BMC Performance Manager Express for Hitachi Disk Arrays

Transcription

1 USER DOCUMENTATION STORAGE MONITORING BMC Performance Manager Express for Hitachi Disk Arrays Version February 2015

2 Contacting BMC Software You can access the BMC Software Web site at From this Web site, you can obtain information about the company, its products, corporate offices, special events, and career opportunities. United States and Canada Address BMC Software, Inc CityWest Blvd. Houston TX Telephone 1 (713) or 1 (800) (Toll Free) Copyright 2006 BMC Software, Inc. or licensors, as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation. Restricted Rights Legend U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section , DFARS , DFARS , DFARS , and DFARS , as amended from time to time. Contractor/Manufacturer is BMC Software, Inc., 2101 CityWest Blvd., Houston, TX , USA. Any contract notices should be sent to this address. 2 All other trademarks belong to their respective companies.

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4 Table of Contents...11 The Product Synergy...13 with BMC Performance Manager Express for Hardware...15 Supported Platforms...15 Migrating from v Installing Hitachi Device Manager...16 Installing the Hitachi Command Suite...19 Installing the Device Manager Agent...26 Configuring the Hitachi Device Manager Adding...38 BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile Adding...42 BMC Performance Manager Express for Hitachi Disk Arrays to an Existing Element...45 Automatically Enabling the Application Classes...48 Creating and Importing an Adapter for a BMC Portal Solution...54 Managing Baselines and Key Performance Indicators...58 Deleting Application Classes from an Element...58 Deleting Application Classes from an Element Profile...59 Removing BMC Performance Manager Express for Hitachi Disk Arrays from the Portal Viewing...61 the Overall Activity of a Disk Array...63 Reporting the Total Traffic on an Hourly or Daily Basis...64 Reporting a Disk Space Consumption...65 Reclaiming Space of Unmapped (Unused) LUNs...65 Identifying the Hosts that can Access a LUN Setting...66 Thresholds...68 Enabling the Debug Mode...68 Troubleshooting Connectivity Issues...70 Application Classes Disk...71 Array...72 Controller Fiber...73 Port...74 Hitachi SMI-S Provider...75 SMI-S Provider Managed Array Enabling Statistics...36 Installing BMC Performance Manager Express for Hitachi Disk Arrays

5 ...76 Storage Pool...78 Volume...80 Special Note on Application Collection Status 5

6 Release Notes for v2.1.01

7 What's New Default thresholds were not properly set on the Consumed Capacity Percentage parameter of the Volume application class and have therefore been removed in this new version. Manually customized thresholds will be kept when migrating to version but Sentry highly recommends removing them. Fixed Issues The Consumed Capacity Percentage parameter of the Volume application class was not properly calculated and could exceed 100%. 7

8 Overview

9 BMC Performance Manager Express for Hitachi Disk Arrays is an agent-less Performance Manager for the BMC Portal environment. It allows you to automatically discover and monitor every aspect of Hitachi disk arrays, from the general health of the array to the performance of the LUNs and from the file systems space usage to the mirroring and snapshots mechanisms latency; and to consolidate diverse monitoring needs within the Portal framework through a single solution. To setup a complete monitoring of the disk array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the disk array (status of the disks, ports, temperature, power supplies, power consumption, etc). Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express for Hitachi Disk Arrays uses the Portal s web-based interface and features for installing, managing and monitoring your infrastructure. 9

10 Getting Started

11 This section describes the prerequisites and the procedures you must perform before you install BMC Performance Manager Express for Hitachi Disk Arrays. Please follow the given instructions carefully in order to ensure a successful integration of the solution within the Portal environment. Minimum Requirements The computer on which you install BMC Performance Manager Express for Hitachi Disk Arrays should already have: 1. BMC Performance Manager Portal version Access to an RSM i.e. Remote Service Monitor The RSM program must be installed on a Windows platform. This can either be same as the server where the Portal is installed or, any other Windows computer on the network. Once you install BMC Performance Manager Express for Hitachi Disk Arrays, you can add as many elements as you require in your monitoring environment. The Product The file required for the installation of BMC Performance Manager Express for Hitachi Disk Arrays is: BPM-Express-Hitachi-DiskArrays-<version>.par The above-mentioned file is valid for installation on Windows, UNIX and Linux. Please contact your BMC sales representative to purchase the license to use product. The product package is to be downloaded from the Sentry Software website on the BMC Performance Manager Express for Hitachi Disk Arrays product page. A trial version is available for free from the Sentry Software website. How it works Once BMC Performance Manager Express for Hitachi Disk Arrays is installed in your Portal environment: 11 The BMC Performance Manager Express for Hitachi Disk Arrays package

12 1. To start up the monitoring, add its corresponding application class to an element or element profile. The BMC Performance Manager Express for Hitachi Disk Arrays application classes are listed under the Storage category. 2. Fill in Properties and Credentials information and click Next 3. Set the threshold parameters 4. Click Finish to validate. Portal level BMC Performance Manager Express for Hitachi Disk Arrays is an agent-less solution designed specifically for BMC Portal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal, like Element Profile, Shared credentials, Adding/Editing/ Deleting classes etc. Hitachi Disk Arrays level As described above, you need to enter certain information: Collection interval Configuration details depending on the version. The Product 12

13 Synergy with BMC Performance Manager Express for Hardware To benefit from a complete monitoring of Hitachi disk arrays, BMC Performance Manager Express for Hitachi Disk Arrays needs to be used in conjunction with BMC Performance Manager Express for Hardware. BMC Performance Manager Express for Hardware discovers all the physical components, that is: controllers, disks, power supplies, fans, network and fiber ports, and reports hardware failures on these components. Additionally, it monitors the traffic on each network and fiber port. BMC Performance Manager Express for Hitachi Disk Arrays monitors all of the performance metrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each filer and is also able to build reports on past utilization statistics. The complete storage monitoring solution architecture is composed of the elements represented in the illustration below: BMC Performance Manager Express for Hitachi Disk Arrays - Architecture diagram 13 Synergy with BMC Performance Manager Express for Hardware

