Huawei Service Empower Your Business Growth

Transcription

1 Huawei Service Empower Your Business Growth Australia Partner Summit 2017 Thomas Xing Australia Enterprise Service Director

2 Huawei Enterprise Business: Maintaining Rapid Growth & Healthy Partner Ecosystem Huawei's Service Partner Ecosystem Partners Our focus is continuous up skilling Service eco-system 4 core elements Channel Partners and Maintaining a Advanced Service Solutions Open Value System Talent Alliance Shared Service Platform consistent pool of CSP and growth on higher star CSPs. HUAWEI

3 Channel Service Go-To-Market Strategy CUSTOMERS Huawei Branded Services Resold by Partner, Delivered by Huawei Partner Branded Services Integrated, Sold and Delivered by CSP Professional Services (e.g. network planning) Hi-Care Support Service PARTNER Professional Services (e.g. implementation) Co-Care Support Service Huawei Technical Services Professional Services Customer Support Services Learning Services

4 CSP Certification Criteria CSP Certification Requirements 3 star 4 star 5 star Service assurance platform Have a customer service hotline 8x5 24x7 24x7 Have a system in place to manage customer problems and has established routine troubleshooting processes. - Yes Yes Have a test lab for post-sales support. - - Yes Product category HCNA HCNP HCIE HCNA HCNP HCIE HCNA HCNP HCIE Certification engineer requirements Enterprise Network. Transmission and Access Network IT UC&C Networking Energy (UPS and IDS) 1 HCS 2 HCS 4 HCS Technical Training (HCNA/NP/IE) Seat the Exam (Prometric Test Centres) Apply for CSP (online) echannel:

5 Benefits for Certified Service Partner (CSP) Use of the Certified Service Partner logo Marketing Support Listing in Find a Service Partner Show Your Brand Finance Support CSP Service Sales Discount X%, (X+4) %, (X+8) % Benefits Only for CSP Technical Support First Order Support Documentation & Tools Implementation Support & Design Review Personalized Documentation Services Capability Improvement Talent Enablement Pre-sales and Post-sales Training

6 Huawei Certification Hierarchy

7 CSP Service Authorization (More Stars, More Profit!) Discount support Partner Brand Service CSP resell and provide service Huawei provide support in the backend Project Support Partner Brand Service CSP Implement Professional Service while Huawei provide Detailed Design or Design Review Huawei prefers to support CSP for network planning while CSP provide the implementation service to end user. Make Profit both from Maintenance and Professional Services

8 First Order Support (FOS) For CSP partners only! Huawei unique value Partner is responsible for the implementation, Huawei assists the Partner via reviewing the Design documentations and perform remote technical support. Below is a example of the tasks list, for your reference.

9 Personal Documentation Services for Partners One Website Documentation, software, case studies, tools, notices Single access point for all services Personalised Product Documentation Services One App Enterprise Support App for access to documentation and help Support at your fingertips One HedEx Technical support on the PC, with online documentation searches and downloads, automatic updates, and an offline reader One AI Assistant Zero cost, zero wait time: iknow is the online expert 7x24 on service One Account Customers need just one account for access to the entire Huawei website

10 Training and Certification Australia Training Centre Huawei Training Centre Solid Investment Investment with training Partner HCIE Test Centre, Sydney Australia HCIE Test Centre Lab with HALP R&S: HCNA, HCNP, HCIE Local Training Sponsored for Partners WLAN : HCNA Storage : HCNA 2017 Training Schedule Huawei Authorized Learning partner HCIE HCNA HCNP HCS-Pre-Sales We will provide more professional HCS-presales training and Posttraining for you by monthly

11 Service Capability in Australia R&D Level Suppor t Global TAC HQ R&D Huawei GTAC Region TAC Hotline: EUsupport@huawei.com Huawei partner/csp Technical enquiry Minor Problem Service Interruption /Emergency End Customer Huawei Product Issue / Enquiry 3-level trouble shooting Only available to escalate to Huawei directly based on contract 7*24 response (Romania TAC and Australia local team) English language and global TAC ticket IT (icare) system. GTAC TAC SOC SLC SRC R&D Centres Australia Local TAC YES Spare Part Centre 4 Training Centre Sydney HALP Yes Local Service Staff 400+

12 How to Start 4 Easy steps to get started! Partner Registration via echannel: Submit CSP application via echannel Free Training Free exam Voucher Co-Care discount First Order Support Rebate Program

13 THANK YOU Copyright 2017 Huawei Technologies Co., Ltd. All Rights Reserved. The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.