provisioning is enabled on the disk array), this value is normally lower than the Subscribed Capacity, as it is the main purpose of thin provisioning. For traditional pools, the Consumed Capacity parameter has the same value as the Subscribed Capacity parameter, as the entirety of the subscribed disk space is fully allocated in the storage pool. The Consumed Capacity Percentage parameter is the most critical one as a storage pool usage nearing 100% means that SAN administrators will not be able to create new LUNs in the storage pool. By default, no alarm or warning threshold is set on this parameter as the fullness of a storage pool may be a normal situation. However, you can set alert thresholds on this parameter as it fits your needs. Verifying the Available Disk Space in the Storage Pool of your Hitachi Disk Arrays 1. In the Configure tab, select an element group in the tree view (the main Infrastructure group, for example) 2. Click on the Report tab. 3. Create a report for the last 24 hours, top 50 values of the Disk Array Storage Pools Storage Pool Consumed Capacity Percentage parameter of the Hitachi Disk Arrays application class for the BMC PM Express for Hitachi Disk Arrays by Sentry Software solution. Reporting a Disk Space Consumption 54

55 Reclaiming Space of Unmapped (Unused) LUNs Over time, as servers connected to a SAN get decommissioned, administrators find an increasing number of unmapped LUNs, or volumes that are no longer used by any server. These LUNs, while unused, still occupy disk space in the disk array. Being able to identify such unmapped LUNs and reclaim the disk space uselessly consumed by these LUNs will help administrators avoid unnecessary upgrades and extensions of their disk arrays. Reclaiming Space of Unmapped (Unused) LUNs 55

56 Identifying the Hosts that can Access a LUN In most SAN configuration, each LUN belongs to a storage group whose host members are the only ones authorized to access the LUN. This is called LUN masking. For each LUN, the solution displays its WWN, the storage group to which it belongs to as well as the hosts member of this group. In most cases, identifying the storage group of a LUN is sufficient to recognize the server that is using it. Identifying the Hosts that can Access a LUN 56

57 Setting Thresholds Whenever relevant, automatically sets thresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through the Configure tab > Edit Thresholds. 1. To modify the parameter thresholds of several storage objects of an element, click on the Storage (<platform>) icon in the Configure tab > Thresholds, Properties and Credentials > Edit. or To modify the thresholds of a particular instance, click on the instance icon > Thresholds, Properties and Credentials > Edit. Thresholds, Properties and Credentials Setting Thresholds 57

58 Click Edit to modify the thresholds. Any modification to the thresholds or any other properties of elements created using the "Element Profile" mode is to be done using the Element Profile route or by clicking "Override Profile" 2. Disable the alert conditions in the Status parameter, i.e. un-check the boxes for Warning and Alarm. Disabling the default alert thresholds on Status Disable the alerts on the Status parameter by un-checking the boxes 3. Enable the alert conditions on the parameter ('Status' in the image below) by checking the boxes, and manually enter the threshold values and then click Save. Modifying threshold values Setting Thresholds 58

59 Manually modify the thresholds on the parameter and activate the alerts 4. The "Success, changes have been saved" message indicates that the modifications have been registered. Alerts are displayed by the parameter whose thresholds are modified. Setting Thresholds 59

60 Enabling the Debug Mode By default, sends only the most critical information, warning and error messages to the Application Collection Status parameter. Most often, this information is accurate enough to ensure that BMC Performance Manager Express for Hitachi Disk Arrays is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team. 1. In the Configure tab > click the Element whose debug output you require. 2. Scroll down to Application Classes > click the Application class that you want to enable the debug mode > click Edit. 3. Select Yes from the drop-down Debug Mode list > Save. By default, sends its debug output to: %RSM_HOME%/RSM(xx)/SEN_HDS/sen_hds_debug_hostname.log". 4. Wait for 15 minutes and then disable the debug mode by selecting No. 5. Send the debug file to the support team. Pay attention to the file size -the debug output of could be very large if enabled for several days Enabling the Debug Mode 60