14 Installation Guide

15 Introduction This chapter explains how to install and run BMC Performance Manager Express for Hitachi Disk Arrays for BMC Portal. As BMC Performance Manager Express for Hitachi Disk Arrays is a performance manager specifically designed for the BMC Portal environment, it uses the Portal s web-based interface and features for installing, managing and monitoring your Information Technology (IT) infrastructure. The full integration with BMC Portal provides a single customizable entry point for data from multiple sources and a single view that enables you to monitor the health and performance of your infrastructure. Supported Platforms BMC Performance Manager Express for Hitachi Disk Arrays supports the following Hitachi disk arrays: Hitachi Adaptable Modular Storage 2000 family (AMS) Hitachi Universal Storage Platform (USP, USP-V/USP-VM) Hitachi Unified Storage (HUS) Hitachi Virtual Storage Platform (VSP). Owing to structural changes, an automatic migration from version of BMC Performance Manager Express for Hitachi Disk Arrays is not possible. Users of version should remove the PM from all elements and completely uninstall the PM before uploading and installing v2.x.. If the previous version is not removed from the Portal and v2.x is loaded, the two PMs will appear separately in the list of application classes, and the older version will continue to monitor elements. 15 Migrating from v1.0.00

16 Installing Hitachi Device Manager Pre-requisites Before installing the Hitachi Device Manager, make sure that: The server s definitive name has been set. The installation of this software sets configuration variables based on the server s DNS Name. Adobe Flash Player is installed. Monitoring history will be lost when upgrading to Hitachi Device Manager v.8. Installing the Hitachi Command Suite The installation files are contained on the Hitachi Device Manager Server DVD. 1. Double-click the Index.html file Installing Hitachi Device Manager 16

17 2. Click Install to launch the Hitachi Command Suite installer: 3. Click Next. 17 Installing Hitachi Device Manager

18 4. Choose the installation folder and click Next. 5. Click Install. Installing Hitachi Device Manager 18

19 6. When the installation is complete, click Finish. 7. Open the Hitachi Command Suite: index.jsp 8. Click on License and Install License. Installing the Device Manager Agent 1. Log into the Hitachi Command Suite Console: DeviceManagerWebService/index.jsp 19 Installing Hitachi Device Manager

20 2. Click Install to launch the Device Manager agent installer: 3. Click Next. Installing Hitachi Device Manager 20

21 4. Select the "I accept the terms of the License Agreement" option and click Next 5. Choose the install folder and click Next. A screen will appear to ask you permission to add a firewall exception even if your server s firewall is not enabled: 21 Installing Hitachi Device Manager

22 6. Select YES and click Next. 7. Select the user account to be used for launching the agent service. Selecting NO will use the Local System Account (recommended). Click Next. Installing Hitachi Device Manager 22

23 8. Click Install. 9. When the installation is complete, click Yes to setup the Device Manager agent. The agent will then check connection to Device Manager (Hitachi s Name for Command View Advanced Edition). 23 Installing Hitachi Device Manager

24 10. Select YES to specify the Device Manager server Information, change the IP address to and click Next. 11. Click OK. Installing Hitachi Device Manager 24

25 12. Select YES to enable the Execution Period of the HiScan Command. Select pre-determined or random hour (do not use the default 2:30am) to prevent agent conflict. Click Next. 13. Select NO in order not to set up the RAID Manager (it is not needed by Sentry / CVAE) and click Next. 14. A message "The Device Manager agent setup has completed successfully" appears. Click OK to finish the installation. 25 Installing Hitachi Device Manager

26 Configuring the Hitachi Device Manager 1. Log into the Hitachi Command Suite Console: DeviceManagerWebService/index.jsp 2. Click the Add Storage System button located under the Administration > Storage Systems tabs: For Hitachi Series Storage System (AMS), provide the Controller s IP addresses and Credentials: Installing Hitachi Device Manager Select the Storage System Type. For Hitachi Series Storage System (VSP / USP-V), provide the IP address and Credentials:

27 5. Wait for the Data Collect Task to complete successfully. 6. (USP-V and VSP only) Create the Administrative LUN: Click the Resources tab. Expand all storage systems and select the recently added storage system. Select Volumes. Under General Tasks, select Allocate Volume and fill the fields as follows: Host: for Physical Servers, the name of the host where CVAE is installed; for Virtual Servers on ESX host, the name of the ESX host server. Size: Can be as small as 50MB since this LUN will not actually have data. VolumeType: Basic Volume 27 Installing Hitachi Device Manager 4. Click OK. A Data Collection Task will be generated to add the Storage System. Click View Task Status for details.

28 Click Show Plan. Verify that the allocation task has completed correctly: 7. Make the Volume/LUN a Command Device: Log into the Storage System. Expand the Storage System folder and select Logical Devices. Select the Logical Device (LUN / Volume) that you want to make a Command Device. Click More Actions > Edit Command Devices. Installing Hitachi Device Manager 28 Location: Internal

29 9. (Virtual Machines on ESX hosts only / For physical hosts, skip this section) Raw Device Mapping or LUN allocation will not work for Virtual Machines on ESX Hosts. The HBA port or HBA Card must be allocated directly to the VM. The server needs to be vt-d compatible and have sufficient free HBA ports for each instance of the SMI-S provider you require. To allocate a port for passthrough: Under the ESX Host s Configuration tab, select Advanced Settings and click Configure Passthrough: 29 Installing Hitachi Device Manager 8. Enable the logical device as a Command Device:

30 Click OK. Restart the ESX Server. Add the HBA ports to the Virtual Machine: Installing Hitachi Device Manager 30 Select the HBA port(s) that you wish to allocate to VMs:

31 Click OK to create an MBR (Master Boot Record). Run the following command: C:\Program Files (x86)\hdvm\hbaseagent\bin>perf_findcmddev.exe view 31 Installing Hitachi Device Manager Once the VM or Physical server sees the LUN, Windows should find a new hard drive:

32 If the Storage System does not appear, run: Refer to the RAID ID Translation Table below to find the OPEN-V-CM (command device LUN) for the storage system: R700 for VSP R600 for USP-V R601 for USP-VM 10. Edit the file: C:\Program Files (x86)\hdvm\hbaseagent\mod\hdvm\config\type perf_cmddev.properties 11. Translate the information from hldutil to perf_cmddev.properties Disk1 HITACHI OPEN-V-CM CL1-A 0 0 R B3284D3DD B3284D3DD R : \\.\PhysicalDrive1 The Disk Number and Model number can be copied directly. Installing Hitachi Device Manager 32 00:8C 14EAE C:\Program Files (x86)\hdvm\hbaseagent\bin\hldutil

