HOSTED VOICE STANDALONE SPEC SHEET

Transcription

1 IP PHONES CPE ACCESS OPTIONS EARTHLINK PROVIDED ACCESS NON-EARTHLINK ACCESS Existing qualified Legacy MPLS or Internet Access* ADSL DS1/T1 Metro Ethernet Ethernet over Copper (EoC) Cable* Customer Provided Access (BYOB) * Circuit must terminate to router that supports Hosted Voice * Must be ordered separately Managed Router Managed Switch IP Phones Unmanaged Switch IP Phones Additional Charges may apply if existing CPE does not support voice Polycom VVX Mitel Polycom VVX Phones Feature HD Voice on all audio paths ( full-duplex speaker, handset, headset) 2 x 10/100/1000 Mbps Ethernet ports with PoE Supports up to 3 Color Expansion Modules Integration of Contacts and Call Lists with CommPortal Distinctive Ringing Call Hold, Transfer, Three Way Calling & Call Waiting Phone to Phone Paging and Push to Talk Channels (Multicast) BLF (Monitored Extensions, Enhanced Call Parks) Energy Efficient Power Saving Features Dedicated RJ-9 headset port Hearing aid compatible to ITU-T P.370 & TIA 504A standards, ADA Section 508 Subpart B Compliant Electronic hook switch capable Available with G.729 voice compression - Can only use Polycom VVX phones cannot mix with Mitel/Aastra Mitel Phones Feature Full-duplex speakerphone Mitel Hi-Q Audio BLF (Monitored Extensions, Enhanced Call Parks) Phone to Phone Paging (Multicast) and Intercom Support Distinctive Ringing Call Hold Call Transfer HD Codec Support Call Waiting Three Way Calling Dedicated RJ-9 headset port

2 IP PHONES VVX 310 VVX 410 VVX illuminated programmable line keys 10 programmable soft keys Backlit 2.2 grayscale Screen (208 x 104 pixels) Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key Available with G.729 voice compression - Can only use Polycom VVX phones cannot mix with Mitel/Aastra 12 illuminated programmable line keys 10 programmable soft keys Backlit 3.5 color Screen (320 x 240 pixels) Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer 4-way navigation cluster with center select key Available with G.729 voice compression - Can only use Polycom VVX phones cannot mix with Mitel/Aastra 26 programmable soft keys Backlit 4.3 color touch screen (480 x 272 pixels) Tap and swipe simplicity on a desk phone Gesture based, multi-touch capable capacitive touchscreen Integrated support for Bluetooth 2.1 +EDR headsets and Hands free Profile (HFP) 1.0 Polycom Acoustic Clarity USB 2.0 Ports On-screen virtual keyboard Screen saver and digital picture frame mode Available with G.729 voice compression Can only use Polycom VVX phones cannot mix with Mitel/Aastra VVX Color Expansion Module 4.3 in. LCD (480x272 pixel resolution) Color graphical user interface 28 multifunctional line keys configurable as call appearance, speed dial, Call Park/Pickup keys or monitored extensions Dual-color (red or green) illuminated LEDs for line status information 3 page keys for additional line appearances Mitel 6863i Compact desktop footprint Up to 2 lines Monochrome LCD (128x48) Mbps Ethernet ports with switch, PoE 3 programmable softkeys (Callers, Redial, Transfer 4-way Navigation Key with Select/OK Wideband speakerphone & handset Mitel 6865i Up to 9 lines Monochrome LCD with Backlight (128x48) 2 GigE Ethernet Ports (LAN/PC) 2 line keys with LEDs 4-way Navigation Key with Select/OK 8 programmable keys with LEDs Wideband speakerphone & handset HD components for microphones and speaker Mitel 6867i Up to 9 lines 4-way Navigation Key with Select/OK 6 Programmable softkeys, with LEDs up to 20 High resolution 3.5 color LCD display (340 x 240) 2 GigE Ethernet Ports (LAN/PC) Dedicated hard keys for Callers List, Transfer, Conference, Directory Headset support including USB Mitel M685 Expansion Module Available with 6865 and 6867 phones 28 keys with 3 pages on color LCD display No additional power source required