61 Reference Guide

62 Introduction This chapter provides statistical information about resources, operating status, and performances managed by. It contains tables describing the parameters used in the software, grouped by Application Classes, and provides a brief description of each parameters and its default settings. 62

63 Application Classes This section familiarizes you with all the Application Classes used by BMC Performance Manager Express for Hitachi Disk Arrays on the Portal. It gives a detailed view of each application class describing its function and parameters. The available Application Classes for are: SEN_HDS_ARRAY SEN_HDS_CONTROLLER SEN_HDS_CONTROLLER_CONT SEN_HDS_FCPORT SEN_HDS_SMISPROVIDER SEN_HDS_SMISPROVIDER_MANAGEDARRAY SEN_HDS_STORAGEPOOL SEN_HDS_VOLUME SEN_HDS_VOLUME_CONT Application Classes 63

64 SEN_HDS_ARRAY Parameters Name Description Units Default Alert Conditions Available Capacity Number of terabytes available in the array Terabytes (TB) None Operation Rate Amount of operation transmitted per second Operations/s None Serial Number Serial number identifying the array. n/a n/a Size Total size of the disk array in terabytes n/a n/a Status Information Detailed information about the status of the controller n/a n/a Status Status of the array n/a Warning = 1 Alarm = 2 Subscribed Capacity Number of terabytes reserved in the array Terabytes (TB) None Transfer Byte Rate Count of data transferred per second MB/s None Transfer Bytes Count of data transferred Gigabytes (GB) None For detailed information about Baselining and KPI, see Managing Baselines and Key Performance Indicators. SEN_HDS_CONTROLLER Parameters Name Description Units Default Alert Conditions Firmware Version Version of the controller's firmware n/a n/a Read Cache Hit Ratio Percentage of read requests that are successfully served by a cache Percent (%) None Transfer Byte Rate Count of data transferred per second MB/s None Transfer Bytes Count of data transferred Gigabytes (GB) None Write Cache Hit Ratio Percentage of write requests that are successfully served by a cache Percent (%) None For detailed information about Application Classes Baselining and KPI, see Managing Baselines and Key Performance Indicators. 64

65 SEN_HDS_CONTROLLER_CONT This application class has no parameters. Application Classes 65

66 SEN_HDS_FCPORT Parameters Name Description Units Default Alert Conditions Operation Rate Amount of operation transmitted per second Operations/s None Transfer Byte Rate Count of data transferred per second GB/s None Transfer Bytes Count of data transferred Gigabytes (GB) None Bandwidth Utilization Amount of bandwidth currently in use by the FC port Percent (%) None WWN WWN corresponding to FC Port n/a n/a For detailed information about Application Classes Baselining and KPI, see Managing Baselines and Key Performance Indicators. 66

67 SEN_HDS_SMISPROVIDER Parameters Name Description Units Default Alert Conditions Version Version of the SMI-S provider composed of the major, minor, and revision numbers. n/a n/a SEN_HDS_SMISPROVIDER_MANAGEDARRAY Parameters Name Description Units Default Alert Conditions Last Refresh Time Date and time when information has last been refreshed. n/a n/a Refresh Rate Time after which information will be refreshed. minutes n/a Statistics Reports whether the statistics have been enabled or not on the monitored storage systems. n/a 1 = Warning 2 = Alarm SEN_HDS_STORAGEPOOL Parameters Name Description Unit Capacity Total space available in the storage pool Terabytes (TB) None Consumed Capacity Percentage Percentage of the storage pool that is actually allocated or reserved Percent (%) Warning 80 Alarm 90 Consumed Capacity Total size of the space actually allocated or reserved Gigabyte (GB) None Oversubscription Situation Ratio between the storage space actually used and the storage space reserved. This parameter can only be activated only for thin Storage Pool. An Alarm is triggered when the subscribed capacity percent equals 100 % and the consumed capacity is higher than 75 %. n/a Warning = TRUE Size Total space allocated to the storage pool Terabytes (TB) n/a Subscribed Capacity Percentage Percentage of the storage pool that is subscribed Percent (%) Subscribed Capacity Space of the storage pool that is subscribed Terabytes (TB) None Transfer Byte Rate Count of data transferred per second Megabytes / seconds (MB/ s) Application Classes 67 Default Alert Conditions Warning 80 Alarm 90 None