33 The Serial, CU, and LDEV Number need to be translated from HEX to Decimal. Run perf_findcmddev view to check configuration: Run perf_findcmddev verify to ensure configuration is valid: If the configuration is valid, use the perf_findcmddev write command to save the configuration. Any invalid configuration lines (such as PhysicalDrive2 in the example above will be removed from the configuration by the write command. 12. Configure the Hitachi Command View server to use the agent: Edit Hitachi\HiCommandServer\config\server.properties Search for the following line: # host name for the CIM agent server.cim.agent= 33 Installing Hitachi Device Manager The verify command will highlight any invalid or non-functional lines in the configuration:

34 13. Add the hostname for the CIM agent. The hostname should be the short, non-fqdn of the server: # host name for the CIM agent server.cim.agent=hitachi-smis 14. If the server is the same as the agent (by default), take the hostname from the server variable: server.http.host= Hitachi-SMIS 15. Restart the Server (or restart all Hitachi Services). 16. Log into Hitachi Command View Server after reboot to ensure that it is working. Enabling Statistics On Hitachi storage systems, the statistics need to be enabled to allow BMC Performance Manager Express for Hitachi Disk Arrays to monitor performance. Using Hitachi Storage Navigator Modular 1. Log on to the Hitachi Storage Navigator Modular console with the administrator s account. 2. In the left pane menu, expand Resource. Click Arrays. 3. Select the array from the Array Name list. The interface corresponding to the selected disk array opens. Selecting the array from the Array Name list Installing Hitachi Device Manager 34

35 4. In the tree view related to your disk array, click Performance > Monitoring. Enabling Statistics - Monitoring 5. Click the Change Measurement Items button to display the Performance Measurement Items Property. Enabling Statistics - Changing measurement items 6. Check each item check-boxes and click OK to finish. 35 Enabling Statistics

36 Installing BMC Performance Manager for Hitachi Disk Arrays Uploading BMC Performance Manager Express for Hitachi Disk Arrays to BMC Portal 1. Place the BPM-Express-Hitachi-DiskArrays-<version>.par file in a known location on your file system. Login to the Portal with the WBEM credentials. Logon to the BMC Portal Enabling Statistics 36

37 Selecting a Performance Manager 3. Click Upload and then click Browse to open a file selection dialog box. 4. Select BMC PM Express Hitachi Disk Arrays by Sentry Software and click Upload. 5. The Portal uploads the PAR file to the database, and BPM Express Hitachi Disk Arrays now appears as BMC PM Express Hitachi Disk Arrays by Sentry Software in the list of Performance Managers. The word Published next to BMC Performance Manager Express for Hitachi Disk Arrays in the Performance Manager list indicates that the product is successfully installed. You are now ready to begin using BMC Performance Manager Express for Hitachi Disk Arrays. 6. In the Portal Configure tab, verify each monitored array's properties and thresholds values to make sure all the necessary settings are properly configured. 37 Installing BMC Performance Manager Express for Hitachi Disk Arrays 2. Click on Portal, then under Tasks click Performance Managers.

38 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 1. Login to the Portal with normal user credentials. 2. Click Configure tab > Element Profiles. The Available Profiles page appears. Select the Profile to which you wish to add the Storage class > Edit. 3. The selected Element Profile s Properties page appears. Go to Application Classes > Add. Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 38 Selecting a Profile

39 Adding Application Classes 4. The Element Profile Properties Add Application Classes page appears. Choose Storage from the Select Category drop-down list. Selecting the Storage Applicable Class 39 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile

40 5. Select the application class applicable to your system and click Next. 6. On the Properties and Credentials page, enter the information required for monitoring the disk array. Information required to monitor Windows systems Input Properties Description Collection interval Select the polling interval from the drop-down list. Unit: Minutes. Credentials Enter the login and password used to connect to the remote element through WMI. Hostname Enter the Hostname or IP address of the remote machine Port Indicates the port number to be used by the SMI-S Agent (default: 5989). Transport Protocol Select the transport protocol to be used by the SMI-S Agent (for HTTP, the default port is 5988; for HTTPS the default port is 5989). Oversubscription Situation Threshold (%) Enter a threshold value (%) for the consumed capacity percentage that will set the situation parameter to 1 (TRUE) and trigger a warning for thin and oversubscribed storage pools. This parameter applies only to thin Storage Pool (An Alarm is triggered when the subscribed capacity percent is greater than 100 % and the consumed capacity is higher than 75 %). Refresh Hitachi Device Manager Hitachi Device Manager does not automatically take into account configuration changes. Therefore, it is recommended to periodically trigger a procedure of refresh. Disable Volumes Monitoring Select an option [Yes No] to enable/disable the monitoring of all volumes. When the volumes monitoring is disabled, discovery and collect requests and operations are no longer performed. By default, this option is not checked. Debug Mode "Yes" enables the debug mode. The debug output produced is stored on the RSM server in a file located at "%RSM_HOME%/RSM(xx)/server/rsm/log/ sen*_debug.log". Please do not leave the debug mode enabled for too long as the debug file may grow indefinitely. Input Properties Description Collection interval Select the polling interval from the drop-down list. Default: 5. Unit: Minutes. Credentials Enter the login and password used to connect to the remote element through WMI. Hostname Enter the Hostname or IP address of the remote machine Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 40 This operation is resource and time consuming in large environments.

41 Input Properties Description Debug Mode "Yes" enables the debug mode. The debug output produced is stored on the RSM server in a file located at "%RSM_HOME%/RSM(xx)/SEN_HDS/ sen_hds_debug_hostname.log". Please do not leave the debug mode enabled for too long as the debug file may grow indefinitely. Element Profile Properties 9. Click Done to save the changes made. The BMC Performance Manager Express for Hitachi Disk Arrays application class is now added to all the elements in the selected Element Profile. 41 Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Element Profile 7. After entering the element properties and credentials, you arrive at the final step for adding the BMC Performance Manager Express for Hitachi Disk Arrays application class: Thresholds, Properties and Credentials. 8. Thresholds are automatically set by BMC Performance Manager Express for Hitachi Disk Arrays section). Click Finish.

42 Adding the Hitachi Disk Arrays Application Class to an Existing Element 1. In the Configure tab: Click the Element to which you wish to add the Hitachi Disk Arrays solution and the Element Properties page appears. Scroll down to Application Classes > Add. Make sure that the element's platform is defined as Storage. Adding an Application Class Application Class Properties 4. The Properties and Credentials page appears asking for the information required for monitoring the disk array. Enter the WBEM username and password valid on the Hitachi Device Manager. These credentials must have been previously configured in the Hitachi Device Manager as described in the Installing Hitachi Device Manager section. 5. Thresholds are automatically set by BMC Performance Manager Express for Hitachi Disk Arrays. It is recommended that you leave the default thresholds as they are. Click Finish. Details on how to modify thresholds are given in the User Guide. You can now return to the Status tab to view the monitoring of the element by BMC Performance Manager Express for Hitachi Disk Arrays. Adding BMC Performance Manager Express for Hitachi Disk Arrays to an Existing Element On the Properties <Element> Add Application Classes page > Select Category > Storage. 3. In the available Application Class list, select the application class applicable to the element and click Next.

