RJ45 connector. Wireless Solution N/A Available Video Recorder DVR NVR/ Software based recorder installed on PC (CMS)

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1 FAQs IP CAMERA & NVR Q. What are IP camera / IP technology? A. IP (Internet protocol) CCTV cameras are digital cameras that can send & receive data via computer network & Internet. IP cameras require a central network video recorder (NVR) & CMS to handle the recording, video & alarm management. Q. What is the difference between AHD & IP camera? A. DETAILS ANALOG CAMERA IP CCTV CAMERA Transmission Signal Analog Technology AHD, CVI, TVI IP Transmission Interface BNC, Aviation connector (vehicle camera) Digital Transmission Cable Coaxial Cat 6 PoE - Power over Ethernet N/A RJ45 connector Optional Wireless Solution N/A Available Video Recorder DVR NVR/ Software based recorder installed on PC (CMS) Security No authentication required Memory Card Optional Optional Requires authentication - user name/ password Q: What cables are used in the installation of the IP cameras? A: The installation of IP cameras is done using CAT-6 cable. Q. What type of video connector do IP security cameras use? A. Our security cameras have a female RJ45 connection. Q. What are WDR security cameras used for? A. A WDR camera (Wide Dynamic Range) is used for capturing images of objects surrounded by a strong backlight, while still keeping the background visible. A typical use for a WDR camera is capturing scenes indoors that have large windows in the background with lots of sunlight. A WDR camera would enable you to capture both the indoor and outdoor/background scene clearly. Q. What is WDR Technology? A. WDR technology uses a special high-speed sensor to make two consecutive image scans to one picture. Non-WDR cameras just make one pass. The first scan captures images in the normal light condition. Right after, the camera captures the second image at high speed to capture the images that are in the strong light. The image processor then superimposes the two video images to provide a single picture that can see all areas. Q: Will bright sunlight damage an infrared camera's LEDs? A: No, our infrared security cameras (which use LEDs) are designed for use in both low light and lit conditions, so sunlight will not damage them. The infrared LEDs stay off during the day while there is light outside and then turn on at night in the dark (when they sense low light).

2 Q. Can the user view the camera feed on mobile phone and computer? A. Yes, after connecting the camera to NVR, the user can view the camera through NVRs' network view function. Q. Which mobile application is used for live view through NVR? A. Goodeye mobile application for Android, it can be downloaded from the Play store. Q. What type of image sensor is used in IP cameras? A. A CMOS sensor is used in IP cameras. Q. What is CMOS? A. CMOS is an abbreviation for Complementary Metal-Oxide Semiconductor. An Image sensor that converts light into electron. Q. What is the difference between CCD and CMOS? A. The main differences are: 1. CCD sensors create high-quality, low-noise images. CMOS sensors, traditionally, are more susceptible to noise. 2. Because each pixel on a CMOS sensor has several transistors located next to it, the light sensitivity of a CMOS chip tends to be lower. Many of the photons hitting the chip hit the transistors instead of the photodiode. 3. CMOS traditionally consumes little power. Implementing a sensor in CMOS yields a low-power sensor. CCDs use a process that consumes lots of power. CCDs consume as much as 100 times more power than an equivalent CMOS sensor. 4. CMOS chips can be fabricated on just about any standard silicon production line, so they tend to be extremely inexpensive compared to CCD sensors. Q. What is the size of sensor used in the IP camera? A. The different sensor types in IP cameras are: 1.3MP- 1/3 HD-CMOS 2MP- 1/2.9 HD-CMOS 3MP- 1/3 HD-CMOS 4MP- 1/3 HD-CMOS 5MP- 1/3 HD-CMOS Q. What type of lens is used in IP camera? What different categories? A. There are mainly two lens categories of IP Camera - Fixed & Varifocal lens. Generally, a wide range of fixed lens like 3.6mm, 6mm, 8mm, and 12mm is used as per requirement. By default, a 3.6mm lens is used in all IP cameras. Q. What is a Varifocal lens? A. A varifocal lens is a CCTV camera lens with variable focal length in which focus changes as focal length changes. A mm lens is used in varifocal IP cameras. Q. What is ICR or IR cut filter? What is the function? A. An ICR (IR-Cut Filter Removable) is a mechanical shutter design placed between the lens and the image sensor and is controlled by a motor or an electromagnet. When the ICR is switched on, it blocks infrared light and allows only visible light to pass through. When the ICR is switched off, infrared light is allowed to pass and the images turn to black & white mode (more sensitive to infrared light).