3 CORDLESS DECT IP PHONES IP PHONES Aastra Business Phones Feature Full-duplex speakerphone Aastra Hi-Q Audio BLF (Monitored Extensions, Enhanced Call Parks) Phone to Phone Paging (Multicast) and Intercom Support Distinctive Ringing Call Hold Call Transfer HD Codec Support Call Waiting Three Way Calling Dedicated RJ-9 headset port Aastra 6739i 9 Line Phone Two 10/100/1000 Mbps Ethernet Ports with PoE Support Aastra HD Audio 640x480 Full Color Touch Screen Up to 55 Programmable keys - expandable to 235 programmable keys Up to 50 BLF keys per phone Bluetooth Headset Support Aastra m675i Expansion Module Supported on Aastra 6757i and 6739i BLF (Monitored Extensions, Enhanced Call Parks) 20 Softkeys and 3 hard keys with LEDs provide access to 60 programmable keys Panasonic TGP 500 SIP Cordless DECT Access Point with 1 Cordless Handset Up to 5 additional Cordless Handsets supported per Access Point One 10/100 Mbps Ethernet Port 2.5mm Headset Jack on Cordless Handsets Up to 3 simultaneous call per Access Point DECT 6.0 Provides Cordless Range1 2.1 backlit LCD Line Status Indicator for Other Cordless Handsets Battery provides 5 hour Talk Time, 10 days Standby Wall Mountable All Handsets Share Same Phone Number Panasonic TGP 550 SIP Cordless DECT Phone (Base Unit) with 1 Cordless Handset Up to 5 additional Cordless Handsets supported per Phone Up to 3 simultaneous call per Phone (including the Cordless Handsets) Two 10/100 Mbps Ethernet Ports2 2.5mm Headset Jack on Cordless Handsets and Base Unit DECT 6.0 Provides Cordless Range1 2.1 backlit LCD on Cordless Handset Line Status Indicator for Other Cordless Handsets Battery provides 5 hour Talk Time, 10 days Standby Wall Mountable All Handsets Share Same Phone Number 1 Range, coverage and voice quality depends on the local environmental conditions. 2 Single port is used for the phone. Computers require dedicated network connection

4 CONFERENCE PHONE Polycom 6000 Conference 1 Line Phone 10/100 Mbps Ethernet Ports with PoE Support Polycom HD Voice with patented Acoustic Clarity Technology 12-Foot Microphone range 248 x 68 pixel backlit LCD Busy Lamp Field (Monitored Extensions, Enhanced Call Parks) Up to 2 Programmable keys Phone to Phone Paging (Multicast) Integration of Contacts and Call Lists with CommPortal Distinctive Ringing Call Hold Call Transfer HD Codec Support Call Waiting Three Way Calling Wired Expansion Microphones Up to 2 can be added to each IP Hz Microphone Range up to 10 ft 72' connector cable Up to 2 can be added to each IP 6000

5 UNIFIED MESSAGING Standard Voic 50 MB Cloud Storage Premium Voic 100 MB Cloud Storage Group Mailbox Mobile Fuse Live Message Screening: Listen to Voic messages as they are being left Off Hours Greeting General Voic 50 MB Cloud Storage Optional Unified Fax Add-On Dedicated Inbound Fax DID Fax Messages Delivered as PDF Faxes Forwarded via and/or stored on CommPortal Storage Space is Shared Voic and Fax Messages General Features Access messages from CommPortal Operator Assist Live Reply Reply by Voic Max Voice Message: 180 Seconds Archived Messages are Never Deleted Deleted Messages are Purged after 7 Days Customizable Greetings General Greeting Internal Callers Greeting Busy Greeting Extended Absence Greeting All Call Forwarded Greeting Max Greeting Length: 120 Seconds Message Flags Urgent Message Private Message: Prevents Forwarding of Message Future Message Delivery: Up to 1 Year Read Receipt Notification Options E- Mail Notification: Up to 50 Addresses Forward to Up to 1 Address Outdial Notification Urgent, Normal or All Voic s Options Out dial call to (1) domestic TN LD charges applicable Notification Scheduling Options TODDOW Only Holiday/Special Days not supported Optional Notification Delay Settings for Normal vs Urgent Messages (1, 2, 4, 8, 12 or 24 hours) Up to 99 Outdial Retry Attempts Delay Between Attempts: 1-60 Minutes Visual and Audible Message Indicator

6 FEATURE OVERVIEW Analog WITHOUT VMail Analog WITH Vmail Unlimited Local, Long Distance & Toll Free* Unconditional Call Forwarding Basic Seat Standard Seat Remote Worker*** Platinum Seat Busy Call Forwarding No Answer Call Forwarding Selective Call Forwarding Unavailable Call Forwarding 5 Call Logs (Missed, Dialed, etc.) 5 Call Park Call Pickup Direct Call Pickup Group Call Pickup Caller ID Name Caller ID Number Outgoing Caller ID Blocking Do Not Disturb Extension Dialing Three Way Calling Anonymous Call Rejection Selective Call Acceptance Selective Call Rejection Permissive Dialing Distinctive Ring Account Codes Speed Dial Unified Voic Standard General (Optional Add-On) Standard Premium Find-Me/Follow-Me Premium CommPortal (Web) Click-to-Dial Remote Basic Reminder Calls Advanced Reminder Calls Call Jump CommPortal Assistant (Desktop) Call Routing Schedules Call Router General (Add-On) Outlook Integration CommPortal Contacts CommPortal Contact Groups Max Contacts Per Contact Group Call Me Widget 100 Desktop Communicator Mobile Communicator CRM Integration with Salesforce.com (Desktop Only) EarthLink Meeting Room Internet-based Audio/Video/Web Conferencing** MADN/MLH Pilot General (Add

7 * Unlimited Local Calling, Unlimited Long Distance Outbound within the continental US, to Alaska, Hawaii and select US Territories (such as Puerto Rico) per Hosted Voice seat (Available with all seat types) and Unlimited Toll Free within the US (per TF number) are available. 100 LD Minute plan per seat also available. Only 1 Long Distance plan package is available at each site. Refer to reasonable use policy **Up to 50 participants per host account/per meeting ***11/21/2016: Available to existing customers only 5 Must be activated by EarthLink

