In CiCS (Corporate Information and Computing Services) we are always looking to improve our services.

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Claude Wilkerson
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1 1. Introduction In CiCS (Corporate Information and Computing Services) we are always looking to improve our services. We are interested in your use of mobile technology (phones, laptops, netbooks, tablets, ipod Touch) and would be grateful if you could spare 5 minutes to complete this questionnaire. Your responses will be used to help us design new and improve existing services for you. As an incentive we are offering the chance to win 20 of printing credit if you complete the survey. Page 1

2 2. About you (continued) 1. What is your gender? Male Prefer not to say Female 2. Please choose the age range that applies to you Prefer not to say Which Faculty are you studying in? Arts and Humanities Social Sciences Engineering Science Medicine, Dentistry and Health Not Applicable Page 2

3 3. About you 1. What type of student are you? Undergraduate TILL Postgraduate Taught Other Postgraduate Research If other please specify 2. What study year are you in? 1st year 3rd year 2nd year 4+ year 3. Are you a home, EU or international student? Home International EU Prefer not to say Page 3

4 4. Mobile Phones 1. Do you own a mobile phone? Yes No Page 4

5 5. About your phone 1. Which network provider do you currently use? Orange Vodafone O2 3 UK T Mobile Other If other (please specify) 2. Is your mobile phone a smartphone? By smartphone we mean a 3G phone like an iphone or blackberry that can access the internet, s and has apps. Yes No Page 5

6 6. More about your Mobile Phone 1. Do you plan to upgrade to a 3G smartphone in the next twelve months? Yes No Don't know Page 6

7 7. More about your smartphone 1. Please indicate below what make your smartphone is. By smartphone we mean a 3G phone like an iphone or blackberry that can access the internet, s and has apps. Apple LG Sony Ericsson Blackberry Motorola Toshiba Gigabyte Nokia Don't know HTC Samsung Other Page 7

8 8. Apple 1. What model is your Apple phone? If other (please specify) Page 8

9 9. Blackberry 1. What model is your Blackberry phone? If other (please specify) Page 9

10 10. Gigabyte 1. What model is your Gigabyte phone? If other (please specify) Page 10

11 11. HTC 1. What model is your HTC phone? If other (please specify) Page 11

12 12. LG 1. What model is your LG phone? If other (please specify) Page 12

13 13. Motorola 1. What model is your Motorola phone? If other (please specify) Page 13

14 14. Nokia 1. What model is your Nokia phone? If other (please specify) Page 14

15 15. Samsung 1. What model is your Samsung phone? If other (please specify) Page 15

16 16. Sony Ericsson 1. What model is your Sony Ericsson phone? If other (please specify) Page 16

17 17. Toshiba 1. What model is your Toshiba phone? If other (please specify) Page 17

18 18. Other 1. What is the make and model of your smartphone? Page 18

19 19. More about your Smartphone 1. On campus do you access the University of Sheffield (Eduroam) wireless internet with your mobile? Yes No, I did not know there was a wireless internet on campus No, I do not bring my mobile on campus No, I do not know how to connect my mobile to wireless Please give details 2. How much internet access is contained within your smartphone plan? I have unlimited internet access I have limited access I pay extra for internet access 3. If you have limited internet access, does this limit the services you can access? Yes No Somewhat 4. On campus what do you use your phone for and where? You can tick more than one box in a row. If you do not bring it tick not applicable. In Lectures In Libraries In Social spaces Other areas Not applicable Making Calls Texting ing Social networking (i.e. Facebook) Surfing the internet Accessing Academic Services Page 19

20 5. The University of Sheffield provides a Mobile App for students called CampusM? Have you used it? Yes No, but I am aware of it No, I have not heard of it Page 20

21 20. CampusM 1. How did you hear about CampusM? From University publications or the website From a friend From a member of University staff From the App store/app World From the Students Union Other (please specify) 2. What do you think is its best feature? 3. What do you think is its worst feature? 4. What extra features would it be useful to access via CampusM? e.g. renew library books, view financial information, receive exam results, book rooms Page 21