3 Q. What is DSP? A. Digital signal processing cameras use a DSP chip to digitize analog video streams. Analog video streams are generated by sensor, which DSP chips then convert into a digital video signal. DSP cameras provide a number of notable advantages over analog cameras, including increased brightness, added stability, greater sharpness and resolution, greater power efficiency, reduced sensitivity to noise and more. Generally we use Hi-silicon DSP in all IP cameras. Q. Which type of LEDs is used in the IP cameras? A. IR array LEDs is used in the IP cameras. Q. What is IR LED or What is the Day/night feature of the IP camera? A. An IR LED (Infrared Light Emitting Diode) is a solid-state lighting (SSL) device which emits light in the infrared range of the electromagnetic radiation spectrum. IR LEDs allow for cheap, efficient production of infrared light, which is electromagnetic radiation in the 700 nm to 1mm range. IR LEDs are used in a number of types of electronics, including many types of remote controls for televisions and other electronics. Used with infrared cameras, IR LEDs can act like a spotlight while remaining invisible to the naked eye. Q. What is the difference between IR/Array and normal LED? What are the benefits of IR/Array over LED? A. The main difference and the benefits of an IR/Array over LED are: 1. Long life. 2. High efficiency. 3. High brightness. 4. Even light. 5. Small size. Q. What is the power requirement of the IP Cameras? Which cable? A. All our IP camera with 6 Array Led require a maximum of DC 12V/500mA power to run (at nightvision). As the cable distance increases, the power drops & power requirement increases. It is suggested to provide 1-ampere power/camera. PoE switch of suitable power rating can be used for IP cameras. Q. Sometimes rings are visible in the night vision mode, what might be the cause of the problem? A. Camera installation angle plays a crucial role. Users should ensure the dome camera cap does not come in front of array LEDs. Q. What is the RTSP URL for IP camera? A. RTSP URL rtsp:// :554/user=admin&password=&channel=01&stream=0.sdp

4 NVR Q. What is a NVR? A. A network video recorder (NVR) is an electronic device that records video in a digital format to a disk drive. Q. What are the key features of our NVRs? A. Some of the key features are: 1. HD resolution/ Live view up to 5MP 2. Recording & playback 3. PTZ control 4. Remote access & mobile view Q. What is a pentaplex NVR? A. Pentaplex NVR performs all the functions of NVR at the same time: record, view/playback, network (remote view), administration and backup. Q. What video compression is used in the NVR? A. H.264/H.265 video compression. Q. What audio compression is used in the NVR? A. G.711 audio compression. Q. What type of HDD can be installed in the NVR? What size? How much capacity? A. NVRs supports SATA 3.5 HDD. We recommend only surveillance HDD for our NVRs. All our NVRs support up to 6TB HDD. Q. What are the benefits of Surveillance HDD? A. Benefits of Surveillance HDDs: High-Write Workloads: PC drives are engineered for storage and perform read and write as well as data transfer capability, while the surveillance drives are tuned for 90% of its time (24x7x365 days) for recording video and 10% for reviewing and playing back data.

5 Reliability: Normal PC HDDs doesn t come with the ability to withstand always-on operational demands and not include the application specific features necessary to handle surveillance environments. On the other hand, surveillance HDDs are built to record data 24 7 from multiple camera streams or channels. Low-power profile: Video and surveillance HDDs offers low-power profiles, which not only help with energy conservation but also ensure cool operating temperatures and enhanced system reliability while working a 24 7 profile. Q. What are the various video input & output ports provided in the NVR? A. All NVRs come with a standard RJ45 Ethernet port. There are two output ports - VGA & HDMI. Q. What is the Power requirement for the NVRs? A. All NVRs come with a standard power adapter along with the kit. The Power Ratings of the adapter are: DC 12V/3A - 4CH & 8CH NVR DC 12V/4A - 16CH NVR DC 12V/5A - 32CH NVR Q. What will happen in case less than recommended power is given to the NVR? A. In case less power supply is given to the NVR, then either the NVR may not boot properly or the HDD may not be detected. Q. What is the process of connecting/ installing the HDD with the NVR? A. For installation details, refer the manual provided with the NVR. While installing the HDD please ensure the NVR is powered off, then open the outer cover and screw the HDD in the given space. Q. What options are available with the users to record the camera feed on the NVR? A. The users can record the feed from the camera by right clicking on NVR menu and entering the record mode, which has three options: manual record, schedule record & stop record. Manual record: This option is available for 24x7 recording Schedule record: In this mode, schedule timing, motion detection and any alarm based recording can be done. Stop record: User can stop recording of any particular camera as per their requirement. Q. How long can the users keep their recordings? A. The recordings can be kept as long as the users have space on their NVR's HDD. When the hard drive gets full, by default the NVR will start deleting the oldest recording to accommodate new recording. Q. How to check how much space is left on the NVR? A. Go to >>>Main menu>>>advanced>>> HDD manage. HDD used space is shown on the list. Q. Can the user delete any recordings on their NVR? A. No, the users can t delete any specific time recordings. There is only one way to delete complete recording by formatting the HDD. Q. Can the users take a back-up of their recorded data in an external USB device - pen drive or HDD? A. Yes, the back-up can be taken on the device pre-formatted in FAT32. In case it is not, then the backup device should be connected to the PC and converted to FAT32 format.