43 Integrating with BMC ProactiveNet Performance Management

44 Overview To integrate a Performance Manager into BMC ProactiveNet, you need to first install and configure the solution in BMC Portal, automatically enable the application classes and create a specific adapter. An adapter for BMC Portal facilitates pulling of performance data from existing BMC Portal solutions into BMC ProactiveNet. Using an Adapter, you can import BMC Portal application classes (provided in a Performance Manager PM) into BMC ProactiveNet. The Adapter periodically synchronizes the performance data collected by these application classes into BMC ProactiveNet. Integration with BMC ProactiveNet Performance Management 44

45 Automatically Enabling the Application Classes Automatically enabling application classes when performing a first installation 1. Uncompress the BPM-Express-for-Hitachi-DiskArrays-<version>-PM2BPPM.zip file 2. Copy all the BPM_BPM_EXPRESS_FOR_HITACHI_DISKARRAYS_SOLUTIONSEN_HDS_MAIN xml files into: <BPPM install dir>\proactivenet\pw\pronto\systdata\adapter-defaults 3. Restart the BMC ProactiveNet server You will then have to create and import an adapter for a BMC Portal PM Automatically enabling application classes when performing an upgrade of a Performance Manager 1. Uncompress the BPM-Express-for-Hitachi-DiskArrays-<version>-PM2BPPM.zip file in <BPPM install dir>\proactivenet\pw\pronto\systdata\adapter-defaults 2. Restart the BMC ProactiveNet server 3. Remove all previously installed Hitachi Disk Arrays Portal adapters from your BPPM environment: a. Open the BMC ProactiveNet Administration Console. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMC Portal. 45 Automatically Enabling the Application Classes

46 b. In the Configuration tab, set the connection parameters Automatically Enabling the Application Classes 46

47 Select the Agent where this instance of the Adapter will be executed Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP address, Port, BMC Portal User Name and Password Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore Host Name or IP address, Port, and credentials c. Select only the Hitachi Performance Manager monitor d. Click Continue to validate the list of application classes to remove e. Click Next to validate the list of removed application classes f. Click Close to terminate the procedure without adding a new adapter You will then have to create and import an adapter for a BMC Portal PM 47 Automatically Enabling the Application Classes In the Instance Name field, enter a name for this instance of the Adapter that will perform the integration of the targeted PM into BMC ProactiveNet.

48 Creating and Importing an Adapter for a BMC Portal Solution Creating an Adapter for a BMC Portal Solution Accessing the Administration tab in the Administration Console Creating and Importing an Adapter for a BMC Portal Solution Open the BMC ProactiveNet Administration Console. The BMC ProactiveNet Administration Console is displayed as shown in the following figure:

49 2. Right-click the Adapters folder and select Import Monitor Types and Add Adapter > BMC Portal. Importing Monitor Types and Adding Adapter 49 Creating and Importing an Adapter for a BMC Portal Solution

50 Setting the connection parameters In the Instance Name field, enter a name for this instance of the Adapter that will perform the integration of the targeted PM into BMC ProactiveNet. Select the Agent where this instance of the Adapter will be executed Enter the required information to connect to BMC Portal: BMC Portal Host Name or IP address, Port, BMC Portal User Name and Password To successfully integrate the PM with BMC ProactiveNet, the BMC Portal User Account specified must have at least been used once to log in to BMC Portal and have the Hitachi Disk Arrays Application Class added to an existing element. Enter the required information to connect to BMC Portal Datastore: BMC Portal Datastore Creating and Importing an Adapter for a BMC Portal Solution In the Configuration tab, enter the required information:

51 Host Name or IP address, Port, and credentials 4. Click Next to continue Selecting the Application Classes to import 51 Creating and Importing an Adapter for a BMC Portal Solution

52 5. Select the application class to import and click Next 6. Set the Filter details if needed. Setting filter details Creating and Importing an Adapter for a BMC Portal Solution 52

53 7. Click Next to Continue. 8. Set the Auto-sync poll scheduling, if needed. Scheduling Auto-sync polls 53 Creating and Importing an Adapter for a BMC Portal Solution

54 9. Click Next to continue. The system displays a summary of your settings, click Finish to confirm. The Adapter has been added to the Adapters folder of the Administration Console. Adapter added to the Adapters folder We strongly recommend that you create a specific adapter for each PM you need to integrate into BMC ProactiveNet to enable the update of a single PM independently. Once created and imported, the Adapter will be displayed in the Devices folder of the BMC ProactiveNet Operations Console. Managing Baselines and Key Performance Indicators In order to facilitate the detection of abnormalities on your monitored environment, BMC ProactiveNet calculates baselines per parameter (metrics or attributes) based on values collected over a specified period of time to determine a normal operating range. When the collected values for these parameters are out of range, an alert is triggered. Some parameters are identified by default as Key Performance Indicators and therefore automatically included in the base lining calculation. Creating and Importing an Adapter for a BMC Portal Solution To see the class instances that have been imported by the Adapter, expand the Adapters folder, right-click the Adapter and select Details.

55 Managing baselines The baseline is the expected normal operating range for a metric or attribute of a monitor. The baseline is calculated by collecting the values for a monitor s attributes and metrics over a specified time period and establishing a low baseline value (consisting of the 10th percentile of all the values for a given time period) and a high baseline value (consisting of the 90th percentile of all the values for a given time period), taking a weighted average of these values over time. A higher weight is given to the latest data being factored into the baseline average. The accuracy of the baseline improves over time. Requirements for baseline generation For baselines to be generated for an attribute, that abnormality threshold means that the threshold exists and is not suppressed. Additionally, if the Key Performance Indicator (KPI) mode is active, only those attributes that have an active abnormality threshold and are also KPI attributes will have baselines generated for them. Absolute thresholds (with "outside baseline") or signature thresholds do not satisfy these requirements. The KPI attribute of a parameter can be activated or deactivated manually through the BMC ProactiveNet Administration Console. In this PM, some parameters or attributes have been designated as important indicators of performance (KPIs). We do not recommend that these default settings are modified. However, advanced users may activate or deactivate KPIs from the BMC ProactiveNet Administration Console. To add or remove Key Performance Indicator (KPI) attributes for a monitor type 1. In the Administration Console, from the menu bar, choose Tools > KPI Administration. The KPI Administration dialog box is displayed. 2. From the Monitor Type list, choose the monitor type for which you want to add or remove KPI attributes. A list of attributes for the selected monitor type is displayed. 3. In the KPI column for the attributes that you want to add or remove as Key Performance Indicators: select the KPI check box to add the corresponding attribute as a KPI deselect the KPI check box to remove the corresponding attribute from the KPIs for that monitor type 55 Managing Baselines and Key Performance Indicators Managing Key Performance Indicators

