Iowa HIMSS April Angie Shriver, Informatics Analyst Gary Davis, Director IT

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1 Iowa HIMSS April 2018 Angie Shriver, Informatics Analyst Gary Davis, Director IT GD

2 What is HealtheLife? A comprehensive web-based service that is comprised of engagement tools beyond a patient portal. With HealtheLife, individuals and families can stay informed, educated, and take a more active role in their health. Means for patients to connect with their care providers, such as secure messaging and appointment scheduling. Helps organizations achieve Regulatory requirements. GD

3 Our Journey One Patient, One Record Standardization Across the Health System Automated Communication and Notifications Across the Health System Patient Portal and Advanced ehealth Initiatives Ability to Support the Medical Home Model Advanced and Integrated Quality Tools Improve the Health of Our Community Improve Health System Efficiency Improved Satisfaction 3 GD

4 Sign Up Process Onsite to sign forms Forms available at all health system locations Get an Accept AS

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6 Create your account AS

7 Marketing Twitter Facebook Newspaper Flyers / Handouts Great News (hospital news flyer) Community Education Events Clinic visits GD

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9 Proxy Process for Adults 1. Proof of Power of Attorney 2. Face to Face Authorization with Proper Id AS

10 Proxy Process for Dependent Children 1. Parent 2. Legal Guardian Automatically removed at age 18 Emancipated Minor Must have legal document Married AS

11 Proxy for 11/12 to 17 year olds 1. Legal Guardian Automatically removed at age 18 AS

12 Results Availability 1. All results go after 36hrs of being resulted 1. Except Pathology Reports 2. Clinical Notes go Immediately upon signature 1. Except B.H., Progress Notes, Closed Note Labs, Radiology, Notes, Patient Education, Inpat/Amb Summary s We have an Open Notes policy AS

13 Portal Functionality GD

14 Enhancements Clipboard Locations Self Enrollment Direct Cancel Just have request GD

15 Clipboard Clipboard allows HealtheLife users with upcoming appointments to enter and review information prior to their appointment, including concerns and details specific to their visit and health information, such as medications, allergies, health issues, procedures or surgeries, family history and general health questions. Design to be taken before, after, or during a visit. Static forms are completely customizable via a Power form creation. GD

16 Locations Allows the patient to select the location in DirectBook Scheduling or View of Upcoming Appointments to view it on a map - will open in Google Maps on a desktop/smartphone with directions. GD

17 Self - Enrollment Allows an existing patient to create a portal account without being sent an invite. Organization can decide what identifier to use (MRN/CMRN/SSN/ Address) GD

18 Smartphone App: HealtheLife The Patient Portal is also available for Android and iphones through the free HealtheLife app GD

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29 Google Analytics New Accounts Sessions Users New Return Device Type Page views Avg. Pages/session Avg. Session Duration Browser Type Most Common Pages Visited GD

30 Users Browser Type 40.0% 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Chrome Safari Internet Explorer Safari (in-app) Edge Firefox Samsung Android Webview Amazon Silk Opera GD

31 Sessions Percentage by City 50.0% 45.0% 40.0% 35.0% 30.0% 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Burlington Keokuk Davenport Chicago Greenville Fort Madison Madison Mediapolis Milwaukee Omaha GD

32 30.0% Age of User for Time Period 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% GD

33 Mobile Device Sessions by Device Type 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% Apple iphone Apple ipad Samsung Galaxy Phone Samsung Galaxy Note 5 Windows RT Tablet GD

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36 Our Mission: Great River Health System is dedicated to improving the region s health by providing high-quality care, world-class customer service and uncompromising value for our patients and their families. Great People Great Care Great River