Associate Pledge Administrators Handbook Deployment Guide User Experience Android & Blackberry

Transcription

1 Associate Pledge Administrators Handbook Deployment Guide User Experience Android & Blackberry

2 Table of Contents What is Associate Pledge and how does it work 3 Installation Steps 4 Installing Pledge on a BlackBerry Smart Phone 5 Installing Pledge on an Android Smart Phone 6 User Experience 7 Installing the Pledge Management Console 8 Setting Corporate Distracted Driving Policy Criteria 9 Creating a Transaction Report 10 Map Incident Location 11 Android Transaction Report Results 12 Blackberry Transaction Report Results 14 Data Recording Terms 16 Silencing the AUDIBLE Warning 17 User Experience (Expanded View) 18 Support 23

3 What is Associate Pledge and How Does it Work Associate Pledge enables your organization to take control of the distracted driving situation by controlling the device itself. When your employees, with smart phones, are driving and reach a threshold speed, the smart phone will go into lock mode. The appearance of the smart phone will change from the home screen to a screen displaying an unlock button. Without any further action, an employee may place or receive phone calls by using a Bluetooth device tethered to the smart phone. Should the employee choose to press the unlock button and violate corporate distracted driving policy, the incident will be reported to the management console.

4 Installation Steps 1. Download the Management Console to desktop or laptop computers 2. Set corporate distracted driving policy parameters to the Management Console 3. Download the smart phone application to handsets

5 Installing Pledge on a Blackberry Enterprise installation may be performed via corporate BES systems or the link may be ed or sent via text message to the handset. Pledge will operate on Blackberry handsets with software version 5.0 or higher. To install Pledge, access the browser on the Blackberry and enter the following URL: Check the box for setting permissions and insure that all permissions are set to Allow. Press the return button on the handset, save the permissions and the application will load. Grant the application trusted status. Note: Handsets running O/S 5 must be booted by removing and reinstalling the battery. The Blackberry is now ready to enable your organization to control distracted driving. Note: An icon for Associate Pledge will not appear on the handset.

6 Installing Pledge on Android Smart Phones Enterprise installation may be performed via corporate MDM systems or the link may be ed or sent via text message to the handset. Pledge will operate on Androids with operating system or higher. To install Pledge, access the browser on the Android and enter the following URL: Pledge will immediately download to the Downloads folder. Tap the Home button then tap Applications. Locate Downloads and Tap on Associate Pledge then Tap Install. Press Open and Pledge will begin operating. REBOOT THE DEVICE BY POWERING DOWN AND RESTARTING. To further protect your employees, disable the text message display on the status bar by selecting messaging>>file>>settings>>notifications and uncheck the box allowing display message notifications. The Android is now ready to enable your organization to control distracted driving.

7 User Experience When the GPS in the smart phone receives a signal from four or more satellites indicating movement, Pledge will lock the handset and begin recording incidents of distracted driving. When travelling above the threshold speed as specified by corporate policy, the device will display the lock screen. While the smartphone is locked, calls may be sent or received through the use of a Bluetooth headset or in car sync*. An audible warning is played when the handset enters lock mode; the audible warning will not play if the screen is dimmed. Touching unlock will display the unlock screen. If an employee elects to break corporate policy and use the handset, they must press the YES button and choose the time period that the smart phone will remain unlocked. Texts, and phone call transactions will be recorded to the management console along with the record of any unlocking of the handset. Should an employee select unlock and then choose NO, the device will return to locked mode. Calls initiated* or received while using a Bluetooth device by depressing the button on the earpiece (or other remote buttons such as on the steering wheel) will not be recorded as a breach of corporate distracted driving policy. If your employee is a passenger in a moving vehicle and needs to operate the handset, they would select the I am not driving button and use the smart phone as normal. Texts, and phone call transactions will be recorded to the management console along with the record of the unlocking of the handset with the notation of (I m Not Driving). The Emergency button will call 911 on a Blackberry device. On an Android device "911" is pre loaded into the dialer and the call button must be pressed to engage with emergency services. Support information is available, including video instruction on the PortNexus.com website. *Certain handset functions via Bluetooth are limited based on the brand of the Bluetooth headset or vehicle sync.