56 For complete and detailed information on this procedure, please refer to the BMC ProactiveNet documentation available from BMC Web site. Parameters for which the system by default calculates baselines as well as parameters considered as KPIs are respectively identified by the following icons: Baselining KPI Managing Baselines and Key Performance Indicators 56

57 Un-installing BMC Performance Manager Express for Hitachi Disk Arrays

58 The procedure is the same as for any other Performance Manager on the Portal: 1. Delete all BMC Performance Manager Express for Hitachi Disk Arrays application classes from all elements and element profiles 2. Remove BMC Performance Manager Express for Hitachi Disk Arrays from the Performance Manager list of the Portal. The BMC Performance Manager Express for Hitachi Disk Arrays cannot be un-installed unless all its application classes are removed from each element. Deleting Application Classes from an Element An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the element was created directly through Elements: Click in the Configure tab > Properties > click on the element. In the Application classes section, click Delete. The Available Application Classes for Removal page appears. Select the BMC Performance Manager Express for Hitachi Disk Arrays application classes and click Next. It is possible to select more than one at a time. 5. A Changes Saved message appears, confirming that the deletion has been done. Repeat this procedure on all elements to which BMC Performance Manager Express for Hitachi Disk Arrays application classes are added. Deleting Application Classes from an Element Profile An application class can be deleted from an element in two ways, just as it could be added through two routes: through Elements or through Element Profile. If the Element Profile route was used click on Configure tab > Element Profile > select Profile > Edit

59 1. Once in the Element Profile Properties page, scroll down to the Application Classes section and click on Delete. 2. On the Available Application Classes for Removal page, select all the BMC Performance Manager Express for Hitachi Disk Arrays classes and click Next. 3. Confirm the deletion of the selected classes by clicking on Delete. 4. A Changes Saved message pops up confirming the deletion of the application classes from this element profile. The selected application classes will be deleted from all elements that were created using this element profile Removing BMC Performance Manager for Hitachi Disk Arrays from the Portal To un-install or remove BMC Performance Manager Express for Hitachi Disk Arrays from the Portal, you follow the same steps as for any PM on the Portal. The BMC Performance Manager Express for Hitachi Disk Arrays is then completely removed from your BMC Portal environment. 59 Deleting Application Classes from an Element Profile 1. Login with super-administrator credentials and click on Portal > Performance Managers. 2. Ensure the Performance Managers list shows 0 Elements next to the name: BMC Performance Manager Express for Hitachi Disk Arrays. 3. Select BMC Performance Manager Express for Hitachi Disk Arrays and click Delete. 4. Confirm deletion of the selected Performance Manager by clicking on Delete. 5. A message displaying successful deletion appears.

60 User Guide

61 Introduction BMC Performance Manager Express for Hitachi Disk Arrays monitors all of the performance metrics and usage statistics of your Hitachi disk arrays, such as file disk space usage, storage controller utilization, I/Os on the disks/controllers/volumes, etc. It continuously monitors the activity of each array and is also able to build reports on past utilization statistics. To setup a complete monitoring of the array, we strongly recommend you to also use BMC Performance Manager Express for Hardware that covers all the physical aspect of the Hitachi disk arrays (status of the disks, ports, temperature, power supplies, power consumption, etc). This chapter explains how to use each monitoring tool i.e. a separate application class within the BMC Performance Manager Express for Hitachi Disk Arrays by Sentry Software solution. BMC Performance Manager Express for Hitachi Disk Arrays is a Performance Manager specifically designed for BMC Portal; consequently, it uses the same common features and procedures of BMC Portal. This document assumes that the user knows how to use the Portal and therefore explains procedures only related to BMC Performance Manager Express for Hitachi Disk Arrays, and not on how to add Elements, Element Profiles etc. Please refer to the BMC Portal documentation for details on how to use the Portal. In order to visualize the activity of a disk array, use the Read Byte Rate and Write Byte Rate of the Disk Array application class. These parameters represent the overall traffic in megabytes per second for each monitored array, or more precisely, each Hitachi disk array that is exposed through the Hitachi Device Manager (see the Installing Hitachi Device Manager section of the Installation Guide for more information about the Hitachi Device Manager). 61 Viewing the Overall Activity of a Disk Array

62 1. Click the Status tab in Portal 2. Click the array icon in the tree view to visualize its current activity Visualizing the current activity Visualizing the activity of the disk array The overall activity can also be reported in GB per hour or per day (instead of MB/sec) so SAN administrators can visualize how much data has been written to or read off the disk array each hour of the day or each day of the week (see the Reporting the total traffic on an hourly or daily basis section for more information on this subject). Viewing the Overall Activity of a Disk Array Click the Transfer Byte Rate graph icons to visualize the activity of the disk array in the past hours or days.

63 Reporting the Total Traffic on an Hourly or Daily Basis BMC Performance Manager Express for Hitachi Disk Arrays not only monitors the traffic and activity of the disk array, controllers, LUNs and physical disks in MB/sec, but also in GB per hour or per day. The exact amount of data that was read or written to the disk array, LUN or physical disk is calculated for each hour of the day and each day of the week. The Transfer Byte Rate parameter in MB/s is accompanied by a non-rate one in GB (Transfer Bytes). These parameters are cumulative : their instantaneous value has no meaning and they need to be visualized in a long period of time. 1. Click the Status tab in Portal 2. When viewing the status of the disk array, controller, LUN or physical disk, click on the graph icon of the Transfer Bytes parameter. Reporting the Total Traffic 63 Reporting the Total Traffic on an Hourly or Daily Basis

