Personal Information Name: Khalid Abed Dahleez. Key Qualifications:

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1 Personal Information Name: Khalid Abed Dahleez D.O.B: Feb, 15 TH, 1975 Status: married Address: Gaza Mobile: Key Qualifications: Mr. Dahleez has a PhD in management and a bachelor degree in computer engineering. He has excellent communication skills and over fifteen years of rich experience in training and working in various careers such as: Management & Coordination of development projects, classic & on-job training, Institutional Assessment, Needs Assessment, Statistical Analysis, Fund Raising, and Strategic Planning. Mr. Dahleez also has local and international experience in TQM, BPR, EFQM Excellence Model, and Institutional Evaluation. His primary interests are Entrepreneurship, Small Business Development, Innovation, Unemployment Reduction, and the application of effective mechanisms & techniques such as Business Incubators and Technology Parks in stimulating effective development. He has worked on several development projects funded by international donors such as USAID, GTZ, ANERA, IDA, EU, the World Bank, SMDM, Save the Children, Islamic Relief, and many others. Mr. Dahleez was nominated by the IUG Administration for membership in several committees: Member of the steering committee of the self evaluation project at IUG and the leader of the Governance & Management team 2010, leader of the administrative quality council for 2009\2010, member of the steering committee of the Quality Improvement projects, member of the HR development committee 2008/2009, member of the evaluation committee (professional excellence prize). Mr. Dahleez was also the organizer and main facilitator of several workshops and focus groups, nominated for the PSP scholarship organized by the AED, and was on the honor list for excellent students in 1994/1995 and on the dean list in Education PhD in management, National University of Malaysia (UKM), Bangi, Selangor, Malaysia MBA, the Islamic University of Gaza (IUG), Palestine. Bachelor Degree in Computer Engineering, the Islamic University of Gaza (IUG), Palestine. Academic & Training Experience: Professional Trainer: Change & Project Management, SPSS & SEM Analysis, Career Planning, Institutional Self-Assessment, Teamwork, Fundraising & Proposal Writing, Organizational Planning & Development, TQM & ISO, Strategic Planning. Lecturer, Business Administration Department (English-taught Bachelor program), Faculty of Commerce, Islamic University of Gaza. Researcher: Entrepreneurship, ICT & Innovation, Business Incubators, MIS, TQM & BPR. kabedsalam@gmail.com; Mobile: Page 1 of 6

2 Professional Experience: Establishing Consumer Quality Index for Malaysian Industrial Organizations, (Jan to Dec 2012) Develop the quality measures for Malaysian industries. Develop a cohesive survey. Develop the customer index. Measure & evaluate progress & outcomes. Do & report statistical analysis. Development of strategic plan for charity organizations in Gaza strip (Jan. to March 2010). Arranging and facilitating more than 10 workshops in different sectors. Arranging five focus groups with key persons in the field. Organizing more than 20 interviews with charity Gurus. BPR project for reengineering of registration departments processes at three different Community colleges in Gaza Strip, BPR consultant, (funded by the World Bank & EU through the Quality Improvement Fund), from February to May Responsibilities were: Training relevant staff members at the three colleges on BPR tools and techniques. Documenting of all processes at the registration departments at the three colleges. Reengineering of all relevant processes. Designing suitable process manuals for the three colleges. Project for Developing Quality Assurance Systems & Techniques at the IUG, Manager, (funded by the World Bank Quality Improvement Fund), from January to May The project aims at establishing quality assurance tools and techniques to measure customer satisfaction, design efficient reporting systems, design work forms, establish roadmap for institutional assessment, and other objectives. Responsibilities were: Keeping track of all activities and help in preparing progress reports. Communicate with the Quality Improvement Fund (QIF) & assuring fulfilling of procurements. Monitor implementations of all activities and assure compliance with proposed budget within the proposed time. Writing Job descriptions, interviewing, and selecting project staff. Project for Assessment & Reengineering of Administrative Processes at the IUG, Acting Director, (funded by the World Bank Quality Improvement Fund), from June 2008 to June The project aims at supporting the strategic planning at the IUG by assessing and reengineering of all processes and writing operations manual for all units and departments at the IUG. Responsibilities are: Keeping track of all activities and help in preparing progress reports. Communicate with the Quality Improvement Fund (QIF). Monitor implementations of all activities and assure compliance with proposed budget within the proposed time. Assuring fulfilling of procurements. Writing Job descriptions, interviewing, and selecting project staff. Project for Developing a Unified Graduates Tracking System for the Palestinian TEIs, Project Manager & Research Team Member, (funded by the World Bank), from January to December The project aims at developing and implementing a unified graduates tracking system for all Palestinian universities and colleges in coordination with Ministry of Education and Higher Education (MOEHE). My responsibilities are: Prepare action plans of all activities of the project Monitor day to day activities and assure implementation as planned. Preparing questionnaires and participating in the Needs Assessment Study kabedsalam@gmail.com; Mobile: Page 2 of 6