8 Installing Pledge Management Desktop Console Install the Associate Pledge Management Console on desktop and laptop computers by accessing the Internet Explorer browser and entering the following URL then saving it to your desktop or to favorites: Access the management console by clicking on the saved desktop icon or from Internet Explorer. When prompted, enter the User ID and Password, as provided by PortNexus, to the home screen and click Login.

9 Setting Corporate Distracted Driving Policy Criteria The criteria for your corporate distracted driving policy are entered to Pledge through the management console by clicking on the Update Your Organization's Settings bar. A page will appear where you can enter the threshold speed at which each smart phone will enter lock mode as well as the time that the smart phone must remain stationary before it unlocks. You may enter the unlock time intervals that your employee may choose when unlocking the handset (by selecting YES or Emergency/I am not Driving). Click Update Settings to complete the process. Threshold Speed Update Settings Stop Time Tracking Frequency Time Intervals

10 Creating a Transaction Report Enter the (A) user s mobility number and (B) the date range. Any range of day/month/year may be queried. Click (C) Search. A (D) transaction report will appear. This report details the day, date, the time of incident, name of user, the action reported from the handset, the speed it occurred at, detailed information such as the body of the text message and a link to a map detailing where the incident occurred. The transaction report may be exported to an Excel spreadsheet. For custom report options, contact the PortNexus help desk. A B D B C

11 Map of Incident Location A To the far right of each incident reported to the management console is a (A) map icon. To view the location of the user at the time of the incident, select that map icon. The location of the user is denoted by a (B) red thumbtack. B

12 Typical Android Console Report Results For INCOMING CALLS If an incoming call is answered by unlocking the handset and/or pressing the call button on handset, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; INCOMING CALL, (6) SPEED (IN MPH), the (7) INCOMING TELEPHONE NUMBER, and the (8) MAP location link For OUTGOING CALLS If an outgoing call is made by unlocking the handset and dialing, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; OUTGOING CALL, (6) SPEED (IN MPH), the (7) OUTGOING TELEPHONE NUMBER, and the (8) map location link For OUTGOING CALLS BLUETOOTH CONNECTED If an incoming call is answered by unlocking the handset and/or pressing the call button on handset even though Bluetooth is enabled, the transaction report will display DATE, TIME, NAME OF USER, OUTGOING CALL, SPEED (IN MPH) and the INCOMING TELEPHONE NUMBER (BLUETOOTH CONNECTED)

13 Typical Android Console Report Results - 2 For TEXT MESSAGING If the handset is unlocked and a text is viewed and/or replied to, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; OUTGOING TEXT, (6) SPEED, (7) TELEPHONE NUMBER (TEXTED TO/FROM), (8) BODY OF THE TEXT, and the (9) MAP location link Bill For CALLS WHILE OUT OF GPS RANGE If the handset is (1) (Out of GPS Range) or the GPS receiver on the handset has been switched off, the transaction report will display DATE, NAME OF USER, TEXT or CALL TYPE, NUMBER TEXTED TO or CONTACTED TELEPHONE NUMBER and the BODY OF ANY TEXT The location of the incident, through the mapping feature is available for all breaks in your corporate distracted driving policy. Should you need assistance in interpreting the transaction report, contact PortNexus help desk.

14 Typical Blackberry Console Report Results For INCOMING CALLS If an incoming call is answered by unlocking the handset and/or pressing the call button on handset, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; INCOMING CALL, (6) SPEED (IN MPH), the (7) INCOMING TELEPHONE NUMBER, and the (8) MAP location link For OUTGOING CALLS If an outgoing call is made by unlocking the handset and dialing, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; OUTGOING CALL, (6) SPEED (IN MPH), the (7) OUTGOING TELEPHONE NUMBER, and the (8) map location link For OUTGOING CALLS BLUETOOTH CONNECTED If an incoming call is answered by unlocking the handset and/or pressing the call button on handset even though Bluetooth is enabled, the transaction report will display DATE, TIME, NAME OF USER, OUTGOING CALL, SPEED (IN MPH) and the INCOMING TELEPHONE NUMBER (BLUETOOTH CONNECTED)