64 3. Choose the 12, 24 or 48 hours timeframe to visualize an hourly report. Choose the 5 or more days timeframe to visualize a daily report Visualizing an hourly report Reporting a Disk Space Consumption SAN administrators want to make sure to be able to provision disk space for new servers when requested, as quickly as possible. The disk array itself may need additional disk space for specific features to work properly, like automatic snapshots, mirroring, etc. If thin provisioning is used, the remaining disk space becomes dramatically critical since the inability to allocate additional space to a LUN when requested by the subscriber host will lead to catastrophic data loss and corruption. The disk space used is permanently monitored for each storage pool. The Subscribed Capacity parameter of the Pool class represent the amount of disk space that has been made available to the subscriber hosts, or in other words, the amount of disk space that is seen by the servers connected to disk array. The Consumed Capacity parameter of the Storage Pools class represents the actual space usage in the storage pool. For thin pools (when thin provisioning is enabled on the disk array), this value is normally lower than the Subscribed Capacity, as it is the main purpose of thin Reporting the Total Traffic on an Hourly or Daily Basis 64 Making sure that a disk array has enough remaining disk space available is critical for several reasons:

65 provisioning. For traditional pools, the Consumed Capacity parameter has the same value as the Subscribed Capacity parameter, as the entirety of the subscribed disk space is fully allocated in the storage pool. The Consumed Capacity Percentage parameter is the most critical one as a storage pool usage nearing 100% means that SAN administrators will not be able to create new LUNs in the storage pool. By default, no alarm or warning threshold is set on this parameter as the fullness of a storage pool may be a normal situation. However, you can set alert thresholds on this parameter as it fits your needs. Verifying the Available Disk Space in the Storage Pool of your Hitachi Disk Arrays 1. In the Configure tab, select an element group in the tree view (the main Infrastructure group, for example) 2. Click on the Report tab. 3. Create a report for the last 24 hours, top 50 values of the Disk Array Storage Pools Storage Pool Consumed Capacity Percentage parameter of the Hitachi Disk Arrays application class for the BMC PM Express for Hitachi Disk Arrays by Sentry Software solution. Over time, as servers connected to a SAN get decommissioned, administrators find an increasing number of unmapped LUNs, or volumes that are no longer used by any server. These LUNs, while unused, still occupy disk space in the disk array. Being able to identify such unmapped LUNs and reclaim the disk space uselessly consumed by these LUNs will help administrators avoid unnecessary upgrades and extensions of their disk arrays. Identifying the Hosts that can Access a LUN In most SAN configuration, each LUN belongs to a storage group whose host members are the only ones authorized to access the LUN. This is called LUN masking. For each LUN, the solution displays its WWN, the storage group to which it belongs to as well as the hosts member of this group. In most cases, identifying the storage group of a LUN is sufficient to recognize the server that is using it. 65 Reporting a Disk Space Consumption Reclaiming Space of Unmapped (Unused) LUNs

66 Setting Thresholds Whenever relevant, BMC Performance Manager Express for Hitachi Disk Arrays automatically sets thresholds for parameters. If you prefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through the Configure tab > Edit Thresholds. 1. To modify the parameter thresholds of several storage objects of an element, click on the Storage (<platform>) icon in the Configure tab > Thresholds, Properties and Credentials > Edit. or To modify the thresholds of a particular instance, click on the instance icon > Thresholds, Properties and Credentials > Edit. Thresholds, Properties and Credentials Setting Thresholds 66

67 Click Edit to modify the thresholds. Any modification to the thresholds or any other properties of elements created using the "Element Profile" mode is to be done using the Element Profile route or by clicking "Override Profile" 2. Disable the alert conditions in the Status parameter, i.e. un-check the boxes for Warning and Alarm. Disabling the default alert thresholds on Status Disable the alerts on the Status parameter by un-checking the boxes 3. Enable the alert conditions on the parameter ('Status' in the image below) by checking the boxes, and manually enter the threshold values and then click Save. Modifying threshold values 67 Setting Thresholds

68 Manually modify the thresholds on the parameter and activate the alerts 4. The "Success, changes have been saved" message indicates that the modifications have been registered. Alerts are displayed by the parameter whose thresholds are modified. Enabling the Debug Mode By default, BMC Performance Manager Express for Hitachi Disk Arrays sends only the most critical information, warning and error messages to the Application Collection Status parameter. Most often, this information is accurate enough to ensure that BMC Performance Manager Express for Hitachi Disk Arrays is functioning properly. If you encounter an issue and wish to report it to customer support, you will be asked to enable the Debug Mode and provide the debug output to the support team. 1. In the Configure tab > click the Element whose debug output you require. 2. Scroll down to Application Classes > click the Application class that you want to enable the debug mode > click Edit. 3. Select Yes from the drop-down Debug Mode list > Save. By default, BMC Performance Manager Express for Hitachi Disk Arrays sends its debug output to: %RSM_HOME%/RSM(xx)/server/rsm/log/sen_hds_debug_hostname.log". 4. Wait for 15 minutes and then disable the debug mode by selecting No. 5. Send the debug file to the support team. Troubleshooting Connectivity Issues BMC Performance Manager Express for Hitachi Disk Arrays leverages the Hitachi Device Manager. Because some connectivity issues may exist and cause BMC Performance Manager Express for Hitachi Disk Arrays to fail, it is highly recommended to test the connection to the Hitachi Device Manager before contacting the Sentry Support Team. To troubleshoot connectivity issues: 1. Download the connection tool required from the Sentry Software Website (Downloads section of your product). Please note that the connection tool requires Java v1.6 or higher. 2. Run the command java -jar <Connection_Tool_Name.jar> to launch the connection tool. 3. Enter the information required to connect to the system and click Test Connection. 4. Wait for the test to complete. If a connectivity issue is detected, an error message will appear. In this case, the issue encountered does not concern BMC Performance Manager Express for Hitachi Disk Arrays. Check your configuration to diagnose the source of the issue. 5. Click Save As to export the connection test results into a txt file. You can then send this information to the Sentry Support Team. Setting Thresholds 68 Pay attention to the file size -the debug output of BMC Performance Manager Express for Hitachi Disk Arrays could be very large if enabled for several days

69 Reference Guide

70 Introduction This chapter provides statistical information about resources, operating status, and performances managed by BMC Performance Manager Express for Hitachi Disk Arrays. It contains tables describing the parameters used in the software, grouped by Application Classes, and provides a brief description of each parameters and its default settings. Application Classes This section familiarizes you with all the Application Classes used by BMC Performance Manager Express for Hitachi Disk Arrays on the Portal. It gives a detailed view of each application class describing its function and parameters. The available Application Classes for BMC Performance Manager Express for Hitachi Disk Arrays are: Disk Array Controller Fiber Port Hitachi SMI-S Provider SMI-S Provider Managed Array Storage Pool Volume 70