3 Preparing monthly progress Reports Communicate with MOEHE and World Bank representatives. Voter Education Project Manager - (funded by TAMKEEN), from March to June The project targeted IUG students in Gaza and Khanyounis and aimed at increasing their participation in and awareness of the importance of election and democracy. My responsibilities were: Managing the daily activities of the project. Coordinating with civil society organizations and TAMKEEN to achieve project objectives. Participating in Election Day and arranging between election observers representing IUG in different areas. Preparing weekly progress reports. IT program coordinator (funded by the World Bank), CSCED, from Jan to Apr I was responsible for monitoring the daily activities of the program, making the required arrangements for Exams, Evaluation of training and trainers, writing progress, narrative, and final reports. The program aims at training the staff working at the IT center (MOH) in Oracle Developer. IT program coordinator (funded by ANERA), from Jan to Dec I was responsible for monitoring the daily activities of the program, making contacts with academic institution, making the required arrangements for Exams, Evaluation of training and trainers, writing progress, narrative, and final reports. The program aims at training academic staff and IT professionals in the field of Oracle, Java, and MCSD. Information Technology Projects Coordinator, CSCED, the Islamic University of Gaza. From Oct 2001 to Aug 2004, with the following responsibilities: Daily activities management, Handle the daily activities, Follow-up, supervise, and monitor the IT programs implemented by CSCED.Ensure that all facilities and equipment are prepared for training activities. Technical & financial reports writing, One of my responsibilities as an IT programs coordinator was to write progress reports every month in a period of one year, narrative reports every four months, and a final report. Excellent communication skills, other responsibilities were contacting academic and IT-interested institutions, selecting trainees in the IT program, contacting testing centers and reserving tests for participants. Training Needs Assessment Study, as a team member, I participated in carrying out IT training needs assessment study for the managers working in departments and faculties of the Islamic University. Methods used were: questionnaires, key informant interviews, and focused discussion workshop. Work Experience Manager of Research Affairs, Islamic University of Gaza with the following responsibilities: (from September 2011) Preparation of Strategic plans for Research Affairs and other departments at IUG Communicate & network with local and international partners. Manage the daily activities of Research Affairs. Arrange and facilitate relevant workshops and workgroups. Develop and reengineer the work processes and work manuals. Director, Quality Unit, Islamic University of Gaza with the following responsibilities: (from September 2008 to June 2010) Prepare, communicate, implement, and monitor the Units' strategic plan. Prepare drafts, initiatives, and concept papers for developing employees and units. Monitor the implementation of the projects implemented by the unit. kabedsalam@gmail.com; Mobile: Page 3 of 6

