We ve got you covered anywhere, anytime!

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1 Welcome to the land of blue skies! Enjoy your stay in Mongolia while keeping in touch with friends, family and colleagues via MobiCom the most reliable and ubiquitous mobile service provider inmongolia. We ve got you covered anywhere, anytime! USER GUIDE FOR TOURISTS

2 DISCOVER SIM for TOURISTS Our new call, message and data service packages is tailored for international tourists and foreign business visitors to Mongolia. Choose from one of our three service packages to suit your specific needs! HOW TO BECOME A NEW SUBSCRIBER Our Discover SIM Card can be purchased from any MobiCom service branch. All you have to do is bring your passport, and choose your plan. DISCOVER SIM CARD MNT MNT MNT DATA 600MB (15 days) 1.1GB (30 days) 5GB (30 days) INCLUSIVE UNITS (calling minutes) VALID DAYS Unlimited (SIM will be de-activated if not used within 90 days) Please be aware that new numbers shall be invalidated, if the number is not used within 30 days after its activation. RATES ADDITIONAL DATA PACKAGES Price 1000 MNT 3000 MNT 6000 MNT MNT MNT MNT Data package HOW TO RECHARGE 100MB 250MB 500MB 1.1GB 2.2GB 5GB Validity 1 day 7 days 15 days 30 days 30 days 30 days Recharging instruction The rates are inclusive of VAT. You can recharge your number by: Visiting our online shop Visiting a MobiCom branch, or go to Using the Quick Codes below: *212*PIN NUMBER# > CALL Checking balance instruction *211# > CALL

3 INTERNET SERVICE 4G LTE 4G LTE combines two terms: 4G refers to the fourth generation of data technology that has significantly ramped up speeds and power compared to its 3G predecessor that also exists in Mongolia. LTE stands for Long Term Evolution, and when 4G and LTE are combined they spell FAST access to data. Our 4G LTE offers download speeds that are around 10X faster than 3G on smartphones, tablets, and notebooks. Faster downloads mean more high resolution pictures, more movies, music and videotete chats without pixilation, buffering-delay or the other digital drama. 4G LTE frees you to talk, listen and watch more easily. Load web pages faster; Download and upload large files easily; Stream music and movies fast; No buffering or waiting when watching videos online; Video calls without delays; Upload your photos and files to social media right away; 4G LTE service is only available in areas with 4G LTE coverage. When travelling outside of the 4G LTE range will automatically trigger a switch to 3G or 2G depending on the cellular coverage within that area.

4 HOW TO USE 4G LTE Make sure that your mobile is 4G LTE ready: Go to settings and enable 4G LTE. Upgrade your Operating System to support LTE. 4G LTE data service activation: 4G LTE data service deactivation: ADDITIONAL DATA PACKAGES If you wish to surf the Internet from your mobile phone, enjoy MobiCom's high speed 3.5G technology with the following data packages. Price Duration 1 day 7 days 15 days 30 days 30 days 30 days Packages 100MB 250MB 600MB 1.1GB 2.2GB 5GB NIGHT OWL PACKAGES You can also try our special night time data packages from 00:00 08:00AM everyday. Price Duration 1 day 7 days 15 days 30 days Package 2GB CHECK DATA USAGE Check data usage via Quick Code Check data usage by SMS *210# > SEND B > 592 > SEND

5 MobiNet Wi-Fi MobiCom customers, who purchased data packages, can access MobiNet Wi-Fi in designated areas for free while their data plans are valid. MobiCom customers with no data package can access MobiNet Wi-Fi for free once a week for 30 minutes, and if you want additional access, sign up with your and get another 30 minutes of access. HOW TO USE MobiNet Note the following when logging onto MobiNet Wi-Fi: You must have a MobiCom data package. Your device (mobile phone, notebook, tablet) must support Wi-Fi connections. Log onto MobiNet Wi-Fi s login page, when it appears on your wireless network search. MobiNet Wi-Fi access proximity For mobile phones and tablets, within 25 meters of the antenna. For notebooks, within 50 meters of the antenna. Where to get MobiNet Wi-Fi coverage at Wi-Fi CARDS You can purchase Wi-Fi data packages from: online shop Any MobiCom Service branch Via SMS using the Quick Codes below. Wi-Fi packages Price Terms Wi-Fi package activation by SMS 4 hours 950 MNT 4 hour* 1 day 1950 MNT 24 hour* 7 days 5950 MNT 7 day* 30 days MNT 30 day* 4H > 593 D > 593 W > 593 M > 593 *Wi-Fi package validity terms starts when since the activation. MOBILE WI-FI ROUTER RENT Wi-Fi ROUTER MNT MNT MNT DEPOSIT MNT DATA 1.1GB 2.2GB 10GB VALID DAYS 15 days 30 days 30 days

6 INTERNATIONAL TELECOM SERVICE HiCALL 003 INTERNATIONAL CALL GATEWAY Make international calls from your mobile phone using units on your account without having to make a deposit in advance. Make calls to over 240 countries around the world from your mobile phone or landline. No extra charges if you use HiCall 003 service on your MobiCom number Billed by the second, not the minute. HOW TO MAKE CALLS To fixed phone: To mobile: To send message: 003 > Country code + Area code + Phone number > 003 > Country code + Phone number > 003 > Country code + Phone number > RATES

7 GLOBUS CARD The Globus Easy simplifies the Globus international calling card service. You can purchase international calling service Online, at a branch or via SMS. Low rate High quality connections Available for fixed and all mobile networks Control your minutes and usage HOW TO PURCHASE Purchase our International Globus cards from any service branch or from Online shop. GLOBUS EASY SERVICE - SMS Purchase your Globus Easy service package to make international calls for 3000, 5000, tugriks via SMS. If your purchase amount totals at tugriks within that month, you will get 3000 tugrik of free international calling as a gift. GLOBUS EXPRESS C3000 C5000 c10000 Our Globus Express account will save your details and make it your experience easier and more enjoyable the next time you want to use the Globus calling service. To open account: To recharge:

8 CUSTOMER CARE CENTER 24/7 CONTACT US 2222 Call Center from other operators. Fire emergency call to 101 Emergency call to police 102 Emergency Call to Ambulance 103 Use this number to report a fire or other emergency situation. Use this number to call police if you find yourself in a dangerous situation, such as a victim of theft, accident, or crime. You can use this number to call an ambulance in case of an injury or sudden illness. SERVICE BRANCH Welcome to Olympic branch for Tourist & Expats in Mongolia Time table Mon Fri 09:00-20:00 Sat Sun 11:00-17:00 Location Olympic Street 9, Sukhbaatar district, 1 st Khoroo (swiss café is building #9)