71 Disk Array Name Description Units Default Alert Conditions Available Capacity Number of terabytes available in the array (available capacity in storage pools plus the total space available for storage pool creation). Terabytes (TB) None FQDN Fully Qualified Domain Name of the array. n/a n/a Operation Rate Amount of operations transmitted per second. Operations/s None Port Count Number of ports on the disk array. Note: This value can be used to know the number of required licenses for the monitoring system. Ports None Serial Number Serial number identifying the array. n/a n/a Size Total size of the disk array in terabytes. TB n/a Status Information Detailed information about the status of the array. n/a n/a Status Status of the array. (0 = OK; 1 = Degraded; 2 = Failed) Warning = 1 Alarm = 2 Subscribed Capacity Number of terabytes reserved in the array. Terabytes (TB) None Transfer Byte Rate Count of data transferred per second. Megabytes/ seconds (MB/ s) None Transfer Bytes Count of data transferred (Accumulated parameter- Gigabytes (GB) type). For detailed information about Baselining and None KPI, see Managing Baselines and Key Performance Indicators. 71 Application Classes Parameters

72 Controller Parameters Name Description Units Default Alert Conditions Firmware Version Version of the controller's firmware. n/a n/a Read Cache Hit Ratio Percentage of read requests that are successfully served by a cache. Percentage (%) None Transfer Byte Rate Count of data transferred per second. Megabytes/ seconds (MB/s) None Transfer Bytes Count of data transferred (Accumulated parametertype). Gigabytes (GB) None Write Cache Hit Ratio Percentage of write requests that are successfully served by a cache. Percentage (%) None Baselining and KPI, see Managing Baselines and Key Performance Indicators. For detailed information about Application Classes 72

73 Fiber Port Parameters Name Description Units Default Alert Conditions Bandwidth Utilization Amount of bandwidth currently in use by the Fiber port. Percentage (%) None Operation Rate Amount of operations transmitted per second. Operations/s None Transfer Byte Rate Count of data transferred per second. Megabytes/ seconds (MB/ s) None Transfer Bytes Count of data transferred (Accumulated parameter- Gigabytes (GB) type). None WWN WWN corresponding to Fiber Port. n/a Baselining and KPI, see Managing Baselines and Key Performance Indicators. For detailed information about n/a 73 Application Classes

74 Hitachi SMI-S Provider Parameters Description Units Default Alert Conditions Version Version of the SMI-S provider composed of the major, minor, and revision numbers. n/a n/a Name Application Classes 74

75 SMI-S Provider Managed Array Parameters Description Units Default Alert Conditions Last Refresh Time Date and time when information has last been refreshed. n/a n/a Refresh Rate Time after which information will be refreshed. minutes n/a Statistics Reports whether the statistics have been enabled or not on the monitored storage systems. n/a 1 = Alarm Name 75 Application Classes

76 Storage Pool Parameters Name Description Unit Default Alert Conditions Capacity Total space available in the storage pool. Terabytes (TB) None Consumed Capacity Percentage Percentage of capacity not consumed in the storage pool. Percentage (%) Warning 80 Alarm 90 Consumed Capacity Number of bytes actually consumed in the storage pool. Terabytes (TB) None n/a Alarm = 1 Oversubscription Reports an oversubscription Situation situation, that is when: 1. The storage pool is configured for thin provisioning ( thin storage pool ) 2. The storage pool is oversubscribed, i.e. the total disk space visible to the hosts (subscribers) is greater than its actual capacity (this situation is normal for a thin pool since it is its very purpose) Such situation is highly critical because the inability to allocate additional space to a LUN when requested by the subscriber host will lead to catastrophic data loss and corruption. Note: This parameter is only available for thin provisioned storage pools. Size Total space allocated to the storage pool. Terabytes (TB) n/a Subscribed Capacity Percentage Percentage of the storage pool that is subscribed. Percentage (%) Warning 80 Alarm 90 Subscribed Capacity Space of the storage pool that is subscribed. Terabytes (TB) None Transfer Byte Rate Count of data transferred per Megabytes /seconds second. (MB/s) Application Classes 76 None 3. The storage pool actual consumed capacity is nearing 100%.

77 Name Description Unit Default Alert Conditions Transfer Bytes Count of data transferred (Accumulated parametertype). Gigabytes (GB) None Type Type of the storage pool (thin n/a or traditional). n/a 77 Application Classes

78 Volume Name Description Unit Default Alert Conditions Associated Controllers Controllers associated to the volumes. n/a n/a Associated Ports Ports associated to the volumes. n/a n/a Consumed Capacity Percentage Percentage of the volume that is actually allocated or reserved. Percentage (%) None Consumed Capacity Total size of the space actually allocated or reserved. Gigabytes (GB) None Current Controller Name of the current controller for this Storage Volume; and name of the default owning controller if the latter is different. n/a n/a Host Groups Logical entities that define the hosts and their associated volumes as well as the fiber ports from which the volumes can be accessed. n/a n/a Host Visible Capacity Amount of space on the disk that is assigned to bound LUNs. Gigabytes (GB) None Hosts List of hosts that can access the LUN. n/a n/a Mapped Whether the LUN is mapped to at least one host. (0 = Not Mapped; 1 = Mapped) n/a RAID Level Raid level of the volume. n/a n/a Read Cache Hit Ratio Percentage of read requests that are successfully served by a cache. Percentage (%) None Read Operation Percentage Percentage of read operations. Percentage (%) None Read Operations Rate Count of operations read per second. Operations/ s None Time Since Last Activity Number of days since any activity occurred on the volume. Days n/a Transfer Byte Rate Count of data transferred per second. Megabytes/ seconds (MB/s) None Transfer Bytes Count of data transferred (Accumulated parametertype). Gigabytes (GB) None Application Classes 78 Parameters

79 Description Unit Default Alert Conditions Write Cache Hit Ratio Percentage of write requests that are successfully served by a cache. Percentage (%) None Write Operation Rate Count of operations written per second. Operations/ s None Write Operations Percentage Percentage of write operations. Percentage (%) None Name 79 Application Classes

80 Special Note on Application Collection Status This Boolean parameter shows the status of the application and its ability to collect data. A value of False means that the RSM cannot communicate with or collect information for the application class on the element. Application Classes 80