4 Provide consultancy works for the managers and coordinators of the implemented projects (donor requirements & specifications, financial procedures, budgeting, and procurement & reporting). Prepare administrative quality plans and monitor the implementation of administrative quality assurance measures at the university. Lead the administrative quality council at the university and preparing HR development plans. Participate in interviews held to assess applicants for different developmental projects at the IUG. Head of Projects Unit, Community Service & Continuing Education Deanship (CSCED), The Islamic University of Gaza (IUG) with the following responsibilities: (from June 2006 to August 2008) Prepare, communicate, and monitor implementation of the Units strategic plan. Supervise the preparation of fundraising activities and proposals submitted by CSCED. Monitor implementation of projects and follow up all activities to guarantee implementation within budget, and in the specified time. Assist other units and departments at the IUG in fund raising and provide them with consultancy services. Maintain a solid network with official and nongovernmental sectors in the Gaza strip. Head of Training Unit, Community Service & Continuing Education Deanship (CSCED), the Islamic University of Gaza, with the following responsibilities: (from May 2005 to June 2006) Prepare the strategic plan for the department. Design capacity building training programs for the Palestinian Community. Liaise with local and international institutions in the field of training and projects. Handle the day to day activities of the department. Prepare the annual reports. Fundraising and Proposal Writing Officer, CSCED, the Islamic University of Gaza, with the following responsibilities: (from Aug 2004 to April 2005) Fund-raising, proposal writing and public relations officer, Projects & Training Department (PTD) Planning, implementing, evaluating, managing, monitoring and providing technical assistance for development's projects. Participating in preparing and implementing capacity building programs in order to improve and enhance the capacity building for Palestinian governmental & non- governmental organizations. Conducting Training Needs Assessments for Palestinian governmental & nongovernmental organizations. Projects' reports writing (technical & financial reports). Assisting the director in preparing the CSCED annual work plan & activities. IT Specialist at the Community Service & Continuing Education Deanship (CSCED), the Islamic University of Gaza. From Oct 2001 to Aug 2004 with the following responsibilities: Acting as focal person for Help Desk services and providing first line services to all users of PCs, including identification and resolution of PC operational problems, access to data and computer resources, utilization of standard software packages and access and utilization of core Deanship applications. Maintaining logs on Help Desk services at location. Monitoring the operation and performance of end-user PCs hardware and software, analyzing and resolving problems. Providing formal and on-the Job training on the use of computer equipment and software packages. kabedsalam@gmail.com; Mobile: Page 4 of 6

5 Maintaining an up-to-date inventory of installed computer software, supplies and accessories and ensuring the adequate stocks are available to users. Ensuring proper installation and update of anti-virus software on all PC equipment and conducting routine check to ensure a virus free computing environment. Assisting users in developing end-user applications using standard software packages. Computer Skills Applications: Microsoft Package Networking, networking essentials, Linux, Windows7 Infrastructure. Database, design and implementation using Oracle8i & Developer6i. Programming languages: JAVA, C++, C, FORTRAN, and ASSEMBLY. Platforms: WindowsNT, Windows95/98, Windows2000, WindowsXP, Linux. Training Courses Quality Standardization & ISO, June Teaching & Learning Skills, May Distinguished Trainer Award, April Partial Least Square (PLS), March Structural Equation Modeling (SEM), October Change Management & Organizational Culture, May EFQM for Excellence in Higher Education, April Quality Concepts in Higher Education, March Organizational Assessment & Evaluation in TEIs, Feb Oral English Communication Skills, Jan Introductory Training on the Bahrain Model for Investment Promotion & Enterprise Development Program, UNIDO, Bahrain, May Communication Skills and Documentation, Feb Red Hat Linux Professional Institute Certified (LPIC-I), June Development of Research Skills, June Voter education and Democracy strengthening, March Functional & managerial quality, Oct 2004 English academic writing, December 2004 English public speaking course, November 2004 GRE preparation Course, October 2004 Training best Practices, August 2004 English Language Course (Amideast), July Training of Trainers program (GTZ), July to September Data Base Design using oracle9i (Pl/Sql, Developer9i), 40Hrs, July2003. CompTIA A+, 60Hrs, March2002. Technical Writing, 24Hrs, Aug2001. Using & Administering Linux, 40Hrs, Aug2001. Implementing Windows2000 Active Directory, 30Hrs, July Implementing Windows2000 Network Infrastructure, 30Hrs, July2001. Implementing Windows2000 Professional & Server, 57Hrs, June2001. Networking Essentials, 27Hrs, June2001. Computer Maintenance A+, 78Hrs, May2001. TOEFL Preparation, 60Hrs, Nov2000. Computer Programming using Oracle, 36Hrs, Sep2000. Technical Support, Training at Khan-Yunis Municipality from July to Sep1999. English Language, 30Hrs, Aug kabedsalam@gmail.com; Mobile: Page 5 of 6

6 Languages Others Excellent command of Arabic Language. Good command of English Language in both written and oral Expressions, TOEFL score (597). Good command of German Language in both written and oral expressions. General Knowledge of the Hebrew Language. Interviewing Committee for Projects Positions - member. Career Development & Planning Team Leader. Human Resource Development Committee member. Graduate Record Examination GRE, Score Quantitative Section (620). 8 months training Course in German Language, "Deutsch als fremdsprache", Technical University of Clausthal (Germany). A one-year study at the University of Bonn (Germany). A one-year study at the Islamic University of Gaza (Commerce Faculty). REFERENCES AVAILABLE UPON REQUEST kabedsalam@gmail.com; Mobile: Page 6 of 6