15 Typical Blackberry Console Report Results - 2 For TEXT MESSAGING If the handset is unlocked and a text is viewed and/or replied to, the transaction report will display (1) DAY, (2) DATE, (3) TIME, (4) NAME OF USER, (5) the ACTION; OUTGOING TEXT, (6) SPEED, (7) TELEPHONE NUMBER (TEXTED TO/FROM), (8) BODY OF THE TEXT, and the (9) MAP location link For CALLS WHILE OUT OF GPS RANGE If the handset is (1) (Out of GPS Range) or the GPS receiver on the handset has been switched off, the transaction report will display DATE, NAME OF USER, TEXT or CALL TYPE, NUMBER TEXTED TO or CONTACTED TELEPHONE NUMBER and the BODY OF ANY TEXT The location of the incident, through the mapping feature is available for all breaks in your corporate distracted driving policy. Should you need assistance in interpreting the transaction report, contact PortNexus help desk.

16 Data Recording Terms -1 The line of information displayed on the Pledge console for a reported incident may include data notes. The definition of these notes will aid in your interpretation of the incident. (Out of GPS Range): Due to poor satellite coverage, the handset enters full time record mode to ensure all types of incidents are reported to the console. 0.0 speed indicated: Due to poor satellite coverage or when at a very low speed results in zero (0) speed being reported. (Bluetooth connected): Indicates incoming/outgoing calls with a Bluetooth enabled device. GPS services are off: Indicates location services have been switched off on the handset. Pledge for Android has started: Indicates location services have been switched from off to on. Pledge for Blackberry has started: Indicates that the handset has been activated (powered up) and Pledge is running. Pledgeping: When an administrator texts a handset with Pledgeping in the body of the text, the console will indicate the location and speed of the handset. (Not Driving): When the user selects the I m not driving key is selected, all incidents will be reported to the console with this notation.

17 Data Recording Terms -2 Automatic sms reply: Indicates a response sent in reply to an incoming text stating that the user is driving and will contact the sender when it is safe to do so. (Emergency) [Android device]: When the Emergency key is selected, the keypad on the device will appear and the dialer preloaded with 911. The user must press the green call button to complete the call. (Emergency) [Blackberry device]: When the Emergency key is selected, the keypad will automatically dial 911. This key must only be selected in a true emergency. Map with blue background and displaying red pin: Indicates poor GPS coverage at time of incident. To silence audible warning manually: Blackberry: To manually silence the audible warning, select: From the Home screen>>options (wrench symbol)>> Sounds and Ring Tones>>Profile Management>>Silent Android: To decrease or silence the audible warning, select: From the Home screen>>settings>>sound>>volume>>(lower media volume)

18 Don t let this become your company s problem

19 Associate Pledge User Experience Associate Pledge from AT&T enables your organization to take control of the distracted driving situation by controlling the device itself.

20 The Lock Screen When travelling above the threshold speed and threshold time, based on your company s distracted driving policy, your smart phone will go into lock mode and the following screen will appear. While the smart phone is locked, you may send or receive phone calls through the use of your Bluetooth headset or in car sync.

21 The Unlock Screen Should the user desire to break corporate protocol in order to operate the handset, the YES button is pressed and the user chooses the time period that the smart phone will remain unlocked. Texts and phone call transactions will be recorded to the management console. Should the user choose NO, the device will return to locked mode, and no incident will be reported.

22 Passenger or Emergency Use Should the user be a passenger in the moving vehicle and/or need to make an emergency call without Bluetooth, select the Emergency/I am not driving button. All activity with using this option will be reported to the management console with the notation of (Emergency).

23 Support Pledge help desk: Phone for 24/7 support Also from PortNexus Associate Voice File Management A comprehensive Dictation/Transcription solution with integrated Speech Recognition

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