81 Un-install 58 BMC ProactiveNet Performance Management Index Abnormalities 54 Baselines 54 Key Performance Indicators KPI 54 -A - -C- 54 Disk Array 61 Overall 61 Adapter Changes Configure Hitachi Device Manager Connectivity Add 48 Create 48 Add Disk Space 64 Report 64 -DDebug Mode Enable Delete Application Classes Device Manager Agent Install Disk Array Activity Disk Space -BBaselines BMC ProactiveNet Performance Management 54 Generation 54 Manage 54 Requirements 54 BMC ProactiveNet Performance Management 48 BMC Performance Manager Express for Hardware 13 BMC Performance Manager Express for Hitachi Disk Arrays 61 -EEdit Thresholds 66 Element 42, 58 Element Profile 38, 58 Enable Debug Mode 68 Enabling Statistics 34 -FFixed Issues Consumption Report Add 38, 42 Installation 36 Remove Issues 68 Consumption BMC Performance Manager Express for Hitachi Disk Arrays 38, 42 Alarm 66 Application Classes 70 Array 61 Controller 72 Delete 58 Disk Array 71 Fiber Port 73 Hitachi SMI-S Provider 74 SMI-S Provider Managed Array Storage Pool 76 Storage Pools 64 Volume 78 Architecture Abnormalities Activity 54

82 -G- -K- Generate Key Performance Indicators Baselines 54 Getting Started 11 BMC ProactiveNet Performance Management 54 Manage 54 Known Issues 7 KPI -H- BMC ProactiveNet Performance Management 54 Manage 54 Hitachi Hitachi Adaptable Modular Storage 2000 family 15 Hitachi Device Manager 61 Hitachi disk array 61 Hitachi Universal Storage Platform (USP, USP-V/USP-VM) 15 Hitachi Command Suite -LLUN Access 65 Unmapped 65 Unused 65 Install 16 Hitachi Device Manager -M34 -IImprovements Install Baselines 54 Key Performance Indicators KPI 54 Monitor Type O- 7 Device Manager Agent Hitachi Command Suite Hitachi Device Manager Install / Un-install Manage Overview Migration 15 Installation PPackage 11 Parameters Application Collection Status 68, 80 Associated Controllers 78 Associated Ports 78 Available Capacity 71 Bandwidth Utilization 73 Capacity 76 Consumed Capacity 64, 76, 78 Consumed Capacity Percentage 76, 78 Current Controller 78 Firmware Version 72 FQDN 71 BMC Performance Manager Express for Hitachi Disk Arrays 36 Procedure 36 Integration Service Agent 48 Introduction 15 Issues 7 Connectivity 68 Troubleshooting Configure 26 Install 16 Pre-requisites 16 Hitachi Storage Navigator Modular Hosts 65 How it works 11 HSNM 34

83 Parameters Remove Host Group 78 Host Visible Capacity 78 Hosts 78 Last Refresh Time 75 Mapped 78 Operation Rate 71, 73 Oversubscription Situation 76 Port Count 71 RAID Level 78 Read Byte Rate 61 Read Cache Hit Ratio 72, 78 Read Operation Rate 78 Read Operations Percentage 78 Refresh Rate 75 Serial Number 71 Size 71, 76 Statistics 75 Status 71 Status Information 71 Subscribed Capacity 64, 71, 76 Subscribed Capacity Percentage 76 Time Since Last Activity 78 Transfer Byte Rate 63, 71, 72, 73, 76, 78 Transfer Bytes 71, 72, 73, 76, 78 Type 76 Version 74 Write Byte Rate 61 Write Cache Hit Ratio 72, 78 Write Operation Rate 78 Write Operations Percentage 78 WWN 73 Platform BMC Performance Manager Express for Hitachi Disk Arrays 59 Report Collection interval Credentials 38 Debug Mode 38 Hostname SSet Thresholds 66 Statistics 34 Supported platforms Systems Windows T Thresholds Edit Set Traffic Report 63 Troubleshooting Connectivity Issues 68 -UUn-install BMC Performance Manager Express for Hitachi Disk Arrays 58 -W Warning 66 What's New RReference Guide 70 Release Notes 7 83 Windows 11 Portal 11 Portal level 11 Prerequisites 11 Pre-requisites 16 Properties Disk Space Consumption Total Traffic 63 Requirements 11 RSM 11

84 ABOUT MARKETZONE DIRECT PRODUCTS The BMC MarketZone Direct program sells and supports third-party products that complement and/or augment BMC solutions. MarketZone Direct products are available under BMC license and support terms. BUSINESS RUNS ON I.T. I.T. RUNS ON BMC SOFT WARE About Sentry Software Sentry Software, a strategic Technology Alliance Partner of BMC Software, provides comprehensive multi-platform monitoring solutions that enable management of the hardware and software aspects of all servers and SANs and covering up to 100 % of custom applications within the BMC ProactiveNet Performance Management environment. Sentry Software also develops adapters for BMC Atrium Orchestrator that enables IT administrators to automate the execution of common requests and tasks that occur in the daily course of IT operations. Combined with BMC s servers and network automation tools, the adapters allow IT administrators to implement provisioning and decommissioning workflows that cover all layers of their IT infrastructure. Finally, Sentry Software designs connectors that bring storage capacity metrics into BMC TrueSight Capacity Optimization to ensure IT administrators that their storage infrastructure is properly sized for their current and future needs. Bus ines s t hrives when IT runs s ma rt er, fa s t er a nd s t ronger. Tha t s why t he mos t dema nding IT orga niza t ions in t he world rely on BMC Soft wa re a cros s dis t ribut ed, ma infra me, virt ua l a nd cloud environment s. Recognized a s t he lea der in Bus ines s Service Ma na gement, BMC offers a comprehens ive a pproa ch a nd unified pla t form t ha t helps IT orga niza t ions cut cos t, reduce ris k a nd drive bus ines s profit. For t he four fis ca l qua rt ers ended Sept ember 30,2011, BMC revenue wa s a pproxima t ely $2.2 billion. About BMC Software BMC Software helps leading companies around the world put technology at the forefront of business transformation, improving the delivery and consumption of digital services. From mainframe to cloud to mobile, BMC delivers innovative IT management solutions that have enabled more than 20,000 customers to leverage complex technology into extraordinary business performance increasing their agility and exceeding anything they previously thought possible. For more information about BMC Software, visit LEARN MORE To learn more about our solutions, please visit : Like us on Facebook: facebook.com/sentrysoftware Follow us on Twitter: twitter.com/sentrysoftware BMC Software, Inc. All rights reserved.