6 Q. What is the video format of backup data? A. There two options for the backup format in NVR: H.264 & AVI. This selection can be accessed from the backup menu page in the NVR menu. Q. What is the default username & password of the NVR? A. The default username is admin and password is (blank). Q. Can the users create their own username & password? A. Yes. Go to main menu>>>advanced>>>account & create new username/password. Q. Is there any master password in case the user forgets their password? A. No, there is no master password. However, there is a password recovery tool in the CD given along with NVR. The users are suggested to call to customer care for resetting the password. Q. Can the master password be used through web login? A. No, the master password can only be used by direct login through the NVR menu (monitor). Q. If NVR is not connected to monitor then there is any process to recover/break the password? A. No, the same can only be done by connecting to the monitor. Q. How to provide earthing/grounding to the NVR? A. Earthing/grounding can be provided to the NVR by simply connecting the earthing wire with NVR body and tightening the screw. Q. What alarms are supported by the NVR? A. The NVR supports various alarms for - motion detection, video blind, video loss and abnormality functions like IP conflict, disk error. Q. Can we see the NVR output directly on the Laptop screen? A. No. However, the users can access the NVR's output by connecting the NVR on LAN with Laptop and access via IE or CMS. Q. How to access NVR on LAN? A. Connect the NVR on LAN cable with router/switch. Now go to main menu>>>network>>> click on DHCP and save. Restart the NVR & note down the modified IP. Again unmark the DHCP option and save. Now open Internet Explorer >>>open the NVR IP URL>>>user login and see the live preview. Q. NVR connected to the router but not getting the preview on IE, what is the reason? A. Check the NVR IP address, should be on same LAN series. For example: if the network is in series and NVR IP is then it will create a problem. Solution: Change the IP address of NVR to or something else within the same series. For cross checking, ping the IP address of NVR from PC/Laptop within the same network. Q. What is the HTTP port in NVR? Can it be changed? A. Http port in NVR is 80. The same can also be changed With 80 HTTP port, web URL is:

7 With 81 HTTP port, web URL is: With 8080 HTTP port, web URL is: Q. How to connect the NVR to the cloud? A. Cloud connectivity is the plug n play feature of the NVR. Connecting the NVR on LAN will connect the NVR to the cloud automatically. To access the NVR on the cloud - note down the serial no. from the menu or scan the QR-code from Mobile App. Q. How to configure NVR on DDNS? A. First, connect NVR on LAN with the router. Open router web login page and do forward the port to 80 & Now go to WallCam DDNS website i.e. and create a DDNS domain. Save this domain name in the NVR. For more details follow the instruction manual. Q. Can third party DDNS be used in NVR? A. Yes third party DDNS like: DYNDNS, MYQ-SEE, NO-IP. Q. What is the Mobile app for NVR? A. Goodeye mobile application for Android, it can be downloaded from the Play store. Q. Can we see the playback on Mobile APP? A. the playback can be accessed through Goodeye mobile application Q. Can we use other third-party Mobile application for the NVR? A. No, other third-party mobile applications aren t supported. Q. Can PTZ be controlled remotely through the mobile app? A. Yes Q. What is the alternate to access NVR remotely without Internet Explorer? A. You can use CMS/VMS client software to access the NVR remotely. Users can add a number of NVRs on this & see a maximum of up to 64 cameras simultaneously. Q. Is the VMS available for only windows? A. VMS is available for both Windows and Mac. Q. Does NVR support chrome? A. No, it supports only Internet Explorer. Q. Does NVR plug-ins support to other OS? A. NVR plug-ins only supports to Windows OS, for the other OS like MAC user have to use CMS. Q. What is the RTSP URL for NVR? A. RTSP URL rtsp:// :554/user=admin&password=&channel=01&stream=0.sdp