22 21. Laptops 1. Do you own a laptop? This does not include netbooks. We ask about them later in the survey. Yes No Page 22

23 22. Laptops 1. What operating system does your laptop use? Windows Linux Mac Other If Other (please specify) 2. On campus do you access the University of Sheffield (Eduroam) wireless internet with your laptop? Yes No, I did not know there was wireless internet on campus No, I do not bring my laptop on campus No, I do not know how to connect my laptop to wireless Please give details 3. On campus what do you use your laptop for? You can tick more than one box in a row. If you do not bring it tick not applicable. In Lectures In Libraries In Social Spaces Other Areas Not applicable ing Social networking (i.e. Facebook) Surfing the internet Accessing Academic Services Other If Other (please specify) Page 23

24 23. Netbooks 1. Do you own a Netbook? A netbook is a thin, lightweight (3lbs or less), portable computer with a screen size of 12" or less and no CD drive. Yes No Page 24

25 24. Netbooks 1. What operating system does your Netbook use? Windows Linux Mac Other If Other (please specify) 2. On campus do you access the University of Sheffield (Eduroam) wireless internet with your Netbook? Yes No, I did not know there was wireless internet on campus No, I do not bring my netbook on campus No, I do not know how to connect my netbook to wireless Please give details 3. On campus what do you use your Netbook for? You can tick more than one box in a row. If you do not bring it tick not applicable. In Lectures In Libraries In Social Spaces Other Areas Not applicable ing Social networking (i.e. Facebook) Surfing the internet Accessing Academic Services Other If Other (please specify) Page 25

26 25. Tablet or e reader 1. Do you own a tablet (e.g. ipad) or e reader (e.g. Kindle)? Yes No Page 26

27 26. Tablets and e readers 1. If you own a tablet what type is it? Archos70 ipad Blackberry Samsung Dell Toshiba HP Viewsonic Viewpad Other (please specify) 2. If you own an e reader what type is it? Amazon Kindle Elinex BeBook Irex Bookeen IRiver Cooler Sony Other (please specify) 3. On campus do you access the wireless internet with your tablet/e reader? Yes No, I did not know there was wireless internet on campus No, I do not bring my tablet/e reader on campus No, I do not know how to connect my tablet/e reader to wireless Please give details Page 27

28 4. On campus what do you use your tablet/e reader for? You can tick more than one box in a row. If you do not bring it tick not applicable. In Lectures In Libraries In Social Spaces Other Areas Can not do this Not applicable ing Social networking (i.e. Facebook) Surfing the internet Accessing Academic Services Other If Other (please specify) Page 28

29 27. Ipod Touch 1. Do you own an ipod touch? Yes No Page 29

30 28. Ipod Touch 1. On campus do you access the University of Sheffield (Eduroam) wireless internet with your ipod touch? Yes No, I did not know there was wireless internet on campus No, I do not bring my ipod touch on campus No, I do not know how to connect my ipod touch to wireless Please give details 2. On campus what do you use your ipod Touch for? You can tick more than one box in a row. If you do not bring it tick not applicable. In Lectures In Libraries In Social Spaces Other Areas Can not do this Not applicable ing Social networking (i.e. Facebook) Surfing the internet Accessing Academic Services Other If Other (please specify) Page 30

31 29. Confidence in using equipment 1. How confident, on a scale of one to five, do you feel using your mobile equipment? 1 (Confident) (Not Confident) Do not use Mobile Phone Laptop Netbook Reader e.g. Kindle Tablet e.g. ipad ipod Touch Please give us more information about your confidence with mobile equipment 2. What support would help you feel more confident? Tick all that apply Training Information on website Printed guides Don't need any more support Other (please specify) Page 31

32 30. Finally 1. Is there anything else that you would like to say about your use of mobile technology? 2. For a chance to win 20 printing credit please enter your University address here. Your will not be used for any other purpose. The winner will be chosen at random and informed by after closure of the survey on the 15th March. Page 32

33 31. Thank you Thank you for completing our survey! For more information about CampusM please visit our CampusM webpages. For more information about our wireless service please visit our wireless webpages. Page 33

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