8 ADVANCED REMOTE WORKER FEATURES Mobile Communicator for Mobile Supported Devices: Apple iphone 3GS and above and all Apple ipad running ios 5.0 or above. Android OS v and above Description: Make and receive calls from your mobile phone using your EarthLink service. Escalate Calls and Chats to a Meeting Calls use WiFi or mobile data network In-Call Quality Monitoring switches between WiFi and the cellular network Pull calls from your other ELNK devices Supported if 1 call leg is active Push calls to your ELNK devices or mobile cell network Music on Hold IM/Chat Presence o Dynamically updated when using mobile phone o Subscriber Defined Updates Network Call Logs (Incoming, Outgoing and Missed) Access to CommPortal Contacts Bluetooth Headset Support Call Forwarding Call Hold Easy Access to Call Manager settings Integration with Unified Mailbox (Voic and Fax) Customizable Ringtones Business Group Contact Integration Favorites Contact List EarthLink Meeting Room Integrated Audio, Video, Web Conferencing (Platinum Seat only) Video not supported at this time. Mobile Communicator for Desktop Supported OS: Windows 7 (SP1), Windows 8 (Desktop UI) 6, Windows 10 and OS X 10.7 and later Description Make and Receive Calls from your Computer using your EarthLink service. Escalate Calls and Chats to a Meeting Push calls to your ELNK devices Music on Hold Call Hold Call Transfer Three Way Calling Outlook Contact Integration 7 Business Group Contact Integration Favorites Contact List Customizable Ringtones Call Lists IM/Chat Presence o Dynamically updated when on a call o Subscriber Defined Updates Network Call Logs (Incoming, Outgoing and Missed) Outlook Calendar Integration Click-To-Dial Local Call Recording o Saved as WAV file Integration with Unified Mailbox (Voic and Fax) and Mobile Fuse Easy Access to Call Manager settings Login and Logout of Hunt Groups URL Protocol Handlers CRM Integration with Salesforce.com (Inbound Screen Pop and Click to Dial from Salesforce.com) EarthLink Meeting Room Integrated Audio, Video, Web Conferencing (Platinum Seat only) Video not supported at this time CommPortal Assistant Supported OS: Windows XP (SP2 or later), Windows Vista, Windows 7 or Windows 8 Supported Browsers: Internet Explorer 6.0 or above, Firefox 3.0 or above Integration with Corporate Directory Contacts (LDAP) Outlook Contact Sync Incoming Call Popup o Answer call with Mobile Communicator for Desktop o Forward call to a predefined number (Up to 5) o Send Caller to Voic Quick launch of CommPortal TOOLBAR FEATURES o Contacts Search CommPortal contact list Search LDAP contacts Click-to-Dial o Set Call Status Ring my phone Forward all calls to voic Forward all calls to other telephone number Find Me Follow Me Incoming Call Manager Manage call treatment rules Manage scheduler for call treatment rules TASKBAR FEATURES o Message Waiting Notification Unheard/heard Messages o Open Messages to review, listen, manage Call Me Buttons Graphical Buttons or Text Links that initiate a call to your line HTML Code Generated for embedding in a webpage or e- mail 6 Graphical Button Styles Long Distance Charges are applicable

9 INBOUND CALL HANDLING Multi Line Hunt Group Virtual Pilot Number Routes Calls to up to 64 Hunt Group Members Option to Hunt when members are called directly Call Routing Strategies: Linear, Circular, Round Robin, Longest Idle, Ring-All Rings All will Ring Up to 32 members at a Time Members Can Login/Logout of Hunt Group Hunt on No Answer No Answer Timer: (s) No Answer Exclusion Timer: (s) Multiple Appearance Directory Number Virtual DID Number Up to 32 Members Incoming calls will simultaneously ring idle members Call Router Auto Attendant Virtual number Ring Up to 32 Destination Numbers Simultaneous or Find Me/Follow Me Up to 120 seconds Up to 8 Schedule Periods 6 Custom Schedules 1 Holiday/Special Day Period 1 Catch-All Period Call Handling Rules Based on contact or group of contacts Route calls to MLHG Pilot Numbers, ACDs, Individual lines or external telephone numbers. Up to 50 Menu Nodes Up to 10 Schedule Periods Up to 8 Custom Periods 1 Holiday/Special Day Period 1 Catch-All Period Customizable Menu Announcements 100 MB Storage for Audio Files Up to 5 minutes Per Announcement Recorded via a computer using CommPortal or over the phone Upload Prerecorded Audio Files Using CommPortal Supported Formats: G711 WAV (8-bit, ulaw / alaw, mono, 8kHz) 16-bit PCM WAV (16-bit, PCM, mono, 16kHz) Professional Recording Services Available Menu Tree Options: Transfer to Phone/Voic Dial by Extension and Dial by Name Menus Voic by Extension and Voic by Name Menus Replay Menu or Transfer to Other Menu Play Custom Announcements