68 Transfer Bytes Count of data transferred Gigabytes (GB) None Type Type of the storage pool (thin or traditional) n/a n/a For detailed information about Baselining and KPI, see Managing Baselines and Key Performance Indicators. SEN_HDS_STORAGEPOOL_CONT This application class has no parameters. SEN_HDS_VOLUME Parameters Name Description Unit Default Alert Conditions Associated Controllers Controllers associated to the volumes n/a n/a Associated Ports Ports associated to the volumes n/a n/a Consumed Capacity Percentage Percentage of the storage pool that is actually allocated or reserved Percent (%) Warning 80 Alarm 90 Consumed Capacity Total size of the space actually allocated or reserved Gigabytes (GB) None Current Controller Name of the current controller for this Storage Volume; and name of the default owning controller if the latter is different n/a n/a Host Groups Logical entities that define the hosts and their associated volumes as well as the fiber ports from which the volumes can be accessed. n/a n/a Host Visible Capacity Amount of space on the disk that is assigned to bound LUNs Gigabytes (GB) None Hosts List of hosts that can access the LUN n/a n/a Mapped Whether the LUN is mapped to at least one host (0 = Not Mapped; 1 = Mapped) n/a n/a RAID Level Raid level of the volume n/a n/a Read Cache Hit Ratio Percentage of read requests that are successfully served by a cache Percent (%) Warning 80 Alarm 90 Read Operation Percentage Percentage of read operations Percent (%) Warning 80 Alarm 90 Read Operations Rate Count of operations read per second Operations/s None Size Size of the volume n/a n/a Time Since Last Activity Reports the number of days since the last read or write operation has been observed on the monitored volume Days n/a Transfer Byte Rate Count of data transferred per second Gigabytes/ seconds (GB/ s) None Transfer Bytes Count of data transferred Gigabytes (GB) None Application Classes 68

69 Write Cache Hit Ratio Percentage of write requests that are successfully served by a cache Percent (%) None Write Operations Percentage Percentage of write operations Percent (%) Warning 80 Alarm 90 Write Operation Rate Count of operations written per second Operations/s Warning 80 Alarm 90 For detailed information about Application Classes Baselining and KPI, see Managing Baselines and Key Performance Indicators. 69

70 SEN_HDS_VOLUME_CONT This application class has no parameters. Application Classes 70

71 Remove 47 Un-install 44 BMC ProactiveNet Performance Management Index Abnormalities 41 Baselines 41 Key Performance Indicators KPI 41 -A Abnormalities Activity 41 Disk Array 50 Overall 50 Adapter Add 34 Create 34 Add BMC Performance Manager Express for Hitachi Disk Arrays 26, 30 Alarm 57 Application Classes 63 Delete 45, 46 SEN_HDS_ARRAY 50, 64 SEN_HDS_CONTROLLER 64 SEN_HDS_CONTROLLER_CONT 65 SEN_HDS_FCPORT 66 SEN_HDS_SMISPROVIDER 67 SEN_HDS_SMISPROVIDER_MANAGEDARRAY 67 SEN_HDS_STORAGEPOOL 67 SEN_HDS_STORAGEPOOLS 54 SEN_HDS_VOLUME 68 Architecture 13 -BBaselines BMC ProactiveNet Performance Management 41 Generation 41 Manage 41 Requirements 41 BMC ProactiveNet Performance Management 34 BMC Performance Manager Express for Hardware 13 BMC Performance Manager Express for Hitachi Disk Arrays Add 26, 30 Installation 24 Index -CChanges 7 Configuration Hitachi Device Manager Users 16 Consumption Disk Space 54 Report DDebug Mode Enable 60 Delete Application Classes Device Manager 16 Disk Array Activity 50 Disk Space Consumption Report -EEdit Thresholds 57 Element 30, 45 Element Profile 26, 46 Enable Debug Mode 60 -FFixed Issues 7 -GGenerate Baselines ,

72 Getting Started 11 -HHitachi Hitachi Adaptable Modular Storage 2000 family 22 Hitachi Device Manager 16, 50 Hitachi disk array 50 Hitachi Universal Storage Platform (USP, USP-V/USP-VM) 22 Hosts 56 How it works 12 -MManage Baselines 41 Key Performance Indicators KPI 41 Monitor Type 34 -OOverview 9 -I- -P- Improvements 7 Install / Un-install Package 12 Parameters Application Collection Status 60 Associated Controllers 68 Associated Ports 68 Available Capacity 64 Bandwidth Utilization 66 Capacity 67 Consumed Capacity 54, 67, 68 Consumed Capacity Percentage 67, 68 Current Controller 68 Firmware Version 64 Host Group 68 Host Visible Capacity 68 Hosts 68 Last Refresh Time 67 Mapped 68 Operation Rate 64, 66 Oversubscription Situation 67 RAID Level 68 Read Byte Rate 50 Read Cache Hit Ratio 64, 68 Read Operation Rate 68 Read Operations Percentage 68 Refresh Rate 67 Serial Number 64 Size 64, 67, 68 Statistics 67 Status 64 Status Information 64 Subscribed Capacity 54, 64, 67 Subscribed Capacity Percentage 67 Migration 23 Installation 15 BMC Performance Manager Express for Hitachi Disk Arrays 24 Hitachi Device Manager 16 Procedure 24 Integration Service Agent 34 Introduction 15 Issues 7 -KKey Performance Indicators BMC ProactiveNet Performance Management 41 Manage 41 Known Issues 7 KPI BMC ProactiveNet Performance Management 41 Manage 41 -LLUN Access 56 Unmapped 55 Unused 55 Index 41 72

73 Parameters Time Since Last Activity 68 Transfer Byte Rate 52, 64, 66, 67, 68 Transfer Bytes 64, 66, 67, 68 Type 67 Version 67 Write Byte Rate 50 Write Cache Hit Ratio 64, 68 Write Operation Rate 68 Write Operations Percentage 68 WWN 66 Platform Windows 11 Portal 11 Portal level 12 Prerequisites 11 Properties Collection interval 26 Credentials 26 Debug Mode 26 Hostname 26 -TThresholds Edit 57 Set 57 Traffic Report 52 -UUn-install BMC Performance Manager Express for Hitachi Disk Arrays 44 -W Warning 57 What's New 7 -RReference Guide 62 Release Notes 7 Remove BMC Performance Manager Express for Hitachi Disk Arrays 47 Report Disk Space Consumption 54 Total Traffic 52 Requirements 11 RSM 11 -SSet Thresholds SMI-S 57 Agent 16 Supported platforms Systems Windows 26 Index 22 73

74 About BMC Software BMC Software, Inc. NYSE:BMC, is a leading provider of enterprise management solutions that empower companies to manage their IT infrastructure from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases, and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2004 revenues of more than $1.4 billion. For more information about BMC Software, visit About Sentry Software Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides key monitoring solutions specifically designed to expand the capabilities of BMC Performance Manager, thus enabling up to 100% coverage of any infrastructure. Sentry Software specializes in single solutions for multi-platform monitoring of hardware, custom applications or any IT component, and blackout windows. Sentry Software products are deployed in 45 countries across the globe and lead the list of BMC Software s third-party product sales. For more information about Sentry Software, please visit